Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

Évaluation :

5

Absolutely great , have no complaints thank you UHAUL

Évaluation :

1

Charges and absurd amount 2 days in extra while my wife was in labor

Évaluation :

5

They are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo

Évaluation :

5

Excelente 👌🏾👌🏾👌🏾

Évaluation :

5

The facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.

Évaluation :

5

Explain the steps needed to do after you receive the email check in procedure

Évaluation :

2

The staff need to retrained and work on customer service.

Évaluation :

5

Easy and smooth process. Thanks!

Évaluation :

5

Uhaul did a great job and everything was perfect and on times. I would absolutely use this service again.

Évaluation :

5

Improve the app used to verify the condition of the rental. The two options to chose from are poorly organized. First option to accept show photos of the previous renter. No indication of when those pictures were taken. There is no way for the current renter to know what occurred during a gap of time if a previous renter choose not to take any pictures, since the agent told me taking pictures was optional. The second option is to dispute. The issue with this option is the option it self. I was given a completely run down trailer, in good working order but run down and physically abused. To protect myself I took pictures of all sides regardless of condition simply to confirm its condition and contrary to the agent's instruction indicating taking photos was optional. The apps instructions should instruct the renters to take photos of all sides REGARDLESS of condition in order to protect ourselves. And lastly, Get rid of the $150 insurance deductible.

Évaluation :

5

The employees were polite and helpful,after being bounced around to 5 ,or 6 people . At Pompano, my inbox was held up because first they could find paperwork, and couldn't find the ubox.

Évaluation :

4

rental went smoothly nothing to complain about

Évaluation :

5

No improvements needed... kudos to the staff for being professional and taking care of their customers

Évaluation :

5

Every single person that we dealt with from Phone representative to employees at Newburgh were outstanding. Very helpful. We will definitely use Uhaul again . thanks

Évaluation :

5

My greatest disappointment was that I was redirected to a different pickup location than I reserved. I am not interested in splitting legal hairs with clever terminology like "preferred location." I selected a specific pickup location for a reason. To have it changed at the last moment without any discussion and without any offer of compensation for the added miles and time is just poor service on the corporate end of things.

Évaluation :

2

The staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.

Évaluation :

5

Always a pleasure doing business at this location. Will recommend and continue to go back to this location. Merci

Évaluation :

3

I was charged for utility dolly I didn't use. They claim the plastic tie was broken. You should invest in stronger ties that don't snap on there own, to avoid unhappy customers. On top of that I was told I would receive a $50 reservation credit for the change on my last truck rental that was never issued. Now I have to waist my time waiting on the phone to speak to an agent about it, on top of the time and miles I had to go out of my way to get the truck I was guaranteed in the first place.

Évaluation :

5

Fabulous experience- would highly recommend to anyone that asks!! We'll done to entire UHaul “chain of custody”!

Évaluation :

4

The 2 guys working the desk had zero customer service skills. Curly haired kid who showed me the car was acted like he was doing me a favor and I was annoying him. I asked if tow straps came with the car trailer or if I had to request them, and his response was "Why would we rent car trailers without tow straps?" Snotty brat tude'

Évaluation :

5

Customer service was great

Évaluation :

5

Have had multiple bad experiences with uhaul employees and locations but this visit i had no issues and the staff was very helpful sidenote; the 6x12 enclosed that i had rented had no landing gear which would have made it impossible for the average woman or someone with a disability to drop it off after hours

Évaluation :

4

Close by. Needed for the time i had it.

Évaluation :

3

The trailer was HORRIBLE! The door was not fully Operational and was jammed before I even loaded anything. It was too late to return or exchange by the time we reached our destination. I had to struggle & pull very hard to open it and I hurt my back using the uhual. I almost needed a hospital visit Sunday evening from the strain the door being placed on my back. It was a horrible experience and this location should make a better effort to maintain their equipment. I never have this experience at the Windsor highway new Windsor location. I am very disappointed and think I should be compensated. I rent extremely often with you.

Évaluation :

4

Experience was good was a couple of days late due to high volume understood and they did call

Évaluation :

5

Nope, not a thing.

Évaluation :

4

Everyone was very helpful had my rental ready nice and clean, no complaints on this location, had a great experience overall, I definitely recommend this spot.

Évaluation :

2

Have better immediate communication, and work as a team with the other location the box is getting shipped to. As far as the customer is concerned and cares, you are all representing one company and you need to work as a team instead of saying that's it "not my problem, contact them." Also if you are going to expedite the pickup of a box, please make sure it doesn't just sit at your facility for another two weeks before being shipped and thus causing a delay in delivery to the final destination.

