Customer Reviews for U-Haul Moving & Storage of New Port Richey

2 219 évaluations

5631 US Hwy 19   New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

(727) 842-8415

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 842-8415

5631 US Hwy 19
New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The rental associate was very helpful and prompt. Made it easy for us to understand all the rules and regulations. The truck was clean and reliable. We definitely will use and recommend this U-Haul location!

Alexander N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

i was charged for using the dolly even though i never reqested it. i told the employee that i donot need it he told me it comes with the truck. when i return the truck the seal was broken due to placing package in the truck. i never move out the dolly at all.

Wally F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELMICHAELC C. 
Évaluation :
3

Staff not particularly friendly or cheerful

David F. 
Évaluation :
5

I would like to say a friendly "hello " upon entering the door and courteous service is the standard at this location. The team member Nicole is always smiling,friendly, attentive to the customer and greatly appreciated as a customer. Tim Jr. Does a great job and certainly following in his dad's footsteps in his own right. Sometimes great service must be brought to an employer's attention, not just complaints from people.

Lynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deyven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
3

I only rented a utility dolly from this location but my truck rental was supposed to be from this location as well. Unfortunately I was sent to a location with a lock box that I struggled to get into because the lock would not open until I got frustrated and had to use excess force. There was supposed to be a silly included in the truck rental but they did not put the dolly in it, which I didn't realize until I was at the house so I had to call customer service and then drive back to this location for a dolly, which delayed my move by about 30 minutes or so.

TINA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Lots of great customer service abs clean equipment

KARYLA N. 
Évaluation :
5

I enjoyed my relationship with U Haul. I rented trucks and a storage unit for over a year. I just cleaned it out today. If i ever need this service I'll be back. Thanking you Brenda Peck.

Brenda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rafael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cliff m.  |  Premières impressions 
Évaluation :
5

Amazing staff that were very accommodating.

Charles G. 
Évaluation :
5

The staff was very helpful and friendly.

Amanda M.  |  Premières impressions 
Évaluation :
5

love to rent here always

Miriam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyene Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
5

The website wouldn't work with my location and all the settings where on when I was trying to verify it, hoping I didn't get charged the fee because that's unfair

Lindsey A. 
Évaluation :
5

The young man there was very busy and yet very patient with me and helpful. He went out of his way to help me and I would highly recommend this location.

Kimberly W. 
Évaluation :
3

I was charged extra for dropping off the trailer a day early but after working hours.

Troy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
1

I was charged another day for rental because I was unable to return trailer via the app however trailer was returned prior to the time allotted see video cameras and see that I did. I guess just a reason to get another 20 bucks out of me. I called the location tried to get this resolved the guy told me to call corporate. Not happy!

ron B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
5

The gentleman here was fast, efficient and very friendly. I will definitely rent from them again.

edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

They guys was nice in the front desk but the storage building had a urine smell as soon as you go into the building witch was horrible. Also the light was out for over a month. On my move out date I asked for someone to fix it because I couldn't see while taking my stuff out and the lady told me to that i could crop open the side door because they didn't have anyone to fix it. Witch led me to I used my phone light to move my stuff out because the side door open did nothing for lighting up my unit. Not to mention all the spiders and moths in my unit witch I could of easily got bit by something not being able to see good what I was putting my hands on. So I would never recommend anyone to keep their stuff at this place. Nice staff but not sanitary!

Jaritza B.  |  Expérience générale 
Évaluation :
5

I did have to drive to 3 different locations before they finally got my reservation right when I did it right at the store on old 54 they reserved it at the on on 54 they didn't have it they but still sent me with the reservation when I got there they had to find me the trailer at the location on 19 and they helped me so much on 19 and I finally got one but It would have been nice to have at the time I needed it..

heidi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna D. 
Évaluation :
5

Very helpful in addressing and correcting the error made at the pickup location.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Sound insulation in cab. Insulate floor from heat, my water and pop were above warm and just below hot. My feet were sweating. Electric windows and mirrors. Backup camera and beeper.. Cruise control for better mileage.Allow 1st day for loading before counting return date.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

The staff was great and knowledgeable

Frederick Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
3

Showed up about 10 minutes before they opened, was going to park trailer and leave, some guy came out and had an attitude problem. wouldn't recommend you come to this location the staff are rude. Will find a different location for my move this upcoming weekend.

