Évaluations des clients U-Haul Moving & Storage of New Rochelle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Rochelle

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hector G. le

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Le client n'a pas laissé de commentaire.

Joan S. le

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Stress free rental

Mishan H. le

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This was my first time renting a Uhaul— and what a great experience! I will highly recommend this location to anyone and everyone that needs a rental in the future.

Miguel G. le

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Very nice rental truck and friendly people working there

MARITZA JOHANNA B. le

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Le client n'a pas laissé de commentaire.

Caarolyn W. le

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Le client n'a pas laissé de commentaire.

Daniel A B. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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The staff are awesome so friendly and easy to do business with you are fortunate to have such a savvy happy crew..

Dionne B. le

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Smooth quick, representatives were respectful and knowledgeable thank you

nigel T. le

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Le client n'a pas laissé de commentaire.

AGIM J. le

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Really good service !

Theresa C. le

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Every thing was Great ..

NICHOLAS J C. le

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Very professional, very courteous. Nice clean place

Bujar K. le

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Le client n'a pas laissé de commentaire.

Joseph J F. le

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Le client n'a pas laissé de commentaire.

Pedro D. le

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Le client n'a pas laissé de commentaire.

Efrain S. le

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Le client n'a pas laissé de commentaire.

dan k. le

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Exceptional

Aaron C. le

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Le client n'a pas laissé de commentaire.

roj S. le

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Front desk representative Ms Guzman provided excellent service. Pick up and drop off was seamless. Highly recommend

Kyle W. le

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Le client n'a pas laissé de commentaire.

William D. J. le

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Courteous customer service in and out!

Daniel B. le

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Le client n'a pas laissé de commentaire.

Bryan H. le

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Le client n'a pas laissé de commentaire.

Esau C. le

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All the other stores are the worse possible. The reservation process is terrible

Warren Taylor W. le

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Le client n'a pas laissé de commentaire.

Elizabeth E. le

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Le client n'a pas laissé de commentaire.

Kevin F. le

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Le client n'a pas laissé de commentaire.

George L. le

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Le client n'a pas laissé de commentaire.

Josclyn C. le

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Le client n'a pas laissé de commentaire.

PRAMOD V. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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Professional service

Kyle W. le

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Le client n'a pas laissé de commentaire.

Sharline R. le

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Le client n'a pas laissé de commentaire.

Zach B. le

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None good job very easy

Stacy S. le

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After my experience at this location it is apparent that additional training is needed for management and store staff. They lack knowledge of professionalism, customer service, communication, check in and check out protocols etc.

Florian S. le

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Great service

DANIEL P. le

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Very kind and efficient staff. No problems at all - just a warm interaction with a kind person. Thank you!

Jami R. le

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Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Marcos N. le

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Make sure the vehicle is clean inside.

JOSE T. le

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Le client n'a pas laissé de commentaire.

BRIAN E. le

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Le client n'a pas laissé de commentaire.

ANTONIO D. le

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Le client n'a pas laissé de commentaire.

Andre D. le

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You did a great job and Silva Guzman was very helpful and friendly!

Julissa D. le

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Le client n'a pas laissé de commentaire.

Isaac E. le

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No problems on this end.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Nekia T. le

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Le client n'a pas laissé de commentaire.

Graham P. le

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The representative was outstanding - quick efficient service - fast accurate and polite - very impressive.

ROBERT E. le

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The cargo cabin had a very strong gasoline smell. Had this been detected at time of rental, I would have switched trucks. I’m guessing the previous renter was hauling gasoline powered equipment. Will remember to check cargo cabin going forward.

Jeffrey P. le

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Le client n'a pas laissé de commentaire.

Barry R. le

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Le client n'a pas laissé de commentaire.

Carol C. le

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Le client n'a pas laissé de commentaire.

NANCY ANNE P. le

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Le client n'a pas laissé de commentaire.

Zack S. le

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Very helpful staff, accommodating and friendly.

Mary Angela S. le

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compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Khadijah E. le

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My rental pick up was at 7:00am. I arrived at 7:15am only to find out that the truck had not been cleaned off from the snow and ready to go. I didn't leave until 7:30am and that made me late for an 8am appointment. The associate was very pleasant and indicated that he was by himself and he apologized for the delay in getting the truck ready. In the future, I would recommend having the cars cleaned off the day before or as soon as it opens being that my pick-up time was early and it had snowed the day before. Also, the equipment (truck) was difficult to start up each time I got in the vehicle. This at times was very frustrating.

PEDRO J G. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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U-Haul needs to honor it's confirmed orders. I reserved a vehicle on-line for 2 days. It was confrimed in several emails from U-Haul. The night before I was to pick up the vehicle I was told that Uhaul only had a truck available for 1 day. This was explained to me as being very normal and that a confirmation does not mean that what I had ordered was being reserved for me. Not acceptable!

joimar I. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

robert W. le

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I will use UHaul for all my moving needs.

Thomas H. le

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Friendly and helpful staff. The facility is spotless. Very impressive all around.

JOANNA W. le

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Car a/c plug didn't work. Everything else was excellent.

vedzaida C. le

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Le client n'a pas laissé de commentaire.

Shalama D. le

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Le client n'a pas laissé de commentaire.

Jami R. le

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The girl who helped is at the counter was THE BEST!!!! She answered all our questions about storage options. Went over everything with is WITH A SMILE!!!! This location is GREAT!!!!

Blaise M. le

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I was pressured into getting insurance with the understanding that when I got in touched with my insurance company to verify that I did not need it I was told that I can cancel I called back that evening and the next day just to make sure I would not be charged and was told not to worry everything would be taken care of I asked for something in writing or an email I was told the account would be noted today when I returned to van I was told I had to pay for the insurance

Josclyn C. le

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Le client n'a pas laissé de commentaire.

