Customer Reviews for U-Haul Moving & Storage of Mountainbrook

1737 évaluations

3195 Hwy 280   Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

(205) 262-9115

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 262-9115

3195 Hwy 280
Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

forrest I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christiaan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christiaan M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
2

Overcharged and will be in dispute

JOY P. 
Évaluation :
4

The lady working the store was extremely rude. We did a mobile pickup to avoid any face to face contact, put our pickup file at 5 and got there about 5:45 and it wasn't ready. She had an attitude about it like it was our fault the van was supposed to be ready 45 minutes prior and wasn't.

Shaun M. 
Évaluation :
4

Looking for my receipt

Alexander M. 
Évaluation :
3

Send correct receipt. I was sent a final receipt and charged more than I was told without reason.

Cedric P. 
Évaluation :
5

Friendly professional staff

Robert C. 
Évaluation :
5

keep doing what you are doing Equipment ready as promised, clean facility courteous service

Robert G. 
Évaluation :
5

I believe Holly was my General Manager. She was wonderful very customer oriented and pleasant.

JULIUS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sondra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lezabriel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Van floors were dirty, trash in the cargo area along with 2 gallon jugs of distilled water. Several dents and scratches on the outside of the van which reflects a total lack of being responsible and respect for other people's property. A shame it has been abused.

JILL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANAJULIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon D.  |  Premières impressions 
Évaluation :
5

Very easy process. The general manager was very helpful.

Bonnie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
4

Please let customer know if some of the accessories are not available ahead. Also please let customer knows surcharge policy if equipment is checked out early and return a few minutes late. Merci.

Jahangir A. 
Évaluation :
5

Very helpful to store my daughter's college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!

Jeff A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayley G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quenton J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
5

was great to be able to drop of vehicle and easy

Loren V. 
Évaluation :
5

Excellent customer service

Daryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juwan H. 
Évaluation :
5

:)

Mike P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura K.  |  Premières impressions 
Évaluation :
3

Employees should wear masks since there's a pandemic

Raven D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lacorian H. 
Évaluation :
5

She was excellent

MIKE P. 
Évaluation :
3

I was charged more than quoted n charged for using the furniture pads, that I did not use

Roslynne S. 
Évaluation :
5

The person who checked me in was very informative and friendly.

SHARITA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeidra M. 
Évaluation :
2

The staff was very unengaged.

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty R. 
Évaluation :
4

Minor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another 190,00 $. Holly was super friendly and helpful.

Reed S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYN D.  |  Expérience générale 
Évaluation :
5

I could not get the online registration to work after several attempts. Manager was terrific and got me in and out very quickly which I appreciated. Location was very convenient and early rental time is great.

Ronald G. 
Évaluation :
5

We discovered that the mirrors were not properly working and the attendant could not fix them. We hope that you can prepare them as they could not be repositioned. The mechanism for doing so was broken. The cargo van was clean on the inside.

Judith B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Temeke C. 
Évaluation :
5

The same strategy.it works.

Fletcher M. 
Évaluation :
5

Everything was great. The lady that helped me was nice, professional and helpful.

CHRISTINE L. 
Évaluation :
5

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that's any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Donah B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leesa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Smooth and easy

Kevin C. 
Évaluation :
5

Nothing. Friendly, fast and efficient service. Merci!

Tamra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael l.  |  Expérience générale 
Évaluation :
4

Furniture covers were missing from my order. I did have to reschedule the appointment because time requested was not available. The driver side visor pin fell out as I was driving.

RHONDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendall D. 
Évaluation :
4

My reservation was changed from 1 PM to 3 PM without any notice. Even though I was able to check the vehicle out right at 2 PM, that really deteriorate my experience. Also, fuel level was not full when I picked up the van, but paperwork said Full.

Trong T. 
Évaluation :
1

U-haul changed my pickup location to a ace 20 miles away. This location didn't have all the equipment I needed and I was delayed picking up the truck and starting my move.

Garland B. 
Évaluation :
5

perfect for college students over the summer months!

Sarah N.  |  Expérience générale 
Évaluation :
5

I did everything on line, it was quick and easy. We picked up the van on Saturday morning, full of gas and ready to go. I was in and out in less then 5 minutes. On return again it was quick and easy in less than 2 minutes. Thanks for the great service!

Robert I. 
Évaluation :
2

The unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.

