Employee guided me backwards to line up my vehicle with the hitch. She hooked the trailer up for me (I did nothing), and confirmed all rear lights were working. Upon my return, employee was outside, saw me coming, and guided me to an open spot. She unhooked the trailer completely in less than a minute, and away I went. Again, I did nothing. Great service!
Mike C.Customer Reviews for U-Haul Moving & Storage of Morningside
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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With good knowledgeable people at the desk who treat customers with goo
Darrell B.All the staff were very friendly and helpful.
janell B.The staff was extremely helpful and very knowledgeable of their products! Would recommend them to anyone I'm need of their service!
Doug C.The vehicle I rented needed some suspension work and possibly an alignment. On a long trip it would have been very fatiguing. In town it wasn't much of a problem.
Steven H.Not a thing
Iry H.Very friendly, helpful and knowledgeable staff. Faculty impressive, very modern and was clean and well organized.
Kip H.The vehicle carrier was in need of regular maintenance. The front tie down ratchets were rusty & hard to use, the lift cylinder that raises and lowers the tongue was extremely rusty (and showed it at the top of the piston). It was almost impossible to use & I had to function it at the drop off store because that employee didn't have the strength. Probably the worst maintained piece of U-Haul equipment I have had.
Michael C.Truck didn't match pictures at all. Lots of small dings and paint repairs that didn't show up in their pics. Also, I don't appreciate doing all the work for you. I do the walk around, I do five steps to return it...all your associate does is take my info, basically. I will have no choice but to use U Haul again but trust me when I say that your laziness is showing.
Brenda B.The truck was very clean an ready to go. The service was good as well. I just didn't like the hidden charges however. .. even though it was only$1!!
Gene F.Sara and the staff were amazing!
Brandon T.Nice
Trenton B.Someone should answer the phone when you call roadside service instead of being put on hold for 30 minutes or longer.
Sonja M.I liked how knowledgeable and friendly the staff treated me on how to rent from you. Merci.
SHAWN W.Very nice staff that knew what they were doing.
Michael G.In and out in roughly 15 minutes. Friendly and courteous.
Geoffrey P.Can't think of anything right now. I am quite pleased with the experience overall!
Monique J.Nothing it was great
Andrew R.Rented twice from this location. Great service, great equipment. Thank You.
Douglas B.I reserved a truck with a two-wheel dolly more than a week in advance and the dolly was not available at the time of pick up.
Traci S.Customer service was excellent
Joseph K.Great Service by personnel.
LARRY J.Excellent service!!
DEBBIE K.My driver side door did not close completely (easily) upon pickup. Otherwise a great experience!
Andrew A.Very friendly gentleman there took care of me told him about dog hair and sticky cup holder Said he would be taking care of ,and asked if any issues with said vehicle .
Ken M.Sarah was amazing!!!! She diagnoses our trailer hookup problem an fixed it right there on the spot
Cassandria K.I rented a car hauler. Your techs need to check these out better. Older man wasn't very familiar with hookup it seemed and first one they tried to give me had a totally flat tire. The second one they tried to give me the jack wouldn't raise the trailer. The third one they have to me had a wiring pigtail that was so short it kept coming out if my truck when I turned. Had electrical tape on it and was previously half ass repaired. I ended up not having any brakes or lights entire trip. All 4 car haulers you had were rough and ALL NEEDED TIRES. None of them were really safe. If it had rained it would have been bad! Bottom line- if your in the business to rent trailers at least make the road worthy - Next time I will look at your competitors for the equipment I need - FIX YOUR OPERATION UHAUL!
Linvel A.Everything was great thanks... Definitely will be visiting this location again and in their future staff was very friendly and helpful equipment was very easy to locate very organized and in good shape
Melvin D.5x9 open trailer for 5 hours was $51.00. Kids moving this summer, won't use U-Haul again!!!
Paul C.I picked up the van, and I was told the tank was full. I was told to fill it up before return. I drove the van approximately 10 miles, and I filled it up before returning. It took 3,6 gallons to fill it. I don't believe it took that much gas to drive that far. I told the attendant that and she just didn't pay any attention to what I was saying.To say the least, my experience with U Haul was a very poor one.
Ronald B.I was not at all happy with the condition of the van that I was assigned.
Debra R.Sarah the manager is always very friendly and helpful, excellent customer service. I have other U-Haul locations closer but always use this one .
