Customer Reviews for U-Haul Moving & Storage of North Downtown

Évaluation :

4

Do not switch up/cancel equipment on your customers days before a huge cross country move that they have been planning for months. This is a horrible way to conduct business and I will not be recommending U-Haul to anyone looking for moving advice. To be clear, the staff at this location was very nice and helpful. The remainder of the U-Haul experience was horrendous.

Évaluation :

1

My girlfriend was sitting in the car and homeless guy knocked on the car window. She proceeded to tell him to go away and she walked into the store. The homeless guy started following her into the store trying to harass her.

Évaluation :

3

It was not clear about travel charges. I understood the rental to include delivery travel and pickup. It did not and I was charged a significant sum for delivery to load destination and another equally large charge for delivery to unload destination. Representative said he'd adjust that charge but did not. It was deducted from my bank account!

Évaluation :

5

I have never used the 18 st. Location but it will be the only place in Omaha I get a uhaul. Great service and very helpful.

Évaluation :

1

The pick-up location was acceptable. The worker was kind and accommodating. Getting to this point was UNBEARABLY PAINFUL!! There was no 15' truck available even though I had a representative go through dispatch to make the request. Customer service required HOURS of being ignored on HOLD. I was told I would need to drive to an obscure location to pick up a truck. I flew in with no transportation to move my things. I had to solicit the assistant of a supervisor in order to get the truck I reserved. I was told there was no record of the updated transaction. What a NIGHTMARE!!! The truck was ok, but based on performance, it didn't seem like the brakes had been tended to in awhile.

Évaluation :

1

Listen to the customer would be nice for starters. Any Customer service would be nice as well.

Évaluation :

5

Awesome experience. Daughter rented storage unit for a few weeks and rented two vans. Very easy experience. Excellent service à la clientèle.

Évaluation :

3

I made my original request reservation a month in advance for a 20' truck and dolly at the L St location. I received an email the day before my reservation saying that it had been moved to the 18th St location and a 26' truck. I was very upset that my reservation had been changed without my permission. I cannot understand why it was moved at all and without even asking the customer first. Very poor planning and customer service. The 18th St location was nice enough but I don't think I'll be using UHaul anytime soon.

Évaluation :

1

Drove the van 5 miles but was charged for 20?! I live 1,5 miles from the pickup site and only made one trip. Wish I would have taken a picture of the odometer. That's just a scam.

Évaluation :

5

This location was professional and well done. It lives up to all that we have come to expect from U-haul.

Évaluation :

3

My trailer was delayed a full day, which meant I had to push my move and movers back a full day and drive one long day instead of 2 shorter days. Drove through a rainstorm and the cab of the truck leaked on me through all the rain. Very disappointed.

Évaluation :

5

Great Experience! Thank You

Évaluation :

3

The turn signal light didn't work, and we had to buy an adapter for the trailer because ours was different than the one on the trailer. That monopoly on this is wrong.

Évaluation :

3

The 800 number said there weren't any Uhaul vehicle's available in the foreseeable future anywhere around omaha. However, when we arrived there, they had at least a dozen parked all around the lot, We were very fortunate that they were open on Memorial day.

Évaluation :

5

Staff had the best customer service!!

Évaluation :

5

Came out to help unhitch. Helpful and quick.

Évaluation :

2

Not be so persistent to provide an electronic receipt. If I want a receipt then give me one.

Évaluation :

5

Got my rental taken care of and hooked up in only a few minutes.

Évaluation :

1

Not friendly and didn't show us where our UHAUL was. Didn't have moving blankets, when I specifically requested them.

Évaluation :

3

I was charged for extra gas even though my fuel meter was not below the mark specified by the uHaul representative. Additionally, the mileage was charged by not checked by the representative.

Évaluation :

4

Nothing, it was great

Évaluation :

5

Not a thing! Robert was fabulous to work with, thanks

Évaluation :

5

Great customer service, will comeback whenever I need a truck

Évaluation :

2

There is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.

