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George Z | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Niles
Testimonials From Recent Customers
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The Worker here is AMAZING Literally will pull up with my U-Haul to return it and he's already in the process of doing it. This man speaks Customer services, and the best one yet. Make him the store manager of the site.
Chamoun DThey helped the check out process but it should have been easy and seamless. I shouldn't have still needed to deal with the new truck not being updated on my reservation.
Iana WYou were supposed to install a 7-Way hitch wiring connector - and you installed a 4-Way instead. When I pointed this out, you sold me an "adapter" to plug it in and convert... but you sold me the wrong one of those!! Nothing was done right here.
Catherine MN/A - excellent staff on site here. Made the return process easy and even fun.
Dylan Sexcellent service from Gino when I picked up the truck Sunday morning great attitude I've been there several times the first time someone's there with a really good attitude thank you Gina it's people like you that may companies like that. Keep growing and getting more business and client to reuse your services.
Victor MThe gentleman working on 24Mar24 was awesome. Thanks for the help
Chris MNothing! My experience here was fabulous. Check-in was quick, and the staff very friendly and helpful.
Judith MNot a thing. Place runs like a well oiled machine. Leave them alone to do their jobs!
Ron TAwesome drop off. So easy!
Clayton PVery friendly, easy and convenient. Service. Was top-notch.
Jeff MThe vehicle that I reserved was ready to go with a full tank of gas and very clean. Customer service is thorough and the person that received the car during my return was courteous. Overall a great experience.
Michelle FSuper easy and great customer service!!!
PANAGIOTA TI feel I got robbed for my money will be in tomorrow my 100 deposit was gone size 15 truck I got charged 90 bucks plus 100 down wen the size truck was 29 bucks I got ripped off I do not recommend this place ever again
rene dBest location yet. We always rent from there and employee there never fails at doing his best to help
munir abrakes on auto carrier transport did not work properly. I took it back and neither attendant even knew there were surge brakes on the trailer and told me it was fine. It was not. I have rented this type of trailer from Uhaul 10 times. The second one's brakes did not work well either, and when stopping the trailer kept pounding several times against my hitch. Additionally the attendants were not very polite, chastising me for parking in the wrong place when i had specifically asked where to park.
Robert WI'm confused why I was charged for 12 protective pads and not only 6. There were 6 in one pack, and 6 in another pack which were tied up in the truck with a green plastic lock. I didn't use them thinking this would save me money since I didn't break the lock. I also didn't use the utility dolly which also had a green plastic lock thinking I would save money by not breaking the lock as well (plus I ended up not needing the dolly and the additional 6 protective pads anyways). Why was I charged if I didn't break the locks?
Olivia HThe young man in the front (John if I remember correctly) was so patient and helpful! He made it a great experience for me and I will be a returning customer
Miriam CWork on customer service!
Shunisha WAlways great customer service
Michael LThe staff at this location were wonderful to work with.
Mark YAmical
Douglas COnce again ray is awesome! Always jumps to get me the equipment I need! I rent from this location 4 to five times a month and always a pleasure to deal with the staff!
EDINA KExcellent service, quick and easy reservation process, no wait for vehicle upon arrival. Seamless, would definitely work with this location again!
Julie GAlways great service
George DRay goes above and beyond! Most professional managers I have seen at U-Haul! They know their equipment and always have an excellent attitude.
EDINA KEXCELLENT service as always, from all parties at this location (three different persons all working together seamlessly from the inital telephone call, to the rental, to the return. All top-notch!
Michael Pno idea.
taykar sService is excellent and updated nothing required for improvement
rafid EPolite sales associates. Friendly, easy to pick up a rental pickup and it was easy to drop off. I couldn't ask for anything better. Merci.
Michael WGood knowledgeable people!
Ron TFast and easy, very helpful staff
JULIUS CThank you uhaul
ADAM WThe team was very helpful in assisting me remove the trailer. Merci!
Barkat ATrailer needs caulking Leaking noted Moving blankets were soaked so the furniture was wet Good thing we were not going far and able to dry off the furniture
MICHAEL LCustomer service was very friendly and helpful
DANIEL tAll good
Gino DAttendant was very friendly andhelpful
Talha RThe rear door of the first truck we checked out was frozen due to cold temperatures and snow overnight, so we had to inspect and check out a second vehicle. We bought the LDW, but it had a $250 deductible, so we still had to fully inspect the vehicle for damage. Many rental companies waive deductibles when their LDW is used which eliminates the need for a tedious inspection process with pictures being needed to dispute damage not visible in the low resolution photos provided as verification to the renter. Explain how tolls will work. After using the tollway, we entered the truck on our toll account for the hours of our rental. We did not know the type of truck to use and we were told by the tollway authority that this license # is considered a passenger van even though this 4 wheel, 10 foot truck has no windows other than in the cab. There would have been no match to our toll account, we were told, had we not gone to the office of the toll authority to manually pay our toll charge within the 14 days allowed and describe the vehicle we used. Charges assessed by U-Haul for tolls are likely to be higher to allow for their processing, thus, we wanted to pay our tolls before U-Haul was billed for them.
James MThe tag team that works at this location are professional, helpful, kind and very efficient! They are fast to get you settle into your rental. I think they have great work ethic and love to see them. I know I will be taken care of. Thanks
EDINA KGeno was so informative and gave me some good pointers on my moving project. He was not just an order taker. That gave ne confidence and the move was a success.
