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Maureen S.Customer Reviews for U-Haul Moving & Storage of Myrtle Beach
Testimonials From Recent Customers
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Used the truck for picking up local items. The truck was clean and they had an easy check out and check in process. I will use them again.
David B.Friendly staff, convenient pick up and drop off. Always easy to rent from uhaul!
Benjamin B.My trip costs me 2 extra days and $500 in hotel costs because my trailer was over twenty years old with bald tires..
james M.I returned the UHaul Dolly Tow last night, had pictures and a man from the location called me at 7:00am and was yelling at me threatening to call the police because I apparently “did not return it†which I did and had pictures. Calls me back minutes after the phone call saying someone tried to steal it after I returned it and then still did not apologize to me for the way he was talking to me and accusing me. He claimed he watched the camera's and I did not return it, which would not have been possible since I obviously did return it. I do not recommend.
Katyln B.Outstanding customer service.
Anthony H.The Surfside Beach manager runs that site really well, and he was courteous and helpful. I needed to move a piece of furniture and just needed the truck for a short time and the process was very smooth. I will definitely use U-Haul Surfside Beach again!
CRISTINA B.When you have a seamless and trouble free experience ... not much more you can ask for.
Gregory K.Excellent service à la clientèle
BOBBY L.I don't know that you could. It was pretty easy.
Charles S.Vehicle should have adequate fuel not empty
virginia C.Very easy and fast, Martin was great
Bruce B.Tires on trailer were all bad I needed to add air after loading trailer in RI. 800 miles away Then half way back the other tire went flat As for the truck the air pressure light was on the entire time The rental place knew I was traveling 1700 miles and allowed me to take two unsafe units What a disappointment
Joseph L.Went above and beyond to help me.
Linda P.Everything was perfect. The manager was great!
patrick C.The girl did an excellent job, she was very busy and handled it extremely well. Kudos to an employee who can multi task with a smile on her face!
Michele D.The young lady who helped me unhook the trailer was awesome. Very helpful and polite.
Roland C.Enter the correct answer to your questions and stop calling trying to change my request.
Cole W.renting a U-Haul was easy. great service. check in and out was quick & easy.
Richard D.Have preordered pads available when customer has ordered.
James S.Your customer service is the worst ever. The absolute worst
Steve S.Customer service was 5 star
Frederick C.Easy transaction, great service
David G.Experience was great, can't think of anything I would change.
Howard F.Manager was outstanding !!!
KENNETH D.Friendly knowledgeable staff, was a nice experience
Sean M.The gentleman who waited on me was friendly and efficient. Pulled up my account online and had me out of there very quickly. Fastest I have ever rented a vehicle. Great service!
Anita A.Did not catch her name, but the petite blonde who worked on Sunday morning when we returned our trailer was very helpful and thoughtful. We had a VIP coupon to apply to our rental charges - but she noticed that your system indicated it had already been used. She said she would have to call Corporate to figure it out. I see now she was successful in applying it. Thanks to her for going the extra mile.
Mick L.Dont put extra packing blankets cube attached to wall of truck they get in the way. Salesman was very helpful and professional, would definitely use this location again
Kathleen C.Keep on doing what you do best! Think of the customers.
Jerry H.I've rented from this location 4 times and I will not rent from any other location the employee was and is always very professional!!!
Scott V.Excellent service all around! Drop off location went above and beyond.
Maria S.Super friendly. Top notch service. Would recommend this location for sure!
Wendy B.Nothing, excellent customer service from pick up to drop off.
Anthony K.We were quickly and politely given the truck we had reserved. We would definitely recommend this site for your rental needs.
KATHLEEN F.The whole experience was great. I needed to get back into my Ubox after the official packing date and they obliged willingly. It was delivered and pick up once shipped on time without any issues.
Rochelle D.Marty was AWESOME. He was very helpful and made sure I had everything I needed. When it was time to return the Truck, Marty quickly and professionally reviewed everything & checked me out. It was a VERY SMOOTH PROCESS. Marty is a ROCK STAR!!
Robert S.Excellent service provided by Marty's location! Would highly recommend
Andrew G.Upon pick up it started pouring rain. The cust service person went out and brought my rental right up front. Excellent customer service.
christina F.Great, fast service with no issues.
Shawn K.Great service
Vince W.Trailer looked worn and had not been cleaned. I had to clean the trailer before loading. Secondly I got a call from U-Haul and had to travel to different facilities to pick up the trailer and truck aside of the location it was reserved. This was a major inconvenience as I was on a time constraint. Very disappointed with the logistics in this matter.
