Customer Reviews for U-Haul Moving & Storage of Niles

Rating:

1.0

Rude customer service Explain what comes with the order

Rating:

1.0

Explain what comes with the order

Rating:

5.0

It was a perfect experience. Thank you.

Rating:

5.0

Not a thing! Drop off was effortless and quick!!

Rating:

2.0

This location kept trying to overcharge me, and I kept showing them what my agreement was on my app, and yet they kept telling me that the amount was over $1000 more than what I was already told according to the U-Haul app. I went back into my vehicle and I called the 800 number and they sent me to the district manager and that individual said that they did see my agreement and they couldn’t understand why that person at that location was trying to charge me more. After I’ve been on hold for more than 40 minutes they finally came back and told me to go back inside the store and to go ahead and do the agreement. Again, that person didn’t know math. Finally, I was charged the exact amount that I was supposed to be charged. When I asked that person his name and I said that I would be writing a review, he said.” whatever I don’t need a review.” I will never use that location again but then again I don’t live in Chicago anymore.

Rating:

4.0

The truck i had was not in great shape. It Shimmyed in the front end when hitting bumps or going over bumps. and had over 91,000 miles. Maybe it should have been retired. It was not a problem, however, it may not be the safest vehicle on hand.

Rating:

5.0

No need to 'improve', everything was just perfect.

Rating:

5.0

Great customer service.

Rating:

2.0

You received an extra $20 for free. I returned the trailer that same night.

Rating:

5.0

From the arrival and upon returning the unit all the staff are very nice and helpful. Thank you Uhaul this is my first and it was the best experience ever.

Rating:

5.0

easy to get

Rating:

5.0

Large inventory. Had more available trucks than the other locations when booking.

Rating:

5.0

Drove up, nice fella came out, did quick check over and unhook, I was outs there. Smooth sailing.

Rating:

5.0

Anytime I came in or struggled with the door - Ray was right there to help. Even over the phone for questions. My interactions were only a few but I wish everywhere had customer service like him.

Rating:

4.0

I walked in was shown a few options for what I needed , the woman who helped me was Pleasant and helpful, and her co worker hitched me up and off I went.

Rating:

5.0

Plenty of trucks. Polite service. Thank you.

Rating:

5.0

Did the after hours drop off so I didn't see the location inside. I talked to an agent on the phone and they were very helpful. The return area worked out for us, as we had things to do the next day and needed to get the trailer back.

Rating:

1.0

Workers appeared to be lazy

Rating:

5.0

Staff and the Van were exceptional. I would recommend UHaul and this location to everyone

Rating:

3.0

Better customer service for after hour mobile drop off issues.

Rating:

1.0

Get a whole new staff at that location. No hello or good morning it was like yeah what do you want? While the other person behind the counter is stuffing white castle breakfast sandwiches down his mouth. All attitude my presence was annoying to them. Terrible communication no articulation it was like dealing with two 1st graders. Worst experience ever never going back there again.

Rating:

2.0

The equipment was fine. The customer service was bad. The information on the sheet didn't match the truck and when I brought it up, the woman was not helpful and made me go out and take pics of everything because she wouldn't leave the desk. Then when I showed that the gas wasn't at the level quoted on the sheet I was given alot of attitude and had to push to get it adjusted to the correct amount. When I asked for a new printout of the contract with the updated gas level they wouldn't give it to me saying it was adjusted in the system which I was never shown proof of. I found myself apologizing alot to just get them to write the correct information in the contract.

Rating:

5.0

Very helpful personnel, I had a last minute change and I was accommodated right away. Will sure be back here when the need comes up.

Rating:

4.0

N/A

Rating:

5.0

Great service

Rating:

3.0

I'm comparing this facility to the Morton Grove one (where I normally rent from). It was not as nice as the MG location; it was smaller, dirtier and had only 1 person on staff. That is why I rated it just "Average", but I still received good service and the person on site was very helpful.

Rating:

5.0

Excellent no nonsense service and was given a brand new truck for my move

Rating:

5.0

Taking pictures in the app was buggy. After taking a picture, I had to press the back button for it to save

Rating:

5.0

It was a great experience. Super staff

Rating:

5.0

Great service and very helpful

Rating:

5.0

It was a great experienced for the first time using this cargo van...

Rating:

5.0

Easy pickup and return, helpful employees at the location, van in good shape.

Rating:

5.0

Great customer service and friendly employees - I had a Fabulous Experience!

Rating:

5.0

The team did a great job at this location

Rating:

5.0

Great and on time

Rating:

5.0

I was treated great and the vehicle was clean and ready when I arrived.

Rating:

3.0

The parking lot at this location is in need of repair. It's in bad shape.

Rating:

5.0

The staff were quick and helpful, the facility was clean. Will definitely patronize this location again soon!

Rating:

2.0

The women at the front desk during check out was rudest person I have ever encountered in customer service. Rude, unprofessional, acted like she was bothered I was there, not helpful at all Van rental was fine, check out person was great and that process was fine but the check in was terrible and ruined my whole morning.

