In general, U-Haul should consider upgrading its fleet. While the 10' truck I rented was clean, it was very dated. The seats were tattered, the sun visor was falling apart, and the vehicle was generally old.
Évaluations des clients U-Haul Moving & Storage of New Rochelle
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Témoignages des clients récents de U-Haul Moving & Storage of New Rochelle
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The manager and staff was exceptional and went over and beyond.
I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.
Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!
Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.
Totally above my expectations in every way. Excellent service, friendly people, everything I needed.
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.
Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.
Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.
I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.
Staff is very helpful and courteous.
My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine
Excelente
Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!
Ventura and his staff were extra helpful
The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.
The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.
Fantastic customer service!!!!!
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel
They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!
Ventura was very helpful and courteous!
friendly staff
Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.
Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.
Ventura was very courteous
Great service
Very nice rental truck and friendly people working there
Exceptional
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help
Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.
The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.
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The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.
Excellent
Storage facility is clean and secured
Great staff of people working there.
Really great and helpful staff. Wish the hours were better but overall and excellent experience.
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.
Lovely representative, very helpful and informative.
I was treated excellent by the girls they did a great job informing me of all my options.
Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!
Good service, great help
Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!
Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..
Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!
Awesome team and facility! I would recommend!
Manager was great
I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul
The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!
First time I used a storage facility, It was very good and hassle free !
Helpful associates .
Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.
Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi
Good service
Fantastic team at Uhaul New Rochelle and a great team leader.
I was extrememly happy with the Uhaul service
Everyone I spoke to at this location was very nice and helpful.
The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.
All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.
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