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Nim GCustomer Reviews for U-Haul Moving & Storage of Morton Grove
Testimonials From Recent Customers
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The process was simple and the customer service was great!
Theresa OGreat friendly customer service
Darren WI want to thank everyone working there as they took care of my needs and I absolutely will be back hopefully not for a while ha Thanks
JOHN FThe service was excellent. No complains at all. I will recommend this company to my family and friends. Thank you again.
joan sStaff was welcoming and helpful
Thomas SThank you so much for your care and fine customer service!!!
Galia MStephen and john were outstanding. I will always come back at this location. Thank you!!!!
Miko AEverything is good!! 👍
RAMON LI don't understand my receipt. I asked at the store for them to charger the rental onto my credit card, which was different than the one that was used at pickup. They only charged part of the rental to my card. My friend put down his card at pickup, and his bank statement shows a charge that I greater than the charge shown on the final receipt. I am confused.
Frank CFriendly and good service
Joshua SIt’s all good. Thank you U Haul!
James WAlways love going to this location. Friendly staff whenever you go. Cannot find a reason to complain
Sang KJohn who help us is great guy and provides awesome service. Fast and excellent. Thank you
Ninoslav MExcellent service from Cassie and Steve the GM.
OSCAR RGreat employees . Very helpful and courteous!
Daniel WThere is not enough staffing
Heather NExperienced and kindle staff. Just called, came and got my truck.Whole process took few minutes. Same with return. Great service!
ALEKSANDR EThey were very helpful and understanding!
Keisha VThe truck was old and had over 145 000 miles on it. Needs an update!. The reason I went to this location was that I originally tried to pick up a truck from the Leigh Ave location via the app. Incredibly frustrating experience. Took 90 minutes with the help desk to get the app to "work". I ultimately left without the truck. The app stinks. Way too many steps and difficult to follow even with the help desk walking through it. Scrap the whole thing and start over.
James BLocation, staff all great. The trailer was in such bad shape my tow truck was wobbling. The rails are bent like a wave. There's a huge dent in the middle. Tire wobbles. Horrible equipment
MUHAMED AGreat new van and great customer Service !!!!!!
carl mExcellent staff and customer service
Sandra KI noticed the trunk wasn't cleaned out from the previous customer. The manager was nice about cleaning it out.
Brian KTook care of me right away when I dropped my car hauler, and again right away when I dropped off the truck.
James NOur customer reps Unique and Cassie were pleasant and very professional.
ROGER PEverything went well. Employees are very courteous, accomodating and very helpful. Great experience. Will certainly use UHaul again. Will definitely refer UHaul to family and friends.
oscar mComputers not working
Kate SThe manager at this location Steve is on top of his game. He exhibited professionalism at every step. He was patient, polite and went the extra mile to help ease the already stressful situation of moving. Many thanks to him. Hire more like Steve Phillips !
Victor FAccommodating , staff
Daisylyn MManager was pretty rude. Needs to vastly improve his people's skills.
Jeffrey CAll great service equipment and personnel
Michael WAbsolutely nothing to improve. Service was top notch from the start to finish.
Robert EKeep it going
Simon BThere was coffee spilled in the back part of the uhaul and some old dirty water sitting on top of the ledge in the back of the uhaul as well. Other than that everything was great. Thanks
Christopher TEveryone was very nice and helpful and customer service was above and beyond their level of expectation
Aida SQuick and easy and affordable
Gary PStaff were very friendly and fast
Biju KUpon inspection of the truck prior to departure, I noticed the fuel level was lower than indicated on the contract. I walked back inside and shared my discovery with both uhaul employees present. One returned with me to the truck, agreed the fuel level was lower and said no problem, but he did not document his findings on the contract, instead stating, it would be fine, he'd adjust it when I returned the truck. Upon return inspection by the uhaul employee (all staff present were different from the prior day), I was charged $26 for not returning the truck with the same amount of fuel. I showed him my receipt for fuel I purchased less than 1 mile and 5 mins mins prior to our location and explained what his co worker had said the day before. Not sufficient for him to retract charge. I then showed him the PICTURE I took of the fuel gauge prior to departure from uhaul. At that point, he went to a coworker, had a discussion, and eventually removed the extra $26 charge. Lesson, (reinforcement for me) take video and pictures of everything, to include gauges, prior to departure.
Bruce HAnn at the receiving location was extremely rude, and blamed me for the issues with delivery. I'm not a uhaul employee neither am I familiar with the policies and procedures neither am I responsible for the technical issues surrounding my order. The staff didn't appear to be comfortable working with her. I would highly recommend removing her form directly interacting with customers and advise in giving her training in basic customer service skills and fostering a healthy work environment. For the time bring I'm recommending people at a minimum avoid this location
Edward KKyle was prompt and knew what he was doing. Overall, we had a wonderful service from U-haul during our move from California to Evanston, IL
Thomas FEasy
Elizabeth LSteven P was very nice and helpful. Excellent service à la clientèle
Kissel SJohn and Steve great to work with!! 10 Stars...
jim n❤️
GIOTIS SHi, recommending at least the steering wheel and both seats for polished - geez how annoying to get a sticky wheel. Yet the coffee holders and radio are frequently used and should be spotless as well. Hope next time is better. Thank you. Really like the suspension on the cargo vans - nice ride.
Richard FI would like to commend Gabriela from the blue island location she went beyond.
Aminah AEvanston location was not a good experience and the trailer was in poor condition. We canceled the rental and went to Morton Grove instead - great experience and really good trailer
andrew sFriendly people , helpful rep at desk.