Christopher R. 
Évaluation :
5

Both gentleman in the office were great! We put the reservation in 10 minutes before picking it up and everything went so smoothly. The pickup and drop off for trailers was so easy. Definitely would go there again and highly recommend.

Melissa W. 
Évaluation :
5

U-Haul personnel were helpful and friendly and the equipment was excellent

Arthur B. 
Évaluation :
5

Most professional UHaul I have ever been to. A pleasure.

Bart B. 
Évaluation :
5

Friendly helpful staff, smooth pickup and drop off.

Patrick V. 
Évaluation :
5

The lady who helped was very kind and professional.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sage H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall D. 
Évaluation :
5

Thanks so much for all your help. The staff was kind and friendly and very helpful. I will definitely recommend your facility to all my friends and family.

Darlene p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cecilia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

I have rented from this location 3 times and every time I get wonderful service

Vernon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise M. 
Évaluation :
5

I lost my keys while there and they were helpful and patient until I found them. Great people.

Michelle K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

Very nice and efficient staff. They helped me and my two kids get a trailer with no stress or problems. I will definitely be coming back to this location.

Matt G. 
Évaluation :
5

Look into possible internet/ server issues and Give Alyssa a raise! Both the other customers that walked in well after me and other staff were polite but frustrated. Alyssa stepped up. Got all customers moving and changed the mood of the store within a few minutes. Very professional and a good leader

molissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Alyssa and Robert were awesome!!!

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
4

Not the reps fault but U-Haul had wrong address for my drop off location. Link given took me to a completely different location.

Karl K. 
Évaluation :
5

The two ladies at this location was great to deal with about the Uhaul. What a great team to help me. Cudos.

mary C. 
Évaluation :
3

The drop off location was fine; however, we ended up having to drop off after hours. I put the wrong fuel gauge during the checkout process and it wouldn't allow me to go back to fix it and we ended up being charged $16.60. I disputed the charge and took a photo of the actual gauge before and after.

tyree L. 
Évaluation :
5

Called to reserve a trailer came in was greeted by Alyssa Bennett who was very nice to work with

Justin C. 
Évaluation :
5

The staff was friendly at pick up and drop off

ron B. 
Évaluation :
5

A number of lights were out on trailer. Great staff, though.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

The staff were very friendly and helpful. No need to change anything. Very positive experience.

Travis W. 
Évaluation :
5

S.O.

cindy K. 
Évaluation :
5

absolutely nothing. This location (as well as another nearby location that I've used) is great!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Alyssa was very friendly and thoroughly explained the equipment return process. 10/10.

Jennifer R. 
Évaluation :
5

Alyssa assisted me.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cora C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
3

We made our reservation almost 2 weeks in advance and scheduled our pick up location within a couple of miles from our home. The night before our scheduled pick up I received a phone call, changing our pick up location to one that was within a few miles of our home. Upon arrival on moving day, they informed us that they did not have a 26' truck and that we had to drive 27 miles/45 minutes away to pick it up! Not only did this delay our move significantly, but with gas costing us $4,59 a gallon, we were told that they couldn't do anything about it, and we had to absorb the additional gas cost as well. However, they did extend our rental 100 miles and 1 day. So, after we paid $1500 for the truck rental and $1000 in gas, we were still charged an additional $15 for gas once we returned it even though we made sure that the gas was EXACTLY where it was when we picked it up. VERY DISAPPOINTING! We would actually give UHaul zero stars but the pick up location did do a good job and since I am sure that they would be the ones to get the negative review, I went with 3 stars. The truck had terrible brakes and an extremely rough ride. It sputtered and had a very hard time getting up to speed (with and without it being loaded). Overall, the whole experience from UHaul was not a good one!

