Customer Reviews for U-Haul Moving & Storage of Naugatuck

1 036 évaluations

799 New Haven Rd   Naugatuck, CT 06770

(203) 490-4111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 490-4111

799 New Haven Rd
Naugatuck, CT 06770

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

elena t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber D. 
Évaluation :
3

We never were sent a receipt for our final cost. I have no idea what i was charged. They saud they would email it to me but all i got was this survey. Not cool.

DEBORAH F. 
Évaluation :
4

The cargo van had only 4450 miles ... a wonderful piece of equipment. I have only 2 quibbles: 1) the interior driver's window needs to be cleaned (we drove both ways into the sun and found it aggravating) 2) Paperwork said the tank was FULL. Not true - it was 7/8 at best. I put 126 miles on it. If you divide the miles by the gallons I had to pay to refill it ...the average MPG was 6 MPG. I can't believe this brand new modern van can only achieve 6 MPG on the interstate. The claim that the tank was FULL when picked up had to be false. Just another poorly managed teenager not paying to details.

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
4

Your 800 customer support for extending rental is EXCRUCIATING to deal with. Hand offs & call parking nightmare, especially since different 'zones' are involved. Ya gotta nationalize this, since regional support does NOT integrate at all.

EDWARD L. 
Évaluation :
5

It was such an easy peasy experience renting a van today! Thank you.... I was in and out in 10 min and everyone there are very professional

CHERYL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NELSY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

The staff here are great and extremely helpful. The store is always organized when I come in to pay a bill, access my storage unit, etc. I am extremely happy they take the COVID guidelines very seriously to keep the community safe. Great job, keep up the work and keeping us customers safe and happy during these pandemic times.

NYGIL C.  |  Premières impressions 
Évaluation :
5

The signs in store of size trucks were not good. I had a studio apartment and I chose studio truck and it was too small I had leave stuff behind

Kristen P. 
Évaluation :
5

MERRY 🎄 CHRISTMAS

jessica g.  |  Premières impressions 
Évaluation :
5

Everything at the Naugatuck location was great, the scheduler that called to inform that the truck I reserved a month earlier would not be available at the Naugatuck location, was not helpful at all. Telling me I would have to pick up the truck at different location and incur the extra miles. This was not acceptable to me, I purposely reserved the truck early to insure I would get the truck I needed at the location I needed. I was told they couldn't drive the truck the 6 miles to Naugatuck for me, that I would have to pick up the truck in Waterbury. I had to change the date that I needed the truck and the Naugatuck people were able to accommodate me.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON W. 
Évaluation :
5

Thank You especially the Managers & Staff @ Locations. Happy Holidays, Deb Bousquet

Deborah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

The representative was awesome, she was very helpful and happy to be there to help. Not to many people left like that. She mad it an awesome and flawless experience.

ROBERT D. 
Évaluation :
5

The service, vehicle and experience was superb. I am glad I used this location. The Waterbury, CT locations are terrible in comparison.

MONIKA F. 
Évaluation :
5

Loved the blue hair!

Richard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORHAN B. 
Évaluation :
1

Was given the wrong truck. Manager in the Naugatuck ct location was not helpful at all. Please have my account credited as UHAUL made this mistake.

JAYSON D. 
Évaluation :
2

The facility itself was very clean. The problem lies with the staff. There have been times when I have stood there while the employees argued about who was going to wait on me. One occasion I went in and the back door was open and there was a stench of marijuana. The final day my Son used his debit card to secure the truck but was assured that when the truck was returned I could pay cash for the truck and they would release the hold on my Son's card. It did not happen, then charged my Son's card and mumbled something about not being able to fix it. I'm glad I'm done with my storage units. I had four total at one time. I would go to another U-Haul facility in a different town.

bonnie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
1

I was the wrong person to send this to. This place SUCKS!!! I was the first person to ever rent from this place. They were still in construction. Twice I paid late fees and told them I was done and then I still get notices. They say I still owe 1500.00. It's been empty for months. Customer service they have none. Go take your business somewhere else. I wouldn't let my worst enemy go there

Seth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHIRAH C. 
Évaluation :
5

Great job!

