Customer Reviews for U-Haul Moving & Storage of New Rochelle

2 072 évaluations

125 Beechwood Ave   New Rochelle, NY 10801

(914) 380-7445

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(914) 380-7445

125 Beechwood Ave
New Rochelle, NY 10801

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ILCILENE D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kamila S. 
Évaluation :
5

Everything was great , great costumer service, at the end returned. Key into the box instructions were. Very confusing was not able to do online info. But everything was good, I had informed them I would return van after closing hours ,they just said put it in the the box . Would differently use you again. Merci.

Ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronaldo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luiz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia A. 
Évaluation :
5

attendant was great

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luz P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira T. 
Évaluation :
5

Great experience easy rental

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonso R. 
Évaluation :
5

Everything was great

mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sinan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenny V. 
Évaluation :
5

excellent service and very respectful and friendly 👏👏👏👏

maria P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisette C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marek P. 
Évaluation :
5

Very nice people and clean bathrooms and place

Solange C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan P. 
Évaluation :
5

The truck is not good the transmisión

Darwin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Great crew,very friendly and very helpful

Gustavo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSCLYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
4

Make the app better or return process easier. Agent working the desk was not friendly nor helpful on explaining the contract, how tolls work, or managing truck height. Very blunt.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR A. 
Évaluation :
2

A male on the afternoon shift perhaps was extremely unprofessional and rude.....he should not be working in the store with people. When I picked up the truck, there was also water on the seats, in the door panels as the windows look to have been left open over night

CarlAnn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

When. I picked up the truck the was a terrible smell in the cabin. I complained but there were no other trucks available for me to take. It is unacceptable to rent a truck smelling like that I had to return early due to how bad it smelled

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR G. 
Évaluation :
5

Great service thanks

HECTORKEVIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abir R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

before i say something about improve you guys doing a very good job you are very friendly with customers and you service is out if the world keep counting this good job guys and to improve bring cars too like uhal logo on it like good cars and thank you for you great service

mohamed I. 
Évaluation :
3

This UBox rental was a pain. The ratings are high enough because all of the answers are true, the staff was friendly but extremely unhelpful. UBox containers require permits to park on my street in New York and my new street in California, which I know as the renter I am required to acquire. What UHaul/UBox was UNABLE to help me with was the necessary information to get the permit. I was required to show *UHaul's* proof of insurance for the permit, and spent almost 10 hours trying to find one. Calling my local location (who might have had experience with local permit rules) always redirected me to corporate, who had no idea what I was talking about, or told me I had to get the permit myself. No one was able to send me the proof of insurance, and then was confused why I couldn't secure a permit to park the UBox. My entire order and move was put in jeopardy by these delays. After complaining on social media, a UHaul representative was able to connect us to UHaul's insurer, RepWest, who was able to provide the correct form the city required almost instantly. I find it ridiculous that the insurer could have solved this problem so quickly but nobody in my local UHaul location, nobody on the UHaul "contact us" section, nobody in UHaul Traffic, nobody in the UBox or Moving Help groups was able to help for days because they simply had never heard of getting a permit to park a container on the street before. I have a hard time believing that at all. Due to this, I can't recommend this experience to anyone else unless they have a friend in the city government who can give a permit easily. The only other option was doing my entire move without permits, which puts me and UHaul at risk for a lot of things. I would love if UHaul could at least educate employees on which types of insurance are typically needed to park a UBox and have those employees be able to find/deliver those forms upon request. I know it's my responsibility to secure a permit, but make the tools to get a permit accessible. What would help me even more is if UHaul simply handled acquiring those permits, even if it was at an additional cost to myself. My time is valuable and it was clearly wasted running around for these permits, which I still had to pay for anyway. I'm already stressed enough moving across the country, this added an unnecessary stressor. All UHaul employees were friendly, nice, and respectful, but far too many were just UNABLE to help me at all. I did not feel secure in my move until after all my furniture showed up in California (on-time, with great Moving Help.)

Jonah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDY J G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
5

Extremely impressed by the customer service received. The representative was 1 of only 2 very busy employees. He was handling phone calls, storage rentals, u-haul rentals, u-haul returns. No once did he seem irate or bothered. Super friendly and helped each of us with a smile the entire time!!! The return process was quick and simple.

