Great staff even when the unit flooded yall.did a great jobDEANNA C. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Niagara Falls
Pour nous contacter
Niagara Falls, NY 14304
(Across from The Griffon)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèleChristopher L.
Le client n'a pas laissé de commentaire.James C.
only issue is that truck was parked where the parking lot was flooded, my passenger and I luckily were wearing boots, or we would have had very wet feet getting into the truck.dALE B.
1st trailer the tire pressure was low and tires appeared to be old/cracking. They wanted to just put air in the tires and send me on with possible issues. 2nd trailer was not fully cleaned out.Andrew M.
Le client n'a pas laissé de commentaire.Gavin P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard S.
Light missing on right fender. Inside was not swept out before renting it. Lot not level and no wheel chalks available when dropping trailer off, had to find rocks to put under the wheels to keep trailer from rolling into my truck after unhooked. Not enough help at store and had to wait in line for way to long to get the trailer. The kid that hooked the trailer up however was great and went above and beyond when helping me. You should be proud of him and treat him right to be sure her stays.Thomas C.
Le client n'a pas laissé de commentaire.Lorianne S. | Expérience générale
The workers lied and they were very unprofessional, I will never use uhaul again I was overcharged. Anyone I know I will tell them not to goShavon J.
Le client n'a pas laissé de commentaire.Jason C.
Interior and exterior were a mess, still had garbage from the last customer. Oil light was on and it sounded like a shock/ strut was raffling around. Do a better job of checking vehicles in between customer rentals.Edmund D.
Le client n'a pas laissé de commentaire.Oleg K.
Le client n'a pas laissé de commentaire.robert T.
They over charged my card for no God for saken reason at all what was post to be 50$ turned to 120 they said I used more miles then I didTaquella M.
Second time in a month I've been there, service was good and I'd go back .Pauline K.
The truck had bald tires and there was snow on the ground. It couldn't even back up in the driveway the wheels kept spinning. Also there was a light on the dash. Service deterrent system so I couldn't even see the mileage. I told the representative when I returned with the truck and all he had to say was did I want a receipt.Sarah M.
Le client n'a pas laissé de commentaire.Oleg K.
LOVE the staff! Wonderful, knowledgeable and helpful.Vicky A. | Expérience générale
The 15' truck was old with almost 160000 miles on it. Instrumentation panel lost electrical connection 7 times in 2 days. It was impossible to read current speed because of that. Maximum speed was only 40 m/h. Possible transmission issues. The truck needs mechanical and electrical fix.Oleg K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Jeremy W.
Le client n'a pas laissé de commentaire.Jacob B. | Expérience générale
The staff here and on calls previously made to this location have been so very helpful. I have had really amazing experience with U box transfer from Fla, then storage and truck rental. Everyone has been wonderful during my stressful time. Thank you guys so muchrobinRobin J.
Le client n'a pas laissé de commentaire.Cynthia A. | Premières impressions
Le client n'a pas laissé de commentaire.Ace G.
Had to change trailer type because the customer service rep. on the phone did not understand what I needed a trailer for. They reserved a car hauler when I was trying to move a rider snow blower. All in all it worked out.Jerry S.
Nothing all goodcarrie A.
Am thankful to UHAUL for great assistance--whether in person or through calls, thank you for helping me through stress of moving. Equipment and facility all well maintained, ie storage facility was bright, clean, with large loading trucks provided to help you move items from storage (really helpful & well thought out in process). Thank you so much!!jade c. | Expérience générale
Le client n'a pas laissé de commentaire.Yong W.
although we still have an outdoor facility and there's snow piled up against the door.Peter L. | Expérience générale
need trucks suited for winter weather. it had terrible tractionWilliam M.
Le client n'a pas laissé de commentaire.Edward C.
Le client n'a pas laissé de commentaire.L Z. | Expérience générale
Stay the way you are, keep on treating your (customers) people with Love and kindness, that is what will draw them. Keet up the good work. Great service draw lot of people back.MATTHEWANTHONY I D.
I was overcharged I'm very disappointedJessica C.
Le client n'a pas laissé de commentaire.Michael V.
Staff was helpful even before day of move in - answering questions, helping with changes, confirming details. Appreciated the service to re-assure that all would be as expected. Process was good experience.jade c. | Premières impressions
Nothing to improve the customer service that I received was GREAT! And always is that is way I always use U-Haul for all my moving and storage needs.SHIRLEY Y.
