Customer Reviews for U-Haul Moving & Storage of Naugatuck

Évaluation :

5

Everyone from both locations,Naugatuck and Meriden,very professional and a pleasure to do business with.They all deserve raises and promotions.

Évaluation :

4

Have more trucks available for few days of work

Évaluation :

5

Do the same.

Évaluation :

5

I was very pleased with all phases of the process! I was able quickly reserve a truck, pick it up and return with little effort. Using Uhaul made my move simple. The Naugatuck Team was awesome

Évaluation :

5

I liked the truck I rented. Slight issue I wasn't aware of until I drove away and found out that was the last pickup truck in the lot. The vomit smell I really had a problem with. The customer before me I believe tried to hide it. I called 3 times to rectify the problem. I was told there would be either a professional courtesy or credit due to the problem. I'm renting another truck at your Woodbury, CT location today. I was told I would get a call or an email rectifying the issue. Have not heard back on how this is going to work today. I'd really appreciate a call asap. Thank you very much.

Évaluation :

5

I couldn't get your drop off page to work, it wouldn't find my location even after allowing the site permission. So I just took pictures of everything that the sire showed incase there was any discrepancies.

Évaluation :

5

No improvements needed, easy rental was in and out quickly

Évaluation :

5

Great staff at the Naugatuck CT location.

Évaluation :

5

I only rent from Naguntuck location. The guy who helped us was very helpful

Évaluation :

5

Nothing I can think of

Évaluation :

5

Your representatives are very knowledgeable upon renting your vehicle and any services I may need

Évaluation :

5

The pick up and drop off process was easy and quick but when I received my receipt, it stated that I was charged $96,8 for fuel on a 9 mile trip! I called customer service and did receive a refund but that's a BIG mistake to make.

Évaluation :

5

Great location , Great staff , very smooth transition!

Évaluation :

5

Rien

Évaluation :

5

Nothing everthing went smoothly and staff was very friendly

Évaluation :

5

Professional and friendly service

Évaluation :

3

19,95 is not honest. Advertise the real average price. 19,92 a day is horrible misrepresentation. Your people were great; your performance was great; your advertising is approaching criminal.

Évaluation :

4

Ordered online. The equipment I ordered was not available. An outside storage unit and 10 ft truck. I had to substitute

Évaluation :

5

Nothing. The service, professionalism and courtesy were all 5-star.

Évaluation :

5

Your employees do a great job. Thank you.

Évaluation :

5

Everything was excellent except anyone can get in through the automatic doors and almost everytime I opened my units an alarm went off.

Évaluation :

5

The rep did an amazing job!

Évaluation :

4

The process to rent a vehicle takes too long. In multiple rentals over the past two weeks the time to rent a vehicle has been about 20 minutes. Lack of training? Cumbersome software? The process takes WAY too long.

Évaluation :

5

Excellent staff Clean facility Will definitely use again if needed

Évaluation :

5

Can I get a text confirmation the I got my 100 doll back for the deposit and the credit for 10 dollars

Évaluation :

5

We had this storage space for a year and it was always clean and the staff was great. I would highly recommend them....

Évaluation :

5

Thank you so much price is reasonable and the 24hrs is the best in the years renting the trucks I didn't pay attention to that. God my truck on Friday took my time loading Saturday we woke up good full of energy and got the truck in on time for the next family. Thank you guys see you guys soon very soon.

Évaluation :

2

My wife and I booked our storage unit and purchased a lock prior to showing up the first time. To be honest the staff was extremely difficult, couldn't find a reservation, didn't explain the key card and entering and exiting the facility or anything else to us. I have no complaints about the facility itself however the customer service left much to be desired.

Évaluation :

5

Best storage place around!! Staff sre the best and should get a pay- raise!!!!

Évaluation :

5

My initial interaction with the person taking care of me was a little less than satisfactory then a second person came along and took over the process of what the first person started and that's where things got mixed up! But when I returned to get things straightened out the guy Eli who helped me was very professional and extremely helpful! Meanwhile he was working alone and multiple customers to take care of..

