Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid 176 $. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.GARY M.
Trailer Rental & Towing in Montgomery, IL at U-Haul Moving & Storage of Montgomery
Pour nous contacter
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Montgomery, IL 60538
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The staff are extremely helpfulLEVI C.
Truck had soil on the driver's floor and it smell like a smoker's car.Guillermo G.
The manager should have never rented out this 21 year old trailer. The tires were bald and the wheel bearings were loose. I complained about the tires and the manager said they were "fine". Pomps tires confirmed the tires were unsafe and they further did a bearing check and said the bearings were bad. Manager at Montgomery Uhaul needs a course on tires.MICHAEL H.
Just perfect, thank you.KENNETH C.
Again everyone very friendly and helpfulThomas P.
Amazing service thanksROY M.
I always rent from this location and never had a problem, excellent service.EDGAR T.
The customer service was very good and quite professional. Someone loaded my appliance dollie into my car and removed it for me, as well. I am happy with my experience.Shari G.
super far from locations i picked and reserved. time was completely wrong tooAja H.
Employee I first talked to was rude and unhelpful. Next employee was ok but sick, hoarse and coughing without a mask. Then the return was marked an hour later then returned and charges were not accurate and I was overcharged. Plan on disputing charges.Irene T.
Faster service Don't charge fees that were not approvedJASON B.
Always a good experience with this location.ARTHUR C.
Why do I always feel like I am at the DMV or the social security office where the employees at like customers are bothering them and we should be glad they are willing to talk to us? I have spent thousands of dollars at renting trailers, trucks and storage facilities and I get the same experience at every location I have visited. Don't believe me? Check my buying history. Don't have that? There is the problem.ALAN C.
None. Excellent experience and a high quality trailer.Gregory L.
Reservation charged me a lot more for the day. The toll payment directions were followed but I still ended up receiving a bill.CHARLES J.
I was attended with great and speedy service. She was very professional and polite. I could not have asked for any better service.GERMAN C.
Service Representative was pleasant and professional.VERONICA J.
Trailer had inoperable lights on the passenger side. I notified the cashier at the time of rental that I would be driving over 1000 miles with it and needed good lights and tires. The cashier checked my lights after hooking up the trailer. I once again, insisted that I needed tail lights, turn signals, and brake lights all to work. She insisted that they were working and was responsible for checking the lights during the hitching process. The lights were not operable and I feel lied to. This put me at risk and I had to talk my way out of a ticket half way through my trip. This was completely unacceptable.KYLE B.
The service at this location was awful. Most of the associates were not wearing their mask. One was talking rude to a customer over the phone and another associate was talking about another customer loudly and on the floor for everyone to hear. When I first came, they could not find my reservation. When I got my keys, no one showed me what car it was so I walked around until I had to walk back into the place to ask. The truck had a sign still in the windshield and I was not told that it was our truck. We were told to tuck the sign behind the seat, as it was not prepared for us and we were not told how to identify the truck by the numbers on the top of the truck that matched the key. The people working there made the experience upsetting.Melissa V.
Wear masks insideKenneth J.
The woman who helped us with truck pickup, was wonderful. Very helpful, friendly, and efficient. Wonderful experience.DORREEN B.
I would not recommend using Uhaul at all! Reserved my truck weeks ahead of time and was told they could not guarantee me a truck unless I did pick up and drop off at the same location. Changed the reservation and then they said I needed to pick another location so Changed it again, day before we move they call me and say the truck is not There you need to go 45 minutes away to get it, finally they find me a closer truck go to Pick it up and the truck is there but the company was out Of business so they had me go to another location 45 minutes away (keep in mind I'm Paying per mile) get the truck request to return it somewhere closer which they will not do. The consistent answer I was told by multiple people at Uhaul was that's not our problem. Not Sure what the point is of making a reservation receiving an email saying that I'm guaranteed a 26 foot truck at a certain location for them to call and change it multiple times and completely unwilling to do anything to help. In addition to moving it's really difficult when you can't get a truck that you reserved weeks ahead of time and no one is willing to do anything to help you. I would rather spend a ton of money than ever deal with anything like that again will absolutely never use U-Haul or recommend them ever completely terrible customer service completely terrible everything worst company everJAMES V.
Great service and an outstanding experience.SCOTT H.
I did not receive the receipt by email after I paid online.Ping Z.