Le client n'a pas laissé de commentaire.Johnny G.
Customer Reviews for U-Haul Moving & Storage of New Rochelle
Pour nous contacter
New Rochelle, NY 10801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Gentleman handling the drop off was friendly and helpfulJoseph D.
Le client n'a pas laissé de commentaire.AUGUSTIN F.
Ventura was polite, efficient and professional.Julian M.
Le client n'a pas laissé de commentaire.Ilana M.
Cab in the truck was a little dated. Excellent service at the lication.Loren N.
I rented a 6x12 box trailer. Lynn was a huge help while making adjustments to my reservation and Bruce was great upon pick up and return and provided excellent customer service. I was however disappointed because the box trailer leaked and while transporting my belongings several got wet/damaged. Bruce inspected the trailer upon return and indicated I needed to work with customer service on this issue. It would be helpful to have the center deal with this directly as I have tried to talk to someone at customer service 3xs now regarding this matter, and have yet to have reached someone.Audrey E.
Le client n'a pas laissé de commentaire.Margo C.
Personal very helpfulBill S.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.GERMAN M.
The person who took care of me was very professional and courteous. He was very busy, but made sure I was taken care of. Very professional.ROBERT W L.
Le client n'a pas laissé de commentaire.Michael W.
The 25 $insurance was misleading. No clear indication that after half hour I was charged another day (incluing insurance).RAMIRO ALBERTO M.
No issue with the place or representative at this location, location was clean and representative was very professional, issue I had was the 20ft box truck o received had many issues, when a c was turned on had a bad smell and when I was ready to go to my next location truck died on me 2 times believe it has alternator issues. Luckily I had a vehicle with me that kept jump stating the truck.Hector M.
I had a really great experience with the staff and the service they all gave. I want to acknowledge Annie at White Plains uhaul. She helped me immensely with the trailer rental and was extra knowledgeable, kind and patient with all the particulars that went with it. Also the staff at New Rochelle. I had the rented a storage in New Rochelle for a year and it was a great experience. I highly recommend UHaulLaura F.
Le client n'a pas laissé de commentaire.THIAGO ANTONIO S.
Le client n'a pas laissé de commentaire.guillermo T.
Le client n'a pas laissé de commentaire.JUANALBERTO JR B.
The staff was very nice and the location was convenient the store has a parking lot to park your car safelyshaneda E.
Nothing great service staff very friendly and knowledgeableAndrew C.
Le client n'a pas laissé de commentaire.KODJO A. | Expérience générale
Le client n'a pas laissé de commentaire.JESUS M.
I don`t ususally fill out these surveys, but I`m doing it this time time because, I dealt with three people at this Uhaul and everyone of them was so helpful that I would like to you know you have an exceptional crew working in New Rochelle.JOHN EDWARD B.
The 2 gentlemen Where All Smiles ðŸ˜ƒ I'm a Train Operator....And these Two gentlemen are professional They Could Operate my Train any day ðŸ˜€ ðŸ˜„ ðŸ˜‰ERICW L.
Le client n'a pas laissé de commentaire.JULIO C.
Le client n'a pas laissé de commentaire.Stefano P.
Le client n'a pas laissé de commentaire.Denise D.
I recently rented a U-Haul in which I couldn't return it in time due to effects of a hurricane and major flooding where I was up to my knees in waterâ€¦in which I waited on the phone for a long duration to speak with a representative to let them know of the unfortunate news,I let them know of the after math and why I was unable to return the truck which was clear from the local news,in return to be hung up on after stating I could not unload due to the over flow of flooding. Then was called again to switch to a 15 footer even though I was clearly unable to in loadâ€¦. I finally was called again by an employee of new Rochelle who clearly under stood the situation and said just please have the truck back as soon as possible. I do understand that moving around this time is very hard with trucks being constantly needed. I hold no one responsible for this due to the nature of the weatherâ€¦. Just wish that the traffic control representatives be more knowledgeable of a havoc time. I do apologize that I was unable to return on time due to the weather.I rent a lot of U-Hauls,they are always great to me. This was just an abnormal event due to the weather and a very busy time due to people trying to get settled for school.TIMOTHYJOHN M.
Best location and service I've been tooHECTORALONSO V.
Excellent customer serviceANTOINETTE B.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.JULIEM K.
Le client n'a pas laissé de commentaire.Manuel B.
Le client n'a pas laissé de commentaire.Orville I.
Le client n'a pas laissé de commentaire.JUANR G.
Le client n'a pas laissé de commentaire.Chantia K.
Le client n'a pas laissé de commentaire.Gina O.
Le client n'a pas laissé de commentaire.Shavonda D.
The vans windshield was so dirty on the inside and outdside that it was a safety hazard. I had to buy equipment and supplies to clean it.RONALDK M.
They charged me more than the agreement. Waited for long time to talk with someone in customer service. They didn't know why I was charged for those amount. One said they would ask for the reason of those amount but turn out they did none. Another one said they would refund me those amount but turn out they never did. I couldn't believe this is the way a big company doesThu P.
