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Kaylee A. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Newark
Testimonials From Recent Customers
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Gosh the new guy was busting his ass, Kevin was at lunch and the other two Associates were nowhere to be found. How fortunate they have the crew that they do to cover up those who are not contributing and somehow still have a job.
Michael H.The staff was a not rude, but they were not friendly at all. All the interactions I had within the store left me feeling as if I had inconvenienced them by asking questions. There answers were always short and felt like I was annoying them. If this was a one off time it wouldn't have bothered me at all but over several months and many interactions it never changed. Once again they were not rude or mean, it was just not a positive experience and always left me dreading having to interact with the staff, they didn't seem very happy. Other wise, it was great. The cleanliness of the on-site restrooms was 5 out of 5 stars, my wife and I were very impressed that it was always so well maintained and clean!
jennifer m. | Expérience généraleSame as above on pick up
Phillip R.Everything was easy in and check out. No recommendations at this time. Merci.
Sherry D.This is a great location and well ran.
James B.Friendly and courteous.
Donald M.Thanks for great customer service! It does matter!
patricia H.Everyone was helpful, polite and very accommodating. The cargo van was clean, I'm good condition, and pleasant to drive
debra H.Everything was fine.
Leonard M.Recieved my swipe card went and got a load of things to put in unit and the swipe card kept saying access denied. Tried contacting GM via email and phone and got no response. We got there 5 minutes after the building closed at 7.
KATHERINE S. | Premières impressionsI loved being able to arrange and pay online. All we had to do was pick the truck up, sign the papers, return the truck, and we were done. It was so quick and easy. The staff were friendly, knowledgeable, and considerate.
Rick A.Never rented from a better U-Haul facility anywhere!
Michael M.Ladies who attached the trailer were great. Knowledgeable and pleasant. Checked lights and ended up switching out trailer. Great experience!
Amy and Brent V.Very friendly and knowledgeable. Quick as well.
STEVE A.Problems with my reservation. Even though I reserved unit months ago. I had to take a unit double the size in which I needed. Problems with my access code. Computer not cooperating. Staff was very helpful this was not their fault.
Felix A. | Premières impressionsI'm so grateful for this Uhaul location and their staff!! They are friendly and always have the equipment I need.
Michelle W.The staff did a nice job during the transaction and process. However, I think the wooden rails on the inside of your trucks are not far from being worthless as far as securing a load. on the left side of the truck I rented I couldn't even get the hooks for my small ratchet straps in between the wood rail and the inside of the truck and had to get creative to secure the load. Not very user-friendly. Fortunately I'm pretty experienced with moving so people with very little experience would have a hell of a time securing their load. Your trucks would be much more user-friendly and safe if you put recessed metal rings into the side of the truck to secure loads rather than those wooden rails. Or even keep the wooden rails as to protect the inside of the truck, but have some other type of mechanism that you could attach metal rings to for securing loads.
Bradley M.The team was polite, professional, and courteous. The young lady did a great job getting me set up at my pickup. I was blessed to have the owner of this location help me with my drop off. Everything went very smooth. Both instances I was in and out in a very timely manner. Thank you for a great experience. Next time I'm in need of a Uhaul truck or trailer you will be my first choice. God bless âœï¸
Michael H.I rented a tow dolly and had nothing but trouble with the tie downs
Aaron S.The alignment of the steering was so far off that I couldn't see the speedometer the entire 2 day drive. Also, BOTH cigarette lighters were broken so I couldn't charge my GPS or phone for directions adding over 4 hours onto my drive. I have used UHAUL to move MANY times with the military. This was downright horrible.
Mathew B.Everything went great this time. That has not always been the case, but I've always had good luck from this facility.
JENNIFER R.Try to get the correct address for vehicle turn in we were given an address. There was nothing there we called and was told they did not take vehicle's at that location . I called and found a diffrent place to turn it in.
James B.The Newark facility was short staff on Sunday afternoon but did an excellent job of getting returns handle in a timely manner.
