Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

2 195 évaluations

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

(845) 565-0593

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I only used your location once only to use vehicle. I did not use your storage facility. So at this time I cannot give comments. Only that Truck experience was a good one.

Ellsworth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert U. 
Évaluation :
5

Very helpful staff

Jeff F. 
Évaluation :
3

I found returning after hours mobil app dificult to use. vehicle numbers on contract did not match vehicle. I rented 2 vans the mobil app did not show which vehicle was witch, I spent 10 minutes trying to return a van only to find out it wasent working because I was trying to return the wrong one.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Way to go

ray Q. 
Évaluation :
5

Moving is never fun. Your team was awesome in taking the stress off of the start to the move to Amarillo TX. Thank you for all your help.

ray Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
1

UHaul moving and storage of Newburgh completely dropped ball on storage unit reservation, rented out unit I reserved 1 month + ago and blamed me for “sneaking in” reservation. Luckily CubeSmart is a modern business with IT systems that work as they should and facility managers who do their jobs. Been renting from uhaul for over a decade but will be checking with Penske or other competitors from now on. “1st month free”, what a joke.

Keenan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia D. 
Évaluation :
5

I picked up my trailer at the end of the day, a few minutes before closing... I was very tired and Darien, the person who assisted me was very friendly, informative and enthusiastic (which was unexpected considering it was a Saturday at end of day)!! Darien was very helpful and thorough during the entire process. It was the best uhaul experience I've had to date! Thank you, Darien!

Danielle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cecilia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo V. 
Évaluation :
5

Nice employee.. Very accommodating.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl J. 
Évaluation :
5

Very nice guys working here.

Joseph R. 
Évaluation :
5

Thumbs up 👍

Denise Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar S. 
Évaluation :
5

Check for pickup was smooth and professional. Nothing but just keep on doing what you are doing 

Jose A. 
Évaluation :
5

All is great with this location. The people are polite, friendly and helpful all the way.

JOHNARTHUR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
2

Brake lights are typically out, online payment options are useless

Skyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas O. 
Évaluation :
5

nothing ... was perfect

Margaret A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL G. 
Évaluation :
4

I did not need the furniture pads because I was using the ubox for temporary storage on my property. I had explained that when I booked the unit. There were a lot of furniture pads, so I had to stack them in the corner, but they took up quite a bit of space because they are fairly large in the package. Not a big deal but I thought I would mention it in case it's not that hard to leave them out.

Robin R. 
Évaluation :
1

I made a reservation at least a week before. I don't understand why I wasn't advised a week before the location for pick up was no longer. Forty five minutes before pick up while on the road. Can't talk and drive. Is when I was advised. Not to mention it increased my drive time and mileage. Not happy at all! I know someone dropped the ball. In the future I will use Budget which is closer to my location. I would like to also mention, my crew were sitting on their hands waiting for me. They were counting on me to do the right thing. I failed my customer and my workers. Thanks for asking what I think. I'm sure I'm wasting more time. BM

Brian M. 
Évaluation :
5

Pickup always takes longer than i would like. Dropoff is always quick and efficient

GABOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
5

Super helpful staff!

Christine M. 
Évaluation :
5

Conditions at the facility were above expectations. Professional staff.

Norman A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKJOSEPH JR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIND JR E. 
Évaluation :
2

Thought the service people were rude ...young smart ass punks

Jay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Excellent 

ILDEFONSO O. 
Évaluation :
5

Amazing quality and service

Alessandro R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

the contract information entered was not correct. After we picked up the tow dolly, we started a trip west. We were not scheduled to arrive in Waco TX until 3/22. I received a call from uhaul on 3/18 asking why I did not turn in the tow dolly. I told them I would not be there until 3/22 as previously stated. I tried to call uhaul twice and was on hold for over 30 minutes each time and gave up each time. I wanted to rent the tow dolly for the whole trip to Bonney Lake, Washington, but was told I could not do that and had to switch to another tow dolly in Waco which seems ridiculous to me. The staff at pickup was very helpful otherwise, but your customer service is poor trying to contact you and solving problems. Your website did not allow me to correct the errors without talking to a representative first, which I was unable to do. The young man (?name) who helped us get hooked up in the middle of a snow storm was exceptional.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fay M. 
Évaluation :
5

Excellent customer service

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerson V. 
Évaluation :
2

You kept moving the days around and really screwed me up regarding the help I needed. Staff was great.