Évaluation :

1

Truck had bald tires found 9ut after getting to our drip off location manager threatened to have me pay for all the tires on tbere truck held me u0 for a qhole day on the phone then tried to charge me truck got stuck the first night we had it on dry pavment trying to go up a hill due to bald tires ubaul location still trying to charge me more money

Évaluation :

5

The staff went above and beyond to assist with my connections and to ensure the lights were working properly.

Évaluation :

1

My pod arrived 3 days late. Upon calling and calling I am still waiting a call from management. I had to change by flight 2 times in order to accommodate uhaul. I had to miss two days of work as a result of the box not arriving on time. I would like to speak to management regarding this rental. Michael Zappolo

Évaluation :

5

Everything was fine to me, I will really recommend it to my friends if they are planning to move.

Évaluation :

5

Great location and outstanding customer service

Évaluation :

5

Everything was great

Évaluation :

5

Great job on a difficult car. On time great place.

Évaluation :

5

Keep up the great work.

Évaluation :

5

Aucun

Évaluation :

5

Put the truck closer to parking when the customer has a reservation and there is a set time. A woman walking down the side of the building anything can happen...and I have bad knees. Thanks

Évaluation :

5

Friendly helpful staff

Évaluation :

5

Staff was prepared and knowledgeable about the work and the vehicle. It actually took longer to get to the dealer than the installation time.

Évaluation :

2

Every time I called I got different information. Please train you staff!! They are there, willing to work, giving information they think is correct- that many people can ALL BE MESSING WITH A CUSTOMER FOR THE HECK OF IT! But on guy did hang up! Embrassed probably because he didn't know the answer, after he gave me one and I questioned it didn't make sense because I had an email that said something different. So he said he'd asked to which I said yes please if you don't know…click! I went in to pay CASH for my shipping my bad my debit card has a limit BUT after calling from Monday- 2/3 times a day last agent Susan (40mins) said YES I can pay cash at the warehouse. The guy that helped said No “gave up” when he couldn't “see” or “figure it out”. I said I was told so I said I am calling back…I walked back in holding the agent on the phone to said yes…but not she wasn't sure where to go. I said she'll walk you thought it. Ugh! She was not sure, maybe they were looking at two different screens!? Ugh finally like releasing the ego, the guy said I'll ASK MY SUPERVISOR!! What the Heck, I was there for ages!! Did he not believe me!! With 1474 $ in cash!! Why the heck couldn't he ask 2mins shit 5mins after looking around the screen- save me calling waiting etc ugh! I want to say it's NOT his fault because he needs to be trained BUT yeah, his fault for giving up and not flipping asking! and I was so nice, because I already knew Uhaul has hired people but doesn't take the time, effort or money to make the ship run smoothly. Uhaul could be so much better! I will share this experience if anyone asks!

Évaluation :

5

Easy to get and return vehicle, friendly helpful staff👍

Évaluation :

4

The team in NY was outstanding with great communication. The team in CA overbooked and could not deliver the containers to us on the promised date and time, but they recommended we hire movers to pick them up and bring them to us for loading which we did.

Évaluation :

5

The driver that dropped off the containers was excellent and very helpful she was the same person that pick the empty container and I give her a 10 for her excellent customer service. Every company should have people like her and it would be a better world!

Évaluation :

2

So my complaint starts with the Poughkeepaie store when I requested several days in advance a 26' truck and reserved it for this past Saturday 10/2 and I was contacted the day before saying that they didn't have a truck nor would they. After me complaining they found a 20 foot truck all the way over in Newburgh that I had to accept since I was moving the next day. As we both know I'm charged by the damn mile which jacked my rental cost up more than I should have paid. I also requested a dolly (which I still didn't use but of course was charged for) and a utility dolly. So I go out to Newburgh again way out of my way get the smaller truck that I requested (again in advance) the truck is backed up hanging over a downhill slope so I thought everything would be fine. I get all the way back home and find the utility dolly is not in the back of the truck. I called the Newburgh store and the lady says well we won't charge you for it..... well it's a appliance dolly of course I need it. So she offered me to come back again out of my way and said no I need to get one in poughkeepsie. Both stores failed me more poughkeepsie than Newburgh and I've rented from you guys several times in the past and will never again. The frustration I had built up when I returned and of course not a offer of any discount for the horrible experiences I had. I will never ever be back to a uhaul store after this. And as mentioned I do feel someone should have offered some sort of restitution.

Évaluation :

4

One if the blinkers was not working on the trailer.

Évaluation :

5

Wonderful Service 👍

Évaluation :

5

Great experience,fair price compared to what was available.

Évaluation :

5

Thank you for a great move. If some ask me who to use I will tell them U-Haul. Thank you!!!!!!!

Évaluation :

5

S.O.

