Évaluations des clients U-Haul Moving & Storage of Newark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Newark

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rebecca b. le

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Le client n'a pas laissé de commentaire.

Gwendolyn K. le

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Le client n'a pas laissé de commentaire.

Gwendolyn K. le

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Le client n'a pas laissé de commentaire.

Bob W. le

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Staff was very helpful

Michael H. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Excellent fast and courteous customer service.

Richard M. le

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Ready for us when we arrived and completed the job in about an hour. Nice clean facility.

Kevin C. le

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Nothing, this was a great experience

tim b. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Leroy M. le

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Le client n'a pas laissé de commentaire.

Matthew G. le

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Le client n'a pas laissé de commentaire.

james m. le

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I had ordered a 15ft truck from the other location on S.21st St & for whatever reason your system sent a text booking it out of Reynoldsburg, unacceptable. Called this location who only had the smaller cargo van which I booked. They were very quick & easy to work with & I was very satisfied with the 1801 N 21st St location, staff & professionalism.

Robert D. le

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Great service, very helpful.

Paul l. le

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Le client n'a pas laissé de commentaire.

Ray M. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

jeffrey L. le

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The self-return process was not user friendly at all. I made the online truck reservation but my father drove and returned it. The link/app would not allow him to return it so he just had to drop off the keys and couldn't go through the formal return process.

ROGER S. le

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Would recommend that you inform your customers about the Haul/Tow button and where it is located on the shiftier of your trucks to help the customer to save on gas usage, since the Haul/Tow function automatically comes on when you start the truck and put it in gear. But besides that your company is outstanding in being friendly and helping your customers in anyway that they can.

Staci C. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

tim b. le

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Every one was exceptionally nice and very professional

Evan R. le

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Le client n'a pas laissé de commentaire.

Reginna H. le

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Le client n'a pas laissé de commentaire.

VICKIE M. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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Le client n'a pas laissé de commentaire.

debbie W. le

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Le client n'a pas laissé de commentaire.

wayne h. le

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Le client n'a pas laissé de commentaire.

Jeanne O. le

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If you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.

Pete M. le

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Le client n'a pas laissé de commentaire.

cline w. le

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GREAT SERVICE, EXCELLENT

jesse A. le

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Employees were helpful and kind.

keith g. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Le client n'a pas laissé de commentaire.

Danyel W. le

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Was charged for items I did not recoeve

ADAM S. le

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Cheaper than 110 for 3 hrs rental

michael J. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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Nothing. The experience was painless and easy and that is very much appreciated when you're stressed out because of moving.

Steven G. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Excellent experience! Best Uhaul location I’ve had the pleasure to work with!

Rodney M. le

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I'll be back to rent.

Alex F. le

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The location was clean and well mainatined, and the sole staff member was very friendly and helpful even though it was clear how busy he was. The truck, unfortunately, had not been cleaned inside or out previous to my picking it up, despite reserving it the day before.

Dale B. le

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Le client n'a pas laissé de commentaire.

Jane R. le

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120 volt power outlet was non-functional, Please see that all things inside truck are working before renting it out. Front right bumper, had a plastic piece hanging lower than right. It did not notice this until after driving off the lot (did not affect handling of the vehicle). Would be good to invite renters to circle the outside of the truck to make sure all is in order before leaving.

jamie b. le

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Le client n'a pas laissé de commentaire.

Kevin E. le

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Staff were very friendly, especially Kevin Lees.

Jeffrey K. le

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Rear inside area could have used a broom cleaning. Not excessively dirty, but not clean either.

Holly M. le

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Le client n'a pas laissé de commentaire.

pat d. le

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The rental was good, the equipment ok. The return process was horrible. I could not perform the check in as on my mobile phone as required. The site was down according to a rep. we were communicating with. So I'm sure I got charged the 10 dollar check in fee. Paying another days rental and dragging the trailer around for another day was not an option.

Victoria L. le

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It would be better to advise renters about the text about damage. I did not realize it was a one time access link. The rep didn't advise I would get the text or how to access and respond..

