Évaluations des clients U-Haul Moving & Storage of Naugatuck

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Naugatuck

Cote générale :

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Clark H.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Le client n'a pas laissé de commentaire.

lee M.
Évaluation :

I was given a trailer I could not use. The car I was trying to move wouldn't fit on the trailer. So I ended not using it. I feel I should have got some kind of financial relief on this but fell on deaf ears. Very poor service

Timothy R.
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Personal service was excellent! Your Naugatuck location is GREAT! Only issue was that the vehicle needed an oil change, per the dashboard info. Since I only put 50 miles on, it was not an issue.

CHRISTOPHER O.
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Piece of cake

Katrina R. | Expérience générale |
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Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.

Michael J.
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Mobile check in is inefficient. No point to go wonder the parking lot looking for the truck just to go back inside to get the key. Service representative was rude and slow.

Thomas F.
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Le client n'a pas laissé de commentaire.

Marco E.
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Le client n'a pas laissé de commentaire.

Julius A.
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Le client n'a pas laissé de commentaire.

Ronald S.
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Everything was great, we had our reservation changed due to our needs. However when we had to return the truck and fill the gas tank, we spent $18.04 on over 8 gallons of oil. We drove the truck 12 miles. So your trucks get 1.44 miles per gallon. That is outrageous and we are hesitant to believe that is accurate. Perhaps the gas meter isn't accurate and we never had a full tank once we picked up the truck. No one in the office seemed to care about speaking to us on this matter.

anne C.
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It took over 20 minutes to check the truck back in at 6pm I should have been able to drop and go but we had to wait for the one person that was trying to take care of five people at the same time . This is probably a busy check in time another person would have made the process easier . There were four trucks waiting to be checked in .

Anthony C.
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Le client n'a pas laissé de commentaire.

Paula M.
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Le client n'a pas laissé de commentaire.

Christopher W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MaryAnn s. | Premières impressions |
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Late hrs for access would be great.

Asif M.
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My 15' truck was screeching all the time, seems like a brake issue, very loud and annoying for my 250 mile trip. The truck was also slow to shift gears, staying in low gear longer than normal causing the fuel consumption to go up. The included a moving blanket and trolley which I did not requested, they were sealed to the back entrance of the truck so I could not move it out of the way, which hinders my loading and offloading and took up much needed loading space. I'm sure if I had broken the deal to move it, I would have been charged for it. Lastly my final amount was way higher than the estimated amount given when Booking. I wish there were more other companies I could have use.

JEFFERY B. | Expérience générale |
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With the security that is in place access should be allowed 24hrs.

Jeffery B.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

Burton Loyal S.
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very helpful

Richard P.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Lev K.
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Le client n'a pas laissé de commentaire.

Mary C.
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Take pictures of inside, front, back, sides and top of rental instead of having to spend alot of time to check boxes with descriptions and adding photos for every item noticed.

Rebecca E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maritza V.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Kenneth F.
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Le client n'a pas laissé de commentaire.

Michele D.
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Le client n'a pas laissé de commentaire.

Matthew K.
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Only issue I had was they could not take two forms of payment.

Frederick E.
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Le client n'a pas laissé de commentaire.

Eric S.
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Le client n'a pas laissé de commentaire.

ANTHONY J.
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No problems.

Brian F.
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Le client n'a pas laissé de commentaire.

Raymond A. | Premières impressions |
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No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.

Catherine E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Teresa M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas B.
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Pleasant people to deal with. Renting a truck was a hassle free experience. Very pleased.

Christopher W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

FRANK C.
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Le client n'a pas laissé de commentaire.

Erika B.
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They were super helpful and super nice

sunny B.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Although I got through it, the after hour online return was a bit cumbersome for a first timer. I also had some specialized instructions before I left w/rental. She was nice, helpful and professional.

Norma W. | Expérience générale |
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Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.

John T.
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Everything was ok, But I usually go over a vehicle to make sure certain parts are sanitized and when I did it was quite dirty so in that sense I'd recommend it be cleaned, I went over it with White Sanitizing Wipes and it took about 11to get it clean. So someone didn't wipe it down before I picked it up. Other than that it was ok.

Brandon S.
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Le client n'a pas laissé de commentaire.

patricia b. | Expérience générale |
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this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.

David K.
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Le client n'a pas laissé de commentaire.

Cierra R.
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Le client n'a pas laissé de commentaire.

Joseph C.
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One of the better U-Haul experiences I have had. The staff at this location are helpful and friendly.

JOHN N.
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Le client n'a pas laissé de commentaire.

Zach K. | Premières impressions |
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The staff who helped me out on my check-in day were great! Helpful and quick

Christina H.
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Excellent service. Very easy to rent and return.. lol they also have the dolly and blanket in the truck Incase you actually need it .. especially useful when u say you don't.. lol!! A+

Chris S.
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was a pretty easy pickup & return and everyone there was helpful and nice. Good experience and will use this location again if needed!

Johnnie J.
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Le client n'a pas laissé de commentaire.

