Évaluations des clients U-Haul Moving & Storage of Niagara Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Niagara Falls

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Paul U. le

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I’m trying to understand why I was charged 7 gallons of gas for only driving 10 miles. Otherwise I think everything was very smooth

Tina M. le

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Alarms don’t work. Employees book you in already taken rooms then call you regarding lock on the other peoples room because your name is still on it. You can’t set up an account to pay when you indisposed because you’re name, email they emailed you at, and phone don’t exist. All in all it’s a joke.

Pamela T. le

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This was the pleasant part of my moving experience. I rented a van at super short notice, it was ready when I got to the location and The staff was very pleasant and helpful Thank you very much

Steven H. le

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Le client n'a pas laissé de commentaire.

Ayman K. le

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Le client n'a pas laissé de commentaire.

Sandra K. le

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The staff was so friendly and helpful! Just a great experience! Highly recommend using UHAUL and this great facility!

Michael P. le

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Excellent customer service by Heather Waggoner and staff. Thank you very very much

Daniel A. le

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Le client n'a pas laissé de commentaire.

Gail K. le

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Staff were very professional, and friendly. Would not hesitate to use this office again and will highly recommend them.

Britney-Bay C. le

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Your prices are ridiculous and the fact you have to return the equipment with the same amount of gas on top of that is INSANE. I know this comment will result in no change but prices and gas on top of not being able to use my own easy pass to avoid paying extra money in tolls through your company really grinds my gears. The paper given to guide you on how much gas to put back in the truck is misleading. I put 5 extra dollars worth of gas into the truck and the was not able to be reimbursed that money. Overall my experience with uhaul is one that left me stressed and anxious. The trucks transmission was clearly in the need of work however I was not warned prior to leaving the parking lot. I was very nervous driving the truck on the thruway and stopping at lights.

Aquila T. le

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Great people Great Service as always!

Donald W. le

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So far very good.

Lori D. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Natalie C. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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After I dropped it off I got harassed by your emails then I called your customer service and was told that I was going to be charged an extra $20 because I didn’t complete some online form that I wasn’t made aware of during pick up stressed me out over nothing it was the second day in three days that rented a U-Haul I probably run a U-Haul 8 to 10 times a year and never had this bad experience when I got to the place you’re online app thing didn’t work to begin with

Robert G. le

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I left something in the truck, and I could not get in touch with the local office, because all of your call went to the national office. which was annoying, since I needed the part. It would be nice to talk to the local office instead of the national call center.

Frederick S. le

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I was charged for insurance with out being asked if I wanted it. Called and have not recieved any response from store. I would not have taken insurance.

Thomas W. le

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great experience only issue was the ratchet strap on the front of the car hauler could of used some grease as it was rusty and difficult to use.Very nice people at U-haul Niagara Falls NY Location!

Telekia N. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Le client n'a pas laissé de commentaire.

Gina T. le

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Le client n'a pas laissé de commentaire.

Bob C. le

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nil

Christen Q. le

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Friendlier greeting.

Denise N. le

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Very easy to rent, very nice and convenient.

Kenneth W. le

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Move more equipment to smaller areas

Tina C. le

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Nothing everything was great keep up the good work. Happy Holidays from the Cain family. Oh Tina was awesome

Rocky C. le

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There is nothing to improve! The service is always great.

Christopher C. le

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Le client n'a pas laissé de commentaire.

Prudence T. le

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Fast service quick and efficient service

Tina Q. le

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My experience was with staff that went above and beyond.Tina and the young man whose name I unfortunately didn't get are the best!

Omid T. le

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Very friendly and accommodating staff. Was extremely happy with the service provided.

James J. le

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Le client n'a pas laissé de commentaire.

SUZANNE K. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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I've always for the most part had great experiences at this location. This week I had 2 bad experiences and the manager seemed to have no interest in making it right! If this had been my first experience with u haul I'd never return.....very dissapointed!!

Angeline F. le

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Terrible Customer Services

Stephen P. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Lucas I. le

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Le client n'a pas laissé de commentaire.

Jason M. le

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Good service. Trailer worked out great !

Lyn S. le

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I set up my truck last minute on my phone. When I get there the truck was ready to go. Excellent customer service. Quick service and was ready to go in under three minutes. Quick return! Would definitely rent from this location again!! Thanks Lyn Scott

edwin D. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

FRANK C. le

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I am a regular customer and it seems like every time I visit rentals get more complicated. Most of the time I end up unhooking my trailer when I drop it off so I don't have to wait. Today my son had to shovel out the trailer and scrape ice that had built up before we could even use it. Just not a pleasure to deal with u haul anymore at all and as a regular customer it should get better as our relationship goes along not worse!

Amanda P. le

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Le client n'a pas laissé de commentaire.

Lora L. le

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I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️

Bruce G. le

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Le client n'a pas laissé de commentaire.

Duana B. le

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I was quite pleased with the quick-service I received

marlena j. le

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I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

Richard D. le

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The two men who received the trailer did an outstanding job! Very courteous.

Gregory M. le

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Le client n'a pas laissé de commentaire.

William L. le

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They made my move less stressful

John C. le

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Le client n'a pas laissé de commentaire.

Peter Z. le

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Fast service! Keep up the good work!

Irene P. le

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Le client n'a pas laissé de commentaire.

Khokan R. le

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Le client n'a pas laissé de commentaire.

Denise P. le

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I rented a storage unit and when I was taking my couch and chair out, it was full of mouse poop. I threw it out. Now I have to buy a new one. Not happy

Michael H. le

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Your mileage charge is really high!

LEN A. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.

Amy R. le

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All of the employees that I spoke with, were very kind, courteous, and professional.

Phillip Q. le

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The manager and support staff were terrific!