Évaluation :

1

We could not imagine a much worse experience. After being told when reserving that we could leave the box on the street, the morning of our delivery we were told we could not leave the box on the street without a permit. I ran out and spent money on a permit and got back to uhaul by 11am to finalize delivery, but they told me it was too late. I had to spend two full work days on the phone with about 30 (really not exaggerating) different uhaul customer service agents, most of whom made no attempt to help and only said there was nothing they could do, to eventually get a delivery scheduled two days later than my original date instead of 4 days later which would have been too late. Unfortunately that still left us with not enough time to fully pack the boxes, we were forced to spend about 24 straight hours packing the boxes on our last day in New York and we ended up having to leave a fair amount of stuff behind. What a nightmare, but it's not over, because when the boxes arrived in Colorado, one of them was BOLTED CLOSED. Like bolts through washers through the door of the box and then through the frame. We called uhaul to see what had happened and what they would do about it and no one would do anything. Eventually we were told to go to a uhaul store, but when we went there they just told us to go buy a wrench. On the nightmarish New York end, multiple agents filed multiple complaints and told us that a marketing company president would reach out once they looked into our situation. That was a month ago and no one ever reached out. On the Colorado end, we filed another complaint and received an email offering is 100 dollars off the $2600+ Service for the two days the boxes were late and 15 dollars for the wrench and crowbar we eventually had to go buy when the company refused to do anything. So that's two days late, a good deal of belongings left behind, a 60 dollar permit nobody told us we needed (and which the driver who eventually dropped off the boxes told us he did not need), 30 dollars on wrenches, and â€" I kid you not â€" about 14 hours on the phone, though mostly on hold, with uhaul. They offered 115 dollars off the service, no apologies, no accountability, and no call from the boss who we were told would help remedy things. DO NOT USE THIS SERVICE. The company lacks the organizational skills to operate it, and there is no accountability at all.

Évaluation :

5

Entrega fácil por que me encontraron el lugar más serca de mi destino gracias

Évaluation :

1

Absolute worst experience. Will never use u-haul again.

Évaluation :

2

Have the damage verifications inputted into your database. I can understand one update that a customer will need to do / find, but I found several. I feel like I was doing U-Hauls work for them without compensation. Additionally, the U-Haul truck was scummy and grimey. It had grime all throughou the cup holders and dashboard. I cleaned this and returned the Uhaul in better condition than I recieved it. Again, while the last customer may have been charged for negligance, I feel like I was doing U-Haul's employees work without being compensated. Additionally, I rented a 20' truck from Middletown which was moved to franklin NJ (45 miles away). I then reserved a 15' truck in Middletown which was then moved to Newburgh. I needed to spend my own personal time because U-Haul over-promised and underdelivered their services. Again, I feel like I did the work that should have been done by an employee.

Évaluation :

5

Customer service representatives were extremely personable and accommodating.

Évaluation :

4

The truck is a mess mechanically. They sent the truck out with tire pressure indicator on. They didn't tell me it was just a bad signal. The truck was a wreck!!!!

Évaluation :

1

I have never been treated so poorly by a company in my life. I had endless issues and terrible customer service. No managers called me back when asked, I was charged incorrectly multiple times and in the end had to go to facebook to get the regional offices number to help. I called everyday for a month trying to get my money back that was incorrectly charged and weeks to get another payment back and more weeks to get someone to help me get them off my land. I was so excited for this service and for a large corporation you should have it together, but nothing was done right. I also learned that all your truck drivers are being over worked and are not being compensated for all their hours to hid the fact they are going over the legal hours allowed on the road. That's super dangerous and a horrible way to treat the employees. The drivers were the only pleasant interactions I had the entire time.

Évaluation :

3

tThe man who delivered the containers in CT clipped a wire to my home. The man who delivered the containers to NC parked the traier too close to the stairs there. Also, there was a metal plate screwed to one of the containers and I had to go to a hardware store and buy a star shaped drill bit to get the container opened. The ramps from the trailer to the ground were not secuered and both colapsed on one side when i was carrying out some of my belongings. I almost fell with boxes in my arms. Not cool at all.

Évaluation :

5

Has been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn't be happier with my experience so far and am very thankful to everyone at this company that I've had the pleasure of coming in contact with.

Évaluation :

5

The staff and service was top tier.

Évaluation :

5

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today's climate it is to find " true good help". Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he's put together) I'll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Évaluation :

5

All staff were pleasant helpful and experienced

Évaluation :

5

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

Évaluation :

5

The online process was so simple and the price of the unit is so reasonable.

Évaluation :

1

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

Évaluation :

5

Would recommend

Évaluation :

5

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

Évaluation :

3

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Évaluation :

5

Very quick check-in and chrckout.

Évaluation :

5

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Évaluation :

5

Javon was very polite and helpful.

Évaluation :

5

Staff was very helpful

Évaluation :

5

The lady that help me was excellent professional friendly

Évaluation :

5

Customer focused service

Évaluation :

5

Good service

Évaluation :

5

Very good

Évaluation :

5

Very helpful and friendly