Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station

Évaluation :

5

Satisfied

Évaluation :

5

I don't like the new self check in or out AT ALL. Too much trouble with the picture taking and all. It's invasive. I get the point of it but I don't like it. You need to find a different more efficient way of doing this with NO PICTURES!!!

Évaluation :

1

The branch manager on the 7:00 shift was awful. She refused to tell me her name because of how bad she was. She lied multiple times while I was there. She charged me $50 for driving 2 miles and then would not let me see odometer after I had proof of the gas gauge when I left was incorrect in the contract. She needs to be let go immediately. Extremely rude and unprofessional.

Évaluation :

5

Janet very pleasant and personable person. Excellent service à la clientèle.

Évaluation :

1

Train your customer reps to be more customer friendly and less figure it out yourself. Being rude to an unhappy customer is not the best way to change the vibe. Patience will go a long way to helping a customer understand that you don't quite understand the new way of doing things also. Try to help customers understand the new way of doing things instead of aggressively saying follow the instructions. Not everyone is technically inclined or is capable of "following the instructions" like most people. Also have the location match the instructions. "Go straight to boars and take keys" will get you yelled at. And so will "Return keys to key shoot". Same venue 1st time amazing check out and return. 2nd time a total nightmare. After years of using uhaul I am permanently turned off. Never again. I'm going to buy my own truck so I won't feel like I was made to feel yesterday. I was not the only unhappy customer yesterday. Another customer and I were both like deer in the headlights trying to follow the instructions that did not match the facility rules. It was a learning experience. Time to get my own truck. And encourage my friends to do the same.

Évaluation :

5

The cleanliness lighting and customer service were very very good

Évaluation :

1

Services sucks

Évaluation :

3

When they're cleaning out the trucks while the customers still there, how about you see if they left something important during a proper cleaning

Évaluation :

4

Quicker checking procedure

Évaluation :

5

Excelente servicio mucha amabilidad de parte de la señorita Que trabaja en el sitio muy amable y Cortez súbale el sueldo

Évaluation :

1

The entire storage facility was hot and humid like a sauna. My unit was on the upper level 4th floor. I didn't know that this would mean I had to access a heavy ladder just to put my items in the unit. I'm very disappointed with this situation. I had 4 guys who put my items in the unit. I was fearful they would pass out due to the unsafe conditions presented. I would like to speak with a manager or the owner about this as well as request changing my unit to a lower level. Additionally, there should be ac throughout the building.

Évaluation :

1

Better staff and better attitudes. They were not helpful

Évaluation :

5

The two young men I interacted with were incredibly friendly and helpful-from showing me how to use the app to carrying a couple boxes for me. Nice staff.

Évaluation :

3

Access within the building is too much. For example, always have to key in your access code via using your U-Haul card to use the elevator, etc.

Évaluation :

5

The service quick and informative, this is a really nice facility.

Évaluation :

1

Did you attender needs more help learning the computer system. The new attendant need help learning about the computer system. but it's understandable! outside of the office the guy didn't know what he was doing, He wasn't dressed as a U-Haul professional, he didn't know how to connect the trailer and he Called a girl to help him. They where really confused and they had to FaceTime somebody else to teach them (three chains and one wire) but they didn't hear what I said. he said my truck light was broke, because he didn't connected the wire correctly. And they even put a note on my U-Haul account

Évaluation :

5

Excellent customer service. Didn't realize the vehicle needed a front wheel alignment until it was fully loaded and we were on the road.

Évaluation :

5

online check in needs to be more simple.. It kicked me out and started over 3 times. When I finished I had to do it all over again once I got to the pick up office..

Évaluation :

4

Satisfied with the service and equipment.

Évaluation :

5

Awesome Job, Great Customer Seevice

Évaluation :

4

Nathaly was pleasant, informative, and made the process very easy for us. They had the equipment we needed for our big move which was most important.