Brian Keith P.Had an absolutely insane experience with regard to getting another human being on the phone during the course of the time that I had the U-Haul trucks. I had a semi minor although serious matter that required a very simple solution. I can prove that I was on the phone and on hold over 3 1/2 hour period of time this past Sunday. All I heard from each human being on the other end of the phone was this wasn't the right department. That is not helpful and when I'm being transferred from one contact person to another based on the information I'm providing and I'm told I'm not in contact with the right personnel to solve the issue is absurd. I had a truck that was not safe to drive it was faulty and I was told I would have to wait for however long it would take for a maintenance truck to get to my location to service the truck when that absolutely was not necessary. It was drivable it just wasn't safe with regard to the three hour trip it needed to make. In any event I actually had two trucks at the time and had one scheduled to stay in the city in which I was making the phone call from. The solution would've been to leave the truck that wasn't working correctly and drive the truck that was working correctly back to the original destination and yet your system would not approve of that without charging me some unforeseen undisclosed amount of money for a problem that was outside of my control. Absolutely ludicrous to think that the solution to the said she wasn't as simple as leaving one truck versus the other. Your company decided to put me in physical harm and others or require us to remain at a location for hours on end in the hopes that someone could come and service the vehicle when I have no faith in this company with regard to the fact that it took 3 1/2 hours to get to a human being that at least to some regard attempted to provide the information I was seeking. This was avoidable and absolutely none sense!! The woman who handled the phone call was absolutely escalating the situation with her inability and unwillingness to provide a reasonable solution to the issue at hand. I insured before the conversation got to the point in which it eventually did that the phone call was recorded. And while I lost my cool at the very end, she did not maintain her composure early on. So I would suggest that phone copy looked into and the matter discussed further with regard to what your policy is versus what makes rational sense for all parties involved!
JOHN Y.Nothing! Marty (and his assistant) did a great job with me and answered all my questions. I am new to this area and they were extremely helpful with pointing me to a dump location too. THANK YOU MARTY!
Rick S.The young lady who helped me was very helpful and kind. She worked her butt off being the only one there and it was a little busy
george F.We the storage I didn't have any problem but with the rent of the truck was terrible I'm so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren't able to have the truck because it wasn't on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don't have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it's ok??? He said: yes it's. So I don't understand why you charge me with 37 dollars and said that the gas was on 1/4. It's not true!!!
PATRICIA M. | Expérience généraleMartin was great. Very helpful, friendly, and professional!
Tim Z. | Premières impressionsJust thank you for ev
IRA B. | Expérience généraleVery helpful !
Thomas D. | Premières impressionsMy unit leaks - many boxes were soaked & had to be thrown out. They had to replace themain steel beam which was badly corroded. The roll up doors are hard to open. I used rent a crate for my daughter's move to TX & that went well
Eugenie B. | Premières impressionsThe U-Haul clerk was courteous and very professional and would like to compliment her. Thank you for your cooperation.
Curtis T. | Online Move InThe Manager & his staff (Emily) were very professional & willing to answer our questions with accuracy. We had a unique problem deciding what to do with our Granddaughter's college stuff for a month and UHaul was our right answer. Merci.
Donna B. | Expérience généraleMartin provided us with excellent customer service.
DOUGLAS G. | Expérience généraleEmily Sullivan was rude. I forgot my idea but had a electronic copy . She said that she could not take that- ok. When I asked if she could check with her manager she stated "he will tell u the same thing" and huffed as she walked away. Not necessary. Before leaving to get it I asked if she could check her system as we have rented a trailer and storage unit on and off for the past 5 years and she rolled her eyes. Again not necessary.
NICOLE H. | Expérience généraleMarty was very helpful.
Sherry H. | Expérience généraleI moved to a new state and they made me feel welcome. A great example of how customer service should. I hope all the people in this town are as nice as them.
Donna F. | Premières impressionsMartin was both professional and extremely helpful in all stages of the storing process.
Isaac G. | Expérience généraleVery helpful, when we had some problems with the lock & gate, the Manager responded immediately. Emily at the desk was friendly & knowledgeable. Good place.
Donna B. | Premières impressionsVery friendly and helpful staff! Love this place!
nicholas m. | Expérience généraleIt's a storage unit.. nothing special but everything it is supposed to be! 👍
Jim H. | Expérience généralei needed assistance and all options were fully discussed and a good one was accepted. people there were great.
Richard H. | Expérience généraleVery nice staff clean and safe!
Timothy B. | Premières impressionsI/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!
April R. | Expérience généraleThe staff was very helpful and knowledgeable about their storage location.
