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Richard G. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of North Downtown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Robert is the Best! He worked with me the whole way through. Thank you Robert Sincerely AmberBarry
Amber B. | Expérience généraleHonestly the best uhaul rental experience ever. Super friendly and helpful staff.
Logan K.I was charged extra money because the person never went out to check that the truck had been returned since Sunday evening. Very frustrating and stressful.
sonja T.I wasn't aware there was a unit across the street from the main building. It would have been nice to know ahead of time.
Kayonia G. | Online Move InCustomer service was incredible. Very friendly overall and explained the process.
Jarad S.The service representatives did an excellent job installing my hitch and helped me save money. I definitely recommend this location!
Jonathan W.Charged for gasoline that wasn't used. Very unhappy
cameron B.Everything was done well. Everything was organized and they took care of me in an efficient manner.
dave B.They have been very helpful to me through the past what couple of years
Darnell J. | Expérience généraleVery efficient, personable staff, and very convenient location.
Ramona C.Great customer service from all of the team members.
john P.The interactions with the employees was wonderful. Everyone was kind and friendly. The truck was very dirty and the seat belt light kept turning off and on frequently while driving although I was buckled and there was nothing in the passenger seat. I needed to rent another truck on Sunday and am debating on whether or not I should. If I am going to be charged for 30 miles of gas, the truck should be in decent condition in my opinion.
Anna M.The tires on the driver side were low. The worker said he filled them, but wouldn't hold air, so I never got to make my trip and return the trailer back to them. They refunded my money that I spent they before. Minus the 1 day rental fee The main thing is that I paid for my reservation online and when I got there they said. It wasn't in there computer, but it was debited out of my account I showed them and they said I would get a refund but haven't got anything back whatsoever. Pretty shitty experience.
Joel E.Robert was absolutely outstanding! We had a terrible experience with the first location we were supposed to pick up our equipment from. Our U-Haul wasn't ready for our scheduled pickup time of 6:30am and no one was there when the location opened either, leaving us to finally get a truck at 9:00am. We ended up having to drive 20 extra minutes to go to this location and get our truck. Robert understood our inconvenience and frustration in this matter and went well above and beyond to make our move a little bit better. He was so understanding and compassionate about our situation. This man deserves a raise!! Would highly recommend this location if he is working!
Mark C.Not accuse the customer of stealing. Vehicle transmission felt like it was starting to slip but otherwise was fine.
Chris K.I interacted regularly with this staff over a period of weeks. They were always extremely helpful and kind. UHAUL has the best people!!
Naoma L.When we picked up the uhaul we opened the trailer up and the first thing I saw was a hypodermic needle filled with blood in the trailer. It was very dirty and hadn't been swept at all. I notified the guy helping us of the needle and he said “oh yeah we're by a homeless shelter and people get in the trailers and sleep and use drugs.†There was also other drug paraphernalia in the trailer. The guy kicked the needle out and just stomped on it on the ground at the foot of the trailer. He then did sweep but discovered some of the dirt was not dirt but rather a large burn mark. He said they probably started a fire on the floor. I would think that if you know this is an issue you would make sure to check trailers before renting them out at the very least, or maybe even lock them up. I was not pleased there was no offer of a different trailer, compensation, or anything.
Amanda B.I rented a truck and took it back after my 4 hours was up, a employee walked up to me and took the keys and said everything would be emailed to me... 4 DAYS later I get woke up to a phone call from them saying I need to return the truck and keys asap before they call the police I explained to him that I return the truck the same day I rented it so he ended up calling me back to let me know he found the truck that the employee parked it where it wasn't supposed to be with the keys in it not a good way I would want to wake up thinking I'm going to go to jail for something I didn't do
brandy F.Everybody was helpful
Kevin H.So helpful and answered all my questions
Tia D.The General Manager did good job!!
Phillip J.I was surprised at how simple it was. The person who I got the padlock from was very friendly. I'm grateful this is here during a life transition. Merci.
David N. | Online Move InVery friendly staff and superior service
Stephanie P.The gentleman who checked me in was great. Even though it was sleet and snow. Offered him a ride back to the building but would not take it.
Lee W.Helpful staff , clean van, easy rental process. Merci.
Briana B.Great job and stellar service
MARK J.Very pleasant staff.
Carlee L. | Premières impressionsGave the the service.
rolando N.Side view mirror on the truck was held on with duct tape and a 2x4, the ABS and traction control service lights were on, on the dash board and neither worked, fantastic to give someone a vehicle like that in winter driving conditions
Neil A.I have pictures. The uhaul was disgusting upon pickup. Dirt and the cup holders had crap in them. Crackheads working in there. It was horrible. On top of that, they didn't have my reservation. Said they gave me a discount but it cost almost as much as my reservation, so it wasn't a discount.
BRADY H.I almost ran out of gas
Dianne A.The driver mirror was a joke. It was a glued on piece of reflective material. Te was like looking into a carnival mirror. You couldn't see anything for sure. And there was no windshield washer fluid.
Jeff D.One of the tires was low after I left. I let the Drop off location know.
Scott M.I experienced some illness regarding antifreeze heavy scent un cabin & a sore throat. Refilling of coolant solved the problem. Adjustments appreciated.
Michael B.Awesome service - prompt and ready when I got there. Job was done quickly and well. Would definitely recommend.