Nicole E. le

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This is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.

paul B. le

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First unit difficult to open. Immediately changed to second unit without incident.

Mary C. le

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The storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.

ronald E. le

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Excellent, friendly, helpful service. No changes to suggest.

Bruce V. le

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Le client n'a pas laissé de commentaire.

Rich D. le

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Le client n'a pas laissé de commentaire.

Travis L. le

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I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

Tim A. le

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Professional service with fast and efficient rental check-in. Thanks!

omar e. le

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Enployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.

Samuel W. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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This location overcharged my credit card so I had to go through a needless ping-pong match with UHaul to get my money back.

Robert R. le

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Le client n'a pas laissé de commentaire.

Maryalyce C. le

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The Men who worked there were very Kind and knew what they were doing..Thank You....

Alyssa D. le

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After The location I was supposed to pick up the rental from was a mess, the man cussed me out and didn’t have the truck I needed. This store made amends.

Marvin R. le

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Le client n'a pas laissé de commentaire.

Suzy H. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Dustin G. le

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Kevin was excellent. Helpful, friendly, knowledgable and fast helping me hook up the trailer.

Mary C. le

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Le client n'a pas laissé de commentaire.

Erik L. le

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Le client n'a pas laissé de commentaire.

Danny B. le

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Trailer was not completely watertight so some of my items got wet towards the back of the trailer.

Mary C. le

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Le client n'a pas laissé de commentaire.

Dustin P. le

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Did the express check in and self-return I would highly recommend to anyone renting an returning equipment makes the process light years faster and had great service from the gentleman doing my paperwork and trailer hook up!

Matt D. le

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Charged us $25 for cleaning fee. The cab was filthy when I picked it up. There was a cigarette butt in the door and the dash looked like it hadn't been wiped down in weeks. Rep states that the back of truck was dirty. I didnt get a clean truck when I picked it up. The truck hadn't been checked in properly before I picked it up. They had to reprint my contract because gas mileage was not correct which proves that the truck was not properly inspected before I picked it up.

Rhonda M. le

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Le client n'a pas laissé de commentaire.

Staci C. le

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Le client n'a pas laissé de commentaire.

Celeste P. le

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Le client n'a pas laissé de commentaire.

nick r. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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Le client n'a pas laissé de commentaire.

Alexandria S. le

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Truck needs work. Very rough, items were broken in transport from it.

james h. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Le client n'a pas laissé de commentaire.

Ken C. le

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have someone with experience and tools to be able to take the trailer hitch ball off

Tawnie J. le

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Uhaul overall was a horrible experience. Extra charges all over the place. Difficult to find a place to drop off.

terry c. le

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Le client n'a pas laissé de commentaire.

Erin J. le

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Perfect

Terry C. le

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Le client n'a pas laissé de commentaire.

DAVE H. le

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None. Great experience

SUSAN W. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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When I first arrived there was only a single person manning the counter. This was on a Saturday. A line of close to 10 people quickly formed and the progress was very slow.

Robin D. le

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Le client n'a pas laissé de commentaire.

JOHNNY W. le

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Have more people working. There was a line of 10 people wating on one employee.

Kimberly I. A. le

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Le client n'a pas laissé de commentaire.

Mackenzie P. le

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Check out was very efficient and quick. We were in and out within 10 minutes!

JOHN M. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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I've been dealing with uhaul ever since I was able to move. Lol. And the newark ohio store it's always been a hit or miss getting a good honest nice employee. But my last visit 2days ago for a car dolly. Lady that helped was very nice and store was very pleasant and clean smelling. Found on 1 person working. Poor girl.

Tamara C. le

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Truck didn't run properly but I was told it would make the trip. It stopped accelerating while I was on the highway.

Bob W. le

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The person who check me in was great . Got me in and out in no time.

william m. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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I wish I had thought of looking at the trailer before I took it off the lot. After getting it up the road to load it, I did see it had a slightly bashed in fender over the tire. I did not do this and did purchase insurance, but I wished I had that understood between myself and the uhaul where I picked up. No one mentioned it but I was worried someone would think I was responsible. In the future I will ask for written documentation of any damage. Great experience though on both ends!