Rhonda M. | Premières impressionsJohn checked us in and was an absolute delight! Great customer service and friendly staff
nicholas m. | Premières impressionsMarty is the best...truly.
Jacob W. | Expérience généraleThis was convenient and close to my home. I would use it again 8f I needed storage in the future
Patricia C. | Expérience généraleFriendly and helpful I recommend others in near future
LUCIANO M. | Premières impressionsConvenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.
Drew l. | Expérience généraleMy last name is spelled wrong it is Kerns.
Tracie K. | Premières impressionsThe lady helping us I think her name was Emily was so pleasant to work with
Brandon B. | Online Move InThe manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.
JASON A. | Premières impressionsMarty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.
Drew l. | Premières impressionsGreat staff, keep up the good work.
Tyrone H. | Expérience généraleObtaining a storage unit at Uhaul was quick and easy.
David I. | Premières impressionsGreat place, busy!
Patrick R. | Premières impressionsThe most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody
Rondal L. | Premières impressionsThe manager os fantastic.
Lori H. | Expérience générale⁷⁰
Claudia W. | Premières impressionsVery fast and easy. Staff is great location is awesome and accessibility is on point.
Tyler B. | Premières impressionsThe service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.
Sherry H. | Premières impressionsOmg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxo
Dawn S. | Expérience généraleThey were very friendly And helpful.
Richard N. | Expérience généraleMartin provided excellent customer service!
DOUGLAS G. | Premières impressionsMr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!
Sandy S. | Premières impressionsGreat place to rent a storage
JUSTIN M. | Expérience généraleMartin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.
Michael M. | Expérience généraleMartin was very professional .
Thomas H. | Premières impressionsGood service
HERMAN J. | Expérience généraleThe manger here in myrtle was very nice to move me cause the one i picked was to small
michelle k. | Premières impressionsStaff and management were extremely helpful, courteous and professional.
KENNETH P. | Premières impressionsMartin went above and beyond
Anthony I. | Expérience généraleHad my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)
Jose R. | Expérience généraleMartin went above and beyond the norm.
Anthony I. | Premières impressionsJoe was great to work and very knowledgeable.
jim s. | Expérience généraleGreat customer attitudes.
Jose R. | Premières impressionsthe manager is excellent and took care of all my needs
Trevor F. | Premières impressionsno problems staff excellent
PETER JAMES D. | Expérience généraleA great place to store your stuff
Danny N. | Expérience généraleThe place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.
SHEENA H. | Premières impressionsFound a dead rat among my things. Made me decide to move them. Manager was accommodating though..
Terita G. | Expérience généraleEverything was superb until I get to the access gate that did not work.
HERMAN J. | Premières impressionsManager and employee were helpful and friendly and made the process simple. thanks. rob jones
Robert J. | Expérience généraleI would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.
SHARLENE W. | Premières impressionsThey were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.
Sarah W. | Premières impressionsFacility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.
John V. | Expérience généraleThe General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!
John M. | Premières impressionsStaff was friendly and very helpful with my needs
Jeffrey S. | Premières impressionsThe entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !
mike g. | Expérience généraleThe staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.
Sandra T. | Premières impressionsthank you so much everything went smooth and perfe t
KRISTINA E. | Premières impressionsThe staff was very accommodating. I recommend this facility to anyone that's looking for a storage place within the area.
AQUILES G. | Expérience généraleMartian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.
tracy s. | Premières impressionsWas nice of Uhaul to offer one month of free storage.
Brian K. | Expérience généraleNot wasting my comments here. So bad, I've written a letter to the corporate headquarters.
SHAWN M. | Premières impressionsA lot of humidity and moisture was inside and my boxes fell apart when unloading them.
Barbara G. | Expérience généraleStorage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.
Tracy L. | Expérience généraleExcellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.
Justin S. | Premières impressionsThe staff was excellent and I would highly recommend this facility.
Wayne R. | Expérience généraleI reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facility
Carol C. | Expérience généraleThe RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.
Jeremy J. | Expérience généraleAisles are too tight for the trucks.
Danieal P. | Expérience généraleHours were OK but would have liked earlier and later access without having to pay extra.
DONALD A. | Expérience généraleThe location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.
Doris R. | Premières impressionsI did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!
Donna L. | Premières impressionsPrices are a little high compared to other nearby storage facilities.
Paul B. | Premières impressionsWe had no problems. Joe was extremely helpful each time I talked to him.
VICTOR P. | Expérience généralecomplaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was " oh it'll probably be okay ". This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I'm an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid
James R. | Premières impressionsThe card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!
larry H. | Premières impressionsMichael in.Mrtlye Beach was so very helpful and patient with me.
