Évaluations des clients U-Haul Moving & Storage of Newburgh/Middlehope

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Newburgh/Middlehope

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John K. le

Évaluation :

Everything was handled professionally. No improvements needed.

Sam M. le

Évaluation :

Your not asking the right questions. Basically they said I rented a car trailer to put the car in it in its entirety, then called and said it wasn't available. They also had me a rental In Poughkeepsie NY then switched it to New Windsor, then to Newburgh and could only get a tow dolly. They had 2 car trailers there but they needed to be returned there and not just one way as requested. No doubt your company is run by incompetent people and I will surley look elsewhere next time I need a service like this.

Myrna S. le

Évaluation :

The lady that help me was excellent professional friendly

Jacqlene V. le

Évaluation :

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

JEANNE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Noisey ball couplers and trailer leaked. Otherwise a good experience

Valentine B. le

Évaluation :

The issues were not with Newburgh, but Shoreline, WA. All personnel who answered phones were rude and inattentive to details. Scheduling drop off appeared to be an issue for them. Shipping dates changed several time due to Uhaul attempting to add additional month of charge for Box. Highly unsatisfactory, will not be using again

Taylor W. le

Évaluation :

Great job and keep up the great work.

Tanya R. le

Évaluation :

My reservation was messed up and not booked for the three days I requested and the nasty manager said sorry I can’t rent it to you. I tried to call the regional manager who I was told he was communicating too and she ignored my several calls. I had to rearrange my schedule and then pulled my back out and ended up keeping it the extra day anyway and paid the $50 charge. End result I would NEVER go back to this location again.

Fred C. le

Évaluation :

Le client n'a pas laissé de commentaire.

yamil R. le

Évaluation :

It’s not the location that was bad. Is uhaul as a company that was horrible. Won’t recommend it at all. Had to drive to two different locations to pick up the truck and transport. One hour an a half each way. To drop off the truck another nightmare. They wouldn’t accept the truck. Had to drive another 45 minutes. Called them had me on hold for over 25 minutes. Had to called them back 3 times finally Angel was able to help me.

Richard G. le

Évaluation :

Had to wait 4 days for the drop off after my move in date

Howard S. le

Évaluation :

I was told I could pick up this trailer In New Paltz N.Y. Then I got an email that the pick up location wanted to inspect my vehicle. I went there and was told they did not handle trailers there. I called uhaul and they told me I would find out where to pick up the trailer 24-48 prior to my pick up time. The pick up location was 20 miles away when I got the text where to pick up. No one ever inspected my vehicle

Jessica C. le

Évaluation :

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Steven M. le

Évaluation :

This location was not helpful at all. They’re was a mix up with my truck size and I was told my rate would be adjusted. They refused to help a brother out. Not as good as my pickup location. :( :( :( :(

Gina B. le

Évaluation :

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Maureen S. le

Évaluation :

If someone moves out early unit should be prorated

Donald K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Portia J. le

Évaluation :

Everything was great

dean M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond S. le

Évaluation :

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Leah Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry O. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL B. le

Évaluation :

Nothing. Javon was an amazing associate, and did whatever it took to complete the task!

Reynold R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan C. le

Évaluation :

We had one picture glass frame break. But all was well and will recommend

Theresa T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean C. le

Évaluation :

This was a really convenient way of moving and I would definately use this service again.

James M. le

Évaluation :

Very friendly & efficient service

Richard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Felix S. le

Évaluation :

No one seemed to actually want to help. Then I was billed twice the rate that was promised. Can I speak to the legal Dept?

David M. le

Évaluation :

Customer Service when returning vehicle was bad overcharged with no explanation. They guy walked when being as about the padded charges. I will not be refferring anyone to this location.

Joseph M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antoine E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph A. le

Évaluation :

they were great to work with

sheldon C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miguel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francia A. le

Évaluation :

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Daniel T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerijo M. le

Évaluation :

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Ken T. le

Évaluation :

No comments at this time!!!!!

Randy S. le

Évaluation :

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

JAMES S. le

Évaluation :

Thank you. We felt secure leaving our belongings here.

Jim H. le

Évaluation :

Customer focused service

Alma C. le

Évaluation :

Excellent service, friendly staff and always clean I’m definitely recommended.

BOB M. le

Évaluation :

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

GENISA D. le

Évaluation :

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

JAY C. le

Évaluation :

E

John f. le

Évaluation :

pleasant to speak to the people that helped me and a very courteous.

Andrea p. le

Évaluation :

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Gina M. le

Évaluation :

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Andrea p. le

Évaluation :

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Kenneth K. le

Évaluation :

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

ABEL Y. le

Évaluation :

Very professional group

phillip g. le

Évaluation :

Keep up the good work

Eddy F. le

Évaluation :

Good service

lauren f. le

Évaluation :

The employee we worked with was very helpful and stayed late with us to explain the move in process!

Senatralee J. le

Évaluation :

The staffing is always smiling and happy to help out I love it

Robert K. le

Évaluation :

Very good

Robin W. le

Évaluation :

My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

TATIANA V. le

Évaluation :

Satisfied

Laura T. le

Évaluation :

Thank you

Frank C. le

Évaluation :

I will never go through uhaul moving and storage again.

Kathryn M. le

Évaluation :

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Julianna G. le

Évaluation :

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

deena h. le

Évaluation :

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

Janay K. le

Évaluation :

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Joseph C. le

Évaluation :

It was a good experience

Tyallen P. le

Évaluation :

The employees were very helpful and didn't hesitate to help.

Andrew C. le

Évaluation :

Process was quick and efficient. Staff was friendly and knowledgeable.

rebbeca s. le

Évaluation :

Customer service was exceptional!

Richard F. le

Évaluation :

Very helpful and friendly

brian g. le

Évaluation :

Excellent customer service

PETER S. le

Évaluation :

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

Mary Jo W. le

Évaluation :

Was very satisfied with the service I received

dorothy r. le

Évaluation :

Excellent service

Jeff A. le

Évaluation :

Great, friendly service.

Allen H. le

Évaluation :

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

KENNY G. le

Évaluation :

Great group of guys working this site! Thanks for the years of support!

MICHAEL C. le

Évaluation :

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

DANIELLE M. le

Évaluation :

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

Nicole C. le

Évaluation :

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

phillip g. le

Évaluation :

Great facility and service.....

Navienne D. le

Évaluation :

Great experience

JEANNE K. le

Évaluation :

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

Laura R. le

Évaluation :

This was the best place for my stored goods. I was very satisfied, thanks !

Janet C. le

Évaluation :

.

JOHN L. le

Évaluation :

Clean interior and efficient staff.

Darrell H. le

Évaluation :

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Joanna R. le

Évaluation :

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Leonardo R. le

Évaluation :

Great staff members Very friendly

Joe P. le

Évaluation :

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Nikesha P. le

Évaluation :

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Caitlin R. le

Évaluation :

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Alexander M. le

Évaluation :

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

marianne o. le

Évaluation :

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

JENNIFER M. le

Évaluation :

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

MARK C. le

Évaluation :

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

Everton B. le

Évaluation :

Management lacks ability to do assignments.

Angelo C. le

Évaluation :

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

IAN R. le

Évaluation :

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

Patricia F. le

Évaluation :

Loved it except the door was hard to open sometimes

CHRIS D. le

Évaluation :

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!