Évaluation :

5

Bien

Évaluation :

5

This experience truly wasn't great at all. I've used uhaul many times for all of my moves (this was my 4th) and the worst organized. This new system that you guys have is horrible. HORRIBLE. When I get there to finally get my uhaul, I have to do everything online which wouldn't be bad except you guys have us do verification measures....while we're there to pick up the uhaul versus before. Incredibly stupid and annoying/inconvenient for the customer. Horrible system flaw. THEN I've put in the verification details, waiting for a rep to call my contact to....verify who I am? Again, stupid and was never previously used. I don't see the point. I'm waiting for the rep to call the contact, so again, I'm waiting. Then she finally verifies who I am. I go to get the key from the lock boxes. Those locks are horrible and not easy to use. I FINALLY get this stupid truck and my supplies weren't in the back. The back of the uhaul is open with no supplies....I ordered a dolly and blankets. Again, never have I ever reserved a uhaul and not had my supplies already in the truck. So then I need to go back into the store to get them and wait some more. Please improve your system. Its horrible and time consuming when people are clearly trying to move and on a schedule. If you require verification, it should be able to be completed before, not while you're picking up your truck. Sincerely, unhappy customer.

Évaluation :

1

U-Haul over charged me for one way contact. The also have a hiding fee

Évaluation :

5

Very easy pick-up process of our rental. the Associates were super helpful. Highly recommend this location.

Évaluation :

5

Customer service reps helped me through the new process, I appreciate the laughs.

Évaluation :

5

Pleasant and helpful staff

Évaluation :

3

The trick mirror on the right side would not stay where you put it so had to pull over just to fix the mirror. There were used tissue in the cupholder and burn marks from cigarette burns on the ceiling. Returned a day early and didn't get any kind of refund..

Évaluation :

1

La Supervisora de donde fui a recoger es no está apta para ese trabajo no tiene calidad para tratar los clientes

Évaluation :

5

Excellent experience at this location, the rental process went smooth

Évaluation :

5

Helpful staff at this location !

Évaluation :

5

Longer hours..? Idk its pretty sweet

Évaluation :

5

Staff was very professional and very helpful

Évaluation :

1

The counter person who checked us in, had the worst customer service skills we have ever encountered renting with Uhaul: She was confrontational, demanding, unhelpful, and extremely rude. This person complained about not wanting to be there and made every attempted at pushing us to walk out of the facility. She needs to be trained properly at helping customers, and/or should not be working with customers at the front desk.

Évaluation :

5

I still have problems I return the trailer one day before and they still charge me every day $28 and I called every day and I not have any answer so please I need a solution

Évaluation :

2

when we return the car and key, the staff did not even want to answer me with a single word.

Évaluation :

3

The location staff in New Jersey tried their best. But our experience with U Haul in general was terrible. We made a reservation 2,5 months in advance but could not get confirmation of availability until 48 hours before. Is it that much harder than a rental car which you can confirm months before? You require everything to be done by the app. Cell coverage is poor at this location. Every time we used the app we would randomly get different screens. Then the people on site could solve nothing. "Call the 1-800 number", then wait on hold for 15 min and they sent a link. By the time I could get through the app and the poor coverage the links expired. Or it said "UHaul.com cannot handle this request at the moment". It took almost 2 hours to check out our truck. Everything was so painful. Next time we will not use U Haul if at all possible.

Évaluation :

5

Loved the parking on the compound. The staff was super helpful, on pick up and drop off. Best U-Haul 3ver.

Évaluation :

1

Incredibly unhelpful. I was forced to use the app even though it wasn't working. The people were right there but made me waste an hour trying before helping me. They also said the fuel was full but it wasn't and I'm still trying to sort that out which is way too complicated.

Évaluation :

2

Not have someone work that seems like she doesn't want to be there. As a person who is under a lot of stress, working excessive hours, etc, with no days off in a while,...I really didn't want to hear the employee complaining about being tired and hung over. She also didn't have the 2 furniture dollies I requested and she didn't seem so helpful.

Évaluation :

5

Very helpful staff at the counter, as well as inside the storage facility. I Would recommend this storage facility and staff.

Évaluation :

3

Expensive.

Évaluation :

1

The persons who's working and that location just don't like to help I was there asking for help but they says do everything from the app but my cell was very bad connection I waist 1hour there and then she doing by her computer thats is dissatisfied for customers

Évaluation :

5

Amazing location amazing customer service! Patient with their clients. Love the online check in makes it simple and easy to use. Thank you for making my move smooth and easy!

Évaluation :

3

The online reservation process is not user friendly to first time user and staff made me feel dumb for not knowing how to properly navigate it

Évaluation :

4

Employees were very helpful

Évaluation :

5

Very convenient.