MICHAEL W. 
Évaluation :
4

S.O.

Sean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT Y. 
Évaluation :
5

The young lady and young man who helped me at the Naugatuck store were excellent, great consumer service.

IRIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON T. 
Évaluation :
5

Great customer service and very polite staff.

William Hovan H. 
Évaluation :
1

I Was told when I picked up the truck that if we happen to need it for a few hours longer then scheduled to just call. We ended up needing to do that & when I called to say that we would be back with it for 9, instead of 7, & the guy says “ the person who told you that was wrong and didn't look ahead to see the truck booked. “ when I told him that's not my problem- he told me it is my problem & that if I don't bring the truck back to these customers immediately for their rental time that I would get a “pretty hefty fine.” While I understand business is business, his attitude was poor, especially for a mix up on YOUR end. Properly train your employees to all be on the same page! Moving is stressful enough, I didn't need the drama from Uhaul as well.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

I didn't grab her name, but the woman who helped us at pick up and drop off was INCREDIBLE. She was quick, kind, patient, and so nice.

Brian D. 
Évaluation :
5

Polite. Knowledgeable. Helpful staff. Van in tip top shape. Easy check in. Easy check out. Fair price.

Theresa I. 
Évaluation :
5

Associates were friendly and good at their job.

Keith P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGOSTINHO B. 
Évaluation :
5

Very friendly and proficient staff. Worked out pperfectly!

JUDITH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
5

Friendly employees

ALBERT P. 
Évaluation :
5

Raymond was great.

JEFFREY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Drop of was quick and efficient. Le personnel était amical et serviable.

MARK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
1

Customer service very poor , agent busy on his phone and answer any question ask with i don't attitude! Lastly amount charge looks exceeded the amount he told me ! So but thrice was clean and great !

KAJA M. 
Évaluation :
1

Terrible service, truck had check engine light on, there was trash in the truck ( a vape) , manager was terrible, I rent frequently from you guys but I will no longer be a customer , not to mention, previously I had called and reserved a truck a BBC when I got there, I was told that there were no trucks left, after I had reserved one, two times in a row I've had bad experiences here

NATHAN H. 
Évaluation :
3

When I checked in, the manager who was at the desk was too busy handling a personal matter with another employee (boyfriend possibly) to provide me with accurate information. I had to walk back in to get more details on where to enter and on the size of my storage unit. Then later that night I arrived 3 minutes after access hours, but thought I could still enter where she indicated on the map "AFTER HOURS" entrance. That was NOT the case at all, so I had to call and be on hold for 30 minutes until I was finally helped by Wanda_fauber@uhaul.com. She was wonderful; however, if I knew the management was so aloof and unconcerned, I never would have stored my belongings at that facility on New Haven Rd. Naugatuck, CT.

Melanie S.  |  Premières impressions 
Évaluation :
2

The storage unit that I rented was great and very convenient. The experience I had renting and using that unit would be 5 stars. However, I had a huge problem with getting my UBox from this facility. It was stored there while I was moving and when I needed to get it, I called and reserved a trailer hitch to move it. It was confirmed to be reserved for me at 5pm a few days later. When I got there right before 5pm, they told me they had run out of trailers and that they'd have to go get some from the Waterbury facility, and that it would be only half an hour at most. I went back and checked at 6pm, an hour later, and they still hadn't even left to get them yet. My trailer didn't even arrive until 7:38pm, then they didn't have the tools to hook it up to the UHaul trailer hitch that I have on my car, so they told me I had to rent one of their trucks to tow it. So all in all, $80 to rent a truck and 3 hours later than my reservation, I could finally tow my UBox to my new home. The staff seemed completely apathetic to my situation and dragged their feet the whole time. I honestly think they were waiting until 7, when they closed, to go get the trailer, hoping I'd be gone by then. But I really needed to move that day and unfortunately had to work into the night because of the delay. That is what makes my experience below average. I would rate it poorly, but I am taking into consideration the positive storage unit experience as well.

