Customer Reviews for U-Haul Moving & Storage of Niles

3 083 évaluations

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Close this location. Staff was rude, not welcoming, and not helpful. Truly a terrible experience. I returned truck late so I wouldn't have to deal with staffâ€"incurring fines. Never again.

MATTHEW M. 
Évaluation :
1

Had to return to replace wiper blades as were wrong blades and scraping. Inside cab not wiped down clean. Gas in dispute as it said fill but ran out in 70 miles refueled 130,00 $. App would t let me close out uploading pictures, so was charged for not using app, charged for refuling charged for cleaning. Truck was swept out clean interior no trash. Wiped down interior. No reason to charge for any. Contacted Store and spoke with Ray store manager. He was rude, would not help me on any disputes including gas. I asked him if people have issues with app and he said all the time. I too have had various lengthy issues in the past.

Keith H. 
Évaluation :
3

it was just OK. The people were not that friendly and I did not have a lot of confidence driving away from the facility for a first-time user of a trailer (equipment)

MITCHELL L. 
Évaluation :
5

Always good , good location and they always have what I need, thanks so much

MANUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER R. 
Évaluation :
5

Based on my experience today everything was fantastic!

CELINA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Easy and quick drop off !! Thanks for the great service

Gregory M. 
Évaluation :
5

Tony was great

ROD B. 
Évaluation :
5

She us a wonderful lady. Good job. Thanks

OLUWAFEMI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE N. 
Évaluation :
5

Staff was friendly. The process of on-boarding and drop off were FAST and could not have been faster. You have a great Team. I look forward to my next rental.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIUSZ Z. 
Évaluation :
5

Ray was excellent - so helpful and professional!

MELISSA F. 
Évaluation :
5

Smooth again. Thanks again. Recommend this UHaul for rentals

RONALD M. 
Évaluation :
5

All I can say smooth covers it all. Friendly and efficient. I will be back Thanks Niles UHaul crew

RONALD M. 
Évaluation :
5

Im glad you replaced the previous guy i was nearly going to leave one day he was so rude angry and very unprofessional

SEAMUS P. 
Évaluation :
5

Beatrice and the manager was professional, patient and accommodating. I just want to say you two were awesome and the best part of this moving process without your help it would have been a nightmare. Thanks for everything!

VYDREA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CREASON H. 
Évaluation :
5

Good service.

Vasile S. 
Évaluation :
5

Sorry I forgot the gentleman that served me but, he's an excellent person.He made sure that I was happy 😊.

HANIBAL B. 
Évaluation :
4

The U Haul app sent me to the wrong store for pick up. The correct store was a short 7 miles away, but it was very annoying since I was in early morning Chicago traffic. Don't know why they sent me to the wrong store first.

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Everything went smoothly! Thank you!!

PAMELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcy O.  |  Expérience générale 
Évaluation :
5

The experience my wife and I had was great . It all started with the initial phone call we made to rent the truck . Thank you for everything. Definitely would recommend this U-haul to friends.

REINALDO G. 
Évaluation :
5

When I driving the wheel is not good.

YIRIELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Y. 
Évaluation :
5

I had difficulty reserving the moving help on your website and found out that after going through all the steps, the movers were never reserved. Needless to say, I was very upset but Ray stepped in and literally saved the day. He had found reasonable movers for me while I was on the phone with him. I was skeptical but the movers he recommended showed up and they were excellent. This could have gone very badly but Ray found a solution very quickly and didn't give any excuses or place blame like the moving helpers listed on your website did. In a nutshell, Ray cared about the customer during a time when many businesses simply don't seem to care at all. HARD TO FIND EMPLOYEES LIKE RAY!

RENEE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Great business and great staff at this location. Always a positive experience (been coming to this location for 15+ years).

Scott W. 
Évaluation :
5

Nothing …Ray was excellent in process

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDMUND S. 
Évaluation :
5

The website was hard to accept the location. I had to click the button more than once and it still did not accept.

Sabrina C. 
Évaluation :
5

The dude behind the counter was great. Fast and efficient. I was outta there in minutes. Everything was explained

MARK Y. 
Évaluation :
5

Everything was fine. No complaints. Please keep up the good work. The guys were great

CHRISTOPHER S. 
Évaluation :
5

Thanks for great service!

TYLER S. 
Évaluation :
5

Very helpful people!

SCOTT K. 
Évaluation :
5

Rien

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Q. 
Évaluation :
1

General Manager I spoke with was very rude when I was simply asking him how he can help and he responded “I can't” several times before hanging up on me

Andrew T. 
Évaluation :
1

The app was horrible to navigate

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Quick, rapid process with both pickup as well as drop off.

DAVID R. 
Évaluation :
5

The manager was wonderful, but I was there for almost an hour because the system was not working properly. I've worked in customer service long enough to know how it goes, but a good system or at least a reliable backup for when there are issues would be helpful in the future.

KIMBERLY F. 
Évaluation :
5

Great customer service! Everyone was very friendly.