Bruce R. le

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Outstanding service. The BEST that I have ever received from a UHAUL representative. Bright, engaged, enthusiastic and very customer focused. An absolute pleasure to work with.

Angel F. le

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Le client n'a pas laissé de commentaire.

James P. le

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Everyone there was awesome

Phil T. le

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Le client n'a pas laissé de commentaire.

Tony A. le

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The customer service was exceptional especially Sylvia Guseman who was excellent.

sylvere A. le

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Le client n'a pas laissé de commentaire.

FREDERICK J C. le

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Nothing that I can think of. From reservation to when I returned the cargo van, it all went smoothly. Ventura was professional, courteous and a pleasure to deal with. You are fortunate to have an employee of his caliber. The van was in great shape and served our needs perfectly.

Gary N. le

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Nothing.

ROBERTO C. le

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Sales/customer service reserved a 15 foot moving truck at the location I wanted but when it came to the actual day the location did not have the truck available so I had to travel all the way to New Rochelle. Not sure why trucks are reserved if they aren’t available on pickup day?? I provided a credit card to reserve and did received a confirmation email for reserving the truck at a Yonkers location located on Riverdale Ave in Yonkers. Customer service did not care or compensate for my troubles. No solutions were given. Take what’s available when we have it, kind of attitude. Not cool! When I got to the new location I had to wait for the truck to arrive which took over an hour because the previous renter did not return in time. The whole experience was exhausting and pathetic. I will never use Uhaul again. The service was so upsetting and wish I could provide better news.

Bethany B. le

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Le client n'a pas laissé de commentaire.

josclyn C. le

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Very good

Christopher N. le

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Le client n'a pas laissé de commentaire.

Ashanti L. le

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Nothing everything here was perfect

Rob M. le

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The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Jason C. le

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.

Arthur Z. le

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The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Andreia M. le

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Le client n'a pas laissé de commentaire.

jsmes B. le

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Le client n'a pas laissé de commentaire.

Gloria R. le

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Good parking

Halima-Choukri O. le

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Le client n'a pas laissé de commentaire.

OWEN ALEXANDER D. le

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The attendant was very knowledgeable and helpful. I will be heading back to that location shortly to rent another truck and to finalize my moving.

MARILYN A. le

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The representatives were very courteous and patient, answering all the questions and concerns I had.

Matthew Y. le

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Le client n'a pas laissé de commentaire.

Angel G. le

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The sign up system is fairly simple and convenient but a little glitchy. The truck by was new and ran well but cab was a little musty smelling and windows haven't been cleaned. Overall it was a good experience and customer service was great.

Jorge C. le

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Le client n'a pas laissé de commentaire.

Asia W. le

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Le client n'a pas laissé de commentaire.

milagros B. le

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Le client n'a pas laissé de commentaire.

RAYMOND C. le

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Le client n'a pas laissé de commentaire.

Lawrence B. le

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I will be using truck rentals on a regulars basis. Sunday Nov. 2nd I visited the New Rochelle location to rent a 20 foot. None available. Renting a 17 foot proved problematic however I still rented. It took me over an hour to speak to a Rep. the location had one staffer at 9am. The staffer did not advise me that EZ pass was not applied to tolls. Nor did she mention options of using my EZ PASS. In order to assess my current jobs cost and jobs goi forward I needed costs for tolls. Calling the New Rochelle location I was put on hold for 20 minutes. They could norms advise if EZ Pass was used on UHaul vehicles and then referred me to your tolls and violations. They then advised me that EZ PASS was not applicable and that there are options to use my personal EZ Pass. In every step of the process the only thing your reps did was try and up sell me on additional rentals or storage. I can assure you that I will need additional storage and rentals but it will not be with UHAUL. Best Larry Bloss

john S. le

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Le client n'a pas laissé de commentaire.

Irina G. le

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Le client n'a pas laissé de commentaire.

jacky F. le

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Someone met us outside and it took 30 seconds. Excellent customer service.

Frederick K. le

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excellent service

Brenton D. le

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I usually use the uhaul at 155 Saw Mill Rvr Rd in Yonkers. This was my first time at this location and what a pleasant surprise. The lady Blair who helped me was quick, efficient, friendly, and thorough, She knew what she was doing and was very good at doing it. It was a pleasure to have her help me.

AVRA C. le

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Really great staff, super-friendly and helpful.

Baidy B. le

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Le client n'a pas laissé de commentaire.

andrew C. le

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The staff was fast friendly and extremely helpful.

AKEEL W. le

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Le client n'a pas laissé de commentaire.

Vasyl F. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Excellent

Yolanda C. le

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Storage facility is clean and secured

ANDREW G. le

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Great staff of people working there.

Isaac L. le

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Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Elinor K. le

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Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Isaac L. le

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Lovely representative, very helpful and informative.

ANDREW G. le

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I was treated excellent by the girls they did a great job informing me of all my options.

Delilah R. le

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Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Miguel C. le

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Good service, great help

Dorithy C. le

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Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C. le

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Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

DANIEL B. le

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Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

JAIME T. le

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Awesome team and facility! I would recommend!

THOMAS R. le

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Manager was great

Pamela R. le

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I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Marcia J. le

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The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Anthony J B. le

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First time I used a storage facility, It was very good and hassle free !

Anthony J B. le

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Helpful associates .

Patrick M. le

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Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

JORDAN M. le

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Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

RONY G. le

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Good service

NEIL A L. le

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Fantastic team at Uhaul New Rochelle and a great team leader.

Diana L. le

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I was extrememly happy with the Uhaul service

Melissa M. le

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Everyone I spoke to at this location was very nice and helpful.

Matt S. le

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The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

DA-SHEIANA B. le

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All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.