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carolynn m. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of North Downtown
Testimonials From Recent Customers
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Thank you very much 😊👍
CAMBRIA H.A little speedyer check in
GEOFFREY S.I initially came to this location to kill 2-3 birds with one stone and to Centrepoint my errands but now I just go there because I like them. Customer service is a big deal to me and they exemplify it hands down! Thank you guys!
RENNEISHIA U.It was a seamless process. I've already recommended Uhaul Pods to friends
Lisa J.The app for returning the vehicle is an absolute joke. After numerous attempts , we just gave up and decided it was easier to pay the $20 fee than to spend more time with that app.
Janice P.I ALWAYS rent my equipment & supplies from the No. 18th Street UHaul because the staff is courteous & knowledgeable & they ALWAYS have just what I need to make Moving Day less intolerable!!
Gary F.Our pick up location was originally the Storage Cave in Papillion and it was changed a half hour before pick up time to a location downtown 20 minutes away. This was not shown on my account and we weren't able to pick up at our original location. It wasted about an hour of my time and was frustrating to say the least. Uhaul needs to notify their customers about these changes a day or even 12 hours in advance. Not a half hour before their scheduled pick up time.
ELLIOT K.Clean out your trailers. I used this today to move kids items for a sale. I had to clean almost everything before I could complete my drop. It was a hassle your employee in the store was nice. The employee that booked my order was the most helpful person.
John S.the manager was very helpful
Christopher C.Great GM
Clarence H.I would recommend but with a word of warning. Y'all had a girl out back changing. U-Haul mostly people are great but the actual reason for using the U-Haul is just a horrible experience and then what you guys charge is a horrible experience
Christina R.I had many things break during transit, and getting my ubox delivered to our home was horrible. Kept trying to figure stuff out and it just kept going around in circles.
Tristan B.The lady who helped us was so sweet!
Andrew M.Manager was rude when I asked about using a credit from a past rental that I was unable to utilize that was supposed to be on my account. I also asked if they matched penske as I was quoted less and he informed me that I need a quote from them, I told him if I have to drive over to get a quote then I may as well rent there. He told me to just leave and go there. He later did apologize for being rude and gave me a $20 discount. I picked up the truck and pointed out that it was on empty when I picked it up, was I formed to just bring it back with same fuel level. Now on my receipt I have a charge of $70 for fuel and fuel service fee. I did however take a photo of the fuel gauge prior to putting fuel in the truck so I had proof. Also I declined the insurance and that charge was placed on the receipt as well. Also, upon leaving the store I was confront by a gang banger or so they said in your parking lot demanding I give them money, understand not your concern or doing but added to the overall EXTREMELY POOR EXPERIENCE. Not only will I not return, but would like the $85 returned to me or will dispute charges with credit card and file complaint with BBB. 712-355-8749 if you would like to reach out to resolve the matter.
DOUGLAS B.Trailer was changed making so I had a hard time returning after hours.
Gary B.This was by far one of the better Uhaul stores I've been too. Very personable customer service. They made it an enjoyable experience.
Anthony B.We didn't even have to go inside. An employee was in the lot and checked us in, in record time.
Laurel D.Not charge high for mileage since we have to put our own gas in. It cost me $83 to fill it then rental of truck and other fees totaled for truck with gas 300.. times are hard
John D.Ok
WILLIAM R.Had a problem with closing door to trailer. Was loaded 3 blocks from UHaul store & 2 employees came & were able to fix. This saved transferring to another trailer & was a huge time saver. Merci.
greg L.Todo funcionó bien y me atendieron muy bien
Jose M.I was charged for 3 gallons of gas and 1,1 extra miles that I was not supposed to be charged for. I took a picture of the miles and gas gauge before leaving the lot and upon returning. The miles on the paper and that on the dash did not match and was off by 1,1 miles which I ended up getting charged for as well. Also, the gas gauge was slightly below the half tank when leaving and upon returning I filled it to the same place it was before I left. I mentioned this to the employee when dropping it off and he said "That's ok you will just get charged, I told him it was not ok because I don't want to get charged for something i did not use, and advised I took pictures. Another employee took a dollar out of his pocket and tried to give it to me for the mile being off...Which was odd to me because it does not even add up to the charge and why wouldn't they fix it in the system so it would be correct. They never addressed the gas either, and continued saying "That's, ok! I felt uncomfortable and if the issue wasn't going to get resolved by them so I left. Later I received my receipt with the over charges. I have never had a bad experience with UHaul over the many years I have used them. Its a great company, but saddens me that some employees don't care and do bad business practices. It makes they company look bad and as if they are trying to scam people. This was by far the worst experience I have had with UHaul, and will definitely not be using this location ever again!
sheila L.Only issues were that it is in a sketchy part of town. Always had to watch my back while unloading. The alarm would trigger easily too, even after disarming my unit. Still satisfied because my stuff survived being stored.
