Rep was pleasant and patient.

love their customer service -I rate them with 10 stars

Very rude manager

This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED out together and not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It’s all false impressions at the first interaction. Like I said, God Speed.

Everything was good. I asked in advance about after hours returns and was told I had to be back by 5pm sunday. To learn on sunday that I could have returned the truck after hours. Everything was fine but I could have used the extra hour. Also, for storage rental the unit is not automatically set up for auto pay. I feel like that should be an offered option. I did it on the second day.

The staff is fantastic!!! However I paid up front for an extra month to be cautious. I absolutely lost money. I wouldn't and won't recommend renting a storage unit. I understand that the company may get screwed over because people leave things and never come back. Well this is a case of me having nothing to put there and paying for it.

Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.

Late hrs for access would be great.

With the security that is in place access should be allowed 24hrs.

No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.

Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.

this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.

The staff who helped me out on my check-in day were great! Helpful and quick