Customer Reviews for U-Haul Moving & Storage of North Hanover

1839 évaluations

49 Franks Ln   Hanover, MA 02339
(@ Rt 53 & 3)

(781) 826-0090

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(781) 826-0090

49 Franks Ln
Hanover, MA 02339
(@ Rt 53 & 3)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Employees were friendly and helpful at this location. West Hanover, MA

JOHN D. 
Évaluation :
2

I made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.

BENJAMIN B.  |  Premières impressions 
Évaluation :
5

Kenesha is your greatest asset.

JAMES B. 
Évaluation :
5

Your staff in Hanover is excellent. A pleasure to deal with.

Matthew P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANE W. 
Évaluation :
5

As someone who works in technology, I want to say that you are doing a very good job at offering your customers the option to take care of the pickup and return process using a smartphone. I find that the overall user flows are easy to follow and complete. Not every business is investing in this and even those who are don't always get it right. U-Haul seems like it is getting this right, so keep it up!

James Y. 
Évaluation :
3

Truck was very loud with constant screeching sound. Extremely frustrating on a 200 plus mile ride!

Brian G. 
Évaluation :
5

The woman running that shop has always been excellent.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler E.  |  Expérience générale 
Évaluation :
5

Terrific staff!

ANNE K. 
Évaluation :
5

The woman who runs the place is awesome. Everything a successful business needs. Proactive, smart, compassionate totally professional.

DANIEL M. 
Évaluation :
5

The staff were very helpful, very polite and very professional. This is the best location, they have everything you need with awesome service. VPM

VASILLI M. 
Évaluation :
5

Kenosha is terrific!

anne k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiana c.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful :)

Eileen L.  |  Expérience générale 
Évaluation :
5

The woman who helped me was polite, friendly and professional.

AMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan K. 
Évaluation :
4

The app kept going back to the beginning so I could not check out using the app.

Martin P. 
Évaluation :
5

Agent was friendly and professional

PETER K. 
Évaluation :
5

Center armrest didn't go down, my small dog couldn't sit on it to see out the front window.

TOMAS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Y. 
Évaluation :
3

When a customer uses the van share app and picks up outside the store hours please make sure the requested equipment is on the truck. I had requested an appliance mover, and moving blankets. None were in the truck and looking at the bill today I was charged for them. Also teach customer service phone skills to your desk personnel so that when you do call the store it doesn't make it feel like it's a burden for that person to make a call to the store.

Adam M. 
Évaluation :
1

U-Haul was unable to fulfill my reservation 3 times. When they were finally able to get me a truck that met my requirements I was unable to pick up the truck at the designated location because the lock wouldn't open. When I called I was transferred 4 times to end up back with the original person who answered my call. I then had to drive 15 miles out of my way to pick up a truck at the only place that was still open. The truck I rented the door didn't close right and the gap between the door and the cab I could stick my finger through. When I went to return the truck I waited in the drive up return area for ten minutes until I finally walked inside to see why no one had come out. The woman I met as I entered reeked of marijuana smoke claimed she didn't know I was there because she was working on the computer. She told me to leave the keys in the ignition. This will probably be the last time I ever use U-haul. This was a horrible experience.

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

There is no parking to leave a car while conducting the move - that would be handy.

Carl N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
3

I've always rented from one U- Haul, then dropped it off at another. I think I kind of got ripped off by not being able to not drop it off closer to where I've moved. I've never heard you couldn't until the other day! I was very disappointed. I might just look into that whole situation. Thank you, P French.

Paula F. 
Évaluation :
5

The young lady who helped us today was excellent!

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

We were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!

SARAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard O. 
Évaluation :
4

Rented a furniture dolly and wasn't informed that they didn't have one until I arrived there to pick up the truck.

Laura U. 
Évaluation :
5

All good

JOHN E. 
Évaluation :
2

The truck had been running for hours prior to my arrival and the gas level was below half tank, however the paper work stated that the tank was half full. The truck was full of snow and ice when we arrived so we weren't able to leave until we cleaned off the truck. The poor girl who was working alone was out there trying to clean the truck, but was not successful so I had to shovel snow off of the truck to be able to leave so we lost over an hour.

