Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

1 995 évaluations

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

(845) 565-0593

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Absolute worst experience. Will never use u-haul again.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn J. 
Évaluation :
2

Have the damage verifications inputted into your database. I can understand one update that a customer will need to do / find, but I found several. I feel like I was doing U-Hauls work for them without compensation. Additionally, the U-Haul truck was scummy and grimey. It had grime all throughou the cup holders and dashboard. I cleaned this and returned the Uhaul in better condition than I recieved it. Again, while the last customer may have been charged for negligance, I feel like I was doing U-Haul's employees work without being compensated. Additionally, I rented a 20' truck from Middletown which was moved to franklin NJ (45 miles away). I then reserved a 15' truck in Middletown which was then moved to Newburgh. I needed to spend my own personal time because U-Haul over-promised and underdelivered their services. Again, I feel like I did the work that should have been done by an employee.

Matthew G. 
Évaluation :
5

Customer service representatives were extremely personable and accommodating.

louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P.  |  Expérience générale 
Évaluation :
1

Some of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40 % of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.

Lisa C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

The truck is a mess mechanically. They sent the truck out with tire pressure indicator on. They didn't tell me it was just a bad signal. The truck was a wreck!!!!

Bret V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bella T. 
Évaluation :
1

I have never been treated so poorly by a company in my life. I had endless issues and terrible customer service. No managers called me back when asked, I was charged incorrectly multiple times and in the end had to go to facebook to get the regional offices number to help. I called everyday for a month trying to get my money back that was incorrectly charged and weeks to get another payment back and more weeks to get someone to help me get them off my land. I was so excited for this service and for a large corporation you should have it together, but nothing was done right. I also learned that all your truck drivers are being over worked and are not being compensated for all their hours to hid the fact they are going over the legal hours allowed on the road. That's super dangerous and a horrible way to treat the employees. The drivers were the only pleasant interactions I had the entire time.

Katherine D. 
Évaluation :
3

tThe man who delivered the containers in CT clipped a wire to my home. The man who delivered the containers to NC parked the traier too close to the stairs there. Also, there was a metal plate screwed to one of the containers and I had to go to a hardware store and buy a star shaped drill bit to get the container opened. The ramps from the trailer to the ground were not secuered and both colapsed on one side when i was carrying out some of my belongings. I almost fell with boxes in my arms. Not cool at all.

Adell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKT H. 
Évaluation :
3

The staff is friendly, but the general manager isn’t as friendly.

KAREN A E.  |  Expérience générale 
Évaluation :
5

5 ***** to the Employee

PEDROA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Great 👍 employees

PEDROA E. 
Évaluation :
1

The truck we reserved was not there. We were forced to rent a smaller truck and had to drive it both ways vs the one way we reserved. In addition all of the maintenance lights were on on the dashboard. I did not feel safe driving this truck. Also, the staff was very rude. I am requesting a call back from management. My best number is 845 797 1922. Sincerely, Spencer Fern

Spencer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Outstanding customer service.

Leon W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

The check in process via the app is not as it should be.

RAYMOND R. 
Évaluation :
5

i would return there before ever going to poughkeepsie again after they wasted 1/2 my day

THOMASJ JR A. 
Évaluation :
5

I dropped off after hours and received confirmation the next morning that the trailer was received. Very nice!

PHILIP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHTABER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justo R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara S.  |  Expérience générale 
Évaluation :
5

Takes too long to credit customer account, after overcharging customer.

Linda M. 
Évaluation :
5

Nothing needed to improve!! Javon runs a terrific location. We have used Middlehope several times(opting for it over others). Very low staff turnover and everyone is well-trained and helpful.

ROBERTSTEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aldo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
1

I arrived at location and had to go looking for someone to help me. The van was dirty on outside and seats were filthy inside. I had to vacuum the van when I brought it home. I ordered a utility cart and they did not have it ready in vehicle. I left and realized it wasn't there and had to go back. Do not recommend this place

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
5

You are ok

Marcos C. 
Évaluation :
1

In my file there are several complaints. I was told within 72 hours i would receive a call from upper management levels. This never happened.

Lorelei L. 
Évaluation :
1

The worst experience I ever had period, even U-haul employees admitted that. I ordered a Box to ship my furniture from NY to OR. Uhaul made promises that my stuff will arrive safely and on time. But never fulfilled their promises. The UBox arrived late, most of my stuff was totally damaged. I spent many hours on the phone with them, so unprofessional.