Meredith G.  |  Expérience générale 
Évaluation :
5

the only issue I had was when I booked the pick up location, it was right around the corner from my home, then the night before I recieved an email that I had to pick up vehicle 40 min away. An inconvenience as I had to arrange for different method to get the truck. Its really too bad you don't have a service that someone could drive the truck to the location originally booked for pick up,

Cynthia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE D. 
Évaluation :
5

Need to check lights on trailer before letting it go. Mine had a rear taillight out, and a side marker light flickering. Also, one of the tires was in very poor condition.....nearly bald over a large area.

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michaels S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rapael F. 
Évaluation :
5

A fast and easy truck worked out perfect for me thank you much

RUBEN C. 
Évaluation :
1

Was moved from Manchester Ct when UHaul changed my pickup time from 11:00 am to 4:15 and never informed me. Counter person said they called but no one call or left voicemail of this change

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Heather at the call center and Chelsea at the local UHaul were amazing to work with.

JEFF C.  |  Premières impressions 
Évaluation :
5

The manager.. (Chelsea ?) Was amazing! She knew what she was doing, was polite , and accommodating.

DONALD C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Expérience générale 
Évaluation :
5

Ray provided excellent customer service!

KENDALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jewell k.  |  Premières impressions 
Évaluation :
5

Cheasa and her crew were great!

Jayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMETIAMONIKA AU G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry D.  |  Premières impressions 
Évaluation :
4

I had a 7am appointment to pick up a van. I was driving to Virginia to move my mother. The person didn't arrive to open the building until about 7:25am. By the time I left the uhaul I was late getting the kids to the bus. So this made my entire day late.

TIFANI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
5

Just a little more verbal communication otherwise very nice Thank you

RALPH A. 
Évaluation :
5

Everyone who assisted me was kind, friendly and they gave me outstanding service.

SHERRILYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane T. 
Évaluation :
5

By far the best U-Haul experience I've had from any location.

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith D.  |  Premières impressions 
Évaluation :
5

Keep up the excellent work. Thanks

HUDSON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Very nice staff, they always take care of me when I go!

CHINEKA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don M. 
Évaluation :
5

The gentlemen that helped me was very understanding and had an excelent understanding in what I wanted . Very prompt and I was in and out with no hassle I believe his name was Ray

HERBERT G. 
Évaluation :
5

The only problem was the restroom was not clean

HELEN M. 
Évaluation :
5

Awesome employees

laurie m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASIA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
2

Front windshield was disgusting on the inside couldn't see all that great when the sun was shining at me i wasn't looking for a spotless truck but a clean windshield would be nice Truck has a loose front end was all over the road Truck needed shifter bushings on the column shifter was very loose when selecting gear A/C didn't work at all when In traffic only while moving When I informed the employee at the drop off location seemed to have no care about the mechanical condition of the vehicle just wanted to get me out the door

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix D. 
Évaluation :
5

The pickup truck I rented was absolutely awesome and took care of everything i needed, but the staff were even better. I don't even care if these folks are being paid $100 per hour, they would still ALL deserve a raise for their amazing customer service and friendliness.

Maan A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JACOB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERHIY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

The Uhaul rep who took care of our transaction did an excellent job! Ray from the Naugatuck location was thorough and very friendly. Made the transaction very easy for us. Highly recommend this location and representative! thanks Ray

Joanne F. 
Évaluation :
5

The girl that works at the naugatuck store was so helpful that I would come to see you for any of my other rentals in the future and she needs to be awarded for a wonderful great job she is doing and she knows what her customers want

Steven P.  |  Premières impressions 
Évaluation :
3

The only reason I was at this location is because the location I reserved (Waterbury) did not have my truck because the previous customer returned it here instead. I feel the two locations should have communicated so that I didn't spend extra time going to the first one only to have them tell me it wasn't really there. Even when I got to this location, the truck wasn't ready because the key had been misplaced. This caused me to spend another 45 minutes waiting while they tried to track down the key. I just felt that overall my time was not particularly valued.