Évaluation :

5

Only way to improove is to give free rentals or provide food and drink. Seriously. Fast efficient service. Proper equipment. Just no room for improvement i can see. Thanx

Évaluation :

3

When doing the mobile pickup I ran into a problem. It told me the pick up location had not taken pictures of the vehicle that I was picking up. So there wasn't an easy way to verify any previous damage or mileage or gas range for the start. I had to call and sit on hold for 20 minutes before I could talk to someone and verbally verify since the location itself was closed. I also have never had issues verifying my identity picking up a van with my ID on mobile and this time was asked to take pictures of it multiple times and then provide additional contact options. This all set my pickup time back by about 30 minutes so my scheduled pickup for 7 turned into 730. This is the only location I've run into these problems. I like having this option of pickup and drop off because it allows me to quickly pick up a vehicle when I need to and the store is closed. I'll continue to rent vehicles but this was just an overall poor experience this time.

Évaluation :

4

Access hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!

Évaluation :

3

Move signs to indicate where to drop off equipment when using mobile app also clearly mark drop box for keys and explain how to access key box when picking up equipment

Évaluation :

4

When I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don't have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.

Évaluation :

5

Courteous, professional took time to answer my questions.

Évaluation :

5

Clean your trucks.

Évaluation :

4

Truck smelled of cigarettes', ash all over the cab. Rear of vehicle was dirty, requested items where not loaded. Staff was very helpful and worked very hard to correct deficiencies. Would use them again.

Évaluation :

3

Not wait until day of to call me (or lack there of) to tell me the truck I rented wasn't available. If I didn't call I would've shown up and had nothing and drove across town twice to get a truck that was too big that I didn't really need.

Évaluation :

5

Great job!

Évaluation :

5

Friendly service and actively assisting to ensure we had everything we need for a successful move

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

The worker who I interacted with inside the building was fantastic! I wish every retail worker was like him. Thank you nice man with a beard!

Évaluation :

5

The guys were very friendly and helpful!! Great customer service!

Évaluation :

5

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.

Évaluation :

3

Have more than one person available for service

Évaluation :

1

Get rid of Tirek Williams at the Baltimore National Pike locations as one of y'all employees! Asap! First of all he cursed at me because he was working there by himself and he had alot of check in to do! Then he tried to say he couldn't check in my vehicle because he had to many to do!

Évaluation :

5

I had no problems - the whole crew were very helpful

Évaluation :

5

There were no furniture pads included at all. Why would u haul ever advertise this if it was a lie. Then the location shipping to in Arizona double charged me 1 447 $on 4/16 and I still don't have this money in my account. They lied at the Litchfield Park location saying full refund was processed on 4/16 and told me to call my bank. I called my bank 4/20 and they confirmed no refund was even initiated. Calling back the Litchfield Park location didn't answer and I got through to Corporate after holding an hour. Corporate then confirmed a refund was still under review and not even processed. I expect UHaul to remedy this. I should not be charged May rent for the UBox as UHaul ruined my chances of getting into a home in April by wrongfully taking my home deposit. They should be putting in notes for free delivery once I can get into a home also. I hope action is taken soon.

Évaluation :

5

Pick up was great but truck was a mess! Filthy! Couldn't see out windshield. Clothes And junk left behind and under seats. Cut holders and dash covered with food and crap! Very gross! Especially with Covid.

Évaluation :

4

Should allow some discount for early return within the given days.

Évaluation :

4

Suggest that service person at least ask if customer has any questions about the vehicle or show any features such as gate latch. The person at this location said no words as key was handed over.

Évaluation :

5

Had a simple problem management took care of it like a Pro

Évaluation :

5

Team there was friendly and helpful, just get information out. Merci!

Évaluation :

5

I wouldn't change a thing. Truck was ready, super helpful employees who helped me pick out a great padlock. They made checking in & out process so easy and smooth. I wouldn't hesitate to use them again!

Évaluation :

1

I was charged for gas even though I filled it back to half tank.

Évaluation :

3

We were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.

Évaluation :

3

The location is fine, the confirmation at another site and the move to this site was not expected and caused a 20 minute delay. The location had an inventory of the trailer size I wanted.

Évaluation :

5

Very customer oriented the team that help me exchange the 5x8 trailer for 6x12 were fantastic the drop off location was just the opposite- terrible

Évaluation :

3

My experience was, I reserved a 10 foot truck at Armor Storage on north 72 nd Street in Omaha, NE A at 10 AM. Place was closed when I arrived. Previous driver locked truck keys in the cargo area and then pad locked the door. Called another Armor Storage and was told I would receive a code to get a key from the black box but it was opened and empty. Down town office called me so had to find a ride to get there. All was about ready when I arrived. Just needed a hand truck put inside. Down town made sure I had a truck but with no transportation of my own wasn't easy to find. I choose the first location as was across the street from me. I am 65 years old so getting around isn't simple for me. All I wanted to do was pick up some furniture I bought. So I will have to give U Haul a poor to fair rating especially at Armor Storage. Sincerely Dawn Hensley

Évaluation :

5

There were food bags with old food under the seat

Évaluation :

5

I wish access to storage was a few hours later.