Robert P.The one thing that was frustrating was the online checkout. I was told that a receipt would be emailed to me and it has not been. I need this for a reimbursement from my job.......
Jon R.Uhaul app wouldn't take pictures and allow me to reserve the truck on my own. Luckily the store was open and they were able to help. Then there was no key in the truck and we found that the lock combo had been placed on the incorrect truck.
Lucas W.Nothing. The guys were quick and helpful. Much appreciated!
Chris N.The woman that helped us during our pick-up day was incredible! The staff in general was really great and it was easy to make a reservation with no problems picking it up!
Alexa P.Had a long haired guy that supposedly checked the uhaul trailer in. He was rude and disrespectful. He was not pleasant to deal with. A couple days after dropping the trailer off, I got an email from uhaul saying that the trailer was late. They wanted to know if and when we checked in the trailer. I responded with the information and someone responded back saying that they had copied the Muncie store. It seems like the guy that checked in the trailer did not do his job appropriately. I don't think it's right that we returned everything the way we were supposed to and still get questioned about it afterwards because of an employees screw up.
Lisa T.Workers were very friendly and attentive! They were also great at answering questions.
Emma N.Friendly staff and equipment was well maintained
tommy B.Need more than one register open.
David W.Make sure customer receives email on returning equipment
Donald C.Nice friendly staff would definitely recommend to anyone
Steve P.The young men were very polite, knew the facts and figures and very helpful.
Debbie S.Your ladies that helped me were exceptional in customer service. The truck did have a broken handle to roll the window up and down and the milage was off to Miles. That being said, I will always do business with uhaul!
LoriAnn H.There was paint or something on the floor of the trailer that got on a piece of furniture. Things happen. I actually wanted to take the time to point out the excellence of your staff at every level. I realized yesterday that no other business gives me the level of communication and feedback as UHaul. It's really head and shoulders above other businesses and i appreciate it.
DOUGLAS S.Great service; wonderful, friendly staff. No improvement suggestions from me.
Debra C.Great service
scott P. | Premières impressionsVery smooth process. Excellent
Robert T. | Premières impressionsThe U-Haul staff did a very profession job. They were helpful and everything went well.
Dennis I.No suggestions at this time. The staff there were super helpful, very friendly, and knowledgeable. I was very satisfied with my overall experience
danette F.Pretty good.
Riley D. | Expérience généraleVery helpful
alvine n. | Premières impressionsThe bathroom was locked.
Kelly G. | Online Move InBetter rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.
Joyce M. | Premières impressionsI would highly recommend this storage facility!!!
Dee S. | Expérience généraleVery Happy!!
PEGGY G. | Expérience généraleAlways room for improvement
Lowell M. | Premières impressionsI’m calling corporate Monday to see what I can do about getting refunded
Meagan C. | Online Move InVery smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.
Bennie M. | Expérience généraleGreat staff, will always use this location
Dexter F. | Expérience généraleFriendly and helpful.
Kreg S. | Expérience généraleNothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.
Chad J. | Expérience généraleSatisfied customer
Andre F. | Premières impressionsSarah, the manager, was extremely helpful and explained details of the rental clearly.
Susan B. | Expérience généraleSarah is amazing …she always goes above and beyond customer service needs
Tracie J. | Expérience généraleMuncie store manager Sarah is amazing!!! Super friendly and very helpful.
Carla P. | Expérience généraleEveryone was very helpful!!
PEGGY G. | Premières impressionsGreat staff. Thankyou
jennifer c. | Expérience généraleThe staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.
Kreg S. | Premières impressionsGreat friendly staff.
Debora S. | Premières impressionsThe staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.
DAWN M. | Premières impressionsExcellent service
Gary C. | Expérience généraleI do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle
brenda s. | Premières impressionsVery friendly and helpful young men and woman
sally j. | Premières impressionsSarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.
Anita J. | Expérience généraleSarah was very great and helpful with everything 😁
Lesley S. | Expérience généraleExcellent
WILLA C. | Premières impressionsI was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.
Kathy T. | Expérience généraleVery easy move and the garage with carts was very helpful!
JOHN T. | Premières impressionsExcellent service and very very clean
Gary C. | Premières impressionsGood facility, good customer service.
