Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent customer service, friendly and great van!
Employees were helpful and friendly!
They did a great job. Manager went above and beyond. Helped me out with my extension of needed reservations and helped me with an issue i was having with my truck. I wish more people would be this kind.
I was quoted one price on the phone for a one day trailer rental. Upon arrival i was asked to pay more than double.
Used this location before. Very helpful and curtious
Was told we would get a refund due to us haven driven a stolen vehicle. Very disappointed and still waiting for a refund. Was told 3 weeks ago it would be refunded and still waiting.
Our storage unit was not available until morning so we were allowed to unhook the car trailer and park the loaded van over night on the u-haul property to allow us to unload and return the van the following day. THANK YOU!
Need a sign visible from hwy 17 that would make it easier to find since it is located on a side street
As always Marty and his crew are very attentive and knowledgeable.
Everything was wonderful and very prompt. Mr.Martin was polite and helpful and took excellent care of my needs.
Went above and beyond to help me out on all matters
The place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.
Martin the GM at this location was wonderful. He went out of his way to help me out.
Front counter guy at this location is AWESOME but I completely forgot his name!! Still haven't received my email receipt but customer service was on point. Vehicle was clean
Staff is always amazing and very helpful!!! Manager goes out of his way to assure you are happy and understand details of equipment...
Found a dead rat among my things. Made me decide to move them. Manager was accommodating though..
Can not think of anything. Everything was great.
Better computer for credit card payment
Everything was superb until I get to the access gate that did not work.
The agent was very professional and accommodating.
Nothing Aiden was amazing very professional and helpful in any way. I will be doing business with this location and Aiden again very soon. Thank you.
The employees and the manager were terrific with my rental. I rent from this uhaul more then the other uhaul establishments
Friendly and helpful people at this location. Highly recommended!
Keep doing what you're doing, great service...
Excellent experience all around
Marti and the Crew were Great
Gentlemen was very nice and helpful. Quick and easy process.
The tow dolly had no working lights, it was connected at site however it didnt work. I had to put my 4-ways on the car I towed then had to deal with a dead battery at the othwr end. The people I got the truck from were super strand storage
Marti does a Great Job and has a Great Staff
Great job will be back
Manager was very attentive to me as well as other customers.
Great guys
Manager and employee were helpful and friendly and made the process simple. thanks. rob jones
Large location, later hours than other facilities and the staff was very friendly and accommodating
I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.
Martin was great thanks so much
They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.
Facility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.
The on-line reservation system did not work for me so I had to call mine in. The equipment was not at the location I reserved, the drop off location was different than i asked for and it was all confusing. The guys at the pick up location were very helpful but the trailer I got was not what I reserved, but I made it work. Hopefully. my experience in two weeks will be better.
fantastic service..thumbs up !
The General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!
The General Manager, Martin, was extremely helpful. He went out of his way to help locate storage units that did not show available online. He also allowed me to drop off the truck at his location instead of the location that I had to select online.
Marty inspected my connection graciously. I lost my running lights on the way to SC and thought it might be U Hauls problem. As it turns out, U Haul is more reliable than Mercedes Benz-). I would love to give Marty more business.
Every time I have rented I have always been rerouted to a different location and not the first site confirmed.
Small crowded facility. Took too long to check in
In and out quickly
Look a little closer at any damages after a drop off. The truck I had the bumper was pushed in from a previous user. No one caught it but the tire was rubbing on the metal fender and plastic. It was unsafe and It should not have been rented out till fixed
This was absolutely the best rental experience I've had in a long time. The staff has really got it together. Thanks, Paul
Staff was friendly and very helpful with my needs
Pick up was quick and easy. Staff very helpful
The entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !
Waited 30+ minutes for truck. Truck was sardined in place and I had to extricate it from parking spot. Other U-Hauls pull it out and get it started for customer and verify info on truck. Windshield was very dirty. Will not use this location again. Any truck over 15' cannot navigate storage area. Very poor design of whole facility.
The staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.
The manager, Martin, was very helpful!
NEEDS to be bigger, for parking. Thank You-all..
Being charged an extra day for the trailer because the guy didn't check it in until 10/12. Trailer and truck were dropped off 10/9. Of course I can get no human on UHaul's phone. I will dispute th charge!
thank you so much everything went smooth and perfe t
Despite having an address on a major roadway, the uhaul center is hidden behind another building that fronts the roadway. After a long roundabout circle, I located the center. When I went into the office, there were four staff members who seemed to be interrupted by me. I was told to just leave the keys in the truck and they would email me a receipt. That was 10/5/2020. Today is 10/7 and no email yet. Not happy at all.
The staff was very accommodating. I recommend this facility to anyone that’s looking for a storage place within the area.
Martian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.
Was nice of Uhaul to offer one month of free storage.
Not wasting my comments here. So bad, I’ve written a letter to the corporate headquarters.
A lot of humidity and moisture was inside and my boxes fell apart when unloading them.
Storage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.
Excellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.
The staff was excellent and I would highly recommend this facility.
I reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facility
The RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.
Aisles are too tight for the trucks.
Hours were OK but would have liked earlier and later access without having to pay extra.
The location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.
I did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!
Prices are a little high compared to other nearby storage facilities.
We had no problems. Joe was extremely helpful each time I talked to him.
complaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was “ oh it’ll probably be okay “. This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I’m an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid
The card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!
Michael in.Mrtlye Beach was so very helpful and patient with me.
My Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.
Great
Friendly employees...
Staff and facility exceeded our expectations
Good experience !
These guys were helpful.
Happy with employee and security of my storage. Thank.
These guys are rock stars !!!! Great costumer service.
Good customer
People were really nice
The staff was great, always polite and helpful. I totally recommend this location.
Prompt in resolving issue to my satisfaction
Staff was great
Facility is well run. Staff very helpful.
Friendly and very helpful. Thank you!!
Joseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was empty
Very efficient and fast service.
If we need moving service again we will contact U-haul.
No issues good service
The guy on site was always available.
The manager on duty did an excellent job!
Staff exceeded my expectations. Very friendly and helpful! Will always use them in the future!
The staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.
We used the storage unit for over 10 years and were very satisfied with the service.
that I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I’m Very please 😍
The staff at facility is a joke. Hasn’t been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.
We had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.
I would use this again if needed...
Rep was very helpful.
The people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nope
The aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!
Thank you
I will use this facility again.
The worker at this place was the nicest person
Thank you
Joseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.
Krysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!
I could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudly
Everyone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.
very friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it
Nice people, satisfactory experience
All the staff were fabulous.
The guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!
Already have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.
THE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOU
People working in Myrtle Beach were very helpful.
Great service with excellent knowledge and sincere people interaction!
Well maintained ,update to date security and reasonably priced.
Very friendly staff, excellent service A1 facility
very helpful Thank you!
The people at the location was great
People were friendly and helpful. Watch out with those tow motors.
I will do business again..
Good
Staff was always very helpful and polite. Facility was clean and properly well maintained.
I have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!
Sales lady was very helpful with our transtion from VA
The delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1000% satisfied!!
Everything ok
I felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank U
Customer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!
Everyone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.
Always Great Sevice
Excelent service
Very nice and helpfull i recommend them
No problems what so ever. Very friendly
This U-Haul office is great. James Hart and his crew were very helpful.
I used them for u-box and the customer service for delivering it was terrible.
Great staff and good location.
Great experience.
Excellent !!!
A very good facility
Had no issues with storage