WILLIAM B. le

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Stephanie and her crew were great.

Chris D. le

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Le client n'a pas laissé de commentaire.

charles w. le

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Le client n'a pas laissé de commentaire.

DAVID K. le

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Efficient and courteous.

Tony F. le

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The uhaul that I got the transmission was slipping but our side of that everything was great

David B. le

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Used the ride share online option. Waited 45 minutes before someone could verify my information. Luckily the amazing store employees were able to just fast track everything and get me the truck. Shout out to them.

Christopher E. le

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Le client n'a pas laissé de commentaire.

Shawn r. le

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Le client n'a pas laissé de commentaire.

angela v. le

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Le client n'a pas laissé de commentaire.

angela v. le

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Le client n'a pas laissé de commentaire.

Jesse C. le

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Le client n'a pas laissé de commentaire.

Ruth p. le

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If Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it

Steve G. le

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I got home with the moving van and found that the company had forgotten to load the moving pads in the van. It should be company policy to make the customer check that all the items he requested did in fact get loaded. also please check that the charge for the pads was removed from my credit card. Everything else was great. I especially loved that the radio had a aux connection. Playing my music made the long ride go by much quicker.

Ruth p. le

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Only negative to the location is the storage are. Getting things into unit was a lot of work. I appreciate the controlled environment, but it was harder to get things in that it was to get out of pickup spot.

Mandy S. le

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Le client n'a pas laissé de commentaire.

William S K. le

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Understaffed when I return the trailer. Otherwise, very helpful and courteous

robert w. le

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Kevin was very professional. I was very happy to get an almost new truck. Thankfully Becca?? walked around the truck 3 times prior to rental to make sure that all of the previous small damage was noted.

Robin P. le

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They didn't have my reservation ready. I had to use a different truck. Last one they had. And that took awhile for him to figure out. Had to say something twice about the dolly. They said they were overbooked.

Paula P. le

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We had an emergency situation that they handled quickly and efficiently! Totally satisfied.

michael s. le

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EXCELLENT SUPPORT. LOVE THE AFTER HOURS DROPOFF!! THANK YOU!

Michael B. le

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Overall great experience. Great customer service. No problems with equipment. The only complaint was I was charged $20/day far an appliance dolly that had a big sticker on it that said only $10/day.

Susan K. le

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I can't think of anything right now.

sharon t. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Your Roadside Assistance was of no help. I had a personal vehicle breakdown and you would not retrieve the trailer I rented. You were fine with it sitting on the side of the road where it could be stolen as the hitch is not lockable. Also, you list 5x10 trailers for rent on your website, but, in fact, you cannot rent them.

Samuel T. le

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Le client n'a pas laissé de commentaire.

Jody K. le

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Le client n'a pas laissé de commentaire.

paul f. le

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Honestly; I’ll probably never use U-Haul again. Your guys’s prices are absolutely outrageous and it’s sad you profit so highly on people because it’s usually a time they are already being bent over by 5 other people because they have to move somewhere else.

Matt L. le

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Le client n'a pas laissé de commentaire.

JERRY B. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

DIANA D. le

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I used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.

Yvonne B. le

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When I arrived I was told they didnt have a reservation for me , that the call center overbooked them by 7 When I told her she needed to find me a truck because that's the purpose of the reservation, she called a manager which told her that someone had brought a truck back and refused to gas it or clean it so it would barely make it to the gas station but if I was willing to take that truck to the gas station and bring it back on a quarter tank she would adjust the mileage for my trouble. It didnt happen. The manager got injured so she isnt in and everyone else is saying that's why you got the gas covered. I'm sad that this was my second bad experience with u-haul. The other rep just kept saying we cant adjust mileage and we only gave you that truck the way it was to fill the reservation.

Stacey G. le

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Le client n'a pas laissé de commentaire.

