Customer Reviews for U-Haul Moving & Storage of Niagara Falls

3383 évaluations

2485 Military Rd   Niagara Falls, NY 14304
(Across from The Griffon)

(716) 297-7546

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 297-7546

2485 Military Rd
Niagara Falls, NY 14304
(Across from The Griffon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Rien

Kortez T. 
Évaluation :
5

My overall experience was great!

tMI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Need to make sure that all rented equipment are on board before leaving rental location........ I did pick up dolley later on with out any issue. This was a good experience!

JERRY C. 
Évaluation :
3

Tell customer that when you purchase the insurance for vehicle that is for liability only. If someone backs up or makes damage to vehicle, it will cost you a250,00 $ deductible !!!

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESSICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE A D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNT E. 
Évaluation :
3

Very dirty truck, smelled like cigarettes

ROBERTBRUCE M. 
Évaluation :
5

Good customer service!

Richard K. 
Évaluation :
5

Invest in your employees, they are what make the experience worth while.

Alexander B. 
Évaluation :
5

I saw a roach in there. Scary but other then that the staff was great.

Teyona R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda N. 
Évaluation :
5

The employees were very helpful and professional. I would recommend this Uhaul location to anyone.

Mark S. 
Évaluation :
5

The people at Tetris never showed up to load or unload. When I contacted them the man who refused to give his name said he had been trying to contact me. The number he gave was nothing that I was familiar with. When I asked for his name he hung up on me. This was the second time I tried to use them and it backfired both times. I will never again use them and definately will tell anyone I see not to use them as they are not reliable. I had the opposite experience with the company in Rochester last week who were wonderful headed by Tony Taylor. Please pass this info. on to management. Thank you! Jan Mazer

JANIRENE M. 
Évaluation :
5

EXTREMELY helpful, courteous, and understanding. I had had an issue with the location in Buffalo and was referred here by U-Haul home office. Everyone was so helpful, and kind. Above and beyond, exemplary in customer service. Please give the owners/manager a raise or some sort of recognition. Thank you!!!

Ilana C. 
Évaluation :
5

It was perfect .. staff very efficient ..thank you

Elisabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENEW F. 
Évaluation :
5

Very professional and polite...appreciate the service

Clarence J.  |  Premières impressions 
Évaluation :
5

Same as the pick-up! Niagara Fall Office went out of their way to assist me and made the drop off super easy. Overall experience could not have been better...great job Uhaul a d thank you!

Donald B. 
Évaluation :
5

He was friendly

Daniel C. 
Évaluation :
5

Customer service rep was amazing! Very professional! Nice and clean

PATRICIAELEANOR P. 
Évaluation :
5

Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn't be more friendly or accommodating!

John S.  |  Expérience générale 
Évaluation :
5

Very helpful staff and location. Easy drop off. Handled the situation and questions appropriately.

Danielle M. 
Évaluation :
1

My issue is not with the Military road location. In fact the person who helped me was friendly and just doing the best he could under terrible circumstances. My problem is that, despite the fact that I registered my 15 foot uhaul almost a month in advance, the day before I was told I would have to pick it up in another town. Then I was changed to a 30 foot truck on the Main Street location in Buffalo. However, the truck was not there. Then, I was downgraded to a 10 foot truck at the military road location. This location was 15 miles from my house and I didn't have a car. But it was my only option. No one compensated me for the downgrade in my truck, nor did they have the dolly which I ordered and paid for. The downgrade meant that we had to throw away some valuable furniture which we now have to repurchase in our new location. I wish I could get my money back for the awful inconvenience and terrible experience. I will certainly rent from a competitor in the future.

EVANTHOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITHANN W. 
Évaluation :
1

Upon receipt of the vehicle there were large scratches on the side, broken bumper, soda cans in the back seat, that was not noted on the walk through. MovingHelpers schedule delay pushed my load/unload schedule back which in anticipation cause a delay in vehicle return. I requested another rental day in advance noticing a possible movers delay. The employee's were rude, threatening and condescending on how predicted delay was all the customer fault even though they were informed that a delay will occur and would not accommodate the customer's request for anticipated delay in returning the vehicle.

JOSEPHHENRY VIVE A. 
Évaluation :
5

Everything's good! Keep up the great service!

PETERJOHN Z. 
Évaluation :
5

Nothing - excellent customer service, fast easy pickup and turnin.

Robert W. 
Évaluation :
5

The windshield had bugs on it when I tried to clean it it got worse I told the manager and she said she would take care of it thank you

RICHARDJ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

John was helpful and very efficient. If I had a business I would seriously hire him away from you.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVELISSE R. 
Évaluation :
5

Service was excellent at the store. Woman was very kind and helpful with all my needs. I realize the store is short staffed. It would be nice to be able to call store directly instead of corporate, but I understand staffing is an issue these days. Those who are working are doing a great job!

Robert H. 
Évaluation :
2

It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.

