Customer Reviews for U-Haul Moving & Storage of Mountainbrook

Évaluation :

5

Noting. The gentleman (Eric?) manning the location on 9/23/23 at 10:00 am was awesome. Super helpful. My experiences with U-Haul have been very hit or miss and his customer service was excellent and made this an easy transaction. Kudos to him.

Évaluation :

5

We had a flat tire and it took over three hours to get roadside assistance there after several technicians and several phone calls we had to track someone down. I would have hoped UHaul offered some sort of compensation or at least an extension of three hours of the rental but we didn't even get an apology.

Évaluation :

5

This U-Haul location provided the best experience for moving needs and everything we needed was readily available from trucks, vans, large rental unit, packing supplies as well as available carts to easily transport our belongings from vehicle to unit and vice versa. The Hwy 280 Mountainbrook location is by far one of the best locations to handle all of your moving needs. The staff was very professional, friendly, helpful, accommodating and very reliable. U-Haul Moving & Storage Of Mountainbrook will always be our 1st choice for any future moving needs and we highly recommend this location. Special thank you to all of the Mountainbrook UHaul staff for a job well done! - The Hayes

Évaluation :

5

the lady ms.T is amazing…. she knows her stuff… awesome customer service.

Évaluation :

4

The only complaint i have is that all the trucks around are cramped in and make access to the gate and unit difficult But the girl signing me up at the front desk was very sweet!

Évaluation :

1

The reason I might not recommend this location is because it's a difficult intersection to get out of and you can only head one direction on the highway. Also, I was rented a truck with engine problems but was not advised of that. I couldn't get the ignition to turn over. I had to get en employee to start the truck and he said I had to press the break down and juggle the steering wheel. He started it for me and the engine light was in. But then when I got to my pickup location and turned off the truck, I couldn't get it restarted. I had to get one of the movers I had hired to help and she said she could do it bc she had worked for UHAUL before. But she said there was really something wrong with the ignition. By the end, when it was time for me to take my last load, it took her 10 minutes to start the truck. I couldn't fill it with gas because I couldn't turn off the engine. I called the store to tell them and they said, oh, yeah, they knew that about the truck. Well then why did they rent to me?!

Évaluation :

5

Nothing known

Évaluation :

4

The control panels to gate to enter and exit the storage unit area are oddly situated to where the client has to exit the vehicle to enter the code. It would be a great convenience to the clients to have the ability to access the control panel directly from your vehicle. Although very secure, driving or walking underneath the unit entrance lift-gate is a bit unsettling to me. But overall, I had a seamless experience.

Évaluation :

1

The lack of customer service is atrocious! Especially the older lady in the office. Who rolls her eyes and doesn't even speak back but sucks her teeth at you. Coupled with the high incompetence level I am surprised y'all are still in business. From the moment I rented the unit there were mess up after mess up after mess up. Not once has anyone apologized or even tried to resolve or compensate me for the additional money I had to pay due to the staff's failure to complete tasks properly or even apply payments correctly. They either ignored me all together or told me not thier problem. I will never us U-Haul ever again.

Évaluation :

1

I returned the uhaul seven minutes before closing. I wish I had wait until the store was closed. Upon entering, the representative entered from the back of the store. She sternly asked, asked how may I help you? Sensing this, I said you are in the middle of closing aren't you? She sternly repeated her question again. I told her I had truck to return. I handed her the key and. There was no thank you, did you have any problems? Nothing. As I was walking out, the employee said, you'll get an email in 15 minutes. That was it. I did not expect her to praise me for renting a truck. I did not expect her to make conversation. I guess I just expected a thank you or at least have a safe trip back. The employee was flatlined, no sign of emotion. Not a good representation of your company (I hope). I will probably call another rental company the next time.

Évaluation :

5

Both of folks were nice snd great help!!

Évaluation :

5

I truly appreciate you taking care of me. Not only will I recommend, but this will be the only location I will ever rent from. Great customer service!

Évaluation :

5

The van was relatively new (only 7k+ miles) and well maintained. The service reps at this location were friendly, polite and professional.

Évaluation :

3

The person working Was not friendly. She was dismissive of any questions that we had. She seemed very annoyed by us. Maybe some friendlier employees.

Évaluation :

5

Excellent customer service! From initial check-in, to drop-off and a few phone calls afterwards, the staff was incredibly helpful and easy to work with. Would highly recommend!

Évaluation :

5

It's so convenient to have the gas station right next door to refill before returning. :) Super nice people working there too.

Évaluation :

5

My overall experience was very good. The check-out representative was very polite and helpful.

Évaluation :

5

Hard to tell how much gas to put in when tank not full at pick up.

Évaluation :

4

Had to sit at one uhual location (pelham, alabama) for 30 minutes before being told the truck we reserved was not actually available. Then had to drive 25 minutes away to a different location (mountain brook, alabama) to get a truck that was smaller than the one reserved. This also then added more mileage we had to pay for driving this truck to our location and then back to the store, resulting in a higher price overall. Very frustrating situation.

