Awesome Customer Service!!!!!!Shavondah A. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Muskogee
Pour nous contacter
Muskogee, OK 74403
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Larry G.
Le client n'a pas laissé de commentaire.Courtney H. | Premières impressions
Le client n'a pas laissé de commentaire.Henry S.
Very helpful staff and love the facility!Leigh Ann M. | Premières impressions
Le client n'a pas laissé de commentaire.Angalene R.
All the team members that I had spoken to was very helpful and answered all of my questions.Gary S. | Premières impressions
Le client n'a pas laissé de commentaire.Connie D. | Expérience générale
If corporate would stay out of the reservations they would be a lot better of!!!Margret R.
All the employees were knowledgeable, efficient, helpful, and friendly.Debbie V. | Expérience générale
Le client n'a pas laissé de commentaire.deanna B. | Expérience générale
Very friendly and helpful in person. Difficult to get in the phone and website kept routing me to different locations.Sylvia B.
Very friendly and helpful customer service.darrell S.
Le client n'a pas laissé de commentaire.Stanley S.
Friendly, helpful, interacted with all three that were working that day, all extremely helpful, they were busy. Best customer service, will definitely recommend and reuse.Jana M.
Le client n'a pas laissé de commentaire.Lori H.
Wanted a smaller vehicle but not available got a larger truck same price so real complaintsSteven B.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Julia B.
Le client n'a pas laissé de commentaire.Rose M.
The check-in rep was very prompt in handling the final inspection & printing the receipt. Overall, very quick & easy. We found U-Haul to be a good value & would recommend this to a friend.ROBIN C.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Robin B.
Le client n'a pas laissé de commentaire.William S.
None the whole process was greatSHAWN W.
Le client n'a pas laissé de commentaire.William A.
Nice 👍maly P.
Le client n'a pas laissé de commentaire.don S.
Le client n'a pas laissé de commentaire.Elaine A.
Some of your customers DO NOT understand the NO SMOKING policy. I know you have no control once the rental leaves. The two ladies who were there at rental/pick up were very helpful, great job. When I returned the rental the gentleman was very friendly and was right on the job. Checked my rental in very quickly, which was very helpful since I was very tired from the move. Just a big THANK YOU to everyone who helped me with my rental, great job.George J.
Le client n'a pas laissé de commentaire.Arenita B.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Paul A.
Not much room to improve with customer service at 100 %. The girls that took care of me were top notch and extremely helpful. Merci.Christopher R.
Girl was niceSandy H.
Le client n'a pas laissé de commentaire.Shelbee B.
Everything was really great. I couldn't ask for more.Greg B.
I rented a uhaul for 3 days. I needed to extend it by a day. I was willing to pay reasonable late fees and for the extra day. The lady on the phone lied to me to get me to bring it back. She said it would be a $200 late fee, so i left work to take it back. When i get there i asked the manager and he said no, it was only $50. So i was mad. I asked him why she was allowed to lie like that and try to scare people. Bottom line is they have the worst customer service skills i have ever seen. Its more like a group of friends hanging out rather than a place of business with regulations on what they can and cant say. They overcharged my card and tried to say it was my bank, ive confimed though, it was not my bank. Save yourself the headache and rent from anywhere but this location. Ill be contacting corperate since the manager doesn't know how to do his job. He just wanted to make it clear that he was in charge. Very, very unprofessional place too. If you ever fo want to talk to the manager they will make excuse after excuse on why you cant. It took me 4 days to even get face to face with this manager.trisha E.
Le client n'a pas laissé de commentaire.john L.
Le client n'a pas laissé de commentaire.Kim D.
Le client n'a pas laissé de commentaire.GLENDA B.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Devi E.
Le client n'a pas laissé de commentaire.jeff F.
I rate this specific Uhaul location as excellent overall and would recommend this location to a friend only because of the time and patience Jeff took in trying to handle my Logistics problem on the evening of the 29th of April 2022. Even after spending an hour talking about truck options and still not having made a decision on a truck, jeff double checked with me to make sure I didn't need a truck before he closed up for the day. I am so glad he was persistent and told me more about the trucking and long term storage options because I ended up getting a truck before he closed up that evening and there was no other available trucks the next day. A huge thank you to Jeff and he is EXACTLY the reason why I will be coming back to uhaul with my business in the future.Kevin M.
