Customer Reviews for U-Haul Moving & Storage of Montgomery

2 464 évaluations

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

STAFF WAS VERY FRIENDLY WOULD RENT AGAIN

Latanja C. 
Évaluation :
5

Jeff,Ethan, Irene were extremely helpful Thank you and your team

rob d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela K. 
Évaluation :
4

None, everything was great, Thank you!!

Kathey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SachitK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL H. 
Évaluation :
3

The 15 foot truck we rented was clean and drove fine. The A/C worked great kept us cool on the hot days. Comfortable ride. Captain seats are always a plus. Easy after hours check in.

STEVEN T. 
Évaluation :
3

The self return barcode was not anywhere near where it said it was supposed to be. Took a long time walking around the complex trying to find the barcode

Chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Customer service was excellent.

Lynda H. 
Évaluation :
5

Had ants inside a lot of the boxes once started to unpack, not sure where you store the containers

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Excellent 

MENLAIDY D.  |  Premières impressions 
Évaluation :
5

Absolutely nothing everything was

MENLAIDY D. 
Évaluation :
5

Excellent customer service! Staff were helpful and friendly.

Dexter A. 
Évaluation :
5

Employees at locations were great. Pickup location was quite a distance from our home. We were told there was not a truck at the location we rented from and Montgomery was closet facility. This should not happen. If you rent a truck from a location you expect to pick up there.

Desmond H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven T. 
Évaluation :
2

Customer Service Sucks you never can get a hold to anyone and my storage unit i purchased i was told i had a lock when i got there i didn’t have one I had to go out a buy one .. you .. can not get hold to anyone over phone It’s very inconvenient because no one ever answers the phone is it on the phone for hours especially when is emergency that’s not good

TONDA C.  |  Premières impressions 
Évaluation :
1

Site in IL was terrible to deal with. calling the 800# was even more painful. "We keep our promises". you need to change that message. No reason my boxes sat idle from the 5th to the 11th. No reason why my boxes left IL on the 13th and did not arrive in AZ until the 24th. No one knows what is going on. You hold for 2 hours for someone to say, "I am sorry, I don't know where you boxes are, sorry I cannot tell you when they will arrive, I am sorry they have not been picked up yet, call another number". Horrible experience. Everyone I know will know about my experience.

Mabel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant G.  |  Expérience générale 
Évaluation :
5

Absolutely nothing, location and staff were excellent

Robert W. 
Évaluation :
3

Had to wait while the one checkout person chitchatted with people in front of me instead of moving things along. Someone came in and took my key and I was not able to explain the fuel gauge error. It cost me an additional 46$ for missing fuel that was not the proper fuel level.

Roberta D. 
Évaluation :
5

Nothing. Everyone was very pleasant and the van was very comfortable to drive.

tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANE B.  |  Expérience générale 
Évaluation :
1

They over charge me with gas and it was outrageous. This will be the last time I use uhaul for anything. I'm so unhappy with the charges afterwords

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

I will tell you later.

NORMAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Expérience générale 
Évaluation :
3

We had to estimate mikes and we're charged for that a oh t. I thought they would adjust the payment as I did not use that many mikes due to making only one trip instead of two as I thought. Why wasn't I credited for the. Ike's? I am sure I would have been charged more if I went over!

Ian M. 
Évaluation :
4

Very friendly staff and prompt on customer service.

Theresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE C. 
Évaluation :
5

The truck was very clean it just sounded like it was going to break down. It needed to get into the shop. I told the office when I got back.

Bernard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna V. 
Évaluation :
1

The store was in professional no helpful it took over a month to send my u box and I was charged for your

charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara D. 
Évaluation :
4

The location sharing would not work on my phone despite allowing the location to turn “on” for safari. If location sharing didn't work, the site said to scan the barcode above the key return box. There is no barcode above the key return box. Also- when checking out the vehicle it would be nice if someone walked you out to the vehicle to show you which one is yours, the basics of the truck, and how to return after hours. I felt lost.

Betsy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall W. 
Évaluation :
1

The dates were changed after I had the box picked up from my house to ship. I packed to be without my belongings for 2 weeks. It turned out to be 4 weeks. I tried to get in contact with ubox many times and sat on hold for hours until the line hung up on me. Over 4 hours on hold and not once did I reach a human in scheduling. When my box finally did arrive I called to confirm the pickup. They confirmed they had a trailer and my box would be ready to pick up the following day. I drove an hour and a half for them to tell me my box wasn't ready, and everyone certified to load the box onto the trailer had already gone home for the day. Mind you it was barely 2pm. I was told to come back tomorrow. The next day we drive the 1 1/2 hours again to the uhaul location. They had misplaced my box and we had to wait for them to move other UBoxes to access mine. The manager refused to speak with me and told the guy at the front to deal with it. I was forced to pay for a lock, even tho contracts say a free lock is included in the rental. Not one person could tell me whether the moving blankets were free or not. I still have no clue if I will be charged in the future for blankets. I will never use uhaul for another move. The lack of communication is astonishing. This has been the most stressful move of my life, and all could have been prevented with good communication.

