Évaluations des clients U-Haul Moving & Storage of New Port Richey
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of New Port Richey
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Kevin A. le
Rented a motorcycle trailer for the day. Had to request for a certain day. Was there as promised, easy pickup and return. This office is always easy to work with.
Alberto P. le
Smooth and fast deal.
Angela H. le
Customer service was great.
Vincent C. le
Very nice and it was a very clean place the owner was more than helpful, I will definitely use this place again
James K. le
Excellent service and great staff!
John Eric P. le
Kevin and Kristen very professional and helpful during a very stressful time. Moving is a very exhausting and stressful situation. They made it very easy during this transition. It was worth the drive out of my way to receive this kind of professionalism.
Brian C. le
Double charged me
marvin P. le
Have the manager be as helpful as the staff. The manager seemed as unconcerned with helping us however, the worker (Pollard) took time to help and try to resolve the situation that was created at the Klosterman location.
Jeff M. le
second rental alittle better then first yet I get home and descover I get charged for a utility dolly and furniture pads that were in truck when I rented yet I never broke the seal on them nor used them that was an extra $10 WTF is wrong with these people and It would cost me more to drive all the way back to dispute it these people suck at their job and rip you off
Jeffrey M. le
rented a 26ft truck it was beat to shit broken fender etc. power steering went out Friday nite worked again for a time on sat then went out again took truck back told the guy he just shrugged and said huh nothing was done I payed $145 ish for a piece of shit I had to man handle
Les Roy W. le
Nothing at this time. Service was excellent.
Federico M. le
Excelent.
Thomas A. le
Everything was great about the location's and the service. Absolutely superb customer service. But the SafeTow add on insurance for a tow dolly is a joke. I just called for some assistance and they pretty much told me I was on my own. NOT WORTH THE EXTRA MONEY!!!! Other than that, I completed the transport. But it was one of the hardest jobs I ever pulled off. Slit my hand open, just a total fail by corporate.
Alan C. le
Tim, the manager, was a joy to deal with. We’ll recommend you to everyone.
DAVID S. le
Very fast and friendly service. I have zero things to recommend and fix. I really appreciate that 100% effort and then some.
Thomas H. le
The car dolly should have brakes. I own a Master Tow dolly with hydraulic brakes. I noticed a lack of stability when braking in a turn. Your dolly wants to push the back end around toward the front. The hydraulic brake is a no maintenance way to improve the safety of towing a car on a dolley.
Kenneth S. le
Nothing. I use this location when I need a car trailer. The employees are helpful and professional.
Dominic B. le
Had to wait 20 minutes returning the trailer because a guy renting a trailer was trying to fix his truck facing backwards in the return lane. after waiting someone else from inside came out to serve me.
Jeremy R. le
Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!
Randy W. le
The store manager need to be trained in freindlyness and customer service, the help should not wait on you while having a cigarette hanging out of his mouth,got no thank you when I left, nothing.
Lise P. le
Computer really slow. Staff kept apologizing. The staff was really helpful. Thankful for the customer service
Flora W. le
Ordered a box dolly which they didn't have. Had to go another uhaul to get it. That threw me an hour behind.
THOMAS F. le
After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan
JIM J. le
I think that you have a efficient system and well trained staff.
eliajah J. le
Nothing.
Dee D. le
it was great
john P. le
There was a snafu with the equipment reservation, but the owner very graciously accommodated our needs without any problems. How grateful we are to him!
Claire L. le
Must say, this is the nicest UHaul site I've been to. The shop is spotless, the staff is helpful, my rental was handled quickly. Staff at other sites is also pleasant, but this shop is by far the best maintained.
Robert B. le
Have the customer view the rental, including the gas gauge, before signing the agreement. I was well on my way when I realized the gas gauge was just a little over the 5/8 mark, not the 3/4 mark as the contracty showed. When I got to the pick up, I called the number on the contract. No answer. I called another 7 times during the day. The message was always "we are experiencing difficultlies, call back later". I estimated the mileage and put 2.4 gallons in ($6.00). I had driven 25 miles. At check in the agent said that the gas receipt didn't mean anything. Is U-haul calling me a liar? I can prove everything I said. Let me know what you think. Riobert Beyer
Dennis S. le
Even with a computer system which was not functional at the time I arrived to turn in the trailer, the staff at U-Haul Moving & Storage of New Port Richey were professional, friendly and had the trailer checked in and had me on my way within 5 minutes.
Tony S. le
Another awesome truck for a great price thank you so much.