OLADIPUPO D. | Online Move InThe lady at the desk was helpful.
Mark G. | Premières impressionsOverly professional!
VERONICA H. | Premières impressionsSarah, the manager - is absolutely fantastic. Super nice and runs a good store. Tim S. was absolutely helpful and assisted me moving in and out. Couldn't ask for a better assistant. If I could personally give these two raises I would, this store is a great example of Uhaul.
melvin w. | Expérience généraleSarah and Timothy were very helpful while picking up my truck and checking out of my storage lockers.
Andrew L. | Expérience généraleGreat Service
Gary C. | Premières impressionsI had a great experience here, the man that checked me out showed me exactly where my unit was and how to access it. Overall an easy move into my storage unit.
Taylan H. | Premières impressionsWell done, Thank you!!
William G. | Premières impressionsStaff is hella friendly. Y'all got some good folks in there.
michiko j. | Premières impressionsMy experience with U-Haul Storage in Muncie, IN has been consistently excellent. I have had a storage space for 4-5 years and U-Haul has provided a clean, dry, well-lit environment. Above all the personnel was super throughout my time there. The employees were always polite, courteous, professional, helpful, and cheerful. I could not have asked for better service -- very impressive.
Maryjo R. | Expérience généraleI would recommend U-Haul Storage over anyone in Muncie. There's always someone available to assist me if I have any questions. The staff at the Morningside location was very friendly and helpful with all of my concerns.
jasmine h. | Premières impressionsFrom beginning to the end, the staff members were very courteous ; expressly Anthony Castro.
TARA D. | Premières impressionsI am thankful and pleased with my complete experience from start to finish.Everyone at this location was a total gem!
Lacie M. | Premières impressionsOur living room furniture was ruined after two weeks of being there due to a rodent problem! At least one dead mouse was decaying on top of the pieces. I had to purchase emergency Amazon furniture just to have places to sit for my daughter's birthday party this coming weekend. Never again.
Nicholas M. | Expérience généraleThe Muncie IN staff on E McGalliard was awesome Sarah, Timothy, and the Storage Manager we re very kind and professional
Larry C. | Expérience généraleGarage doors were often broken.
Pamela G. | Expérience généraleSarah and staff are exceptional!
John R. | Premières impressionsThe entire staff were helpful and very friendly! We had a great experience - renting a truck and storage unit. Awesome crew at his location. I hope you guys acknowledge this.
Ricardo M. | Premières impressionsVery clean and nice people to work with!!!
Dee S. | Premières impressionsYour staff at the Muncie Mc Gallard location is great. Very helpful and wonderful customer service. You have a great manger !! She went out of her way for me when I had a family emergency . She runs a first class location. Keep up the great work. John Truax Solis
John S. | Expérience généraleEveryone was very kind and made the move in easy!! I’m very happy that I chose U-Haul to store my belongings with.
jacob b. | Premières impressionsNice warm area. The carts were great to have. Perfectly clean.
BRYON J. | Premières impressionsI liked the staff & a free month of storage, is really cool too.
Jason B. | Premières impressionsEverything was excellent!!
JAMESH JR B. | Premières impressionsThe staff in Muncie was so helpful and is very customer-oriented.
robert w. | Expérience généraleEveryone there was very professional and deliver excellent service.
Lakeisha W. | Premières impressionsSarah at the Muncie, IN location is incredible. Friendly, knowledgeable, helpful, patient, funny, and kind.
Kelley H. | Expérience généraleNothing missing from my storage, lost my card several times did not have a problem getting it replaced, staff was very nice and helpful! I would say I was happy hate it lasted longer than I expected! Uhaul was the best, I enjoyed my stay
Tywondia J. | Expérience généraleThis facility is the best in town. Great management and staff.
Shane L. | Expérience généraleWith 2 college students moving in and out of dorms, U-Haul was a great help! I rented a storage unit, moving trucks and move help for both moves and my experience was great! Thank you u haul!
Jill N. | Expérience généraleWe rented a cargo van last night and closed our storage unit. The employee we dealt with was rude, seemed put-out by any questions we had and her overall attitude was terrible.
Kimberly S. | Expérience généraleI was very disappointed when we didn't get the unit I had reserved 2 mths prior to needing it. I had reserved the largest unit and requested outdoor access to the unit. We got a smaller one instead and was in the center instead of outdoor access.
