Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
My reservation was changed several times. I reserved a 15' truck to go one way and eventually was changed to a 10'. I even received an email and call from a service rep “guaranteeing†my reservation. My drop off location was changed 3 times even on the day of my move! I will not use Uhaul again.
I haven't rented a UHaul truck since the 1990s. Naugatuck location was amazing, the personnel was friendly and very helpful. I would recommend anyone to rent from here. I will be back for my next move of my adult child soon I hope. LOL
I had great customer service! Staff was really nice and helpful. This was my first time renting a van. And the lady who helped me was great! 10/10 service
The car carrier was missing equipment. Drove 50 miles to discover no straps. Its my fault for not double checking but i was assured everything was ready to go
Offer after hour drop office. The Naugatuck location does not offer after hour drop off
Large, open, neat & clean, fast!
My rental was clean, but it had a bad smell of cigarettes definitely needs so sort of air fresheners!
Make sure the information is correct when going over the ordering process of the truck. I originally ordered online and had the truck for almost 3 days with almost 450miles. However, when dropping truck off at the location in Tilton the employee told me the mileage was for only 350 miles which was not the correct information. Luckily the employee in Tilton waived that fee and made it correct to the original online order.
Keep up the good work. Thank you.
I was given a trailer I could not use. The car I was trying to move wouldn't fit on the trailer. So I ended not using it. I feel I should have got some kind of financial relief on this but fell on deaf ears. Very poor service
Personal service was excellent! Your Naugatuck location is GREAT! Only issue was that the vehicle needed an oil change, per the dashboard info. Since I only put 50 miles on, it was not an issue.
Piece of cake
Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.
Mobile check in is inefficient. No point to go wonder the parking lot looking for the truck just to go back inside to get the key. Service representative was rude and slow.
Everything was great, we had our reservation changed due to our needs. However when we had to return the truck and fill the gas tank, we spent $18.04 on over 8 gallons of oil. We drove the truck 12 miles. So your trucks get 1.44 miles per gallon. That is outrageous and we are hesitant to believe that is accurate. Perhaps the gas meter isn't accurate and we never had a full tank once we picked up the truck. No one in the office seemed to care about speaking to us on this matter.
It took over 20 minutes to check the truck back in at 6pm I should have been able to drop and go but we had to wait for the one person that was trying to take care of five people at the same time . This is probably a busy check in time another person would have made the process easier . There were four trucks waiting to be checked in .
Late hrs for access would be great.
My 15' truck was screeching all the time, seems like a brake issue, very loud and annoying for my 250 mile trip. The truck was also slow to shift gears, staying in low gear longer than normal causing the fuel consumption to go up. The included a moving blanket and trolley which I did not requested, they were sealed to the back entrance of the truck so I could not move it out of the way, which hinders my loading and offloading and took up much needed loading space. I'm sure if I had broken the deal to move it, I would have been charged for it. Lastly my final amount was way higher than the estimated amount given when Booking. I wish there were more other companies I could have use.
With the security that is in place access should be allowed 24hrs.
very helpful
Take pictures of inside, front, back, sides and top of rental instead of having to spend alot of time to check boxes with descriptions and adding photos for every item noticed.
Only issue I had was they could not take two forms of payment.
No problems.
No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.
Pleasant people to deal with. Renting a truck was a hassle free experience. Very pleased.
They were super helpful and super nice
Although I got through it, the after hour online return was a bit cumbersome for a first timer. I also had some specialized instructions before I left w/rental. She was nice, helpful and professional.
Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.
Everything was ok, But I usually go over a vehicle to make sure certain parts are sanitized and when I did it was quite dirty so in that sense I'd recommend it be cleaned, I went over it with White Sanitizing Wipes and it took about 11to get it clean. So someone didn't wipe it down before I picked it up. Other than that it was ok.
this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.
One of the better U-Haul experiences I have had. The staff at this location are helpful and friendly.
The staff who helped me out on my check-in day were great! Helpful and quick
Excellent service. Very easy to rent and return.. lol they also have the dolly and blanket in the truck Incase you actually need it .. especially useful when u say you don't.. lol!! A+
was a pretty easy pickup & return and everyone there was helpful and nice. Good experience and will use this location again if needed!
Everyone here has been helpful throughout my time renting my storage unit. Moving is very stressful and they've been helpful with truck rentals as well. Absolutely no hassles. This location did not provide me with no added stress to my move.
It was all explained well. I had to use the after hours dropoff on the phone sequence. Move involved than I would have guessed but the directions and flow were great.
You guys were awesome from start to finish! Moving is so stressful, and you guys did an A+ job, but making me feel comfortable! Thanks again!
Team members there are always helpful and professional. Will happily rent there again if we need it!
N/A
Grate staff all went very well,
My experience was excellent. Everything and everyone was awesome from start to finish, love you guys, thank you very much for an excellent service.
Great service very helpful employees.