Kirk Y. | Premières impressionsMy Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.
Kathleen L. | Premières impressionsExcellent
Timothy A. | Expérience généraleFriendly employees...
Will P. | Expérience généraleStaff and facility exceeded our expectations
Jennifer K. | Expérience généraleGood experience !
Russell D. | Premières impressionsThese guys were helpful.
Scott M. | Expérience généraleHappy with employee and security of my storage. Thank.
Dee C. | Expérience généraleThese guys are rock stars !!!! Great costumer service.
carlos b. | Premières impressionsGood customer
tom w. | Expérience généralePeople were really nice
bob g. | Premières impressionsThe staff was great, always polite and helpful. I totally recommend this location.
Maravillas L. | Expérience généralePrompt in resolving issue to my satisfaction
Mark o. | Premières impressionsStaff was great
CLAUDE H. | Expérience généraleFacility is well run. Staff very helpful.
ROBERT G. | Expérience généraleFriendly and very helpful. Thank you!!
Timothy A. | Premières impressionsJoseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was empty
JAMES m. | Expérience généraleVery efficient and fast service.
joyce d. | Premières impressionsIf we need moving service again we will contact U-haul.
Dorothy F. | Expérience généraleNo issues good service
Curtiss M. | Expérience généraleThe guy on site was always available.
Valerie A. | Expérience généraleThe manager on duty did an excellent job!
Connie H. | Expérience généraleStaff exceeded my expectations. Very friendly and helpful! Will always use them in the future!
terry h. | Premières impressionsThe staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.
Michael W. | Expérience généraleWe used the storage unit for over 10 years and were very satisfied with the service.
SHAWN R. | Expérience généralethat I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I'm Very please
Dee C. | Premières impressionsThe staff at facility is a joke. Hasn't been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.
tim m. | Expérience généraleWe had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.
NICOLE H. | Premières impressionsI would use this again if needed...
johnny c. | Expérience généraleRep was very helpful.
Paul L. | Premières impressionsThe people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nope
sam s. | Expérience généraleThe aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!
adam J. | Expérience généraleMerci
W Gregory B. | Expérience généraleI will use this facility again.
ElBERT C. | Expérience généraleThe worker at this place was the nicest person
Michelle R. | Premières impressionsMerci
W Gregory B. | Premières impressionsJoseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.
alexandra g. | Expérience généraleKrysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!
KRISTEL V. | Premières impressionsI could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudly
brian g. | Expérience généraleEveryone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.
Doris R. | Expérience généralevery friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it
JERRY R. | Premières impressionsNice people, satisfactory experience
Roger N. | Expérience généraleAll the staff were fabulous.
SHELLEY C. | Expérience généraleThe guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!
Donna P. | Expérience généraleAlready have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.
francis w. | Expérience généraleTHE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOU
GRADY A. | Expérience généralePeople working in Myrtle Beach were very helpful.
Lizbeth W. | Expérience généraleGreat service with excellent knowledge and sincere people interaction!
CLAUDE H. | Premières impressionsWell maintained ,update to date security and reasonably priced.
ROBERT G. | Premières impressionsVery friendly staff, excellent service A1 facility
Michael P. | Expérience généralevery helpful Thank you!
Colleen B. | Expérience généraleThe people at the location was great
Tamela G. | Expérience généralePeople were friendly and helpful. Watch out with those tow motors.
James T. | Expérience généraleI will do business again..
richard b. | Expérience généraleBien
Del S. | Expérience généraleStaff was always very helpful and polite. Facility was clean and properly well maintained.
nancy m. | Expérience généraleI have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!
LYNN M. | Expérience généraleSales lady was very helpful with our transtion from VA
cleveland t. | RéservationThe delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1 000 % satisfied!!
James W. | Expérience généraleEverything ok
louise c. | RéservationI felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank U
ANINTA B. | Expérience généraleCustomer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!
Joe H. | RéservationEveryone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.
ed v. | Expérience généraleAlways Great Sevice
FRANCES P. | Expérience généraleExcelent service
Margret M. | RéservationVery nice and helpfull i recommend them
michael b. | RéservationNo problems what so ever. Very friendly
Chris Z. | Expérience généraleThis U-Haul office is great. James Hart and his crew were very helpful.
floyd d. | Expérience généraleI used them for u-box and the customer service for delivering it was terrible.
Peter P. | Expérience généraleGreat staff and good location.
john h. | Expérience généraleGreat experience.
Tim C. | Expérience généraleExcellent !!!
Charlene T. | Expérience généraleA very good facility
Nancy E. | Expérience généraleHad no issues with storage
Elenor m. | Expérience générale