Customer Reviews for U-Haul Moving & Storage of Mountainbrook

Évaluation :

5

again awesome too

Évaluation :

2

Notify people ahead of time of time that there is no place to leave your vehicle. I arrived alone to pick up the truck (we've always left our car when we rent a truck…..at least 15 times) and there was nowhere for my car. The man on duty allowed me to park it behind gates but when I arrived to drop off truck, the lady on duty treated me like I'd done something horrific by leaving my car- as if I just did it without permission. Customer service goes a long way and she was lacking. Therefore, we will continue to use the metro company on 280 and not this U-Haul location.

Évaluation :

3

It was after hours and really not a good place to park the truck that I had rented!! Also this app to return is highly complicated to use!!

Évaluation :

5

They went over & above for us.

Évaluation :

5

I did not appreciate the fact that you changed my pickup location on short notice. I made that reservation in October, requested a particular location due to its proximity to my daughters apartment, therefore it's your responsibility to have a 15' truck at the location I requested not notify me 2 days before I arrive that you need me to pick up the truck at a different location out of my way.

Évaluation :

5

Uhaul staff was always courteous and able to address my questions effectively. The space was right, clean and secure. Would recommend.

Évaluation :

5

Na

Évaluation :

3

The truck itself felt like a death trap. It was not safe to drive at all

Évaluation :

5

Thank You for making our move easier

Évaluation :

2

Truck fuel level was not close to full. Rented 12 pads, received 10. Unfriendly person at counter.

Évaluation :

1

The male employee was nice but was going on lunch break.The female was rude .The sign outside said wait in vehicle but she didn’t come outside and was put out when I ask her to verify gas tank level.She never smiled or didn’t anything without and aggravated look on her face.

Évaluation :

1

I rented /reserved a 20' truck. The attendant gave keys to a 15' truck. When asked I was told that's all there is. I was charged for a 20' truck. I tried to make it work. I am owed a refund. The smaller truck ultimately caused the truck related goal to be more complicated and objective to not be accomplished. I'm disappointed in my uhaul experience. I have recommended this location to many people.

Évaluation :

2

I requested a 10 foot truck and auto transport. Instead I got a 15 foot truck and had to pay much more in gas as I was moving across the country. They also didn't have the auto transport on site, so I had to drive across town to pick that up. Further, my reservation was for 8am and no one was at the store when I arrived. I had to wait and call U-HAUL corporate who were not helpful.

Évaluation :

5

Eric Bailey was very courteous and helpful - great customer service. Merci.

Évaluation :

3

The U-Haul truck I used brakes sounded so loud and gave me hesitation in using the truck. I will say it operated fine the noise is just what gave me second thoughts

Évaluation :

1

I would not recommend ANY u-haul location to anyone. Worst customer service on the planet. They sent us out in a piece of junk that of course broke down in a parking lot. Made us wait 2 hours and another hour for the mechanic to fire up the starter enough for US to drive that piece of junk to another u-haul. Didn't have to courtesy to bring us one. My son-in-law told them it did not sound right and was told by u-haul "Oh it's fine, just let it run a bit." Mechanic said that van should have never left the lot. Sat around and watched as my son in law...I'm a bilateral amputee...to unload and reload the other van. By now, we are 8 hours late leaving. We should have been there at 7:00 p.m., instead we arrived at 4:00 a.m. the next day. I'm an artist and it's how I make my living. It's the reason we rented a u-haul, so I could get to the biggest show of the year where 35k people come through. Because of u-haul I lost money for 2 workers waiting on Wednesday night = 250.00. Because of u-haul I lost money for 2 rooms of hotel that we were not there = 231.50. Because of u-haul, I lost potential sales for the first day, because we had to set up after the show ended the first day. My daily average is 1k - 2k per day = 1 000 minimum. Because of u-haul we had a miserable trip driving all night. I am diabetic, have other issues and take many meds = me vomiting and having dizzy spells the following day. The things is, u-haul could care less. Their customer service is horrible, everyone tells you something different. My rental total 650+. I requested a refund and was issued 19.95. An absolute slap in the face. The marketing president (what does marketing have to do with customer service?) said she would only do 100.00, another slap in the face. Do NOT do business with this company. There are much better companies such as Budget, Avis, Enterprise, etc...

Évaluation :

5

overall good experience,Haley was nice,helpful and friendly,no problems,radio didnt work,but truck worked fine,easy pickup and return,

Évaluation :

5

My experience nneded no improvement. It eas very easy.

