Évaluations des clients U-Haul Moving & Storage of New Rochelle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Rochelle

Cote générale :

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FRANTZ J A.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S. | Premières impressions |
Évaluation :

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

ANTHONY V. | Expérience générale |
Évaluation :

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

eugene L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARCOAURELIO R.
Évaluation :

When I picked up the truck for my move, the truck sounded bad, not in good condition. When I tried to return the truck at night, it was a headache. I spent more then 30 minutes trying to get ahold of someone because their app wasn't letting me take a picture. After 15 minutes on phone/ hold I finally spoke to someone who had a attitude and put me on hold again. Only nice person was the 2nd person/ representative I spoke to, she was helpful... informative and nice. Only nice person. Then just now was on hold for 15 minutes to try to make a payment at the New Rochelle, NY location and when the guy came on... his name is Ventura... I said to him but not in a bad or rude way... he was like can I help you... I said I was on hold for 15 minutes by the way... all he said was I know... I can see how long and how many minutes it's been... didn't apologize or nothing..!!! Are you serious..??? You cant even at least say sorry and you give a smart ass comment like that. You have a customer service job and this how you deal with customers, and again I wasn't even rude or mean about it like I could have been if I wanted to or I bet they deal with on daily basis with worse.And this not the 1st time had a rude representative from there/ that location talk to me in bad way. One day after I moved on Wednesday the 11th, I called to speak to someone about my bill, this young Spanish speaking guy/ kid was very rude in how he talked and was dealing with me, my wife was next to me and heard the whole conversation. I didn't want to speak to him no more and said would call back another day. I didn't deserve this, had a unit with them in New Rochelle for 1 year and 1/2 and have rented 2 trucks with them. Very disappointed and it's messed up. And it's funny because if for some reason I couldn't reach someone to make my payment then I was going to get a $30 late fee, funny how that works. Will never use U-Haul again, rude customer service workers both at location and on phone. If you don't like or can't speak to customers well, then get another job. Again won't use you guys ever again.!!!!!!

Manuel T.
Évaluation :

The experience was better than I expected. The associate was amazing, very helpful and very pleasant to work with. I can't find anything to change as the experience was perfect for me.

Ahesha J.
Évaluation :

The truck I was given smelled like cigarette smoke.

ALANJ C.
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Le client n'a pas laissé de commentaire.

Norma V.
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Le client n'a pas laissé de commentaire.

Lori P. | Premières impressions |
Évaluation :

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

JERMAINE L H.
Évaluation :

The front desk person who helped me was very knowledgeable and friendly.

Kota K.
Évaluation :

Was told the gas is full tank, when van is taken out. I drove the van for 9 miles in town. When pumped the gas right before returning the car, it took 5gallons of gas. Runs only less than 2miles per gallon? Informed the rep on site, w/ gas receipt, and was told they can't do anything although this is the 2nd time that the rep personally encountered similar incident. Was told it'll be brought to the manager, but to date no action's been taken.

MARCELLO G.
Évaluation :

Le client n'a pas laissé de commentaire.

James J.
Évaluation :

My original van was give to another customer when i pulled in. This caused a serious inconvenience to myself and the other customer. Thoroughly check tires. Right rear needed 25lbs of air. Overall very disappointed.

William R.
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Le client n'a pas laissé de commentaire.

WILKER ALEXANDER M.
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Le client n'a pas laissé de commentaire.

Ramon R.
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Service was great to start. However, when it was time for delivery the boxes where still 1120 miles away from my location. No one knew why or take responsibility for the delivery. Apparently, it was the carriers fault. Customer service at that point suck and I couldn't get anyone to help me.

Micheala M.
Évaluation :

We had a very easy and good experience from start to finish. Thank you.

JOSEPH T F.
Évaluation :

I ordered a 17 foot for 12 and I got a 15 at 1

MARIAL A.
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The staff was very helpful and professional. I would definitely recommend this location and if needed i would use this location again. Keep up the good work!!

Lawrence B.
Évaluation :

Again you overcharged on our rental and we are still waiting for the adjusted bill

Christopher J.
Évaluation :

I was told by Uhaul customer service to return a trailer to this location after being stranded on the side of the road, and Uhaul was unable to find someone to come out and look at the trailer. On top of the $67 I got charged from my original pickup location(NOT here ) I got charged an additional $200 by this location. I called to speak to the manager after 3 tries I finally got him, He was unprofessional on the phone and said well take it up with your bank. I have AAA, and an Uncle who owns a towing company. Why would I pay an additional $200 if either of these resources were available to me? Uhaul specifically told me to bring it to this location. NEVER told me I would have to pay any additional fees. I didn't authorize paying any extra and would have GLADLY not brought my business to this location. In addition I had to stay local since I had to be at work in 5 hours after the trailer was dropped off. Based on the reviews I read online this is common place with this location overcharging people (its as simple as a Google search) Very disappointed in this location. I have used Uhaul for over 20 years, and this was the worst experience I have ever had. Go to the location in Riverdale, Yonkers or another local location before going here.

