Customer Reviews for U-Haul Moving & Storage of North Downtown

2 121 évaluations

1006 N 18th St   Omaha, NE 68102
(one block north of Cuming on 18th)

(402) 506-9729

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(402) 506-9729

1006 N 18th St
Omaha, NE 68102
(one block north of Cuming on 18th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I received my contract, but have not received a receipt.

JANET N. 
Évaluation :
4

Clean out the back of every rental truck, 1st w/ a broom & then w/ the air hose when they are returned! Not my first time to have dirt clods in the back end and I have white furniture! Counter Rep was good enuf to blow it out but movers feet still got filthy & my new homes floors are evidence of that! Always check the back end of trucks & insist it be clean...

SHARON K. 
Évaluation :
5

Robert the manager was one of the most professional staff I've come across. I work in a multi Million business and would hire him in a minute if I lived in the area. A overheard him deal with a woman (she was not happy) due to ancharge she didn't authorize and this was the second charge. It was from another moving company with uhauls number. Her card obviously was compromised (not by uhaul). She didn't understand. He kept telling her if she came down he would look at their records and see if there was a charge and would refund accordingly. He remained calm,sympathetic, helped educate her, but also professionally stern. I was overly impressed with his patience as I was about to take the phone from him and tell her she just needs to come to the office. Anyway, bonus award goes to Robert Danner!!!

Shawnale W. 
Évaluation :
5

Check out with hard as I could not put the odometer in the app. The guy helped me checkout.

Michael S. 
Évaluation :
3

One employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.

LYDIA A J.  |  Expérience générale 
Évaluation :
5

Edward and Robert were GREAT!

CHRISTOPHER H.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had. Will NEVER use uhaul again. Specifically because of this location and the lack of communication from all involved. Next time I will use literally any other service I can find before using uhaul again. I'd rather pay more than deal with the crap shoot that is uhaul.

NOAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE S. 
Évaluation :
5

I can't think of anything you could do to improve. The service I received was outstanding. I felt very safe driving across the state due to the excellent condition of the trailer I was towing. A special thanks to Robert for helping me so much.

Linda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jillian A.  |  Expérience générale 
Évaluation :
5

Guys were awesome and well mannered

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL PAUL B. 
Évaluation :
1

Tried to use the app to pick up and drop off truck after business hours and it was so confusing and difficult to use. Also ordered furniture dollys which I was told would be in the truck we got to our place and there were no dollys. I had to drive back to the uhaul place to get them and they only had one available when I ordered 4. Such a mess and U-Haul was not prepared.

Jaden O. 
Évaluation :
5

You guys were great

Deborah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia J.  |  Expérience générale 
Évaluation :
5

The guy who checked menout was amazing and was very helpful. Im glad I choose this location. I couldnt have asked for anyone better to help me with the move

AMANDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shana G. 
Évaluation :
5

Show the customer where everything is on the vehicle

CLIFTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sehra E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

All three people who assisted during pickup and drop-off were so friendly, helpful, and genuine. Thanks for making a stressful move a lot more doable! I was renting the trailer to move my wife 906 miles away from me and I'll miss her but at least she was happy with uhual. Maybe I can win her back because of you!

HANS R. 
Évaluation :
5

Another smooth move for me. Thank you.

KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC A. 
Évaluation :
5

Super helpful and polite staff.

Shawn A. 
Évaluation :
4

Staff was great! Truck steering wheel was sticky, but otherwise ok. Check engine light came on when I was unloading.