Évaluation :

5

Facilities and personnel were all wonderful Can’t say enough about this location 3192 Highway 280

Évaluation :

5

The manager and crew was very professional 👏

Évaluation :

4

Everything was A-OK!!

Évaluation :

5

The staff was super friendly which always makes a customer happy! Entire transaction was seamless. Great job!!

Évaluation :

4

n/A

Évaluation :

5

They didn't have furniture pads readily available, but I understand how inventory changes daily. Would be nice to have an alternative nearby in case of shortages.

Évaluation :

4

Overall great experience. The location could use a little more parking availability. Le personnel était amical et serviable. It was very easy to make a last minute reservation and pick up a van. Will likely use this location again in the future!

Évaluation :

5

The rental experience was great. Staff was friendly and truck was clean.

Évaluation :

5

Two employees at the Mountain Brook facility were especially helpful: Haley, who arranged for a ground floor room due to my having a large heavy workbench to store; and Eric, who made a call to confirm my dropoff site and the time I had to move the trailer.

Évaluation :

2

The staff at this facility made my inconvenient move, as convenient as any move through having the perfect place for me. I really found the rear entrance most convenient. Without the services of this staff...my move could have been a nightmare. Thanks again for all you do for a customer. Dennis

Évaluation :

4

The counter person was professional and courteous.

Évaluation :

5

Honestly, this Uhaul location is top-notch! The associates and manager(I believe Eric) exceed my expectations each time I have rented a van or truck. One evening, I made a three reservations by accident. The gal in the customer service area fixed it for me with a smile. The van I most recently rented I had not driven before. I was unsure if my table and armoire would fit. She was kind and truly glad she could help. And, she was spot on regarding the interior space!. The time before, I reserved one of the smaller trucks. When I arrived to return the truck the following morning early (around 545-6 am) , the manager was already there and was working inside and out. He was polite and kind. And, I must add that Holly, who was there when I first moved to the area, is exceptional. She always went over and above and helped me at least 7 or 8 times with various questions and each time, if I left a message, she promptly returned my call, and would always take the time to listen and explain if I had a question, even when she she no longer worked at that location. I would think she was promoted . The Uhaul 280 location is organized and everything is clean. What has impressed me the most is that they all work together as a team which enables the customers to feel valued. No matter what day or time, the atmosphere is pleasant. It is refreshing, honestly, to see people who work hard and are efficient, knowledgeable, professional, friendly and who seem to really like what they do. *Names may be misspelled

Évaluation :

5

Great facility. Staff very helpful

Évaluation :

5

The storage unit and van were super clean and the staff was awesome and super quick! Will definitely use again!

Évaluation :

5

Wonderful customer service

Évaluation :

4

have used this location before -- very good location. Staff seems a bit overwhelmed... most of the work seemed to be falling to one person (managing calls, checking in, checking out, etc.).

Évaluation :

2

I had a truck scheduled with the 24/7 pickup and the store decided 5 minutes before my pickup time to cancel my truck without so much as a phone call despite the truck being available. I just got an automated email that it was canceled. I had to call the corporate line to get a truck that same evening for my move. Upon returning the truck, they erroneously charged me for a missing utility dolly that was never provided despite my stating on check in and check out that I did not have any dollys. I again had to call the corporate line for assistance. I have used multiple uhaul locations and rented quite a few trucks in the past and never dad so many issues. I would use caution using this location.

Évaluation :

5

Hailey very professional at Birmingham.

Évaluation :

5

There is nothing to improve. The staff was great and very helpful.

Évaluation :

5

People attended well and good communication. Good instructions. Easy process.

Évaluation :

5

The guy was very helpful, knowledgeable and efficient. I will go back to trade with them upon every occasion of need.

Évaluation :

2

I tried to your app to self-check out in morning to no avail. Got hung on 'assurance' screen. Then waited extended amount of time for help at counter. App was just as bad for after hours drop-off. Vehicle itself had a left rear tire leak and was not the stated dimensions on the website. I will not likely use UHaul in the future.

Évaluation :

5

Great people.

Évaluation :

5

Great job!

Évaluation :

1

The comments above relate to the U-Haul employee in Auburn, AL. The Birmingham employee was professional and helpful. When I arrived at Auburn location to pick up my truck at time promised via my reservation, no truck was available. The attendant was very unprofessional and rude. He gave me no explanation as to why my truck was not available, and he gave me no alternatives. I was able to find a Penske truck so my trip was not a total loss.

