Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I called and make up appointment for a reservation it was very quick and helpful customer service source there I have no complaints five stars
Shailendra R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN G.
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Expérience générale
Évaluation :
5
Maintenance and Safety promoting comfort has to be a priority for renters such as I. All over everything was good except for the van I drove. It was very noisy and shook which made me wonder wether it would hold up.
ROSAMONDD B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio D.
Évaluation :
5
More help for the renters and well maintained vehicle.
BELINDA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELO C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEHEBER T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oziel B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTOPHERFRANK D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Miguel G.
Évaluation :
5
This location had no issues, the representative was very good. However Uhaul in general does not receive the same rating. I initially made a reservation at a different uhaul location and when I arrived there were no vehicles there and I was told to go to another location which ended up not accepting walk-in reservations. Then I had to call uhaul to find another location that had vehicles available and that is when I landed at this location. This was very stressful run-around and resulted in me getting the uhaul over an hour later than I was supposed so I had less time to complete the move. I don't understand how I can make a reservation at a uhaul that does not have vehicles, that is unprofessional. It would have been nice to receive some sort of discount for my troubles.
SABRINA N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIOJOSE D.
Évaluation :
3
Let customers know clearly what they info they need to do mobile pick up. I needed copy of lease or passport. Who walks with this stuff? So, I couldn't pick up my truck at 6 like I was supposed to. I had to wait over 1 hr until the store opened. And to make matters worst. They employee to open the store was late. I got my truck about 1hr 15 min late. That can make a impact on plans. The truck itself was clean, easy to use. I still think uhaul is great and will still use it. Merci!
Adrian C.
Évaluation :
5
get truck ready for customer
MICHAELJ Q.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Mtalika B.
Évaluation :
1
They tried to scam me. I returned car at 8:45am, it was due at 9am. They didn't mark it as returned until 9:15am and charged me $50 for an extra day of equipment rental. I had to call them to get my money back and they tried to scam me. Won't be renting from UHaul anymore
SAMUELHENRY H.
Évaluation :
5
Truck doesn't run smooth steering wheel was shaking
Brakes were low
MIGUEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THEODORE H.
Évaluation :
2
Too much to type.
RHYSE G.
Évaluation :
5
I was pleasantly surprised by this location. The customer service agents were also very pleasant and professional.
MERVYNL G.
Évaluation :
5
Excellent
John B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCOISX P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMASANTHONY M.
Évaluation :
5
S.O.
RAFAEL A.
|
Expérience générale
Évaluation :
1
Went to pick up Uhaul at 11 pm and the equipment we paid for was not in the car. It delayed our move and we had to return to the location the next day pick up equipment to start our move.
Leonard L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro P.
Évaluation :
5
U-Haul phone application is not user friendly and needs upgrade. It is really annoying for the frequent customer like myself to provide all needed data (driver license, credit card etc) for every single contract. Not to mention that I must login twice through the application to make the reservation. If the issue is security, you should change developer or the whole team administrating your application.
DRAGAN C.
Évaluation :
5
Having a drop off Service for a customer returning a truck within 10 miles would be very nice
OMER F.
Évaluation :
1
Thieves
John G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TREVOR C.
Évaluation :
1
Learn to listen to your customers - you told me it was fine for me not to be there since I had given you credit card details beforehand, driver shows up on day of and you don't give him the truck because he doesn't have credit card…you made him late and therefore ruined his and my day
MIGUELA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor M.
Évaluation :
3
Windows were so dirty it was obvious that that they had not been cleaned in months.
JOHNE JR C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daiheng G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DEANL JR F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIOJOSE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELJOHN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVINROBERTO B.
Évaluation :
2
We waited for an hour to check out our rental because there were network issues at this location. While the staff was friendly, they were not solution oriented and we had to suggest they call a manager (after an hour) to help resolve the issue and find a workaround to the network issue. Wouldn't recommend this location.
Christopher J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Enrique E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Antoinette B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james T.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maciej S.
Évaluation :
5
Have seats available for the customers. Otherwise, everything's fine.
GRACIELA MAGDALE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONEL EDUVIGES S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ME W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AEXIS M.
|
Online Move In
Évaluation :
5
U Haul New Rochelle is the best. The employes are always working hard to help make your moving experience stress free. Great location and great service all the time!!!
JAMES L.
Évaluation :
4
Bien
JOSEL O.
Évaluation :
1
Had a really hard time checking in on mobile. Location services were required on mobile web and it's not straight forward in terms of how they can be turned on. Also I couldn't enter my phone number (which was required). So I needed assistance twice from the support team. And then the dolly was NOT in the van that I had rented, which made the job that I was doing back breaking hard.
Max H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique R.
Évaluation :
5
I use this location every month. Never had a problem who ever is closing the contract isnt doing their job im being over charged on miles i didnt put. Ladt week and this week was the same thing.
MIGUEL A P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL D B.
Évaluation :
5
I have recommended this u haul site to everyone who asks where to get moving vehicles from this store is 100 % it's workers are Proffesional in every aspect of the word .Ventura Pacheco the manager runs this facility and has made this I feel the number one u haul site I have ever visited.
MICHAEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONEL EDUVIGES S.