Emma M. 
Évaluation :
2

I'd like to speak to a manager

alicia H. 
Évaluation :
1

This is definitely the worst UHaul I have ever worked with. They expect you to hookup and unhook thousand pound trailers by your self. The one they assigned to me was turned the wrong way so I had to spend 15 minutes picking it up and backing it out of its spot. When I arrived 15 minutes before they closed just for a quick drop off, they had already locked the doors. Then the self service app kept timing out and I was unable to check the equipment back in. Another customer came before close and someone let them in, so I had to wait at the door for them to be let out and explain to them that the self service wasn't working and they looked at my receipt and said okay just drop the equipment off and they will check it in. Just an awful experience. Will never use this location again.

Garrett N. 
Évaluation :
2

Check tires before renting

Ethan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
3

Changing delivery to home the day before was very stressful & disappointing. It made me very concerned about the boxes & the entire process.

laura A. 
Évaluation :
2

Charged me $10 for gas when it was returned exactly as it was picked up.I have a picture that shows i took at the facility before I dropped off.The way gas prices are you should not be pulling this scam on people. I'd like a response or my money returned to my account.

Javier L. 
Évaluation :
3

Was disappionted that I paid for a whole month of storage and moved out only 10 days into the month. I was to by an employee that I could get a refund for the difference then when I went in the store to get the money they said they can't do that. Disapointed I got lied to.

LORIE G.  |  Expérience générale 
Évaluation :
5

A place to put my stuff when I don't have a place to put it. Which is exactly what I want and got.

Ashley B.  |  Premières impressions 
Évaluation :
4

Only problem was the price kept going up

Brittany F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelino S. 
Évaluation :
4

The app for drop-off did not work

AARON M. 
Évaluation :
5

Just some more information on returning your trucks.

Rosa M. 
Évaluation :
4

Check-in process was atrocious. The sign said to wait for an attendant during business hours, but no one came out after waiting 15 minutes. Went in and was told they would email the receipt after check-in. Receipt came 10 minutes later with additional $80 fuel charge. I had gone 26 miles, and had added 2,1 gallons of fuel. charges were eventually refunded.

scott M. 
Évaluation :
5

Friendly staffs, convenient location and open 24 hours.

Ester P.  |  Expérience générale 
Évaluation :
5

Good deal on the price of the equipment I couldn't find a better deal

Gary C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob J.  |  Expérience générale 
Évaluation :
5

Not happy with the fact that I had to go to Lancaster to pick up a U-Haul that was supposed to be in Dubuque Iowa I had to drive 45minutes out of my way the evening before the pick up day and was charge the normal price i did dispute this charge on my Discovery card because when I dropped the trailer off the young man told me he gave ma a discount and that was not true. I wanted to be compensated for having to go out of my way to pick up my rental that was literally 1 mile in the town I was to pick it up at.

Deborah A. 
Évaluation :
3

Everything was fine except the truck was old and had a bad transmission. Could easily kill someone.

Sylvester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
1

They rent me truck that has transmission problems the day before i was told from the employees at the store it broke down on me left me stranded on the road 7 hours store manager was ignorant when I asked for help said to deal with it and to fuck off road side assistance is useless 3 agents which 2 never opened the claims for a tow truck after promising me the help they treated me like garbage both road side assistance and the location store manager i want a full refund otherwise i will take this to court 7 HOURS STRANDED on the road with a broken truck

Daniel C. 
Évaluation :
5

Doing great. Good service

CESAR T. 
Évaluation :
2

Picking up a rental was longer than expected as no one was there to rent. When I needed it for an extra day that was a huge hassle. The rep Said I had returned the truck. The store wrote a truck number down but gave me a different truck to drive. When I returned it said stay in truck. After sitting in the truck for 5 minutes or more. We walked to the entrance to find two employees looking out the window and asking can I help you. Well clearly I need to return truck. They didn't inspect or do anything. They grabbed the key and that's all

diana R. 
Évaluation :
5

Great staff and affordable rent

richard s.  |  Expérience générale 
Évaluation :
2

My box was moved to a different location, no one told me until the day i was supposed to pick it up. I'm NOT paying the extra mileage for their dumb mistake. The after hours check in wasn't set up, I was told to scan a barcode that i never could find. I'd better not get an extra charge for that too!

