Customer Reviews for U-Haul Moving & Storage of Montgomery

2 384 évaluations

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE G.  |  Expérience générale 
Évaluation :
4

space nice, street location okay, monthly fee increases too frequent.

daniel f.  |  Expérience générale 
Évaluation :
1

Have on time delivery give correct price

charles D. 
Évaluation :
4

IF the app had worked, our experience would have been great. Unfortunately, I spent frustrating time trying to return truck using the app multiple times IF customer service had more people, wait time might be less than 50min. This is unacceptable. Otherwise. Great experience.

Julie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel P. 
Évaluation :
3

I dnt like to give negative reviews but I honestly think that it is rude for people to be on their personal phone. The person that help us was on her/his phone for about a minute or more. She/he was texting while she was checking us in. The day I return my rental I had to call customer service waited for 15min. When customer service answered the phone, explain the reason why I was calling she told me to hold on and transferred me and I had to wait for 2 hours on the line. Anyways the next day, I got a call from uvula in Montgomery and I was trying to explain that I return the truck 6pm and the person who called me was very rude and yell and said where is the key…I told him where the key and box number and he jus hang up on me…So better customer service is what's needed at this location

Marife S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna W. 
Évaluation :
5

Your receipt are too small to read You can't get a staff to resolve your issues. Put me on hold for over 4 minutes I end the call due lack responses.

angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
3

They were supposed to open at 9:00 am and doors were still locked at 9:06 a.m. I was outside waiting along with several other customers. This delayed our day by 30 minutes.

Tracy W. 
Évaluation :
5

Everything was great !! The pickup truck was easy to maneuver for hooking up the car hauler. The car hauler worked wonderful for the vehicle !! Nice, easy ride and towing. Will definitely use this equipment and rent from the Montgomery location in the future!!

Debbie D. 
Évaluation :
2

After my storage unit got broken into . I reached out and was told give it sometime a month later no calls , or replies back . I was told by the manager someone came into my unit three times and that they did take things out of the unit totally over $600 .00 and no reply back or answers . I went back to my unit again and someone again tap the lock and opened it . I called eight times and still no answer or someone trying to assist me

Regina s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
3

I was charged twice for my truck rental and given the wrong rental truck paperwork.

Leah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellia W. 
Évaluation :
5

great manager. way better than old manager two years ago.

TIMOTHY K. 
Évaluation :
5

When i contacted UHaul to access boxes after it was picked up, the system was messed up. Lady insisted on 24hrs notice to access whereas I was ready on that day itself. And even when she sets a time to access the boxes were shipped before that.

sanoj K. 
Évaluation :
5

Ty for everything J

GREGORY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE M. 
Évaluation :
2

I reserved two trucks and several (like 10) dollies for two Saturdays in a row to move a school within the same town. I made the reservation 6 weeks in advance. When we arrived, only one truck was held for us. They said they tried to text us but they called an office phone that doesn't have texting capabilities. The other truck was 9 miles in the opposite direction. Also, they had 0 dollies and we reserved 10 on top of the ones that came in the truck for all the volunteers who were planning to help. When I made the reservation, I was told they "had plenty". The manager, Sandra, just kept saying it wasn't her fault and offered no solutions to help us resolve the problem. She just kept saying that corporate offers things they don't have in store. The second week, we got both trucks and again, no dollies, even though I called to confirm they "had plenty." I didn't give a poor rating because it seemed that Sandra was the only one working in a VERY busy location. She was checking people in, grabbing trucks as well as adding hitches to multiple cars. It also just might have been a bad day. Corporate needs to maybe have a better inventory on what each location has because it didn't seem to match. I was thankful to have a positive experience at the Bolingbrook location.

Katherine S. 
Évaluation :
5

Very professional

Mohammad M. 
Évaluation :
4

With such a large parking lot, it was a bit annoying to have to walk around so much trying to find the truck. It wasn't where it was supposed to be so that took longer than I had hoped for.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric t.  |  Expérience générale 
Évaluation :
3

Regularly update the mileage on all your vehicle and make sure they have the specified amount of gas

Edgar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Nothing, online check-in was easy, was in and out of the facility in 5 mins and the staff was very friendly.

Brian W. 
Évaluation :
1

I asked,specifically, about the payment of tolls when I picked the equipment that dat. I was informed by the employee that they had no idea about the how the payment of tolls worked. The Illinois tollway site says that the transponder in the vehicle has to be specific to that vehicle or else I would taken my transponder on the move. So now I get a bill for the tolls with admin fees. I wish I would have told that information up front since, once again, I specifically asked about this very situation before the equipment was driven off of your property. Therefore, I would like for you to know that I am dissatisfied with your service. Tim Hopkins

Timothy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Allie A.  |  Expérience générale 
Évaluation :
5

UHAUL website was easy to use. UHAUL staff was friendly and helpful. UHAUL truck was clean.

Lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
4

Staff was very friendly, waiting was an issue each visit, but Customer Service is always key. Rosemary has an awesome personality

sheila s.  |  Premières impressions 
Évaluation :
1

My pods got shipped without me knowing and I got charged for another one when it clearly was uhaul fault the manager never even called me before they shipped it bad service and no one help me kept passing the buck

charles d.  |  Expérience générale 
Évaluation :
5

Excellent

Tomas O.  |  Expérience générale 
Évaluation :
4

Did not use moving blankets, but charged.

gary R. 
Évaluation :
5

Wish I could have gotten store credit with early return

Diana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Q. 
Évaluation :
4

The young lady in Montgomery was very helpful, And went up and beyond the call of duty installing the hitch. I was Gave the wrong drop off location but it worked out.

Lawrence W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley I. 
Évaluation :
5

Haven't rented in a long time, quite impressed with the service and overall process if renting

Alex I. 
Évaluation :
5

We used all the furniture pads and also used blankets. We didn't have much furniture and still needed more than the pads included

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto H. 
Évaluation :
5

The employees were so helpful and understanding. The uHaul app was not allowing me to use remote pick up at a non uHaul location and Jeff made sure I was taken care of in time to meet my loading labor at the house on time. The saves the day! Thank you!

Katie M. 
Évaluation :
3

1) be READY to start taking customers with reservations at opening time (9am) NOT 9:15 2) if you know you're going to have 8 customers picking up RESERVATIONS at 9am when you open maybe have more than 1 person checking people in 3. have less car dollies and have more car hauler/transport

Candace B. 
Évaluation :
1

Car rented had service lights on. Tire pressure on all tires were low, and needed to put air in all of them then need to put air 3 times within 36 hours so I didn't have a flat tire. Called the phone number and talked with a customer service rep and she took my information and keyed it into the computer and no one has contacted me to resolve the issue or refund me for the extensive amount of air I had to put into the van.

Keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

Make sure they have the right place to pickup the vehicle in the computer. We had talked with Yorkville and Montgomery both. We thought we had to come to Montgomery and once there, we were told it was canceled. However the young man said not to worry and fixed us right up without delay. Very happy about his attitude and his taking care of us.

donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

The Montgomery Illinois store is awesome. Employees were great and the van I rented was well worth the money.

Thomas B. 
Évaluation :
2

Not sure if fuel was noted for the rebate.

tiffany Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twaneek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Employees always friendly and answered all questions.

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIREZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Lite clean of trailer (sweep) Appreciate uhaul products and services 👍

Brock B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Hire more people like " Bailey " , he answered all my questions over the phone and provided the absolute best service I have ever received at any Uhaul location thus far .

Brett C. 
Évaluation :
5

There were far too many pads in my pod. It took up 1/4 of the space. I took a photo, I wish I could attach. I think there were 10 packages of blankets.

LORIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIREZA A. 
Évaluation :
5

It's a U-Haul location, so like how good can it be? But wow, the dudes were great and really made the process easy. Would highly recommend.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

The person at the counter who helped me was helpful, funny and knowledgeable. First time here was able to be in and out with my rental in 10 minutes. Give the counter person who helped me a raise he went far and beyond to make sure I was good before driving off.

samuel B. 
Évaluation :
5

There were factors beyond your control (like weather) that caused some delays in pickup, and the items were supposed to be shipped to Hoffman Estates, IL, but somehow were stored in Montgomery, IL instead. The wrong boxes were accidentally delivered (they were empty), but in the end everything worked out great. The pick up and delivery teams were all excellent and proficient in their work. No items were damaged in transport. We would consider using U-Haul U-Boxes again. Thank you for your help with our move!!!

Barry ArmidaBec M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA J. 
Évaluation :
1

I returned my van rental with more gas than I started off with and they charged me 43.99. I called the Montgomery IL location no answer. I call the corporate number and she stated that someone will call me back later. They basically stole 43,99 and won't refund the money!!!!!! Someone needs to help with this issue.

LATASHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D'Shaan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli M. 
Évaluation :
2

Your policies, your trucks, the way you provide information.

Marius R. 
Évaluation :
5

Great service

James H. 
Évaluation :
1

Absolutely awful service. It was as if she was annoyed a customer walked in

Joel T. 
Évaluation :
5

Awesome service and equipment thanks

James H. 
Évaluation :
5

I was very happy with the service from u haul..

Al K. 
Évaluation :
3

Customer service. When I drop off the truck I was asked where I parked it I told them where I picked it up from the guy who was sitting down not the one that helped me said oh so you parked it in the wrong spot being rude. The guy who helped me was fine but did not tell me where to park the truck when I picked it up so I put it back where I picked it from. I won't be using this location again due to his rude comment.

AMANDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
4

Truck seemed unsteady and incredibly bouncy while driving. Staff is always quick to get you in and out, which always helps

Maria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
1

I felt that I was ripped off. I paid for 10 miles and it says I used 25 miles. I put In $6 of gas. When I called they said I uses 25 miles. I was charged an extra $56. When I asked to speak to a manager I waited over 20 minutes on hold and a manager never got on and the csr was cold and insensitive. I was treated unfairly. I have been a good and loyal customer. I am disappointed.