Laith A. 
Évaluation :
5

We checked in after closing hours and the link that was sent didn't work then the app couldn't secure our location. Other than that the van was beautiful and drove wonderfully

MICHAELDAVID M. 
Évaluation :
5

Staff was great. Truck was in good condition. Overall smooth experience!

Eric D. 
Évaluation :
3

Impossible to get the right people on the phone. Felt like everyone wanted to just punt you to someone else. Enormous wait times which we're just very annoying and stressful.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

It was very hard to get commitments for the day of delivery and pick-up of the UBox at the starting location. The estimate for how long it would take to have the box transported to the destination was 10 days greater than actually occurred. This prevented us from packing on a more convenient day. Phone calling often required being transferred at least once. My UBox reservation did not show on my UHaul account page.

Richard F. 
Évaluation :
5

I can not understand why there was a “hold” placed on my UBox! My account was paid in full and I SPENT 2 hours on hold and talking to UHaul employees to straighten out and give me access to the box. I think some type of compensation should have been offered!

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
1

I am so upset that I was charged for an additional month of storage when the U-Box was late. This was not my fault but the fault of Uhaul. I will never use Uhaul again and will be making sure to tell all my friends and family

William A. 
Évaluation :
5

The location, and customer service were fine. The online check in is also great. However, it seems like the gas gauge needs to be looked at. I drove only 36 miles, and almost used 1/4 tank of gas. That seems like a lot for only 36 miles. Other than that, everything was great!

Renee G. 
Évaluation :
1

The manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.

Roger S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE ELIZABET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederick F. 
Évaluation :
1

You can allow me to speak to a representative, who knows the answers to important (and basic) questions about for refunds wo

PATRICKJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
1

They changed our reservation without consent, demanded we return the truck so someone else can use it. Called me all day and harassed me to return it. Would not recommend this U-Haul location to anyone. Unprofessional, demanding, and harassing with false information. And I quote “bring the uhaul back, you are breaching contract and we will charge you many nor additional fees”. The truck was also smelled like beer and cigarettes when we picked it up and the uhaul was severely scratched compared to the prior picture they provided. Will not recommend this location to anyone! Lastly, they also rented my storage unit to someone else even after I already paid for it!!! Worst customer care!

ADALBERTO J. 
Évaluation :
5

Very professional & friendly.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDYA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
3

The van smelled heavily of cigarettes. Otherwise, experience was good. It took me several tries to get my driver's license photo accepted, which was frustrating... thanks

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joesph F. 
Évaluation :
3

Document mileage correctly. When I returned the truck, the man behind the counter took the keys, and asked me if I had an email in file. I did, and he told me I'd receive the receipt through email. Later when I received it, I was shocked to see how many miles they charged me for. I drove approximately 35 miles and I was charged for over 200. I never even left Newburgh. Now I have to go back tomorrow and dispute the charges.

Sheree D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
1

It was impossible to get customer service on the phone. I had to drive 25 minutes two times to get through to someone for pick up and delivery. When I made the reservation, the representative made it sound like I could reserve any day for pick up and delivery but that wasn't the case. It was like a week window for both which made it extremely stressful with two closings on houses happening a week apart. I would never recommend this service to anyone

NAOMI C. 
Évaluation :
4

Veda was extremely helpful before my move and the man who checked me back in (started with a J) was also helpful. Unfortunately, the furniture dolly was covered in black grease that got ony furniture and clothes AND the truck had no A/C And bad windshield wiper blades, making driving at night on the rain very difficult. The location refunded some of my money AND I would have rather had clean materials and A/C on a 88 degree moving day.

Rachel S. 
Évaluation :
5

fast and efficient

Ivan O. 
Évaluation :
2

Employees were unfriendly and not helpful. Here's the the key and walked away explaining nothing. I have not rented from this location before and never will again after my experience

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROXANNE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Great staff Made experience seamless

EDWARDJOHN H. 
Évaluation :
1

ALL of the staff that I had to deal with at the 9w Newburgh NY location were nothing but RUDE, miserable and clearly did not want to deal with any customers. Verda who helped me the first day was snippy, rude and was giving me such an attitude. Then when I dropped it off I stood in the back parking lot waiting for the guy on the forklift and he wouldn't answer me and again gave off such an attitude. all i can say is i would have gone over to Poughkeepsie or to a different location and will not suggest this uhaul to any of my friends

CAITLINANN S. 
Évaluation :
1

This has been the worst experience. The boxes are advertised as being flexible to YOU (aka me). Works with my schedule to deliver them to my new house and make moving easy. I cant get my boxes until mid August... but you will happily charge me more money even though I want them now. I cant them on my own because you dont have a trailer, so you will rent me a truck so i can unlaod, reload, and unload the boxes... but you dont have any trucks either. So you have my stuff hostage and I have to pay money and wait more time to get it. Ridiculous. I will never use these again.

