Customer Reviews for U-Haul Moving & Storage of Newfield

86 évaluations

1273 W Danby Rd   Newfield, NY 14867

(607) 275-0129

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(607) 275-0129

1273 W Danby Rd
Newfield, NY 14867

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morenike L.  |  Online Move In 
Évaluation :
5

The delivery of our boxes was seamless. Good communication.

Claire N. 
Évaluation :
4

Anthony is well versed, present, aware and fair. Easy to communicate with and comply with. The Ithaca General Manager is the weakness in doing business with Ithaca UHaul. He does not have people or problem solving skills that are consistent with GM interaction with customers at all.

MICHAEL H.  |  Expérience générale 
Évaluation :
5

For me, I would say nothing. I would do it all over again and have already recommended a friend in Alabama to use the same services that I did. They were extremely happy has well.

Briel F. 
Évaluation :
4

The only con is that the unit is outside and exposed to all types of bugs (ants, spiders, wasps, etc.).

Macarena T.  |  Online Move In 
Évaluation :
5

Dennis Davis helped me tremendously in the Ithaca office this past Saturday. He was extremely professional and guided me on my options. U-Haul company is very lucky to have him part of the staff. He made the moving process and the storage process very smooth. Thank you for hiring him!

rachel w.  |  Premières impressions 
Évaluation :
1

Numerous process failures resulted in many problems for me and added expense, and nearly derailed my entire move. Uhaul may expect a strongly-worded letter about these problems in detail.

ANDREW H.  |  Expérience générale 
Évaluation :
4

The construction of the U-Boxs was less than stellar making it hard to close the boxes. Shifted quite a bit. U-Haul staff was helpful, kind and great communicators. All around a very good experience!

Michael S. 
Évaluation :
5

The moving out packing was not good. Movers recommended by Uhaul under evaluated the move. Uhaul did not recommend enough boxes and there was stress trying to get more at the last moment. The unpacking went smoothly and in both cases moving and unpacking the Uhaul people in the office and the people doing the packing/unpacking were really nice people. I would use Uhaul again and now have info to make the project better. too bad I didn't have that knowledge when I was moving.

Deborah K. 
Évaluation :
5

Everything went as planned! Good experience. I will recommend it to others.

Drew W. 
Évaluation :
5

Excellent service!!

Lisa D. 
Évaluation :
4

The storage facility was fine. Attempting to reach the office without having to go through an answering service and then customer service was horrible. It was impossible to call the Ithaca store directly (they apparently never answer their own phone and it always goes to the answering service), then since the promise to have the store call me back never happened, the wait times to be connected to customer service were inconvenient and ridiculously long. Anything that requires more than 4 phone calls just to close and account and vacate a storage unit is not "customer service". Note: we were unable to go to the retail store to do this in person, since we had movers, and we are not based in Ithaca.

jan q.  |  Expérience générale 
Évaluation :
3

The storage unit given yo me had items/trash in it that we had to clean out before moving in. I tried calling from the facility but was given "all I can do is send an email". So I had to drive to the Danby Rd location to get help. It was raining/snowing and inconvenient. The reps were all nice before and after but it's sad I had the storage issue. Also I'm glad I brought my own lock because the lock that was to be provided was not. I'm giving a yes yo recommending because the people are nice and I hope this gets rectified for others after me but I'd rate a no and below average if the people weren't nice.

RHONDA RENEE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE!!💯

michelle l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
5

Anthony was a big help

timothy d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony M.  |  Expérience générale 
Évaluation :
5

Merci

James H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrinka a.  |  Expérience générale 
Évaluation :
5

Anthony Heard, who did the check-in, was excellent - friendly and proficient.

Kathy W.  |  Premières impressions 
Évaluation :
5

Merci

Heather M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillie t.  |  Expérience générale 
Évaluation :
4

I've never needed a storage unit before and this unit was clean and bigger than expected due to the high ceiling! I very much like it's proximity to my new location and family.

Camille W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J.  |  Expérience générale 
Évaluation :
2

Gate inoperable (left open/security issue). Overgrown with foliage + insects. Humidity caused many things to corrode (computer, tool + toolbox, desk).

eduardo r.  |  Expérience générale 
Évaluation :
5

Terry at your storage facility was very helpful and responsive. Thanks

Dave D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felix R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D.  |  Expérience générale 
Évaluation :
5

The Newfield staff were EXTREMELY helpful, professional and good-natured!!!! The U-Haul website is very confusing and they went above and beyond to help me!!!

Margaret B. 
Évaluation :
2

The storage unit I rented was given to someone else "mistakenly." Even though I had reserved it. I was given 2 storage units across the facility from each other which made my move longer and more difficult. This was the only solution I was given and the woman at the facility didn't even apologize.

Kayli T.  |  Premières impressions 
Évaluation :
2

The 10 x 30 unit that I had a confirmed reservation for was not held even though I arrived the day after I reserved it. I had to take a 10 x 20. The person that I dealt with was less than helpful and offered no explanation or even a simple apology. It was almost as if I was at fault. I arrived at the unit where I was told there would be a lock on the door but found there was a zip tie instead. There was no one on site even though it was during business hours. The office was open, but there was no one there or anywhere else in the complex. I went to Home Depot and bought a lock. Came back, cut off the zip tie and found the lock laying on the floor. So, every aspect of this transaction was a mess. Had I not been so desperate for a unit that I traveled almost an hour to get it, I would have walked out. The only real recourse I have is that the trucks I need to shuttle my things to the unit, and then next year to Chicago, will be rented from Penske.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond W.  |  Premières impressions 
Évaluation :
3

My wife's name was removed from the account when it transferred from the previous owners. She opened the rental account with both of our names, her name listed first. Luckily, this only created an inconvenience. Calling the UHaul number was a waste of time. I hung up after a 20-minute hold. My wife stopped in to the UHaul store and waited in a 20-min line. The man working was rude, walking away from her to help someone else without trying to resolve her issue once he determined she was not on the account anymore. She overheard him tell someone else to call the number listed by the door. I was able to close the account the following day without incident.

KEVIN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Jo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linette m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alijah E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaffa B.  |  Expérience générale 
Évaluation :
5

Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.

Catherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO C.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Jonathan C.  |  Premières impressions 
Évaluation :
5

Great staff very helpful and efficient

Dave D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chassity H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nish P.  |  Expérience générale 
Évaluation :
3

Instructions indicated that we there was supposed to be a second security checkin that was not found. Tried calling U-Haul but was kept on hold for too long. Eventually just cut zip tie to get into unit.

john s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sadie s.  |  Premières impressions 
Évaluation :
5

The woman who assisted me was very helpful and kind. Made it a great experience compared to other storage facilities in the area.

Kylie A.  |  Premières impressions 
Évaluation :
4

I would have rated higher but a lock was still on unit when I tried to store my belongings. Had to wait for someone to remove lock.

Scott H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaden G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Expérience générale 
Évaluation :
5

The staff and management were extremely helpful and thoughtful.

Renee G.  |  Expérience générale 
Évaluation :
5

Thank you all for this service, everything was great

Mariano A.  |  Expérience générale 
Évaluation :
3

I had to move my stuff out as there are too many spiders. I still needed the space but moved out early coz of the spiders and insects getting into my stuff.

Ali m.  |  Expérience générale 
Évaluation :
4

I had trouble accessing support after business hours. It was challenging that the general uhaul support line refused to give the gate code. My experience of using the facility was positive and easy.

SAGE C.  |  Expérience générale 
Évaluation :
2

The staff at the Ithica UHAUL are polite and helpful, However, every time I have been there I have had to wait 20-30 minutes in live. Hire more staff and treat them well!!

Cheryl N.  |  Expérience générale 
Évaluation :
5

Excellent value for money.

Jill B.  |  Expérience générale 
Évaluation :
4

At checkout office was open but nobody around. After waiting, calling out, etc. I left. Checkout procedure or where to find someone wasn't clear at the site or on the website. Perhaps clearer signage?

Laurie C.  |  Expérience générale 
Évaluation :
3

Spiders crawled into my furniture at the storage unit.

Jodel C.  |  Expérience générale 
Évaluation :
2

I could never get in contact with the staff from this facility as they never answer the phone. I had to call for 5 days in a row before I could directly speak to someone from the location.

MORGAN M.  |  Expérience générale 
Évaluation :
2

The actual storage facility/unit was nice & well maintained; however, the process to get access to the unit was a nightmare & going to the unit in the evening is unsafe because someone is living there

april b.  |  Expérience générale 
Évaluation :
5

Everything was awesome especially from Steven peterson he was amazing with customer service

Steve P.  |  Expérience générale 
Évaluation :
5

Excellent and cheerful staff.

ralph r.  |  Expérience générale 
Évaluation :
4

A few minor issues: e.g. the code I was given to open the gate does not work, and I need to always use the emergency code (which makes me feel that one day I won't be able to go past the gate)

Mariano A.  |  Premières impressions 
Évaluation :
5

Clean, convenient, and one free month included with my truck rental was awesome!

Kristin S.  |  Expérience générale 
Évaluation :
5

Extremely helpful customer service. Exceptional staff at this location.

Eric S.  |  Expérience générale 
Évaluation :
5

New unit. Never been used, and the lock was included

Daniel B.  |  Premières impressions 
Évaluation :
1

Unhelpful / ignorant staff members. Can't reach anyone via phone call. Had to pay for a full 2 months on a storage unit when I only used it for 1 month and 1 week. I will never go here again.

Trey S.  |  Expérience générale 
Évaluation :
5

Very helpful

Corinna A.  |  Premières impressions 
Évaluation :
1

Nothing but problems since they took over Sunny’s Storage.WEEKS to sort out problems IF you can speak to someone in the Ithaca office.Do not rent!If you need a truck-rent Penske-half price and 👍 CS!

KAREN M.  |  Expérience générale 
Évaluation :
5

Great service and convenient storage.

ERIN L.  |  Expérience générale 
Évaluation :
5

Loved the service would recommend uhaul to family and friends 100 precent

LISA W.  |  Expérience générale 
Évaluation :
5

Super quick check out and check in process. Very courteous and helpful staff! Recommend highly!

MATTHEW W.  |  Expérience générale 
Évaluation :
3

I miss Sunny's! They were personable, always there, and very professional and organized. The attendant on duty was helpful, but your system does not seem to be working.

Jenny S.  |  Réservation 
Évaluation :
1

I have not even moved in yet! But, so far have been unable to get through to the local office at least 5 times, spent over 10 minutes on the phone making a reservation that disappeared

Jessica C.  |  Réservation 
Évaluation :
3

The billing was difficult while transitioning ownership. We had many requests for payments that were already made, bills sent to tenants, late fees applied, etc although our account was paid in full.

LASHUAN M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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