Kara M. 
Évaluation :
5

Third time dealing with them. Very professional.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
5

Nicole (Nicoly)? Was a great representative both checking me in and checking me out at the end of the rental. Very professional yet, personable at the same time. Great experience. 3rd time renting or returning at this location.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie F. 
Évaluation :
2

The trailer I rented had not been cleaned out from the last customer, still had dirt and leaves in it. The running lights did not work on the trailer when the vehicle headlights were on, but the brake lights and turn signals did work. The associate the hooked up the trailer did not secure the trailer to the hitch on the truck and when I took off it fell off the truck before got out of the UHaul parking lot. For the first time in going to this location multiple times in ten years, they not only took pictures of my drivers license but then demanded the name and phone number of someone they could call right then to verify that I was who I said I was. If my drivers license is good enough to get me on an airplane at an airport it damn sure should be good enough to rent a trailer.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis W. 
Évaluation :
5

Fantastic customer service

Caroline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Both locations were very friendly and knowledgeable about the equipment. The personnel went above and beyond my expectations. U-Haul should supply lubricant for ratcheting devices at locations.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H.  |  Expérience générale 
Évaluation :
5

Staff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Merci

Lewis H.  |  Premières impressions 
Évaluation :
2

Customer service is horrible!!!

Dana R.  |  Expérience générale 
Évaluation :
5

I was very satisfied with my storage unit, and UHaul staff

ARLENE L.  |  Expérience générale 
Évaluation :
3

this places has issues with too many trucks and no room to drive around without hitting something

GARY F.  |  Expérience générale 
Évaluation :
1

The A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!

Christopher E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary j.  |  Premières impressions 
Évaluation :
4

Only the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape

Jan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niccola N.  |  Expérience générale 
Évaluation :
3

The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.

Robert B.  |  Expérience générale 
Évaluation :
3

There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn't think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.

Joshua A.  |  Expérience générale 
Évaluation :
5

Tim was amazing till the end !!

Jimmy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia R.  |  Premières impressions 
Évaluation :
3

The late payment policy sucks enough I will never use a facility with policy such as uhual's again.

BRITTANY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C.  |  Expérience générale 
Évaluation :
1

We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I'm so disappointed.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K.  |  Premières impressions 
Évaluation :
5

I love uhaul.

John G.  |  Premières impressions 
Évaluation :
3

The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.

ARLENE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio R.  |  Premières impressions 
Évaluation :
5

Very friendly staff

Jimmy P.  |  Premières impressions 
Évaluation :
5

Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!

Jeremy R.  |  Expérience générale 
Évaluation :
1

After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan

THOMAS F.  |  Expérience générale 
Évaluation :
5

Danny & George did a great job, will use them again

BARBARA G.  |  Premières impressions 
Évaluation :
5

Robert was a pleasure to deal with.

deborah w.  |  Premières impressions 
Évaluation :
5

Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.

Benjamin M.  |  Premières impressions 
Évaluation :
5

Staff was friendly, quick and efficient. Je les recommande.

Yvonne P.  |  Expérience générale 
Évaluation :
4

Convenient location.

Henry R.  |  Expérience générale 
Évaluation :
3

Tim was nice but between answering phones and people in the lobby he was busy and could use some help

Beth B.  |  Premières impressions 
Évaluation :
5

Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

REBECCA W.  |  Expérience générale 
Évaluation :
5

Nice people, great customer service!

chris s.  |  Premières impressions 
Évaluation :
5

I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

Angela S.  |  Expérience générale 
Évaluation :
5

Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

RIGOBERTO V.  |  Premières impressions 
Évaluation :
4

I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

GENE M.  |  Expérience générale 
Évaluation :
4

My move out was very easy and without stress.

Kelly T.  |  Expérience générale 
Évaluation :
4

The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Valerie W.  |  Expérience générale 
Évaluation :
5

GREAT place for storage

Dominic C.  |  Expérience générale 
Évaluation :
5

I used this storage unit for 4 years and never had a problem.

CHRISTA C.  |  Expérience générale 
Évaluation :
3

The u haul facility here was average , but the staff could be much more friendly to the customers.

robert b.  |  Expérience générale 
Évaluation :
5

Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.

Scott D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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