Hello Steven. I had already called customer service to help. They have notes and said they notified you to call me. Anthony tried to help me best he could from his home, the second time I returned, because the other worker, Dennis, didn't quite know what to do. Lots going on there in that office. Anyway, there were NO outside units available for rent as I had reserved. All had locks on them but apparently they were labeled open in the system. It was late and pouring rain and I had to return truck so I had no other option but to unload into a second interior unit I saw was "Customer Ready" (Unit #439). Additionally, one of the interior building code boxes needs servicing and the other seems like it is working but doesn't unlock any door. The front side door is also unlocked and unable to be secured. This building is not secure. If I'm going to be paying for accessed control security, I'd like to know that my belongings are actually secure and that the door won't just be left wide open like I found it. The door remaining open won't keep the temperature what it is supposed to be and anyone can just walk in and do whatever. Please call me and we can talk further. I'd like to know how this situation is going to be remedied. Thank you. (315)529-8915Penny G. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Newfield
Pour nous contacter
Newfield, NY 14867
Services dans cet établissement :
- Mon–Fri8:30 am–4:30 pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location was a bit understaffed and we could not pick up our box on time as promised, but a supervisor stepped in and after a couple hours we were able to get our box and load it and get it back.Laura A.
Le client n'a pas laissé de commentaire.Kevin L.
Merci!Beth A. | Expérience générale
Le client n'a pas laissé de commentaire.Abraham J. | Expérience générale
Le client n'a pas laissé de commentaire.TIffany B. | Expérience générale
Le client n'a pas laissé de commentaire.Albert T.
Le client n'a pas laissé de commentaire.Albert T.
The instructions should have guided me to the climate controlled storage that was in a different building. There were two entrances but my pin code only worked in one of them. Was confusing and required driving to the office and waiting in line to sort it out. Great service from staff when we got there!Mike L. | Online Move In
No complaints!William E.
Dennis Davis was phenomenal. He made the process of renting a storage unit so easy and smooth. It was a fantastic option for the two months of storing my daughters college items. Dennis was patient with me answer all my questions and very respectful to my daughter. It was a pleasure working with him! He is truly an asset to the U-Haul organization.rachel w. | Expérience générale
Le client n'a pas laissé de commentaire.Austin R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.Abraham J. | Premières impressions
Le client n'a pas laissé de commentaire.Morenike L. | Online Move In
The delivery of our boxes was seamless. Good communication.Claire N.
Anthony is well versed, present, aware and fair. Easy to communicate with and comply with. The Ithaca General Manager is the weakness in doing business with Ithaca UHaul. He does not have people or problem solving skills that are consistent with GM interaction with customers at all.MICHAEL H. | Expérience générale
For me, I would say nothing. I would do it all over again and have already recommended a friend in Alabama to use the same services that I did. They were extremely happy has well.Briel F.
The only con is that the unit is outside and exposed to all types of bugs (ants, spiders, wasps, etc.).Macarena T. | Online Move In
Dennis Davis helped me tremendously in the Ithaca office this past Saturday. He was extremely professional and guided me on my options. U-Haul company is very lucky to have him part of the staff. He made the moving process and the storage process very smooth. Thank you for hiring him!rachel w. | Premières impressions
Numerous process failures resulted in many problems for me and added expense, and nearly derailed my entire move. Uhaul may expect a strongly-worded letter about these problems in detail.ANDREW H. | Expérience générale
The construction of the U-Boxs was less than stellar making it hard to close the boxes. Shifted quite a bit. U-Haul staff was helpful, kind and great communicators. All around a very good experience!Michael S.
The moving out packing was not good. Movers recommended by Uhaul under evaluated the move. Uhaul did not recommend enough boxes and there was stress trying to get more at the last moment. The unpacking went smoothly and in both cases moving and unpacking the Uhaul people in the office and the people doing the packing/unpacking were really nice people. I would use Uhaul again and now have info to make the project better. too bad I didn't have that knowledge when I was moving.Deborah K.
Everything went as planned! Good experience. I will recommend it to others.Drew W.
Excellent service!!Lisa D.