Lynnwood D.Customer service was great and very fast. The truck itself had a hard time getting up to speed but since we stayed in town it was not a issue. We will use this service again. Merci
Tracie W.Excellent customer service!
David G.I was late returning my trailer and was charged for an entire extra day. The store called me at 7:00 am. The man lied to me and said he had another customer there waiting for my trailer. I explained why I was late. When I got to the store there was an identical trailer sitting there so I know noone was waiting for mine. I have done alot. Of business at this location and now I won't be back.
Sean S.Please finish each transaction before moving onto another customer. Ex. Andrew started with me but was very sloppy. No paper in the printer, didn't show me the uhaul at all, where to drop the key off and I am glad I was computer knowledge to go through the steps by myself about the uhaul check in before I can leave the parking lot. So no help from the employee. Thank you, Christine Taylor
Christine T.Very polite and professional. Got it done quickly
Robert J.Same guy was great yesterday as well as this morning with hooking up amd removing the trailer? great positive experience. I will be back to your location when needed. Thanks
Shawn T.Andrew was very polite and professional he got me hooked up and on my way quickly
Becca A.s/o
ella U.Compared to other similar storage spaces prices are a little high
Randy N. | Expérience généraleWonderful experience. Maybe free coffee, a tv, and a waiting room next time, but they did bring out one of their office chairs for me. Very honest, good people there in Newark. A pleasure to work with them, and a bargain as well.
John F.It was bad because for some reason we were charged an extra 77$ and never received our 150$ deposit back ! What the heck!
Sandra P.Wow so quick and easy! Courteous staff
Edna S.The tire straps kept coming off the tires. I told the guy at the drop off location. The ratchets were rusty and stiff. This dolly needed maintenance. The staff at both locations were very helpful and kind.
marcella H.I already have recommended your facility
linda w. | Expérience généraleMy unit had a water leak of some sort, door was a fight to get open all the time and when you called in and asked questions no one knew how to answer them or even seem liked they cared but over all my stuff was safe and not broken into!
RYLYND J. | Expérience généraleFriendly and prompt service.
Wayne H.Very friendly and knowledgeable young lady.
Gerald E.Overall great experience the workers was on it and knew all the answers to my questions, this is how a business is supposed to run and operate
Otis V. | Premières impressionsRenting this truck was a huge hassle and then I got a 20 footer instead of a 26' truck because they gave my truck to the guy. In line before me. Give me a truck that was out of gas so I had to find a gas station right away and then stop again on my way back. Tried to charge me for an extra day even though I told them. I would be bringing it back at eight thirty because I was a half hour late. The woman with the 247 actually got rude and nasty with me because we couldn't get the app to work.
Joshua P.Very friendly and attentive.
Joe M.Every member of the U-Haul team was friendly, helpful and made what is a very stressful time a happy success. We I had to drive to Thornville to pick up a utility dolly after one was stolen at the 21st address. The gentleman there meet my needs, supplied the dolly and I was off. Awsome!
Linda N.I have three locations near me, I always make this one my first choice.
TODD T.Very friendly and helpful staff.
TRAVIS D.I was impressed with the service gave to me and when I was returning the trailer it was stormy pouring rain they disconnected trailer and check in with out me getting out greatly appreciate the service thank you
John S.I was given a truck with a dead battery… Which I did not know at the time of pick up… This caused me to be late, returning the truck because I had to call for Roadside Assistance to come and jump the battery.… At no fault of my own… And was charged for another day… Even though I called in to customer service to extend my return time and specifically clarified that I would not be charged for a second day since the reason for my late return was from a faulty battery… Some thing that should have been detected before the truck was given to me.
Jessica F.I couldn't not use the trailer it was not big enough it says 6 x12 The open is not that big thank you
MATTHEW B.Great experience
Jason Y.The equipment I rented was top notch. Drive well and trailer was a good tow
Ann R.Truck was not swept out prior to us picking it up.