SHERRY K. | Expérience généraleOne of the guys even helped me back the truck in to the loading area! Great place would highly recommend.
daniel s. | Expérience généraleVery professional.
PAUL M. | Premières impressionsI had a wonderful experience! I would recommend this place to anyone!
melena s. | Premières impressionsEasy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.
Julie M. | Premières impressionsSo nice and helpful. A real fancy place!
jessica m. | Premières impressionsThe representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.
Howard M. | Premières impressionsEven through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them
Ashley W. | Expérience généraleGreat times
cassandra c. | Expérience généraleEntire staff was helpful and courteous. Storage facility is great.
Holly B. | Premières impressionsI would rent there again, if I ever need a storage space.
Dianna S. | Expérience généraleVery rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances
Jon H. | Expérience généraleI'd recommend using uhaul.
ANGELA K. | Expérience généraleThis is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS
Betty S. | Expérience généraleThanks really appreciate your help
Cynethia J. | Premières impressionsThe facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears
Betty S. | Expérience généraleVery helpful staff.
gregory k. | Expérience généraleThe staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.
Lynda N. | Expérience généraleOverall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.
john k. | Expérience généraleEasy and fast process
Kathy F. | Expérience généraleThey gave me the run around on my reservation
christa w. | Premières impressionsThank you Sabrina and staff.
Vincent P. | Expérience généraleI really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.
Claire D. | Expérience généraleVery nice and convenient.
Nathan R. | Expérience généraleMy only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay
Scott S. | Expérience généraleIt was great! Would recommend & also would move back in at the end of the school year
Amanda R. | Expérience généraleHad a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim
Kim F. | Expérience généraleVery easy experience.
Michelle G. | Premières impressionsSeriously, everyone was so nice and the free month of storage saved my butt.
Lydia L. | Premières impressionsProfessional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!
BEVERLY B. | Premières impressionsExperience was great. The owner took care of us. She was very professional and went out of her way to help us.
Don H. | Premières impressionsThey made it all easy!!
nikole b. | Premières impressionsGreat service, helpful staff.
Kathy F. | Premières impressionsMerci
LaShona G. | Premières impressionsI was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage
Dianna S. | Premières impressionsEverything went smoothly and the staff members were friendly and helpful.
Danka M. | Premières impressionsEveryone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.
Ben W. | Premières impressionsSabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.
Katherine M. | Expérience généraleIt was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone
Thomas D. | Expérience généraleMerci
connie c. | Expérience généraleGreat experience!
Karen T. | Expérience généraleTop shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other
Jeffrey J. | Expérience généraleGoing above and beyond to help thanks for great employees
Eddye H. | Premières impressionsSelling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!
Vincent P. | Premières impressionsEver one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy
Westly L. | Premières impressionsEveryone was so helpful
Vivian Z. | Premières impressionsEveryone at this location was awesome but Sara was extraordinary thanks for everything lady !
Denisa A. | Expérience généraleThe facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.
Kent T. | Premières impressionsGreat JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.
Michelle L. | Premières impressionsThe guys that did my moving went over and above what needed to be done
STEPHANIE B. | Premières impressionsExcellente expérience
John R. | Expérience généraleSabrina was very courteous and patient. I appreciate the fact she was very informative.
Carolyn L. | Premières impressionsAll staff was friendly. Like the large area to back into to offload and load items.
jane l. | Expérience généraleOverall a great experience.
joseph m. | Expérience généraleThe staff was friendly and very funny.The units are clean,and well planned out.So far great experience!
Amy Y. | Premières impressionsIt really met my needs at the time.
Zachary C. | Expérience généraleVery good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.
johnny L. | Expérience généraleSabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.
Victoria L. | Expérience généraleThe manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.
Victoria L. | Réservationvery nice staff & building
Donna B. | Expérience généraleStaff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.
Misty W. | RéservationIt was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.
Maya M. | Expérience généraleVery convenent to the Ball State campus
rich f. | Expérience généraleSabrina provided excellent customer service and made our experience a good one.
Michael H. | Expérience généraleVery friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!
Donald W. | Expérience généralequick, easy sign up and very friendly staff
Sharon C. | RéservationA little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!
Gary M. | RéservationThe service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!
kimberly b. | RéservationSabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.
Jennifer R. | Expérience générale