Service man very cornel A++Douglas R.
Not over charge people got charged for 2 trucks and only used 1 truck so I would like my money backAustin S.
I went to the location 3 times to get my hitch installed. The call center gave me the wrong date compared to what they put into the system. The second time I called to change the date, had a confirmation email with Muskogees managers name on it but still got turned away when we went up there. Finally the third try they were able to help me. I will not ever use uhaul again.JAIME B.
Le client n'a pas laissé de commentaire.Jeffrey F.
Le client n'a pas laissé de commentaire.Alicia D.
Le client n'a pas laissé de commentaire.Doug D.
You made renting a uhaul so easyGlenda M.
Le client n'a pas laissé de commentaire.MATTHEW M.
I'm not one that usually writes reviews but I was very appreciative of the service I received. The manager was very up lifting and eager to help. He moved my rental smoothly through the process with quick efficiency and was very informative when I had questions. Thank you for the standard you set! You have my recommendation %100!Leslie C.
Nothing that we could see!Joan C.
Le client n'a pas laissé de commentaire.Tayla G. | Premières impressions
Very unacceptable. Called the center had everything reserved like I've always done. My son went to pick up the truck and was told by the manager he couldnt pick up the truck because he wasnt the one who .ade the reservation. This dip shit needs some more training before you turn him loose to deal with customers. Plus they could not use the ramp because it fell out. Was told they're would be some kind of discount but haven't seen it yet.THOMAS B.
Le client n'a pas laissé de commentaire.Candce S. | Online Move In
Le client n'a pas laissé de commentaire.Amanda C.
I have always been treated well here. I truly do not see how you could improve it - it's already excellent!Karen R.
Everyone was great and very helpful. I had a lot of issues pop up and Sean fixed it for me every time.Mellanie K.
I was over chargedShelia B.
Le client n'a pas laissé de commentaire.BOOKER H. | Premières impressions
The furniture dolly I rented was a piece of junk. We had to move a washer and dryer up two flights of stairs and it was so broken down it made the job harder and also damaged the stairs! Your equipment needs to be maintained better!!Jennifer B.
Le client n'a pas laissé de commentaire.April k. | Premières impressions
Le client n'a pas laissé de commentaire.Nick R.
Very friendly and cleanSarah f. | Premières impressions
Our experience with online booking was terrible. We booked and had confirmation showing it in one town then uhaul moved it to another town. The online check in app had both towns on different screens it was extremely confusing. It also impacted our overall charge since it forced us to drive additional miles. We are unhappy with the whole process. Cynthia Warren at the Muskogee, OK was absolutely wonderful. She did everything to help us and even she said the reservation was messed up. I showed her my screen grabs from when I booked the truck and she could see there was definitely something wrong with uhaul's system. She is the only bright soot in the process!!! Her customer service skills are impressive and she did a great job of taking care of all the customers in there as she was the only employee that morning. Also our uhaul was pretty dinged up and had over 170 000 miles on it. But the only issue we had with the truck itself is that it smelled like marijuana which was horrible for our family.Jennifer M.
Le client n'a pas laissé de commentaire.Audrey D.
Le client n'a pas laissé de commentaire.DEBORAH J. | Premières impressions
Le client n'a pas laissé de commentaire.debra F.
Le client n'a pas laissé de commentaire.jackie H.
The staff was very helpful and polite Everytime I had went in their was someone always cleaning or it was very cleaned Very nice staff I appreciate the staff and even the cleaning guy was polite I would recommend it to everyone and if needed I would go back again Thank you for a beautiful experiencejeremy d. | Expérience générale
Le client n'a pas laissé de commentaire.kellie M.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Wanda K. | Premières impressions
Our unit was broken into and several things were stolen and a mess! The manager was not helpful at all! I've been trying to get ahold of someone from corporate and can't seem to get anyone ! The manager just gave me the 800 number! He's been giving me the runaround for 3 weeks about the video footage! I am just going to let the police department and my insurance company figure it out! We were told this was very safe and secure! Whoever got in our unit was in there for a long time!Sandra F. | Expérience générale
Le client n'a pas laissé de commentaire.Connie D. | Premières impressions
Excellent service à la clientèleAliki E.
