The location is severely under staffed; have employees in the front store, acknowledge a customer when they enter the store. I felt like a cardboard figure, standing there waiting to be helped. Obviously, a result of understaffing. When the issue was addressed with the so called manager; he simply blew it off. The rental process was smooth, once I got out to pick up the actual rental vehicle. The customer service was substandard.Carlos F.
Customer Reviews for U-Haul Moving & Storage of Naples
Pour nous contacter
Naples, FL 34112
(Btwn Davis & Airport Pulling)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lynn M.
Le client n'a pas laissé de commentaire.Barbara W.
2200 miles and truck ran flawlessly from Fl. To Az.KATHLEEN H.
Not enough people working. Lot is way to small for the number of vehicles. Our total when booked was 54 $and change. Our credit card was charged 84 $and change. No receipt was received.Christopher A.
Very good place to do business withJASON T.
This was not the originally scheduled pickup...mine was supposed to 11825 collier blvd. Terrible location. Terrible service. Seedy characters trying to get money outside. They didn't have my truck. Had to travel across town to 2001 e tamiami tr. better location but wasted a ton of time. My next rental is for 5725 collier on May 3 (rez#24891755). Will they have my truck? 15'. Or should I just pick up at 2100 tamiami?Sally G.
I have used this site several times. It is very tight providing the very minimum space to hook up and turn around. This trip I was picking up an enclosed 4 X 8 trailer. I was very pleased when hooking up as the trailer appeared very new. As I was pulling away, two other customers flagged me down as the staff person noticed a padlock attached to the door of the trailer as I was pulling away. Isn't the trailer to be checked for cleanliness / damage before it's rented?! Another issue is the lot at this site has wire, screws, batteries and other potentially tire damaging items all over the lot. No, I do not recommend using this dealer.GARY M.
Le client n'a pas laissé de commentaire.Thomas O.
Le client n'a pas laissé de commentaire.michael D.
Maybe have another desk clerk when the line gets long.Paul H.
Le client n'a pas laissé de commentaire.dennis P.
Expand parkingMichael B.
Your service technician checked over the unit within minutes of my arrival and had me on my way immediately. Great experience. ThanksTODD L.
1) Not enough customer parking 2) Service slow; not enough people to wait on customersWesley E.
Le client n'a pas laissé de commentaire.fran W.
Le client n'a pas laissé de commentaire.Kerry L.
Truck had Needs Oil Light on Needs alignment Smoker smell thruout cab Good pricing/availabilityTerrence C.
Le client n'a pas laissé de commentaire.ROBERT Q.
the waiting to pick up equipment was a nightmare. I would prefer picking up any future rentals at any other location.Steven P.
Le client n'a pas laissé de commentaire.greg H.
Can think of nothing to improve onterry D.
Le client n'a pas laissé de commentaire.Cynthia J.
Very helpful. Prompt service. Highly recommendedFLORENCE N.
make sure more than 1 customer service rep is checking people out. Mayne 1 line for people with reservations and 1 line for walk in traffic.peter L.
The guys working outside dealing with trucks and equipment above and beyondFederico B.
The gentleman dog was very nasty and seemed like he was very agitated the young man that helped me the first day when I return the vehicle trailer was very nice and helpful I think Doug may need to find a different job because he's not happy.JACKEY F.
Le client n'a pas laissé de commentaire.Rafael S.
Le client n'a pas laissé de commentaire.DAVID P.
Alvin was awesome.JOSEPH R.
I rented almost a week in advance, a 6 x 12 trailer. When I got there they didn't have one so I had to take a 5 x 8 trailer. My drive from my move-out to my move-in was 55 minutes long instead of making one trip I had to make three trips. Therefore that cost me a lot of extra money. Also the woman at the desk who rented the trailer out to me was ver rude. Never again!Vickie S.
Drop off was smooth and quick.Martin M.
just a so so experience. disgruntled customers on the line waiting ... I booked online was told it cannot be trusted by customers and workers the site says if you pre check in the wait would be half the time ...it was still about a half hour since others in front of me were having trouble with their appointments ....Anthony B.
Very friendly and helpful staffROBERT C.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.JEFFREY O.
Le client n'a pas laissé de commentaire.Yaser Y.