Le client n'a pas laissé de commentaire.Rochelle J. | Expérience générale
The truck I rented was not cleaned out prior to rental. There were warning lights across the dashboard (anti-theft system, tire pressure warning, etc.). I showed up for my rental and the manager was looking at the cameras, asked us if we seen anyone walking around the parking lot, didn't seem to know anything about the computer systems. When I finished signing everything, I was expecting to get a printed copy of the rental agreement with a receipt, and was told he would send it to my email because he didn't know why the printer wasn't working. I was told by an employee at a different uhaul in the past that if I don't have the contract and I get pulled over, the vehicle would be impounded because there is no proof of rental.Timothy M.
Le client n'a pas laissé de commentaire.Dennis M.
Gasoline level was not correct upon pick up. Required me to put more gasoline in tank to account for the deficit. Otherwise, a great rental & great support!Richard B.
Le client n'a pas laissé de commentaire.Robert C.
Our sales rep Chloe in Niagara Falls ny was absolutely amazing! She was so friendly and knowledgeable. She was quite the ninja watching her move a 5 by 8 trailer and hook it up by herself in minutesToni F.
Le client n'a pas laissé de commentaire.carrie b. | Premières impressions
Professional and friendly. Always good to do business here.Bruce B.
Great job- easy in and out. Very professional and courteous staff.MARK Y.
Le client n'a pas laissé de commentaire.Delores M.
John runs an excellent operation. I would recommend your facility to others.Lori S. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald Z. | Expérience générale
Le client n'a pas laissé de commentaire.JOETTA W.
Le client n'a pas laissé de commentaire.BOBBIE l. | Expérience générale
Le client n'a pas laissé de commentaire.Jason C.
Try to make sure if there is a charge for a service such as the delivery of the Boxes to a residence that the customer will be notified. Elements like that were selling points when we purchased the service being happy to have the Pods be available to be shipped to our house for unloading. We ended up getting charged & subsequently got the money refunded but was a bad look for the operation not having total transparency. On a side note you guys should provide some type of 3-d fill-in chart showing the Boxes' space & how people fill them up making it be a way to track as people go. Where this would be important would be when someone is going to leave a Box in storage for over a year they could open that email up or schematic which shows how the pod was packed originally when it was delivered or when they wanted to access it at a later date. People could fill out the info as they go making up what they put where so if they had to also access the Box after it was in long term storage they'd know where it is even if they don't remember at that point. Otherwise the experience overall was fairly good I thought lots of the people that we ran into from the uHaul operation were all very friendly & competent. I was happy that our items arrived safely! Though we did have issues with being able to close 2 out of the 3 Pods we had because of their hinges & lock metals being so warped & used that it didn't allow for the latch to be fastened onto the lock very easily. All of these were small problems for when moving your stuff from Central Colorado out to Western New York. Thanks again for everything & we will certainly consider uHaul again in the future for any of our moving needs. -Sasch SCsascha S.
Le client n'a pas laissé de commentaire.Jonathan A.
Nothing.... Great serviceMichael B.
Le client n'a pas laissé de commentaire.Denise S.
Le client n'a pas laissé de commentaire.vijayakumar V.
Very good experience. Friendly staffTodd S.
Le client n'a pas laissé de commentaire.Gerald Z.
Le client n'a pas laissé de commentaire.Chloe P. | Expérience générale
Le client n'a pas laissé de commentaire.don M.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Janelle C.
They were understaffed but was helpful.Carol Ann C.
The employees did a decent job but i felt the uhaul was dirty and smelled of stale cigarette smoke.Karin Z.
The customer service at this location is fantastic. I was disappointed though that I was given a truck with only a 1/4 tank of gas left in it. It's a lot harder to gauge how much gas you have to put back into the vehicle before you return it.Pasquale M.
Le client n'a pas laissé de commentaire.Cheryl K.
Le client n'a pas laissé de commentaire.Chloe P.
U Haul did not stand up to committed price,pick up location or gas usage at all.very poor rating from meDAVID ALLEN B.
Great personnelDavid W.
Great bunch of folksDavid W.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Vincent R.
