Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matterlorraina m. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Montgomery
Pour nous contacter
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had a great experience with this storage facilityANNIE g. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN W.
Excellent facility, very pleased with both the facility and the services.Valerie M. | Expérience générale
EXCELLENT customer service experience!LAURA R.
Terrific service at the check in desk. Checkout was a breeze. Couldn't have been a smoother experience overall.Todd A.
Great customer service at pick up and drop off! Thanks U haul!!!FRANK W.
The facility was great and very helpful. The truck was very clean. But...you should not offer the moving company that I used. I was disappointed. They were not professional movers.JANET N.
Le client n'a pas laissé de commentaire.KIMBERLY A.
Le client n'a pas laissé de commentaire.Virabrahmam A.
Good experience but I am uncomfortable with the clerks at UHAUL using their personal phones to take a picture of my drivers license, why is this even necessary? It is an invasion of privacyROBERT T.
I had too many pads. I used the boxes for boxes and loose items. It really worked awesome. I am very happy with Olivia who delivered and picked up the boxes. She always called and completed the task exactly how I asked.Debora D.
not charging 1 day rental for return within 1hr of time even when location was closed was equipment fault as to why I was lateJORGE D.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.SYNETHIA M.
Employees not wearing masks and rude. App was incredibly problematic to use. Long delays (10min plus) on app for verification. Exhaust fumes in truck cab. Why have an app when I still have to go into the location? Would never use U-Haul again, ever.Glenn S.
Le client n'a pas laissé de commentaire.MICHAEL P. | Premières impressions
Have a map of where the truck is. Had to walk to the the whole parking lot. Change your policies to allow customers easy access to the truck. Tell my caller to fix her attitude with customers and not threaten me with charging an extra day and a bunch of other things and the location thing is garbage I couldn't get it to work. A representative called me the next day. Told him I left it exactly where it got it with keys in original lockbox. That was easy to do.Steven O.
Le client n'a pas laissé de commentaire.RASHMI S.
Le client n'a pas laissé de commentaire.Vickie M. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan J.
Oh h she aff it as always friendly and helpful. I was never concerned about safety.3Kathy S. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia S. | Online Move In
The truck's steering wheel was greatly misaligned making it more difficult to steer and the headliner was peeling very badly from years of cigarette smoking.William T.
Great location awesome customer service very friendly and helpful.MICHAELA P.
Le client n'a pas laissé de commentaire.ROY M.
Le client n'a pas laissé de commentaire.DAWONNE R.
Great and friendly service with high quality workSrivatsan R.
make sure the paperwork is correct and has the correct equipment number so when you drop it off the paperwork matches the car dolly an not get charge for another dayTIMOTHY K.
Chris was excellent in customer service, efficient check in/check out process, and availability of the vehicle I needed. Would highly recommend.SCOTT F.
Le client n'a pas laissé de commentaire.VICTORIA S.
I wish I would have been allowed to return the trailer to a closer location to my house.Dallas R.
Le client n'a pas laissé de commentaire.nancy g. | Expérience générale
Not one single person answered a phone after hours of calling to store and uhaul main office. It took an hour to get our problem solved online and then gave us a 60-90 minute window for tire repair at our house because I saw a nail in the trailer tire. The repair guy broke down and we had to wait another 90 minutes before they arrived. After exchanging for a new tire in my driveway they left a mess behind on my driveway and didn't balance the tire just said it's good go ahead and drive it will be ok.TERRENCE Z.
Friendly and nice. CleanRYAN B.
Excellent experience, couldn't suggest a thing you could change.LORI B.
Le client n'a pas laissé de commentaire.Michelle D.
Nice and clean associate helped me from start to finish over the phone knew her job and very patient with meJAMES E. | Premières impressions
Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.LORI B. | Premières impressions
The only thing I had trouble with was the online pick up. I got bumped off a couple times and had to re-enter info. Then had to go inside anyways to get the key!Timothy M.
The truck had warning lights coming on periodically. It didn't impact usability but they were distracting.KEVIN N.
Your people were very helpful. I cannot hepl but thank themEDWARD R.
Le client n'a pas laissé de commentaire.Daniel j. | Premières impressions
Truck cab leaked rain water extremely bad from windshield onto me and passenger. When I told staff they laughed when I told them how bad it was raining inside the cab.MICHAEL S.
