Évaluations des clients U-Haul Moving & Storage of North Downtown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of North Downtown
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Alexandro B. le
Front desk clerk was extremely pleasant!
Ralph L. le
Staff courteous and very helpful - great guys!
Linda G. le
Awesome staff at the1006 n 18th Omaha ne. Thank you Mike .God Bless yall. Everyone was Great!!.
Shelia C. le
Check your account ! Employees charge a customer for another day and put a hold on my account because employees don't do their jobs and check trucks in so customers pay for it.... Horrible service!!!!!
Dylan A. le
Great help, location was easy accessible, the guys did a great job with helping unhook.
melody S. le
The truck was fine but smelled of cigarettes. The body of the truck had several damages that I had to report before I could move. Why doesn’t an employee record damages before delivery as well as after delivery?
christina a. le
N/A
SUSAN B. le
Have more than one person that can wait on you. Had to wait 15 minutes before the person at the desk could check our reservation;
Shontelle W. le
I believe Nate is the one that check me out and he was very professional. He is a great asset to your company all employees should be trained to handle customers just like he did. He made it a great experience.
Paul L. le
Location was good and people there were very friendly. The registration process and over the phone customer service prior to pickup is frustrating and drives extra costs to the customer (shifting orders to further locations)
Melinda M. le
I was unable to rent the vehicle I wanted. When this happened it changed the result in the rest of the day, my husband and I were moving vivariums, the ride needed to be the smoothest possible and having the tanks in visual sight was the whole idea. It was raining so bad that day and neither of us really wanted too drive something so big and boxy but had no choice! Also the vehicles fuel was not full and I was charged a fee for it!
John P. le
The guys at this location did an outstanding job! Eqyipment worked great, too, but the staff was definitely the highlight. They made everything easy. I even forgot to check my lighting hookup for the trailer and they got me set up quick and easy. Thanks, guys!
Carlos O. le
Extremely poor customer service, especially by the manager and owner. The reps do an okay job which is surprising given the fact that management does not set a good example. Will not be using this location again.
melody S. le
I had a good experience with your equipment. The gas mileage was better than I was told and the low deck and ramp made it a breeze to load the truck. You will be my first choice the next time I need a truck.
alec k. le
Always received excellent care from the staff here. Great folks, every one of them.
timothy S. le
The equipment was not in my truck when i got to load it
SCOTT P. le
Very terrible experience, my family was supposed to turn in the trailer by 4:00pm. It was turned in at 2:35pm and I have receipt, but then they sent anotherc reciept charging an extra day saying it was turned in at 4:36 pm.
Kevin A. le
This is the best location to rent from.
Lynn K. le
Tires were in poor shape on the trailer we were assigned, but Richard promptly gave us a different one.
sally s. le
Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.
roger M. le
My drawbar could have been flipped raising the trailer three inches which would have been much better. You would think the person attaching the trailer would notice that, would have been a quick fix.
Eugene T. le
Everything was great & it didn’t take forever to get our trailer.
Richard K. le
Location was good. Wasn’t sure where to actually leave my car larked though. Also, the mobile self serve feature is not very convenient.
ladanna m. le
The representative Michael was friendly and nice customer service skills.
Patrick J. le
Liked.
Brian A. le
Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.
kathy w. le
Excellent service
susan t. le
Excellent storage facility
LETICIA B. le
Great location easy to get in and out.
Robert S. le
People were friendly and helpful. Would recommend using them.
Albert H. le
Awesome
Delonica W. le
The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude
nathaniel b. le
Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.
Delonica W. le
Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn’t clean Smelled like an ashtray had to ask them to clean it out and I had to wait
Lawanda B. le
love the service like the way they work together as a team and they were very helpful
John W. le
Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton’s campus made it so convenient for our family. We
taletha r. le
I had a good experience and will recommend your company for any hauling or storage needs
CHRISTOPHER E. le
This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.
Kimberly M. le
I wish they stay open to at least 10:00 pm .
jojo l. le
N/A
matthew c. le
Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.
Robert S. le
The group of people working at this U-Haul are fantastic
kevin o. le
Very helpful and clean!
Lisa T. le
Very helpful employees. Would recommend this Uhaul to other Creighton families
Debbie B. le
Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie
Greg R. le
Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.
Kirsten B. le
Excellent customer service
Nancy C. le
Easy and quick service. Very clean facility.
Brian V. le
6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr
Patricia S. le
Customer service was very professional and friendly.
patricia w. le
The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again
terri o. le
Michael & Michael are 2 of the nicest gentlemen I know.
Eric G. le
Very clean and helpful staff members
Patricia S. le
Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.
CAMILLE A. le
Everyone was so helpful, great experience
Hashim C. le
Great friendly staff very helpful and polite
MAKALA R. le
Great service very polite and helpful.
anthony r. le
The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.
Linda L. le
every one was so helpful and so kind to me . it was great
terri o. le
They went all out to help me.
Melanie P. le
I emailed multiple times asking questions and never got a response.
Anthony G. le
Great facility
Gaillard J. le
Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu
RICHARD C. le
The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.
Michele M. le
Extra finally and helpful staff
jojo l. le
So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!
Ted H. le
We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.
Nat H. le
Very professional and helpful sfaff!
Anita W. le
Always clean and friendly
gerimi s. le
Extremely convenient for storage for college students.
Wallace F. le
Very helpful
David G. le
thanks
Zachary W. le
Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.
Elaina W. le
Decent facility besides being hotter inside than outside.
James S. le
facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.
alberto A. le
Good business thanks
Anita W. le
Wonderful employees, know me by name
Matt S. le
All good except for the strange people that went inside there unit for 20 or so minutes.
MICHAEL B. le
Friendly staff and very helpful.
Anni F. le
Everybody was super friendly there and so helpful :)
Madelyn S. le
Michael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!
Lokesh G. le
Very accommodating
gary j. le
What can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.
freank w. le
Michael was Great!!!
DESHAUNA S. le
Great storage will be doing it again with them
Kwin K. le
Place was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!
janice a. le
It was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Thank you.