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roodler J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

I was impressed with the efficiency of the store manager Javone. The 2 young ladies especially Marisa. Very professional, personable and efficient. I observed her juggle cleaning the trucks, work I the front office and happened to see her place a towing equipment on a clients truck. Good job way to go team Newburgh.

Rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chevaughn F. 
Évaluation :
5

The representative was well knowledge and very helpful

Fay M.  |  Premières impressions 
Évaluation :
1

I had a very hard time getting my belongings when I needed to close the unit. We are sr citizens and our children arranged for a pod. It took them each, me and my wife hours of negotiating because they claimed didn't trust our pod will be removed the same day. It took much negotiating

Mariano I.  |  Expérience générale 
Évaluation :
5

Fast and efficient!

Mary B. 
Évaluation :
5

The staff was absolutely awesome!!

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN L. 
Évaluation :
5

I like the way things are now. Do not degrade the current level of service.

Gary M. 
Évaluation :
5

Excellent service à la clientèle

Sait Y. 
Évaluation :
5

Couldn't ask for more courteous and professional service. I have gone back to this location many times and will continue to do so.

JOHNARTHUR K. 
Évaluation :
5

This was the best experience. I was in and out of the door picking up the trailer within 30 minutes. The after hours drop off was extremely convenient. They will definitely be my "go to" when I need this service again.

STEPHANIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
1

Im contacting a lawyer today

Kelly T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen F. 
Évaluation :
5

It was bizarre not speaking to anyone to do this deal - Not sure I like it that way - I also found out that t he unit I have may not be big enough

Rick Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROMEA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla P. 
Évaluation :
5

I must say, the entire U-Box rental experience was flawless. Excellent communication throughout the process, friendly drivers, the box was perfectly clean and all our items arrived in perfect condition. I would recommend U-box to anyone doing a move that does not require professional movers. Well done!!

David W. 
Évaluation :
1

The roof was leaking and puddle water on the ground

Ethel F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

A little pricey

Robin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A C.  |  Expérience générale 
Évaluation :
5

It was all great.

John K. 
Évaluation :
5

Absolutely great , have no complaints thank you UHAUL

Andrew Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H H. 
Évaluation :
1

Charges and absurd amount 2 days in extra while my wife was in labor

Richard C. 
Évaluation :
5

They are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo

Johnny L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela T. 
Évaluation :
5

Excelente 👌🏾👌🏾👌🏾

Ivonne H F.  |  Expérience générale 
Évaluation :
5

The facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.

DAVE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Explain the steps needed to do after you receive the email check in procedure

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javis B. 
Évaluation :
2

The staff need to retrained and work on customer service.

Raquel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Easy and smooth process. Thanks!

Sebastian M. 
Évaluation :
5

Uhaul did a great job and everything was perfect and on times. I would absolutely use this service again.

shane P. 
Évaluation :
5

Improve the app used to verify the condition of the rental. The two options to chose from are poorly organized. First option to accept show photos of the previous renter. No indication of when those pictures were taken. There is no way for the current renter to know what occurred during a gap of time if a previous renter choose not to take any pictures, since the agent told me taking pictures was optional. The second option is to dispute. The issue with this option is the option it self. I was given a completely run down trailer, in good working order but run down and physically abused. To protect myself I took pictures of all sides regardless of condition simply to confirm its condition and contrary to the agent's instruction indicating taking photos was optional. The apps instructions should instruct the renters to take photos of all sides REGARDLESS of condition in order to protect ourselves. And lastly, Get rid of the $150 insurance deductible.

Jose C. 
Évaluation :
5

The employees were polite and helpful,after being bounced around to 5 ,or 6 people . At Pompano, my inbox was held up because first they could find paperwork, and couldn't find the ubox.

