Customer Reviews for U-Haul Moving & Storage of Morton Grove

574 évaluations

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything went great

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
2

One of the guys who was working was very rude to the woman in front of me. She was asking for discounts and this guy was helping another customer and decided to pipe in and tell her something like, "There aren't any discounts, lady. Just rent the truck and bring it back." It was not very professional. The woman decided to leave after he made another comment later.

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sungwoo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stelios N. 
Évaluation :
5

Workers are great. Helpful. Happy with remtals

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Challenor J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
5

Super professional

Suzanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Couri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley S. 
Évaluation :
4

Your return process is too cumbersome!

Ikechukwu O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Battseren S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
5

Very helpful, friendly front desk personnel.

Pedro R. 
Évaluation :
1

Absolutely terrible customer service. We were able to pick up the u-box and drop it off for storage without issues. The problems started when it came time to pick up the u-box again. I called customer service 3x before I could get ahold of anyone and they said the box should be ready to be picked up whenever. When we got to the store their system was down and our box wasn't ready. When we returned our u-box to the store upon completion their system was still down but they said we were good and our transaction was complete. A few days later I receive an email stating that I was being charged another month of storage rent. I have tried calling multiple times and waiting on hold for hours but haven't been able to get ahold of anyone to fix the issue.

Kevin M. 
Évaluation :
5

I had a reservation in Chicago on the 24th. It was cancelled on me that day. There were no other 20' trucks available. This delayed my move by a day!

Barbara R. 
Évaluation :
5

Outstanding service. Service person was friendly and highly efficient. Equipment was ready for pick-up. He hooked up trailer and made sure lights worked. Done quickly. Return was quick also. We are so impressed with service there!

Paul S. 
Évaluation :
5

They were great when I had to change rental locations due to no one opening the niles location that I was originally supposed to pick up my trailer at!

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso V. 
Évaluation :
5

Having the gas tank filled up more than just 1/8th full would be nice.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn B. 
Évaluation :
3

My disappointment was that I scheduled a one-way trip to my destination - a 15 ft. truck. The day before I got a call telling me that a one-way was not possible and you no longer had a 15 ft. truck. The service rep was courteous and professional, but in the end was not able to offer me a solution that was satisfactory. I had to settle for a 10 ft. truck for a two way trip. The service rep reduced the per mile charge from 1,40 $/mile to 0,99 per mile. But in the end, it still cost me about 60 $more than I was quoted with the original confirmed order. Because of the amount of planning involved and less than a day to look for other alternatives, I felt I had no other choice but to accept the new terms. I understand that the logistics and inventory of trucks is tricky. But, I think U-Haul should have honored the quoted price of the original order since the change was caused on your end; not on my end. Also, the rep said he would send me a 25 $voucher (to my email) to be used on a next rental. I have not received the voucher.

Jeffrey L. 
Évaluation :
5

great experience checkin/check out. super friendly and helpful!

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna G. 
Évaluation :
5

Not much

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Namrood S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarabeth S. 
Évaluation :
1

This comment is to manger who was available at the store that I visit on Saturday 4/24 morning at 8 am Was very rude to me and has no experience being a manger at all feel very sorry for people who work around him . When I made a reservation for 15 ft truck as soon I walked in I asked for that specific truck he give me no opinion he said either you take whatever we have or go find something you want from other locations. I would never go back to that store again

Rami A. 
Évaluation :
1

I was charged more miles than I actually drove for my rental. I will not rent from here again.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daria N. 
Évaluation :
5

The Customer Service person was excellent! Very professional, personable, courteous & efficient. 5+ Stars! Please give him a bonus / recognition! Merci.

Cathy C. 
Évaluation :
5

I have rented from this location multiple times. In each of those times, I've always felt that the guys that work here are friendly and helpful. This rental was no exception which is appreciated!

Noel M. 
Évaluation :
5

Always good service

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Basically I had a very good experience. Except when he brought the pick-up truck to me, I asked him about the hitch and that I needed a 1 7/8 " he said he could sell me one. I was under the impression that I would have my choice, since I had called before renting and I was told that it included any size I needed. I had to get the job done that day. So I went to Harbor Freight down the block and bought a 1 7/8" hitch for 24 $. Very upset. I will see if someone higher up will give me a credit towards my bill. It was very aggravating.

Donald R. 
Évaluation :
1

Bad customer service , charles was very Rude and unprofessional.

Mohammad A. 
Évaluation :
5

Great service. We were in and out within 10 minutes.

Tomasa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

I'm a repeat customer, I always choose this store because the manager has a well run store and your in and out quickly.

Craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

I only drove 18 miles and was charged for driving 48. So I was charged too much money.

Robert R. 
Évaluation :
5

My Advisor absolutely saved my day and my weekend. He was able to completely restore my faith in humanity, customer service, and Uhaul. Whatever your paying him, it's not enough!!