Ben rNot much they answered all my question and explained everything that they were going to do MR PHILLIPS was very thorough and when the job was complete he showed me what they did
Kevin KI missed the wiring when I got the original hitch install. These guys got me in right away and did a great job. They were amazing. 5 stars all the way!
Steve PAlways a smooth experience, at the Morton Grove Uhaul location! Merci.
Scott MOn a very cold day the staff did a nice job getting the truck ready as possible.
GREG KI am satisfied
WILLARD SGreat People and all A+++ Professionals... Clean location, first class U-Haul Experts were great. Truck worked great and Customer Service was A+++.
Ed CThe lady that was working while I picked up my vehicle had the absolute worst attitude. It almost seemed as if I was inconveniencing her. I'm not sure what her issue was but I definitely won't be renting from this location anymore. Very sad that customers need to experience this type of service.
George EMy experience with this location and personal working were all good friendly helpful quick and knowledgeable I needed to rent a truck on short notice without stress and they provided for me on Saturday afternoon thank you .
pauline mVerify fuel level. Sheet showed 3/4 full, actual level was 1/2. This was disputed with no issues.
Rudy FKano, Kyle and Steven were all VERY helpful. I left my credit card on the counter and KANO ran it out to me and stopped me as I was leaving. Thanks Kano!!!! Steven and Kyle are very upbeat and friendly.
Joshua OEverything was perfect. Customer service was excellent.
Elfriede WAll of the staff I encountered were very helpful and made me look forward to using this location again.
Chris CSteve was at the register and was GREAT
Joshua OTruck was rented to me with the check engine light on. However, no issues during the rental.
Edilberto RThis is my favorite location now . Because so far all the employees that I have did business with them are well trained, helpful, honest & RESPECTFUL. absolutely not like the Des Plaines location ( Oakton & Mt Prospect rd)
ASHUR MMan outside parked my truck in the correct place since I was unfamiliar with this location. Inside was quick and efficient.
Amer KGreat staff! Clean vehicles
Tracey D | Expérience généraleThe only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.
michelene a | Expérience généralePoor layout of storage facility
Ryan W | Expérience généraleS.O.
Johnathan A | Online Move InThe customer service was great especially that late in the evening.
SALVADOR Z | Premières impressionsJenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.
Krystalle W | Premières impressionsEasy check in and enough room to easily move in!
lindsay c | Premières impressionsSuper helpful and friendly staff. A bit further away than the Evanston location but worth the drive.
Mark S | Premières impressionsOne of the associates was very rude
MICHELLE R | Premières impressionsAn excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!
Scott A | Expérience généraleVery satisfied with everything
jean b | Premières impressionsI loved everything about this place! The staff is friendly, knowledgeable and polite.
COLLEEN R | Expérience généraleLots of light, door was always open, staff helped me a lot.
jacalyn a | Expérience généraleGreat Storage easy access! Angie was real helpful!
Roal M | Premières impressionsAngie and her crew did a great job on everything i needed.
Terrill K | Premières impressionsEveryone that I had interaction with was very polite and professional,it was a good experience.
STEVE A | Expérience généraleAngie was fantastic! Thank you!
Andrea A | Online Move InToo much money a month
reynaldo r | Expérience généraleThe staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L | Premières impressionsGreat customer service give 100stars
atheer i | Premières impressionsThankyou all for making my day a great deal brighter.
JOSEPH S | Premières impressionsThe staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C | Premières impressionsI arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R | Expérience généraleThe staff was amazing and wonderful customer service!
ENRIQUE C | Expérience généraleAngoe best manager ever !!!
MICHAEL N | Expérience généraleThe staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s | Expérience généraleExcellent service à la clientèle. Ladies upfront were awesome.
ENRIQUE C | Premières impressionsThe GM was a very professional and helpful
Luay S | Expérience généraleThe staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C | Premières impressionsThanks for all your help.!!!!!!!
Margaret F | Premières impressionsI wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W | Premières impressionsThe two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
STEVE A | Premières impressionsI don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P | Expérience généraleI did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T | Expérience généraleThere is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T | Premières impressionsThe people he’s very friendly the manager is the best the parking lot is the best
Tudor D | Expérience généraleEverything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R | Expérience généraleThanks
Rosemary R | Expérience généraleWe couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B | Premières impressionssmooth operation.
TOM H | Premières impressionsThe service was awesome. They meet all of our needs
Scott O | Premières impressionsThe staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S | Expérience généraleThe staff is friendly and helpful.
ashlee W | Premières impressionsVery nice people very good manager
Tudor d | Expérience généraleGreat service, fast and very helpful I recommend this location.
BARBARA M | Premières impressionsBien
ABDUL R | Premières impressionsVery kind employees that clearly care about their customers.
Jerry B | Premières impressionsCharles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H | Expérience généraleSo appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L | Premières impressionsI never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C | Expérience généraleMerci.
Hristo I | Expérience généraleOur two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S | Expérience généraleThe man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R | Premières impressionsThank you,!
Tommy W | Expérience généraleThe Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B | Expérience généraleWe used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M | Expérience généraleGeneral manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B | Expérience généraleI stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W | Expérience généraleI was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M | Expérience généraleI had no problems.
ELWOOD T | Expérience généraleEvery one I talked to was extremely friendly and helpful thank you.
Eric L | Expérience généraleAwesome
Eron N | Expérience générale