Le client n'a pas laissé de commentaire.Robert J. | Expérience générale
The GM and associates at this store went above and beyond to make sure that I had the equipment I needed, and I was ready to get my move started. The crew at this location was phenomenal!Raymond M.
It was closed on returnsarah G.
Steven at that location was very rude, couldnt be found anywhere. When I pulled into uhaul he was at the entrance door looked at me and walked into the lot. I waited inside for about 10 min. I went to the outside doors and yelled out is anybody there NO RESPINSE. I walked inside to an area where there was another set of doors. I opened those. He was no where to be found. He finally walks in, walks by me doesnt ask cab I help you. I said to him Ive been waiting for over ten min. Im the ONLY customer here. I said this is unacceptable and the worst customer service I've ever received. Steven then says if you dont like it leave. I said I'm not leaving I rented a van and need to be somewhere by 9:30. He finally gets the paperwork done hands me the key tells me find the van by matching it to the number on the keytag. IVE never had to find and locate a uhaul truck. I go outside. Walk the whole left side of the lot NO van. I walk towards the building to go inside when I see a single van parked on the other side of the building. I am limping due to a bad knee . Thats where the van was. The windshield wipers were frozen to the windshield. Have to wait for the van to defrost and warm up. Now we bring the van back. The Mgr is there. He lied and said he watched the video and heard me screaming at Steven. When my son said he wanted to see the video the mgr said we could view it with the police if we wanted to call them. He then tells my son there are cameras but there is NO audio. SO HE OURRIGHT LIED. He now says he can see what transpired by gestures in the video. I never expected to be treated like this. I'm 68 have to have a knee replacement and your customer service was horrendous. It was NEVER like this before. I asked the Mgr why not for anything but their employee couldnt at least advise where the truck was parked ? His response they dont have to. I have rented from uhaul for a few years now at least twice or more a year. By the time I left my heart was racing. I was so stressed. I cant believe that this is acceptable protocol by UHAUL EMPLOYEES.Collette S.
Le client n'a pas laissé de commentaire.Tyler B. | Premières impressions
Le client n'a pas laissé de commentaire.KAREN M.
Front counter male was a little arrogant and rude. Rides around a on scooter from the front door to loading area. Tow dolly straps were ratcheted the wrong way when I got home I had to spend an hour getting them undone. Less riding around on scooters and more time checking equipment making sure it's ready and in operating order for customers.Eric K.
Le client n'a pas laissé de commentaire.Desiree V. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce L.
Le client n'a pas laissé de commentaire.Herbert W. | Expérience générale
Le client n'a pas laissé de commentaire.debbie I.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Bruce B. | Expérience générale
Dirty windshield but other than that excellent, expedient service and good price. Merci!John M.
Quality, seamless service. I give it a AAA rating.William B.
Le client n'a pas laissé de commentaire.Adam M.
The manager and staff are very congenial and helpful. I appreciate that they are running the place. The only thing I would suggest is to be prepared for when the hitch is too low. I had to spend hours trying to get a hitch that did not have a 2inch drop. My setup was way too low to pull the trailer. I would have purchased an additional or swapped out my hitch if only they had the equipment. This resulted in a lost sale and a bit of Frustrated uncared for feelings on my part.Christine G.
Le client n'a pas laissé de commentaire.Bruce B.
I was in a hurry when I was reserving a unit and got one that was too small for all of my belongings. When I got there and realized I needed bigger, the young woman at the counter sat right down and found me a unit she pulled up my information and was able to charge a little difference and I was in. The carts and elevator were a Godsend. Really good service, very helpful. Nice and clean.Catherine S. | Online Move In
Le client n'a pas laissé de commentaire.Rachel N.
Le client n'a pas laissé de commentaire.Karl M.
Very friendly staffChristopher A. | Expérience générale
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Frank B.
I would recommend the location due to the convenience not for the vehicle. I felt I was driving a death trap, it had 3 different lights on the dashboard ( warning lights). When asked how many miles I was going I told the guy and he looked at me like I was stupid, so ended up saying triple the amount ( I know I didn't pay). My $19,95 uhaul ended up costing me $53 and change plus gas, not sure what the $14 â€œ safe moverâ€ charge was and still don't. I have always used uhaul, but after Thais priceâ€¦ Never again. I had the truck for about an hour! Just r ridiculous nobody to explain the charges.Very unsatisfyiedJacqueline R.