Thereso S.
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Le client n'a pas laissé de commentaire.

Michael S. | Expérience générale |
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Everyone here has been helpful throughout my time renting my storage unit. Moving is very stressful and they've been helpful with truck rentals as well. Absolutely no hassles. This location did not provide me with no added stress to my move.

Lisa R.
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Le client n'a pas laissé de commentaire.

Thereso S.
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Le client n'a pas laissé de commentaire.

Bradley W.
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It was all explained well. I had to use the after hours dropoff on the phone sequence. Move involved than I would have guessed but the directions and flow were great.

Peter K.
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Le client n'a pas laissé de commentaire.

laura F.
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You guys were awesome from start to finish! Moving is so stressful, and you guys did an A+ job, but making me feel comfortable! Thanks again!

Nino F.
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Le client n'a pas laissé de commentaire.

Felix D.
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Le client n'a pas laissé de commentaire.

Felix D.
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Le client n'a pas laissé de commentaire.

Felix D.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Brett H.
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Team members there are always helpful and professional. Will happily rent there again if we need it!

Jeff T.
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Le client n'a pas laissé de commentaire.

Kevin O.
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N/A

James L.
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Le client n'a pas laissé de commentaire.

Simone S.
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Grate staff all went very well,

Brian C.
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Le client n'a pas laissé de commentaire.

JOSE G.
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My experience was excellent. Everything and everyone was awesome from start to finish, love you guys, thank you very much for an excellent service.

ray V.
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Great service very helpful employees.

Gregory K.
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Le client n'a pas laissé de commentaire.

Michael C.
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The sun visor on the driver's side was broken...as someone over 6 feet tall it was hanging and it somewhat impeded my vison. Otherwise it was a good experience.

Scott E.
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I ordered a 26 ft truck and was told last minute there were none available. Other than that great customer service.

Richard C.
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Le client n'a pas laissé de commentaire.

Roland A.
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Le client n'a pas laissé de commentaire.

Erik S.
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The truck (30 mins from my home) and the auto transport (1 hour from my home) were at two different locations which made it very difficult to aquire all the equipment I needed.

Chileon D.
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Le client n'a pas laissé de commentaire.

Mauro M.
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Great customer service. Very nice people made the experience hassle free. I would recommend this store to my friends and family.

Nicholas G.
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This location called me twice during my move to make sure I was dropping the truck off because they had a reservation for 7 AM which happened to be my return time. I found these calls very disruptive, I was aware of when the truck needed to be returned.

sally R.
Évaluation :

nothing. Everything was great !

Megan S.
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Le client n'a pas laissé de commentaire.

Linda C.
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Freindly and quick service

Patricia L.
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I was aggravated when I picked up the truck. I reserved a 15 foot truck because we needed a ramp to move heavy furniture. The person asked me what time I wanted to pick it up, and I said 3:00. I arrived at 3:00 to discover that my truck was due back at 3:00 but wasn't back yet. I asked why there wasn't turnaround time and was told there usually is. So, why was I told I could pick up my truck at 3:00? I was told I could come back later or go to Waterbury. This was unacceptable, since I had a scheduled pick up time in Norwalk. There was a 20 foot truck on property, and I said I wanted that for the same price. I was told I couldn't have that one, but I could have a 10 foot truck for a discount. We made it work, but it was difficult getting the furniture in and out of the truck, and tougher to fit it into the smaller truck, since it couldn't be stacked. My husband and I are both nursing back pain now, thanks to this issue.

Rebecca H.
Évaluation :

The van says needs an oil change

Luis R.
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Very professional and a great interaction.

Michael P.
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The staff were amazing. They went out of their way to help.

Jessica C.
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I don't know if it was the location or just uHaul policy but we underestimated the time we would need the truck and instead of allowing us to extend our rental, they charged us a late fee and extra safe mover fee along with one other fee, about $50 for an extra 1.5 hours when we asked to rent it for another day in full. They said no there was another rental, yet we got back and there were 3-4 more of the 15' trucks still there that could have been rented out and allowed us to keep ours. We have 3 kids and it was extremely difficult and now we're out $50 and didn't get the time we actually needed.

Paul S.
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Le client n'a pas laissé de commentaire.

stephanie F.
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Was never aware of a $20 service charge for not "checking in my Uhaul trailer upon drop off. I explained that I was never told and that they actually recieved the trailer a whole 18 hours earlier. I've never had to check it in online in the past. I was never overcharged by accident and then charged a service fee in the past. Terrible experience.

Lisa R.
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Nothing

Margaret B.
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The service was typically above-average.

dianna r. | Expérience générale |
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Excellent service, I will be happy to choose them again.

Stephen G. | Expérience générale |
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We never had a problem while renting the indoor temperature controlled storage unit. We felt our belongings were 100% safe being stored there. Any staff we talked with were always friendly and helpful!

Michael S.
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Le client n'a pas laissé de commentaire.

