The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Staff was above and beyond excellent and I will not forget the service I received

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Roof leaked , new mattress damage ,no insurance ,no compensation!

Great folks and Tina helped me much

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

So far very good.

nil

Very easy to rent, very nice and convenient.

I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️

I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Friendly and helpful staff. I would recommend this location for any storage services.

service was excellent.