Évaluations des clients U-Haul Moving & Storage of Morton Grove

My service was excellent

Your policy should be to fill the gas tank instead of trying to get the gauge to where it was. It is s real pain when you’re alone going to the cab to check. I would highly recommend this change.

More counter staff, had to wait in line.

Kudos to your team. Everyone is friendly and professional.

Please check the cargo light functions

The 2 guys I have dealt with there are terrific! Please try to remove some of the uncertainty around a truck booking. I was told that even though I had booked a 26' truck, it was subject to change right up to the day of rental - and that I might have to drive up to a 50 mile distance to pick it up. This is not acceptable. My experience went well because I got the 26' truck I booked and was able to pick it up at 'my' store.

The employee in charge was super friendly and helpful

Quoted .99 cents per mile on the phone with 6 moving blankets. When arrive was charged $1.19 per mile and charged for using 2 furniture blankets. Picked up truck with many scratches when app indicated no damage. Likely I checked as would have probably been charged. Nickel and dimed.

Clean the vehicle

Did not provide appliance dolly.

Kevin Bacas provided excellent customer service.

This is a great place for truck rentals; always clean - very efficient, friendly staff.

I have rented 3 trucks in the last 3 weeks. The renting, and check out process, along with equipment itself, have been great. Thank your crew very much!

Nothing to add. Everything was top notch.

All the staff were very friendly and professional. Very quick and smooth operation, from rservations to return. I wish all comapies are run this well. But the staff is the key to this location.

Every aspect went quickly and no hassles. Pikup and delivery only took minutes. All around a very good experience.

Put a "Be right back" sign on the desk. I'd also like to be able to speak to a live person at the location where I'm renting from rather than the central station, thanks.

Kevin took care of me. Got me in and out quickly with everything I needed! Great customer service even when Uhaul’s systems were down.

Kevin was EXCELLENT!!! Top notch and took care of all the details. #1. Very easy and stress-free!

In general when went to go rent uhaul would be nice if reservation and liscence #was taken over phone to see if there were any outstanding balances lots of glitches in pos system.

The man that helped me was very polite and helpful. Great employee

Keep up the good work!!!

Thanks

We couldnt get my couch in because of the upper stoop and i had to get rid of it

smooth operation.

The service was awesome. They meet all of our needs

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

The staff is friendly and helpful.

Very nice people very good manager

Great service, fast and very helpful I recommend this location.

Good

Very kind employees that clearly care about their customers.

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Thank you.

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Thank you,!

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

I had no problems.

Every one I talked to was extremely friendly and helpful thank you.

Awesome