Évaluation :

5

The staff at this facility were really friendly and helpful. Free carts were provided to help with moving items to the storage facility. The only downside was that the fourth floor was extremely hot, which made moving in a little strenuous. But, I think this would be solved by aiming to load/unload during cooler days.

Évaluation :

5

Show pictures of the different sizes of storage containers.

Évaluation :

5

Everything was excellent, the manager was knowledgeable and helpful with any questions and I believe she went above and beyond to help me w my U-Haul experience.

Évaluation :

5

This is my first time getting a storage so I don’t know ye if they are but or not

Évaluation :

5

My personal belongings were safe the entire time they were there I appreciate the service and would definitely use your service again.

Évaluation :

5

Todo está muy bien y me gusto

Évaluation :

5

Rien

Évaluation :

3

The manager at the uhaul lotcation in Newark 370 orange st. She is very unprofessional no smile on her face or anything she makes you feel uncomfortable and don't want to do business at that location, the other staff members there are great! They are helpful! They talk to you with respect and etc! But the Storage unit are very clean , the bathroom was very clean! It's just very hot in there during the summer time. Other than that I give this location a 8! 

Évaluation :

1

They charged me more money and when I went to claim they told me I was wrong, they didn't want to give me details of my bill. I will not use your services again. Misleading ads, says one price and then charges another. I am going to file a claim with the price regulatory institutions.

Évaluation :

3

You need more people at the counter to assist customers/renters you should also upgrade the computer system I was there for over an hour trying to get my payment through

Évaluation :

5

I need to van for 2 hours and the representative made it happen , with short notice. Thanks

Évaluation :

5

THE STAFF AND SERVICE IS EXCELLENT.. 100 STARS

Évaluation :

3

Arrived at 10:30 for a 11 pickup did the online check in. Two girls behind the counter one taking phone calls one checking in people. Beside myself there were 4 people waiting. It took almost a hour before I left. More people at the check-in counter. Take care of the people let calls go to voicemail.

Évaluation :

5

Very easy process. Such friendly and welcoming staff. I was very pleased with the process, unit size and price!

Évaluation :

2

Team members were not friendly, did not have the equipment requested over a month prior. Additionally, truck showed inspected in 5/22 and had no air conditioning. Renting for a 12 hour drive in 91° high humidity weather made the drive unpleasant at best

Évaluation :

1

Never again I we rent from you guys thanks you so much

Évaluation :

5

Very good service 👏

Évaluation :

4

Make locker versus storage identification more visible on website. I got a locker while I needed a storage and they were all out of the storage lockers in the size I required. At least they were kind enough to give me an extra day with the truck but it was a hassle for me to find a better location.

Évaluation :

5

Señorita Nathaly es una trabajadora muy buena

Évaluation :

1

SCHEDULED A ONE WAY UHAUL A WEEK IN ADVANCE OF MY MOVE.... THEY CHANGED IT WITHOUT MY AUTHORIZATION TO A ROUND TRIP THE DAY BEFORE.... ALTHOUGH I WAS NOTIFIED VIA TEXT OF THIS ( DIDNT SEE IT)..WHEN I PHYSICALLY CAME TO GET THE TRUCK IT WAS STILL BEING REFERRED TO AS A ONE WAY BY CUSTOMER SERVICE....AND THEY TOLD ME I COULD DROP OFF AT ANY LOCATION... AFTER MOVING MY STUFF I ATTEMPTED TO DROP OFF THE TRUCK THE FOLLOWING DAY AT A LOCAL UHAUL LOCATED 45 MIN AWAY IN SOUTH NJ.....THEY TOLD ME I HAD TO CALL TO CHANGE THE PAPERWORK TO A ONE WAY....I CALLED THIS LOCATION AND THEY TOLD ME I HAD TO RETURN THE TRUCK TO THIS LOCATION...OTHERWISE THERE WOULD BE A $500 FINE....AND THAT I SHOULD HAVE "CHECKED THE PAPERWORK"...( CLEARLY THEIR ERROR )..... I DROVE THE TRUCK BACK WASTING 45 MIN OF MY LIFE AND ADDING ABOUT $40 IN ADDITIONAL MILEAGE PLUS GAS AND TOLLS...AND THEY WANTED TO CHARGE ME A LATE FEE WHICH THEY DID NOT AFTER SOME YELLING... I WASTED MY ENTIRE MORNING THEN HAVING TO TAKE THE TRAIN BACK HOME TO SOUTH NJ.... VERY UNPROFESSIONAL... DO YOURSELF A FAVOR AND GO ELSEWHERE!

