Customer Reviews for U-Haul Moving & Storage of Newark

3 184 évaluations

1801 N 21st St   Newark, OH 43055
(S Of St Rt 13)

(740) 366-7321

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(740) 366-7321

1801 N 21st St
Newark, OH 43055
(S Of St Rt 13)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff did an outstanding job of getting me setup and out - and getting me checked back in

Martin D. 
Évaluation :
5

The climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.

Cathy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Both door lock cylinders were inoperable. I locked the vehicle and could not get back in. Called U-haul roadside assistance. Was on hold for 25 min and nobody answered. This is a horrible fail! after playing around with the key for 30 min I finally got the passenger door to unlock. I was so mad I was prepared to break the window glass to get in. You need to make sure these vehicles are in better condition

Jason D. 
Évaluation :
5

The radio/clock didn't work. It seemed to possibly have a short or bad connection as it came on and off.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C.  |  Expérience générale 
Évaluation :
3

So my complaint has nothing to do with the customer service we received when we actually picked up and dropped off the vehicle, both gentlemen were excellent and very kind and helpful. My complaint is with the website reserving, and calling the customer service line and still not hearing from someone after 25 minutes. I reserved a truck last night and tried to pick it up at the location I was told it would be at (also with a guarantee of 50 $if my reservation wasn't there when I got there), and while using the website, it kept telling me I had to wait until noon to pick up my truck, and while trying to figure it out online WHILE I was calling customer service, it canceled my reservation once it hit the hour mark. Completely ridiculous. We luckily found another Uhaul in town which had a truck available, and they confusingly told us we were supposed to go to that location originally, which made absolutely no sense, seeing as I had a confirmation for the location nearest my house instead of across town. We finally got it taken care of, but that website and app need some serious adjustments.

Jessica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ALAN F. 
Évaluation :
5

Great experience with staff and vehicle👍👍

Wayne H. 
Évaluation :
5

Everything was perfect. Awsome customer service at U haul in Newark Ohio. Always treated like a valued and appreciated customer.

Jeff F. 
Évaluation :
5

Quick and easy pick up and drop off, very friendly staff. What more do you need?

Kiera S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
4

Hello, first, I enjoy the people that deal with U-Haul but was surprised at the false advertisement. We needed a 4x7 trailer and instead of a 48” trailer it was only 38”. The trailer was clearly marked incorrectly. Now that put us in a time crunch because we weren't expecting it to be smaller and the returning of it to get another one. That was very disappointing from U-Haul!

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Excellent service

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Great guys to do business with.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

They employee that assist me was very professional and took care of everything.

Ramon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie H. 
Évaluation :
5

The employees and location was great but the truck I rented was pretty dangerous and shitty, it was so out of alignment. Drivers side window didn't want to roll up, lights being held in by scotch tape.

Jason G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
4

Becca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.

gina d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lanci g.  |  Expérience générale 
Évaluation :
4

Zack, and Rob were awesome they helped me out. Thanks guys.

SOPHIA MARIA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa M. 
Évaluation :
5

Everything was GREAT!

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S.  |  Expérience générale 
Évaluation :
3

Please note in the 10 foot trailers that they do not have a ramp.

Joni G. 
Évaluation :
2

The vehicle was clean but was slightly out of alignment. When I brought this up while returning the vehicle, the employee (or could have been the manager) was extremely rude and defensive, stating that their “7 second phone video” during a roughly 1 mile drive down the street proved otherwise, despite my having driven the vehicle over 80 miles that day on several different roads and highways. Saying phrases such as “I'm sorry you feel that way” and “business is business” makes a VERY POOR experience for the customer. Hopefully the vehicle gets looked at before it is rented again, as it was clear that the person I dealt with wasn't going to have a mechanic double check it.

Katlyn M. 
Évaluation :
5

Yes Kevin helped me load my car and explained how to unload it when I get to my destination. They were all great people at Newà rk U-Hual.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve G. 
Évaluation :
1

I was charged for a 3 days when I only used the trailer for two days" your company is truly a Rip off""

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jodi C. 
Évaluation :
5

Your employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You're going to want to keep him!

Sue R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN T. 
Évaluation :
5

Very professional, kind and courteous.

Sheila R. 
Évaluation :
4

He explained to me that I would not get refunded the money back when I stayed under my mile usage, I put to much fuel into the truck when it was returned, he informed me that uhall will not refund the money because it was a one way trip.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
4

The employees were amazing. Very helpful and a pleasure to work with.

Torri N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Zachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul

Bonnie W.  |  Expérience générale 
Évaluation :
5

Great experience during the pick-up, and drop off! Very present attended!

Jonathan S. 
Évaluation :
5

This location is the best.

