Évaluations des clients U-Haul Moving & Storage of Niagara Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Niagara Falls

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David V. le

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Le client n'a pas laissé de commentaire.

Edward M C. le

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Nothing really Omar was professional courteous and very helpful. He went beyond expectations in giving guidance to a race rookie.

MICHELE D. le

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Le client n'a pas laissé de commentaire.

william w. le

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Everything went perfectly and the staff was very friendly!

Carmen P. le

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absolutely nothing in and out fast great job thank you

Charles N. le

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I reserved for the wrong date. Great lady took care of me and got ,me the equipment I needed.

Aubry H. le

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I can think of nothing more that you can do to make things any better.

zhiyong m. le

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Le client n'a pas laissé de commentaire.

Carleen A. le

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Good

Catarina M. le

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Terrible customer service. Went in to ask about additional charges that were charged to my card since I could not get through by calling and was given an attitude, cut off while I was speaking and felt like I was being rushed to leave even though no one was behind me in line. Left there still confused about the charges and very upset. Will not be coming back.

DAVID S. le

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Le client n'a pas laissé de commentaire.

Tim R. le

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Le client n'a pas laissé de commentaire.

Robin C. le

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Le client n'a pas laissé de commentaire.

sandra d. le

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Le client n'a pas laissé de commentaire.

Victoria P. le

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They have been wonderful

Dannie W. le

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The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

nina s. le

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Le client n'a pas laissé de commentaire.

Heather C. le

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They called me at 11:30AM to tell me my 5pm rental was ready. When I got there at 5 to pick up my rental the truck on my contract wasn't there. We had to go back inside to find where our truck was. There ended up being a truck for us once they straightened everything out.

PAULA S. le

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Seat ripped up and very poor customer service, considering I rent from you MONTHLY and spend thousands of dollars over time using your equipment. I set up Airbnb's and Im always moving/buying furniture & appliances. Every. Single. Month!! No more. I will now be using someone different. You blew it Uhaul.

TODD P. le

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Le client n'a pas laissé de commentaire.

Katrina A. le

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Professional staff and informative.

Michelle M. le

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Le client n'a pas laissé de commentaire.

Armand D. le

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Le client n'a pas laissé de commentaire.

Gregory J. le

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Le client n'a pas laissé de commentaire.

kenneth s. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Le client n'a pas laissé de commentaire.

james k. le

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Le client n'a pas laissé de commentaire.

Inez C. le

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Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Douglas A. le

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Le client n'a pas laissé de commentaire.

william m. le

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Special rate for half day use!

Thelma R. le

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Le client n'a pas laissé de commentaire.

Aisha N. le

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Clean safe facility friendly staff would recommend storing your things here

MIKE C. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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Le client n'a pas laissé de commentaire.

ROBERT W. le

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We told the rep at military road in Niagara Falls we wanted to drop off the uhaul in Hornell NY. My husband took it to Hornell and was told the drop off location was Tinkertown (Alfred Station) This was 9 miles further (one way). Maybe this was my husbands fault with not paying attention when he picked up the uhaul. Other than that everything was fine.

Terry K. le

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We dropped the key off well after hours, so we didn't interact with anyone at the location.

patrick f. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

JUDITH R. le

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I am not moving out I don’t know where that information came from

Brian B. le

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Le client n'a pas laissé de commentaire.

Zachary B. le

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Le client n'a pas laissé de commentaire.

Ralph O. le

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Awesome

Debra Andrew M. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

Phyllis B. le

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Reserved Uhaul for 2 days, April 30th & May1st at the Niagara Falls, NY store on Military Road. Even though I had made the reservation for 2 days I still had to stop what I was doing to call for an extension. Upon calling I was notified that the office should not had made 2 separate reservations for 2 different trucks. This was a small inconvenience. But was a inconvenience is that the truck leaked when it rained over night ruining my antique cedar chest, chest of drawers, new vacuum cleaner, water stains on my end tables and coffee table. When returning the truck I was told by an Associate that someone would contact me from Uhaul to discuss the damages done from the leak in the truck. I am still waiting for contact. The truck that was rented to me had over 166,000 miles and needs maintenance. The Associates at this location were very pleasant, helpful and respectful. I will recommend this store to my neighbors and friends. Thank you.

Edward C. le

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The man who put on our hitch, Omar, was excellent. He did a good job, and was very pleasant -- but he was there by himself, had to help someone who had a broken-down truck, so no one was there when we got there to pick up our van. Clearly, whoever is managing the Niagara Falls store needs to get it together and schedule and/or hire more employees. Almost every time I've gone into this store I have to wait and frequently there's no one around. Today Omar did the very best he could, under the circumstances, and he's obviously very competent. We don't blame him at all for the low rating we gave this Military Road location.

BARBARA H. le

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When i returned the vehicle the young man that checked me back in was very polite. The experience was excellent.

Beth H. le

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Doors were sticky and the drivers side mirror was broken.

donna s. le

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Not impressed with that girl who was in there when we returned the truck. Watching a YouTube video that wasn't appropriate even when you are NOT at work let alone when you are at work. Sorry, I feel you should be acting professional when working with the public.

Jonathon J. le

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Le client n'a pas laissé de commentaire.

edwin m. le

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I usually go to Tonawanda location, but hitch installer was on vacation. The Military Road, Niagara Falls location was suggested. Am happy with both. Both are about same time/distance from my house. In the future this will give me two good options.