Évaluation :

5

Excellent customer service, easy to find location, quick process for rental pick up and great experience working with the employees.

Évaluation :

5

Wonderful and smooth experience!

Évaluation :

5

The Windshield had two chips/ cracks on it, the right side back bumper was broken and the running board on passenger door was marked up. Inside wasn't very clean either. Air worked good and mirrors were big and easy to use.

Évaluation :

3

I had to wait about 10 minutes for someone to come to the desk to help me. When she finally got there she was nice.

Évaluation :

5

Super customer service at pickup & return.

Évaluation :

5

Excellent place to pick up a U haul truck.

Évaluation :

4

Don't add the insurance coverage when customer declined. I need my $15 00 back

Évaluation :

1

I have used this location several times but never again. I also will never recommend this location and most likely UHaul to my clients again. The 1st truck I was given I started at the location and an alert was given that there was a problem with the tire system. I was told at the location that it was already noted in the system there was an issues with the tire system, I asked for a new truck. The 2nd truck ended up breaking down on me before my move was complete. The truck was towed to my unload destination so that we could unload the items they we were able to load. I sat on the side of the road as a single female for 2 hours with it being in the high 90's. I have asked for a refund due all of the above reasons but I have yet to receive an answer back b/c U-Haul seems to be more concerned with the fact I had gone over my allocated mileage when the truck was picked up by the tow truck. Customer service and customer safety obviously isn't as important as their mileage allocation. For the record I knew I would go over on the mileage and had no problem paying that fee until all of the above happened.

Évaluation :

5

Everything was great!

Évaluation :

5

Everything was very good. Thanks.

Évaluation :

5

Everything was pleasant

Évaluation :

5

I had no issues with service however they kept harassing calling, sending letters out about paying the storage. I told them I didn't want my items.

Évaluation :

5

The staff were extremely friendly snd helpful.

Évaluation :

5

Great experience! Staff were helpful, knowledgeable and friendly!

Évaluation :

5

Professional and fast. Nice clean

Évaluation :

5

Excellent staff very friendly

Évaluation :

4

The site manager did a great job.

Évaluation :

5

GREAT SERVICE

Évaluation :

5

The staff at the hwy 280 store were helpful, friendly and professional! I definitely will recommend this facility

Évaluation :

3

I think there is a bed bug problem there. I found bed bugs in my mattress after I moved my stuff back home. I'm afraid that there may be an infestation in nearby units. Somebody brought them in.

Évaluation :

5

This U-Haul location provided the best experience for moving needs and everything we needed was readily available from trucks, vans, large rental unit, packing supplies as well as available carts to easily transport our belongings from vehicle to unit and vice versa. The Hwy 280 Mountainbrook location is by far one of the best locations to handle all of your moving needs. The staff was very professional, friendly, helpful, accommodating and very reliable. U-Haul Moving & Storage Of Mountainbrook will always be our 1st choice for any future moving needs and we highly recommend this location. Special thank you to all of the Mountainbrook UHaul staff for a job well done! - The Hayes

Évaluation :

4

The only complaint i have is that all the trucks around are cramped in and make access to the gate and unit difficult But the girl signing me up at the front desk was very sweet!

Évaluation :

1

The lack of customer service is atrocious! Especially the older lady in the office. Who rolls her eyes and doesn't even speak back but sucks her teeth at you. Coupled with the high incompetence level I am surprised y'all are still in business. From the moment I rented the unit there were mess up after mess up after mess up. Not once has anyone apologized or even tried to resolve or compensate me for the additional money I had to pay due to the staff's failure to complete tasks properly or even apply payments correctly. They either ignored me all together or told me not thier problem. I will never us U-Haul ever again.

Évaluation :

4

It was an efficient, convenient, clean place and good overall experience except for checkout.