Timothy L.
Évaluation :

One complaint is that one headlight was out on the truck we rented. They could not provide a replacement, which is not acceptable. Luckily the high beam worked, but the low beam did not. We drove with the high beams on since it was raining, but this could have been a problem in another situation.

Amber M.
Évaluation :

We were pulling a trailer. We were charged $20 to have the guy take the chains off. We needed assistance putting it on at another location. It'd be nice if U-Haul made that part of their service, since it's not a simple piece of equipment to navigate. That seems wholly important, since people get charged if the equipment is messed up.

GARYANTONIO L.
Évaluation :

Prompt service with a hassle free return.

Shara T.
Évaluation :

The driver should be verified before they're sitting at the location. Also the trucks need to be parked in a way that they are not blocked in. It's frustrating getting a truck that's blocked in by others

Michele M.
Évaluation :

Armando and the AWESOME Crew are Top Notch!! They went above and beyond !! Such AWESOME Costumer Service!! Meticulously clean facility, well stocked and wife selection of CLEAN vehicles!' They abused by CDC Guidelines for COVID as well!!! GREAT Place!!

JONATHAN C.
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Le client n'a pas laissé de commentaire.

Jason K. | Premières impressions |
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Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.

Christopher P.
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We booked a hand-truck but there wasn't one available when we arrived.

Jason K.
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Giselle was probably the best U-Haul employee I've ever worked with, and that's over several moves over a decade plus. She did a fantastic job

ELIZABETH S K W.
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The two gentlemen working the desk were so helpful, personable, patience, professional, and just lovely. Give those young men a raise!!!! The facility is spacious and there was a lot of safe parking for me to leave my vehicle.

Adrienne F.
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Le client n'a pas laissé de commentaire.

ANKAMAHNII M.
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Charged me for cleaning because the truck smells fishy, which no one else does.

Carlos P.
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Le client n'a pas laissé de commentaire.

RUBENDARIO M.
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Le client n'a pas laissé de commentaire.

TROYJ M.
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No 10 foot box trucks available

Garrett S.
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Excellent service and superior equipment. Will definitely use again.

DARRELLL L.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

CHIEMELAJIMMY N.
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Both guys at the store were very friendly, kind, efficient and helpful. I had a fantastic experience with them. And they were very good with the COVID 19 prevention measurements. Thumbs up 100%

Erin R. | Premières impressions |
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Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Joseph G.
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Le client n'a pas laissé de commentaire.

THOMASRYAN D.
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The has reading upon the initial rental was not correct. This caused a slowdown in time to have the issue rectified and when I returned the rental the online system still showed the initial high reading. I figured this would happen so I added extra gas unnecessarily to ensure I was covered.

Susan Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Cemella S. | Premières impressions |
Évaluation :

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.

VIKTORIA P.
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Le client n'a pas laissé de commentaire.

EDWARDG M.
Évaluation :

Thanks alot great place, nice staff!

ASHLEYANN M.
Évaluation :

My only suggestion would be to have someone pull the trucks out of the lot for the customers. Getting out of the lot was TIGHT and would have been impossible if I was by myself!

John Gregory B. | Expérience générale |
Évaluation :

Staff is very helpful and courteous.

RONNIEC T.
Évaluation :

Billed me $4.33 for tolls. I immediately paid it. I was emailed by collections of uhaul threatening to charge me more after I paid. I provided proof of payment and they continue to harass me. Will never use again. Such a hassle of something I paid right away to continuously be harassed and asked for proof. Managers don't call back, call times are long and they dont help you. They tell you send an email. I hope it's work losing a customer that psif $500 for lack of your company charging people money they already paid. Do yourself a favor and rent from anywhere else if you don't want to be harassed for paid money.

VINCENT ANTHONY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda V.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH A G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine g. | Premières impressions |
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My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Richard K.
Évaluation :

Le client n'a pas laissé de commentaire.

MARGARITA M.
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Le client n'a pas laissé de commentaire.

KEVIN ALEXANDER C.
Évaluation :

I called a week prior (10/09) to my pick up for a pick up truck and my u-box (10/16). However, when I went to pick up my u-box and the pick up, nothing was prepped for my arrival. I waited over an hour at the uhaul location for the staff to prep my u-box for the rain, and the u-box was not on the trailer, and the truck and the u-box was in two different locations and not hooked up. This incredibly derailed my moving schedule in Manhattan as the move in schedules for buildings are pretty stringent. This experience was not the same as my previous interactions at the New Rochelle location as this was very disorganized.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA B.
Évaluation :

Le client n'a pas laissé de commentaire.

SANJAYS N.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert F.
Évaluation :

The staff was great and easy to work with.

LEONARDO FONSECA D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernest B.
Évaluation :

better counter coverage as only one customer can be assisted at a time

Vickie S. | Premières impressions |
Évaluation :

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie S.
Évaluation :

All Staff were very helpful. It would be helpful to all if there were more staff to help customers to improve wait time.

Ronda N.
Évaluation :

Le client n'a pas laissé de commentaire.

Meagan C.
Évaluation :

I had a few broken items, my uhaul showed up over a month late and no one knew where it was.

WILDIA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jason M.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin S. | Expérience générale |
Évaluation :

Excelente

ROBERTF C.
Évaluation :

Le client n'a pas laissé de commentaire.

steven F.
Évaluation :

Everything was great. Nice people, helpful and courteous.

KIMBERLYA W.
Évaluation :

I am a nurse, and know because of Covid 19 virus that things have changed . But logging a customer in after a vehicle return would have prevented the over charge of mileage I was charge. Rental car agencies do it all the time.

Jhonasttan R.
Évaluation :

Le client n'a pas laissé de commentaire.

William G.
Évaluation :

Le client n'a pas laissé de commentaire.

LYDIAS A.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles M.
Évaluation :

The young woman that took care of my rental was pleasant, knowledgeable and thorough. The rest of the staff was also attentive and professional.

ORLANDO M.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC BRADFORD D.
Évaluation :

Place is under staffed. Never can get anyone local to answer telephone. Unable to properly bill credit card

LEONARD M.
Évaluation :

I think that the website is very misleading as to the actual charges. I don't like that the protection is automatically charged. When i reviewed the charges with the manager he took a very nasty tone with me

JOHN TERRENCE W.
Évaluation :

Excellent service from the whole team ‘

Fabio P.
Évaluation :

Le client n'a pas laissé de commentaire.

Catherine j F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie M. | Expérience générale |
Évaluation :

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Annmarie G.
Évaluation :

Excellent customer service, very professional, many vehicles available, no wait and convenient parking lot to park personal automobile while renting van. Thank you.

FRANK J E.
Évaluation :

Treat customers better

Enoch D.
Évaluation :

Very knowledgeable, professional, and efficient. This is now my go to place when I need to move. My best experience ever with a moving company.

MICHAEL L.
Évaluation :

The counter man though I didn't get his name was very helpful he backed me up to the trailer and hooked everything up and I was on my way in a minute

ELIZABETH Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Franceso C.
Évaluation :

Le client n'a pas laissé de commentaire.

ELLISE JR C.
Évaluation :

Helpful staff, well maintained equipment.

Kevin F.
Évaluation :

The location's printer was out of service, so I was unable to obtain a copy of my contract before departing from the facility. As a result I did not have the necessary information to know how much fuel was necessary to refill the tank. Unrelated to the facility, the web site check-out and check-in processes failed completely; I was unable (after many attempts) to upload the required photos to show that the stated fuel level was incorrect, and to document the state of the vehicle when I returned it.

VENTURA P. | Premières impressions |
Évaluation :

Ventura and his staff were extra helpful

Dorithy C. | Expérience générale |
Évaluation :

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

james W.
Évaluation :

Le client n'a pas laissé de commentaire.

En-Min S.
Évaluation :

Very bad coordination with Moving Help! I suggest picking up your own U-box. The Moving help doesn't know the procedures to deliver and unload your U-box. And the U-box customer service is not helpful at all! When you ask them what you should do, they will assume moving help know what to do, but actually, they don't. The online info is not detailed enough and some of them are misleading. Certainly not a mature service. Don't rely on them!

Jacqueline P.
Évaluation :

Excellent customer service

michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Marsha R.
Évaluation :

Horrible experience overall...classic bait and switch! Reserved a truck with a drop off location only to be told 3 days prior to pick up that this was not available and i no longer would be charged a flat rate of $139... but now per mile...final bill was $222...almost a$100 more...never again uhaul...you guys are horrid...your phone agents are rude and vague and not forthcoming at all!