MATTHEW M. 
Évaluation :
2

Friendlier, more professional staff

Leigh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

Manager was awesome!

CINDY H. 
Évaluation :
3

Way to much money. For 2 and a half days

Steve L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie b.  |  Expérience générale 
Évaluation :
5

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Cassandra C.  |  Premières impressions 
Évaluation :
5

I was in and out in no time and the vehicle was warmed up when I picked it up. The customer service was excellent.

Edmund D. 
Évaluation :
5

Friendly, polite, and quick service

Eric O. 
Évaluation :
4

Kenyesha (sp?) was terrific. Polite, personable, professional and efficient.

DOMINIC I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria h.  |  Premières impressions 
Évaluation :
5

Polite...professional...a great value. What's not to like ?

TOM L.  |  Premières impressions 
Évaluation :
5

recalculated my rate on return based on extra miles and saved me money! easy check in online and smooth return process will definitely return to this site for future rental needs

edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Easy, clean and great service.

Michael W. 
Évaluation :
5

Keniysha was wonderful

Heather M. 
Évaluation :
5

Using the online process was smooth and easy. I only had to walk in and grab the keys to the truck. Returning was even easier.

Martin F. 
Évaluation :
5

The woman who helped us with the reservation was very efficient and helpful.

MEGHAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis c.  |  Expérience générale 
Évaluation :
3

The drivers side door did not shut properly. I felt unsafe. When I checked in inside the man did not put on his mask. I know he's behind plexiglass but the law says he still should have his mask on. When I dropped it off outside he came out and again did not wear his mask. He did keep his distance but out of respect for uhaul customers he should be wearing his mask. I picked up the vehicle at noon and scheduled to drop it off by noon the next day. I left my car there. I called that evening to see if I could leave my loaded truck at the uhaul parking lot and pick up my car for the night then come back in the morning so I could unload it. The woman who answered was not very helpful. She said that another employee in the morning would probably check the truck in. I said I would pick it up before they opened or I would leave a note in the truck explaining. Then I asked where to park it and she said there wasn't a place to park it. I could of left it in customer parking. It was extremely frustrating. I know she could of helped me. I also know that I would not hold the company responsible if there was a problem with my items in the truck. It's Hanover not a bad part of town. I believe they could of been more helpful.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard n.  |  Expérience générale 
Évaluation :
5

The representative that helped us at pick up and drop off was excellent!

Amy P. 
Évaluation :
3

Very slow representative.

YURIY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
4

I was charged the wrong amount. The representative asked my husband to approximate how many miles we drove and he said 29, when in fact we drove 11. I was charged for the 20 and it was never adjusted.

Steven H. 
Évaluation :
1

Got charged for extra miles because people don't know how to do their job. When I picked up vehicle it had 113074 and a quarter tank of gas. Receipt said half tank and 113023 on vehicle. Got charge anyway

DEREK P. 
Évaluation :
5

Quick and simple drop off procedure. Thanks!

Allan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful and professional. Equipment was like brand new.

IRVINGLOUIS R. 
Évaluation :
5

Nice people, made it really easy and it was a tremendous experience.

Douglas D. 
Évaluation :
2

I was told by U-Haul customer service that my rental was a flat rate with no extra fees. I returned the truck with more gas than required and well under the mileage rate, but when I checked by credit card statement, I was charged over 100 $more than the rate given by customer service. When I called them, they said there was nothing they could do about it and that I needed to call the local manager. Nobody there ever answered the phone and in the end the manager refused to refund the money. It's ridiculous that U-Haul customer service doesn't/can't stand behind it's commitment to customers and instead pushes it off to managers who are thinking about their bottom line instead.