Grace H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrylecia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
1

Walked in to get my keys, nobody was in the office. Waited for about 5-7 mins and finally comes in and doesn't even apologize for making me wait, just says, “do you have a reservation?” Transaction went smoothly. However, wasn't told where I needed to park the truck when I brought it back, had to ask. And had no idea until I got home that I needed to take pictures of it when I dropped it off. Just really dismissive. I don't know if he was having a bad day or if he was just alone there all day. If that's the case I understand, but at least could've used some form of niceties.

Nadia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya M.  |  Expérience générale 
Évaluation :
5

Great overall experience

Cooley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
2

When I got my receipt back it charged me 110 miles and I only went maybe 40 miles. I will not use U-Haul again if it does not get corrected.

Jessica M. 
Évaluation :
4

There was an error on our bill and we were charged an extra rental period. The manager promptly corrected it and followed up with a call to apologize for the error. Greatly appreciated.

Mohamed E. 
Évaluation :
1

Trying to charge me 1 300 $for damage I did not do.

Max M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey P. 
Évaluation :
4

I reserved my Uhaul well in advance of needing it. I reserved it at a different location. My reservation was changed to pickup at this location. If I had wanted to pick up at this location, I would have reserved my rental at this location. I don't like the fact that my pickup location was changed.

Deborah G. 
Évaluation :
5

The location of the dolly is in the way. I didn't use it but had to cut it to move it out of the way. Maybe the dolly can be sitting straight up because I'm basically getting charged for something I didn't use.

arnethia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA F B. 
Évaluation :
4

Sanitize or wipe down the inside of the truck - there was a bit of debris from the previous move inside the cab

Amy N. 
Évaluation :
2

The furniture dolly I ordered was not available. I was charged and never got my money back. I tried to electronically check in but the website was down. It took a long time to chrck in and return the truck.

Lisa M. 
Évaluation :
3

Truck ran very rough. The back of the truck and the hand truck had dog poop all over I had to clean it before I could pack it. There in the rental agreement is this mystery 20 $charge for returning the truck after hours.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
3

This was the not the location's fault: I was told on the phone I would have the truck from 8am-7pm but when I got there the location was only open from 9am-5pm. I was 1 hour late to each of my pick up points throughout the day.

Aaron W. 
Évaluation :
5

Nothing to improve but I did want to mention that the young man that checked me out was outstanding . Took extra time to make sure that I had everything that I needed and that the truck was turned around and ready to go. Hope someone acknowledges his great customer service.

Neil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

On the app I was told to go inside to get my key. The store was closed. I called customer service several times, but gave up after sitting on hold for 10+ minutes. I finally reached back out via the chat that began after my identity was verified and was then told that the keys were under the seat. Not inside, not in the box outside the building. Not sure what would've kept someone from stealing the struck that I was responsible for at that point. This location is right off the highway and right next to a highly trafficked gas station. Seemed kind of irresponsible to me. I Help people clean out and organize their storage units. I rent trucks regularly.

Amanda S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

No improvement needed

Lisa U. 
Évaluation :
2

We have had MANY issues with this location and if at all possible will not be using it anymore (we rent vans almost every weekend). Our location has been moved multiple times, the store isn't opened when it was supposed to be and our pick up time changed without being notified. It's been a mess.

Debbie T. 
Évaluation :
5

Everything was fast and efficient.

lavanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONEY R. 
Évaluation :
5

Great service and no complaints. The woman now managing this location was customer friendly and explained all details along with a quick check out.

Phillip T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard S.  |  Expérience générale 
Évaluation :
1

One person who really didn't care. Too lazy to find our order and really just didn't give a care.

Kimm E. 
Évaluation :
3

I was overcharged for mileage. My ending mileage was 106871, starting mileage was 106847 which is 24 miles not 39 for which I was charged. I is like like my refund or I'll be disputing this with my bank. I was not able to get a physical receipt or contest the charges in person because the Holly advised to just leave the key as she was working with another person in front of me and I had been waiting for a long time.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haiwen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BnR company R.  |  Premières impressions 
Évaluation :
5

Cynthia was very nice, helpful & professional

laira F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Sorry I didn't remember her name. The lady checked me in was excellent! I'm not used to getting good customer care. From the time I walk in she was wonderful. I'm not a morning person,but she made my day!

DANNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qing G. 
Évaluation :
3

The whole experience was bad until I got to this location. I was supposed to have a truck on Saturday morning and wash not able to pickup a truck until Sunday morning. Was sent to 3 different locations on Saturday.