Rene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick J. 
Évaluation :
1

CUSTOMER SERVICE , COMMUNICATION WITH UHAUL AND YOUR LOCAL SCHEDULE DEPARMANT. I WAS ON HOLD WITH UHAUL FOR 3 HOURS ON GOOD DAYS. THEN WHEN MY U-BOX DID NOT ARRIVE I HAD TO AGAIN BE ON HOLD FOR 4 HOURS WITH UHAUL THEN NEED TO WAIT TO HEAR BACK FROM SCHEDULING DEPARMENT. WHICH ALWAYS LIE DO NOT WORRY THEY WILL CALL YOU BEFORE THEY CLOSE AT 7PM NOPE. I HAD TO CALL THE NEXT DAY TO FIND OUT I HAVE PAY A EXTRA DELIVER FEE. SINCE THEY HAD STORE MY BOX IN NEWBURG,NY. MIND YOU THEY PICK UP MY BOX FROM A LOCAL AREA IN CT AND WAS GOING MAYBE 5 STREETS DOWN THEY COULD JUST LEFT THEM AT THE NEW ADDRESS I HAD PROVIDE .BUT NO LETS COMPLICATED AND PLAY GAMES.NEVER AGAIN . DO NOT DO THE BOX , GET MOVERS YOU ARE BETTER OF OR A POD

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMINJOHN JR S. 
Évaluation :
5

Very pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit

ALYSON B.  |  Expérience générale 
Évaluation :
4

Truck was uncomfortable to drive, built for a large man, not an average sized woman

LORIM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
4

The team at the New burgh, NY location was fantastic, they assisted me with the mix up of pick up location and we're true professionals.

Frederic B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
2

The people whom did the e calls where rude and very unprofessional.. The box was not delivered on time or picked up on time. My HOA was so mad was going to fine me. Would think twice about using this service again.

Joanne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARDO M. 
Évaluation :
5

Everting went fine until I wanted boxes picked up in final destination of Florida and then no one answered the phone and I had to email twice to get someone out here! The girls that came were very professional and very good at their job!

jane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug K. 
Évaluation :
5

Keep smiling. my agent was very friendly, smiley and awesome to work with. I was lucky to work with her 2 days in a row. Might just come to rent something just to work with her again.

Marcos P. 
Évaluation :
5

The young lady inside was amazing on phone and in person but your operator that called to check my appointment from a different contact area was absolutely horrible and will Never call them again kept Telling me they had nothing available and ther closed I called Newburgh store and they were open and very helpful

JOSEPH PETER B. 
Évaluation :
3

Staff carried out their job, but was not friendly or personable. They made me feel like I was annoying them or bothering them. So my customer experience wasn't great.

CARLG M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE RAMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRYNA ANDRYIVNA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Had a unit there fir almost 5 years. Never any issues at all!

Susanne S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenesha H.  |  Expérience générale 
Évaluation :
5

I was at the facility for about 10 minutes and done. That was the fastest I ever checked out at any U-Haul. Nice work.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Has been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn't be happier with my experience so far and am very thankful to everyone at this company that I've had the pleasure of coming in contact with.

Serena P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane G. 
Évaluation :
4

The girl at the counter was excellent

JUSTINM S. 
Évaluation :
5

Facilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.

Franca A.  |  Expérience générale 
Évaluation :
1

Worse experience. Rude employees need some training in both customer service and Safety precautions. I recommend to take some OSHA 10 or 30 training.

Jair T. 
Évaluation :
5

The facility makes me feel secured storing my stuff. The staff is very friendly 95 % of the time.