JUAN A. 
Évaluation :
5

There was a bit of a wait because a customer was asking a lot of questions that could have been answered if he had done some research on the internet. It would be great if you could have those customers step aside, maybe give them something to read instead of giving into their constant questions and holding up the line.

Daniel M. 
Évaluation :
5

Fast Service

robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

all good. thx

Martin C. 
Évaluation :
5

Very friendly staff. I keep renting from that location because of that.

Francois P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE B. 
Évaluation :
5

The best in attendance in the team is team members Ventura Pacheco lll

OLIVER P. 
Évaluation :
5

Everything was perfect 👍 thanks for you business and for all the workers

Amer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Quick, efficient, no hassle

Michael G. 
Évaluation :
5

Ok

Ronald S. 
Évaluation :
5

Prices for the units keep going up not good

Harriet L.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. This is the best location From all places I been using. A+ from me

MARCOANTONIO A. 
Évaluation :
4

I forgot a bin cover in the van and no one reach out to me I really need it ..

TOMIKATOSHAWNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

Need to better maintain the equipment. Rented a transporter for 3 days but couldn't use it because the latches were down and I could not tie-down a car.

Baidy B. 
Évaluation :
5

Very Professional and Efficient !!!!!!!

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aderemi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P.  |  Expérience générale 
Évaluation :
5

Helpful, cheerful, friendly staff who seem on top of their jobs and able to deliver what is needed on time. Ventura was the main person with whom I had dealings and he is good at what he does. A happy experience for me.

Lyle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D.  |  Premières impressions 
Évaluation :
5

Everything went smoothly and employees courteous & helpful Will Happily return to this pickup location

KEITH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deena i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianpietro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
5

Smelled like heavy smoking... would recommend exterior power wash. Otherwise all else good.

SAMUEL M. 
Évaluation :
3

Vehicle smelled like cigarette smoke. Otherwise service received was average and location was average. Nothing social about it or the service.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEANTONIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisha S. 
Évaluation :
3

The price kept changing going up.

Kila R.  |  Expérience générale 
Évaluation :
4

I was not asked for insurance , they just added it.

Karen R. 
Évaluation :
4

I got charged for 2 gallons of fuel mea while I drove less than 5 miles and filled up the tank 1 gallon myself.

Michal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J CRUZ HUMBERTO R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sada P. 
Évaluation :
5

My belongings were in a storage and this made it difficult because the boxes could not be picked up same day. The storage closes early and therefore I would have needed them picked up from the area since it's a commercial area and deserted. Since this could not be accommodated, I had to pay movers and rent a truck to load at the storage and drive to UBOXES and then unload. This was time consuming and items were left. At the U-HAUL, the boxes are pretty far from the dock or unloading area. They should be brought closer so that furniture and more doesn't have to be carried so far. Also it was very dark and needed more lighting. Lastly, the area is deserted at night so perhaps more lighting outside or a place to wait for customers. I am a female and had to wait for a taxi after dropping off my truck. I waited in the truck because I was nervous to be in the area alone. Other than that the staff was helpful. I did inquire about the need to come back and add some things before the boxes were to be shipped and I never got this information. I now have items that need to be shipped to another state and I have to figure that out. Again overall I like the UBOXES and the staff was great. I wish I could have returned with rest of my items and it would have been a perfect experience.

CANDICE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

staff was quick and friendly

LOUANNE A. 
Évaluation :
5

Kind and professional treatment. Antonio was great! Cargo van was in impeccable condition, as were the furniture pads and trolleys.

paulette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Attila F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZELJKO L. 
Évaluation :
3

I have a good experience with the car, but after I returned I got a extra charch for gasoline, Nex time I'll put myself bicouse it was overprice for the milles that I used.

KELLY T R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

I was pushed into a bigger unit because the unit they had available was up stairs I cant go up stairs with boxes I have knee problems they wouldnt give me a cost concession. I asked to get out of the unit and they wouldnt let me. They also took other customers in the middle of helping me. How rude is that.

Danielle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fran S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adnan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sada P. 
Évaluation :
4

Make sure sensors are working for tire pressure

VANESSAL J. 
Évaluation :
5

Your people are truely great. Managing appts gave me a Sunday drop off date. I happen to have the guys who drop off boxes cell#. So I let them know. He said they didnt have anyone on Sunday to drop off boxes. He didnt know why the office would have given me a confirmation date that they couldnt delivery. I told him Sat was fine w me if it worked better for Ray and Mike. So they dropped off UHaul boxes Sat. Better communication between what a customer wants and whats possible Thank you Dr Loretta T Friedman

dr loretta t F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

Horrible experience. The storage unit that we "reserved" was sold to another customer because of Uhual's disgusting, money first policy of first come first serve. Absolutely no point in wasting people's time with making reservations for a space with specific dimensions and costs when there's no guarantee that it will be available when you get there. I had to pay 50 % more money for the only space available. I'll be going elsewhere in the future for any moving or storage needs.

OSCARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHSINJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Love this location!!

JERMAINE L H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY P.  |  Expérience générale 
Évaluation :
5

Very very good service

MIGUEL A M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gloria G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN G.  |  Expérience générale 
Évaluation :
5

S.O.

RAFAEL A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AEXIS M.  |  Online Move In 
Évaluation :
5

Staff was great everything was good

Harriet L.  |  Premières impressions 
Évaluation :
5

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Antoinette B.  |  Premières impressions 
Évaluation :
5

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Judith C.  |  Expérience générale 
Évaluation :
5

Easy, clean, helpful staff. Great place!

Julie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A E.  |  Expérience générale 
Évaluation :
5

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Brenda G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel A.  |  Premières impressions 
Évaluation :
5

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Fortement recommandé!

Joseph D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KODJO A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUI HELDER GONCA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica E.  |  Expérience générale 
Évaluation :
5

Choose what I need for my stuff

Rogelio I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth C.  |  Expérience générale 
Évaluation :
5

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

CHOLA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D.  |  Premières impressions 
Évaluation :
1

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Kareem M.  |  Online Move In 
Évaluation :
4

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

LAWRENCE PAOLO M.  |  Expérience générale 
Évaluation :
5

Everything was flawless during the course of my contract. I would definitely use the service again.

Sean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEKIA T.  |  Expérience générale 
Évaluation :
5

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Merci.

Cemella S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A M.  |  Expérience générale 
Évaluation :
5

Always clean and the workers are very nice and helpful!!!

Cara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francesco f.  |  Premières impressions 
Évaluation :
5

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

ELIEZER V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PILARKATHRYN A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bryan a.  |  Premières impressions 
Évaluation :
4

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Camille F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosana F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana M.  |  Premières impressions 
Évaluation :
5

Thank you for your service.

Joanitha G.  |  Expérience générale 
Évaluation :
5

The person that helped me was outstanding and very informative.

Charlie G.  |  Premières impressions 
Évaluation :
5

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

deena i.  |  Premières impressions 
Évaluation :
5

The staff was fantastic!

Aris M.  |  Expérience générale 
Évaluation :
3

You send out way too many emails

Kevin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSCLYN M C.  |  Premières impressions 
Évaluation :
5

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Camille F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKAH G.  |  Expérience générale 
Évaluation :
5

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

David G.  |  Expérience générale 
Évaluation :
5

Muy buena atención

Dora M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises O.  |  Premières impressions 
Évaluation :
5

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

ROBES L.  |  Expérience générale 
Évaluation :
5

The manager and staff was exceptional and went over and beyond.

Jasmine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T.  |  Expérience générale 
Évaluation :
5

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

ROBES L.  |  Premières impressions 
Évaluation :
5

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

REBEKAH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somer P.  |  Premières impressions 
Évaluation :
3

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rochelle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MC C.  |  Expérience générale 
Évaluation :
5

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

ANTHONY V.  |  Expérience générale 
Évaluation :
5

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Lori P.  |  Premières impressions 
Évaluation :
5

Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.

Jason K.  |  Premières impressions 
Évaluation :
5

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Erin R.  |  Premières impressions 
Évaluation :
5

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Merci.

Cemella S.  |  Premières impressions 
Évaluation :
5

Staff is very helpful and courteous.

