Customer Reviews for U-Haul Moving & Storage of Morton Grove

Évaluation :

5

Service was very professional and friendly. Location was convenient. Van was clean. great service!

Évaluation :

4

See above comment

Évaluation :

5

I filled gas more than I used. I was told there isn't an option for reimbursement but I wish there was.

Évaluation :

5

Very quick check in and check out process. Was in and out of the store in less then 3mins.

Évaluation :

1

The staff was sitting in a truck on the phone when I arrived for pickup. No one was inside. I had to hook up the trailer myself because no one came to help until after I was done. The furniture covers I ordered were not in the trailer when I left. I had to come back for them. I was told I would get a refund, instead you charge me an extra fee for no reason.

Évaluation :

5

Great folks, most helpful and accommodating

Évaluation :

5

Sometimes wrong to paying to my credit I try 5-6 all other but not working is there's

Évaluation :

5

Great experience! Reservation process was easy, pick up efficient and staff helpful.

Évaluation :

5

Quick and simple return

Évaluation :

4

Staff the Niles location. I stood in the rain for 20 minutes and no staff showed up. My 24/7 rental key was available at “front desk” but the place was closed. Morton grove were much better.

Évaluation :

5

This is the ONLY place I go to for this stuff. Best staff ever!!! It's always a pleasant experience. Can't say enough.

Évaluation :

5

A lady who looks a little plump helped us is very excellent.

Évaluation :

1

I requested a location along the blue line to make my pickup closer to the location I was moving from. Instead I had to take a 60 dollar cab ride to the other side of Chicago, then sit in traffic over an hour to get to where I needed to be in the first place. Between the cab ride, lost time, and then paying for parking, you added $100 more in expenses. Then on the Denver side you requested I take the truck across the Denver metro area instead of drop the truck off at a location 0,5 miles from my house. I dropped it off at Monaco tire instead which was very convenient for me. You can do better than this!

Évaluation :

5

Highly recommend Morton Grove location over the Niles location. Much more professional and friendlier

Évaluation :

5

Great job, your efficiency and patience in guiding me on how to properly load the transport trailer gave me the confidence needed for a safe trip. Thanks team. Craig F.

Évaluation :

5

I cannot say enough about the service I got from Angie Lugo, the manager at UHaul's Morton Grove location. They personally went above and beyond to deliver my UBoxes for unloading, then came to pick them up. I hope UHaul/Morton Grove is aware of how lucky they are to have Angie at their location. Their communication, customer service, and follow through is extraordinary. Please pass this on to their supervisor and UHaul administration. Take good care of this manager! Give her some cudos! Angie deserves it!

Évaluation :

4

Good ,Professional service

Évaluation :

5

Our whole experience with Uhaul Morton Grove has been outstanding timely quick efficient pleasant very very nice kudos to the team at Uhaul Morton Grove especially Angie!

Évaluation :

5

The customer service representative was awesome, best U-haul location I've ever dealt with because of her! She knew about my reservation immediately and made the process super easy and understandable.

Évaluation :

1

Provide honest information

Évaluation :

5

I was very impressed by the team that helped me Friday and Sunday, thank you for your tremendous service!

Évaluation :

1

The online return method did not work with numerous attempts. Wasted 45min of my evening trying to make the return. Called the location the next day, they stated "the system is down". Still unable to document the return I guess they received it since I'm getting this survey. I will not be renting again. And I likely will not get any follow up from this survey since these faceless corporations care nothing for the individual consumer

Évaluation :

4

Modernize trailers with less rolling resistance and more aerodynamic. Also tires engineered for fuel economy.

Évaluation :

5

great service in,and out

Évaluation :

5

This is my go to location. Hands down the best service I have experienced with Uhaul.

Évaluation :

5

Great experience. Everyone was really nice and helpful

Évaluation :

5

Hi

Évaluation :

5

The staff was excellent and the facility was spotless. My only issue was that as you have a policy of returning the vehicle fully gassed, i filled up the tank just prior to turning it in. I drove a total of 22 miles. I put in just under $20 in gas. That equates to one mile per tank of gas. Obviously the tank wasn't given to me completely filled up. Bud

Évaluation :

5

The process could not have been more smooth and the two young men working there were very helpful, made great recommendations, and were just a pleasure. And I loved the cargo van. Much more comfortable than a box truck and everything fit for just one trip. Looking forward with doing business with them again! Merci.

Évaluation :

5

NOTHING ! VERY EASY THANKS

Évaluation :

3

This location instructed us to file a claim. They were witness to the rain leak in the equipment.

Évaluation :

5

Best customer service. Clean amd well organized.

Évaluation :

4

Open bed trailer had wood chips, pieces of bark, and other natural debris in it when we picked it up, but nothing major, and didn't matter for us. Might have been an issue for a different customer.

Évaluation :

5

Bien

Évaluation :

5

Great Customer Service

Évaluation :

5

none needed, everything was great.

Évaluation :

5

Quick and efficient. Knowledgeable staff.

Évaluation :

5

Very efficient. Took just minutes to drop off equipment.

Évaluation :

5

People there were easy to work with and explained all terms of rental and costs clearly. Excellent personal!

Évaluation :

5

Continue doing a good job!

Évaluation :

5

I always go here and never had any issue. Always friendly, prompt and everyone just really know how to get things done efficiently.

Évaluation :

5

Great customer service give 100stars

Évaluation :

5

People are great, shop is clean and nice, and I have gone here a number of times. But I just went to the storage area for the first time, and it is horrible. Rodent traps with "do not touch" in my box; door hinge off kilter and lock didn't work; ridiculous cement ridges in the floors that make the cart jam; a ramp UP from the parking lot which means you have to push your cart up; HUGE lip in the cement on the way in and all my stuff fell off the cart -- PICTURES!! All over the floor. This looks like a place from a scary movie. I'll stay here for the free month then run like the wind.

Évaluation :

5

Thankyou all for making my day a great deal brighter.

Évaluation :

5

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

Évaluation :

1

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Évaluation :

5

The staff was amazing and wonderful customer service!

Évaluation :

5

Angoe best manager ever !!!

Évaluation :

5

The staff are kind, courteous & very helpful. Thanks Uhaul.

Évaluation :

5

Excellent service à la clientèle. Ladies upfront were awesome.

Évaluation :

5

The GM was a very professional and helpful

Évaluation :

2

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

Évaluation :

5

Thanks for all your help.!!!!!!!

Évaluation :

5

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

Évaluation :

5

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

Évaluation :

4

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Évaluation :

2

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Évaluation :

2

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Évaluation :

5

The people he’s very friendly the manager is the best the parking lot is the best

Évaluation :

2

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

Évaluation :

5

Thanks

Évaluation :

3

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Évaluation :

5

smooth operation.

Évaluation :

5

The service was awesome. They meet all of our needs

Évaluation :

5

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Évaluation :

5

The staff is friendly and helpful.

Évaluation :

5

Very nice people very good manager

Évaluation :

5

Great service, fast and very helpful I recommend this location.

Évaluation :

4

Bien

Évaluation :

5

Very kind employees that clearly care about their customers.

Évaluation :

5

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Évaluation :

4

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Évaluation :

1

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Évaluation :

4

Merci.

Évaluation :

4

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Évaluation :

5

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Évaluation :

4

Thank you,!

Évaluation :

4

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

Évaluation :

5

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Évaluation :

1

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Évaluation :

1

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

Évaluation :

5

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Évaluation :

5

I had no problems.

Évaluation :

5

Every one I talked to was extremely friendly and helpful thank you.