Évaluation :

5

I was in and out when I dropped off the truck.

Évaluation :

1

There was a problem beyond the responsibility of the people who worked at East Orange, my regular destination, and at Orange St. The problem was handled very professionally at Orange st. although I got on my way later than I expected. I will probably use Orange St. next time I rent, It is closer to where I live. I have always been satisfied with Freeway Drive.

Évaluation :

5

The woman that helped me was very friendly and very knowledgeable I would definitely recommend this to family and friends

Évaluation :

5

My experience was easy and convenient. Staff was friendly and very helpful. Equipment was easy to use and I would definitely recommend to the company to anyone.

Évaluation :

5

The 3 employees I dealt with were very nice and helpful.

Évaluation :

5

More access to the facility would be a plus.

Évaluation :

5

Wonderful customer service

Évaluation :

5

I truly love it from a 5x5x5 st storage space all my stuff in no problem thank you! U -Haul Newark

Évaluation :

2

Rats ate and pooped all over my stuff. I lost a lot oh my belongings cause one of a pope break and it's was time for them to pay for my belongings they gave me the runaround and gave me what they wanted to give me

Évaluation :

5

I appreciate the helping hand, Thanks*

Évaluation :

3

As l have said earlier on , your moving truck need serious service.

Évaluation :

5

The price of the storage is just about the same but I have a smaller storage space. And I had a larger one before so I really don't understand how I'm paying $10 less for a storage that 2 sizes smaller. Can you explain this to me plz.

Évaluation :

5

The Lady at the front desk was very nice and helpful.

Évaluation :

5

very courteous staff.

Évaluation :

4

The facility has a safe and secure vibe The facility is clean and appears to be well maintained The facility is near New Jersey Transit Train and Bus The facility is near a major highway The facility is on a major street The facility is easy to locate

Évaluation :

5

Love love the prices 😍 ❤

Évaluation :

5

stanley harper the manager was very helpful and professional.

Évaluation :

2

That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.

Évaluation :

3

The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so. My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.

Évaluation :

2

There was a flood where my belongings got damaged. My first storage unit was full of dead mice bodies I have a picture of at least 4 in one photo. Mice and rats chewed on ALL my books. There were Rats droppings on most of my belongings.

Évaluation :

3

Staff at the facility wasn't so helpful. But I call Uhall and I could get a better rate and a eficiente help

Évaluation :

5

BENDICIONES! PASÓ QUE A LA HORA DE DEVOLVER EL CAMIÓN ME PASÉ POR 15 MINUTOS Y NO ME QUISIERON ATENDER. HOY TUVE QUE SALIR A OTRO LUGAR Y NO PUDE IR ALLA. NO SE SI HAY CONSECUENCIAS MALAS POR ESRO. AYER A LAS 7:16, DEPOSITÉ AS LLAVES ENLA CAJA QUE ME INDICO LA EMPLEADA QUE SE ESTABA LLENDO. GRACIAS. MUCHAS BENDICIONES!

Évaluation :

4

One of the coworkers that was a female had the nastiest attitude with a smart mouth. Was not pleased to communicate with her

Évaluation :

5

I cannot begin to explain how amazing Stanley and his team are!! When I needed help they were there without hesitation. If I ever need storage again, this is the only location I'll ever go to. Personable, reliable, and customer oriented! ALL businesses should take notes from U-Haul Storage on Orange St in Newark!!

Évaluation :

5

The establishment was clean and well taken of. Everything was under surveillance and equipment was new and up to date. The Staff was pleasant and very helpful especially Stanley. Very attentive and explained everything to me. Also the price is very affordable and fair… Great bunch of guys… Shout out to Stanly Vic

Évaluation :

3

I had no boxes just all tubs no food of any sort in my storage only clothes bedding lining and shoes. But yet I found mice droppings everywhere on all my tubs and that was disgusting 冷. And for the record I moved out on the 2nd of July bc I rented a truck to do so and let all 3 employees know I was moving out at that time then went to office Ana in to finalize my moving out and that it was clean. Ty Ms. Renee Freeman.

