Évaluations des clients U-Haul Moving & Storage of North Amarillo
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of North Amarillo
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Steven W. le
Nothing to improve! Everything went fast and smoothly! Excellent service.
Phillip F. le
Eva was outstanding! Very polite and helpful
Robert A. le
I had to come to this location because where I was supposed to get my truck from was closed. Apparently a truck wasn't returned on time. My complaint not a phone call, email, or even a text message from Uhaul about it. Then I have to speak to someone who is in a different city from where I live when trying to call the local store. I received a receipt for $43 and change yet my bank account shows that I am charged $53 and change. Lousy way to do business
Estefana G. le
The sales representative was very helpful
Mariah B. le
We did not receive the vehicle we reserved. Instead given a smaller moving truck due to something going wrong on the company’s side. This was a problem for my family considering we were moving from a different town on a time frame. More trips and money was spent than we planned for because we didn’t receive the correct size moving truck. Very disappointing.
Lance F. le
Have a key code with a locked gate around the complex bc homeless people flock to that location
Missy M. le
This location needs more personnel. It took 45 minutes to return a trailer.
Wendi S. le
Forgot to include the utility dolly that i ordered. Did not offer to bring one to me
Michael W. le
I checked in and paid at my online account the night before - had to show all my items again at physical check out - my credit card was charged a 2nd time - will call U-Haul today to straighten out - probably will limit what I do with the online account in the future - nice helpful folks at location.
Derek W. le
The guy working there at the time was excellent, good-natured, and very helpful. I believe his name was Sebastian. Give this dude a raise.
kenneth B. le
I just wanted to say that the customer service was excellent
Michelle T. le
Returned the rental and they did not register it being returned. Still waiting for resolution.
Brian S. le
The equipment we reserved online (furniture movers) was not available when we went to go pick up the truck, so we had to make another stop a Lowe's to purchase what we needed. The employees were nice and helpful, but very slow, so be prepared to have to spend some time at the store. The gentleman that was helping us did find a better deal by dropping the truck off at a different location, which was great, but the drop-off location was not changed on our contract and turning in the truck at the drop-off location was a major hassle as the return location would not accept the truck without a fee. Needless to say, we were pretty upset and it took almost an hour to get it straightened out.
Tyler H. le
We dropped off our truck at 4:30 AM. It seemed like a nice location with good inventory of equipment.
William S. le
Only one employee working Took 45 min to just get my reserved truck Also huge line to return
Melony C. le
The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!
Davin H. le
Service was friendly and fast.
Bryan B. le
One person working with 6 people waiting on service, the 10’ van I rented had electrical issues and A/c and radio it out as I drove. It would not start at one point I had to get the battery connections tightened.
Angela W. le
The local dealer didn’t do what the corporate rep on the 800# said would be done when we booked our truck on line and then were contacted by corporate that what we booked in Childress, Tx wasn’t available now. They accommodated for the change due to their problem. So we had to pick truck up in Amarillo instead. Online rep said would cost just the same as if we got it in Childress. Well it didn’t. It went from $180 to $380! Amarillo dealer mislead and cheated us out of more $.
justie m. le
Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?
Paul M. le
No problems all staff were knowledgeable and very helpful
leah t. le
The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard
Steven V. le
I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.
Richard H. le
Great customer service!!!
chynthia r. le
I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD
chynthia r. le
Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.
Paula G. le
Great!
Charlotte O. le
I was VERY pleased with all the staff at that Uhaul place.
Emily W. le
It was a great experience and kind people and I will definitely come back if I need a storage unit again
Joe K. le
Yep
freda b. le
Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.
SHENEE T. le
None
avalee d. le
Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.
Wendy Q. le
These guys are great!
Yanette B. le
Will use them again in the near future if ever needed