SUZANNE O. 
Évaluation :
1

not only did I haul one little load to the storage unit with that truck I clean the inside and out and then I still was charged to 25 $a month cleaning fee I don't understand that I was also trying to extend my lease on it and I was told I could not so therefore I had to unload everything I had loaded up the night before to take to one of your guys's storage units that I purchased I had to unload back out of the U-Haul and drop off an empty U-Haul that I had to clean up when I didn't even get to use it for that second trip they made me bring it back then offer me another one didn't do anything I would not recommend this company or at least this location to anyone very upset I will make sure I tell all my friends about you all North down there but it won't be good. When I return the truck I was told immediately I will email you a receipt I wasn't offered the money that I had already put down cash I wasn't offered it back to me wasn't offered to get a receipt right then and there I had to wait to have it emailed in a check sent to me for the unused portion of my money. As I was unloading the one and only load I got do into my 150 $storage unit per month there was several homeless people from the mission next door going in and out of the building taking carts of cans clothes etc etc sometimes three coming in sometimes one coming out sometimes two men and one girl going in and only one of them coming out as he was zipping up his trousers it is not a place I recommend I will be removing my things from there immediately you guys will have the rest of the month with an empty unit and possibly a call to six on your side or seven can help this is ridiculous to pay for a service and it to be so poor is just ridiculous especially when the building is new and upcoming in our downtown area.

RICKY K. 
Évaluation :
5

Friendly professional staff

SHEENA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim R. 
Évaluation :
5

The staff was very polite and professional

Sheena J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mubarak M.  |  Premières impressions 
Évaluation :
5

The equipment was completely satisfactory and the locations where I picked up (Downtown Omaha for the auto transport and Council Bluffs for the truck) where very friendly and helpful. My only complaint is neither my pickup or drop-off locations were where I had originally selected. I would HIGHLY suggest that if certain locations (UHaul neighborhood locations, mainly) are unavailable or subject to such frequent change, that the website reflect it. It was inconvenient to select available locations close to my departure and destination which were both changed a day beforehand.

Geoffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABDIKADIR O. 
Évaluation :
2

Have confident staff available for check in instead of having to wait for someone to show up . Not a desirable part of town to be in .

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DyNesha J.  |  Expérience générale 
Évaluation :
5

The only suggestion or maybe considered a negative comment was that the windshield was dirty (many dead bugs). Otherwise the vehicle was very clean & seemed to be almost new (low mileage on odometer). Seats were comfortable & was a pretty comfortable ride for a trip from NE to CA. Staff at this site were very efficient.

CARMEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG Z. 
Évaluation :
5

The pricing was so high but I had no choice

MAJANG K. 
Évaluation :
5

I like this location and the workers. Clean and quiet. Nice facility.

DYNESHA J. 
Évaluation :
3

Access closes too early but given the area of location, I understand why.

Rosalie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL L. 
Évaluation :
5

 

Kieron B. 
Évaluation :
5

I've rented from this site several times before and have yet to be dissatisfied. Great and pleasant U-haul team each time I've been there. Definitely NO complaints ðŸ'Œ from me.

LINDA M. 
Évaluation :
5

very convenient thanks for everything!

DARRON J. 
Évaluation :
5

Amazing rental location! Will use this location again.

AMY R. 
Évaluation :
4

Although I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUITA RENEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
5

Have rented several trucks for day use for my work and it is always a very efficient and positive experience.

Joey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Wash the front window and check the windshield wipers.

CLINTON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELINA W. 
Évaluation :
5

Awesome service and friendly staff!

Nakia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY W. 
Évaluation :
5

Edward was amazing! I had some issues with my first booking through customer service. I ended up going to the location to book at 8:30 in the morning. He was knowledgeable, answered all of my questions, and he was super nice. More than just good customer service. To me, that goes a long way. His coworker ,who I forgot to get his name(forgive me!), was also super nice as well! Thank you for the easy hand hassle free experience.

NAKIA J. 
Évaluation :
4

Na

Andrew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA M. 
Évaluation :
1

I was over charged 19,23 $ for gas, when I had a worker to come and take a picture of the mileage he advised me that they would adjust this on my contract. The truck had a 1/2of tank of gas and 3/4. I have rented trucks in the pass, but never again, I need someplace I can trust my credit card on file.

ROBIN S. 
Évaluation :
5

Excellent transaction & service

MELVIN M. 
Évaluation :
5

THIS IS THE PLACE to rent from uhaul.The owner is above excellent.This guy is one of the best people you will ever meet.AAAA++++

walter L. 
Évaluation :
3

Staff was nice and helpful

Harlan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent K. 
Évaluation :
5

Great service. Great team. They took good care of me.