Peter C. le

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Le client n'a pas laissé de commentaire.

JOHN A. le

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price is getting to high

Trina M. le

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when we went in the computer was down then we had to call customer service she seem like she didnt want to help us and we got hung up on I guessed the 3rd time was a charm. it was a hole lot of time to try to rent a truck for 2 hour it didnt seem like u-hale wanted to make money

Robert D. le

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Be sure to check the truck and equipment before it leaves the property to be sure customer has what they ordered

Charlotte j. le

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Le client n'a pas laissé de commentaire.

johnpierre d. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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The fellow that served us at the counter when we picked up the rental was terrific!

Don G. le

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No problems.

Kevin B. le

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The rep who was setting me up for the truck seemed rude and short. Not polite at all. I felt rushed. On return, the gentleman checking the truck was polite as he was at checkout when he setup the truck. He said the girl would finish me up inside. She apparently was too busy with her company in the parking lot and i had to wait over 5 minutes for the nice gentleman to finish the truck to cash me out. The girl just stared as i entered and as i left. Not very pleased with the customer service out of her at all.

Rick S. le

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Le client n'a pas laissé de commentaire.

joel s. le

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Employees were friendly and helpful, but vehicle not cleaned. There was some confusion at pick up on if it had been cleaned but they decided it had. Furniture pads loose in the back of the truck, hand cart not secured and rolled around the back until I got to my location and opened the back. The cab smelled like weed as well as having weed in the drivers side door pocket.

arrie h. le

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Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

John L. le

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Le client n'a pas laissé de commentaire.

CHIH-YAO C. le

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Very good!!

Charles C. le

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Le client n'a pas laissé de commentaire.

RALPH J. le

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U guys suck I will never use u again u charged me for a uhaul I did not use then charged me $350 when I was told it was only going to be $120 your a bunch of liers and scam arrests I will be contacting my lawyer about this and sueing u your a bunch of fucking scum bags

Ray G. le

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Perfecto! In and out in under 10 minutes!

richard m. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Very good customer service.

Paul T. le

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Le client n'a pas laissé de commentaire.

Martin R. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Extremely loud vehicle

Amy S. le

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Keep up great work. Appreciate help at counter making sure I did my on line reservation correctly. Caught a couple of my mistakes and fixed them before I left!

Thomas H. le

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Le client n'a pas laissé de commentaire.

Andrew J. le

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excellent service.

Allen B. le

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Le client n'a pas laissé de commentaire.

Lee N. le

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Le client n'a pas laissé de commentaire.

Abdul W. le

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Very severe we don't understand about money two time charger

Deborah K. le

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Truck had dirt / debris it needed to be swept out, there was a few pieces of broken glass in the rear

wared a. le

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Le client n'a pas laissé de commentaire.

Lissa R. le

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The process was very easy and fast. I appreciate the workers there

latasha j. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

richard m. le

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Le client n'a pas laissé de commentaire.

James S. le

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very clean an secure i really like the access card and all the cameras

Marty S. le

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Ask what they're going to use the equipment for. I was moving a refrigerator and the unit I was first given was not the right size. I had to return it, and get a larger van (higher inside). There was no problem in changing trucks.

Carmen P. le

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Always a fast pickup and painless thanks

Robin R. le

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billing is a little strange two charges which I understand one is hold or auth the other is the real charge then a few days later two more charges for a smaller amount then it looks like all that went away and i was left with one charge which is for an amount that i expected.

Douglas H. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Great service. Tina was more then accommodating to my walk in trailer rental towards closing. Will be back again

John J. le

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Nothing, staff is friendly and very helpful. And efficient!

DAVID W. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Le client n'a pas laissé de commentaire.

mark j. le

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The man in charge was very professional and friendly, when I returned the truck he was outside and told me that if I was going to pay with the credit card on file I was all set and that they would email me my receipt no need to go inside,very convenient,good overall experience

Patricia B. le

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Very good. Met our multiple needs.

Seanna B. le

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Le client n'a pas laissé de commentaire.

Derick Charles B. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Patrick O. le

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I dropped it off after hours on a Sunday. I was a little worried because the 24 hour drop off directions required a smart phone which I dont have. The building was WELL lit and I found a spot next to a similar trailer and left. When I called in the morning the guy asked me for my last name and said he already received it and that I was all set. Good easy service.

James K. le

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Le client n'a pas laissé de commentaire.

TOny D. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Coffee and donuts would be nice

Brian S. le

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N/A

Malvenia w. le

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Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Laura G. le

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I have not had a problem with uhaul I always use them when moving

michelle p. le

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Best staff, explained everything thoroughly and even was smiling the whole time

Catherine M. le

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I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Richard A. le

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Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

raymond l. le

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great team very helpful

Victoria P. le

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Had to cancel

Korie S. le

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While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Beatrice H. le

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I really appreciate the great customer service I received while there and everything is satisfactory.

Susan M. le

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Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

cynthia r. le

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Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

Joseph B. le

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Tina was amazing. A true professional.

Joseph B. le

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Tina was amazing. A true professional.

joe r. le

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The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

HEATHER W. le

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I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

eric r. le

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Staff was helpful and quick to assist with setting up the proper equipment.

William M. le

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great service

kelly a. le

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Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.

JAMES H. le

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Very clean