Customer Reviews for U-Haul Moving & Storage of North Amarillo

2769 évaluations

2100 SW 6th Ave   Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

(806) 373-4488

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(806) 373-4488

2100 SW 6th Ave
Amarillo, TX 79106
(SW 6th Ave @ S Austin Street)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

No improvement needed! The gentleman who helped me to rent the truck was courteous, knowledgeable, and the process was very quick. The truck ran like a dream and held the exact amount we needed. When I turned it in, the young lady was also courteous and asked if I had any concerns about the truck and if it was what I needed. They were professional from start to finish! I would definitely recommend this location over any others!

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA D. 
Évaluation :
4

Everything was good other than I received a box truck. I reserved a pick up.

JASON R. 
Évaluation :
5

Easy to rent

Ben G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
5

I was very happy with my visit yesterday very friendly staff and got what I needed and I also got a job

DANIELLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nell H. 
Évaluation :
5

Although the truck was older and road very ruff it was ok for the local move we needed for.

Scott S. 
Évaluation :
4

This particular store is always so busy, so if a few more agents can attend the customer service check in and one more tech installing the equipment would help make the rentals move more swiftly

Danny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

I waited 20 minutes for a representative to help me get the moving truck. She was very rude and kept making unappreciated comments. Then me and my child get in the truck that wasn't cleaned. It smelled strongly of marijuana (drugs). I was so short on time after waiting so long for assistance, that I couldn't complain. Then I found roaches crawling the back of the truck. I returned the truck right around the time they were closing and the return truck drive was full. So I asked one of the men cleaning the truck where I should park, he very rudely screamed at me that I should use the back entrance. This was all around a horrible experience.

Brittany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY S. 
Évaluation :
5

Amazing customer service

GUADALUPE T. 
Évaluation :
1

Had to wait several hours to pickup a trailer despite online check-in

John S. 
Évaluation :
4

Your good!! Just a little bit crowed for room

GRADY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
4

Have enough employees available so they don't have to eat their lunch in front of customers

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
2

I asked if they could make sure that I was not charged for the dolly since it was not provided at the previous location because it was self service/pick-up and I was told by management to call customer service. Why, when it would take a few extra minutes out of her time and day to help a paid in full customer. If I ever need a U-Haul or a friend does we will not be using this location. But on the brighter side the gentleman that helped me before asking his manager for assistance to further help me with my concerns, was very kind and eager to help and learn something new on the job. One bad moment can ruin the entire experience

Muriel H. 
Évaluation :
5

I want to recognize and thank Gia and Timothy for having great customer service skills. You both are to be commended! Mark Rowh

MARK EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL F. 
Évaluation :
4

The only problem I had was the time it took for them to hook up the trailer from when I paid for it. Almost 30 minutes. It seemed they were short handed.

JIMMIE M. 
Évaluation :
3

Service was great when I finally got it, I had waited in the lobby for a really long time by myself, there was absolutely no one in the building. I finally had to go looking for someone to help me. If I wanted to I could have grabbed whatever I wanted and just walked out and they probably would have never noticed.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITNAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NELLOTTIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melody c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLEY R. 
Évaluation :
3

I normally rent equipment from this location. I never have a problem and always receive great customer service. However, this time was different. When I was picking up the trailer, the employee asked me to turn on my running lights. I said, “Which ones are the running lights?” He responded, “I wouldn't expect you to know. You're a woman.” He wasn't even joking, which still would have been incredibly inappropriate as a joke. He repeated this sentiment again during this interaction. There are female employees at this location, so I was surprised that an employee with this type of attitude is working there and felt free to share his mysogonistic feelings. Nothing to be done at this point, but I certainly hope Uhaul does not share this attitude. I am a single woman who is very capable of handling my affairs without the assistance of a man. I use Uhaul exclusively for all of my equipment rental. I have always felt comfortable and confident with the company. I don't think I will use this location for rentals/supplies again because of this employee. While it is an inconvenience finding another supplier, I cannot in good conscience continue to give my business to a company who employees workers with such offensive views. Again, I appreciate there are female employees. Hopefully the attitude of the male employees will become more progressive as well.

GINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESMERALDA C. 
Évaluation :
3

No Comment

Sue C.  |  Expérience générale 
Évaluation :
5

Very friendly and courteous staff at pickup and delivery

BETSY P. 
Évaluation :
5

Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.

Danny A.  |  Expérience générale 
Évaluation :
3

Customer service was lackluster. No one smiled or seemed genuinely happy. I just dropped over 600 $to rent a truck and don't remember receiving a thank you. Also was told the truck I rented had half a tank of gas. The truck I was in had a little over 1/4 th of a tank. I stopped before dropping it off and added 20 $so I'd leave it with the same amount as when I picked it up. We switched up trucks in the middle of pick up and I think there was an error and the drop off location might have thought it had half a tank when I dropped it off. I don't know.

Amy R. 
Évaluation :
5

was very helpful and did a great job getting me in and out thanks

Darren C.  |  Premières impressions 
Évaluation :
5

Was very helpful and made moving easy thanks

Darren C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john N. 
Évaluation :
4

I had some bad experience and some good. I didn't like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y'all!! Keep up the good work!! Kandrea James

Kandrea J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Amanda Goodwill and Tessa went above and beyond to give us personalized customer service.

Kathleen B. 
Évaluation :
5

Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.

Samuel L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenna S. 
Évaluation :
2

I reserved a TRUCK two weeks in advance! The day I went to pick it up they said I had to take a cargo van! They didn't honor the 50 GUARANTEED reservation! The guy wasn't very friendly plus there were THREE TRUCKS sitting outside! Will never use U-haul again and will tell everyone I know how crappy it is!

MONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

Great service, easy to rent a vehicle, nice staff.

LUANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
5

Easy pick-up and returns. I highly recommended this location.

JULIA F. 
Évaluation :
5

They took care of me

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.

MAIKOL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
1

Yes you change me two times it is ok

HAILE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

All went well with renting from u haul

DARRELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY B. 
Évaluation :
4

Thank y'all 👍 so much good job team.....

Jason O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

The truck I drove was louder than anything I've ever driven. When I returned it, they simply stated oh sorry. We shouldn't have rented this to you, the catalytic converter was missing. And went on about their day. The headlights on that truck were also ridiculous. I couldn't see anything with those. There's not way that truck was street legal. And even if it is there's no way it's safe for people to be operating. Y'all are putting peoples life at risk.

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny R. 
Évaluation :
4

Be sure to double check the rates. We got a quote a week or so before renting the truck, and it ended up being 200$ total more than what we found. Take screenshots of the quote as well, that way you can possibly barter to keep the price at that level and nothing more. Otherwise, no issues

TODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.

Toni K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER DOYL A. 
Évaluation :
4

Vacuum up the flower seeds

URIAH U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittanie R. 
Évaluation :
5

Mr. Joe and Ms. Amanda greatly assisted me in the truck and car carrier return process. Thanks to both of them for their customer care and empathy that is so important for customer satisfaction. Kudos to both of them. Keep up the wonderful work.

Amit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

Perhaps add additional staff. I saw only 2 employees.

DOUGLAS C. 
Évaluation :
5

Trailer was stolen so I didn't get to the return the uhaul trailer

FRANCES N. 
Évaluation :
1

Got lied to about the storage from the beginning. Was told one thing and never got it.

cynthia t.  |  Expérience générale 
Évaluation :
3

I had some things that went wrong from the start and just stayed bad. promised and reserved one thing got something different and them emptied one unit and was to be charged less for the one unit because of their mess up but still got charged full price was to get a credit and have not seen that back yet. Then the unit I still had was to be one price and again they where going to charge me full price for that unit so I just moved it all out, They did not stand on their word. This was again their mess up from the start,

LARRY B. 
Évaluation :
5

Was overall a good experience

JANET H. 
Évaluation :
5

The manager on duty was awesome, very thorough, quick and personable. She was very busy but did an awesome job!

Kori R. 
Évaluation :
5

Staff went out of there way to help and accommodate me in mt needs.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND EARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

staff are NICE and Helpful

MANCLOVIA R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

COLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY K. 
Évaluation :
5

I just want to say thank you! The truck was nice, clean, comfortable and SAFE! I had no issues. When I live again I'll be renting a uhaul.