Luke R. | Expérience généraleI asked for the rental for 2 days after the 1st day I started getting texts and phone calls about returning the truck and I called and still did not get handled correctly
Shelia C.The GMC van I rented was a junker. The ride was poor, check engine light kept coming on, we could not figure out how to adjust passenger seat, and air bag for passenger seat wouldn't turn on. However, Brandon made some adjustments to my bill when I dropped off the van, and so I was happy camper. This is an excellent U-Haul location, and I had a great experience with the newer Ford van I rented earlier. Just didn't have the wit to request that van second time. I would rent again here without any reservations, and kudos to Brandon for taking care of me.
don H.Loved the staff at this location - so helpful and friendly!
Chris K.The mobile check in process was a little difficult. Kept freezing up and would not let me check in after hours.
Ronald S.Being able to keep the uhaul for an extended time for one day with no extra fee/charge.
Heather H.The van had broken glass in it, the cup holders in the cab was dirty, and the left rear tire only had 36lbs of pressure in it! While the clerk was assisting us he started to help the person next us at the same time! When I thought he talking to me he told me that he wasn't talking to me! Then he gave us the wrong dolly!
Judith N.Signage that tells me where to go with my trailer dropoff.
Matthew D.Staff was helpful. Everything went without any problems. Thank tou
Heather P.Don't change the pick-up location without the prior consent of the customer
Olga W.N/a
Carl T.Employee that had serviced me had never connected a car to a trailer before, this was confirmed by the senior employee in this Omaha NE U-haul station who had swooped back to check if errors were made by the new employee while connecting vehicles. The wiring to the turn signal and brake lights separated during the first mile of renting the trailer. This error had been missed by both the senior U-haul employee and the new trainee who connected the wiring. I re-wired the turn signal / brake wiring myself to fix this error before my continuing my 750 mile trip from Nebraska to Ohio..
Brad K.This location did not have the auto transport I needed, so the associate scheduled another pick-up appointment for an auto-transport at U Haul (8920 Maple St, Omaha, NE 68134). The two associates who assisted me at this location gave me the incorrect auto transport which did not match the one assigned to my contract. The auto transport they gave me (AT 7353 M) had clearly not been inspected properly because one of the tires blew out in the middle of our trip. This stranded us for 3 hours in central NE. The repair man recommended that this auto transport should never had been redistributed for customer use as U-Haul had patched the side wall of the blown tire and another tire was beginning to bubble in the side wall. The U-Haul (8920 Maple St, Omaha, NE 68134) negligence put my move in a very dangerous and stressful situation.
Lauren M.Thank you, Robert!
Leigh-Ann I. | Expérience généraleWeb page performs very poorly.
Arunies W.The size of the storage was very disappointing and walking up steps to get to the storage my hips are no good and my back
carolynn m. | Premières impressionsFriendly guy
Mike V.Blinker was out. It wasn't apparent until I was halfway into my short trip. My first reservation on 8/1 had to be cancelled because a truck was not available for me. I would've appreciated a call so that I didn't drive out to the location for nothing.
Francis O.Our original pickup location, which was a 20 minute drive from the location we ended up picking up from, didn't leave the key. We wasted over an hour and lost some of our help because of this time loss. Plus we had to drive more so we had to put an extra $20 of gas into the tank. This was an absolutely terrible experience and made an already stressful move even more stressful.
Josh B.This is a large facility. The drop off signs need to be a little larger and better positioned for customer drop off for people who are not familiar with the location.
Eric B.Self pick-up was not working, website was down. We reserved a dolly and furniture cart, and we're not told until we arrived that they didn't have any there or citywide. Some heads up would have been nice so we could have figured out another option.
Zachary J.Expedited my return.
Scott H.Last minute rental was smooth and fast. I was so surprised at the fast, friendly service and the ease of the rental process. You guys really saved my life!!!