The storage facility was fine. Attempting to reach the office without having to go through an answering service and then customer service was horrible. It was impossible to call the Ithaca store directly (they apparently never answer their own phone and it always goes to the answering service), then since the promise to have the store call me back never happened, the wait times to be connected to customer service were inconvenient and ridiculously long. Anything that requires more than 4 phone calls just to close and account and vacate a storage unit is not "customer service". Note: we were unable to go to the retail store to do this in person, since we had movers, and we are not based in Ithaca.jan q. | Expérience générale
The storage unit given yo me had items/trash in it that we had to clean out before moving in. I tried calling from the facility but was given "all I can do is send an email". So I had to drive to the Danby Rd location to get help. It was raining/snowing and inconvenient. The reps were all nice before and after but it's sad I had the storage issue. Also I'm glad I brought my own lock because the lock that was to be provided was not. I'm giving a yes yo recommending because the people are nice and I hope this gets rectified for others after me but I'd rate a no and below average if the people weren't nice.RHONDA RENEE T. | Premières impressions
Le client n'a pas laissé de commentaire.ANNA S. | Expérience générale
Le client n'a pas laissé de commentaire.Kim D. | Premières impressions
Le client n'a pas laissé de commentaire.Mary C. | Expérience générale
EXCELLENT CUSTOMER SERVICE!!💯michelle l. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W. | Expérience générale
Anthony was a big helptimothy d. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel B. | Online Move In
Le client n'a pas laissé de commentaire.Ebony M. | Expérience générale
MerciJames H. | Premières impressions
Le client n'a pas laissé de commentaire.katrinka a. | Expérience générale
Anthony Heard, who did the check-in, was excellent - friendly and proficient.Kathy W. | Premières impressions
MerciHeather M. | Premières impressions
Le client n'a pas laissé de commentaire.lillie t. | Expérience générale
I've never needed a storage unit before and this unit was clean and bigger than expected due to the high ceiling! I very much like it's proximity to my new location and family.Camille W. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle J. | Expérience générale
Gate inoperable (left open/security issue). Overgrown with foliage + insects. Humidity caused many things to corrode (computer, tool + toolbox, desk).eduardo r. | Expérience générale
Terry at your storage facility was very helpful and responsive. ThanksDave D.
Le client n'a pas laissé de commentaire.Felix R. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor D. | Expérience générale
The Newfield staff were EXTREMELY helpful, professional and good-natured!!!! The U-Haul website is very confusing and they went above and beyond to help me!!!Margaret B.
The storage unit I rented was given to someone else "mistakenly." Even though I had reserved it. I was given 2 storage units across the facility from each other which made my move longer and more difficult. This was the only solution I was given and the woman at the facility didn't even apologize.Kayli T. | Premières impressions
The 10 x 30 unit that I had a confirmed reservation for was not held even though I arrived the day after I reserved it. I had to take a 10 x 20. The person that I dealt with was less than helpful and offered no explanation or even a simple apology. It was almost as if I was at fault. I arrived at the unit where I was told there would be a lock on the door but found there was a zip tie instead. There was no one on site even though it was during business hours. The office was open, but there was no one there or anywhere else in the complex. I went to Home Depot and bought a lock. Came back, cut off the zip tie and found the lock laying on the floor. So, every aspect of this transaction was a mess. Had I not been so desperate for a unit that I traveled almost an hour to get it, I would have walked out. The only real recourse I have is that the trucks I need to shuttle my things to the unit, and then next year to Chicago, will be rented from Penske.William H. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth p. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond W. | Premières impressions
My wife's name was removed from the account when it transferred from the previous owners. She opened the rental account with both of our names, her name listed first. Luckily, this only created an inconvenience. Calling the UHaul number was a waste of time. I hung up after a 20-minute hold. My wife stopped in to the UHaul store and waited in a 20-min line. The man working was rude, walking away from her to help someone else without trying to resolve her issue once he determined she was not on the account anymore. She overheard him tell someone else to call the number listed by the door. I was able to close the account the following day without incident.KEVIN L. | Expérience générale
Le client n'a pas laissé de commentaire.Bobby Jo G. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle J. | Premières impressions
Le client n'a pas laissé de commentaire.linette m. | Premières impressions
Le client n'a pas laissé de commentaire.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Alijah E. | Online Move In
Le client n'a pas laissé de commentaire.Jaffa B. | Expérience générale
Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.Catherine M.
