Customer Reviews for U-Haul Moving & Storage of Muskogee

768 évaluations

4 E Shawnee St   Muskogee, OK 74403

(918) 682-1092

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(918) 682-1092

4 E Shawnee St
Muskogee, OK 74403

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The only thing that I believe would need to be done would be cleaner bathrooms.

ETHAN A.  |  Expérience générale 
Évaluation :
5

lots of help and very friendly

Henry B.  |  Expérience générale 
Évaluation :
5

Can not think of anything.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Excellent Location. Fast and friendly service. Overall an excellent experience.

Everett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W.  |  Expérience générale 
Évaluation :
5

Excellent, friendly staff and provided great service. Very pleased with staff and facilities.

Kathy J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

I accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.

Mary K.  |  Premières impressions 
Évaluation :
5

Such a joy these days to do business hassle-free.

Monica Lisa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L.  |  Premières impressions 
Évaluation :
5

Great help.

Gaylen S. 
Évaluation :
3

Truck in poor condition. Wasn't ready on my arrival. Didn't have time to inspect or refuse truck. Don't know if another was available. Truck didn't break down.

Steve P. 
Évaluation :
5

Sean Reynolds was absolutely great!!!!! He's a real asset to U-Haul!!! He was so nice and helpful, everyone I have every dealt with there is amazing,Sean went out of his way to be helpful to me and I appreciate that so much. Thank you so much for your professional and excellent service Sean and the female that was there too,I forgot her name she was extremely nice to. I'll never take my business anywhere else. You guys are awesome and the best!!!

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B.  |  Expérience générale 
Évaluation :
5

Everything went great!

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hunter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Premières impressions 
Évaluation :
5

Nothing needs to be improved, Thank you guys this was my first time renting a U Haul from you guys , I appreciate the kind ppl that was there to help me with everything thing I needed

Tricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doris G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Great customer service throughout entire transaction!

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne R. 
Évaluation :
5

My rental experience was nerve wracking yet the problems did not arise from the local crew and seemed to revolve around the corporate side of things. Sean, Jeff, and Brett at the pickup location were amazing. Jeff was very helpful booking my reservation. Brett and Sean handled the last minute scheduling issues well and helped me get what I needed. Also the two employees at the drop off location were excellent. However, I never received a call from scheduling before 6pm. When I called at 7pm to confirm my reservation I got passed from person to person. After an hour I finally had one representative tell me that though my account was flagged my reservation was confirmed. Went to pick up the equipment and the auto transport was not available. Sean did a wonderful job figuring out a solution for me and found an auto transport close by for me to go pick up. The auto transport latch system was rusted and one of the tire straps actually came off one of the tires during transport. Thankfully no major incident occurred, but feel as though corporate could have done a better job. The employees did their best to handle the situation.

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTLE M.  |  Expérience générale 
Évaluation :
5

none

BILL T. 
Évaluation :
2

The truck's check engine light and traction control light came on. It said “reduced engine power”, “service stabilitrak”, and “service traction control”. I had to call roadside assistance to get the truck towed from my house. Then I got charged like 40 $for gas that I was not able to replace because of the engine codes. Upon telling the local staff what happened, they informed me that the truck I was allowed to use had RECENTLY done this same thing and they still let me go with it. Very unsafe. Overall the truck handled poorly the whole time I drove it and I got overcharged. I'm currently expecting a full refund from the manager at my local uhaul location. I guess we will see if they keep their word to me. Uhaul, get your routine maintenance. Take care of your vehicles. Oil changes do not equate to perfectly running trucks. Get your trucks FIXED!

Emilyjewel M. 
Évaluation :
5

Returned trailer during off business hours. Website made it easy to return online.

Joel L. 
Évaluation :
3

Everyone was excellent when I rented a truck, however when I returned it, it was a different story. The price was higher than quoted and I was charged for 2 gallons of fuel. The next day when I questioned the reason, no one had an answer and was rude. I only had the truck about 5 hours and the guy checked it out when I got back. The fuel gauge had more than required.. Then had a pending charge of about 17 $that disappeared when I called and complained. Everything seemed shady and will not be using U-haul again. At least not this location with those employees.

Tina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladonna R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon E. 
Évaluation :
5

Excellent service à la clientèle.

Edward B. 
Évaluation :
1

The truck nearly caused me to be involved in a wreck due to poor maintenance

Adrian D. 
Évaluation :
5

Sean was very courteous and friendly. Thanks!

VAN B. 
Évaluation :
5

Brett at the Muskogee location is seriously the most helpful person. He was so nice && knew everything! That young man is a hard worker. For anything I need with moving I will always come there.

