I had nothing but problems with the staff at the kings highway location & a lot of my property ended up damaged because of water & mold
James M | Overall ExperienceSelf Storage Units in Myrtle Beach, SC, 29575
U-Haul Moving & Storage de Myrtle Beach
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412 S Cypress St, Mullins, SC 29574 View Available Units42.5 miles from this location
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- 4,0 - Cote moyenne des clients
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The girl at the counter was a polite rude person. She did not give me proper instructions upon entering the gate and finding my unit because she directed me down the wrong side of the units and the truck got stuck. The staff didn't offer assistance. She acted like it was an inconvenience to redo my access key because it didn't work first time, and because she had to get me a lock that was also a free offer. We had trouble maneuvering the truck with the dolly on it so we had to take it off and hand move it in order to get the truck out. This has been my worse experience with uhaul ever. Including pickup and drop-off and the truck they gave me had roaches and yes I have pictures.
Jennifer R | First ImpressionsThe only complaint I had was problems with the roll up door.
Steve M | Overall ExperienceYour staff went above and beyond
Stephanie B | First ImpressionsReal friendly people
GENE H | First ImpressionsNice people, clean and secure, used this location for 3 years no problems.
Randell F | Overall Experience5x5 that I could barely store anything was $50 a month!! I found a much better deal with a much bigger unit for the same price! Over priced and tiny is not the way to get customers to stay! It was convenient being close to us but the money I spent out was ridiculous being on social security!! I’m not one of the rich ones who gets $1k’s monthly and to pay out that much smh I looked and found a better cheaper deal
Idris S | Overall ExperienceReview of U-Haul: Avoid at All Costs My recent experience with U-Haul was nothing short of a nightmare. The facility itself is a chaotic maze of trucks and trailers strewn about haphazardly, making access to the storage units nearly impossible. Navigating through this mess felt like solving a labyrinth puzzle rather than a straightforward visit to retrieve my belongings. The customer service was equally appalling. The individuals manning the front desk were not only unhelpful but shockingly rude. Their attitudes were abrasive and dismissive, as if inconveniencing customers was their primary goal. To make matters worse, their behavior was tainted with undertones of racism, which is completely unacceptable in any setting, let alone a professional business environment. It was evident that some of the staff members were under the influence of substances, exhibiting erratic behavior and making it clear that their focus was anywhere but on customer service. This negligence and unprofessionalism reflect poorly on U-Haul as a company and raise serious concerns about their operational standards. In conclusion, I strongly advise against using U-Haul for any storage or moving needs. The disorganized layout, coupled with the disrespectful and potentially dangerous behavior of the staff, paints a picture of a business that should not be operating. My experience was not just disappointing; it was deeply concerning
Bradley M | Overall ExperienceI would just like to let you know everything was great except I had to throw out a bunch of stuff because it got mold on it.
Christine G | Overall ExperienceEmily and the staff were cooperative and helpful. Sage was great. He was patient and professional. I am very happy that I chose this location.
bob p | First ImpressionsEmily was great to work with and was very professional and helpful. Certainly an asset to your company.
CHRISTOPHER W | Overall ExperienceGood prices. Clean units. Emily was great, Eddie also helped me.
Dan C | First ImpressionsI moved out 4/26/2024.
Steven H | Overall ExperienceI was charged 13.48 after I moved out 5 days early. Very dissatisfied about that
Jean P | Overall Experience