The customer service representative was very friendly! I loved the location of this particular store! Keep up the great work Veronica J.
Le client n'a pas laissé de commentaire.Neihamia C.
Le client n'a pas laissé de commentaire.JERRY J.
Le client n'a pas laissé de commentaire.Karry C.
They mess up my reservations. I spent over an hour trying to fix the reservation. Poor systemPeter Y.
Le client n'a pas laissé de commentaire.Jillian B.
Le client n'a pas laissé de commentaire.RICKY B.
Le client n'a pas laissé de commentaire.Daniel K. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia K. | Expérience générale
Extremely friendly staff.Frank G.
Le client n'a pas laissé de commentaire.William P.
Never could talk to store always had some from call center that was difficult to understand or talk to. Been with that storage since opened and device over all dropped. Mover out mostly because of never getting ahold of store and told too many stories managers would make deal but corporate made me feel like trash. I work in hospital and have been treating Covid patients since this hit lived in camper to protect others at first that is why used storage unit if the way Uhal treated me and my stuff during Covid for being on the front line is how Covid nurses get treated for taking care of Covid patients then fear for humanitydemmick r. | Expérience générale
Made reservations for a truck and ended up switching to four different locations to finally getting one . Had to pay more for extra mileage and drive 40 miles out of the way after being told they had them at the specified location i needed. Will definitely use alternative services next time.Patricia W.
Jeff and Sean and the crew are great peopleJOSHUA H. | Expérience générale
Le client n'a pas laissé de commentaire.BILLIE E. | Expérience générale
Le client n'a pas laissé de commentaire.William H. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy B.
Le client n'a pas laissé de commentaire.CLIFF S. | Expérience générale
I received excellent customer service from a new employee at this location. She made renting a van and closing my storage unit a breeze. Five stars all the way.Clifford S.
Cynthia was extremely helpfulbrian s. | Premières impressions
Le client n'a pas laissé de commentaire.Robert S.
They were awesomeâ€¦ gas showed a lower level on line then what the truck hadâ€¦ had to have service help get it fixedCarrie C.
The equipment was clean but idk how well maintained...As I did have issues with the truck battery. Not sure if possible alternator issue but caused me to get stuck twice in 24 hrsStephanie L.
None fast and easy check in and check outHeather S.
Le client n'a pas laissé de commentaire.Makhayla S. | Premières impressions
Trailer was pretty worn in my opinion, box wise. I had issues with customer service on destination questions and it was very inconvenient when i was told i could keep it more tgan two days and it had to be delivered back. I wont be back thank youMark J.
Excellent service à la clientèle. The young man that checked me out and the young man that check me in was friendly and seemed glad to help.Tommy M.
Was very pleased the only reason I moved out was got a larger place so have room to store it there.matthew o. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M.
Dropped off the vehicle Monday at 453 was told I wouldn't be changed extra. Had to ask my own questions bc they guy wouldn't share what was going on. Was called Wednesday and left a message saying I did not drop it off. I have paper work when I checked it in. Called back and transferred to call center said I couldn't reach the local store. They had to leave a message and I would get called back. Was called back by GM and he said Truck was not in his lot. I told him timestamo and check in miles on my paper. He then had to call me back again in which he asked me time again to check video in which he then said oh we see you dropped it off but it's still not here. Maybe another dealer took it. Said it gets checked in on iPhone but not in main system. That's not my issue nor do I like being accused of not dropping off what I rented. Waisted an hour of my time today while at my job trying to work. Will not use this location ever again. Will drive to next town to avoid dealing with this unprofessional management. Never was given an apology for the suggestion that I stole the vehicle.gary U.
Continue to give great customer serviceDeann G.
Keep up the good work!Debra J.
Le client n'a pas laissé de commentaire.Kade M.
All was goodRobert M.
Outside of security to protect yourselves from thieves or violence, I have no recommendations at this time.Amanda F.
I thought this equipment was over priced for a one day rental, also on my receipt it had an 11:00 am pick but this trailer was not picked up until 12:00 pm!!Ashley S.