Went over all noted issue and others He was nice and gave me number to file a complaint as this was not a well serviced vehicleadam T.
Morning workers wonderful and friendly. Returning truck 3 employees behind counter. 1 on phone. 2 doing not sure what but not acknowledging me. Person on phone finally has to indicate to them to help me. And now I have to fight bill because we got truck at 3/4 full. Returned at 3/4 full. But charged 21 to full it up with 4 more gallons. So more supervision ?? Better training? Not sure.Siobhan O.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.Tim L.
There was No advantage of indoor storage vs storage unit access from outside only - the Mice still found the way into the unit. For the cost difference, the weather load and unload of outdoor storage would still be the first choice.Cynthia C. | Expérience générale
Le client n'a pas laissé de commentaire.Richard D. | Premières impressions
Great customer service, fast & friendlyDeanna N.
Well stocked facility in a convenient location. Very helpful staff.Bruce B.
Keep up the great work. Very professional and courteous staff. John ( I think that was his name) went above and beyond to make sure my lighting was working properly and was so helpful.Terry L.
provide more help for understaffing. one person alone is not enough, especially during peak periods. My pickup location had adequate personal at an out of way location. Niagara Falls should have had help.RObert W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Roger C.
Everyone was friendly kind and very helpful. Very Professional!Mark C.
Quick and easy drop off!Dawn S.
Le client n'a pas laissé de commentaire.John S.
Find some way to keep the gentleman who handled my transactions on Saturday the 8th. In a lobby lined up with customers, he was there by himself. Doing all the paper and computer work, plus going out to hook up and check in equipment. It was a zoo. He never lost his composure or professionalism. You need to do whatever it takes to keep him. This is not my first interaction with him. Also. Your website sucks.Robert F.
The associate that was working both when I picked up and dropped off(same person) was absolutely amazing. He goes above and beyond for customers.Patricia P.
Le client n'a pas laissé de commentaire.Maurice O. | Expérience générale
Le client n'a pas laissé de commentaire.Albert D.
Fix your website and tbe app!!!! Your website and your app are absolutely AWFUL for returns!!MARY R.
Service was great. I wouldn't change a thing.Scott G.
Le client n'a pas laissé de commentaire.Lora b. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda D. | Expérience générale
Le client n'a pas laissé de commentaire.ROBIN F.
Le client n'a pas laissé de commentaire.Keith S.
Always a great location to rent from!Raymond B.
They would not help me load my car unless I paid them $20. That is something I have never heard of with the company. You guys rent your own stuff but won't help someone load a car? That's complete nonsense! The first truck that I got into had the check engine light on. I thought these were supposed to pass inspection? The flaps on top of the second truck started peeling away. It made for a loud ride. Engine oil was also low on the truck. I can't imagine I'd use the company ever again. The dropoff location was full of amazing people. Super friendly and compassionate. It's sad that one bad seed makes the company look bad.Daniel G.
