Customer Reviews for U-Haul Moving & Storage of Morton Grove

627 évaluations

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Thor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
5

How does the various service providers that I deal with on a daily basis and not just U-Haul this particular location for U-Haul in Morton Grove is phenomenal experience. I normally only see two different people there morning or night and no matter what time you go in or come back these guys are on top of their game. They're always Pleasant, organized, efficient and super fast. In all the years I've been going there I have never had an issue whatsoever with the many rentals I'm done. On top of it the tales room and a lot for that matter are super clean always. And so are the vehicles. I have never had a vehicle not be completely vacuumed and clean. It's a pleasure to do business with these two gentlemen at this location.

Sandra K. 
Évaluation :
5

Company Rep was polite and professional. I used trailer a couple hours and had no problems at all. Keep up the Good work.

Richard H. 
Évaluation :
5

The location was great. The person at the counter was courteous and helpful. My only problem was with your website. When I wanted to rent a 10' truck in Morton Grove, IL the website told me the closest location was in Rolling Meadows, IL. I called a different Morton Grove, IL rental location and they made my reservation and sent me to the location at 9009 Waukegan Road. When I went to register ahead online, I was told there were no trucks. A wonderful person, Wanda Fauber, at your 800-GO-U-HAUL phone number was able to fix everything and set my mind at ease. Merci.

Howard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
2

The worker in the Morton Grove U-Haul location needs some customer service training. He was not too friendly. Additionally, I asked him to take the utility dolly off my contract since I did not need it. He did remove it from the truck, but when I returned the truck to the Coral Springs, FL location, it was not removed from the contract. Aggravating!

TODD B. 
Évaluation :
5

We had some scratches on the goods and some dents. But I did not have any before pictures.

Viveca S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nuphar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
4

The facility is great with fast service but your customer service number to speak to someone needs work. I tried calling three different times and holding for a very long period and never being connected to someone.

Mattheos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norbert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aja H. 
Évaluation :
5

Kevin was great! Also I went to pick up my 6x12 trailer @ portage park where Trevon was working and he was on his game and said my car cld not pull that and found me a 5x8 in morton grove-on a holiday weekend! Can't say how much I was impressed by the professionalism. Goes to show also the good training he received.the whole team @ portage is just great. Merci.

Donna P. 
Évaluation :
5

My Guy Kevin was awsome he really went out of his way to help us he was very polite and had a awsome personality I would easly recommend all my friends and family to come see Kevin so thanks Guys your the best Patrick Reilly

Patrick R. 
Évaluation :
5

Easy checkin on phone. Very easy return. Great experience.

Ravindra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

The 6x12 trailer had a nail in the left rear tire and the tire went flat in my driveway. Fortunately we noticed and roadside assistance came out in 45 minutes and replaced the tire before we started the 8 hour drive. This saved us from a potentially dangerous situation on the freeway with a blown tire.

James A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kurt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB K. 
Évaluation :
5

Very good

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tewodros M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdelmoujoud E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL B. 
Évaluation :
4

Well the truck dashboard was not clean. Pretty dusty but the back was in good housekeeping order

Constantin U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdelmoujoud E. 
Évaluation :
5

Very professional.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Makes me nervous to pickup dirty equipment with damage. I did not have time to investigate to ensure that I would not be charged, so I had to risk being accused of the mess. Thankfully, nothing was charged to me. I just didn't have time to deal with it.

John K. 
Évaluation :
5

Hard working guy was working the location alone. He clearly needed help, but was catering to every customer's needs. This guy will go far in life with his work ethic.

Daniel C. 
Évaluation :
3

Terrible Costumer Service. The guy who was sitting at the desk that rung me up had attitude issues. Telling other costumers to "shut the fuck up and get the fuck out of my store" when the costumer asked for tape if he use.

Bayarsaikhan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg S. 
Évaluation :
1

I reserved a cargo van and when I pick it up I went inside ti asked fir another one and was told not available another one In these times customer wants to be able to feel safe to get in not worry to get sick Van was not cleaned at all Lots bird dropping outside n very dirty Inside I had to take a broom and sweep out back cargo and front I took a cloth and cleaner and cleaned steering wheel and dashboard And door panels and seats very dusty Ban was not cleaned in months very dirty and dusty I did complained but no one took This is a reaction and when I returned the equipment I did tell the employee there to make a note that I was very dis-satisfied

Sam K. 
Évaluation :
5

Friendly staff day and night, always receptive and quick to unhook trailers I rent getting me on my way.

Eugene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morton H. 
Évaluation :
5

Everything went great

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
2

One of the guys who was working was very rude to the woman in front of me. She was asking for discounts and this guy was helping another customer and decided to pipe in and tell her something like, "There aren't any discounts, lady. Just rent the truck and bring it back." It was not very professional. The woman decided to leave after he made another comment later.

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sungwoo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stelios N. 
Évaluation :
5

Workers are great. Helpful. Happy with remtals

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Challenor J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
5

Super professional

Suzanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Couri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley S. 
Évaluation :
4

Your return process is too cumbersome!

Ikechukwu O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Battseren S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
5

Very helpful, friendly front desk personnel.