The owner was very helpful!SHANNON H.
I had problems with the app to drop off the vehicle after hours.WILLIAM H.
Le client n'a pas laissé de commentaire.Kaitlyn W. | Online Move In
seats in front had crumbs of food on both of them...LLOYD C.
Le client n'a pas laissé de commentaire.TRACY M.
I would definitely recommend your facility to my friends.Sandra G. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.NOEL C.
Le client n'a pas laissé de commentaire.KENNETH F.
Not this location's fault, but the passenger side door didn't work.Thomas S.
one of the best kept secretes of the area.. keep up the great workJames C. | Expérience générale
Staff was friendly and very professional.sharon j. | Premières impressions
Le client n'a pas laissé de commentaire.Bob J. | Premières impressions
Le client n'a pas laissé de commentaire.Scott W. | Online Move In
Le client n'a pas laissé de commentaire.Brian D. | Premières impressions
Le client n'a pas laissé de commentaire.steve y. | Premières impressions
Le client n'a pas laissé de commentaire.ALEJANDRO A.
Le client n'a pas laissé de commentaire.WILLIAM L.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.DEANDREW H.
They were able to arrive early which was fine although we weren't totally ready for them. They did a good job loading the trailer but then it came to moving objects to the trash and they told us that they were movers not garbage men. We aren't talking about moving actual garbage, we are talking about putting items into the alley for pickup the next day. We did not understand that at all so they left. Movers move things and that's what they were doing. Oh well at least we were able to finish by ourselves and we managed to get the job done.Israel D.
I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.Evelyn S. | Expérience générale
Cleaner less smelly trucks.Martin A.
Le client n'a pas laissé de commentaire.Ramon Z. | Online Move In
I parked in the vehicle return lane and no one came outside to greet us.John B.
When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.Amanda B. | Expérience générale
Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.Jose T. | Expérience générale
Le client n'a pas laissé de commentaire.TIERA S.
Le client n'a pas laissé de commentaire.Alvin L. | Expérience générale
Le client n'a pas laissé de commentaire.ALEJANDRO G.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.amy l. | Premières impressions
Le client n'a pas laissé de commentaire.J G.
Le client n'a pas laissé de commentaire.Tasha R. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.Samantha Y.
No improvements needed! Thanks for helping our move go smoother!MICHAEL S.
The only thing I would suggest is maybe someone going over the various features of the equipment. I rented a Pickup truck (Chevy Silverado) and never figured out how to get the map onto the screen. I did finally access it on my way back to U-Haul, accidentally, but by then I didn't need it.PHYLLIS P.
Website shows availability but when in the store crew said noSAUL M.
Was charged twice, but great customer service!ARIANA H.
Out of the 3 doors there to unload, one seemed to be always broken.Brian G. | Expérience générale
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Shantall H. | Premières impressions
Garage doors need to be repaired ASAPMike H. | Expérience générale
Le client n'a pas laissé de commentaire.Kelsey R. | Expérience générale
Le client n'a pas laissé de commentaire.rosa b. | Premières impressions
The pick up people were less than friendly and boarded on rude. Like they could not be bothered. The young man that received the trailer in the afternoon was pleasant and helpful.DENNIS B.
Everyone who I encountered was very helpful. Thanks for making my move less stressful.CATHERINE L.
I had a storage unit reserved for today and when I get there they said they had no availability even after I had a reservation. So I went to cube smartCarlos G.
Le client n'a pas laissé de commentaire.LOUIS B. | Premières impressions
Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turnerkathi t. | Expérience générale
I was so impressed that the staff were knowledgeable and courteous! Great service!KATHERINE A.
Le client n'a pas laissé de commentaire.APDIEL T.
Checking out online didn't go so goodANTHONY W.
Le client n'a pas laissé de commentaire.Erik A. | Premières impressions
Le client n'a pas laissé de commentaire.DANIELLE C. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph M.
Next time a customer returns vehicle with in the alloted time to check it in and not call customer asking if we turned it in. That was my only issue.CHARMANE E.
Le client n'a pas laissé de commentaire.BRADLEY S.
Air conditioner in the 10ft van could have worked a little better. Air wasn't as cold as I would have expected.Carlos T.