Le client n'a pas laissé de commentaire.Jimmy W. | Expérience générale
The truck that I rented smelled like cigarette smoke. Everything else was good.Tiffany N.
Le client n'a pas laissé de commentaire.Susan L.
Le client n'a pas laissé de commentaire.larry c. | Expérience générale
Le client n'a pas laissé de commentaire.Gayle S.
Le client n'a pas laissé de commentaire.Ronald M. | Premières impressions
Le client n'a pas laissé de commentaire.Jenna W. | Premières impressions
Very friendly.Heath D. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W.
The lady that checked me out was very sweet.Patricia K. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth S. | Expérience générale
was met at the door took the keys and said they would take care of and of we went. no wait timeJeff H.
The staff went above and beyond the standards of help. I was extremely impressed with the manager of the facility. I would recommend this facility of any one that I have ever dealt with.LINDA T. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie F. | Premières impressions
The staff were very friendly and helpful.LES W. | Premières impressions
I'm not the one who rented a UHaul. I don't know why I continue to receive emails from UHaul. I live in Georgia and also I am 77years old. Please delete me from your email list. ThanksMartha G.
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Best location where I have rented. Easy in, easy out. Exceptionally helpful!Walter J.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.SAWYER B.
Specific trucks for nonsmokers. The ability to ask for that in the order.Courtney M.
The staff was very helpful and informative and very friendly. Much more helpful then the St Louis facility where I picked up the truck.William H. | Premières impressions
The only thing that I believe would need to be done would be cleaner bathrooms.ETHAN A. | Expérience générale
lots of help and very friendlyHenry B. | Expérience générale
Le client n'a pas laissé de commentaire.Harry W. | Expérience générale
Excellent, friendly staff and provided great service. Very pleased with staff and facilities.Kathy J. | Premières impressions
I accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.Mary K. | Premières impressions
Such a joy these days to do business hassle-free.Monica Lisa G. | Premières impressions
Le client n'a pas laissé de commentaire.Jack L. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia B. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn H. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra F. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn C. | Premières impressions
Le client n'a pas laissé de commentaire.KRYSTLE M. | Expérience générale
Le client n'a pas laissé de commentaire.Ladonna R. | Expérience générale
Le client n'a pas laissé de commentaire.EVETTE T. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth G. | Expérience générale
I was overcharged $50. The day I rented the storage unit, I stated I only needed the unit through August 24. I was charged for the unit through September 28. When I looked at the bill, I asked why I was charged $150 when it should have only cost me $100. I was assured I was misunderstanding my bill. Getting this survey now because my rental agreement is over confirms I was overcharged by $50. Am I still able to get a refund for the extra $50 I was charged?kimberly o. | Expérience générale
Tried for a week to call and make a payment and it kept sending me thru the automated system if making a payment I will talk to someone or not make it at all!Thomas C. | Expérience générale
Thank you for putting safety firstVICKY S. | Premières impressions
This uhaul has a lot of convience factors and love the layout. The customer service is nice, professional, and helpful when needed. MerciIsis M. | Expérience générale
Always nice and helpful. Would always go the extra mile if I needed help with anything.christine p. | Expérience générale
Online system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.floyd s. | Premières impressions
The reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.Bill M. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFERY R. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone A. | Premières impressions
The customer service from your toll free number was horrible and not helpful.Tiffany L. | Expérience générale
The owner of this location is truly a good man.April S. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly C. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara W. | Premières impressions
Would use you again if I needed to.Denise H. | Expérience générale
There’s were out of roaches in our stuff when we picked them out.Shiheria A. | Expérience générale
Unit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.Benjamin P. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey M. | Premières impressions
I needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furnitureJudy M. | Premières impressions
Go in office to rent and not onlineAlrika C. | Premières impressions
Le client n'a pas laissé de commentaire.Jerald H. | Expérience générale
I never used the storage. Found a house and didnt need itVIRGINIA R. | Online Move In
Very great service, and polite.CEDRIC M. | Premières impressions
Le client n'a pas laissé de commentaire.April S. | Premières impressions
