Évaluations des clients U-Haul Moving & Storage of Newburgh/Middlehope

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Newburgh/Middlehope

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Robert I. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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The truck was mechanically and functionally fine but the seal around the door wasn't in place and air was rushing in for the entire trip. The sun visor was also broken and wasn't easy to use.

corinne s. le

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Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

Muhammad K. le

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I used 22miles. And was charged $30 for gas.

William G. le

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First off, 1. Truck keys have been copied so many times I had to fiddle with keys every single time I turned the ignition. 2. The Tires were so bald that when returning the truck snow began and the truck wasn't able to make it up a slight hill which then envolved the truck sliding backward. Luckily I am a very experienced driver with larger vehicles and was able to turn the van around safely. 3. The rest of the drive back to the Uhaul store was spent with my hazard lights on and tires spinning at the slightest gas pressure. Luckily I didn't hurt myself or someone else due to poor maintenance. If that isn't the last kicker I returned the truck and keys to the front desk attendant 5 hours before my scheduled drop-off, I received a phone call the next day alerting me that the truck "wasn't returned" and that if I didn't contact them ASAP id be charged with a second day. I honestly believe I deserve a full refund for dealing with such a shitty truck and negligent employees. Iv used Uhaul for every single move Iv ever done, Rain, Snow, or Sunshine and this last trip left me dreading having to rent again.

Edward C. le

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Everything was well maintain, much better then we expected. Very happy with this transaction.

Craig T. le

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The team at this location went above and beyond to make our move easy.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Everyone is helpful makes renting easy

Victor E. le

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Wow! Drove in handed the keys to the worker and was done within minutes. Well done!!

Andrei L. le

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I ordered transporter online, pickup at 8AM, return at 6PM. Friendly staff, easy transaction.

Lori G. le

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The windshield was filthy. We had to stop to clean it in order to drive safely. They forgot to give us the dolly we asked for (but did take the charge off) The person at the counter was very nice though.

John P. le

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Le client n'a pas laissé de commentaire.

James P. le

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Do the same as was done for me!

Derick K. le

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Le client n'a pas laissé de commentaire.

Brandi C. le

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The storage space i rented was spacious, but when i looked at the ceiling you could see water damage and the unit was wet on the inside. If any of my property get wet i will not be happy

Devin W. le

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Le client n'a pas laissé de commentaire.

Howard T. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Suzanne C. le

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Truck was not ready when we arrived. We were told it could not be rented because there was ice on it. Waited on site an hour and a half, while they debated whether they could rent it to us. Would have gone elsewhere but we specifically needed the 26' truck for a delivery the following day. Girl that rented us truck was rude and could not make decisions. No one else seemed to be available to rectify issue. We called other U Haul and they called corporate for us. Not sure if that is what pushed them to de ice truck and get it to us. Asked us repeatedly if we could just use 20' truck.

Roy L. le

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They rented me a trailer with a broken strap, now they are arguing that is my fault bc i didnt check it, when i put my trust on this people.. i could have had into an accident. First and last time im going to this location route 9w newburgh ny. Roy Lopez 6316717408

Paul S. le

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It was a good experience, my customer service rep. was very pleasant and helpful.

Marcelene V. le

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Le client n'a pas laissé de commentaire.

alex H. le

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Comunication was lacking. As my boxes were missing, I had to regularly call to find any information, rather than having any updates given to me in a timely manner. Information that was given either changed with no notice, or was outright false.

Darryl W. le

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Le client n'a pas laissé de commentaire.

John K. le

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No improvements needed. Vmari Diaz and manager Jayvon are great assets to this location.

Koray A. le

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location of pickup was changed 2 days prior 12 hours prior i was told truck i reserved in advance was not available day of pick up all kinds of technical difficulties took over an hour to leave despite doing all registration online for quick service.

Yvan M. le

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Best location ever , recommend

Walter F. le

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Le client n'a pas laissé de commentaire.

Yvan A M. le

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Le client n'a pas laissé de commentaire.