Rating:

5.0

The general manager on site was fantastic and helpful. I despise your app and all of the pop-ups that confuse me. He made the process seamless.

Rating:

1.0

Truck had only enough gas for 36 miles when I picked it up. I asked about this and was told that I could put gas in and I'd be credited for anything above what it was when I picked it up. I filled the tank, and when I returned the truck, there was enough gas for 290 miles. I did NOT receive any credit, as I was told that I would. Very expensive and not what I was told!

Rating:

5.0

Very fast!

Rating:

4.0

The app was extremely difficult to use in the beginning when I was trying to upload pictures of the truck prior to leaving the facility. I didn’t experience the same issues when I uploaded pictures upon my return. Overall it was a pleasant experience the man that was working at the store was extremely helpful.

Rating:

5.0

awsome.service

Rating:

5.0

The two people that assisted were fabulous

Rating:

1.0

Horrible. Moved my elderly parents with the help of Park Ridge Puck ups and we both accidentally got a uhaul. They had started loading theirs already so I returned mine within the hour. I was still charged $77! Really?!?! Horrible.

Rating:

5.0

Everything went well.

Rating:

5.0

the lady who helped me out at the front desk was amazing

Rating:

5.0

All good.

Rating:

3.0

The van had a very foul, offensive odor. The inside was dirty. One of the wipers was dull.

Rating:

5.0

My complaint is not about the location. I was just unhappy that I had to drive to Niles. The original location I had selected was within walking distance, and changing the location by UHaul cost me some money and time.

Rating:

4.0

Nothing,just keep what you are doing. The customer service is very satisfying an quick.

Rating:

3.0

This drop off location was fine. But getting there was a three hour ordeal. The contract had us returning at 7508 St Louis Ave · Skokie, Illinois. That location is empty. There were no drop boxes. No humans at all. That location still shows up on the website as an active location. Called scheduling: They sent me to 7240 St Louis Ave · Skokie, Illinois. That location either does not exist, or it's entrance is very well hidden. On my own, I found 7631 N Caldwell Ave · Niles, Illinois. But I couldn't return there because the contract still had had 7508 St Louis Ave · Skokie, Illinois. After getting on Live Chat, twice because the connection kept dropping, I was directed to this location. At this point I'd been on the phone or driving around for three hours! In an epic thunderstorm!

Rating:

3.0

The van I rented smelled really bad. There was a terrible stench of some kind.

Rating:

5.0

a+++

Rating:

5.0

A little far for vehicle pick up butdid not mind because it was a last minute rental

Rating:

2.0

I had rented the truck in Skokie but was bumped to a store 30 minutes away. I am a US citizen with a Singapore drivers license, and the attendant Ryan was not keen to get my foreign drivers license into the system. It seemed like he was rusted or overworked or something.

Rating:

2.0

The truck was completely out of gas, on Empty when I picked it up. The app wouldn’t work to take the photos required to proceed through the app check out, and it wouldn’t just let me skip that step. I was at the Uhaul location for over an hour dealing with it. Very frustrating. Then I still had to go get gas.

Rating:

2.0

No one available at this site to return trailer Sunday morning at 10am. Their listed hours are 9am to 5pm

Rating:

4.0

I had a pleasant experience with the staff and I am very grateful for that. Thank you!

Rating:

1.0

I had a 9 am appointment and so did 4 other customers but the location wasn't opened until 10 am. Many customers left. I am never renting from this location again

Rating:

1.0

I was charged twice, the first charge was the amount that shows on my receipt, the second one I don’t have an idea. I call the customer service and they said because I dropped off the truck the next day, which is not true, I returned the truck the same dar, I spent less than 12 hours with the truck. Also the customer service in this place is very rude, I don’t recommended this place to anyone

Rating:

4.0

I've rented from uhaul many times and the equipment is never in the truck when I arrive, I always have to go in and ask

Rating:

5.0

Very friendly staff.

Rating:

2.0

The staff on site was very accommodating

Rating:

2.0

I arrived to pick up the truck. Everything was fine except they did not have my dolly I needed and they did not let me know. They didn’t have it.

Rating:

2.0

I had to throw out my sofa, because the corridor to the storage unit was narrow, and I wasn't able to get the sofa into my unit.

Rating:

5.0

Great service. They were helpful in answering questions about moving needs and showing me various options to meet the needs I expressed. Great location, the staff is awesome!

Rating:

5.0

Ray hooked it up, going above and beyond to accomodate my storage needs! Was super thankful for his effort

Rating:

5.0

Everything went as planned, and we are very happy with the service we received

Rating:

4.0

The first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.

Rating:

5.0

The storage area was always clean and the staff accommodating.

Rating:

2.0

Size of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10’ Uhaul truck. Thanks

Rating:

5.0

Thank you so much

Rating:

5.0

Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul

Rating:

5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

Rating:

5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Rating:

5.0

Great service. Very friendly staff. Highly recommend

Rating:

5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking