Évaluations des clients U-Haul Moving & Storage of Mountainbrook

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mountainbrook

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Mallory M. le

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I reserved ahead of time— I show up and there is some system issue with my reservation. I was able to get a truck anyway, which was a relief. The truck I did get had all sorts of damages and needed to be clean out. There was food, trash, leaves and crumbs all in the floor board. I reserved to have a dolly— the worker couldn’t find where they were, so I had to leave without one. I was reimbursed, which I appreciated. As far as professionalism: workers were pleasant but not very professional. Talking on personal phones to boyfriends, hair not washed in several days, and one worker I couldn’t even tell they worked there based off their attire.

Ronald G. le

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Le client n'a pas laissé de commentaire.

david R. le

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Le client n'a pas laissé de commentaire.

James S. le

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Great location and staff was very helpful

EDWIN B. le

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Staff was extremely helpful and friendly.

Robert T. le

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Le client n'a pas laissé de commentaire.

STEPHEN N. le

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The manager, Alisha, was very friendly and helpful!

Trenton P. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Lady who got my rental set up was very friendly and efficient. Thanks

BOB T. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Jill M. le

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Super convenient. Super clean vehicle . Super great staff.

Johnny J. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Darylene R. le

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Le client n'a pas laissé de commentaire.

Elizabeth A. le

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Le client n'a pas laissé de commentaire.

Sarah E. le

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Le client n'a pas laissé de commentaire.

John D. le

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Truck was clean and ready on time. The workers were nice to work with. The location is reasonable but not easy to get in and out of with regards to the traffic and the convenience store. But would use this location again.

Lewis P. le

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Le client n'a pas laissé de commentaire.

Yarlardo P. le

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Best customer service! The van was clean and the best equipment ever rented from Uhaul.

Audrie C. le

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The lady running the counter could not figure out how to give me boxes I had already purchased. U-Haul moved where I was scheduled to pick up my truck and she said I couldn’t get them because they were at the other location even though boxes were in the store. She was slow and I never got the boxes I paid for. She seemed lost, too slow, and not knowledgeable. I still haven’t gotten a refund for the boxes and she said they would be refunded.

Greg C. le

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Le client n'a pas laissé de commentaire.

Todd L. le

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Alicia is so sweet, patient, and knowledgeable. What a great asset to your company!!

Christine L. le

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Great experience. Very efficient process. 2nd time we have rented at this location.

SUSAN M. le

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The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.

tina W. le

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Le client n'a pas laissé de commentaire.

Sam F. le

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Automated check in did not work. Location difficult to get in and out of.

Yash S. le

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The lady was amazing and would recommend this location to all my friend

Corinne H. le

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Le client n'a pas laissé de commentaire.

Joey F. le

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Le client n'a pas laissé de commentaire.

Phillip S. le

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Excellent experience

Carolyn H. le

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Very nice storage facility

Bryan R. le

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Le client n'a pas laissé de commentaire.

Nam P. le

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Le client n'a pas laissé de commentaire.

Brandon D. le

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Alicia was very helpful and always a pleasure to work with. Great, clean location.

richard o. le

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Agent was Very helpful

Brandon W. le

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Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.

FRIEDMAN Dazzio P. le

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good storage facility

anita c. le

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Thank You Da'Shandra for helping us.

Stephen A. le

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Easy to set up.

Tim W. le

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Great location, staff is very friendly and helpful.

John G. le

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GREAT PLACE EASY ACCESS

AVERY D. le

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I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Thank you.

STEVE s. le

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Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!

carla m. le

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The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

yvonne f. le

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Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues

ANNA S. le

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Amazing staff!! Especially Rodney... thanks guys.

DAVID P. le

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Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.

Sequoia B. le

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The staff was very kind and willing to assist however necessary. Thank you

KAY P. le

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I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.

lynda h. le

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I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience

Cassandra R. le

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Very nice and professional

Raymond G. le

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Manager very professional. Great employee. Need to keep her for sure.

COURTNEY E. le

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The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.

Greg H. le

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Good service but Slow service! Person behind desk had no help with a line of four people.

Wanda M. le

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Shealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.

amy s. le

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Thank you!!

Richard S. le

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Whoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.

Mary W. le

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Many thanks🤗

James S h. le

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Great