JESUSANTONIO Q.
Évaluation :

Le client n'a pas laissé de commentaire.

JEANINE S B.
Évaluation :

Great customer service super friendly very convenient fast service in and out

ANTHONY V. | Premières impressions |
Évaluation :

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

Joseph M. | Expérience générale |
Évaluation :

Fantastic customer service!!!!!

Philippe P.
Évaluation :

Le client n'a pas laissé de commentaire.

Maxwell B.
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Le client n'a pas laissé de commentaire.

Johanna Z.
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Le client n'a pas laissé de commentaire.

Steven S.
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Le client n'a pas laissé de commentaire.

Derrek S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie M.
Évaluation :

I must commend the young man who worked the desk on the morning on September 19th. He was kind, attentive and accommodating. (Unfortunately I didn't get his name!) I also commend Armando, the person handling the desk in the evening. He was equally professional, kind and accommodating. Also, the facility was incredibly clean and well maintained. Thanks for the free month of storage, too!

JORGE R.
Évaluation :

Very professional service

Leonard R.
Évaluation :

Le client n'a pas laissé de commentaire.

elizabeth G.
Évaluation :

Continue your excellent service.

Anne O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH G. | Premières impressions |
Évaluation :

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

CLAYTON M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Noel H. | Premières impressions |
Évaluation :

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

KESHERA A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTINE M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. | Premières impressions |
Évaluation :

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

TERIAL R M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

FRANK R D. | Premières impressions |
Évaluation :

Ventura was very helpful and courteous!

SCOTT TIMOTHY C. | Premières impressions |
Évaluation :

friendly staff

LISAHELEN G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Yvon S. | Expérience générale |
Évaluation :

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

joice f. | Premières impressions |
Évaluation :

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.

Jolie A C. | Expérience générale |
Évaluation :

Ventura was very courteous

WILLIAM M T. | Premières impressions |
Évaluation :

Great service

Miguel G. | Premières impressions |
Évaluation :

Very nice rental truck and friendly people working there

dan k. | Expérience générale |
Évaluation :

Exceptional

Jami R. | Premières impressions |
Évaluation :

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Mary Angela S. | Premières impressions |
Évaluation :

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Thomas H. | Premières impressions |
Évaluation :

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Rob M. | Premières impressions |
Évaluation :

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Jason C. | Expérience générale |
Évaluation :

.

Arthur Z. | Expérience générale |
Évaluation :

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Maria S. | Premières impressions |
Évaluation :

Excellent

Yolanda C. | Premières impressions |
Évaluation :

Storage facility is clean and secured

ANDREW G. | Expérience générale |
Évaluation :

Great staff of people working there.

Isaac L. | Expérience générale |
Évaluation :

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Elinor K. | Premières impressions |
Évaluation :

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Isaac L. | Premières impressions |
Évaluation :

Lovely representative, very helpful and informative.

ANDREW G. | Premières impressions |
Évaluation :

I was treated excellent by the girls they did a great job informing me of all my options.

Delilah R. | Premières impressions |
Évaluation :

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Miguel C. | Premières impressions |
Évaluation :

Good service, great help

Dorithy C. | Premières impressions |
Évaluation :

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C. | Premières impressions |
Évaluation :

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

DANIEL B. | Expérience générale |
Évaluation :

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

JAIME T. | Expérience générale |
Évaluation :

Awesome team and facility! I would recommend!

THOMAS R. | Premières impressions |
Évaluation :

Manager was great

Pamela R. | Expérience générale |
Évaluation :

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Marcia J. | Premières impressions |
Évaluation :

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Anthony J B. | Expérience générale |
Évaluation :

First time I used a storage facility, It was very good and hassle free !

Anthony J B. | Premières impressions |
Évaluation :

Helpful associates .

Patrick M. | Premières impressions |
Évaluation :

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

JORDAN M. | Expérience générale |
Évaluation :

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

RONY G. | Réservation |
Évaluation :

Good service

NEIL A L. | Expérience générale |
Évaluation :

Fantastic team at Uhaul New Rochelle and a great team leader.

Diana L. | Expérience générale |
Évaluation :

I was extrememly happy with the Uhaul service

Melissa M. | Expérience générale |
Évaluation :

Everyone I spoke to at this location was very nice and helpful.

Matt S. | Réservation |
Évaluation :

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

DA-SHEIANA B. | Expérience générale |
Évaluation :

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

Non reviews have been submitted for this location.

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