Évaluation :

5

I will be using this facility more offend.....

Évaluation :

5

The place and equipment are kept clean. The manager and staff are very nice and helpful.

Évaluation :

5

The staff was friendly, and always helpful. The facility was always clean even down to the public restroom. When I needed to rent a truck, they were well stocked with running, and cleaned vehicles.

Évaluation :

5

Tha is for everything

Évaluation :

3

The gentleman at the counter was very nice and accommodating. My only problem was that I called an hour before my arrival to be sure that the unit was ready (late afternoon 2:30pm) I was assured that it was ready. When I arrived the unit wasn't ready yet. The assoc stated that he had to clean it out. He gave me my key and asked me to wait. I walked to the unit with a piece of furniture, the unit door was open, & the unit was lined with glue traps along all four walls and a live mouse on the trap. This was completely unacceptable. This should have been addressed before my arrival and before handing me my unit card. The assoc was there alone with a line of people. I don't fault him, he was alone and was not the assoc that I spoke to prior to my arrival.

Évaluation :

1

All my clothes and work uniform were damaged by mice. Don't store here

Évaluation :

5

Stanley was really helpful. Also, when I brought the truck back, there was another young man there that was really helpful!

Évaluation :

5

The GM was great... He helped me with a quick & easy process while training 2 new employees at the same time

Évaluation :

5

Stanley went above and beyond for me and coordinated from there the pickup of my contents for my move to fla. The manager and staff where awesome.

Évaluation :

5

I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.

Évaluation :

3

My experience was good the only problem I had was with the move out. Before I could officially tell the office I was moving out the manager had already rented the unit without speaking to me and I paid for the space up until the 13th...

Évaluation :

5

The gentleman was very nice and very knowledgeable. He went the extra mile! Excellent service à la clientèle. Very nice. Thank you!

Évaluation :

5

Besides the flood from the bursted water main, it was an excellent experience.

Évaluation :

3

Just received an email at this time of the morning about 4 am that woke me up with a severe headache. Spoke with a rep 8612. Please do not appreciate such business.delete mail address. There's a foul sewage scent. I am afraid my things will have such foul stench

Évaluation :

5

The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.

Évaluation :

4

The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issues

Évaluation :

5

Great service

Évaluation :

5

The attendants were excellent! Top, top, top!!!!

Évaluation :

1

I would certainly not recommend U-Haul for anyone. I left all my furniture and personal belongings on their storage. There was a flood in my unit. U-haul did not report what was the damage and put me in contact with another company, west rep. West rep informed that no damages was caused to my unit. When I opened my storage there were a lot of items missing (bed, table, bag, boxes), and west rep did not helped me at all. U-haul was always saying that did not have any responsibility. I wonder who I hired. Now I had to buy a new bed and furniture, and my clothes are all ruined. DO NOT RECOMMEND.

Évaluation :

1

My unit was impacted by the water main break at this location and I STILL HAVE NOT BEEN CONTACTED since being notified of this. No one at the location (Newark Orange Street) answers the phone, the insurance company has not contacted me regarding a new unit and the damage assessment, and corporate doesn't employ enough people to answer the phone in a timely manner - Call me ASAP (651) 260-3970. Having my belongs destroyed is stressful enough as it is but the atrocious customer service has made this experience much worse. Stay away from U-Haul.

Évaluation :

1

I would never use you guys again horrible service and bad customer service never again

Évaluation :

5

Kelly was extremely helpful.

Évaluation :

5

Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.

Évaluation :

5

The people at the storage very friendly and helpful very nice worker's.

Évaluation :

5

The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.

Évaluation :

5

Staff very professional, helpful, and service oriented.

Évaluation :

5

Very nice clean unit. Stanley the manager very helpful and professional.

Évaluation :

5

Thank you so much for the one month of free storage! I really appreciate it.

Évaluation :

5

Stanley Harper ROCKS! Give him a raise! Give him a week off with full pay! Give him both!XX

Évaluation :

5

Thank y’all so much for helping me, if there’s anyone that needs to put ur stuff in storage I advise yu to use them

Évaluation :

3

The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.