The sun visor on the driver's side was broken...as someone over 6 feet tall it was hanging and it somewhat impeded my vison. Otherwise it was a good experience.
I ordered a 26 ft truck and was told last minute there were none available. Other than that great customer service.
The truck (30 mins from my home) and the auto transport (1 hour from my home) were at two different locations which made it very difficult to aquire all the equipment I needed.
Great customer service. Very nice people made the experience hassle free. I would recommend this store to my friends and family.
This location called me twice during my move to make sure I was dropping the truck off because they had a reservation for 7 AM which happened to be my return time. I found these calls very disruptive, I was aware of when the truck needed to be returned.
nothing. Everything was great !
Freindly and quick service
I was aggravated when I picked up the truck. I reserved a 15 foot truck because we needed a ramp to move heavy furniture. The person asked me what time I wanted to pick it up, and I said 3:00. I arrived at 3:00 to discover that my truck was due back at 3:00 but wasn't back yet. I asked why there wasn't turnaround time and was told there usually is. So, why was I told I could pick up my truck at 3:00? I was told I could come back later or go to Waterbury. This was unacceptable, since I had a scheduled pick up time in Norwalk. There was a 20 foot truck on property, and I said I wanted that for the same price. I was told I couldn't have that one, but I could have a 10 foot truck for a discount. We made it work, but it was difficult getting the furniture in and out of the truck, and tougher to fit it into the smaller truck, since it couldn't be stacked. My husband and I are both nursing back pain now, thanks to this issue.
The van says needs an oil change
Very professional and a great interaction.
The staff were amazing. They went out of their way to help.
I don't know if it was the location or just uHaul policy but we underestimated the time we would need the truck and instead of allowing us to extend our rental, they charged us a late fee and extra safe mover fee along with one other fee, about $50 for an extra 1.5 hours when we asked to rent it for another day in full. They said no there was another rental, yet we got back and there were 3-4 more of the 15' trucks still there that could have been rented out and allowed us to keep ours. We have 3 kids and it was extremely difficult and now we're out $50 and didn't get the time we actually needed.
Was never aware of a $20 service charge for not "checking in my Uhaul trailer upon drop off. I explained that I was never told and that they actually recieved the trailer a whole 18 hours earlier. I've never had to check it in online in the past. I was never overcharged by accident and then charged a service fee in the past. Terrible experience.
Nothing
The service was typically above-average.
Excellent service, I will be happy to choose them again.
We never had a problem while renting the indoor temperature controlled storage unit. We felt our belongings were 100% safe being stored there. Any staff we talked with were always friendly and helpful!
Awesome
I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!
Gregory helped me a lot with setting up my storage unit. He provided me with information about movers and trunk rental. He even came out to help me when my card wasn't recognized in the system yet to grant me access to my new unit.
All the help you need for the accommodation of storing your personal items are excellent. Thank you very much
Miss Jessica when above and beyond , she is a wonderful person, knowledgeable, helpful and very pleasant, I thank you for her kindness, as well all the staff members.
Needed a place close by for storing some personal stuff when I came across this facility. Prices a good and I like the fact that the storage compartments are alarmed. Staff is great to work with. Friendly and courteous. Would recommend this facility to my friends.
The gentleman who helped me was very nice and took the time to answer any questions I had. I had a small issue with key card access but it was handled rite away.
I have thoroughly enjoyed dealing with this location for years. I rented trucks, a storage unit and I will be using their services one more time for moving out of state. Great service!
Thank. You did you’re help
Thanks to everybody at U-Haul for being so helpful and understanding at such a difficult time in my life. Most of all thanks to Joy for working with me and truly understanding my situation.
Very clean and very professional and knowledgeable service. Great, easy to use facility!
Good experience
I had a storage unit and two truck rentals needed in a 10 day period. There were plenty of moving carts available for our usage that was so helpful. No problems at all on the truck rentals either.
None
Great place
Excellent no issues at all.
I don't agree with being required to buy their lock..
Customer service was excellent. The truck was easy to drive
Other than the continually slow computer systems in the office, the facility and staff were awesome and helped my wife and I tremendously during our recent move.
Great facility, helpful staff.
Smooth transaction, organized facility and Friendly service!
The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.
Very satisfied with the unit and location.
Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)
The management and staff were exceptional and very nice. The store and the storage area was well kept (Very clean). I would recommend this uhual location.
All employees (I spoke with John mostly) were very helpful. The hours of operation (no access after 7pm), pricing, and being locked out of the unit after being a few days late were not very helpful.
I have been to other U Haul locations before and they are well kept and the personal are friendly, but this place, in my opinion is the Best of the Best.They go out of their way to help you.
Great service
Employees were friendly and helpful. Completed my rental transaction quickly. Accommodated me when I needed to change size of rental unit last minute.
The facility was very convenient, everyone was helpful . It was easy to pay over the phone and I would definitely recommend this facility to a friend!
None