Vincent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE G.  |  Expérience générale 
Évaluation :
4

space nice, street location okay, monthly fee increases too frequent.

daniel f.  |  Expérience générale 
Évaluation :
4

IF the app had worked, our experience would have been great. Unfortunately, I spent frustrating time trying to return truck using the app multiple times IF customer service had more people, wait time might be less than 50min. This is unacceptable. Otherwise. Great experience.

Julie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel P. 
Évaluation :
3

I dnt like to give negative reviews but I honestly think that it is rude for people to be on their personal phone. The person that help us was on her/his phone for about a minute or more. She/he was texting while she was checking us in. The day I return my rental I had to call customer service waited for 15min. When customer service answered the phone, explain the reason why I was calling she told me to hold on and transferred me and I had to wait for 2 hours on the line. Anyways the next day, I got a call from uvula in Montgomery and I was trying to explain that I return the truck 6pm and the person who called me was very rude and yell and said where is the key…I told him where the key and box number and he jus hang up on me…So better customer service is what's needed at this location

Marife S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna W. 
Évaluation :
5

Your receipt are too small to read You can't get a staff to resolve your issues. Put me on hold for over 4 minutes I end the call due lack responses.

angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
3

They were supposed to open at 9:00 am and doors were still locked at 9:06 a.m. I was outside waiting along with several other customers. This delayed our day by 30 minutes.

Tracy W. 
Évaluation :
5

Everything was great !! The pickup truck was easy to maneuver for hooking up the car hauler. The car hauler worked wonderful for the vehicle !! Nice, easy ride and towing. Will definitely use this equipment and rent from the Montgomery location in the future!!

Debbie D. 
Évaluation :
2

After my storage unit got broken into . I reached out and was told give it sometime a month later no calls , or replies back . I was told by the manager someone came into my unit three times and that they did take things out of the unit totally over $600 .00 and no reply back or answers . I went back to my unit again and someone again tap the lock and opened it . I called eight times and still no answer or someone trying to assist me

Regina s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
3

I was charged twice for my truck rental and given the wrong rental truck paperwork.

Leah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellia W. 
Évaluation :
5

great manager. way better than old manager two years ago.

TIMOTHY K. 
Évaluation :
5

When i contacted UHaul to access boxes after it was picked up, the system was messed up. Lady insisted on 24hrs notice to access whereas I was ready on that day itself. And even when she sets a time to access the boxes were shipped before that.

sanoj K. 
Évaluation :
5

Ty for everything J

GREGORY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE M. 
Évaluation :
2

I reserved two trucks and several (like 10) dollies for two Saturdays in a row to move a school within the same town. I made the reservation 6 weeks in advance. When we arrived, only one truck was held for us. They said they tried to text us but they called an office phone that doesn't have texting capabilities. The other truck was 9 miles in the opposite direction. Also, they had 0 dollies and we reserved 10 on top of the ones that came in the truck for all the volunteers who were planning to help. When I made the reservation, I was told they "had plenty". The manager, Sandra, just kept saying it wasn't her fault and offered no solutions to help us resolve the problem. She just kept saying that corporate offers things they don't have in store. The second week, we got both trucks and again, no dollies, even though I called to confirm they "had plenty." I didn't give a poor rating because it seemed that Sandra was the only one working in a VERY busy location. She was checking people in, grabbing trucks as well as adding hitches to multiple cars. It also just might have been a bad day. Corporate needs to maybe have a better inventory on what each location has because it didn't seem to match. I was thankful to have a positive experience at the Bolingbrook location.

Katherine S. 
Évaluation :
5

Very professional

Mohammad M. 
Évaluation :
4

With such a large parking lot, it was a bit annoying to have to walk around so much trying to find the truck. It wasn't where it was supposed to be so that took longer than I had hoped for.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric t.  |  Expérience générale 
Évaluation :
3

Regularly update the mileage on all your vehicle and make sure they have the specified amount of gas

Edgar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Nothing, online check-in was easy, was in and out of the facility in 5 mins and the staff was very friendly.

Brian W. 
Évaluation :
1

I asked,specifically, about the payment of tolls when I picked the equipment that dat. I was informed by the employee that they had no idea about the how the payment of tolls worked. The Illinois tollway site says that the transponder in the vehicle has to be specific to that vehicle or else I would taken my transponder on the move. So now I get a bill for the tolls with admin fees. I wish I would have told that information up front since, once again, I specifically asked about this very situation before the equipment was driven off of your property. Therefore, I would like for you to know that I am dissatisfied with your service. Tim Hopkins

Timothy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Allie A.  |  Expérience générale 
Évaluation :
5

UHAUL website was easy to use. UHAUL staff was friendly and helpful. UHAUL truck was clean.

Lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
4

Staff was very friendly, waiting was an issue each visit, but Customer Service is always key. Rosemary has an awesome personality

sheila s.  |  Premières impressions 
Évaluation :
1

My pods got shipped without me knowing and I got charged for another one when it clearly was uhaul fault the manager never even called me before they shipped it bad service and no one help me kept passing the buck

charles d.  |  Expérience générale 
Évaluation :
5

Excellent

Tomas O.  |  Expérience générale 
Évaluation :
4

Did not use moving blankets, but charged.

gary R. 
Évaluation :
5

Wish I could have gotten store credit with early return

Diana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Q. 
Évaluation :
4

The young lady in Montgomery was very helpful, And went up and beyond the call of duty installing the hitch. I was Gave the wrong drop off location but it worked out.

Lawrence W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley I. 
Évaluation :
5

Haven't rented in a long time, quite impressed with the service and overall process if renting

Alex I. 
Évaluation :
5

La persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.

yanary l.  |  Premières impressions 
Évaluation :
4

Garage door one hasn’t been working properly in some time is the only small issue.

Jenelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C.  |  Expérience générale 
Évaluation :
1

My first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn't make a payment or fix my situation so I lost everything I know my social security # was in my unit & they're saying it belongs to whomever the auction buyer was like that's PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.

Jazmin R.  |  Expérience générale 
Évaluation :
4

My unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.

Lori B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Expérience générale 
Évaluation :
5

Staff so helpful and pleasant

NANCY F.  |  Premières impressions 
Évaluation :
5

Very reliable and affordable for the unit that’s being rented

WILLIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernardo m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Premières impressions 
Évaluation :
5

Thank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!

charaine l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin D.  |  Expérience générale 
Évaluation :
4

Had a little problem getting into the garage but overall I can’t complain.

Veronica C.  |  Premières impressions 
Évaluation :
5

I have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.

Dan F.  |  Expérience générale 
Évaluation :
5

Everyone was so nice! Information was simple and fast :)

Latoya C.  |  Premières impressions 
Évaluation :
5

Very clean and secure storage facility, with very helpful staff!

Aurelia S.  |  Expérience générale 
Évaluation :
5

Great facilities with multiple services. Clean and safe

Jimmy s.  |  Expérience générale 
Évaluation :
5

The person who helped me was very nice and helpful.

lorie t.  |  Premières impressions 
Évaluation :
5

We rented a couple of storage units and everything was great!

rt b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHILOH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

oscar f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B.  |  Expérience générale 
Évaluation :
2

Multiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.

Liz D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gun G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Used their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.

LORI B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Y.  |  Expérience générale 
Évaluation :
3

Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter

lorraina m.  |  Expérience générale 
Évaluation :
5

I had a great experience with this storage facility

ANNIE g.  |  Expérience générale 
Évaluation :
5

Excellent facility, very pleased with both the facility and the services.

Valerie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie M.  |  Expérience générale 
Évaluation :
5

Oh h she aff it as always friendly and helpful. I was never concerned about safety.3

Kathy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy g.  |  Expérience générale 
Évaluation :
5

Nice and clean associate helped me from start to finish over the phone knew her job and very patient with me

JAMES E.  |  Premières impressions 
Évaluation :
5

Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.

LORI B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn W.  |  Online Move In 
Évaluation :
5

I would definitely recommend your facility to my friends.

Sandra G.  |  Premières impressions 
Évaluation :
5

one of the best kept secretes of the area.. keep up the great work

James C.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very professional.

sharon j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve y.  |  Premières impressions 
Évaluation :
4

I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.

Evelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Z.  |  Online Move In 
Évaluation :
3

When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.

Amanda B.  |  Expérience générale 
Évaluation :
5

Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.

Jose T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha R.  |  Premières impressions 
Évaluation :
4

Out of the 3 doors there to unload, one seemed to be always broken.

Brian G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shantall H.  |  Premières impressions 
Évaluation :
4

Garage doors need to be repaired ASAP

Mike H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner

kathi t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Expérience générale 
Évaluation :
5

Thank you all

GARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick p.  |  Expérience générale 
Évaluation :
1

I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.

Angela A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Z.  |  Expérience générale 
Évaluation :
5

I will definitely recommend it to friends and family. Is conveniently located and very clean.

Jose T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D.  |  Expérience générale 
Évaluation :
5

The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL

Sally R W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophie H.  |  Online Move In 
Évaluation :
4

The service is good

BERNADETTE P.  |  Premières impressions 
Évaluation :
3

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arcela A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colette L.  |  Online Move In 
Évaluation :
5

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina S.  |  Premières impressions 
Évaluation :
5

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.

ANDREW C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammi s.  |  Expérience générale 
Évaluation :