Évaluation :

5

Tawantha was awesome!! Everything was great and easy and worth it

Évaluation :

2

The lady at check in was very rude and had poor customer service. She never smiled or helped. The truck back door was open when we picked up the truck and we didn't realize that. It should have been closed and ready for us when keys were given to us.

Évaluation :

5

Towanda is the best

Évaluation :

3

Must be a tough job as customer service is not personable and seems like a strain to be pleasant and courteous. Either do the job with. Good attitude or find another job. Truck was 15 ft with 155,000+ miles. Had a inverted dent across the entire hood and amazing that it would be rented in such condition. Drove horribly with a lot of steering issues and did not feel safe. Thank goodness I only had to use it for 30 miles. I was so happy to return and get out it. I have used uhaul about 5 times over the past year and this experience was the worse.

Évaluation :

4

It was an efficient, convenient, clean place and good overall experience except for checkout.

Évaluation :

5

Nothing- service was great

Évaluation :

5

Efficient and friendly

Évaluation :

3

The air conditioner in the truck didn't work consistently.

Évaluation :

2

I have been overcharged several times by this location I was told adjustments would be made and never happens overcharged for mileage and I use your company on a regular it's terrible but this location is notorious for it ..

Évaluation :

5

The counter agent was very helpful and friendly

Évaluation :

5

Great service overall. However, the windshield was kind of dirty so the visibility at night was limited. Thanks

Évaluation :

3

Truck interior dirty with cigarette debris, etc. Agent offered to clean it at exit but I didn't have time, hand truck reserved but not available, truck number did not match contract resulting in delays at drop off.

Évaluation :

5

great service

Évaluation :

4

My vehicle wasn't ready at 8am as chosen online. Online instructions as well as the app were not thorough or inaccurate to what was experienced for pickup and turn in. On site representative (Kayla?) was great. She maintained good attitude for the situation she was put in by others and unhappy customers.

Évaluation :

5

It was a great experience, Tawantha was amazing!

Évaluation :

4

Cargo van was new, clean, and in excellent condition. Location/parking is cramped and congested. Not too much you can do about that. Location is hard to see travelling from the north at 55 mph. Maybe you can put up a sign near the road?

Évaluation :

1

I purchased a climate controlled unit and upon viewing, I noticed the building was very warm. Upwards of 90 degrees. I specifically told the guy showing the unit, manager Eric Bailey, that I needed a unit that was climate controlled due to my products that would melt and spoil in warm weather. Eric assured me that the air conditioner had been fixed that day and the building would soon cool down. I took him at his word and purchased the unit. A few hours later I returned and the building was warmer than before. It actually was hotter in the building than it was outside and it was mid 80s outside. I called the 280 Uhaul office and spoke with a girl there and she informed me that the air conditioner had been broken for 2,5 weeks and still wasn't fixed but should be fixed by tomorrow (today, Saturday). This means that Eric wasn't forthright about the building air working and sold me a unit under false pretenses. He wasn't honest about the conditions of my unit and I had to spend the rest of my day moving my items that would melt and spoil from that storage unit to another one at a different facility. This took up time I needed to do other things and now, I'm going to have to take off work again next week to move everything from that unit. This is a major inconvenience for me. I paid for a climate controlled unit and that's not what I got and I am requesting a full refund. I called Uhaul customer care and informed them of this issue. I was told that they are doing what they can to handle and that someone would contact me next week.

Évaluation :

5

Customer service rep was quite efficient.

Évaluation :

5

Everything good as far as I know.

Évaluation :

5

Keep up as today, was amazing ez and fast.God bless You and yours

Évaluation :

3

Answer the phone when customers call about their reservation. I called on May 15, 2023 about returning the truck. No answer. I contacted customer support.

Évaluation :

2

I need to say the location off hwy 280 in Birmingham Alabama, Tawantha...the employee was very rude. she got upset it seemed because I was late. then I asked if I could charge different card then what was used to rent a dolly. yes, It was ONE dolly and she said NO. She laughed sarcastically. I said why. She said only card given can be charged then... she put it thru even after I told her there was no money on it. she then said well you're just going to accrue charges n fees. I said what fees. Then I asked if she were mad..she said no. I told her yes she could take a different card... then she shut bck door and told me she wasnt talking anymore... what!!! So she called someone had them on speaker. asked if she could use different card and right off bat was told YES. I asked 3 times how much and no answer. so ill have to do card. on both cards. see any charged then see if I'm going to get charged fees etc...plus the negative bal. she mentioned I would get. I said Thank you when I turned to leave and she said NOTHING back. I hope u play video of this. I was VERY nice I said 0 wrong. stayed polite, and she was rude. hope ur camera has sound. my contract number was 86274743. Thank you April Curry

Évaluation :

5

After returning the truck. I spoke to Ms. Hines about the truck smelling like smoke and waiting for tire replacement. She were the most professional person I have met in years. If I own a business I would like all my employee to be like her. Bravo Zulu and Five Stars to her.