Michael S.I was happy with the location. I was very unhappy with the self check in. When I arrived to pick up the van, I followed all of the self check in procedures. I uploaded a selfie and my drivers license. Instantly I was told I would need to provide a passport, lease or other verification document. I didn't have any of those documents. Luckily I arrived 10 minutes before the location closed and they could help me secure my van. Why would you offer self check in and then ask for additional documents that no one would have with them? Why wouldn't your process ask ahead of time for those and then do a photo verification upon arrival to confirm identity? I thought I'd use your self check in services in the future because of the convenience but now I see it's a huge hassle that I'm not interested in dealing with.
Wade K.The 2 gentleman were fantastic. I had ordered a hitch for my SUV. As they started work, they discovered my car had one already ( to my surprise). They didn't try to get a sale, but rather inform me and discuss needs. Merci.
Mark G.S.O.
SEAN M.Appreciate the service
jon W.I've been meaning to leave a review but have been to busy too. This UHual is the best one I've been too, I feel like after explaining what I was going through at the time and the issues I was having with another storage facility they were able to help me out by getting me a free month on a unit without renting a truck, which was beyond helpful. Then after the month went by and I found a place and the 1st unit I rented I only needed it for a couple days, the SM, Rob, was able to help me out by crediting some of the amount from the 1st unit that I didn't need amymore on to the 2nd unit I did keep. Overall this was a very helpful, understanding and incredibly nice staff. For any truck rental and storage needs this will be the first location I will think of every time and will always recommend it to anyone who would need the kind of services they provide. This location definitely deserves recognition.
Brendan P. | Expérience généraleThe only thing missing from being a perfect experience was not having the original requested (and I thought-reserved) 2 10x10 climate controlled units available. It was more than a little challenging to have 3 small units so far away from each other.
PATRICIA T. | Expérience généraleThe only issue we ever have and we've experienced it twice now, is being charged for an extra day, when we drop the vehicle off before our scheduled time same day. We never use UHaul for more than a day and twice now, we've been charged or they tried to charge us for a late return, including trying to claim we kept the vehicle 2 extra days, which would have meant they checked the vehicle in, but didn't put us in the system until the day after. Just inconsistencies with returns that happen after close.
Courtney E.Friendly staff, no wait, equipment was in good shape. Nice job!!
KEVIN J.Customer service was excellent. Its rare to find such great service anymore and im glad they gave it to me here. I will definitely use this location again.
ERICA B.They were Great and Quick! Very Professional
Chad H.Units are dark. Wondering if there is electricity in there for a light?
sarah p. | Premières impressionsHad a 10X15 unit reserved for almost a month but the call center gave my reserved unit away forcing me to go into a 10X20 at a higher cost. I think the call center agent that gave away my reserved unit should pay the difference of the higher costs!!
Linda M. | Premières impressionsThe staff has no clue what sizes hold what and just rent them to you without even seeing the storage units. They also do not tell you the ones you cannot drive up to unload your stuff until after you have paid. They should know this information and tell you this before they are rented to you. So then you end up having to pay more money on another storage unit and all they have to say is "they are expensive ". I had also set up direct payment and when my payment was due they didn't take it out so immediately put a lock on my storage unit. They were also very rude and disrespectful to my son when he came and gave him and his friends a hard time about his truck being loud and that he needed to get it fixed. I will never recommend this uhaul storage facility.
Brandy G. | Expérience généraleNice and clean area and inside storage is very clean and nice good temperature warm inside storage
Matthew H. | Premières impressionsThe ladies were very friendly and helpful. Our experience was very pleasant.
Jacob E. | Premières impressionsexcellent service from the employees
sylvia s. | Premières impressionsNewark Ohio office is awesome! Always there and helpful! My only concern was my unit was very damp and musty...unit 101.