Rebecca H.
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Include at least 50-100 miles.

javier L.
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Le client n'a pas laissé de commentaire.

Bryan C.
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Great customer service that has consistently met my needs. Never any hassles always professional and courteous. Only place I use for my rental needs!!

Luis A.
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After hours!Do not place keys in drop of box until your a 100% check of

Richard L.
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The truck was clean and in good shape. However, the steering seemed to be a little loose and required more than normal input to keep it in the lane.

ngawang d. | Expérience générale |
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Awesome

William F.
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Le client n'a pas laissé de commentaire.

Laurel W. | Online Move In |
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I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!

DeWygee W.
Évaluation :

I was in a hurry and they accommodated me quickly and efficiently. Awesome customer service

Michael S. | Premières impressions |
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Gregory helped me a lot with setting up my storage unit. He provided me with information about movers and trunk rental. He even came out to help me when my card wasn't recognized in the system yet to grant me access to my new unit.

Eric M.
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Everything went pretty well. It took a bit longer to check in than I expected and I wasn't offered a dolly or hand truck (which I almost forgot). But the representative was very friendly and informative otherwise. Overall pretty good experience.

Thomas W.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Andrea P.
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The clerk was awesome

Tom D.
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Le client n'a pas laissé de commentaire.

Gary B.
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a $20 convenience fee is a little crazy to me

lorraine m. | Premières impressions |
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All the help you need for the accommodation of storing your personal items are excellent. Thank you very much

Virginia D.
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Le client n'a pas laissé de commentaire.

vanessa v. | Premières impressions |
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Le client n'a pas laissé de commentaire.

george c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Zennie C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

juan g. | Premières impressions |
Évaluation :

Miss Jessica when above and beyond , she is a wonderful person, knowledgeable, helpful and very pleasant, I thank you for her kindness, as well all the staff members.

marion c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ricky c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John B. | Premières impressions |
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Needed a place close by for storing some personal stuff when I came across this facility. Prices a good and I like the fact that the storage compartments are alarmed. Staff is great to work with. Friendly and courteous. Would recommend this facility to my friends.

jessica g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jessica R. | Premières impressions |
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The gentleman who helped me was very nice and took the time to answer any questions I had. I had a small issue with key card access but it was handled rite away.

diane c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Susan H. | Expérience générale |
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I have thoroughly enjoyed dealing with this location for years. I rented trucks, a storage unit and I will be using their services one more time for moving out of state. Great service!

lois c. | Expérience générale |
Évaluation :

Thank. You did you’re help

patricia f. | Expérience générale |
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Thanks to everybody at U-Haul for being so helpful and understanding at such a difficult time in my life. Most of all thanks to Joy for working with me and truly understanding my situation.

Hubert B. | Premières impressions |
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Very clean and very professional and knowledgeable service. Great, easy to use facility!

William D. | Expérience générale |
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Good experience

kimberly m. | Expérience générale |
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I had a storage unit and two truck rentals needed in a 10 day period. There were plenty of moving carts available for our usage that was so helpful. No problems at all on the truck rentals either.

James F. | Expérience générale |
Évaluation :

None

Donna K. | Expérience générale |
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Great place

MaryAnn D. | Expérience générale |
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Excellent no issues at all.

Keith W. | Expérience générale |
Évaluation :

I don't agree with being required to buy their lock..

Stephen S. | Premières impressions |
Évaluation :

Customer service was excellent. The truck was easy to drive

Jeffrey H. | Expérience générale |
Évaluation :

Other than the continually slow computer systems in the office, the facility and staff were awesome and helped my wife and I tremendously during our recent move.

Apratim B. | Premières impressions |
Évaluation :

Great facility, helpful staff.

MaryAnn N. | Premières impressions |
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Smooth transaction, organized facility and Friendly service!

John E. | Premières impressions |
Évaluation :

The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.

Esaul C. | Expérience générale |
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Very satisfied with the unit and location.

Christina B. | Premières impressions |
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Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)

TATIANA T. | Expérience générale |
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The management and staff were exceptional and very nice. The store and the storage area was well kept (Very clean). I would recommend this uhual location.

JONATHAN P. | Expérience générale |
Évaluation :

All employees (I spoke with John mostly) were very helpful. The hours of operation (no access after 7pm), pricing, and being locked out of the unit after being a few days late were not very helpful.

joseph f. | Expérience générale |
Évaluation :

I have been to other U Haul locations before and they are well kept and the personal are friendly, but this place, in my opinion is the Best of the Best.They go out of their way to help you.

Esaul C. | Réservation |
Évaluation :

Great service

Kendra O. | Réservation |
Évaluation :

Employees were friendly and helpful. Completed my rental transaction quickly. Accommodated me when I needed to change size of rental unit last minute.

Crystal P. | Expérience générale |
Évaluation :

The facility was very convenient, everyone was helpful . It was easy to pay over the phone and I would definitely recommend this facility to a friend!

ronald b. | Expérience générale |
Évaluation :

None

Non reviews have been submitted for this location.

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