JIm CI really appreciate the fast friendly service I received, great job!
PAWEL KHello Try to get more Vans /Alway promise the Van but when you arrive for pick up there are No Vans available Highly insulted I think this is inconsiderate of the client Be more honest just say I don’t have it right now
VALERIE NGino was great! Got me the vehicle I needed just for a couple hours and I was able to complete my moving task! Will definitely go back to this location for all my rental needs
anna mWonderful people to deal with
Julio OMake sure inspect the equipment by a professionals before the customer get on the road so they can feel safe to drive to the destination
mohammed fMost of the time the gas tank is not full There has been many times that I put in extra Gas because it’s to hard to figure out the exact Amount to put in on the contract the gage on the Truck is not the same as on the contract I even talked to the manager at a different location were the gas tank was on the f but not Totally full and I was told not to argue with her As a customer this rubs me the wrong way And there was a time I put in a little less gas in and Was charged 10 dollars I rent at lease 4 times a month Thanks Brad
Brad GI walked in an no one welcomed me or indicated that they were even there. I found a lady sitting behind the counter that was rude, lazy and clearly did not want to be working there. I asked if there was somewhere I could park my car while I had the uhaul for a couple of hours and she asked the other man working there - he didn't even look at me and just said no. I returned the uhaul and the man just walked out the door, did not speak and looked over the vehicle and then just told me how much I was going to be charged and he turned around and walked back into the store. Worst customer service ever. Did not even acknowledge that I was a person, much less a customer.
LAURA KKeep up with the paces
Adetola ATrailer was not checked out. Fender was defective rubbing into the tire could have killed us.
pati tI was given wrong informantion on the time my truck needed to be returned.
Woo CThe customer representative was very helpful. He did a great job
JOSEPH ECustomer service who helped with reservations and return was superior. Highly recommend this location.
ALEX KThe atmosphere in the store was very cold and unwelcoming. I felt like I was a bother to the customer service rep to do her job. Overall the truck and location was great.
Evelyn CI frequently rent from this U-Haul location. The managers,Ray and Sanders, are always helpful, courteous, and respectful to their customers. Being a regular the team there always gives me the red carpet treatment. But I also get to see them interact with the other customers. Sometimes those customers are agitated and frustrated. Let's face it "moving days" are not usually easy or fun. The team at this location treats those negative, stressed out, and sometimes even hostile customers with that same smile and red carpet treatment the hat is shown to regulars like me. GE I and Matt are really great employees. Hats off to them! I know that it's because of the great leadership at this location. Keep up the great work Niles U-Haul! And thanks for your consistent great service.
James HThere was a dolly inside attached to the wall which took up valuable truck space. I didn't like that. Otherwise everything was great. Staff all excellent!!
SARA HVery skilled workers. I recommend it to everyone..!!!!
Bohban KI was unable to check in online and had to go in the store
James SGreat friendly service
Patrick SNothing, everything was great!! Don't know the workers name but he was quick and efficent !!
Joseph GThe gas cap was supposedly loose, turning on the check engine light. I was able to call the number and get to talk to a mechanic, which was reassuring, but the light turned on and stayed on for the duration of the use of the truck, which was a little anxiety-producing. The teen who was the customer service agent was polite and provided good customer service.
Elizabeth HThe gentleman who waited on us (unfortunately I didn't get his name) couldn't have been any more attentive and accommodating! He was very patient and explained everything in detail.
Margaret SNone that I can think of. Have used the location couple of times. So far satisfied. Will use it again in the future if needed.
Valeri GFriendly staff and a very nice van. Easy return the whole rental experience was good.
mike sThe staff when booking the truck was so pleasant and so helpful. My daughter previously used the same location and raved about it. The woman at the counter (Beatrice??) was amazing. The gentleman working with her.....also very helpful. I called right before returning the vehicle and again the staff was top notch!!!!! Highly Recommend this location!!!!
kathy bThe guy that was there this morning is great. Great attitude, pleasure to work with. Same with the guy that was there when I returned the trailer
nathan cRaymond is always helpful. Have used before and will continue to.
JAMES GEverything went as planned, and we are very happy with the service we received
Melissa P | Online Move InThe first security code in the email did not work but the staff at the facility was able to help me with a reset code and I was all set. I also rented a cargo van and that transaction was seamless.
James P | Online Move InThe storage area was always clean and the staff accommodating.
Eunice C | Expérience généraleSize of unit not as advertised with small entry doors restricting further what you could fit in the space. Had to cancel and go with another self storage option because the room was too small for my items in a 10' Uhaul truck. Thanks
Jane A | Expérience généraleThank you so much
Roberta H | Expérience généraleEveryone is so kind and friendly and most of all understanding!!! Thank you uhaul
Roberta H | Premières impressionsThe manager at Niles Uhaul was very helpful, kind, and understanding. Excellent service à la clientèle. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.
KOU X | Expérience généraleEvery time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.
Kim S | Expérience généraleGreat service. Very friendly staff. Highly recommend
JOHN S | Premières impressionsThe manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking
ALAN Z | Expérience généraleShould the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.
PATRICIA M | Expérience générale