Comar L.Signs for trailer drop off would be helpful
Ryeson B.Horrible costumers service, I stood waiting for someone to help for a long time and she was in the desk the whole time, until I finally said I'm here to drop off. Then after I left i didn't get a call or anything but a. Charge of $569 dollar do to “damage†but yet I was told the rentals where good and I also have video and photo proof of it.
James H.Great service every time I have gone to this location, would highly recommend!
Christian P.Allow for easy pick-up through mobile device
Ryan M.They locked the doors early. I know I was being a jerk, I only got there 10 minutes before close, but I specifically tried to get there before close because your online return functions are utter garbage and hardly ever work for me. If I had known they were going to lock the doors early I would have waited to return until the next day. Don't advertise the location closes at 7pm if your employees don't plan on actually staying open until 7pm.
Clay J.We had great customer service from renting the storage unit to renting a vehicle. Thanks to Robert and his team for all the assistance that they provided. Very flexible and accomodating.
Mark J. | Expérience généraleTough part of town, not uhaul control
Jeffrey M.Such a great team working on Sunday evening. Made it so easy.
Joey M. | Premières impressionsGreat staff, thank you for the help and deal!
Kassondra R. | Premières impressionsFront desk girl was very sweet!
Patty D. | Premières impressionsThe locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.
Sarah G. | Expérience généraleSo happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!
CARLA M. | Expérience généraleThank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!
LINDA M. | Premières impressionsMillard is the best....
Millard B. | Premières impressionsI love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!
Lisa H. | Premières impressionsKind and helpful staff.
Ryan M. | Premières impressionsThank the staff for a job well done
mark l. | Premières impressionsMy receipt says $200, my bank statements states they took over $500. I was told it's bc I rented via phone and it's nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It's been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.
JOYCE B. | Expérience généraleOne employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.
LYDIA A J. | Expérience généraleEdward and Robert were GREAT!
CHRISTOPHER H. | Premières impressionsThe staff was very polite and professional
Sheena J. | Expérience généraleAccess closes too early but given the area of location, I understand why.
Rosalie M. | Expérience généraleAlthough I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.
Thomas H. | Expérience généraleAwesome service and friendly staff!
Nakia J. | Premières impressionsEverything was explained and everyone was helpful
CONSTANCE S L. | Expérience généraleLocation was very convenient for me when I needed it. Price was fair and the unit was easily accessible.
Alfredo J. | Expérience généraleLike I said before your people were extremely helpful.
Steven A. | Expérience généraleDirty cabin with cockroaches. Manager didn't have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!
ABRAHAM R. | Expérience généraleThe GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!
Steven A. | Premières impressionsI would have given a 5-star if the we is up to par. I could not pay online. Otherwise it' was a great experience and would use it again.
Joseph B. | Expérience généraleThe staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.
Torye R. | Premières impressionsLoved the calmness of employees. Some U haul I have visited have very rude employees.
elvis n. | Expérience généraleThe manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.
Veneta B. | Expérience généraleThe hours were very inconvenient
Marcela M. | Expérience généraleThe manager and staff were awesome. Best customer service experience I've had in a long time.
Veneta B. | Premières impressionsGreat place and helpful staff.
Timothy A. | Expérience généraleThe General Manager is thee best very knowledgeable of the company and GREAT customer service.
VICKI W. | Expérience généraleStaff had the best customer service!!
LESIA L. | Expérience généraleThere is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.
Jacey G. | Premières impressionsAccess hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!
Spencer C. | Premières impressionsWhen I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don't have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.
Rebekah V. | Premières impressionsGreat job!
Timothy A. | Premières impressionsVery helpful and friendly staff.
Carissa B. | Premières impressionsThe guys were very friendly and helpful!! Great customer service!
Linda D. | Expérience généraleHad it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.
LYDIA A J. | Premières impressionsWe were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.
IAN C. | Expérience généraleI wish access to storage was a few hours later.
Daresha M. | Expérience généraleEveryone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!
Jordon B. | Expérience généraleThe first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue
VICKI W. | Premières impressionsMichael Walsh was the best!! When times got hard for me and I couldn't pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!
Britney G. | Expérience généraleMicheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!
Kara S. | Expérience généraleMichael Walsh is the Best Hands Down!!!
Britney G. | Premières impressionsMichael the general manager was always on the ball, and the facilities were clean and well maintained and lit!
Steven F V. | Expérience généraleThe team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.
Greg P. | Expérience généraleEveryone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.
Kelsey P. | Expérience générale