David W.Robert and Kosha provided outstanding service for me and really appreciate everything they did for me! They were both very helpful and went beyond & above for me!
Heather S. | Premières impressionsThe van was rented with a low tire and was dirty inside and out. It was fine for what we were doing but many people would not accept.
Christine H.The windshield and mirrors were dirty and hard to see through going into the sun. The windshield washer fluid was either out or not working.
Lyle B.Easy easy return. Nice people.
John F.The person who installed my uhaul to my car attached it improperly. I got pulled over by a state trooper 10 minutes after leaving the location because the chains were causing sparks on the road as I was driving. I then had to unattached the uhaul and re-attach it myself.
Rachel B.The folks are nice there. Very respectful and they do a great job!
MICHAEL P.I have no complaints, it was probably top 5 of all time experiences as a consumer
Mary S.Staff was great from the desk to hook up.
Derek P.I could not shut the g a rage door one night freezing cold and felt like creeper out!
Maria S. | Expérience généraleWhy, in God's name, does a truck made for long-distance driving NOT have cruise control??? I had a great experience with absolutely everything else, but why did it not have cruise control?? Also, the manual provided was a for a different vehicle.
Adam T.Excellent service. We were in and out with no delays.
kevin E.every thing went well
gregory L.I'll tell you when I get my money back
LATECIA G.Overall, excellent. I just feel sorry for those homeless people not having anywhere to go but the storage areas, this is sad.
Dobromir D. | Expérience généraleGreat UHaul location on all levels.
John M.Just be aware of the homeless population in the area.
darnel m. | Expérience généraleGreat service, manager and associates are helpful and cool
Patty D.Horrible customer service the manager was not helpful at all I wouldn't recommend anyone to go go to that location. It wasn't a pleasant experience and y'all should get new management and staff members.
Shaun L.We had some issue with pick up but this staff made it right. They were so kind and professional.
Adam M.Robert Danner provides incredible customer service! I always go to this location for everything because of him and his great staff!
JULIE B. | Premières impressionsGetting the guy with the cool sunglasses phone #. They were cool, very helpful, fun, and friendly. Definitely enjoyed my experience. Shoot even thought about working there.
Shandy B.Outstanding customer service.
Michael F. | Online Move InStaff was great and set a great tone for someone who is new to the city :) 5 stars*
BEN R. | Premières impressionsOnly issues were that it is in a sketchy part of town. Always had to watch my back while unloading. The alarm would trigger easily too, even after disarming my unit. Still satisfied because my stuff survived being stored.
Luke R. | Expérience généraleThank you, Robert!
Leigh-Ann I. | Expérience généraleThe size of the storage was very disappointing and walking up steps to get to the storage my hips are no good and my back
carolynn m. | Premières impressionsWe had great customer service from renting the storage unit to renting a vehicle. Thanks to Robert and his team for all the assistance that they provided. Very flexible and accomodating.
Mark J. | Expérience généraleSuch a great team working on Sunday evening. Made it so easy.
Joey M. | Premières impressionsGreat staff, thank you for the help and deal!
Kassondra R. | Premières impressionsFront desk girl was very sweet!
Patty D. | Premières impressionsThe locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.
Sarah G. | Expérience généraleSo happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!
CARLA M. | Expérience généraleThank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!
LINDA M. | Premières impressionsMillard is the best....
Millard B. | Premières impressionsI love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!
Lisa H. | Premières impressionsKind and helpful staff.
Ryan M. | Premières impressionsThank the staff for a job well done
mark l. | Premières impressionsMy receipt says $200, my bank statements states they took over $500. I was told it's bc I rented via phone and it's nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It's been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.
JOYCE B. | Expérience généraleOne employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.
LYDIA A J. | Expérience généraleEdward and Robert were GREAT!
CHRISTOPHER H. | Premières impressionsThe staff was very polite and professional
Sheena J. | Expérience généraleAccess closes too early but given the area of location, I understand why.
Rosalie M. | Expérience généraleAlthough I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.
Thomas H. | Expérience généraleAwesome service and friendly staff!
Nakia J. | Premières impressionsEverything was explained and everyone was helpful
CONSTANCE S L. | Expérience généraleLocation was very convenient for me when I needed it. Price was fair and the unit was easily accessible.
Alfredo J. | Expérience généraleLike I said before your people were extremely helpful.
Steven A. | Expérience généraleDirty cabin with cockroaches. Manager didn't have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!
ABRAHAM R. | Expérience généraleThe GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!
Steven A. | Premières impressionsI would have given a 5-star if the we is up to par. I could not pay online. Otherwise it' was a great experience and would use it again.
Joseph B. | Expérience généraleThe staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.
Torye R. | Premières impressionsLoved the calmness of employees. Some U haul I have visited have very rude employees.
elvis n. | Expérience généraleThe manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.
Veneta B. | Expérience généraleThe hours were very inconvenient
Marcela M. | Expérience généraleThe manager and staff were awesome. Best customer service experience I've had in a long time.
Veneta B. | Premières impressionsGreat place and helpful staff.
Timothy A. | Expérience généraleThe General Manager is thee best very knowledgeable of the company and GREAT customer service.
VICKI W. | Expérience généraleStaff had the best customer service!!
LESIA L. | Expérience généraleThere is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.
Jacey G. | Premières impressions