Le client n'a pas laissé de commentaire.Alexander V.
Le client n'a pas laissé de commentaire.Jim L.
Excellent experience with the staff; great value.James M.
I went online to set up my reservation for a van. There was one person checking customers in. I stool in line for 1 and 3/4 hours to get the van. . . I was late for the furniture pick up and 2 other appointments that day because of this extensive wait. . .annette S.
Le client n'a pas laissé de commentaire.FREDRICA G.
Once again the person at the front counter was a disaster. While a line of customers all the way to the back of the room (about 50 ft) witnessed him arguing with a young couple and toddler about the price of there rental truck . He was charging them much more than what the online reservation app said they would pay . He did this a good 45 minutes. Finally the manager came in and set the price of half of what he was trying to charge them. The inside check in counter is a disaster because of this employee and his attitude. The outside crew here is awesome once you get past the very arrogant counter employee. On Saturday expect to wait in line an hour to hour and a half to get your U-Haul rental.. This is the worst run business I have seen for a very very long time.. It is really a shame there is not a competitor in naples. They would have all of this locations business. I actually love U-Haul but this location is the worst when it comes to the inside customer service.David M.
Le client n'a pas laissé de commentaire.Guillermo G.
Le client n'a pas laissé de commentaire.cliff H.
Le client n'a pas laissé de commentaire.ANDREW K.
Communicate better with your customers. Listen to their questions without being rude ! I will not use this location again.mark W.
They never informed me the type of vehicle I reserved (by calling 800# because the Ap could not) was not available. They gave me a beat up truck, the sun visor just fell off! Never could check back in on ap either because some how their were multiple reservations. Nevet again!Brant B.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Karen K.
Le client n'a pas laissé de commentaire.Emmanuella G.
I reserved a truck at one location wasn't there told me it's at another location wasn't there had to go to another location. I guess if you have reservations it means nothingMike D.
Le client n'a pas laissé de commentaire.michael L.
This location was clean but very cramped for space. The line of returned equipment was so long I had to veer to the side to get completely off a very busy street. One of the employees checking in was rude and impatient.JAMES M.
Le client n'a pas laissé de commentaire.Robert P.
I was on wait at the store, for 45 minutes waiting when I did my reservation the night before ... but Overall everything was good thank youJonatan E.
I think what you are doing is greatELAINE T.
Le client n'a pas laissé de commentaire.salvador S.
Le client n'a pas laissé de commentaire.Fritz J.
I imagine there is always room for improvement but I can't really think of a thing. The rental went smoothly and everyone was friendly and helpful.Greg V.
The whole process is antiquated and needs to be re-examined. Still waiting for my email receipt.Edward B.
Le client n'a pas laissé de commentaire.ROSS B.
billed wrong mileage price, said they would fix it. did not.tim B.
GREAT SERVICE AND EQUIPMENTNICK G.
45 minutes wait time to pick up the vehicle. Staff was slow and spent excessive time on arguing with each other/bad mouthing each other to customers instead of trying to speed things up. Chaotic parking lot with not enough space for the customers wishing to pick up.Daniel L.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Jonathon M.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Donald F.
Very friendly and helpful.Loreto L.
Le client n'a pas laissé de commentaire.Janet H.
No hassle on the return . Everything was as expected and better. I will recommend to anyone .david M.
The attendant at this location was also a respectful young man.JOSEPH T.
The location on old41 was not manned and dirty also the equipment was filthy.HOWARD D.
I have used this location before with great success. This time however, it was absolutely awful. Made a reservation for Sat. morning at 9 - when I arrived, the lot was totally full with nowhere to park.. walked in and the line was at least 10 deep- no way to socially distance- only one lady working. Took until 1030 to get truck I was supposed to get at 9. Then got in truck only 3/4 full of gas...was not informed to just fill back up to that level- ( which is supposedly protocol). Returned truck that afternoon. Lousy service checking it back in outside- they just didnt care. And went inside about the gas situation and encountered the rudest employee - talk about lack of customer service. Would not go back to this location unless Management or something changed. Think they should have enough employees to handle the appointments at a minimum, with an appointment no one should have to wait an hour and a half. And they all need a lesson in Customer Service.SHELLEY Y.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.John P.