Le client n'a pas laissé de commentaire.SENECA J.
Le client n'a pas laissé de commentaire.Seneca J. | Expérience générale
Le client n'a pas laissé de commentaire.BETH B.
Everything went smoothly except for original drop-off of empty U-Boxes in IL, they were delayed twice (2 days total) which created quite a stressful situation for me. However after that there were no problems, I was very pleased that U kept pricing as originally quoted & even gave me an extra free week of storage at end (I hurt my back & needed to delay unpacking). Very helpful rep Joanne on phone & delivery person, Carmen. Thanks to all!lee K.
Very helpful.. Everything was on time..LALIT P.
Thank you allGARY M. | Expérience générale
Le client n'a pas laissé de commentaire.Deon R.
Outstanding customer service.Garry L.
Evaluate situation and allow be more expedient and execution in environmentPAUL R.
Le client n'a pas laissé de commentaire.TONYA G.
Please advise your customers about recommended speed for the size of trailers. Experienced "fishtailing" and came to conclusion to lower the speed. Earlier reservation was useless, an hour before my pick up of trailer I was called that they didn't have a trailer for me without explanation. Fortunately regional head quarters found one few hours later.JOHN O.
Le client n'a pas laissé de commentaire.Kathryn N.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.Sheila R. | Online Move In
Improve communication with customers when there is a shortage or staff that can impact your move would be helpful in the future. I will like to acknowledge the wonderful staff of Jeff always willing to take down my u boxes when needed in the last 3,5 yrs. Laura always being friendly and answering the phone when needed to request access to my uboxes. Chris was responsive to answering calls and questions. I want to thank Joyce from the management office that was understanding and empathic when I was most frustrated about my uboxes not being delivered. Joyce did not make excuses she accomplished a solution unlike her counterpart peer, thank you so much Joyce. I had the fortune to speak to the Marketing president Angelia she was fantastic great listener and very understanding to her consumers. Thank you for being you. Rep/regional manager Shannon needs more training is needed for how navigate with client/consumers, poor attitude in my opinion and the lack of genuine empathy is not good customer service. Telling a consumer get in line as shortage is staff is a problem for why your uboxes can not be delivered is not acceptable, not good communication nor best policy for customer service. Unfortunate uhaul is a customer driven business therefore sometimes creative solutions are needed to fulfill a consumers request. I believe this employee did not want to think outside the box to figure out a solution to accommodate a long term customer which is sad but again thank goodness Joyce answered my second call. Last but not least Raphael is amazing person and had such great energy a GM personally delivered my uboxes making two trips, he communicated with me throughout the process from deliver to uboxes to picking up the empty uboxes. He was so nice and demonstrates beyond professional standard.. A team player that stepped up to help the overall team as the store was short delivery driver. Thank You Raphael you are the best.crystal W.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.RICHARD J.
There is a lot that can be improve .. from my u box being pick up late to not being able to contact the place that had my ubox at their facility.ricky M.
Le client n'a pas laissé de commentaire.Barbara K.
Very unprofessional at this location. The customer service was basically zero. No hello , hi how can I help you today ? It was very cut and dry and uncomfortable. When I returned the truck, I was waiting in line for my turn , and I hear an employee say." We just need the key". Didnt ask if everything went OK, didn't have to sign anything, no one checked the truck out upon return. I thought it was strange. Then I received my receipt via e mail which is over charged. Now I will have to call them to get it straightened out. Would not go back to this location.COLLEEN B.
Great experience with no problems!!ERIC R.
Le client n'a pas laissé de commentaire.Donald P. | Premières impressions
Vehicle its self seemed low on compression, very slow acceleration. Problematic on the interstate but otherwise it ran well.ANTHONY C.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.nick p. | Expérience générale
Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid 176 $. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.GARY M.
I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.Angela A. | Premières impressions
The staff are extremely helpfulLEVI C.
Le client n'a pas laissé de commentaire.LEE C.
Le client n'a pas laissé de commentaire.Seneca J. | Premières impressions
Le client n'a pas laissé de commentaire.lisa j. | Premières impressions
Truck had soil on the driver's floor and it smell like a smoker's car.Guillermo G.
Le client n'a pas laissé de commentaire.JOSEPH N. | Expérience générale
Le client n'a pas laissé de commentaire.Kacey S.