John K. le

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Everything was handled professionally. No improvements needed.

Sam M. le

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Your not asking the right questions. Basically they said I rented a car trailer to put the car in it in its entirety, then called and said it wasn't available. They also had me a rental In Poughkeepsie NY then switched it to New Windsor, then to Newburgh and could only get a tow dolly. They had 2 car trailers there but they needed to be returned there and not just one way as requested. No doubt your company is run by incompetent people and I will surley look elsewhere next time I need a service like this.

Myrna S. le

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The lady that help me was excellent professional friendly

Jacqlene V. le

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I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

JEANNE D. le

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Le client n'a pas laissé de commentaire.

James B. le

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Noisey ball couplers and trailer leaked. Otherwise a good experience

Valentine B. le

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The issues were not with Newburgh, but Shoreline, WA. All personnel who answered phones were rude and inattentive to details. Scheduling drop off appeared to be an issue for them. Shipping dates changed several time due to Uhaul attempting to add additional month of charge for Box. Highly unsatisfactory, will not be using again

Taylor W. le

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Great job and keep up the great work.

Tanya R. le

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My reservation was messed up and not booked for the three days I requested and the nasty manager said sorry I can’t rent it to you. I tried to call the regional manager who I was told he was communicating too and she ignored my several calls. I had to rearrange my schedule and then pulled my back out and ended up keeping it the extra day anyway and paid the $50 charge. End result I would NEVER go back to this location again.

Fred C. le

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Le client n'a pas laissé de commentaire.

yamil R. le

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It’s not the location that was bad. Is uhaul as a company that was horrible. Won’t recommend it at all. Had to drive to two different locations to pick up the truck and transport. One hour an a half each way. To drop off the truck another nightmare. They wouldn’t accept the truck. Had to drive another 45 minutes. Called them had me on hold for over 25 minutes. Had to called them back 3 times finally Angel was able to help me.

Richard G. le

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Had to wait 4 days for the drop off after my move in date

Howard S. le

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I was told I could pick up this trailer In New Paltz N.Y. Then I got an email that the pick up location wanted to inspect my vehicle. I went there and was told they did not handle trailers there. I called uhaul and they told me I would find out where to pick up the trailer 24-48 prior to my pick up time. The pick up location was 20 miles away when I got the text where to pick up. No one ever inspected my vehicle

Jessica C. le

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I will definitely be returning to UHAUL. Service was absolutely wonderful!

Steven M. le

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This location was not helpful at all. They’re was a mix up with my truck size and I was told my rate would be adjusted. They refused to help a brother out. Not as good as my pickup location. :( :( :( :(

Gina B. le

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Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Maureen S. le

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If someone moves out early unit should be prorated

Donald K. le

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Le client n'a pas laissé de commentaire.

Portia J. le

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Everything was great

dean M. le

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Le client n'a pas laissé de commentaire.

Raymond S. le

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Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Leah Y. le

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Le client n'a pas laissé de commentaire.

Jerry O. le

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Le client n'a pas laissé de commentaire.

DANIEL B. le

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Le client n'a pas laissé de commentaire.

Reynold R. le

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Le client n'a pas laissé de commentaire.

Alan C. le

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We had one picture glass frame break. But all was well and will recommend

Theresa T. le

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Le client n'a pas laissé de commentaire.

Sean C. le

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This was a really convenient way of moving and I would definately use this service again.

James M. le

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Very friendly & efficient service

Richard B. le

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Le client n'a pas laissé de commentaire.

Felix S. le

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No one seemed to actually want to help. Then I was billed twice the rate that was promised. Can I speak to the legal Dept?

David M. le

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Customer Service when returning vehicle was bad overcharged with no explanation. They guy walked when being as about the padded charges. I will not be refferring anyone to this location.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Jimmy C. le

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Le client n'a pas laissé de commentaire.

Antoine E. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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they were great to work with

sheldon C. le

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Le client n'a pas laissé de commentaire.