Nothing! The crew at this location is THE BEST CUSTOMER SERVICE REPRESENTATIVES!!! Once again, a very satisfied purchase from this location for our moving needs! Bravo! Thank You!David C.
Always a pleasure to rent from hereRosemary C.
Le client n'a pas laissé de commentaire.Paul R.
Polar opposite experience. Unfortunately my pick up was so terrible that no amount of good service could erase it.Carol G.
1. The right rear view mirror was broken -- top & bottom, and taped up so I could not adjust it or see the right lane. VERY DANGEROUS! 2. The windows were filthy and the washer fluid tank was EMPTY. 3. The whole van was filthy and possibly not washed in months 4. The steering wheel was not washed or sanitized as the last person left ketchup on it. 5. But the check-in clerk, driver attendant, and phone operator were courteous and helpful.William M.
Le client n'a pas laissé de commentaire.Donna W.
The day I picked up the truck there were at least 15 people in line, and one person to help them. I was also never notified that the truck did not come with a lock because it wasn't a local move. Why would that matter? I still need to secure my belongings!!Lisa S.
Le client n'a pas laissé de commentaire.robert H.
They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it's just like a space. This was so annoying. .nicholas e. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis K.
I had made a reservation and had the reservation paper when I checked out the trailer. I handed the paper to the office clerk after waiting in line and he very rudely insisted I talk to him and read the information that was on the paper. He very rudely thought he was a comedian . I just wanted him to do his job. This guy is very rude and has no business interacting with customers. I will avoid this location in the future or change companies if you have this type of employee.dave M.
Le client n'a pas laissé de commentaire.ALBERTO Y.
Place is clean and the staff are happy and friendly. I have nothing to complain about.Jonas M. | Premières impressions
Le client n'a pas laissé de commentaire.Asif S.
Le client n'a pas laissé de commentaire.John B.
Renting here is always great. The rentals are clean. The staff is pleasant! Thanks for always being helpful when needed. This place is great!!Rosemary C.
Le client n'a pas laissé de commentaire.JAMES K.
yow dolley was not inspected completelyAlbert S.
The uhaul guy who received my trailer was very friendly and professional, will definitely use u-haul again for my next moveRAYMOND F.
No room to park, lot is extremely congested to the point of not safe. Very slow check in. Need more counter help.Thomas S.
Alvin was apologetic for the experience we had picking the truck up. We called and spoke to Ndu Chino on the phone and he was delightful to deal with.Dave W.
Le client n'a pas laissé de commentaire.Stephen T. | Premières impressions
Competition much less expensive and new. You would be my second choice.John B. | Expérience générale
Le client n'a pas laissé de commentaire.George H. | Premières impressions
Le client n'a pas laissé de commentaire.michael A. | Premières impressions
Long lines , need more front desk personalRichard K. | Premières impressions
Le client n'a pas laissé de commentaire.Dan H. | Expérience générale
The owner of the facility made our rental a pleasure.Dan H. | Premières impressions
The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.MARK R. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTO R. | Online Move In
I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn't large enough (I wasn't told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2 200 miles so I appreciated his helpfulness and kindness.Elizabeth P. | Premières impressions
Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn't stay open and therefore smushes as you walk through with items. Also, can't open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.DAYNA W. | Expérience générale
Le client n'a pas laissé de commentaire.denise j. | Expérience générale
> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.joe s. | Premières impressions
Petty, lazy help.Michael M. | Expérience générale
Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!Tuesday O. | Expérience générale
While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..Patrick C. | Expérience générale
Helpful and friendly service.george m. | Expérience générale
Great place and service..Pete D. | Premières impressions
Great experience!Lisa B. | Expérience générale
The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.Sheila F. | Premières impressions
I would recommend to a friend.BROCK W. | Expérience générale
The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Badmario c. | Premières impressions
Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.SHERRY T. | Expérience générale
The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.Gordon M. | Expérience générale
Very good equipment and service in both locations.jeff w. | Réservation
Worst customer service experience! We were told that there is over 15 000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!pj h. | Réservation
Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointedJohn H. | Expérience générale
MerciJoseph M. | Expérience générale
Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,DICK S. | Expérience générale
Friendly, helpful staff.Shirley C. | Expérience générale
Mixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.Cathryn S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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