Customer Reviews for U-Haul Moving & Storage of North Hanover

2 105 évaluations

49 Franks Ln   Hanover, MA 02339
(@ Rt 53 & 3)

(781) 826-0090

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(781) 826-0090

49 Franks Ln
Hanover, MA 02339
(@ Rt 53 & 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Staff could not have been nicer and more helpful Facility could use some work. Roll up door did not work making access to lift challenging Old broken light bulbs on floor near lift Door access swipe out of order but manager was right there to open with key. Tough for her to run desk and have to open doors

KEVIN M.  |  Premières impressions 
Évaluation :
5

Staff was wonderful I was issued a fuel charge. I stopped and filled the tank so not sure why but for fuel gauge would not go higher than 7/8. Called about it but not credited

Kevin M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R.  |  Premières impressions 
Évaluation :
5

Nothing they were beyond above awesome they need a raise

ANDREA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
5

It was an easy process made better by the delightfully pleasenr , Taylor .

JAMES B. 
Évaluation :
4

My rental agent was great. Perfect balance of knowledgeable and friendly.

JEFFREY H. 
Évaluation :
1

Pickup went fine but when I went to drop it of the guy outside handling the returns was cleaning a van he saw me pull in looked at me for a second and went back to what he was doing the I got out of the truck and walked over to him and said excuse me (nicely but loud enough to be heard) he did not even acknowledge me then I went inside to try to talk to someone else and they said the guy out at the canopy would take care of me so then I walk back out to him he sees me walking over there and he was looking at me when I got about 4 feet away from him and I said “hey, how's it going” he ignored me and went back to what he was doing (at no point said just wait a minute just outright ignored me) he did not help me until I border line yelled what do you want me to do with the key to the truck and he said put it in the truck and I will check it in later so I did I was very disappointed with that customer service on the drop off and would probably not use this location again because of that, I get it if the guy was busy but the least he could do was say hey just give me a few minutes not just ignore me it was extremely rude

CODY B. 
Évaluation :
5

The person that helped me was kind, knowledgeable and super welcoming. I witnessed him interface with a colleague (a mail carrier) and the exchange just showed what a great and responsible employee he is. Five stars for Mr. Doherty! Thanks for an excellent experience and happy holidays!

NICOLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justine c.  |  Expérience générale 
Évaluation :
5

Keep doing great! Great management! Great team! Hard to find these days!!

JOSEPH M. 
Évaluation :
5

The woman who was working that day (Saturday 12/18/21) was fantastic. She was so friendly and helpful. She deserves a shout-out. When I told my partner about the experience, he remembered her from a recent rental and concurred that she is awesome! Please let her know.

Meredith H. 
Évaluation :
5

Taylor was Excellent! Customer Service with a Huge Smile!

SCOTT R. 
Évaluation :
5

Taylor was awesome and very accommodating in helping us get the right truck we needed for moving some furniture. Great personality!! She made it a most pleasurable experience. In a time when customer service skills seem to be lacking in so many businesses, she was like a breath of fresh air. The truck worked out perfectly, was comfortable and clean also.

RICHARD O. 
Évaluation :
5

The woman working that day was awesome! Great attitude, very helpful processed everything quickly, made it very easy. Give her a raise!!!

JAMES B. 
Évaluation :
2

The entire experience was so bad i may not use use uhaul for quite awhile. Or my employees or volunteers. We were one hour late becsuse uhaul had staffing problems. The hitch would not come off and uhaul csme out snd found it rusted. That cost us hours of valuable time. Uhaul changed the drop off locstion and that made it much more difficult to deliver christmas trees to the poor. To top that we accumulated WELL OVER three hours in waiting for uhaul to pick up thr phone over sbout 15-18 attrmpts. Awful! The staff at uhaul in stamford however could not have been better

DAVID S. 
Évaluation :
5

Great staff. Very friendly and helpful

Elias M.  |  Expérience générale 
Évaluation :
5

Taylor was very helpful and polite a bit too work with.

REBECCA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
1

When we first put our things onto storage the garage door for the LIFT was broken so we had to figure away around that to get our heavy things up to the second floor. On our move out day the garage door broken and the lift was broken so we had to move our stuff from the second floor down the stairs. I don't know why it's so hard to have working garage doors and lifts. The entire time I rented a unit from here The lift never worked. One good thing is Your new employee Taylor was very kind and offered any assistance she could

Andrew T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
4

What could have been a horrible experience was turned into an overall good one thanks to the person who was working when I checked-in, Kenysha Watkins. Technology seemed to fail and the whole experience took longer than hoped and expected, but Kenysha was awesome and left me walking away satisfied instead of annoyed and angry. Without her it would have been a very different experience, in the worst way.

Christopher L.  |  Online Move In 
Évaluation :
5

They employee who connected and disconnected the trailer was very pleasant and fast. I've gone this location for years and have always had a good experience. Other locations, not so much!

James O. 
Évaluation :
5

Tom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy! It was first time renting and he was great! Please thank him for me!

Paula A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Very knowledgeable and accommodating team in Hanover.

William D. 
Évaluation :
5

Great agent

JAMES V. 
Évaluation :
5

The girl working at the desk was awesome and would be the reason I return! I have been at this location a number of times and typically the staff is not pleasant to deal with

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

My unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it's a garage unit type.

JOSEPH F.  |  Expérience générale 
Évaluation :
5

Very smooth- everything was great.

KELLI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
5

All in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA. Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!