Lucy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASCHARLES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael n.  |  Premières impressions 
Évaluation :
4

rental went smoothly nothing to complain about

james K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

No improvements needed... kudos to the staff for being professional and taking care of their customers

Stephen J. 
Évaluation :
5

Every single person that we dealt with from Phone representative to employees at Newburgh were outstanding. Very helpful. We will definitely use Uhaul again . thanks

JAMESE R. 
Évaluation :
5

My greatest disappointment was that I was redirected to a different pickup location than I reserved. I am not interested in splitting legal hairs with clever terminology like "preferred location." I selected a specific pickup location for a reason. To have it changed at the last moment without any discussion and without any offer of compensation for the added miles and time is just poor service on the corporate end of things.

WILLIAMGARRETT I V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl W.  |  Expérience générale 
Évaluation :
2

The staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.

Vic H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alyssa A.  |  Expérience générale 
Évaluation :
4

Close by. Needed for the time i had it.

thomas o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelene V.  |  Expérience générale 
Évaluation :
5

Great location and outstanding customer service

LEON W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isreal V.  |  Expérience générale 
Évaluation :
1

The manager and front desk male associate are very rude. Their character, ora and disposition are very well out of line

ILDEFONSO O.  |  Expérience générale 
Évaluation :
5

I visited 3 locations. This location excell all of the locations I had visited. Excellent customer service and convenient service. Thanks to the manager and staff. You have exceeded my expectations after the lousy experience in all of the dc locations. Keep up the good work.

Barbara C.  |  Expérience générale 
Évaluation :
5

Staff was great. Floors clean. Bathrooms always clean.

Dolores K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT C.  |  Online Move In 
Évaluation :
5

I got the service I was looking for at this location. Very helpful and management and staff was excellent.

Barbara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P.  |  Expérience générale 
Évaluation :
1

Some of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40 % of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.

Lisa C.  |  Expérience générale 
Évaluation :
3

The staff is friendly, but the general manager isn’t as friendly.

KAREN A E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justo R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
1

The manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.

Roger S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
5

Very pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit

ALYSON B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P.  |  Expérience générale 
Évaluation :
5

Had a unit there fir almost 5 years. Never any issues at all!

Susanne S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenesha H.  |  Expérience générale 
Évaluation :
5

Has been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn't be happier with my experience so far and am very thankful to everyone at this company that I've had the pleasure of coming in contact with.

Serena P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
5

Facilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.

Franca A.  |  Expérience générale 
Évaluation :
5

The facility makes me feel secured storing my stuff. The staff is very friendly 95 % of the time.

SAMANTHA B.  |  Expérience générale 
Évaluation :
5

The staff and service was top tier.

George D.  |  Premières impressions 
Évaluation :
5

😀

Charrissiee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick M.  |  Expérience générale 
Évaluation :
5

Should lower prices for people on a fixed income and should accept payment plans.

shalynda p.  |  Expérience générale 
Évaluation :
4

Most of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I'm grateful I wasn't charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.

Stephanie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda M.  |  Expérience générale 
Évaluation :
5

The manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G

Gwen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell P.  |  Premières impressions 
Évaluation :
3

The hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.

Yoshihiro S.  |  Expérience générale 
Évaluation :
5

The staff was amazing and I couldn't have asked for better service. Highly recommend!!!

Franca A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today's climate it is to find " true good help". Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he's put together) I'll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Andrew H.  |  Premières impressions 
Évaluation :
2

The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.

Lydia M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan G.  |  Expérience générale 
Évaluation :
5

All staff were pleasant helpful and experienced

Christine G.  |  Premières impressions 
Évaluation :
4

Everything was easy - and safe. However, there was mouse poop on several of our items in storage.

Brian M.  |  Expérience générale 
Évaluation :
5

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

DAVE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obed A.  |  Expérience générale 
Évaluation :
4

When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn't come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!

JOANNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig T.  |  Expérience générale 
Évaluation :
5

The online process was so simple and the price of the unit is so reasonable.

