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John S.Customer Reviews for U-Haul Moving & Storage of Morton Grove
Testimonials From Recent Customers
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van had a large smell of cigarettes , otherwise all went good
lawrence P.You are the best 👌 👍🏾 company â¤ï¸
SHAMILT P.Felt a little under staffed but very nice staff
Kathy M.Where is your customer service You really need to call 1800 go uhaul what a joke over an hour wait time and then be transferred to another wait time Do you really care ?
Jerald R.The cab was spotless and provided a comfortable ride. The cargo area floor was dirty and stained. However, the vehicle was pretty new and I appreciated the conveniences. Jenny was accommodating and very pleasant. A great U-Haul rep.
Tamara B.Kind welcome, friendly service,
Kirk P.Picked up trailer and my brake lights wouldn't work - the gentleman helping out was so patient and worked on it to make sure the lights worked. Turned out to be a blown fuse. He replaced it with no problem.
gina S.Easy to reserve and friendly staff
KRISTIN T.This location was also good
Griffin R.Windshield was coated as if someone was smoking in cab. Took 15 minutes to clean off. Transmission was slipping, need better inspection of vehicles
charles E.Jenny was very good and easy to work with. Everything was as promised.
Matthew T.Nothing, everything was great. Thank You
Douglas S.Your customer service reps are awesome.
BARTLOMIEJ M.Easy. Convenient Honest
Jamie H.Organize everyone in place
PAVLO K.Gave us wrong fuel level information.
MICHAEL K.The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L. | Premières impressionsThe General Manager was the one who hooked up our rental. Initially there was an equipment issue, however the General Manager quickly located a new piece of equipment, electronically changed our order, and completed the entire transaction quickly. Praise for excellent service!
Paul D.Excellent service à la clientèle
Roger A.The app was a challenge. It took several tries to log onto your app and complete my transaction
Brian R.I love them
ANTONIO M.Martel in Evanston is great to work with and helps you through the process
gregory S.Truck w/ 141k miles, needs front-end work. Sell it to Budget. Everything else was ok. Staff helpful, changes handled well.
michael Z.This was my first rental. I couldn't believe how easy it was! They only thing I could suggest is a more detailed video on backing up a trailer. The one I did watch from uhaul was very basic.
Laura M.Be respectful to a customer and thankful coz found a set of missing other triuck keys and returned to them.
ALLAN P.Super friendly and helpful
Dan J.Pleasant, helpful staff. Nicely done all around.
LEWIS B.Clean truck. Plus easy pickup and drop off. And they have a grat selection.
Barbara G.Despite seeing the no smoking sign on the window of the truck I rented, the inside smelled badly of cigarette smoke. It made me nauseous and uncomfortable the entire ride. Opening windows or using air conditioning helped, but not completely. There need to be more signs and warnings about not smoking. You cannot get smoke out of fabric so maybe you need specific vehicles that are completely non smoking. It honestly made me question whether I would rent from you again because of how sick I felt.
Tracy L.The woman who set me up with the van was extremely efficient, helpful, and had a great disposition.
Bruce S.Everything went smoothly. Easy pick up, easy drop off. Impressed with the van - comfortable and well maintained!
Victor L.Service at the Morton Grove location was fine. Not great, not terrible. We will go there again because it's the closest location. Our issue is with UHaul charging insanely outrageous inflated prices to change a 3-day round-trip trailer rental to a one-way rental. Going from $180 round trip to over $1 000 for one-way?? That's price gouging, plain and simple. It's unacceptable and what's worse, no one at UHaul seemed to care in the slightest. It made our trip much more difficult to not be able to return the 12' trailer we rented in IL at the destination location of TN, because who in their right mind is going to pay that much money?? An up charge of $820? What a scam. Incredibly frustrating and disappointing that UHaul's customer service was so indifferent and poor. Do better, UHaul.
Anne B.Very good service.
Michael S.The drop off area is awkward at this location and can become congested easily. You should redesign that process or put up better signs for customers to follow
Paul M.Nothing! Your Staff and Management are very Professional and Honest! I appreciate your Service and will use your location again.
Charlly S.They are very professional take care me with everything what I needed i definitely recommend them
Francisco A.I always rent from this location, great customer service and friendly personnel.
Robert B.Service was very professional and friendly. Location was convenient. Van was clean. great service!
james R.See above comment
Michael T.I filled gas more than I used. I was told there isn't an option for reimbursement but I wish there was.
Fahimeh H.Very quick check in and check out process. Was in and out of the store in less then 3mins.
Kevin H.The staff was sitting in a truck on the phone when I arrived for pickup. No one was inside. I had to hook up the trailer myself because no one came to help until after I was done. The furniture covers I ordered were not in the trailer when I left. I had to come back for them. I was told I would get a refund, instead you charge me an extra fee for no reason.
Scott B.Great folks, most helpful and accommodating
jack H.Sometimes wrong to paying to my credit I try 5-6 all other but not working is there's
JIGAR P.Great customer service give 100stars
atheer i. | Premières impressionsThankyou all for making my day a great deal brighter.
JOSEPH S. | Premières impressionsThe staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C. | Premières impressionsI arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R. | Expérience généraleThe staff was amazing and wonderful customer service!
ENRIQUE C. | Expérience généraleAngoe best manager ever !!!
MICHAEL N. | Expérience généraleThe staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s. | Expérience généraleExcellent service à la clientèle. Ladies upfront were awesome.
ENRIQUE C. | Premières impressionsThe GM was a very professional and helpful
Luay S. | Expérience généraleThe staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C. | Premières impressionsThanks for all your help.!!!!!!!
Margaret F. | Premières impressionsI wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W. | Premières impressionsThe two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
STEVE A. | Premières impressionsI don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P. | Expérience généraleI did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T. | Expérience généraleThere is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T. | Premières impressionsThe people he’s very friendly the manager is the best the parking lot is the best
Tudor D. | Expérience généraleEverything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R. | Expérience généraleThanks
Rosemary R. | Expérience généraleWe couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B. | Premières impressionssmooth operation.
TOM H. | Premières impressionsThe service was awesome. They meet all of our needs
Scott O. | Premières impressionsThe staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S. | Expérience généraleThe staff is friendly and helpful.
Dawn W. | Premières impressionsVery nice people very good manager
Tudor d. | Expérience généraleGreat service, fast and very helpful I recommend this location.
BARBARA M. | Premières impressionsBien
ABDUL RAZAK K. | Premières impressionsVery kind employees that clearly care about their customers.
Jerry B. | Premières impressionsCharles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H. | Expérience généraleSo appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L. | Premières impressionsI never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C. | Expérience généraleMerci.
Hristo I. | Expérience généraleOur two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S. | Expérience généraleThe man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R. | Premières impressionsThank you,!
Tommy W. | Expérience généraleThe Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B. | Expérience généraleWe used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M. | Expérience généraleGeneral manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B. | Expérience généraleI stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W. | Expérience généraleI was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M. | Expérience généraleI had no problems.
ELWOOD T. | Expérience généraleEvery one I talked to was extremely friendly and helpful thank you.
Eric L. | Expérience généraleAwesome
Eron N. | Expérience générale