SAMANTHA B.  |  Expérience générale 
Évaluation :
5

The staff are always ready to help

Jeany H. 
Évaluation :
1

Your Newburgh store was no help whatsoever and actually did some shady things. I got a call from Hazel at 5PM on the day my Box was supposed to be picked up, telling me they couldn't pick up my box that day and did not give a reason. I explained that regardless of the pick up, I just needed it in Fort Collins on the guaranteed date I signed up for. She started giving me attitude and said that she would try talking to the scheduling department the next Monday, which was the new pickup date she gave me. I then checked my reservation online after talking to her and noticed she just changed the guaranteed delivery date by two days, thus leaving me with no help to unload my items in Fort Collins. She never called me and so I called the Newburgh store and they said she was unavailable and would give me a call back later. I never received that call and none of the other representatives had much interest in helping me with the issue. After talking to the main Uhaul phone lines and the Colorado scheduling area, they told me Hazel put the reason for the guaranteed delivery date change as my fault for not calling her back, which is completely untrue. I've been very diligent in this move, so shame on her for lying. After talking to the Fort Collins office (Tim has been great and very communicative) he told me the reason was removed and it showed nothing anymore, so not sure what happened there. I had to pay for movers to move my stuff because the help I had could not be here past the 22nd, so I was stuck alone trying to figure out how to move the larger items and furniture. The entire experience with this Newburgh store was unacceptable and I would never recommend anyone use it.

Marcos R. 
Évaluation :
5

The staff and service was top tier.

George D.  |  Premières impressions 
Évaluation :
5

😀

Charrissiee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick M.  |  Expérience générale 
Évaluation :
5

Should lower prices for people on a fixed income and should accept payment plans.

shalynda p.  |  Expérience générale 
Évaluation :
4

Most of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I'm grateful I wasn't charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.

Stephanie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda M.  |  Expérience générale 
Évaluation :
5

The manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G

Gwen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell P.  |  Premières impressions 
Évaluation :
3

The hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.

Yoshihiro S.  |  Expérience générale 
Évaluation :
5

The staff was amazing and I couldn't have asked for better service. Highly recommend!!!

Franca A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today's climate it is to find " true good help". Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he's put together) I'll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Andrew H.  |  Premières impressions 
Évaluation :
2

The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.

Lydia M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan G.  |  Expérience générale 
Évaluation :
5

All staff were pleasant helpful and experienced

Christine G.  |  Premières impressions 
Évaluation :
4

Everything was easy - and safe. However, there was mouse poop on several of our items in storage.

Brian M.  |  Expérience générale 
Évaluation :
5

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

DAVE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obed A.  |  Expérience générale 
Évaluation :
4

When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn't come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!

JOANNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig T.  |  Expérience générale 
Évaluation :
5

The online process was so simple and the price of the unit is so reasonable.

Gregory D.  |  Online Move In 
Évaluation :
1

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Expérience générale 
Évaluation :
5

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Expérience générale 
Évaluation :
2

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a 130 $/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from 150 $to 160 $/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25 %, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25 % with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem B.  |  Online Move In 
Évaluation :
1

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  Premières impressions 
Évaluation :
5

Would recommend

Rudolph L.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C.  |  Expérience générale 
Évaluation :
5

Very happy 😃

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H.  |  Expérience générale 
Évaluation :
5

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  Premières impressions 
Évaluation :
4

Removed items from storage unit due to continuous increase in price

Tim S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maranda B.  |  Expérience générale 
Évaluation :
4

Staff very helpful and friendly

Dolores K.  |  Premières impressions 
Évaluation :
5

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  Premières impressions 
Évaluation :
3

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick M.  |  Premières impressions 
Évaluation :
5

Very quick check-in and chrckout.

Carmela V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P.  |  Premières impressions 
Évaluation :
5

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  Premières impressions 
Évaluation :
5

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richie B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aaron H.  |  Premières impressions 
Évaluation :
5

Javon was very polite and helpful.

Rosetta P.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

William D.  |  Premières impressions 
Évaluation :
5

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

darene r.  |  Premières impressions 
Évaluation :
5

The team at this location went above and beyond to make our move easy.

Craig T.  |  Premières impressions 
Évaluation :
5

The lady that help me was excellent professional friendly

Myrna S.  |  Premières impressions 
Évaluation :
5

Customer focused service

Jim H.  |  Premières impressions 
Évaluation :
5

Good service

Eddy F.  |  Premières impressions 
Évaluation :
5

Very good

Robert K.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Richard F.  |  Premières impressions 
Évaluation :
4

Clean interior and efficient staff.

JOHN L.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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