Martavia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Friendly staff and easy check in and out. Merci

Donald B. 
Évaluation :
1

The employee that checked in our return was not easy to understand and made some off hand remarks about it being the wrong equipment... still don't understand but it was an extremely uncomfortable situation

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B. 
Évaluation :
1

I rented the truck and the lights did not work so I lost a valuable day that I was not able to travel . The next day they fixed it and more drama happened . They towed the vehicle while it was under contract and justified to charged me for the time that they had my vehicle . This is clearly not over . Not very happy

FEDOR JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
1

Wrong reservation date, wrong size truck.

YVONNE D. 
Évaluation :
5

Make sure everything is working properly

Teresita V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLOR Y.  |  Online Move In 
Évaluation :
5

From renting a uhaul to renting a storage the whole experience was fast easy & efficient. Thank you for all your help.

MARIAH C. 
Évaluation :
1

Terrible place I will NEVER use U Haul storage again!!!!!

Beverly B.  |  Expérience générale 
Évaluation :
3

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a 15 $late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit's owner could reach an arm in take my items if I hadn't accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Trent R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
2

The dolly needed grease and oil. One blot was missing And the customer service was aggressive. He Garland location was terrible. I will never use these locations again

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H.  |  Expérience générale 
Évaluation :
5

Not much. The truck was out in front waiting for me with a half tank of gas.

Bruce H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

The facility and staff were top notch!

Greggory L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmothy S.  |  Premières impressions 
Évaluation :
5

There was even a restroom in the storage building!

Erin W.  |  Expérience générale 
Évaluation :
5

I had a really good experience, the sales rep was awesomely

YVONNE L.  |  Premières impressions 
Évaluation :
2

When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a 20 $fee and i still get stuck paying the 20 $fee.

Erika H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayla B.  |  Expérience générale 
Évaluation :
1

We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous

Paul S.  |  Expérience générale 
Évaluation :
5

The staff at U-haul North Amarillo were very helpful, friendly and professional!

Gayla B.  |  Premières impressions 
Évaluation :
5

Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.

Carmen G.  |  Expérience générale 
Évaluation :
5

The storage was nice they gave me just the right size I needed

Katasha C.  |  Premières impressions 
Évaluation :
5

The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo

susan g.  |  Premières impressions 
Évaluation :
4

Le service à la clientèle était génial. The guys at 6th street location are awesome.

Connie A.  |  Expérience générale 
Évaluation :
4

The cleanest safest storage facility I've used! Being able to reach by chat email or phone is non existent!!!

Melony C.  |  Expérience générale 
Évaluation :
3

Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?

justie m.  |  Premières impressions 
Évaluation :
5

No problems all staff were knowledgeable and very helpful

Paul M.  |  Premières impressions 
Évaluation :
5

The thing I don't understand is when I got the U-Haul truck and move my things I have put 100 $deposit down. They told me they would not need all the money and they took all of my money of my mycard

leah t.  |  Expérience générale 
Évaluation :
2

I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.

Steven V.  |  Premières impressions 
Évaluation :
4

Great customer service!!!

Richard H.  |  Expérience générale 
Évaluation :
5

I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD

chynthia r.  |  Expérience générale 
Évaluation :
5

Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.

chynthia r.  |  Premières impressions 
Évaluation :
5

Great!

Paula G.  |  Expérience générale 
Évaluation :
5

I was VERY pleased with all the staff at that Uhaul place.

Charlotte O.  |  Expérience générale 
Évaluation :
5

It was a great experience and kind people and I will definitely come back if I need a storage unit again

Emily W.  |  Expérience générale 
Évaluation :
4

Yep

Joe K.  |  Expérience générale 
Évaluation :
3

Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.

freda b.  |  Expérience générale 
Évaluation :
5

Aucun

SHENEE T.  |  Expérience générale 
Évaluation :
3

Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.

avalee d.  |  Expérience générale 
Évaluation :
5

These guys are great!

Wendy Q.  |  Expérience générale 
Évaluation :
5

Will use them again in the near future if ever needed

Yanette B.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

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