Le client n'a pas laissé de commentaire.EVA V.
Nothing. Staff was very efficient and vehicle and equipment was clean.Richard M.
Le client n'a pas laissé de commentaire.Leandra A.
Le client n'a pas laissé de commentaire.JORDANKHIREY D.
Le client n'a pas laissé de commentaire.LEONARDO R.
Le client n'a pas laissé de commentaire.RUI HELDER GONCA S. | Premières impressions
Le client n'a pas laissé de commentaire.GERALD D. | Expérience générale
This service was excellent. I recommend all my friends to use. Thank you for making my move seamless.Michelle V.
Pay your employees well, they take a lot of abuse. You have an employee named Antonio, I met him on 8/21/21, please pay him well he is an outstanding employee of your who does an exceptional job, always with a smile. His performance gave your company a excellent rating.rating from me. A comBOBBYJEAN E.
Le client n'a pas laissé de commentaire.DENIS G.
Le client n'a pas laissé de commentaire.Harold T.
Le client n'a pas laissé de commentaire.ANTONIO JOSE D.
quick and easy transactionJOHANNAANTONIA F.
Le client n'a pas laissé de commentaire.carlos G.
Le client n'a pas laissé de commentaire.LUIS M.
So great from beginning to end!!!!Gina S.
Minor issue with the AC in the cab, only worked when truck was movingANTHONYMICHAEL D.
Le client n'a pas laissé de commentaire.Jozef V.
Make it a little easier for unattached equipment .KENYATHA D W.
Le client n'a pas laissé de commentaire.STEFFANI G.
Le client n'a pas laissé de commentaire.Fabio P.
The process was very easy.APRILR D.
have the rental that the customer reserved actually there.Michael M.
Le client n'a pas laissé de commentaire.Monica E. | Expérience générale
When calling this location its takes anywhere between 20 to 30 minutes to answer and when they do they'll say busy and keep us in hold, after waiting on hold for ten more meets the answer Uhaul center answers. Same happens with the other locations.Jorge C.
Le client n'a pas laissé de commentaire.STACEYANN M S.
Le client n'a pas laissé de commentaire.ALAN C.
Le client n'a pas laissé de commentaire.MARIA G M.
Le client n'a pas laissé de commentaire.DONALDVICTOR D.
Le client n'a pas laissé de commentaire.NAVARDOALFREDO M.
Le client n'a pas laissé de commentaire.Michael K.
The phone system is a night=mare I called 4 times and that took all morning. Whenever, I connected it was a 45min wait. Once they pick up they put you on hold and sometimes they never came back, when they did, they will see okay hold on while I look that was another long endless wait and they will give you the run around put no answer. Horrible experience full of stress and anxiety.Myrna Q.
Le client n'a pas laissé de commentaire.angel V.
Le client n'a pas laissé de commentaire.FRANCESCO F.
The vehicle you provided had no working air conditioning. The side view mirrors could not be adjusted and we're set in positions that did not afford good views.Steven D.
I was send to the wrong place which was closed. Then the timing was wrong. I think this location was good but the central number I called was terrible. Cost me additional time and money.PETER E K.
The app said it was opened when it was closedAntonio H.
Choose what I need for my stuffRogelio I. | Expérience générale
Le client n'a pas laissé de commentaire.TIMOTHYA O.
Wow it was amazing Ventura the Manager was so helpfulJOSHUA G.
Le client n'a pas laissé de commentaire.David P.
I supposed to pick up my truck at 7:00 on 7/31/2021. The staff just showed up at 7:35 and open the door. My movers have to wait about an hour for me to get there and I almost missed my appointment with internet guy. The delay made my move very stressful. The manager try to fix the situation with giving all of us weekday rate but of course there were lots of angry customers (about 7). The truck was not cleaned either.ANOUSHIRAVAN A.
Le client n'a pas laissé de commentaire.LORNAHOPE L.
I won't recommend uhaul to anyone ever again!Carl M.
Horrible service, lying and unprofessional staff.MONICA K R.
Le client n'a pas laissé de commentaire.CLIFFORD H G.
The customer service rep was late on the first of the monthAMELIA SYMORA H.
Professional, nice people, well-maintained facility, and smooth process. Would definitely return there if I ever have the need to!Chris G.
Le client n'a pas laissé de commentaire.FRANCISCOJ R.
Le client n'a pas laissé de commentaire.Jack F.
Le client n'a pas laissé de commentaire.Beth C. | Expérience générale
Le client n'a pas laissé de commentaire.ADOLFO F.
Le client n'a pas laissé de commentaire.DONALD VICTOR D.
Le client n'a pas laissé de commentaire.CHEIKHI F.
The employee working 7/25 at 4pm was a good guy! You're lucky to have himChristopher M.
Le client n'a pas laissé de commentaire.MATTHEW T.
Le client n'a pas laissé de commentaire.Valdeci R.
Le client n'a pas laissé de commentaire.PAULA S.
Wish the price was just a little cheaperAldric S.
Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!CHOLA G. | Expérience générale
The guys working in the morning on Saturday, 7/17 and Sunday, 7/18 were great.Samiram S.
Le client n'a pas laissé de commentaire.ANTOINETTE B.
Le client n'a pas laissé de commentaire.S C.
While the moving company that Uhaul connected me with was very helpful and friendly my experience with Uhaul corporate was extremely frustrating. I had to call multiple times (while sitting on a hold) to lock in a moving date. Then to my dismay I received a text the day before my cross country move saying I needed to reschedule my move. In the future I would appreciate more communication and organization from Uhaul.Asia J.
The truck we rent was clean, but very old. It had almost no pick up (when trying to merge onto the highway), the brakes were not great and it was difficult to drive. I have driven this type of truck before and this was significantly more difficult to drive than others, I believe because of its age, mileage and general condition.SUSAN KLEMENCIC J.
Excellent location. Easy process. VERY CLEAN vanJOEL P P.
Le client n'a pas laissé de commentaire.BRENDAL B. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph D. | Premières impressions
I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.Kareem M. | Online Move In
Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).LAWRENCE PAOLO M. | Expérience générale
Everything was flawless during the course of my contract. I would definitely use the service again.Sean B. | Expérience générale
Le client n'a pas laissé de commentaire.NEKIA T. | Expérience générale
The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Merci.Cemella S. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos A M. | Expérience générale
Always clean and the workers are very nice and helpful!!!Cara G. | Expérience générale
Le client n'a pas laissé de commentaire.francesco f. | Premières impressions
After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God blessELIEZER V. | Expérience générale
Le client n'a pas laissé de commentaire.Araceli L. | Expérience générale
Le client n'a pas laissé de commentaire.PILARKATHRYN A. | Premières impressions
Le client n'a pas laissé de commentaire.bryan a. | Premières impressions
The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.Camille F. | Expérience générale
Le client n'a pas laissé de commentaire.Rosana F. | Premières impressions
Le client n'a pas laissé de commentaire.Ana M. | Premières impressions
Thank you for your service.Joanitha G. | Expérience générale
The person that helped me was outstanding and very informative.Charlie G. | Premières impressions
I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.deena i. | Premières impressions
The staff was fantastic!Aris M. | Expérience générale
You send out way too many emailsKevin S. | Expérience générale
Le client n'a pas laissé de commentaire.Sophia C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSCLYN M C. | Premières impressions
With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.Camille F. | Premières impressions
Le client n'a pas laissé de commentaire.REBEKAH G. | Expérience générale
NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as wellDavid G. | Expérience générale
Muy buena atenciónDora M. | Premières impressions
Le client n'a pas laissé de commentaire.Moises O. | Premières impressions
I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!ROBES L. | Expérience générale
The manager and staff was exceptional and went over and beyond.Jasmine B. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE T. | Expérience générale
I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.ROBES L. | Premières impressions
Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!REBEKAH G. | Premières impressions
Le client n'a pas laissé de commentaire.Somer P. | Premières impressions
Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.Rochelle G. | Expérience générale
Le client n'a pas laissé de commentaire.MC C. | Expérience générale
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.MICHAEL S. | Premières impressions
Totally above my expectations in every way. Excellent service, friendly people, everything I needed.ANTHONY V. | Expérience générale
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.Lori P. | Premières impressions
Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.Jason K. | Premières impressions
Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.Erin R. | Premières impressions
I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Merci.Cemella S. | Premières impressions
Staff is very helpful and courteous.John Gregory B. | Expérience générale
My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.Christine g. | Premières impressions
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phineVickie S. | Premières impressions
Le client n'a pas laissé de commentaire.Beverly S. | Expérience générale
ExcelenteMartin S. | Expérience générale
Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!Jamie M. | Expérience générale
Ventura and his staff were extra helpfulVENTURA P. | Premières impressions
The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.Dorithy C. | Expérience générale
The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.ANTHONY V. | Premières impressions
Fantastic customer service!!!!!Joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.Anne O. | Premières impressions
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.ELIZABETH G. | Premières impressions
Le client n'a pas laissé de commentaire.CLAYTON M. | Premières impressions
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. NoelNoel H. | Premières impressions
Le client n'a pas laissé de commentaire.JUSTINE M. | Premières impressions
They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!Joseph M. | Premières impressions
Ventura was very helpful and courteous!FRANK R D. | Premières impressions
personnel amicalSCOTT TIMOTHY C. | Premières impressions
Le client n'a pas laissé de commentaire.LISAHELEN G. | Premières impressions
Great serviceWILLIAM M T. | Premières impressions
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!Jami R. | Premières impressions
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can helpMary Angela S. | Premières impressions
Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.Thomas H. | Premières impressions
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.Elinor K. | Premières impressions
Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Merci.Delilah R. | Premières impressions
Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!Dorithy C. | Premières impressions
Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..Dorithy C. | Premières impressions
Manager was greatTHOMAS R. | Premières impressions
Good serviceRONY G. | Réservation
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