Le client n'a pas laissé de commentaire.SERGIO C. | Expérience générale
Very helpful staffJonathan C. | Premières impressions
Great staff very helpful and efficientDave D. | Expérience générale
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Scott H. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle K. | Expérience générale
Le client n'a pas laissé de commentaire.Chassity H. | Online Move In
Le client n'a pas laissé de commentaire.Nish P. | Expérience générale
Instructions indicated that we there was supposed to be a second security checkin that was not found. Tried calling U-Haul but was kept on hold for too long. Eventually just cut zip tie to get into unit.john s. | Online Move In
Le client n'a pas laissé de commentaire.sadie s. | Premières impressions
The woman who assisted me was very helpful and kind. Made it a great experience compared to other storage facilities in the area.Kylie A. | Premières impressions
I would have rated higher but a lock was still on unit when I tried to store my belongings. Had to wait for someone to remove lock.Scott H. | Premières impressions
Le client n'a pas laissé de commentaire.GABRIEL S. | Expérience générale
Le client n'a pas laissé de commentaire.Kaden G. | Online Move In
Le client n'a pas laissé de commentaire.Keith W. | Expérience générale
The staff and management were extremely helpful and thoughtful.Renee G. | Expérience générale
Thank you all for this service, everything was greatMariano A. | Expérience générale
I had to move my stuff out as there are too many spiders. I still needed the space but moved out early coz of the spiders and insects getting into my stuff.Ali m. | Expérience générale
I had trouble accessing support after business hours. It was challenging that the general uhaul support line refused to give the gate code. My experience of using the facility was positive and easy.SAGE C. | Expérience générale
The staff at the Ithica UHAUL are polite and helpful, However, every time I have been there I have had to wait 20-30 minutes in live. Hire more staff and treat them well!!Cheryl N. | Expérience générale
Excellent value for money.Jill B. | Expérience générale
At checkout office was open but nobody around. After waiting, calling out, etc. I left. Checkout procedure or where to find someone wasn't clear at the site or on the website. Perhaps clearer signage?Laurie C. | Expérience générale
Spiders crawled into my furniture at the storage unit.Jodel C. | Expérience générale
I could never get in contact with the staff from this facility as they never answer the phone. I had to call for 5 days in a row before I could directly speak to someone from the location.MORGAN M. | Expérience générale
The actual storage facility/unit was nice & well maintained; however, the process to get access to the unit was a nightmare & going to the unit in the evening is unsafe because someone is living thereapril b. | Expérience générale
Everything was awesome especially from Steven peterson he was amazing with customer serviceSteve P. | Expérience générale
Excellent and cheerful staff.ralph r. | Expérience générale
A few minor issues: e.g. the code I was given to open the gate does not work, and I need to always use the emergency code (which makes me feel that one day I won't be able to go past the gate)Mariano A. | Premières impressions
Clean, convenient, and one free month included with my truck rental was awesome!Kristin S. | Expérience générale
Extremely helpful customer service. Exceptional staff at this location.Eric S. | Expérience générale
New unit. Never been used, and the lock was includedDaniel B. | Premières impressions
Unhelpful / ignorant staff members. Can't reach anyone via phone call. Had to pay for a full 2 months on a storage unit when I only used it for 1 month and 1 week. I will never go here again.Trey S. | Expérience générale
Very helpfulCorinna A. | Premières impressions
Nothing but problems since they took over Sunny’s Storage.WEEKS to sort out problems IF you can speak to someone in the Ithaca office.Do not rent!If you need a truck-rent Penske-half price and 👍 CS!KAREN M. | Expérience générale
Great service and convenient storage.ERIN L. | Expérience générale
Loved the service would recommend uhaul to family and friends 100 precentLISA W. | Expérience générale
Super quick check out and check in process. Very courteous and helpful staff! Recommend highly!MATTHEW W. | Expérience générale
I miss Sunny's! They were personable, always there, and very professional and organized. The attendant on duty was helpful, but your system does not seem to be working.Jenny S. | Réservation
I have not even moved in yet! But, so far have been unable to get through to the local office at least 5 times, spent over 10 minutes on the phone making a reservation that disappearedJessica C. | Réservation
The billing was difficult while transitioning ownership. We had many requests for payments that were already made, bills sent to tenants, late fees applied, etc although our account was paid in full.LASHUAN M. | Expérience générale