Megan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABILL G. 
Évaluation :
5

very helpful people, they knew what they were doing

Doyle T. 
Évaluation :
5

Very helpful staff. Great manners and professional behavior from the manager.

Timothy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVETTE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G.  |  Expérience générale 
Évaluation :
2

I was overcharged 50 $. The day I rented the storage unit, I stated I only needed the unit through August 24. I was charged for the unit through September 28. When I looked at the bill, I asked why I was charged 150 $when it should have only cost me 100 $. I was assured I was misunderstanding my bill. Getting this survey now because my rental agreement is over confirms I was overcharged by 50 $. Am I still able to get a refund for the extra 50 $I was charged?

kimberly o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Everything was great. The person that assisted me was fantastic.

Tracy W. 
Évaluation :
1

Tried for a week to call and make a payment and it kept sending me thru the automated system if making a payment I will talk to someone or not make it at all!

Thomas C.  |  Expérience générale 
Évaluation :
4

Thank you for putting safety first

VICKY S.  |  Premières impressions 
Évaluation :
5

This uhaul has a lot of convience factors and love the layout. The customer service is nice, professional, and helpful when needed. Merci

Isis M.  |  Expérience générale 
Évaluation :
5

Friendly, fast! Great customer seevice

Michael R. 
Évaluation :
5

Good Shop. Very large selection for just about any rental need you may have from, Storage, Trailers, Vehicles, Etc. However never received my rental contract or receipt with total amount charged for the rental. Needed for business purposes

Russ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genevieve H. 
Évaluation :
5

Always nice and helpful. Would always go the extra mile if I needed help with anything.

christine p.  |  Expérience générale 
Évaluation :
5

The guy was prompt in getting the pick-up and very nice. When we returned the pick up that was handled very promptly, too. Really appreciated that! It all went very well so don't have any suggestions for improvement.

Ernest G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystle M. 
Évaluation :
5

The Muskogee location at Main and Shawnee streets was very good. I had no problems and people were very pleasant and easy to deal with. The experience was excellent.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Y'all are doing a good job. Keep it up

Caleb B. 
Évaluation :
4

Online system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.

Gaylen S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelina S. 
Évaluation :
2

I went to a Uhaul on Country Club Road that I had a reservation with. I looked at my confirmation text as they didn't have a reservation. The reservations said to pick-up on Shawnee. The girl said that happens all the time, sometimes you have to pick up at a different location. I questioned it at least 3 more times because I knew the owners were different at the locations. She assured me to go to the other location. I waited in line over 20 minutes. They did not have a reservation for me. It was concluded that someone altered my reservation & gave it to someone else. I did receive an email about that persons reservation with a card number that was not mine. If this wasn't bad enough, the truck I did finally get reaked of marijuana!!! I paid 3 employees who had to work an extra 2 hours overtime to load the truck after this mistake cost me a lot of extra unplanned time. I then had to go to my sons high school football game & was so embarrassed to smell of weed.

Beau S. 
Évaluation :
4

The truck we had had broken belts in the tire made for a rough ride the radio didn't work so it was a very long 12 hour drive

Neoma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
4

The reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.

Bill M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone A.  |  Premières impressions 
Évaluation :
2

The customer service from your toll free number was horrible and not helpful.

Tiffany L.  |  Expérience générale 
Évaluation :
5

The owner of this location is truly a good man.

April S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J L. 
Évaluation :
3

The first truck broke down before we got out of town. The paperwork is to much trouble to do by computer or phone. You aren't really told anything from the rental, so on returning the truck, all we had to was time consuming. Didn't like that at all.

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly C.  |  Premières impressions 
Évaluation :
5

The young men that I interacted with at this location were polite, well informed and seemed to enjoy working there. Tell them Thank you again for me.

Bruce W. 
Évaluation :
5

Brett Crimm was extremely polite and pleasant. He made the whole experience flow flawlessly. I was in and out quickly. I will definitely go back next time I need a trailer.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca J. 
Évaluation :
5

We had to take it to this location because the location it was set to go back to said they would not take it. They were no longer taking the trailers

SHAUN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
2

Overall using the u-box containers was great. It was easy and the price was good. But getting in contact with someone from Uhaul was awful. Most times I had to wait on hold for 40 minutes to reach someone. I called muskogee several times only to be routed to the main uhaul number. I travelled down there and the clerk didn't seem to know anything and gave me the cellphone number of her boss who never picked up or returned my call.

Jaylen G. 
Évaluation :
5

Offer 8 hour rentals. Twice we have returned the rental in about 3 hours after fulfilling our need for a trailer.