Yancee H. 
Évaluation :
5

Everything went well overall however when we returned the van we were asked if we had put gas in the tank & were surprised as we had not been told to fill up the tank upon return. Otherwise all was good.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

service rep was great

Amar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

The contactless check in was very confusing, and frustrating. First, the van I was assigned was not accessible - it was grid locked. Second, it was not clear that the people I would list as alternative contacts would be called immediately to verify -- there was no mention of that when entering the information. "Nancy" the chat person kept calling multiple times in a row, and the people I listed were at work and in meetings. It was harassment with the amount of times they called. The alternative contacts should be able to verify via text. Phone calls are so old school, hello 1999. Please get with the times, Uhaul. I had to go inside, which I didn't want to do because of COVID, I would never recommend the contactless pick up to my friends or family, it was a joke.

Donna K. 
Évaluation :
5

The young man behind the register was EXTREMELY KIND AND HELPFUL, definitely coming back.

Nahreen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall L. 
Évaluation :
4

Pick-up was quick and easy and the truck was very clean. I reserved a utility dolly and furniture dollies, but they were not available when I arrived to pick up the U-haul.

COLBY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Delivery person was not communicative and rude. She safely dropped the U-Boxes with my goods after all, but she didn't speak to me at all, pretending to be on the phone. She didn't explain anything neither told me anything in regards to the pick-up.

Davide B. 
Évaluation :
5

Nice facility. Quick and easy drop-off of equipment.

Kevin D. 
Évaluation :
5

UHaul is definitely on my list of most improved companies. The online reservation system and check in and return system is so easy to use and made my move smooth and pleasant. The interaction with employees was pleasant and friendly as well.

John T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AKHTER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Great team and great service in the office !!!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

guys at this location always very helpful, and equipment well maintained

Krzysztof S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal M. 
Évaluation :
5

95 % of my experience was good. The manager of the store was not consumer friendly. Mask issues were at the core. Towards the end of my check out he told me to GET OUT OF HIS STORE.

Michael R. 
Évaluation :
5

Merci!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Ricky was very nice and took great care of me

Donnell M. 
Évaluation :
5

Nothing everything was great

Harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy C. 
Évaluation :
5

Great Customer Service and very friendly!

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dionald A. 
Évaluation :
5

Rien

Srecko V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN A. 
Évaluation :
5

Excellent employees and knowledgeable as always.

George J. 
Évaluation :
5

Good staff

Remigio G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Huiwen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha B. 
Évaluation :
1

The assistant manager (wears glasses) at this location was very rude. We tried calling them multiple times before going to the location because we had some questions and wanted to get the answer so that we could plan accordingly but when we went there and told him that we tried calling and nobody answered he very rudely replied “what do you want?” He looked very annoyed and unappreciative. I just needed the truck so I took but I don't plan to going there again.

Ahmed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahlner D. 
Évaluation :
1

Very bad experience I stop just to pick up appliance dolly aunt when inside there was nobody there finally Clark came in there was three people behind me already he told me to move my car front front of the store so I just went out outside for a minute tell my friend to pull forward came back lost my spot in line at the weight end of the day I receive dirty dusty dolly

Piotr N. 
Évaluation :
5

informative and very helpful

Rick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davide B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D. 
Évaluation :
5

courteous staff at both pickup and dropoff

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

I have used this location for other rental equipment trailers trucks and at one point even the storage facility never had a problem guys are first rate Thanks

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEDARDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmon G.  |  Expérience générale 
Évaluation :
2

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T.  |  Expérience générale 
Évaluation :
2

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T.  |  Premières impressions 
Évaluation :
5

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Premières impressions 
Évaluation :
2

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
5

Thanks

Rosemary R.  |  Expérience générale 
Évaluation :
3

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B.  |  Premières impressions 
Évaluation :
5

smooth operation.

TOM H.  |  Premières impressions 
Évaluation :
5

The service was awesome. They meet all of our needs

Scott O.  |  Premières impressions 
Évaluation :
5

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S.  |  Expérience générale 
Évaluation :
5

The staff is friendly and helpful.

Dawn W.  |  Premières impressions 
Évaluation :
5

Very nice people very good manager

Tudor d.  |  Expérience générale 
Évaluation :
5

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  Premières impressions 
Évaluation :
4

Bien

ABDUL RAZAK K.  |  Premières impressions 
Évaluation :
5

Very kind employees that clearly care about their customers.

Jerry B.  |  Premières impressions 
Évaluation :
5

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H.  |  Expérience générale 
Évaluation :
4

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L.  |  Premières impressions 
Évaluation :
1

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C.  |  Expérience générale 
Évaluation :
4

Merci.

Hristo I.  |  Expérience générale 
Évaluation :
4

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S.  |  Expérience générale 
Évaluation :
5

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R.  |  Premières impressions 
Évaluation :
4

Thank you,!

Tommy W.  |  Expérience générale 
Évaluation :
4

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B.  |  Expérience générale 
Évaluation :
5

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Scott M.  |  Expérience générale 
Évaluation :
1

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Corey B.  |  Expérience générale 
Évaluation :
1

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

DARIN W.  |  Expérience générale 
Évaluation :
5

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Michelle M.  |  Expérience générale 
Évaluation :
5

I had no problems.

ELWOOD T.  |  Expérience générale 
Évaluation :
5

Every one I talked to was extremely friendly and helpful thank you.

Eric L.  |  Expérience générale 
Évaluation :
5

Awesome

Eron N.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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