Thank you so much for helping me through these tuff times I really appreciate you guys I will definitely recommend this place to my friends and familyyadira a. | Expérience générale
Le client n'a pas laissé de commentaire.Ladonna R. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald M. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald M. | Expérience générale
Le client n'a pas laissé de commentaire.Elissa J. | Expérience générale
His name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!Amie G. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon Kay W. | Premières impressions
Get door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.Harry W. | Premières impressions
Le client n'a pas laissé de commentaire.Elissa J. | Premières impressions
Excellent staffrebecca s. | Premières impressions
Great service!Jose M. | Premières impressions
Le client n'a pas laissé de commentaire.Shiheria A. | Premières impressions
U-Haul helped me in a critical moment in life, making my life so much easier. And because of the first month's free rent policy I benefited from that, it really served me a lot and even if I was charged, the amount is minimal. Space is huge and clean, dry, amazing!King Yam T. | Expérience générale
Le client n'a pas laissé de commentaire.Anita B. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia D. | Premières impressions
Staff was always helpful and friendly, and ready to help you with your needs, facility was really clean we rented a truck to move in to our house and we stored somethings while my shop was being built. We had My mother-in-law rent a truck when she moved from California to Oklahoma and she rented a storage unit when she arrived great service, we strongly recommend them.Lynnette A. | Expérience générale
Amazing facility and staff!!crystal c. | Premières impressions
Le client n'a pas laissé de commentaire.patty s. | Premières impressions
I still don't have my lock.Lari C. | Premières impressions
I had received this unit in an ugly divorce and had to handle the transfer and such by phone from three states away. Hunter was awesome and worked with me through it. When I was finally able to come and collect the storage items, all was well stored, cool, clean and safe. Best storage experience ever!alexander a. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.Jann M. | Premières impressions
Le client n'a pas laissé de commentaire.Judy S. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
Le client n'a pas laissé de commentaire.Luis R. | Expérience générale
Staff was friendly and helpful. Nice big facility.katie C. | Premières impressions
Le client n'a pas laissé de commentaire.CARLISS A D. | Online Move In
Was not given the directions to unset alarm, therefor it set off when i open unit- and there is a big rat poison trap thing in unit taking up space, there was a pop spill or something in drive in bay, but other wise affordable and convenient with the carts.Benjamin P. | Online Move In
Le client n'a pas laissé de commentaire.Zetta B. | Expérience générale
The staff is always friendly and helpful and if you ever have a problem they do their best to help.Doris F. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca L. | Online Move In
Le client n'a pas laissé de commentaire.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca E. | Online Move In
The gentleman that helped me was awesome and understanding, I had already took the truck and trailer to clean it before I dropped it off.. I also got you guys a tow package installation via word of mouth the same day...Robert M. | Online Move In
Le client n'a pas laissé de commentaire.larry c. | Premières impressions
Everyone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.lesa k. | Premières impressions
I was extremely happy with my storage unit until my belongings got infested with roaches and spiders from a nearby unit. Then several of my boxes of books got destroyed from what I'm assuming to be either water or poison. I would use this facility again but put my belongings on boards and spray poison around my boxes.Sara B. | Expérience générale
That staff member Sean I believe his name is was always so polite and willing to help with any of my questions . Explained everything we needed to know very well . Service rapide et convivial. Prices are a little to high thoStacy C. | Expérience générale
These guys continue to impress me. Very pleased with this location. They're on top of things whether it be a wet foors or needing a trailer light adapter. Keep up the great work!James M. | Expérience générale
Le client n'a pas laissé de commentaire.BRAYLON D. | Premières impressions
They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.Mickie M. | Premières impressions
They go out of their way to make things right if there is a problemDoris F. | Premières impressions
Matt Hunter is a valuable asset to U-haullarry b. | Expérience générale
Le client n'a pas laissé de commentaire.Brittney G. | Premières impressions
This place would have been really good if it had known how to handle the accounts. No one could get them correct, not even the manager. It was a hassle to get even the payments made because the accounts were so messed up. They had a really knowledgeable hard working friendly guy working for them and the manager treated him like trash. He actually knew more than the manager so the manager fired him. Big mistake. He could work circles around the other guys.barbara h. | Expérience générale