John Y. 
Évaluation :
5

The van

Cierra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

office was closed so I just dropped the key in the box

Warren W. 
Évaluation :
5

The staff are friendly and professional

Fawzia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENE S. 
Évaluation :
5

Smooth and easy process

damion S. 
Évaluation :
5

Nothing to improve! Both women were very helpful and knowledgeable!

kathryn R. 
Évaluation :
4

It would be ideal if your employees can wear mouth or face masks.

Cheng-Chien C. 
Évaluation :
3

I chose this location because the last time the guy that helped me was kind and friendly. He messed up paperwork that took longer but he was so pleasant it didn't matter. I hate to be negative but I could have used a machine to process my rental and it would have been friendlier. How hard is it to be just pleasantly kind, she processed the paperwork and walked off leaving me standing there, I ask what I think may be the manager “is she coming back?” All she said was “ she's getting the truck” She drove up with the truck jumped out and I said thank you but not a word from her but ok! Customer service please come back!!!!

CYNTHIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
2

The website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.

Grace H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Matthew G. provided great service and answered all of our questions without hesitation.

DAVID H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDIN F.  |  Expérience générale 
Évaluation :
5

Other than a computer glitch at the return, it was a great experience.

janet n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean t.  |  Expérience générale 
Évaluation :
5

Sharon, the manager, was the best!! Very helpful and willing to make pertinent suggestions. I will definitely recommend this facility!

Tamara H.  |  Expérience générale 
Évaluation :
3

Price increases sucks

Grant W.  |  Expérience générale 
Évaluation :
5

Twila was extremely cordial, pleasant and very helpful

dean t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff E.  |  Premières impressions 
Évaluation :
5

We had a great experience there! The only reason we closed the unit was because our kids got the stored furniture they wanted and we contacted the rest.

JOE P.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and helpful

Joy B.  |  Expérience générale 
Évaluation :
5

The reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.

Alexandra D.  |  Premières impressions 
Évaluation :
1

Dear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100

WILL T.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and friendly.

EDWIN B.  |  Expérience générale 
Évaluation :
1

The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.

SUSAN M.  |  Expérience générale 
Évaluation :
4

Very nice storage facility

Carolyn H.  |  Expérience générale 
Évaluation :
5

Alicia was very helpful and always a pleasure to work with. Great, clean location.

Brandon D.  |  Expérience générale 
Évaluation :
4

Agent was Very helpful

richard o.  |  Premières impressions 
Évaluation :
4

Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.

Brandon W.  |  Expérience générale 
Évaluation :
5

good storage facility

FRIEDMAN Dazzio P.  |  Expérience générale 
Évaluation :
5

Thank You Da'Shandra for helping us.

anita c.  |  Premières impressions 
Évaluation :
5

Easy to set up.

Stephen A.  |  Premières impressions 
Évaluation :
5

Great location, staff is very friendly and helpful.

Tim W.  |  Expérience générale 
Évaluation :
5

GREAT PLACE EASY ACCESS

John G.  |  Expérience générale 
Évaluation :
4

I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Merci.

AVERY D.  |  Expérience générale 
Évaluation :
5

Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!

STEVE s.  |  Premières impressions 
Évaluation :
5

The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

carla m.  |  Premières impressions 
Évaluation :
3

Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues

yvonne f.  |  Expérience générale 
Évaluation :
5

Amazing staff!! Especially Rodney... thanks guys.

ANNA S.  |  Expérience générale 
Évaluation :
5

Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.

DAVID P.  |  Réservation 
Évaluation :
5

The staff was very kind and willing to assist however necessary. Merci

Sequoia B.  |  Réservation 
Évaluation :
2

I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.

KAY P.  |  Réservation 
Évaluation :
5

I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience

lynda h.  |  Expérience générale 
Évaluation :
5

Very nice and professional

Cassandra R.  |  Réservation 
Évaluation :
5

Manager very professional. Great employee. Need to keep her for sure.

Raymond G.  |  Réservation 
Évaluation :
3

The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.

COURTNEY E.  |  Expérience générale 
Évaluation :
4

Good service but Slow service! Person behind desk had no help with a line of four people.

Greg H.  |  Réservation 
Évaluation :
5

Shealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.

Wanda M.  |  Expérience générale 
Évaluation :
5

Thank you!!

amy s.  |  Expérience générale 
Évaluation :
2

Whoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.

Richard S.  |  Expérience générale 
Évaluation :
5

Many thanks🤗

Mary W.  |  Expérience générale 
Évaluation :
5

Excellent

James S h.  |  Expérience générale 
Non reviews have been submitted for this location.

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