Customer Reviews for U-Haul Moving & Storage of Niagara Falls

3304 évaluations

2485 Military Rd   Niagara Falls, NY 14304
(Across from The Griffon)

(716) 297-7546

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 297-7546

2485 Military Rd
Niagara Falls, NY 14304
(Across from The Griffon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwain G.  |  Expérience générale 
Évaluation :
1

I did not get my free month rental because I had a previous rental. also I had spent 91 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Dorothy Brown P.  |  Online Move In 
Évaluation :
5

Great staff and service was excellent. Would recommend.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni I.  |  Premières impressions 
Évaluation :
5

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Renee L.  |  Online Move In 
Évaluation :
5

I just wish there were more hours and you staffed with extra people so not to stress out your one or two workers

PAMELAA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Premières impressions 
Évaluation :
1

Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.

Melanie V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice O.  |  Premières impressions 
Évaluation :
3

Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.

keith p.  |  Expérience générale 
Évaluation :
5

I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 

Jesse H.  |  Expérience générale 
Évaluation :
5

William was awesome; he could not have been more helpful; great experience!

kate w.  |  Premières impressions 
Évaluation :
5

Very well managed facility

Dennis D.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.

Talat N.  |  Expérience générale 
Évaluation :
5

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

kevin N.  |  Premières impressions 
Évaluation :
5

Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Aj L.  |  Expérience générale 
Évaluation :
5

I received good service everyone was always very helpful

Linda C.  |  Expérience générale 
Évaluation :
5

second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Arthur D.  |  Expérience générale 
Évaluation :
5

Great people. Good service. Frindly smiles

Aj L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D.  |  Premières impressions 
Évaluation :
2

I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

loriE B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and very well corteous.

SYDNEY C.  |  Premières impressions 
Évaluation :
3

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

amy a.  |  Premières impressions 
Évaluation :
2

I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn't give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed 148 $monthly, whereas I thought it was going to be 114 $a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

Alexis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYLAMOINE V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNP M.  |  Premières impressions 
Évaluation :
2

Nothing but problems since day one. That's why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.

Tina Marie O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDAEVETTE H.  |  Premières impressions 
Évaluation :
3

The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Ron P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
5

Staff was above and beyond excellent and I will not forget the service I received

Theodore S.  |  Premières impressions 
Évaluation :
1

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

Tina M.  |  Expérience générale 
Évaluation :
3

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn't need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don't know.

Joseph B.  |  Expérience générale 
Évaluation :
3

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Rebecca Z.  |  Expérience générale 
Évaluation :
5

Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

Jessie L.  |  Premières impressions 
Évaluation :
2

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Alan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J.  |  Premières impressions 
Évaluation :
2

Roof leaked , new mattress damage ,no insurance ,no compensation!

Donald W.  |  Expérience générale 
Évaluation :
5

Great folks and Tina helped me much

Robert B.  |  Expérience générale 
Évaluation :
3

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

JAMES D.  |  Premières impressions 
Évaluation :
4

So far very good.

Donald W.  |  Premières impressions 
Évaluation :
4

nil

Bob C.  |  Expérience générale 
Évaluation :
5

Very easy to rent, very nice and convenient.

Denise N.  |  Expérience générale 
Évaluation :
3

I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn't even explain my fee☹️

Lora L.  |  Expérience générale 
Évaluation :
3

I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

marlena j.  |  Expérience générale 
Évaluation :
5

The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Russell S.  |  Expérience générale 
Évaluation :
5

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Amy S.  |  Premières impressions 
Évaluation :
4

Friendly and helpful staff. I would recommend this location for any storage services.

Katrina A.  |  Expérience générale 
Évaluation :
5

service was excellent.

FRANK A.  |  Premières impressions 
Évaluation :
4

my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Karen B.  |  Expérience générale 
Évaluation :
5

Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

Luis L.  |  Expérience générale 
Évaluation :
5

The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Dannie W.  |  Premières impressions 
Évaluation :
5

Professional staff and informative.

Katrina A.  |  Premières impressions 
Évaluation :
5

very clean an secure i really like the access card and all the cameras

James S.  |  Premières impressions 
Évaluation :
5

Best staff, explained everything thoroughly and even was smiling the whole time

michelle p.  |  Premières impressions 
Évaluation :
5

Had to cancel

Victoria P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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