Steven K. 
Évaluation :
4

The cab of pickup could have been cleaner

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
3

My comment is not about this location but instead Paul in scheduling based in Columbus OH (614-300-1558). I want to give Paul recognition for being customer focused and helpful. When I was first transferred to Paul, I had already been on the phone for over an hour and transferred from dept to dept with no resolution or ownership. Paul quickly diffused the situation, listened to my concerns, identified the issue and worked promptly to resolve it. It is employees like Paul that will cause me to use Uhaul again despite the issues experienced during this rental.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
1

Because I didn't go in and get a receipt or timestamp I just cleaned my truck dropped it off and handed over the key I was charged an additional day and I only have this truck for maybe 7 or 8 hours rented it and returned it all in one day I call customer service they tell me they make a note of it and to wait 3 days so I'm sure I'll probably not get my money back would definitely not use you all again and not recommend to any friends and family

Damien W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark d.  |  Expérience générale 
Évaluation :
4

When I Picked up the truck the sales person indicated on the sheet what the fuel level was, I failed to look at the gage before i left. I stopped and put 4 gallons of fuel in the truck and returned it. when they checked me they said i owed 15 $for 3 gallons to bring it back to where it should be. However i only drove 48 miles, therefore the fuel level must have been much lower than originally estimated. I guess i will to be a little more diligent the next time. Thanks John Spencer

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
3

brought back equipment after close and was charged for another day. Would have kept it for the full 24 hours, if would have known that.

Michael H. 
Évaluation :
4

My only complaint was at the end when the gentleman checked the mileage on the truck, he said I would owe 57 $and something. But I was still charge 66 $.

Marjorie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal H.  |  Premières impressions 
Évaluation :
2

My problem wasn't with the pickup or drop off locations. It was the overall experience. I called the 1-800 number to reserve a 10ft truck where I needed it. While driving to the location they gave me. First, they redirected me to another area 55 miles away. Since I really needed to rent this truck, I went the 55 miles picked up the truck drove back. They only allow you 125 miles with their plans. So after loading the truck, I had to drive to my final destination, which was 104 miles away. So I already knew I would be going over their mileage cap, which I think is ridiculous considering I was going to a U-Haul near the location I was currently at but then had to drive farther away to get a truck. They offered me the insurance plan for 14,00 $. That was it. It made it seem like that would take all coverage. There is an additional 5 $charge in case you lock the keys in the truck. Not being informed of this, my party accidentally left the keys in the truck. We had to wait at a gas station for over 3 hours for a locksmith that charged an additional 75 $to unlock the truck. U-Haul said they couldn't do anything because I didn't pay a 5 $fee when I picked up the truck. My subsequent complaint is about the refueling. I understand that when I am given a truck at a 5/8 a tank, I need to refill it to a 5/8 a tank. Since that is pretty hard to gauge when filling up a truck, I filled it, 80 $later. I go to drop off the truck. The person informs me that I went over their mileage, so I must pay for the rest. I said I understood that, but I filled up the tank. There is nothing they can do about that but thank you. So they charged my card for another additional 30 $. So I am wondering if I would have just dropped off the truck without refilling and just paid them to do it and the extra miles if I would have saved any money. Probably not… Worst experience with a moving company ever!

kerie N. 
Évaluation :
5

All have great customer service experience. They make sure your taken care of.

Cathy N. 
Évaluation :
5

When I brought the truck back, one guy meet me at the driver's door and another was mopping the back. Both guys were on it, fast transaction fast service just what I needed. Who ever those two guys are they need a raise.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M. 
Évaluation :
4

Very easy experience. Wished we would of used u last time we moved! ðŸ'

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared L.  |  Expérience générale 
Évaluation :
5

Best thing is to try to talk to the people running the 21st street location to make a reservation. They are excellent! The National call center line however is terrible.

Ricky S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Zachariah/Zach provided exceptional customer service.

Rod E. 
Évaluation :
4

Phone system is not the best for clients. Can never reach someone in the location.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
3

The turn signal lights didn't work. The rep told me this when I was signing the paperwork to take the trailer. She said “just be careful”. This was obviously a concern the whole time we had the trailer. I asked for a substitute that didn't have issues and none were available. This was a huge concern

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Nothing staff did a great job getting me in and out in a timely manner.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Premières impressions 
Évaluation :
5

Zack went above and beyond to make sure we had the correct size hitch for our rental. I appreciate the excellent care. Merci.

Joan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
5

Perfect! Associates are great!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
2

The radio and clock weren't working when I picked up the truck. Then the battery went dead. That should probably have been an indicator that the battery was low. The back door was also harder to open than any Uhaul truck I've ever rented.

Dennis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WIlliam D.  |  Premières impressions 
Évaluation :
5

The staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.

Cathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renae B.  |  Premières impressions 
Évaluation :
4

Very friendly staff and quick and straight forward reservation and move in process.

Troy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C.  |  Premières impressions 
Évaluation :
3

I received a smaller unit than I reserved. This should have been mentioned during the contracting process.

MELINDA M.  |  Premières impressions 
Évaluation :
5

We were supposed to be given 24 hour access but when we went to put stuff back. We were denied access. But everything was great other than that

Rob P.  |  Premières impressions 
Évaluation :
5

Becca was very helpful.

Dawn W.  |  Online Move In 
Évaluation :
3

Overall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.

allyson g.  |  Premières impressions 
Évaluation :
5

They have helped me out a lot and I thank you

zach c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna F.  |  Premières impressions 
Évaluation :
5

Everyone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.

anne h.  |  Premières impressions 
Évaluation :
1

I did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.

Jordan e.  |  Premières impressions 
Évaluation :
5

🤠

brian b.  |  Premières impressions 
Évaluation :
5

It was a quick process.

Bonnie W.  |  Premières impressions 
Évaluation :
5

The customer service was awesome they went above and beyond

Melissa B.  |  Premières impressions 
Évaluation :
4

I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

Travis L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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