Julie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
2

the truck had over 100k miles and was pretty beat up. But the worst part was that the windows and mirrors were so dirty that I almost got in several accidents. I was driving at night and the glare from the dirt and grease on the surfaces made is so difficult that we had to pull over at a gas station and use their squigy inside and out to get the windows and mirrors clean

PAUL L. 
Évaluation :
3

Couple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc. I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.

philip b.  |  Expérience générale 
Évaluation :
3

Only negative was that I had issues with renting the size truck I wanted on-line and had to go to the Hanover office. They set up the reservation for me. When I picked up the truck, it was a larger truck than I asked for, which cost me 10 $more to rent and I think about 15 $more in gas as I was going about 140 miles round-trip that day. However, everything else was fine and would not have a problem recommending to a friend.

PHILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KONSTANTINOS P. 
Évaluation :
5

Personnel were great, helpful, knowledgeable and good humored. Pleasure working with them. I will definitely use this U haul again.

William T. 
Évaluation :
3

I attempted receive my rental van without making contact with anyone because if Covid-19. I was shocked that uhaul asked that I provide a name and phone number of someone to help them decide to rent to me. My valid MA drivers License and my American Express should be all that they need. After 20 Minutes of standing outside, I had to go in. When I asked the guy there to process my rental in person, he did. When I asked him how I would have received the key if I didn't come in to the office, he told me that he doesn't have it set up to get keys outside so I would have had to come inside to get the key. Not cool. Staff is nice. System is not good at all.

denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

One issue that I had was I could not find the equipment when I attempted to book the trailer using the online system which referred me to other locations. I'm not certain why this was since when I arrived the preferred trailer was available. The representative swapped for the preferred trailer and got me on my way. Merci!

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maynard S. 
Évaluation :
5

Nice staff, easy to do rental.

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG F. 
Évaluation :
5

Great staff in Hanover

Stephen Q. 
Évaluation :
4

I lost at least a day because the sliding door goes up too high and can't be closed. I had to use several 2x4s and get help from a stranger to pry the door down. This happened twice and too hours to get something to pry the door free. I should get at least a day back!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Very satisfied will use again

WAYNE R. 
Évaluation :
5

Great experience

David A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jonathan T. 
Évaluation :
4

The automated process makes you feel very unattached from customer service.

robert C. 
Évaluation :
5

Once again the young woman who works for you is fantastic! I wish 1 of my 2000+ co-workers had her energy , enthusiasm and overall attitude.

JAMES B. 
Évaluation :
2

Will never ever rent from uhaul again for a day rental I town

SHERRI S. 
Évaluation :
5

Representative present was very nice and helpful.

Mark P. 
Évaluation :
5

You new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location

STEPHEN O.  |  Expérience générale 
Évaluation :
5

Nice facility. Rental experience was all good. Once again, U Haul to the rescue in times of transport needs. Merci!(

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Padraic S. 
Évaluation :
5

dropping off Uhaul was a very easy process.

Scott T. 
Évaluation :
5

The lady who was there all the time did a good job.

John S. 
Évaluation :
4

Great woman at the Hanover location

jim B. 
Évaluation :
5

Nice location very friendly staff.

MALEK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA M. 
Évaluation :
5

The women there that got us set up was very professional. We were able to get our truck in 10 minutes (fastest UHAUL experience we ever had). I would highly recommend this location to anyone in the future.

KYRA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Best Uhaul location we have ever been too!

Thomas D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Probably just busy season but there wasn't enough trailer size options available. I had to use a 4x8 cargo when I was looking for a 6x12 cargo.

THOMAS H. 
Évaluation :
5

I rent trucks and trailers at this location fairly regularly. It's always been a good experience until this weekend. There was an employee who was obviously new and the uhaul web site was misbehaving. The trailer I rented wasn't linked properly and the tongue nearly went through my rear window as I was unloading it. I was also charged for the insurance I declined. The experience won't keep me from using this location again (yet) but the training needs some attention.