Chad S. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Shannon C. le

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Customer Service was a little slow. This was my first time ever renting. 9 out of 10 stars from me!

alexandrea b. le

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Le client n'a pas laissé de commentaire.

Donald A. le

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Becca Agnew was fantastic. Pleasant, knowledgeable and really just top notch!! Got us on our way in no time.

Dan S. le

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Stephanie and Rob were very attentive and customer service minded. Stephanie identified a faulty electrical plug on my vehicle and Rob repaired it very quickly to allow us to get on the road with very minimal delay.

john m. le

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Everyone has been very helpful and friendly every time I have dealt with them.

Ryan C. le

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Le client n'a pas laissé de commentaire.

Ryan K. le

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The customer service lady.charged me for 100 miles when I went 87miles and lied to my face and said yup you went exactly 100 miles. Feel like she tried to take advantage of me.! This needs to be addressed!please contact me!

Alexandra E. le

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My only complaint would be that the day before I picked up, I put in a reservation for a 9’ van but when I got there and after filling out all of the paperwork, they went out to get the vehicle for me and it was a bigger box truck. The employees response was “we don’t have any vans right now”. So I was forced to use the bigger truck or have nothing. I was just wondering what the point of reserving something through app is if it won’t be available?

Steve M. le

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Le client n'a pas laissé de commentaire.

Doug B. le

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Le client n'a pas laissé de commentaire.

Gale G. le

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associates inside were rude and didn't seem to know what they were doing. female was sitting on the counter complaining about something and seemed to be bothered to have to check a truck for us. was not impressed with the service at all. believe I would rent from another location next time I need a truck, not the only place in town.

Leslie D. le

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Le client n'a pas laissé de commentaire.

Alice G. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Le client n'a pas laissé de commentaire.

JUSTIN R. le

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Le client n'a pas laissé de commentaire.

Shawn P. le

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In the back of the truck was a dolly and blankets. I know these are offered to use, for a fee, but if you dont need them they are in the way more than anything. The bad part is you cannot remove them because you will have to pay for them. I think this is their way of "getting you" for more money.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

kristine p. le

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Le client n'a pas laissé de commentaire.

Patty E. le

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Excellent customer service by whole staff!!

lisa w. le

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Le client n'a pas laissé de commentaire.

Darrell J. le

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The perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You

Darrell J. le

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We used this facility for both truck rentals and storage. The staff is great, friendly and professional, store and storage are clean and very well maintained. We will recommend to anyone looking for either a rental or storage. Thank You for making our move a lot less stressful.

kelly g. le

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The only thing I can complain is I put more gas in it than what was giving to me , I think that I should have been reimbursed for some of the gas money , when I picked it up it had 3/8 gas When it came back it had 5/8

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Le client n'a pas laissé de commentaire.

Patty E. le

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Excellent customer service and trailer worked fine!

Michael B. le

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Le client n'a pas laissé de commentaire.

Ranaie S. le

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Everyone was very friendly and everything was in a good timly manner

Jackie D. le

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The young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.

Ray B. le

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Good Job

ELIZABETH R. le

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The staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.

WESLEY KYE H. le

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Called and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.

John C. le

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Stephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.

TERESA A. le

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no comment

Karl W. le

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no return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply

Jenny S. le

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Lots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.

Kelly c. le

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Buyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.

Tammy r. le

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Thank you!

STEVEN P. le

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I never had any problems. Please with the location, staff, and storage area.

MARIE H. le

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I always have had excellent service

FRED W. le

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Staff and facility were top notch!

Nicole E. le

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Good

Susan B. le

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We were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!

dianna b. le

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No comment don't need one.

Donald L. le

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The customer service is great there!

natasha c. le

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Everyone was very nice and eager to help when needed!

gwenna c. le

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UHaul provided the service I was looking for during the time I was in Ohio

Adam S. le

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Above average

Jennifer S. le

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The staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!

Robert B. le

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Had nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.

sarah p. le

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I am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.

LINDA P. le

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Stephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.

James D. le

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There should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.