Évaluation :

5

I wish I knew the name of the associate that assisted with both my pick up and return because as long as everyone is trained like he is, everything will be perfect! The associate was kind, attentive and very helpful throughout both sides of my experience

Évaluation :

5

I WOULD ABSOLUTELY THE MAN THAT HELPED ME IN THE MORNING WAS GREATWITH THE TRAILER I RENTED .THEN I BROUGHT THR TRAILER BACK AND I RENTED A TRUCK THE WOMAN THAT HELPED ME WAS GREAT CHECKED EVERYTHING ON THE TRUCK IT WAS THE CLEANEST ON THE INSIDE LIKE BRAND NEW AND IT RAN LIKE IT WAS A NEW TRUCK

Évaluation :

5

Very nice people. Easy to rent. Took a bit of work but the guys at the end were able to also give me a military discount (they didn't know how to do it in the computer). I appreciate the discount. Truck drove well. I LOVE the idea of the green bars to indicate how to improve mpg's. Very smart.

Évaluation :

5

I recently got a storage unit in naugatuck on new haven rd..and the 2 people that helped me Chelsea and Raymond where very helpful and extremely friendly and knowledgeable.i enjoys my experience at that location and would 100 % recommend it to anyone..

Évaluation :

5

Guys where very respectful and helpful with what I needed

Évaluation :

5

From my experience this location is doing a great job as all the associates were kind pleasant and helpful.

Évaluation :

5

The girl that checked me in on Saturday am was excellent. I wish that I had noted her name. She was by herself and handled everything very professionally. Jeff Sherman

Évaluation :

3

Mobile pickup was slow and took forever. Employee inside did not assist.

Évaluation :

2

I called several times about a bill, I had moved and the day I went to get my stuff I was told to come back in after to close it out so I went back into store and no one was around so I waited finally I left. I called both the location where my stuff was and the headquarters and I still got charged for a few months now I owe them over 800$. This is crazy. I had no stuff being stored and and I notified them multiple times and then they still charged me so I called again and left messages and no one called back.

Évaluation :

5

Chelsea was great to work with. We had a positive experience.

Évaluation :

1

Truck did not power auto transport lights. Got pulled over three times in VA.

Évaluation :

5

The personnel were friendly and very helpful. Did an excellent job.

Évaluation :

5

Excellent experience. Friendly to use website to book a rental vehicle. The associate (a young man), serving at the Naugatuck , CT 06770 location today (2/20/2022), was knowledgeable, courteous, while providing an outstanding customer service.

Évaluation :

5

I want to give Jacob at the Naugatuck, CT location an extra accolade as his customer service skills are top-notch. When I rented the vehicle, Elijah was having computer issues and was 100 % professional as customers were lining up. This location was super easy to work with and I will gladly rent from here again and recommend to anyone. Thank you!!!!!

Évaluation :

5

Friendly people

Évaluation :

5

Just want to say thank you to Chelsea for her high quality customer service! She made sure everything was inline for my appointment and had the van ready to go. Highly recommend this location.

Évaluation :

2

Over charged on false claim that equipment was missing or damaged. Waiting for credit to my account. Customer service poor. Man at desk was down right rude!

Évaluation :

5

I have used this U Haul in Naugatuck for moving myself and my mom and others and never had any problems ~ very nice, always accommodating 👍✨ Many Thanks 🙏

Évaluation :

5

Couldn't ask for a better experience

Évaluation :

3

Truck was not maintained properly. Tires were worn down to absolutely no tread, resulting in my getting stuck in my driveway. Nearly had to call roadside assistance to winch me out. Finally got it out after hours of trying, and twice during my attempts the battery died on me. The whole experience was frustrating, and at times dangerous. The manager was understanding and compensated me appropriately for my troubles and it did seem like this was the only vehicle that was poorly maintained, but i will be checking all further rental vehicles with extra precaution from now on.

Évaluation :

4

Drive in garage load and offloading area needs cleaning.people dumping their garage in the loading area.also bathroom toilet seat needs replacement.

Évaluation :

5

Service and equipment perfect!

Évaluation :

5

Nothing to improve the staff is well educated on the items for rent well trained on the computer extremely polite with customers and very but most importantly are very kind and generous to customers fantastic U-Haul location Naugatuck strong

Évaluation :

3

We never were sent a receipt for our final cost. I have no idea what i was charged. They saud they would email it to me but all i got was this survey. Not cool.

Évaluation :

4

The cargo van had only 4450 miles ... a wonderful piece of equipment. I have only 2 quibbles: 1) the interior driver's window needs to be cleaned (we drove both ways into the sun and found it aggravating) 2) Paperwork said the tank was FULL. Not true - it was 7/8 at best. I put 126 miles on it. If you divide the miles by the gallons I had to pay to refill it ...the average MPG was 6 MPG. I can't believe this brand new modern van can only achieve 6 MPG on the interstate. The claim that the tank was FULL when picked up had to be false. Just another poorly managed teenager not paying to details.

Évaluation :

4

Your 800 customer support for extending rental is EXCRUCIATING to deal with. Hand offs & call parking nightmare, especially since different 'zones' are involved. Ya gotta nationalize this, since regional support does NOT integrate at all.

Évaluation :

5

It was such an easy peasy experience renting a van today! Thank you.... I was in and out in 10 min and everyone there are very professional

Évaluation :

5

The staff here are great and extremely helpful. The store is always organized when I come in to pay a bill, access my storage unit, etc. I am extremely happy they take the COVID guidelines very seriously to keep the community safe. Great job, keep up the work and keeping us customers safe and happy during these pandemic times.

Évaluation :

5

MERRY 🎄 CHRISTMAS

Évaluation :

5

Thank You especially the Managers & Staff @ Locations. Happy Holidays, Deb Bousquet

Évaluation :

5

Loved the blue hair!

Évaluation :

2

The facility itself was very clean. The problem lies with the staff. There have been times when I have stood there while the employees argued about who was going to wait on me. One occasion I went in and the back door was open and there was a stench of marijuana. The final day my Son used his debit card to secure the truck but was assured that when the truck was returned I could pay cash for the truck and they would release the hold on my Son's card. It did not happen, then charged my Son's card and mumbled something about not being able to fix it. I'm glad I'm done with my storage units. I had four total at one time. I would go to another U-Haul facility in a different town.

Évaluation :

1

I was the wrong person to send this to. This place SUCKS!!! I was the first person to ever rent from this place. They were still in construction. Twice I paid late fees and told them I was done and then I still get notices. They say I still owe 1500.00. It's been empty for months. Customer service they have none. Go take your business somewhere else. I wouldn't let my worst enemy go there

Évaluation :

4

S.O.

Évaluation :

5

Associates were friendly and good at their job.

Évaluation :

3

When I checked in, the manager who was at the desk was too busy handling a personal matter with another employee (boyfriend possibly) to provide me with accurate information. I had to walk back in to get more details on where to enter and on the size of my storage unit. Then later that night I arrived 3 minutes after access hours, but thought I could still enter where she indicated on the map "AFTER HOURS" entrance. That was NOT the case at all, so I had to call and be on hold for 30 minutes until I was finally helped by Wanda_fauber@uhaul.com. She was wonderful; however, if I knew the management was so aloof and unconcerned, I never would have stored my belongings at that facility on New Haven Rd. Naugatuck, CT.

Évaluation :

2

The storage unit that I rented was great and very convenient. The experience I had renting and using that unit would be 5 stars. However, I had a huge problem with getting my UBox from this facility. It was stored there while I was moving and when I needed to get it, I called and reserved a trailer hitch to move it. It was confirmed to be reserved for me at 5pm a few days later. When I got there right before 5pm, they told me they had run out of trailers and that they'd have to go get some from the Waterbury facility, and that it would be only half an hour at most. I went back and checked at 6pm, an hour later, and they still hadn't even left to get them yet. My trailer didn't even arrive until 7:38pm, then they didn't have the tools to hook it up to the UHaul trailer hitch that I have on my car, so they told me I had to rent one of their trucks to tow it. So all in all, $80 to rent a truck and 3 hours later than my reservation, I could finally tow my UBox to my new home. The staff seemed completely apathetic to my situation and dragged their feet the whole time. I honestly think they were waiting until 7, when they closed, to go get the trailer, hoping I'd be gone by then. But I really needed to move that day and unfortunately had to work into the night because of the delay. That is what makes my experience below average. I would rate it poorly, but I am taking into consideration the positive storage unit experience as well.

Évaluation :

5

Heather at the call center and Chelsea at the local UHaul were amazing to work with.

Évaluation :

5

The manager.. (Chelsea ?) Was amazing! She knew what she was doing, was polite , and accommodating.

Évaluation :

5

Thank u Very good place and good staff

Évaluation :

5

Awesome employees

Évaluation :

5

The girl that works at the naugatuck store was so helpful that I would come to see you for any of my other rentals in the future and she needs to be awarded for a wonderful great job she is doing and she knows what her customers want

Évaluation :

5

Everyone is so helpful there. I will highly recommend this facility to anyone. It was a great experience.

Évaluation :

4

Chelsea Pierre was super friendly and helpful She was at the Naugatuck location

Évaluation :

5

Very friendly staff , customer friendly hours and times to access the units. Very well maintained and carts are always available for your moving needs , super close to my house and extremely easy to setup and rent, have used the location for multiple vehicle rentals since and would recommend that as well. A+ love them !

Évaluation :

5

Employee who served was efficient, helpful and process was fast. However, he was wearing an NRA (National Rifle Association) hat and a t-shirt that said "Guns are my life" or words to that effect. A U-Haul uniform would be more appropriate, everyone is entitled to their own opinions but with all the current political issues and gun violence we found this to be insensitive.

Évaluation :

4

I was very pleased with the storage facility. My only constructive criticism was that it could've been a little better maintained. I came in two days in a row to pick up things and noticed that the rodent traps in the aisle and some stained pillows in the entryway had been there for the same two days. Also, one day I arrived and there were no carts available except mattress carts. Otherwise I had a very positive experience working with the people there; and, I was very pleased with the security.

Évaluation :

5

They were very patient with my questions and they had no issues with helping me open my unit. These people deserve raises. Idk what you're paying them but it needs to be more.

Évaluation :

5

Chelsea Pierre was very pleasant and professional and made the whole process quick and easy. She explained everything and I'm sure we will have no problems with anything. Thank You, Chelsea

Évaluation :

5

I left all my furniture for 29 days and was always going to the place to organize my things. I have always found it clean and at room temperature thanks to everyone who works at Uhaul in Naugatuck CT

Évaluation :

5

Well all was great, the only thing was , they told me I will get first month free witch sounds awesome, but when I claim my free month they told me the rule to get my free month and it was not cool.

Évaluation :

2

The employees don't really know much. I asked on 4 different times to take my Son off of my account and I wasn't done. They lick my storage units when my account was up to date. They argue about who is going to help when I go into the office, they are outside the back door and they reek of pot.

Évaluation :

5

My name is Franco the unit I have 1226 the is a girl work there she very Nice professional and she help me with Anything the she is a Excellent worker tank you Regard Franco

Évaluation :

4

Online request for 10x15 no climate. Billed for 10x15 climate. Otherwise fine service.

Évaluation :

4

"exact" size of unit was smaller then 10x15x8. But I guess I could have measured it my self ahead of time. No major problem.

Évaluation :

5

nice , clean well lit facility, safe and secure as well

Évaluation :

5

A first when I want to the Facility I was Disappointed you comp.system e dint work for days i finely i got a call from the manager store Sasha and she professionally Taking care of the paperwork plus I got the strip card so on the and Everything worked out good tanks to Sasha Tank you Franco Palmieri 👍

Évaluation :

4

All those rat traps in the hallways alarmed me. I went through everything outside before I brought it back into the house.

Évaluation :

5

The customer service representatives were very friendly , informative , helpful

Évaluation :

4

Had some difficulty. Did not get pass key on first visit. I reserved one 10x10unit. When I came to check out the unit Uhaul reserved both a 10x10 as well as a 5x10. I had that corrected to one 10x10 and when I came to move in the 10x10 unit was given to another person. i finally had to use two 5x10 units. Needless to say this was very inconvenient..

Évaluation :

5

What a clean and well lit facility. The bathroom is also spotless. I would definitely store items here again and the new manager Chelsea is very nice and friendly. Merci.

Évaluation :

4

My only comment is sending out a late payment notice to everyone on the account when it is only a day late. I get you want to get paid, but send it to me before you send it out to the alternate contact.

Évaluation :

5

Rep was pleasant and patient.

Évaluation :

5

love their customer service -I rate them with 10 stars

Évaluation :

2

Very rude manager

Évaluation :

1

This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED out together and not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It's all false impressions at the first interaction. Like I said, God Speed.