Évaluation :

5

great service

Évaluation :

1

I purchased a climate controlled unit and upon viewing, I noticed the building was very warm. Upwards of 90 degrees. I specifically told the guy showing the unit, manager Eric Bailey, that I needed a unit that was climate controlled due to my products that would melt and spoil in warm weather. Eric assured me that the air conditioner had been fixed that day and the building would soon cool down. I took him at his word and purchased the unit. A few hours later I returned and the building was warmer than before. It actually was hotter in the building than it was outside and it was mid 80s outside. I called the 280 Uhaul office and spoke with a girl there and she informed me that the air conditioner had been broken for 2,5 weeks and still wasn't fixed but should be fixed by tomorrow (today, Saturday). This means that Eric wasn't forthright about the building air working and sold me a unit under false pretenses. He wasn't honest about the conditions of my unit and I had to spend the rest of my day moving my items that would melt and spoil from that storage unit to another one at a different facility. This took up time I needed to do other things and now, I'm going to have to take off work again next week to move everything from that unit. This is a major inconvenience for me. I paid for a climate controlled unit and that's not what I got and I am requesting a full refund. I called Uhaul customer care and informed them of this issue. I was told that they are doing what they can to handle and that someone would contact me next week.

Évaluation :

5

Everything good as far as I know.

Évaluation :

5

All personnel were great, particularly Eric.

Évaluation :

5

Everyone was amazing. I had to help my daughter move her apartment and Eric was friendly. Latwantha was very informative and friendly and I didn't get the other young lady's name who was there but she was extremely sweet and helpful. Everyone needs a formal recognition for their amazing attitude and work ethic.

Évaluation :

5

Only wine storage facility in Birmingham Alabama. I've waited 5 years for availability at this facility. You should consider adding more!

Évaluation :

4

My door would not stay open which was annoying.

Évaluation :

5

The experience was seamless. The person who helped me was professional, attentive, kind and could not have provided a better experience. I appreciated her help so much.

Évaluation :

5

Kelsey Henderson was amazing. 10/10 would recommend

Évaluation :

5

Thank you!!!!

Évaluation :

3

Lights were burnt out a lot of the time, the unit door wouldn’t stay open and the rate I was charged was not consistent each month.

Évaluation :

5

This is the place to store items because of its LOCATION ON 280 and 459 only A QUARTER MILE AWAY. ALSO THE SUMMIT IS JUST ACROSS THE ROAD AND A LARGE SHELL STATION IS ON THE STORAGE LOCATION.

Évaluation :

2

My storage unit was suppose to have my lock in it and it did not so now I have to pay for an additional day rental on the U-Haul equipment. Also I was suppose to get the first month free with my truck rental but the system charged my credit card.

Évaluation :

5

Keep up the good work may the Lord bless you.

Évaluation :

5

Holly and team were there to help my family through a difficult time. We stored my mother's things for three years. They were responsive, welcoming, and helpful throughout. Holly really made this experience less painful and turned it into a joyous one.

Évaluation :

5

Great service manager and staff. Very clean establishment and organized.

Évaluation :

4

Vehicle access was sometimes a challenge. Overall - pleased. Juts went to a closer location that had better access.

Évaluation :

5

Holly and the young man were great!!

Évaluation :

5

Holly was so amazing and informative. She really made our transition from Kentucky to Alabama a breeze.

Évaluation :

1

General manger talks so fast it seems like she doesn’t care whether your experience is good or bad

Évaluation :

5

Holly was extremely professional and helpful throughout the whole moving and storage process - I would definitely recommend this location and will use their services again

Évaluation :

5

Employees are helpful and take pride in helping you and keeping facility clean and easy to use. Elevator in working order, a lot of carts available. Facility is well designed for ease of moving in and out.

Évaluation :

5

Ms. Redwine was very helpful and efficient.

Évaluation :

5

Holley was amazing to deal with. Very helpful and attentive to our needs. Will recommend this location to anyone looking for storage. Thanks Holley!

Évaluation :

5

I would have wanted written confirmation that my contract was over when I cancelled it.

Évaluation :

5

My move out date was 9/5/21 not 10/27/21

Évaluation :

4

The auto pay for my storage unit kept getting deleted. Need to fix the site.

Évaluation :

3

Back gate doesn't ever work with key fob. I also had to call and get set back up on auto pay because I was taken off when the price increased but nobody told me it would do that. I also have to apparently come back in and sign a rent agreement on a unit I've been renting for 4 years which doesn't make sense to me.

Évaluation :

4

A convenient and well run facility, except for one mix-up in billing.

Évaluation :

5

Geat Management Team! Great customer service!

Évaluation :

3

The front counter lady was nice. But not knowledgeable about the sizes of storage units.

Évaluation :

2

I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!

Évaluation :

5

Holly was amazing

Évaluation :

5

Minus ant nest I'm crack on our storage entry all good

Évaluation :

2

The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..

Évaluation :