Miguel R. le

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Le client n'a pas laissé de commentaire.

Francia A. le

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Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Daniel T. le

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Le client n'a pas laissé de commentaire.

Alan C. le

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We had one glass picture frame crack. All else arrived safe and sound. Thanks

jeanmarc S. le

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Renters beware. Manager, without my knowledge nor consent, switched my contract for another damaged trailer (broken wiring harness) and then charged me damage fees for the trailer I never rented. Tried to resolve issue over the phone and was accused of damaging the trailer. Following up with Uhaul claims department.

anthony R. le

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Le client n'a pas laissé de commentaire.

James P. le

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Only because it’s close by

Anthony F. le

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Staff was friendly & welcoming. Keep it that way

Gerijo M. le

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The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Jeffery L. le

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Le client n'a pas laissé de commentaire.

Ruben B. le

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The the cashier who dealt with me was extremely rude and ignorance and had a very bad attitude

Ken T. le

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No comments at this time!!!!!

Bob B. le

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I had to pick up the truck at another location and then go to the uhaul center in middle hope for the trailer. Then there was a great deal of discussion over the billing. The two locations were ten minutes apart and I don’t understand why the truck or trailer could not have been transported to either location. This arrangement took me nearly two hours to navigate . Not the level of service I expected from UHAUL

Sharon C. le

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When a customer tells the supervisor that there is something wrong with vehicle he needs to listen. Everyone's life is important and I would hope that he knows that. He needs to be honest with himself and just admit when you're wrong instead of being an arrogant , insensitive person. I would hope if it were someone close enough to him that he would think differently. I rented a vehicle on Saturday, Sept 23, 2019......terrible, terrible

jose E. le

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Le client n'a pas laissé de commentaire.

Willie C. le

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Le client n'a pas laissé de commentaire.

Randy S. le

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Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

JAMES S. le

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Thank you. We felt secure leaving our belongings here.

Marlon H. le

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In hind sight I would not have used the Mobil check out process. Much easier to just park the vehicle and drop the keys than to take pics, check mileage, verify parking spot, etc. I feel like I did some else’s job for free.

Bruce H. le

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Le client n'a pas laissé de commentaire.

Anne C. le

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All good no need to make comments, I wish they had recommended that I get more blankets, I did not use the dolly as the mover had his own. The same as when I got to Florida and the unloaded had his own. Dean said it was great to drive

Rilind V. le

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Le client n'a pas laissé de commentaire.

Tamsin H. le

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Le client n'a pas laissé de commentaire.

Denise M. le

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Le client n'a pas laissé de commentaire.

diandra D. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Install a traffic light to accommodate making a left onto 9W.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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Customer focused service

Isaac R. le

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Le client n'a pas laissé de commentaire.

Zhanine N. le

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Staff were not concerned with customer at all. They were very rude and unprofessional. The rep assisting me had family and children visiting her and was on the phone during transaction.

theresa F. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Friendly and accommodating employees. Good experience with entire transaction.

Frank D. le

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I have been a long time customer at this location. Everyone is polite and efficient.and the location is immaculate. I usually rent 6 weekends per year for a market that we are venders at. Like your stores I am also immaculate in taking care of the van and I always bring back the van with more gas than I took it with. For quite some time my routine has been pick up at 7am Friday and drop off Sunday evening between 6-7pm and normally I come in(I live less than 3 miles from your store) at 7:00 am to finalize the paperwork. This time when I saw my bill there was a 20 fee for drop off after 5pm. I explained my routine and the young man was nice and showed me the new policy and he also showed me how to return after 5pm. I don’t know if I missed the policy because I missed a couple of sundays because of rain this season-at the market. From now on I will either use the app or I’ll drop it off on Monday morning at 7pm

Pierre R. le

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Nothing that I could see

Jerome K. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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Le client n'a pas laissé de commentaire.

Jessica W. le

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I had the worst experience possible. I was yelled at and treated terribly. This is a completely unprofessional establishment that does not treat their customers correctly.

Frank S. le

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Rep was super helpful. I believe her name was Marissa. She was friendly and helpful. Great customer service. Location was convenient and my transaction was smooth.

Alma C. le

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Excellent service, friendly staff and always clean I’m definitely recommended.

John K. le

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Le client n'a pas laissé de commentaire.

Derrick P. le

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Le client n'a pas laissé de commentaire.

Garfield C. le

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They fixed all of the problems in minutes. Other than distance from my house, it was great.

Jay B. le

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Le client n'a pas laissé de commentaire.

Krystal V. le

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The customer service was horrible. Both gentlemen that were there were on there phone cursing and being inconsiderate of my situation. One of them even thought it was funny to make a sarcastic comment. I will never get a uhaul from there and I’m going to make sure I let everyone know this on all social media . For the amount I was charged that is ridiculous and I’m going to make sure I never go there again.

Marty S. le

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The staff that took care of me when picking up my trailer were professional and very helpful. But when I dropped off my trailer, I pulled into the area designated "return equipment here" A very rude young man told me to pull to the other side of the building and insisted that I back the trailer into it's storage position. Never ever experienced this before. He was curt and unprofessional. Bad experience at the end of an otherwise great move.

Frank N. le

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Called to inform location that i would be late returning the trailer. I called the local number and got the 800 number. After holding quite a while spoke with a rep who was clueless and provided no assistance. The actual location in Newburgh was great you reps on the 800# not so much!

BOB M. le

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Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

Michelle G. le

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Issue with computer system at pickup and issue returning truck with app costing me $20

Robert J. le

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Le client n'a pas laissé de commentaire.

GENISA D. le

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It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

JAY C. le

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E

John f. le

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pleasant to speak to the people that helped me and a very courteous.

Andrea p. le

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My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Gina M. le

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Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Andrea p. le

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I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Kenneth K. le

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Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

ABEL Y. le

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Very professional group

phillip g. le

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Keep up the good work

Eddy F. le

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Good service

lauren f. le

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The employee we worked with was very helpful and stayed late with us to explain the move in process!

Senatralee J. le

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The staffing is always smiling and happy to help out I love it

Robert K. le

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Very good

Robin W. le

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My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

TATIANA V. le

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Satisfied

Laura T. le

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Thank you

Frank C. le

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I will never go through uhaul moving and storage again.

Kathryn M. le

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Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Julianna G. le

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It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

deena h. le

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The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

Janay K. le

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I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Joseph C. le

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It was a good experience

Tyallen P. le

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The employees were very helpful and didn't hesitate to help.

Andrew C. le

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Process was quick and efficient. Staff was friendly and knowledgeable.

rebbeca s. le

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Customer service was exceptional!

Richard F. le

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Very helpful and friendly

brian g. le

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Excellent customer service

PETER S. le

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Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

Mary Jo W. le

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Was very satisfied with the service I received

dorothy r. le

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Excellent service

Jeff A. le

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Great, friendly service.

Allen H. le

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The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

KENNY G. le

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Great group of guys working this site! Thanks for the years of support!

MICHAEL C. le

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Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

DANIELLE M. le

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The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

Nicole C. le

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The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

phillip g. le

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Great facility and service.....

Navienne D. le

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Great experience

JEANNE K. le

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First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

Laura R. le

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This was the best place for my stored goods. I was very satisfied, thanks !

Janet C. le

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JOHN L. le

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Clean interior and efficient staff.

Darrell H. le

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My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Joanna R. le

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The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Leonardo R. le

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Great staff members Very friendly

Joe P. le

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All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Nikesha P. le

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I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Caitlin R. le

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Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Alexander M. le

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Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

marianne o. le

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DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

JENNIFER M. le

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The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

MARK C. le

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Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

Everton B. le

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Management lacks ability to do assignments.

Angelo C. le

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Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

IAN R. le

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New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

Patricia F. le

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Loved it except the door was hard to open sometimes

CHRIS D. le

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Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!