Le client n'a pas laissé de commentaire.Gerald Z. | Expérience générale
The young lady was very nice and professional as well as the young man and the restroom was very clean as well as the storeJanet R. | Premières impressions
Le client n'a pas laissé de commentaire.Chloe P. | Premières impressions
Very nice staffChristopher A. | Premières impressions
Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.deborah l. | Expérience générale
I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place vickie f. | Expérience générale
Le client n'a pas laissé de commentaire.Diane H. | Premières impressions
Very clean facility, lots of nice amenities, all for the same price as other self-storage places.Bruce B. | Premières impressions
Le client n'a pas laissé de commentaire.Keith B. | Premières impressions
Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.Diamond J. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK L. | Premières impressions
Good customer serviceMichelle M. | Premières impressions
Very nice place with very nice employeesMary V. | Premières impressions
I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.Marilyn p. | Expérience générale
Le client n'a pas laissé de commentaire.Angela D. | Expérience générale
Le client n'a pas laissé de commentaire.CHIH YAO C. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald Z. | Premières impressions
I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Merci.TYANNANTRENA I. | Expérience générale
Le client n'a pas laissé de commentaire.Jane S. | Expérience générale
Wouldn’t hurt to have an elevator!!!Roman K. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAELJAY R. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy F. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie D. | Expérience générale
I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.Gerald Z. | Premières impressions
Staff were very user-friendly.claus f. | Expérience générale
Le client n'a pas laissé de commentaire.FRANKJOSEPH JR C. | Premières impressions
Staff was especially helpful.Catherine S. | Expérience générale
I delt with the manager and he was greatshirrell h. | Premières impressions
Great customer service place was clean. Good job.Robert J. | Premières impressions
Le client n'a pas laissé de commentaire.Carmen C. | Premières impressions
Yall storage fees are to high i found the same size unit for 50 dollars a,monthrhonda a. | Expérience générale
Le client n'a pas laissé de commentaire.DELMONANDRIA M. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM L. | Premières impressions
We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…Gopalbhai P. | Expérience générale
The staff was helpful and polite.Donald H. | Premières impressions
Le client n'a pas laissé de commentaire.nancy J. | Premières impressions
Le client n'a pas laissé de commentaire.ESTHER F. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL-ANTHONYS S. | Expérience générale
Great service! Fast, friendly, informative and very accommodating. Keep up the good work! Peter Z. | Premières impressions
Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.Joseph D. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley M. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald Z. | Expérience générale
Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.AMANDAMONIQUE M. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle H. | Premières impressions
Le client n'a pas laissé de commentaire.Laurie D. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna C. | Expérience générale
Way overpriced. Glad I’m not dealing with you anymore.Kristin S. | Expérience générale
Le client n'a pas laissé de commentaire.james b. | Expérience générale
Thanks for being there when I needed.GUAZONHERGOT W. | Expérience générale
Le client n'a pas laissé de commentaire.Toni I. | Expérience générale
Le client n'a pas laissé de commentaire.William E. | Premières impressions
The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.Kelly P. | Premières impressions
very efficient and kind staff they were able to work with my availability and their's. thanks for all your helpDeanna C. | Premières impressions
Le client n'a pas laissé de commentaire.John D. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia N. | Premières impressions
The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.Clyde V. | Premières impressions
Le client n'a pas laissé de commentaire.MUHAMMAD C. | Expérience générale
The associate that explained the process was very helpful and knowledgeable.Louis R. | Online Move In
Le client n'a pas laissé de commentaire.Linda K. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
Le client n'a pas laissé de commentaire.Thresa S. | Premières impressions
Le client n'a pas laissé de commentaire.Rochelle J. | Premières impressions
Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and moldedQuanisha A. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle Q. | Premières impressions
I saw a roach in there. Scary but other then that the staff was great.Teyona R. | Expérience générale
Very professional and polite...appreciate the serviceClarence J. | Premières impressions
Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn't be more friendly or accommodating!John S. | Expérience générale
It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.Pamela W. | Expérience générale
Le client n'a pas laissé de commentaire.Desiree V. | Online Move In
So fare all is top rate and everyone has been most helpful. ThanksBarbara H. | Premières impressions
Le client n'a pas laissé de commentaire.Krista B. | Expérience générale
Le client n'a pas laissé de commentaire.Angela R. | Expérience générale
Le client n'a pas laissé de commentaire.Antwain G. | Expérience générale
I did not get my free month rental because I had a previous rental. also I had spent 91 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.Dorothy Brown P. | Online Move In
Great staff and service was excellent. Would recommend.Michael C. | Premières impressions
Le client n'a pas laissé de commentaire.Vicky A. | Premières impressions
Le client n'a pas laissé de commentaire.Toni I. | Premières impressions
I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!Renee L. | Online Move In
I just wish there were more hours and you staffed with extra people so not to stress out your one or two workersPAMELAA M. | Premières impressions
Le client n'a pas laissé de commentaire.Richard L. | Premières impressions
Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.Melanie V. | Expérience générale
Le client n'a pas laissé de commentaire.Maurice O. | Premières impressions
Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.keith p. | Expérience générale
I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency Jesse H. | Expérience générale
William was awesome; he could not have been more helpful; great experience!kate w. | Premières impressions
Very well managed facilityDennis D. | Expérience générale
Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.Talat N. | Expérience générale
I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dillkevin N. | Premières impressions
Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.Aj L. | Expérience générale
I received good service everyone was always very helpfulLinda C. | Expérience générale
second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the helpArthur D. | Expérience générale