Lawrence C. le

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Le client n'a pas laissé de commentaire.

Raymond O. le

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Excellent workers, especially Mr. jeffords. Thank you. Ray OKeefe

Robert A. le

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Nothing everything was perfect

sally S. le

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Everything went very well and smoothly. Staff was awesome. very good experience all the way! Thank You

allen R. le

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The sales associate was very knowledgeable and helpful.

Michael P. le

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Excellent customer service and excellent quality vehicles and equipment. Thank you

Guy M. le

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Great

ROBERT R. le

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Friendly staff, reasonable prices, much easier to rent than buy and maintain a trailer for occasional use.

Jake W. le

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Le client n'a pas laissé de commentaire.

Russell S. le

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The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Richard L. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Average rental experience. The inside of the trailer had dirt/mud that was only noticed when the agent opened the door to put in the furniture pads. Had I not ordered the pads it would not have been noticed. The agent swept it out. Also it would have saved time if the pads were already in the trailer.

Richard S. le

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Excellent service and very nice truck,ran and drove perfect. My only problem was the millage cost more than the rental. Even though I'm disappointed in the cost of the miles, I would not hesitate to use your company again.

Diasane R. le

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when i got the uhaul it wasn’t on a full tank and i returned the truck with the same exact amount of gas it had when i first got it and they still charged me gas fee.

Alexander P. le

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Le client n'a pas laissé de commentaire.

Shannon S. le

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Friendly staff!

Amy S. le

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The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Amy S. le

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Only thing I can think of is maybe have a third person working the desk as well on your more busy days. I was there Sept 30th around 4pmish and with it being the last day of the month they were slammed! The 2 young men were running all over the place unlocking storage units and pulling trucks up. They definitely needed an extra hand.

Carmen P. le

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really nothing. BUT, On Saturday eve Uhaul computers were down so rental took a long time to complete

Alan U. le

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Nothing, all was well-done,

Raymond L. le

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Le client n'a pas laissé de commentaire.

LISA H. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Staff was very helpful and friendly.

Tammy A. le

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The sales rep on that day I was in the store should have been more caress and polite

Melissa L. le

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Le client n'a pas laissé de commentaire.

jeff G. le

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My first request of a 26’ truck was never put through. When I finally able to reserve a 26’ truck I was called the morning of to be told that the truck I reserved was not available, the previous renters of the truck hadn’t brought it back. I was given a 20’ truck but had to travel 10 extra miles out of my way to niagara Falls to pick it up and drop it off.

robert D. le

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Excellent service at both pick up and return. Morning manager (female) was especially service oriented. She’s a true asset to U Haul.

Sergei A. le

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Le client n'a pas laissé de commentaire.

David W. le

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The attendant was very quick to respond. Said hello and processed us quickly. It was a big contrast to the checkout attendant.

Jerry M. le

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Friendly, fast, and professional is how I would describe the employees that day . All was clean and organized . They were able to answer my questions about the services . They let me know about up-grades without being pushy .

Thomas F. le

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Le client n'a pas laissé de commentaire.

David C. le

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You need to discount my invoice $50 because the equipment I reserved was not available on the morning of the 8th when I originally needed it. And maybe you can tell your Sunday morning employee to show up on time so the customers aren't lined up waiting while there is only one person working. Two Sundays in a row doesn't speak well for UHaul.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Janet H. le

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Nothing! Staff was very friendly and helpful as I was in a time Crunch and he (young man who rented me the vehicle) was all over getting me in and out!

Lee H. le

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Just keep on doing what you have alway done treat ppl the way you want to be treated . all is good with me . I'll be back someday

ALISON S. le

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Le client n'a pas laissé de commentaire.

Frank A. le

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Le client n'a pas laissé de commentaire.

Lauren L. le

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I was told I would be sent an email receipt and never received it

Ashley A. le

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Le client n'a pas laissé de commentaire.

Allen W. le

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Most importantly was the fantastic experience with the folks working there. Thank you.

Miah P. le

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Need to show the employees how to fully function the dolly. The rep who helped me didn’t really know room had. Had to use YouTube to be 100% accurate

Martin M. le

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Nothing it was excellent!

Gabriel C. le

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Le client n'a pas laissé de commentaire.

Katrina A. le

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Friendly and helpful staff. I would recommend this location for any storage services.

FRANK A. le

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service was excellent.

Karen B. le

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my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Luis L. le

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Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

leonardo m. le

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Excellent

SIMEON M. le

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I had a beautiful experience with U-Haul

Victoria P. le

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They have been wonderful

Dannie W. le

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The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Katrina A. le

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Professional staff and informative.

Inez C. le

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Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Aisha N. le

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Clean safe facility friendly staff would recommend storing your things here

JUDITH R. le

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I am not moving out I don’t know where that information came from

arrie h. le

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Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

CHIH-YAO C. le

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Very good!!

James S. le

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very clean an secure i really like the access card and all the cameras

Patricia B. le

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Very good. Met our multiple needs.

Malvenia w. le

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Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Laura G. le

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I have not had a problem with uhaul I always use them when moving

michelle p. le

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Best staff, explained everything thoroughly and even was smiling the whole time

Catherine M. le

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I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Richard A. le

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Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

raymond l. le

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great team very helpful

Victoria P. le

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Had to cancel

Korie S. le

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While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Beatrice H. le

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I really appreciate the great customer service I received while there and everything is satisfactory.

Susan M. le

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Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

cynthia r. le

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Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

Joseph B. le

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Tina was amazing. A true professional.

Joseph B. le

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Tina was amazing. A true professional.

joe r. le

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The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

HEATHER W. le

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I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

eric r. le

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Staff was helpful and quick to assist with setting up the proper equipment.

William M. le

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great service

kelly a. le

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Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.

JAMES H. le

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Very clean