Janice C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle V. 
Évaluation :
5

Nothing I can tell right now. Moses G. 1brokeman.com

Moses G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
4

My uhaul experience began with B and B small engine site I. Tulsa. I booked 3 weeks in advance to ensure no problems. The evening before rental time, I received a voice mail stating the truck would not be available until 9 rather than 0830. I returned the call a short time later and was told my reservation was canceled. After some discussion, I was assured the truck would be available. That was fine until there was no truck at 9 or 10. My son was redirected to the muskogee site and was able to get a truck...thankfully. it took a fair amount more time for the move as the help available that morning was not available in the afternoon. I was very disappointed in the overall experience.

Augustus D. 
Évaluation :
2

Unit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.

Benjamin P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty W. 
Évaluation :
4

I needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furniture

Judy M.  |  Premières impressions 
Évaluation :
5

Go in office to rent and not online

Alrika C.  |  Premières impressions 
Évaluation :
5

Unbelievable compared to others I've used, impeccably clean, nice staff and overall perfect!

Anita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Great friendly staff

Sandra F. 
Évaluation :
5

Very great service, and polite.

CEDRIC M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S.  |  Premières impressions 
Évaluation :
5

There is nothing more you can do. The staff was fanastic and helpful. I got directions and they seemed to care. Friendly and knowledgeable I will defentifly use them in the future

gregg W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ladonna R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S. 
Évaluation :
3

The window on the driver's side was broke. If you rolled it down it would get stuck

Chad D. 
Évaluation :
5

Keeps up good works

James L. 
Évaluation :
5

Very helpful

Terral G. 
Évaluation :
1

My car transport that was promised to me at the Muskogee location, after my reservation was moved there from Broken Arrow, was not there when I came to pick it up. I was told my reservation was in Tulsa but they also didn't have a transport available. They then made me drive 20 miles to Wagoner to pick up another trailer but when I got there there was no one at the location. After being on hold for 20 mins I was told by someone to hook the trailer up myself only to find out when I got back to the Muskogee location that it was ILLEGAL to hook up your own U-Haul trailer in Oklahoma. Also the trailer was not dispatched to me like the last on the phone said so I was driving with a illegally hooked up stolen trailer. You guys made several promises to me and broke them all. Not to mention how much my money and time you wasted making me drive all over to fix your poor planning.

Dylan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Fast, friendly and efficient.

david H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
4

At your Muskogee, OK location, Sean your employee was amazing at helping us. Upon our arrival Sean stated he had no toes available at his location and he would double check what he said to be sure nothing had change. Well, nothing change so he reserve us for one at FT.Gibson,OK location. Upon arrival it was 8:54a.m. we waited until 9:20 to 9:30 somewhere between that time before calling customer service because nobody was on site.so about 9:30 I called Sean at your Muskogee OK Location, he immediately got on the phone to contact supervisors for us after speaking to him customer service finally picked up their busy line. About time she got a hold of supervisors in this area for FT.Gibson she explained to me that someone was already on my case and provided me with a number to call supervisor if I need to get a hold of someone, shortly after customer service conversation (she was amazing too cant recall name) Sean called back told me to come back to Muskogee Location he will set us up for the inconvenience. He had a tow get returned withing in that time from of us waiting at FT.Gibson location. Sean definitely need a raise for what he has to endure and how well he handle his customers no matter the situation. I can him 5 stars but I only gave above average due to the wait and having to drive back.

Sherri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

His name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!

Amie G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawnda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Kay W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE BOYD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
4

Get door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.

Harry W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOMMY L. 
Évaluation :
1

Charged me twice on my cc. The receipt that was emailed doesn't agree with what was deducted from cc. Had less 24 hours and was charged for 2 full days. Will be filing a complaint asap with BBB!

Daphne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Honestly, nothing. I had a great time with great customer service. Definitely recommend!

Makhayla S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi W. 
Évaluation :
5

Excellent staff

rebecca s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D.  |  Premières impressions 
Évaluation :
5

Amazing facility and staff!!

crystal c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jann M.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful. Nice big facility.

Clayton C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLISS A D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry c.  |  Premières impressions 
Évaluation :
5

Everyone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.

lesa k.  |  Premières impressions 
Évaluation :
5

They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.

Mickie M.  |  Premières impressions 
Évaluation :
5

My storage space's floor appears to be severely stained.

Daniel A.  |  Premières impressions 
Évaluation :
4

The tag was still on the unit saying "ready for move in". My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said "oh, you could have removed that". There was supposed to be a free lock inside the unit, but there wasn't. Luckily we already had our own.

Thomas E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VARO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B.  |  Premières impressions 
Évaluation :
5

People were friendly and helpful.

matthew o.  |  Premières impressions 
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