Gregory D.  |  Online Move In 
Évaluation :
1

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Expérience générale 
Évaluation :
5

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Expérience générale 
Évaluation :
2

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25 %, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25 % with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem B.  |  Online Move In 
Évaluation :
1

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  Premières impressions 
Évaluation :
5

Would recommend

Rudolph L.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C.  |  Expérience générale 
Évaluation :
5

Very happy 😃

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H.  |  Expérience générale 
Évaluation :
5

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  Premières impressions 
Évaluation :
4

Removed items from storage unit due to continuous increase in price

Tim S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maranda B.  |  Expérience générale 
Évaluation :
4

Staff very helpful and friendly

Dolores K.  |  Premières impressions 
Évaluation :
5

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya J.  |  Expérience générale 
Évaluation :
3

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  Premières impressions 
Évaluation :
5

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Ebony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick M.  |  Premières impressions 
Évaluation :
5

Very quick check-in and chrckout.

Carmela V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH F.  |  Expérience générale 
Évaluation :
5

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  Premières impressions 
Évaluation :
5

It's all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

michael h.  |  Expérience générale 
Évaluation :
4

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Raul P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolina C.  |  Expérience générale 
Évaluation :
5

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

Heather R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOhn S.  |  Expérience générale 
Évaluation :
5

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richie B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aaron H.  |  Premières impressions 
Évaluation :
4

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

BRIAN M.  |  Expérience générale 
Évaluation :
5

Javon was very polite and helpful.

Rosetta P.  |  Premières impressions 
Évaluation :
2

When I left I had almost a ful month left and the rate wasn't prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

Dottie H.  |  Expérience générale 
Évaluation :
4

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

yochabel c.  |  Expérience générale 
Évaluation :
4

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

STEPHEN J.  |  Expérience générale 
Évaluation :
5

Staff was very helpful

William D.  |  Premières impressions 
Évaluation :
1

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don't email me about this review, I won't change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I'm glad I got my stuff out of there. 

Willette C.  |  Expérience générale 
Évaluation :
5

Awesome service overall

Yvette L.  |  Expérience générale 
Évaluation :
5

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

darene r.  |  Premières impressions 
Évaluation :
5

The team at this location went above and beyond to make our move easy.

Craig T.  |  Premières impressions 
Évaluation :
5

The lady that help me was excellent professional friendly

Myrna S.  |  Premières impressions 
Évaluation :
3

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Jacqlene V.  |  Premières impressions 
Évaluation :
5

Great job and keep up the great work.

Taylor W.  |  Premières impressions 
Évaluation :
5

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Jessica C.  |  Premières impressions 
Évaluation :
5

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Gina B.  |  Expérience générale 
Évaluation :
3

If someone moves out early unit should be prorated

Maureen S.  |  Expérience générale 
Évaluation :
5

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Merci.

Raymond S.  |  Expérience générale 
Évaluation :
1

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Francia A.  |  Expérience générale 
Évaluation :
2

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Gerijo M.  |  Expérience générale 
Évaluation :
5

No comments at this time!!!!!

Ken T.  |  Expérience générale 
Évaluation :
1

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

Randy S.  |  Expérience générale 
Évaluation :
5

Thank you. We felt secure leaving our belongings here.

JAMES S.  |  Expérience générale 
Évaluation :
5

Customer focused service

Jim H.  |  Premières impressions 
Évaluation :
5

Excellent service, friendly staff and always clean I’m definitely recommended.

Alma C.  |  Expérience générale 
Évaluation :
5

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

BOB M.  |  Expérience générale 
Évaluation :
5

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

GENISA D.  |  Expérience générale 
Évaluation :
4

E

JAY C.  |  Expérience générale 
Évaluation :
5

pleasant to speak to the people that helped me and a very courteous.