John Gregory B.  |  Expérience générale 
Évaluation :
3

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Christine g.  |  Premières impressions 
Évaluation :
4

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly S.  |  Expérience générale 
Évaluation :
5

Excelente

Martin S.  |  Expérience générale 
Évaluation :
5

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Jamie M.  |  Expérience générale 
Évaluation :
5

Ventura and his staff were extra helpful

VENTURA P.  |  Premières impressions 
Évaluation :
5

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Dorithy C.  |  Expérience générale 
Évaluation :
5

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

ANTHONY V.  |  Premières impressions 
Évaluation :
5

Fantastic customer service!!!!!

Joseph M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne O.  |  Premières impressions 
Évaluation :
4

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

ELIZABETH G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAYTON M.  |  Premières impressions 
Évaluation :
5

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Noel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHERA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE M.  |  Premières impressions 
Évaluation :
5

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Joseph M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERIAL R M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara J.  |  Premières impressions 
Évaluation :
5

Ventura was very helpful and courteous!

FRANK R D.  |  Premières impressions 
Évaluation :
5

personnel amical

SCOTT TIMOTHY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAHELEN G.  |  Premières impressions 
Évaluation :
5

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Yvon S.  |  Expérience générale 
Évaluation :
3

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.

joice f.  |  Premières impressions 
Évaluation :
5

Ventura was very courteous

Jolie A C.  |  Expérience générale 
Évaluation :
5

Great service

WILLIAM M T.  |  Premières impressions 
Évaluation :
5

Very nice rental truck and friendly people working there

Miguel G.  |  Premières impressions 
Évaluation :
5

Exceptional

dan k.  |  Expérience générale 
Évaluation :
5

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Jami R.  |  Premières impressions 
Évaluation :
4

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Mary Angela S.  |  Premières impressions 
Évaluation :
5

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Thomas H.  |  Premières impressions 
Évaluation :
5

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rob M.  |  Premières impressions 
Évaluation :
5

.

JASONTHOMAS C.  |  Expérience générale 
Évaluation :
4

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Arthur Z.  |  Expérience générale 
Évaluation :
5

Excellent

Maria S.  |  Premières impressions 
Évaluation :
5

Storage facility is clean and secured

Yolanda C.  |  Premières impressions 
Évaluation :
5

Great staff of people working there.

ANDREW G.  |  Expérience générale 
Évaluation :
5

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Isaac L.  |  Expérience générale 
Évaluation :
5

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Elinor K.  |  Premières impressions 
Évaluation :
5

Lovely representative, very helpful and informative.

Isaac L.  |  Premières impressions 
Évaluation :
5

I was treated excellent by the girls they did a great job informing me of all my options.

ANDREW G.  |  Premières impressions 
Évaluation :
5

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Merci.

Delilah R.  |  Premières impressions 
Évaluation :
4

Good service, great help

Miguel C.  |  Premières impressions 
Évaluation :
5

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C.  |  Premières impressions 
Évaluation :
5

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Dorithy C.  |  Premières impressions 
Évaluation :
5

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

DANIEL B.  |  Expérience générale 
Évaluation :
5

Awesome team and facility! I would recommend!

JAIME T.  |  Expérience générale 
Évaluation :
5

Manager was great

THOMAS R.  |  Premières impressions 
Évaluation :
5

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Pamela R.  |  Expérience générale 
Évaluation :
5

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Merci les gars!

Marcia J.  |  Premières impressions 
Évaluation :
5

First time I used a storage facility, It was very good and hassle free !

Anthony J B.  |  Expérience générale 
Évaluation :
5

Helpful associates .

Anthony J B.  |  Premières impressions 
Évaluation :
5

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Patrick M.  |  Premières impressions 
Évaluation :
5

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

JORDAN M.  |  Expérience générale 
Évaluation :
5

Good service

RONY G.  |  Réservation 
Évaluation :
5

Fantastic team at Uhaul New Rochelle and a great team leader.

NEIL A L.  |  Expérience générale 
Évaluation :
5

I was extrememly happy with the Uhaul service

Diana L.  |  Expérience générale 
Évaluation :
5

Everyone I spoke to at this location was very nice and helpful.

Melissa M.  |  Expérience générale 
Évaluation :
5

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

Matt S.  |  Réservation 
Évaluation :
5

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

DA-SHEIANA B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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