Shari G. | Expérience généraleStorage unit seemed really small for the size advertised. Paid for the unit and all, went to check the unit and it was the size of a small closet. Had to cancel it and get my money back. Price was way to high for a unit that small. Luckily, the staff was very kind and gave us no issue's when coming to pick up and cancel the unit. Very nice facility, just way too high for the sizes that are available.
Bobbie L. | Expérience généraleThe cashier lady was really on top of everything Friendly and noce you really don't get that anywhere else
Tristan C. | Premières impressionsNo negative issues
Allan T. | Expérience généralewhen i was moving out i saw a black box in a dark corner. not knowing what it was but seeing embossed letters i picked it up thinking maybe it's mine and i forgot and when i read it it said "Poison Do Not Touch" and i put it back down. I would recommend using containers with words that are a different color from the box when placed in dark corners so i don't have to touch a poison container to realize it's poison.
Dana S. | Expérience généraleStaff are always friendly and helpful.
Kimberly N. | Expérience généraleAmazing staff! The store was friendly and very clean! Will definitely be using this facility again and again! Everyone there was very helpful and professional! Five out of five stars all around!
david p. | Premières impressionsLoved the storage prototype in the store to get a feel of the sizes available and the feel of a climate- controlled unit. Both staff members were very helpful and answered our questions.
cheryl M. | Premières impressionsThe reason I rate below average is because I renting 2 units and needed a 10 foot truck to move and on had $60 and I have a good renting history with Uhal and the GM wasn't willing to wave the deposit even though I called customer services and had asked if that was a thing they said yes even more so when haveing a unit let alone 2 units.
Aron N. | Expérience généraleIt was easy to access the unit and the hours were convenient. The facility was well maintained and very secure. The staff was always easy to work with and friendly.
Ray S. | Expérience généraleGreat service and nice facilities just too expensive in my opinion.
Bethany B. | Premières impressionsPrices went up a bit to frequently in my opinion but beyond that facilities were awesome
Courtney H. | Expérience généraleMy only complaint is that I miss the old staff from a year or two ago. It's just not the same without them, I don't feel the same kind of confidence I did in the company anymore. So I'm happy to go now, but it was a great experience overall.
Madison C. | Expérience généraleVery friendly and very helpful. Nice clean facility.
Karen H. | Premières impressionsElevator would be greatly appreciated for the second floor.
Randy B. | Expérience généraleUnit was ready and clean.perfect location The gentleman that helped us was great and explained everything and was very professional
Lonnie A. | Premières impressionsTrès bien
Mike B. | Expérience généraleI already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.
Woodrow E. | Expérience généraleJessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.
CHERYL C. | Premières impressionsHad a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.
Hayley H. | Expérience généraleI just started renting the space, so therefore I really can’t give a option otherwise (at this time).
Marilyn P. | Premières impressionsThere are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.
W Todd H. | Expérience généraleVery good service and professional staff.
Rebecca R. | Expérience généraleThey were awesome the staff helped me out and was very informative.
SOPHIA MARIA N. | Expérience généraleThank you. Friendly staff and very helpful. Jim Cooper
jim c. | Expérience généraleEveryone I spoke to or dealt with was very helpful and friendly.
Cathy N. | Expérience généraleThe climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.
Cathy M. | Expérience généraleBecca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.
gina d. | Premières impressionsZack, and Rob were awesome they helped me out. Thanks guys.
SOPHIA MARIA N. | Premières impressionsYour employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You're going to want to keep him!
Sue R. | Premières impressionsZachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul
Bonnie W. | Expérience généraleThe staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.
Cathy M. | Premières impressionsClean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.
Jeff S. | Expérience généraleVery friendly staff and quick and straight forward reservation and move in process.
Troy R. | Premières impressionsNice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.
CURTIS B. | Expérience généraleWhen wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!
Luis And Zoey R. | Expérience généraleI received a smaller unit than I reserved. This should have been mentioned during the contracting process.
MELINDA M. | Premières impressionsBecca was very helpful.
Dawn W. | Online Move In