Le client n'a pas laissé de commentaire.JOSHUA G.
Le client n'a pas laissé de commentaire.Edgar T.
The manager should have never rented out this 21 year old trailer. The tires were bald and the wheel bearings were loose. I complained about the tires and the manager said they were "fine". Pomps tires confirmed the tires were unsafe and they further did a bearing check and said the bearings were bad. Manager at Montgomery Uhaul needs a course on tires.MICHAEL H.
Le client n'a pas laissé de commentaire.DAVID Z. | Expérience générale
I will definitely recommend it to friends and family. Is conveniently located and very clean.Jose T. | Premières impressions
Le client n'a pas laissé de commentaire.LORIE G. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH D. | Expérience générale
The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, ILSally R W. | Premières impressions
Le client n'a pas laissé de commentaire.Juan H. | Premières impressions
Le client n'a pas laissé de commentaire.Sophie H. | Online Move In
The service is goodBERNADETTE P. | Premières impressions
I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.brian c. | Expérience générale
Le client n'a pas laissé de commentaire.Marla K. | Premières impressions
Le client n'a pas laissé de commentaire.Arcela A. | Online Move In
Le client n'a pas laissé de commentaire.Colette L. | Online Move In
When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !Tina S. | Premières impressions
I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.ANDREW C. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas B. | Premières impressions
Le client n'a pas laissé de commentaire.tammi s. | Expérience générale
My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.Jimmy s. | Premières impressions
Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.sam h. | Premières impressions
Easy access clean and staff very helpfulDonald Z. | Online Move In
Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.herschel l. | Expérience générale
The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10 % higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.Christopher C. | Online Move In
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.christine l. | Expérience générale
The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.lance s. | Premières impressions
Merci.Jessica R. | Premières impressions
When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.KIM J. | Expérience générale
Le client n'a pas laissé de commentaire.Kim D. | Premières impressions
Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.Sharice B. | Expérience générale
My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.Laura L. | Premières impressions
Le client n'a pas laissé de commentaire.james s. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph L. | Premières impressions
Le client n'a pas laissé de commentaire.james s. | Premières impressions
The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of timeschris l. | Expérience générale
Le client n'a pas laissé de commentaire.kathi t. | Premières impressions
Le client n'a pas laissé de commentaire.jon f. | Premières impressions
Very professional and nice staff Very clean facilitychristine l. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel L. | Expérience générale
Le client n'a pas laissé de commentaire.Erwin B. | Expérience générale
The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew CapigattiAndrew C. | Premières impressions
Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.lynn w. | Expérience générale
Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!Steven Z. | Premières impressions
Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.John K. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S. | Premières impressions
Le client n'a pas laissé de commentaire.Katie L. | Expérience générale
The initial details were explained well. When I made my decision, everything else went smoothly.William W. | Premières impressions
Le client n'a pas laissé de commentaire.Mel D. | Expérience générale
Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.Robert H. | Expérience générale
Super nice facility and super easy to rent from start to finishJohn K. | Premières impressions
Le client n'a pas laissé de commentaire.Charles Q. | Expérience générale
Le client n'a pas laissé de commentaire.nick p. | Premières impressions
The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.Cortney M. | Expérience générale
Nice and clean placeCeloie M. | Expérience générale
Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we're going is as competent and nice.Pete O. | Expérience générale
Would be helpful if keypad could be blocked from the sun. Very difficult to read.john g. | Premières impressions
Very nice and helpful staffMel D. | Premières impressions
Le client n'a pas laissé de commentaire.gaither raye g. | Premières impressions
I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.Christopher R. | Premières impressions
I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn't do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn't mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue "should be resolved in a few months". If I hadn't already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.Steven F. | Online Move In
First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. J'adore.hector c. | Premières impressions
I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!Jesse J. | Premières impressions
The easy access plus beds for moving made the experience quick and painless.EJ C. | Premières impressions
Great jobscott j. | Premières impressions
I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!charaine l. | Premières impressions
N/aKristine W. | Premières impressions
Five star approval!Jim S. | Premières impressions
Sales person very helpful and knowledgeable!!mike c. | Premières impressions
Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!SCOTT S. | Premières impressions
Great service at this location very happy with the transaction good customer service as welljared v. | Premières impressions
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