Évaluation :

5

Everyone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!

Évaluation :

5

The first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue

Évaluation :

5

Michael Walsh was the best!! When times got hard for me and I couldn't pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Évaluation :

5

Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Évaluation :

5

Michael Walsh is the Best Hands Down!!!

Évaluation :

5

Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

Évaluation :

5

The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

Évaluation :

5

Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

Évaluation :

5

I would recommend this storage

Évaluation :

5

Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Évaluation :

4

It was hot inside the facility

Évaluation :

5

Great customer service.My experience was pleasant and they were really courteous.

Évaluation :

5

Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

Évaluation :

5

Very polite , helpful and make you feel very secure with your house hold staged there.

Évaluation :

1

Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Évaluation :

5

You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Évaluation :

5

This was the best moving experience I've ever had.

Évaluation :

5

Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

Évaluation :

5

Very nice facility and helpful staff. Thank you.

Évaluation :

5

I wish they 24 hours. I work weird hours

Évaluation :

1

The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

Évaluation :

5

Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

Évaluation :

4

With the exception of limited hours everything was great

Évaluation :

5

Amazing Staff easy ans fast

Évaluation :

5

Great service

Évaluation :

5

Everyone was so helpful and friendly was a fantastic experience!!

Évaluation :

5

UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

Évaluation :

4

S.O.

Évaluation :

5

Always received excellent care from the staff here. Great folks, every one of them.

Évaluation :

5

Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

Évaluation :

5

The representative Michael was friendly and nice customer service skills.

Évaluation :

4

Liked.

Évaluation :

4

Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

Évaluation :

5

Excellent service

Évaluation :

5

Excellent storage facility

Évaluation :

4

Great location easy to get in and out.

Évaluation :

5

People were friendly and helpful. Would recommend using them.

Évaluation :

5

Awesome

Évaluation :

2

The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude

Évaluation :

5

Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.

Évaluation :

1

Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn't clean Smelled like an ashtray had to ask them to clean it out and I had to wait

Évaluation :

5

love the service like the way they work together as a team and they were very helpful

Évaluation :

5

Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton's campus made it so convenient for our family. Me

Évaluation :

5

I had a good experience and will recommend your company for any hauling or storage needs

Évaluation :

5

This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.

Évaluation :

5

I wish they stay open to at least 10:00 pm .

Évaluation :

5

S.O.

Évaluation :

5

Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Je la recommande fortement.

Évaluation :

5

The group of people working at this U-Haul are fantastic

Évaluation :

5

Very helpful and clean!

Évaluation :

5

Very helpful employees. Would recommend this Uhaul to other Creighton families

Évaluation :

4

Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie

Évaluation :

2

Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.

Évaluation :

5

Excellent customer service

Évaluation :

5

Easy and quick service. Very clean facility.

Évaluation :

1

6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr

Évaluation :

5

Customer service was very professional and friendly.

Évaluation :

5

The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

Évaluation :

5

Michael & Michael are 2 of the nicest gentlemen I know.

Évaluation :

5

Very clean and helpful staff members

Évaluation :

5

Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.

Évaluation :

5

Everyone was so helpful, great experience

Évaluation :

5

Great friendly staff very helpful and polite

Évaluation :

5

Great service very polite and helpful.

Évaluation :

5

The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.

Évaluation :

5

every one was so helpful and so kind to me . it was great

Évaluation :

5

They went all out to help me.

Évaluation :

3

I emailed multiple times asking questions and never got a response.

Évaluation :

4

Great facility

Évaluation :

1

Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu

Évaluation :

5

The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.

Évaluation :

5

Extra finally and helpful staff

Évaluation :

5

So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!

Évaluation :

5

We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.

Évaluation :

5

Very professional and helpful sfaff!

Évaluation :

5

Always clean and friendly

Évaluation :

4

Extremely convenient for storage for college students.

Évaluation :

5

Very helpful

Évaluation :

4

merci

Évaluation :

5

Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.

Évaluation :

3

Decent facility besides being hotter inside than outside.

Évaluation :

5

facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.