Évaluation :
5
Great service...excellent customer care. Employees always friendly and helpful
Jay L.
Évaluation :
5
well organized, nothing to say. The front desk is nice and helpful and with good attitude.
FERMINBRIONES T.
Évaluation :
5
Bien
NICOLAS L.
Évaluation :
5
My original pick up location was North White Plains, however UHaul changed the pickup location few minutes before the scheduled time. Due to this change I had to make a detour of almost two hours which changed my afternoon/ evening schedule. This was a result of poor communication on Uhauls part.
AKRAM ABBOUD A.
Évaluation :
2
We waited over an hour to pick up our van. With only one person working in the whole place. it took a very long time unnecessarily. The phone kept ringing and he would put people on hold and forget. I felt bad for the guy. He needed more support on a busy weekend morning.
Alexandra V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAMJ M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KURTA A.
Évaluation :
5
Awesome service and experience with U-haul. The staff was extremely helpful. Box arrived on time and the furniture was unharmed.
Ivan M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francesco T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS F III K.
Évaluation :
5
Staff was great everything was good
Harriet L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerard L.
Évaluation :
5
I will need my recib Please
jorge A.
Évaluation :
4
Don't know why I was charged for two gallons of gas, when I brought the vehicle back with exactly the amount that was in the tank when I picked it up, according to the fuel gauge. / The check engine light was also on when I picked the vehicle up.
STEVENR M.
Évaluation :
5
Great service. In and out quickly
FRANCO V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOREENE G.
Évaluation :
3
The truck had an electrical fault and needed to be jumped durrinf my rental. Major bummer. The representative said there was nothing that could be done to compensate me for the inconvenience. Additional bummer!!!!
BENJAMINL Z.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlos F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETRINA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIKA FORCIONE B.
Évaluation :
5
UHaul was the best experience on my moving day. It was the only thing that was easy, so thank you.
Benjamin F.
Évaluation :
5
Creo que todo esta en orden por ahora muchas gracias por todo
ROBERTO R.
Évaluation :
5
Best service in this location
PAULETTE H.
Évaluation :
4
I would want the attendants to be honest and do their job truthfully. I had a very bad experience this time around. The attendants claimed I had dented the truck door when they inspected after I brought it back. Which I knew 100 % I did not do.
Juliet K.
Évaluation :
5
Friendly staff. Had me in and out quickly for pick up and drop off.
Frank A.
Évaluation :
5
Clean, large area to park, professional staff.
Vincent M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan M.
Évaluation :
4
I am happy with your service; but yoy need solemne Spears spanish around
JOSE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael W.
Évaluation :
3
I was charged 30 dollars for someone to pump gas. I was told about the 6 dollars per gallon but not the 30 dollar fee upfront. Totally outrageous since I drove a total of 11 miles. Nice guys but never again
STEVEN KUNJUMON S.
Évaluation :
5
Nothing all good
Frank C.
Évaluation :
5
All staff are pleasantly professional and helpful, always going above and beyond call of duty
Antoinette B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoinette B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PRAMOD V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis A.
Évaluation :
5
This was one of the best renting experiences ever, just keep up the great work
ANTONIOTYHEEM JR A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
STACEYANN M S.
Évaluation :
5
Great experience
Easy peasy
craig B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hance J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA G K.
Évaluation :
5
A plus
KENNETH P P.
Évaluation :
5
The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks
Judith C.
|
Expérience générale
Évaluation :
5
Easy, clean, helpful staff. Great place!
Julie C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE B.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rachel A.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUI HELDER GONCA S.
|
Premières impressions
Évaluation :
1
I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.
Kareem M.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
francesco f.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PILARKATHRYN A.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
bryan a.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosana F.
|
Premières impressions
Évaluation :
5
The person that helped me was outstanding and very informative.
Charlie G.
|
Premières impressions
Évaluation :
5
I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.
deena i.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSCLYN M C.
|
Premières impressions
Évaluation :
5
Muy buena atención
Dora M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises O.
|
Premières impressions
Évaluation :
5
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.
MICHAEL S.
|
Premières impressions
Évaluation :
5
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.
Lori P.
|
Premières impressions
Évaluation :
4
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine
Vickie S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne O.
|
Premières impressions
Évaluation :
4
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.
ELIZABETH G.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CLAYTON M.
|
Premières impressions
Évaluation :
5
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel
Noel H.
|
Premières impressions
Évaluation :
5
Ventura was very helpful and courteous!
FRANK R D.
|
Premières impressions
Évaluation :
5
personnel amical
SCOTT TIMOTHY C.
|
Premières impressions
Évaluation :
5
Great service
WILLIAM M T.
|
Premières impressions
Évaluation :
5
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!
Jami R.
|
Premières impressions
Évaluation :
4
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help
Mary Angela S.
|
Premières impressions
Évaluation :
5
Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.
Thomas H.
|
Premières impressions
Évaluation :
5
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.
Elinor K.
|
Premières impressions
Évaluation :
5
Manager was great
THOMAS R.
|
Premières impressions
Évaluation :
5
Good service
RONY G.
|
Réservation
Non les évaluations ont été soumises pour cet établissement.