STEPHEN K. 
Évaluation :
5

excellent customer service and wonderful enjoyable personalities working there!!!! favorite u-haul experience so far

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
1

Customer service is not good. The guy even made fun of me for saying they charged my card when i didnt want to and asked how many times i used uhaul that i didnt know they put a hold on my card

CLAUDETE P. 
Évaluation :
3

The employee (Ray?) was great. Super nice, helpful and patient especially when YOUR software keeps crashing. Why do you have such cheap/poor internet? I was waiting 15 minutes for your POS software to work and the U-haul employee had to do it off his mobile. This is embarrassing for a company the size of Uhaul. Get your shit together.

Roman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro M. 
Évaluation :
4

I was speaking to Ray (GM for Uhaul). I got the dolly and general inspection was fine until we strapped the car and noticed the strap was torn. I had to buy a strap because it would take hours for the "help" to come to us. Then the lights on the dolly kept popping out on the socket. I had a few hours before it turned dark and taking a risk of having to get pulled over .

SAJID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HArry C. 
Évaluation :
5

Ray the manager was super-nice and helpful also the gentleman who received the truck was very professional as well.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Nothing Everything was good

WILLIAM N. 
Évaluation :
5

You're landlocked, so providing ample customer parking might be a problem.

John S. 
Évaluation :
5

Did a great job. Keep it up. Thank you

Daniel C. 
Évaluation :
4

Replace the bald tire on the left rear side. Adjust the brakes to avoid "hopping" when engaged (it was anything but smooth).

BARRY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME S. 
Évaluation :
2

Had to drive 45 miles to Nikes to pick up the rental truck. My original location (reserved 6 weeks prior) was 1 mile away from my home. This same result has now happened to me 3 times. You comped me 35 miles but it was 10 miles less than my drive home and no comp for gas. I also had to have a driver take me to Niles. No compensation for his time, miles, and gas. All in all I got screwed despite being very prompt with my reservation. Truck was fine. Reservation or lack there of sucked

Jon S. 
Évaluation :
5

good service

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

Nice, friendly, efficient worker (was there on Monday, September 6th at 10am)

JEROME S. 
Évaluation :
1

Better customer service and know how to talk and treat a person. Been a customer for a long time don't know if I would return. William was not very polite both times picking up and on the return. Also the van was filthy had to wash the windows inside and outside.

DANIEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Everything was great

JORDAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Not an improvement but a compliment - this location saved the day when another location fell through. I don't know what we would've done if it weren't for the Niles location! Kudos to this team!!

BARBARA T. 
Évaluation :
5

Person working at Checkout was highly efficient.

ROSS R. 
Évaluation :
5

Truck was as advertised. The service by the manager, William was excellent.

Jeffery T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison B. 
Évaluation :
5

Get rid of the ‘Location' step when someone is dropping off the U-Haul vehicle. It's obvious when the keys are returned through the slot and found the next morning that the person was at the location.

JEREMY A. 
Évaluation :
3

I dealt with a manager in the past who was extremely rude. If I didn't need the equipment I would have walked and gone to Uhaul competitor. However the young guy who I dealt with today made the process quick and easy.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF B. 
Évaluation :
1

Remove William from customer service, terrible and a cheat.

DAVID O. 
Évaluation :
1

The worker there is very ignorant. I have rented from this location over 10 times and everytime im there i have the same experience. He always makes slick comments, and he talks to you like your an idiot. You can feel that hes annoyed because you came in like you inconvenienced him. Just tired of his negative attitude. I always try to be extra nice i figure maybe hes having a bad day but its definitely just his personality. I wont be going back to this location.

HANY S. 
Évaluation :
2

The general manager the day of Saturday, August 28th was rude, unknowledgeable, disrespectful and he displayed no professional skills.

CANDIS M. 
Évaluation :
5

Give em a beer

GERALD G. 
Évaluation :
1

I have never been treated worse!!! That General Manager should be fired immediately! I have rented before and he had an issue than! Carlos I believe is his name is is ruining your business! I brought the truck back, gassed up, swept out and with my broom! I pull up and the return line is out to the street so I pull up and ask one of the kids to run in and ask where we should park! Meanwhile I go in and he doesn't see me and he goes out to inspect the truck I'll follow and as usual he opens the truck and says it smells like garbage, yes he says it smells like like garbage and he should charge us! Mind you we only moved some high end couches, I immediately say to him it smells like garbage and tell him it doesn't smell at all and he's full of it! He call me a fucking asshole and I let him have it! This man does this to all of your customers but they are to afraid and let it go! Well he met his match and he shut up quick because he was about to have a big problem! I told him I was going to write a review and here I am! I also will call the 1 800 number! He needs to be removed! He has no customer service and could care less, You made him the General Manager you should be embarrassed! I am happy to meet anyone of your corporate people at the Niles location and confront this Monster or You can call me anytime because this guy has to go! I am a business owner and I would rather shut my business down rather than have this moron mistreat people! Please call Tim Calcagno 847 370 2321, I also had two young men with me, I imagine you have video!

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA L. 
Évaluation :
3

agent was surly and seemed as if he needed a helper

michael F. 
Évaluation :
5

Great service, knowledgeable.

CAROLYN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten S. 
Évaluation :
3

This was only a drop off location so I can't rate the location.

MIGUEL O. 
Non les évaluations ont été soumises pour cet établissement.

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