Linda A. le
Their direct phone line has issues and could not get thru since Thursday 10/31. Get it fixed . I called yesterday to rent a van. Line had problems. I went elsewhere. They did not have a van so they reserved one at the location that had the problem with the phone line. Back in the opposite direction and time wasted to get van. While I was there a customer argued with a salesperson about the amount of fuel that was in the vehicle they rented. The contract said it had more than it actually had per the customer. This customer was irate. I really haven't had many problems renting from this particular location. Be its the closest to my home which is why I chose this location. Just be sure to get the phone line fixed because there are people who can just drop in to rent and need to call. That's probably one of the most important things I would say this entire survey needs to pay attention to is the phone line.
Glen B. le
horn didn't work, and over drive button made no difference on gas milage 800 plus dollars in a 15 footer is pitiful !
Robert D. le
Not a thing.all went well
paul F. le
Took way too long to drop off and leave.
Randy W. le
More counter help.
Lameaka D. le
I was charged an unauthorized charge for damages that i did not do. After the young lady looked over the truck and told me i was cleared and gave me my receipt.
David G. le
I was number 4 in line on a Sunday morning. Only one person available for customers. 45 min wait. unacceptable.
Dennis D. le
I was to pickup van at 5 am while I was returning pickup truck.[ I needed the truck but the location could not reschedule anything. After returning the pickup I started the rental for the van when it came to getting the keys they were not in the box. I had to wait over an 1 and a half for the guy to arrive and he was nasty. When I complained he screamed at me to give him the key back and I left. When I got in the truck he had already checked me out so I had no chance to check the mileage or the fuel. I believe the mileage charged is about 25 miles too much. This is the 3rd vehicle I rented in a couple weeks at this location and they constantly make mistakes. It wouldn't be so bad but the employees all have a bad attitude and the owner has the same pissy attitude. I do believe I deserve some sort of credit! please respond
gary R. le
Very helpful
Milan B. le
i am very pleased with the truck and would recommend this company to others
Ian W. le
nothing
dilayda M. le
Everything was good so far. The only thing that upset me was the fact that they gave me the gas tank at 1/2 tank instead of a full tank, so it’s a little hard to return exactly at 1/2 and I over filled it and they didn’t compensate for the extra 4 or maybe 5 gallons that I paid extra. However if I hadn’t filled it they would’ve charge me $4 and some change per gallon. It’s just unfair.
BARBARA G. le
Danny & George did a great job, will use them again
Randy W. le
Everything was great.
Cecilia M. le
The man who helped me was very nice and helpful, the equipment and building were in excellent condition but I had to wait 20 minutes in the building to pick up my trailer as there were no other staff. A place that size should have more than one person working.
John W. le
Waited awhile to get truck but truck was good and checkout was easy
Christian S. le
We ranted a storage unit for 5 months. Overall, it worked out well. We did have one issue - we stored a mattress - but needed to dispose of it in the dumpster due to droppings. We ended up buying new. This was the only loss we had. Overall experience was good. The heat had no bearing on our items and I suspect that had to do with the temp-controlled interior units. So we were please that there was no heat or water damage. We expected to lose something due to the travel and longer term storage so I feel pretty happy that what we did lose was limited to just that. We could have lost far more.
Gabby P. le
Excellent customer service. Everything explained and questions answered.
Peter P. le
Be a little more attentive
david M. le
The employees were very helpful and I would recommend anyone who has moving or towing needs to use this location.
Danniece C. le
They were so nice and friendly. I will come back there again.
Robert M. le
I was sent to three locations. There first told me they dident have resvation and not the size unit. The second had the size but said it was broken. Then was sent to a different site got there and then had to drive to the first site since this was a unmanned site. Then the code dident work. The storage unit that was assigned had someone's stuff already. Then the unit was a 10×8×13 we should have had a 10x10x15. After getting uloaded we need a second unit and a another lock the the next morning the gentleman showed us a 10x10x25 uned that would have worked to start with now we have to units and lost about four hours of paying for help trying to get in a preplanned move.
Dawn D. le
It is always a pleasure dealing with Tim. I wouldn’t change a thing.
deborah w. le
Robert was a pleasure to deal with.
Stephen B. le
Keep up the excellent customer service 5 star *****
Benjamin M. le
Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.
Yvonne P. le
Staff was friendly, quick and efficient. I would recommend them.
Henry R. le
Convenient location.
Beth B. le
Tim was nice but between answering phones and people in the lobby he was busy and could use some help
REBECCA W. le
Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super
chris s. le
Nice people, great customer service!
Angela S. le
I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.
RIGOBERTO V. le
Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly
GENE M. le
I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.
Kelly T. le
My move out was very easy and without stress.
Valerie W. le
The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior
Dominic C. le
GREAT place for storage
CHRISTA C. le
I used this storage unit for 4 years and never had a problem.
robert b. le
The u haul facility here was average , but the staff could be much more friendly to the customers.
Scott D. le
Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.