Jefferey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Make it clear a reservation is not guaranteed. I got an emai 36 hours before my reservation saying a truck was not available. I had to adjust plans for help to make the move. It made me run 20 minutes over my suggested return time with less help. By the next day we had the truck after a panicky night.

EDWARD C. 
Évaluation :
5

Very professional

Aniss H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA H.  |  Premières impressions 
Évaluation :
5

faster check in

DIANA H. 
Évaluation :
5

another friendly and helpful location!

Nicholas A. 
Évaluation :
2

Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.

Brendan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R.  |  Online Move In 
Évaluation :
1

The elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time. When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said " well you have to contact corporate I think they may prorate". I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn't use?? Unbelievable

DANIEL G.  |  Expérience générale 
Évaluation :
4

beau travail

RICHARD B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G.  |  Expérience générale 
Évaluation :
5

The young lady that helped me close my account today was very nice

Lancing K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna d.  |  Premières impressions 
Évaluation :
5

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

PEGGY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
1

Unit we rented was wet, floors, condensation dripping everywhere. Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.

judith o.  |  Expérience générale 
Évaluation :
5

Great customer service. Very helpful and friendly.

martha g.  |  Premières impressions 
Évaluation :
4

Ok

renny m.  |  Expérience générale 
Évaluation :
5

Susan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...

cynthia d.  |  Expérience générale 
Évaluation :
5

i did the whole process online! Worked great!

Sarah B.  |  Premières impressions 
Évaluation :
4

The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect

Paul S.  |  Expérience générale 
Évaluation :
5

Highly recommend. Fantastic staff

Erica V.  |  Expérience générale 
Évaluation :
5

Excellent customer setvice!

Amanda P.  |  Premières impressions 
Évaluation :
5

The staff and facility were great and the easiest part of my move. Merci.

nicole g.  |  Expérience générale 
Évaluation :
1

When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

alccia C.  |  Premières impressions 
Évaluation :
3

A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

KAREN W.  |  Expérience générale 
Évaluation :
5

A very positive experience all the way around.

don b.  |  Expérience générale 
Évaluation :
2

Mold and mice in my units

CANDACE C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

PETER D.  |  Premières impressions 
Évaluation :
4

Easy

MIKE L.  |  Premières impressions 
Évaluation :
5

Prompt courteous service!

christopher w.  |  Premières impressions 
Évaluation :
5

Great management

PATRICIA M.  |  Expérience générale 
Évaluation :
4

Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

mike b.  |  Expérience générale 
Évaluation :
5

Some mouse droppings were on the floor.

Peter C.  |  Expérience générale 
Évaluation :
5

👍👍

kimberly s.  |  Expérience générale 
Évaluation :
3

Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

JOSHUA L.  |  Expérience générale 
Évaluation :
5

My husband was very pleased with the check in process and the unit. Merci.

Shannon M.  |  Réservation 
Évaluation :
1

I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

Ronald H.  |  Expérience générale 
Évaluation :
3

The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

KELLY D.  |  Expérience générale 
Évaluation :
5

Sue Aldridge and staff are great!!

CASEY R.  |  Expérience générale 
Évaluation :
5

excellent

john q.  |  Expérience générale 
Évaluation :
5

I am completely satisfied with this facility

frank a.  |  Expérience générale 
Évaluation :
5

All Good. Highly reccomended

Erwin G.  |  Expérience générale 
Évaluation :
5

The folks were professional got me in and out quickly. The facility is easy to get to and it's right off the highway

Chip C.  |  Réservation 
Évaluation :
5

Thanks to Sue and company for helping with a very stressful move

Hugh J.  |  Expérience générale 
Évaluation :
5

thanks very helpfull.

JEANNE W.  |  Expérience générale 
Évaluation :
4

Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn't work!

MARTIN S.  |  Expérience générale 
Évaluation :
1

Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

NOAH S.  |  Expérience générale 
Évaluation :
5

Susan runs a tight ship and has a good team

JOHN S.  |  Expérience générale 
Évaluation :
4

Staff was very nice.

david c.  |  Expérience générale 
Non reviews have been submitted for this location.

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