Pedro R. 
Évaluation :
1

Absolutely terrible customer service. We were able to pick up the u-box and drop it off for storage without issues. The problems started when it came time to pick up the u-box again. I called customer service 3x before I could get ahold of anyone and they said the box should be ready to be picked up whenever. When we got to the store their system was down and our box wasn't ready. When we returned our u-box to the store upon completion their system was still down but they said we were good and our transaction was complete. A few days later I receive an email stating that I was being charged another month of storage rent. I have tried calling multiple times and waiting on hold for hours but haven't been able to get ahold of anyone to fix the issue.

Kevin M. 
Évaluation :
5

I had a reservation in Chicago on the 24th. It was cancelled on me that day. There were no other 20' trucks available. This delayed my move by a day!

Barbara R. 
Évaluation :
5

Outstanding service. Service person was friendly and highly efficient. Equipment was ready for pick-up. He hooked up trailer and made sure lights worked. Done quickly. Return was quick also. We are so impressed with service there!

Paul S. 
Évaluation :
5

They were great when I had to change rental locations due to no one opening the niles location that I was originally supposed to pick up my trailer at!

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso V. 
Évaluation :
5

Having the gas tank filled up more than just 1/8th full would be nice.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn B. 
Évaluation :
3

My disappointment was that I scheduled a one-way trip to my destination - a 15 ft. truck. The day before I got a call telling me that a one-way was not possible and you no longer had a 15 ft. truck. The service rep was courteous and professional, but in the end was not able to offer me a solution that was satisfactory. I had to settle for a 10 ft. truck for a two way trip. The service rep reduced the per mile charge from 1,40 $/mile to 0,99 per mile. But in the end, it still cost me about 60 $more than I was quoted with the original confirmed order. Because of the amount of planning involved and less than a day to look for other alternatives, I felt I had no other choice but to accept the new terms. I understand that the logistics and inventory of trucks is tricky. But, I think U-Haul should have honored the quoted price of the original order since the change was caused on your end; not on my end. Also, the rep said he would send me a 25 $voucher (to my email) to be used on a next rental. I have not received the voucher.

Jeffrey L. 
Évaluation :
5

great experience checkin/check out. super friendly and helpful!

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna G. 
Évaluation :
5

Not much

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Namrood S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarabeth S. 
Évaluation :
1

This comment is to manger who was available at the store that I visit on Saturday 4/24 morning at 8 am Was very rude to me and has no experience being a manger at all feel very sorry for people who work around him . When I made a reservation for 15 ft truck as soon I walked in I asked for that specific truck he give me no opinion he said either you take whatever we have or go find something you want from other locations. I would never go back to that store again

Rami A. 
Évaluation :
1

I was charged more miles than I actually drove for my rental. I will not rent from here again.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daria N. 
Évaluation :
5

The Customer Service person was excellent! Very professional, personable, courteous & efficient. 5+ Stars! Please give him a bonus / recognition! Merci.

Cathy C. 
Évaluation :
5

I have rented from this location multiple times. In each of those times, I've always felt that the guys that work here are friendly and helpful. This rental was no exception which is appreciated!

Noel M. 
Évaluation :
5

Always good service

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Basically I had a very good experience. Except when he brought the pick-up truck to me, I asked him about the hitch and that I needed a 1 7/8 " he said he could sell me one. I was under the impression that I would have my choice, since I had called before renting and I was told that it included any size I needed. I had to get the job done that day. So I went to Harbor Freight down the block and bought a 1 7/8" hitch for 24 $. Very upset. I will see if someone higher up will give me a credit towards my bill. It was very aggravating.

Donald R. 
Évaluation :
1

Bad customer service , charles was very Rude and unprofessional.

Mohammad A. 
Évaluation :
5

Great service. We were in and out within 10 minutes.

Tomasa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

I'm a repeat customer, I always choose this store because the manager has a well run store and your in and out quickly.

Craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEDARDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmon G.  |  Expérience générale 
Évaluation :
2

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T.  |  Expérience générale 
Évaluation :
2

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T.  |  Premières impressions 
Évaluation :
5

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Premières impressions 
Évaluation :
2

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
5

Thanks

Rosemary R.  |  Expérience générale 
Évaluation :
3

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B.  |  Premières impressions 
Évaluation :
5

smooth operation.

TOM H.  |  Premières impressions 
Évaluation :
5

The service was awesome. They meet all of our needs

Scott O.  |  Premières impressions 
Évaluation :
5

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S.  |  Expérience générale 
Évaluation :
5

The staff is friendly and helpful.

Dawn W.  |  Premières impressions 
Évaluation :
5

Very nice people very good manager

Tudor d.  |  Expérience générale 
Évaluation :
5

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  Premières impressions 
Évaluation :
4

Bien

ABDUL RAZAK K.  |  Premières impressions 
Évaluation :
5

Very kind employees that clearly care about their customers.

Jerry B.  |  Premières impressions 
Évaluation :
5

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H.  |  Expérience générale 
Évaluation :
4

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L.  |  Premières impressions 
Évaluation :
1

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C.  |  Expérience générale 
Évaluation :
4

Merci.

Hristo I.  |  Expérience générale 
Évaluation :
4

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S.  |  Expérience générale 
Évaluation :
5

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R.  |  Premières impressions 
Évaluation :
4

Thank you,!

Tommy W.  |  Expérience générale 
Évaluation :
4

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B.  |  Expérience générale 
Évaluation :
5

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Scott M.  |  Expérience générale 
Évaluation :
1

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Corey B.  |  Expérience générale 
Évaluation :
1

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

DARIN W.  |  Expérience générale 
Non reviews have been submitted for this location.

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