Évaluation :

4

Was told the truck was full of gas when I picked it up but it wasn't. Still filled it to full when I dropped it off. Otherwise it was a very good experience.

Évaluation :

5

All personnel were great, particularly Eric.

Évaluation :

5

Holly and team are amazing!

Évaluation :

5

Everyone was amazing. I had to help my daughter move her apartment and Eric was friendly. Latwantha was very informative and friendly and I didn't get the other young lady's name who was there but she was extremely sweet and helpful. Everyone needs a formal recognition for their amazing attitude and work ethic.

Évaluation :

5

Everyone was very polite and respectful.

Évaluation :

5

Only wine storage facility in Birmingham Alabama. I've waited 5 years for availability at this facility. You should consider adding more!

Évaluation :

4

My door would not stay open which was annoying.

Évaluation :

5

The experience was seamless. The person who helped me was professional, attentive, kind and could not have provided a better experience. I appreciated her help so much.

Évaluation :

5

Kelsey Henderson was amazing. 10/10 would recommend

Évaluation :

5

Thank you!!!!

Évaluation :

3

Lights were burnt out a lot of the time, the unit door wouldn’t stay open and the rate I was charged was not consistent each month.

Évaluation :

5

This is the place to store items because of its LOCATION ON 280 and 459 only A QUARTER MILE AWAY. ALSO THE SUMMIT IS JUST ACROSS THE ROAD AND A LARGE SHELL STATION IS ON THE STORAGE LOCATION.

Évaluation :

2

My storage unit was suppose to have my lock in it and it did not so now I have to pay for an additional day rental on the U-Haul equipment. Also I was suppose to get the first month free with my truck rental but the system charged my credit card.

Évaluation :

5

Keep up the good work may the Lord bless you.

Évaluation :

5

Holly and team were there to help my family through a difficult time. We stored my mother's things for three years. They were responsive, welcoming, and helpful throughout. Holly really made this experience less painful and turned it into a joyous one.

Évaluation :

5

Great service manager and staff. Very clean establishment and organized.

Évaluation :

4

Vehicle access was sometimes a challenge. Overall - pleased. Juts went to a closer location that had better access.

Évaluation :

5

Holly and the young man were great!!

Évaluation :

5

Holly was so amazing and informative. She really made our transition from Kentucky to Alabama a breeze.

Évaluation :

1

General manger talks so fast it seems like she doesn’t care whether your experience is good or bad

Évaluation :

5

Holly was extremely professional and helpful throughout the whole moving and storage process - I would definitely recommend this location and will use their services again

Évaluation :

5

Employees are helpful and take pride in helping you and keeping facility clean and easy to use. Elevator in working order, a lot of carts available. Facility is well designed for ease of moving in and out.

Évaluation :

5

Ms. Redwine was very helpful and efficient.

Évaluation :

5

Holley was amazing to deal with. Very helpful and attentive to our needs. Will recommend this location to anyone looking for storage. Thanks Holley!

Évaluation :

5

I would have wanted written confirmation that my contract was over when I cancelled it.

Évaluation :

5

My move out date was 9/5/21 not 10/27/21

Évaluation :

4

The auto pay for my storage unit kept getting deleted. Need to fix the site.

Évaluation :

3

Back gate doesn't ever work with key fob. I also had to call and get set back up on auto pay because I was taken off when the price increased but nobody told me it would do that. I also have to apparently come back in and sign a rent agreement on a unit I've been renting for 4 years which doesn't make sense to me.

Évaluation :

4

A convenient and well run facility, except for one mix-up in billing.

Évaluation :

5

Geat Management Team! Great customer service!

Évaluation :

3

The front counter lady was nice. But not knowledgeable about the sizes of storage units.

Évaluation :

2

I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!

Évaluation :

5

Holly was amazing

Évaluation :

5

Minus ant nest I'm crack on our storage entry all good

Évaluation :

2

The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..

Évaluation :

5

Holly was very helpful and pleasant to work with!

Évaluation :

5

Holly was extremely helpful and courteous

Évaluation :

5

The manager Holly was extremely knowledgeable helpful, kind and professional.

Évaluation :

5

Great experience

Évaluation :

5

The associate was kind and courteous.

Évaluation :

3

It's a nice, clean location. But nothing extra special about it. It's just your good ol average/standard storage unit

Évaluation :

5

Truck was clean and had a filly tank of gas! Helpful staff

Évaluation :

5

Holly was amazing! So friendly snd helpful!

Évaluation :

5

Very helpful to store my daughter's college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!

Évaluation :

5

:)

Évaluation :

5

The person who checked me in was very informative and friendly.

Évaluation :

4

Minor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another $190.00. Holly was super friendly and helpful.

Évaluation :

5

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that's any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Évaluation :

5

perfect for college students over the summer months!

Évaluation :

2

The unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.

Évaluation :

5

The staff are friendly and professional

Évaluation :

2

The website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.

Évaluation :

5

Matthew G. provided great service and answered all of our questions without hesitation.