Adam S. 
Évaluation :
5

Best service ever! Van was clean and in perfect condition. The gentlemen we dealt with (pickup and return)...Raymond Morales was a pleasure to work with. Extremely nowledgeable, efficient, personable. I am a local artist, and it's easier to rent a van for a show. I had previously rented vans from "other companies"....and it was a nightmare!!!! UHaul is the only way to go. I've already made a reservation for my next show. Thank you for a wonderful experience! Nancy H.

Nancy H. 
Évaluation :
5

Very helpful staff!

Alyssa C. 
Évaluation :
5

Honestly great service all round. The only bummer was I wanted a 17ft truck when I reserved online but the location only had 15ft.

Jose P. 
Évaluation :
5

The manager at the location was very pleasant and helpful. It was a great renting experience.

WAH C. 
Évaluation :
5

The gentleman that worked at the center was outstanding

DONALDJ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Everyone is so helpful there. I will highly recommend this facility to anyone. It was a great experience.

amanda M.  |  Premières impressions 
Évaluation :
4

Chelsea Pierre was super friendly and helpful She was at the Naugatuck location

Albert P.  |  Premières impressions 
Évaluation :
1

I had a reservation at 7am and the Naugatuck location didn't open until 8:30am (it was supposed to open at 7am). I had to wait for 90min and made the whole moving day way behind the schedule, and what else do you want to hear from me???

Zhihua G. 
Évaluation :
5

Keep up the good work

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hilda M. 
Évaluation :
5

Hey! Raymond is the guy, he is such a wonderful go to guy. Thanks for the service Raymond

Barsay B. 
Évaluation :
5

Just keep it up, great working crew!

Hector G. 
Évaluation :
5

Employee who served was efficient, helpful and process was fast. However, he was wearing an NRA (National Rifle Association) hat and a t-shirt that said "Guns are my life" or words to that effect. A U-Haul uniform would be more appropriate, everyone is entitled to their own opinions but with all the current political issues and gun violence we found this to be insensitive.

Matthew T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
5

They were very patient with my questions and they had no issues with helping me open my unit. These people deserve raises. Idk what you're paying them but it needs to be more.

Amanda V.  |  Premières impressions 
Évaluation :
5

Chelsea Pierre was very pleasant and professional and made the whole process quick and easy. She explained everything and I'm sure we will have no problems with anything. Thank You, Chelsea

Kevin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A.  |  Premières impressions 
Évaluation :
2

The employees don't really know much. I asked on 4 different times to take my Son off of my account and I wasn't done. They lick my storage units when my account was up to date. They argue about who is going to help when I go into the office, they are outside the back door and they reek of pot.

bonnie R.  |  Premières impressions 
Évaluation :
4

"exact" size of unit was smaller then 10x15x8. But I guess I could have measured it my self ahead of time. No major problem.

Carl H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie m.  |  Premières impressions 
Évaluation :
5

nice , clean well lit facility, safe and secure as well

christopher s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xylina B.  |  Premières impressions 
Évaluation :
5

The customer service representatives were very friendly , informative , helpful

Debora V.  |  Premières impressions 
Évaluation :
4

Had some difficulty. Did not get pass key on first visit. I reserved one 10x10unit. When I came to check out the unit Uhaul reserved both a 10x10 as well as a 5x10. I had that corrected to one 10x10 and when I came to move in the 10x10 unit was given to another person. i finally had to use two 5x10 units. Needless to say this was very inconvenient..

Ron I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTEL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth C.  |  Online Move In 
Évaluation :
2

I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!

Laurel W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa v.  |  Premières impressions 
Évaluation :
5

Needed a place close by for storing some personal stuff when I came across this facility. Prices a good and I like the fact that the storage compartments are alarmed. Staff is great to work with. Friendly and courteous. Would recommend this facility to my friends.

John B.  |  Premières impressions 
Évaluation :
5

Very clean and very professional and knowledgeable service. Great, easy to use facility!

Hubert B.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. The truck was easy to drive

Stephen S.  |  Premières impressions 
Évaluation :
5

The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.

John E.  |  Premières impressions 
Évaluation :
5

Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)

Christina B.  |  Premières impressions 
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