John f.  |  Premières impressions 
Évaluation :
1

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Andrea p.  |  Expérience générale 
Évaluation :
5

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Gina M.  |  Expérience générale 
Évaluation :
1

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Andrea p.  |  Premières impressions 
Évaluation :
5

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

Kenneth K.  |  Expérience générale 
Évaluation :
5

Very professional group

ABEL Y.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Philip G.  |  Expérience générale 
Évaluation :
5

Good service

Eddy F.  |  Premières impressions 
Évaluation :
5

The employee we worked with was very helpful and stayed late with us to explain the move in process!

lauren f.  |  Premières impressions 
Évaluation :
5

The staffing is always smiling and happy to help out I love it

Senatralee J.  |  Expérience générale 
Évaluation :
5

Very good

Robert K.  |  Premières impressions 
Évaluation :
2

My son's 2 000 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65 per month and end up with moldy stores items.

Robin W.  |  Expérience générale 
Évaluation :
4

Satisfied

TATIANA V.  |  Expérience générale 
Évaluation :
5

Merci

Laura T.  |  Expérience générale 
Évaluation :
1

I will never go through uhaul moving and storage again.

Frank C.  |  Premières impressions 
Évaluation :
5

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Kathryn M.  |  Expérience générale 
Évaluation :
5

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

Julianna G.  |  Premières impressions 
Évaluation :
4

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

deena h.  |  Premières impressions 
Évaluation :
1

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Janay K.  |  Premières impressions 
Évaluation :
4

It was a good experience

Joseph C.  |  Expérience générale 
Évaluation :
5

The employees were very helpful and didn't hesitate to help.

Tyallen P.  |  Expérience générale 
Évaluation :
5

Process was quick and efficient. Staff was friendly and knowledgeable.

Andrew C.  |  Premières impressions 
Évaluation :
5

Customer service was exceptional!

rebbeca s.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Richard F.  |  Premières impressions 
Évaluation :
5

Excellent customer service

brian g.  |  Expérience générale 
Évaluation :
4

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

PETER S.  |  Expérience générale 
Évaluation :
5

Was very satisfied with the service I received

Mary Jo W.  |  Réservation 
Évaluation :
5

Excellent service

dorothy r.  |  Expérience générale 
Évaluation :
5

Great, friendly service.

Jeff A.  |  Réservation 
Évaluation :
5

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

Allen H.  |  Réservation 
Évaluation :
4

Great group of guys working this site! Thanks for the years of support!

KENNY G.  |  Expérience générale 
Évaluation :
5

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

MICHAEL C.  |  Expérience générale 
Évaluation :
2

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

DANIELLE M.  |  Expérience générale 
Évaluation :
4

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

Nicole C.  |  Expérience générale 
Évaluation :
4

Great facility and service.....

Philip G.  |  Réservation 
Évaluation :
5

Great experience

Navienne D.  |  Expérience générale 
Évaluation :
3

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

JEANNE K.  |  Expérience générale 
Évaluation :
5

This was the best place for my stored goods. I was very satisfied, thanks !

Laura R.  |  Expérience générale 
Évaluation :
3

.

Janet C.  |  Expérience générale 
Évaluation :
4

Clean interior and efficient staff.

JOHN L.  |  Réservation 
Évaluation :
5

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15' cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Darrell H.  |  Réservation 
Évaluation :
3

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Joanna R.  |  Expérience générale 
Évaluation :
5

Great staff members Very friendly

Leonardo R.  |  Expérience générale 
Évaluation :
5

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Joe P.  |  Expérience générale 
Évaluation :
1

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Nikesha P.  |  Expérience générale 
Évaluation :
3

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn't, she gave me a nasty attitude and told me she watched me on camera-little bit of a weird cmnt

Caitlin R.  |  Expérience générale 
Évaluation :
5

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

Alexander M.  |  Réservation 
Évaluation :
3

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

marianne o.  |  Réservation 
Évaluation :
1

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

MARK C.  |  Expérience générale 
Évaluation :
1

Management lacks ability to do assignments.

Everton B.  |  Expérience générale 
Évaluation :
5

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

Angelo C.  |  Expérience générale 
Évaluation :
1

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

IAN R.  |  Expérience générale 
Évaluation :
5

Loved it except the door was hard to open sometimes

Patricia F.  |  Expérience générale 
Évaluation :
5

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

CHRIS D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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