Évaluation :

4

Everything was good. I asked in advance about after hours returns and was told I had to be back by 5pm sunday. To learn on sunday that I could have returned the truck after hours. Everything was fine but I could have used the extra hour. Also, for storage rental the unit is not automatically set up for auto pay. I feel like that should be an offered option. I did it on the second day.

Évaluation :

1

The staff is fantastic!!! However I paid up front for an extra month to be cautious. I absolutely lost money. I wouldn't and won't recommend renting a storage unit. I understand that the company may get screwed over because people leave things and never come back. Well this is a case of me having nothing to put there and paying for it.

Évaluation :

5

Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.

Évaluation :

5

Late hrs for access would be great.

Évaluation :

4

With the security that is in place access should be allowed 24hrs.

Évaluation :

2

No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.

Évaluation :

5

Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.

Évaluation :

5

this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.

Évaluation :

5

The staff who helped me out on my check-in day were great! Helpful and quick

Évaluation :

5

Everyone here has been helpful throughout my time renting my storage unit. Moving is very stressful and they've been helpful with truck rentals as well. Absolutely no hassles. This location did not provide me with no added stress to my move.

Évaluation :

5

Excellent service, I will be happy to choose them again.

Évaluation :

5

We never had a problem while renting the indoor temperature controlled storage unit. We felt our belongings were 100 % safe being stored there. Any staff we talked with were always friendly and helpful!

Évaluation :

5

Awesome

Évaluation :

2

I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!

Évaluation :

5

Gregory helped me a lot with setting up my storage unit. He provided me with information about movers and trunk rental. He even came out to help me when my card wasn't recognized in the system yet to grant me access to my new unit.

Évaluation :

5

All the help you need for the accommodation of storing your personal items are excellent. Thank you very much

Évaluation :

5

Miss Jessica when above and beyond , she is a wonderful person, knowledgeable, helpful and very pleasant, I thank you for her kindness, as well all the staff members.

Évaluation :

5

Needed a place close by for storing some personal stuff when I came across this facility. Prices a good and I like the fact that the storage compartments are alarmed. Staff is great to work with. Friendly and courteous. Would recommend this facility to my friends.

Évaluation :

5

The gentleman who helped me was very nice and took the time to answer any questions I had. I had a small issue with key card access but it was handled rite away.

Évaluation :

5

I have thoroughly enjoyed dealing with this location for years. I rented trucks, a storage unit and I will be using their services one more time for moving out of state. Great service!

Évaluation :

5

Thank. You did you’re help

Évaluation :

5

Thanks to everybody at U-Haul for being so helpful and understanding at such a difficult time in my life. Most of all thanks to Joy for working with me and truly understanding my situation.

Évaluation :

5

Very clean and very professional and knowledgeable service. Great, easy to use facility!

Évaluation :

5

Good experience

Évaluation :

5

I had a storage unit and two truck rentals needed in a 10 day period. There were plenty of moving carts available for our usage that was so helpful. No problems at all on the truck rentals either.

Évaluation :

5

Aucun

Évaluation :

4

Great place

Évaluation :

5

Excellent no issues at all.

Évaluation :

4

I don't agree with being required to buy their lock..

Évaluation :

5

Customer service was excellent. The truck was easy to drive

Évaluation :

5

Other than the continually slow computer systems in the office, the facility and staff were awesome and helped my wife and I tremendously during our recent move.

Évaluation :

5

Great facility, helpful staff.

Évaluation :

5

Smooth transaction, organized facility and Friendly service!

Évaluation :

5

The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.

Évaluation :

5

Very satisfied with the unit and location.

Évaluation :

5

Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)

Évaluation :

4

The management and staff were exceptional and very nice. The store and the storage area was well kept (Very clean). I would recommend this uhual location.

Évaluation :

4

All employees (I spoke with John mostly) were very helpful. The hours of operation (no access after 7pm), pricing, and being locked out of the unit after being a few days late were not very helpful.

Évaluation :

5

I have been to other U Haul locations before and they are well kept and the personal are friendly, but this place, in my opinion is the Best of the Best.They go out of their way to help you.

Évaluation :

5

Great service

Évaluation :

5

Employees were friendly and helpful. Completed my rental transaction quickly. Accommodated me when I needed to change size of rental unit last minute.

Évaluation :

5

The facility was very convenient, everyone was helpful . It was easy to pay over the phone and I would definitely recommend this facility to a friend!