Abdul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leivin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radovan J. 
Évaluation :
5

Had a great experience. Staff was attentive to my concerns and made sure my questions were answered to my satisfaction.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELA A. 
Évaluation :
5

Great job thanks

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esteban G. 
Évaluation :
1

They charge me for fuel even when i pump gas a cross the street

Miguel Angel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
4

The cargo bag was leaking water and destroyed some of my boxes

Nick L. 
Évaluation :
5

Check the washer fluid and wipers . Washer fluid ran out and wipers were worn and barely kept the windshield clear

Paulette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

La persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.

yanary l.  |  Premières impressions 
Évaluation :
4

Garage door one hasn’t been working properly in some time is the only small issue.

Jenelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C.  |  Expérience générale 
Évaluation :
1

My first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn't make a payment or fix my situation so I lost everything I know my social security # was in my unit & they're saying it belongs to whomever the auction buyer was like that's PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.

Jazmin R.  |  Expérience générale 
Évaluation :
4

My unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.

Lori B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Expérience générale 
Évaluation :
5

Staff so helpful and pleasant

NANCY F.  |  Premières impressions 
Évaluation :
5

Very reliable and affordable for the unit that’s being rented

WILLIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernardo m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Premières impressions 
Évaluation :
5

Thank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!

charaine l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin D.  |  Expérience générale 
Évaluation :
4

Had a little problem getting into the garage but overall I can’t complain.

Veronica C.  |  Premières impressions 
Évaluation :
5

I have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.

Dan F.  |  Expérience générale 
Évaluation :
5

Everyone was so nice! Information was simple and fast :)

Latoya C.  |  Premières impressions 
Évaluation :
5

Very clean and secure storage facility, with very helpful staff!

Aurelia S.  |  Expérience générale 
Évaluation :
5

Great facilities with multiple services. Clean and safe

Jimmy s.  |  Expérience générale 
Évaluation :
5

The person who helped me was very nice and helpful.

lorie t.  |  Premières impressions 
Évaluation :
5

We rented a couple of storage units and everything was great!

rt b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHILOH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

oscar f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B.  |  Expérience générale 
Évaluation :
2

Multiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.

Liz D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gun G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Used their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.

LORI B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Y.  |  Expérience générale 
Évaluation :
3

Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter

lorraina m.  |  Expérience générale 
Évaluation :
5

I had a great experience with this storage facility

ANNIE g.  |  Expérience générale 
Évaluation :
5

Excellent facility, very pleased with both the facility and the services.

Valerie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie M.  |  Expérience générale 
Évaluation :
5

Oh h she aff it as always friendly and helpful. I was never concerned about safety.3

Kathy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy g.  |  Expérience générale 
Évaluation :
5

Nice and clean associate helped me from start to finish over the phone knew her job and very patient with me

JAMES E.  |  Premières impressions 
Évaluation :
5

Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.

LORI B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn W.  |  Online Move In 
Évaluation :
5

I would definitely recommend your facility to my friends.

Sandra G.  |  Premières impressions 
Évaluation :
5

one of the best kept secretes of the area.. keep up the great work

James C.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very professional.

sharon j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve y.  |  Premières impressions 
Évaluation :
4

I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.

Evelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Z.  |  Online Move In 
Évaluation :
3

When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.

Amanda B.  |  Expérience générale 
Évaluation :
5

Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.

Jose T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha R.  |  Premières impressions 
Évaluation :
4

Out of the 3 doors there to unload, one seemed to be always broken.

Brian G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shantall H.  |  Premières impressions 
Évaluation :
4

Garage doors need to be repaired ASAP

Mike H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner

kathi t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Expérience générale 
Évaluation :
5

Thank you all

GARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick p.  |  Expérience générale 
Évaluation :
1

I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.

Angela A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Z.  |  Expérience générale 
Évaluation :
5

I will definitely recommend it to friends and family. Is conveniently located and very clean.

Jose T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D.  |  Expérience générale 
Évaluation :
5

The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL

Sally R W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophie H.  |  Online Move In 
Évaluation :
4

The service is good

BERNADETTE P.  |  Premières impressions 
Évaluation :
3

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arcela A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colette L.  |  Online Move In 
Évaluation :
5

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina S.  |  Premières impressions 
Évaluation :
5

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.

ANDREW C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammi s.  |  Expérience générale 
Évaluation :
3

My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.

Jimmy s.  |  Premières impressions 
Évaluation :
5

Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.

sam h.  |  Premières impressions 
Évaluation :
5

Easy access clean and staff very helpful

Donald Z.  |  Online Move In 
Évaluation :
5

Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.

herschel l.  |  Expérience générale 
Évaluation :
5

The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10 % higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.

Christopher C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

christine l.  |  Expérience générale 
Évaluation :
5

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

lance s.  |  Premières impressions 
Évaluation :
5

Merci.

Jessica R.  |  Premières impressions 
Évaluation :
2

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

KIM J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D.  |  Premières impressions 
Évaluation :
5

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

Sharice B.  |  Expérience générale 
Évaluation :
4

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Laura L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Premières impressions 
Évaluation :
5

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

chris l.  |  Expérience générale