Pamela W.  |  Expérience générale 
Évaluation :
5

Great service. Efficient, friendly, and thorough.

Melissa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Start to finish was great! Thank You!

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY NELSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harbhajan S. 
Évaluation :
5

The new gentleman was super helpful and knowledgeable, I want to thank him for the amazing service but I forgot his name, he is bilingual

LUISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas A. 
Évaluation :
5

great staff ,treat you like a person not like a number. No what staff member they always make eye contact when speaking to you .

kirk M. 
Évaluation :
5

The check back in was a nightmare at 1041 pm trying to be nice and return early so someone else could get a truck and I spent over an hr on the phone waiting for someone to pick up my call And in that time I went to make sure I swiped out of my storage unit I had seen a small uhaul truck leaving from the back before I got there When I checked my card said unable because closed which was fine But when I walked past the sliding doors they opened so I looked in to see if the key was in correct position the burgled alarm sounded So you need to have your guys that shut the building down make sure that is in right place when they lock up so this don't happen in the future

PAMELAA M. 
Évaluation :
5

Overall, the experience was great. However, the website was a little daunting.

francesco G. 
Évaluation :
5

Thank you for your great customer service and going the extra mile for my family and I Everyone was helpful and courteous I'm honored to have used your services.

Mary T. 
Évaluation :
5

Very Friendly staff, every time I've gone in there everyone has been pleasant to deal with. They helped me with extending the time frame I had originally booked as the movers I hired were not reliable and not responding to my calls/messages (9 hours late). Very thankful to uhaul for extending my time so I could get my furniture.

SHALINAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree V.  |  Online Move In 
Évaluation :
3

they forgot to include the furniture pads i had paid for. didn't realize until i was back at home, about 20 miles away

ARTHURV III T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODDDOUGLAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANTIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert B. 
Évaluation :
5

Keep up the good work!

PETERJOHN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome S. 
Évaluation :
5

So fare all is top rate and everyone has been most helpful. Thanks

Barbara H.  |  Premières impressions 
Évaluation :
1

Clean the truck was nasty looked like blood I have pictures … I asked the guy to change the gas he did not just said to put it where it was I turned it in early couldn't use it In that condition the rep on Sunday morning offered me 10 % off … The last 2 times I rented from here trucks been dirty but this was just nasty

KELLEYMARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Great customer service, Fast and Friendly.

James D. 
Évaluation :
5

Rien

David L. 
Évaluation :
5

You need to improve your communication skills. I was notified the afternoon before my move that the location I chose did not have my size truck. Had to drive 1/2 hour away to pickup truck at a different location. Then when I turned it in was charged extra because we went over mileage limit.

Patricia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESROBERT R. 
Évaluation :
3

Have roadside customers service agents available and call customers back. I could've spend a night on the road if I didn't have that truck driver to help me

Kalebela K. 
Évaluation :
5

The location changed my reservation from a 15' truck to a 26' truck which made moving exponentially more difficult.

GERALDGUY C. 
Évaluation :
1

Update your online inventory....!!!!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESHAYS B. 
Évaluation :
3

This was a frustrating horrible experience for me. I set up my reservation for a 20 foot truck. The day of my move- pretty much last minute- I get a call saying the truck I wasn't going to be able to have the truck for the day I reserved because someone else who had the truck was having problems. Someone else's move should NOT have anything to do with my move or anyone else's move. There should be enough trucks of different sizes. The computer was not working and it took about 15-20 minutes to get my payment processed. This was a horrible experience for me.

Patricia P. 
Évaluation :
5

Very good service. Helpful employees and very accommodating

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O. 
Évaluation :
5

Make sure the size rental is available as ordered. I received a call the day before pickup stating the trailer I ordered was unavailable and that they upgraded to the next size at no additional cost. Problem was my vehicle could not pull the larger weight. No trailer was available for my Saturday pickup. I was rescheduled for Sunday pickup. It worked out but added stress to my departure.

KAREN C. 
Évaluation :
1

I have rented uhaul trucks many times these past two years. The vehicle 10ft truck given to mr on 7/28 was a disaster. Truck pulled up. Employee walks away into the store I get in. Dome light on NEVER turned off. Large Uhaul advertisement cardboard sign left on dashboard. I take care of removing it, still can't get done light off. Drive vehicle on the thruway to have the large visor drop in my face while driving 65 miles per hour. Try to fix. It was busted and monkey rigged the missing part was in the side pocket of the door . Had black electrical tape. Brakes were not right. Truck would make a noise and pull to the right. I should have returned the vehicle but I had already started driving on the thruway. Needed to be at a location by a certain time. No window to return. I bring the Uhaul back. Explain to the gentleman my issues and concerns. The VEHICLE needs to be looked at. He in a polite manner states oh thats nothing. The visor does that. I said drop in front of the drivers face ???. The brakes not being right, the dome light being left on having no clue how to turn it off, the visor dropping, scaring the heck out of me causing a serious situation. The truck has the windows cleaned. Back of truck inside looked over , only to be parked in a slot for someone else to rent without being looked over and necessary repairs made. I havent had issues in the past until today. That vehicle should have been pulled in. The visor should have been fixed properly, brakes checked before someone gets in an accident. How does an employee not remove a large cardboard advertising rent UHAUL off the front dashboard. As soon as I got in the truck, turned the air on the sign blew up front the air. I took it off trifolded it and put it behind the passenger seat. Employees need to be more aware of their trucks especially after a customer informs them of issues only to see them do nothing, park the vehicle waiting for their next customer. Somewhat alarming.