SIRWAYNEHENRY W. 
Évaluation :
5

Thanks

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Premières impressions 
Évaluation :
5

easy to book, pickup and drop off! Nice people and great price for the rental and last minute packing supplies I needed.

Jonie S. 
Évaluation :
5

Wonderful service as always! Thank you!!

JESSICA M B. 
Évaluation :
5

Wheel balancing on front end, why has not U-Haul installed a rear camera, this is not a unreasonable request for aiding back-up driving.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbi Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUK M. 
Évaluation :
5

Everything was explained and everyone was helpful

CONSTANCE S L.  |  Expérience générale 
Évaluation :
5

The employees that got us set up were super helpful and on the ball.

Roger D. 
Évaluation :
5

This location had great customer service. The location was clean and well maintained. The staff were friendly and helpful. Merci.

RICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACLYNN R. 
Évaluation :
5

Location was very convenient for me when I needed it. Price was fair and the unit was easily accessible.

Alfredo J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne R J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHASE B. 
Évaluation :
5

Like I said before your people were extremely helpful.

Steven A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
1

Got over charged so no i do not recommend

Atayia M. 
Évaluation :
5

fast and friendly, great customer service

THERESA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Everything was great. Customer service was good and explained all that needed to be. Clean store also

Annamarie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESETTA M. 
Évaluation :
5

Robert listened to my complaints and gave me a discount as requested. Hes easy to work with.

CRISTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashliegh M.  |  Expérience générale 
Évaluation :
3

I drove my UHaul rental 14 total miles and was charged 12,15 $ for gas. I had put no gas in the tank and told the individual checking me in this. (I was not trying to hide this) Not a big deal but I pointed out that they had marked the gas at 1/4 tank and it was clearly above 1/4. They told me they would adjust my bill but did not. I did not appreciate being told one thing and then doing another. Since I am writing a review, your advertising is deceptive. You advertise this rental as "29,95 $". CLEARLY, no one can drive away and pay only 29,95 $. I had the vehicle for about 4 hours and drive it less than 20 miles and my bill was 75,93 $. Possibly you need to higher a new advertising firm.

Greg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Made the drop off process very smooth, no hassles, no wait.

ALEXANDRA V. 
Évaluation :
5

Awesome job with great customer service. Very friendly service.

DARRYL T S. 
Évaluation :
5

Staff was amazing, and extremely helpful and caring our time of need. A+ service

ROBERTO W. 
Évaluation :
5

It's easy to drop off at this location. Had to use the website to check in. The website needs to be more useful in checking in your stuff.

BRADLEY MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW ALEXANDE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

They did not have the 20 foot truck that we reserved, and they did not have paper to print our contract.

Tamara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
4

I've used this location twice. It was pretty straightforward which was good, but I had to walk across the street to get the rental when they could have brought it up. This to me is nothing, but, it's near a shelter so there are homeless people walking around in the day hours in case you look around and it doesn't feel right. Overall, I do recommend this location highly, but I would say get a rental from a location that fits how and where your moving.

Shynel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisa M.  |  Premières impressions 
Évaluation :
5

The GM did a great job of taking care of me since Council Bluffs didn't have my reservation. Awesome people and place thank you!!!!

Steven A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine J.  |  Premières impressions 
Évaluation :
3

The staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.

Torye R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO C.  |  Premières impressions 
Évaluation :
5

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don't think that employee from "old style U-Haul" works at our location very often. I highly recommend the Downtown Omaha facility.

LYDIA A J.  |  Premières impressions 
Évaluation :
5

Very nice facility and helpful staff. Thank you.

Kenneth D.  |  Premières impressions 
Évaluation :
4

Liked.

hester J.  |  Premières impressions 
Évaluation :
5

love the service like the way they work together as a team and they were very helpful

Lawanda B.  |  Premières impressions 
Évaluation :
5

every one was so helpful and so kind to me . it was great

Linda L.  |  Réservation 
Évaluation :
4

Great facility

Anthony G.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page