COLLETTEBRIDGET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINAL D. 
Évaluation :
5

Everything went well. Attentive worker. One person was working but he was able to help everyone in a timely fashion and was very positive and informative.

EVELYNMARIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amir I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERERIC G. 
Évaluation :
5

None at this time

AMANDANOELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMYLEE JR C. 
Évaluation :
5

Keep up the good work!

PETERJOHN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hassan M. 
Évaluation :
4

Less than 24 hours before our appointment I was told that my original location would not have my reserved equipment at the time I requested it. So it was either take a truck that was half the size I needed or wait until 2 pm (8 hours after the time i needed it). They also offered me the truck I requested at a completely different location which ended up adding miles to my trip and overages on the reservation. In the end it worked out, but added to the stress of my move.

Kevin B. 
Évaluation :
5

Get the tires balanced on the truck... and put diesel engines in the trucks. Service was outstanding though.

MICHAELD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANGKEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie-Shie B. 
Évaluation :
5

Thanks

Scott D. 
Évaluation :
3

I reserved the truck for 6 hours, the mobile check in didn't work, I had to wait in line do by the time that was all finished I only had the truck for 5 hours, I estimated 28 miles driving and actually only drove 20 but was charged for the full amount, I even refilled the gas with more than what was necessary but was not given any type of discount

Karen M. 
Évaluation :
5

We had reserved for the 2 days after my daughter's wedding. The very next day… early Sunday morning we rushed to make a quick call to UHaul to change our original request. Ever part of changing the reservation and assisting us was prefect. My husband and I our truly appreciative to the Customer Service reps that listen (we had a ton of wedding decor and supplies that needed transportation) to the UHaul reps in Niagara Falls! You all were wonderful!

CHRISTIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAHA E. 
Évaluation :
5

In the trenches that is my life right now Heather was a shining angel in the fog of despair. She went way out of her way for me on this crazy day to make it a little less stressful. This most likely isn't me being super dramatic, I think she has magic powers.

Sammi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Anytime I need to rent in the future this will be the place.

MICHAEL P. 
Évaluation :
5

Free coffee...

DANIELDAVID C. 
Évaluation :
5

Have little ok hand soap or Kittle ok wipes

FELICIAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLB C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATRINAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Straps on tow dolly were warn and fraying apart

CONNERJEFFREY J. 
Évaluation :
5

My experience with your company was great from start to finish

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwain G.  |  Expérience générale 
Évaluation :
1

I did not get my free month rental because I had a previous rental. also I had spent 91 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Dorothy Brown P.  |  Online Move In 
Évaluation :
5

Great staff and service was excellent. Would recommend.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni I.  |  Premières impressions 
Évaluation :
5

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Renee L.  |  Online Move In 
Évaluation :
5

I just wish there were more hours and you staffed with extra people so not to stress out your one or two workers

PAMELAA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Premières impressions 
Évaluation :
1

Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.

Melanie V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice O.  |  Premières impressions 
Évaluation :
3

Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.

keith p.  |  Expérience générale 
Évaluation :
5

I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 

Jesse H.  |  Expérience générale 
Évaluation :
5

William was awesome; he could not have been more helpful; great experience!

kate w.  |  Premières impressions 
Évaluation :
5

Very well managed facility

Dennis D.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.

Talat N.  |  Expérience générale 
Évaluation :
5

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

kevin N.  |  Premières impressions 
Évaluation :
5

Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Aj L.  |  Expérience générale 
Évaluation :
5

I received good service everyone was always very helpful

Linda C.  |  Expérience générale 
Évaluation :
5

second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Arthur D.  |  Expérience générale 
Évaluation :
5

Great people. Good service. Frindly smiles

Aj L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D.  |  Premières impressions 
Évaluation :
2

I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

loriE B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and very well corteous.

SYDNEY C.  |  Premières impressions 
Évaluation :
3

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

amy a.  |  Premières impressions 
Évaluation :
2

I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn't give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed 148 $monthly, whereas I thought it was going to be 114 $a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

Alexis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYLAMOINE V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNP M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDAEVETTE H.  |  Premières impressions 
Évaluation :
3

The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Ron P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
3

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

JAMES D.  |  Premières impressions 
Évaluation :
5

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Amy S.  |  Premières impressions 
Évaluation :
5

The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Dannie W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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