WAYNE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

The representative was very helpful and friendly. Very good service and a well maintained vehicle

JAMES H. 
Évaluation :
5

It would have been great if the 6*12 trailer was available, but the 5*9 worked well. The attendant was very helpful and friendly.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Kenysha Watkins was the rep. Who helped me. She has a great attitude even on cold rainy day. I've been to this location several times and I look forward to picking a truck at this location.

MARK E. 
Évaluation :
2

Computers were down. Was made to reach out to customer support line to get my rental. I was transferred from person to person with long wait times in between. Spent at least 25 minutes on the call. When I finally got to someone who could process my rental, she asked to talk to the Uhaul rep on the site and proceeded to argue with him. It was extremely unprofessional, and I felt embarrassed having to listen to the discussion. After this the person on the phone processed my order quickly and painlessly.

Justin P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

Location did not have furniture blankets available. Would be helpful to be notified if products were not available prior to renting the truck… As we did not have enough time to go out and buy our own blankets, and ended up scratching/ruining several of our items

LANCE S. 
Évaluation :
5

Gentleman in hanover was excellent, great personality and extreme professional.

MARYELLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Prompt and courteous staff

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Great experience. Van was ready and clean. Drop off was especially a great experience as Bill was very helpful and attentive. I will rent from this location again.

Amelie L. 
Évaluation :
1

I reserved a rental on line. When I went to pick up the rental, the representative was unable to complete the contract process. The representative was employed for two days and unfamiliar with the computer system. He was unable to load my license onto the contracting app. I had to call uhaul to have a customer service representative complete the transaction. This caused in a one hour delay. Also, the interior windshield of the vehicle was filthy.

R O. 
Évaluation :
1

The gentleman helping us was nice but it was apparent that he was not properly trained on how to do a vehicle rental. We spent roughly an hour trying to get the truck rental taken care of with several calls to the boss. Need to better train employees before leaving them on their own.

DANIEL W. 
Évaluation :
3

I reserved a pick up at 8 am to 8 pm brought it back on time and was charged $20 more because I dropped it off after hrs. This is Stupid I'm a returning coustomer I went out of my way because you couldn't get me a truck and a trailer in my town but that's OK

William M. 
Évaluation :
4

There were 2 employees at the location, the woman was extremely good at here job. She should be told that by managment.

JOHN H. 
Évaluation :
5

Nothing!! By far this UHAUL location is the best I've ever had. I would highly recommend this facility to anyone. Best on the East Coast! From professional super friendly staff at both check in and check out, to a vehicle that was so clean it looked brand new, my experience was an A+. Thank you for having such a great facility with amazing staff. In this fast paced world in which we all live, it was a delight to find a business as caring as yours.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

More information regarding trailer availability on website

Caleb E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Very nice spot Great service and clean vehicles

Douglas F. 
Évaluation :
5

Very positive drop off experience. Manager was very professional. Our truck operated perfectly and handled well for the entire trip from NYC to MA. Overall - we were very impressed with the total U-Haul experience. From strong boxes to the details like blankets and straps + the utility 2 wheeler to the truck - everything went smoothly.

Michael D. 
Évaluation :
1

Went to pick up car carrier was told it was broken. Your rep asked me if I could pick it up? They had fixed it the next day and never called me to let me know. So the following day is when I finally got it. Setting my move back close to 48 hours.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
2

I ordered 12 furniture pads online 1 week in advance and they only had 3 pads available. I suspect you did not invest in your website to track availability of what you rent.

GARDNER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN F. 
Évaluation :
5

Maybe there could be a notification somewhere that lets the customer know that they'll need to wait for approval before getting the keys to the vehicle. That way, the customer knows that, while their pick-up time is 9 am, they might not leave with the vehicle until 9:15-9:30 am based on the process.

Matthew H. 
Évaluation :
5

This rental process couldn't have been easier! The staff was super friendly and helpful, especially Bill!

Meghan D. 
Évaluation :
5

Great service, no issues with the rental process or the vehicle!

Shannon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE A. 
Évaluation :
5

Loved the early set up process on my phone. Saved lots of time checking it. Merci!

JOHN U. 
Évaluation :
5

I like

Housseini I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON J. 
Évaluation :
5

Hanover, MA location was excellent. They were able to accommodate my last-minute change request.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Great service and easy xway access.

Brian D. 
Évaluation :
5

Great location and staff extremely accommodating

Jon J. 
Évaluation :
5

The people at this location were very nice

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADAM B. 
Évaluation :
5

I love Frank's Lane UHaul! The best. I've used them for storage, rentals/equipment, purchasing packing supplies, everything. Always a pleasant experience at this location.

Kurt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Padraic S. 
Évaluation :
5

Everything went Great MY only question is How do you explain The price I did the exact same move in 2019 The price was 338. 2years later it was $838!!!

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

The young woman working was pleasant, friendly, and kind. I was super happy with how easy this was!

Gabrielle F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cheryl G. 
Évaluation :
5

Great Customer Service and very helpful staff.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary G. 
Évaluation :
5

Nice people, well appointed facility, clean and well-maintained equipment. The rental process was quick and easy; the drop-was quicker and easier. Best vehicle rental experience ever!

Francis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clive P. 
Évaluation :
5

The Uhaul employees at this location were great!!!

Karen D. 
Évaluation :
5

The rear view mirrors on the truck were impossible to adjust. They were fixed in place. I literally could not see behind me. That is bad.

Glenn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Nothing you have the hardest working staff I have ever witnessed

MATTHEW P. 
Évaluation :
3

This was a joke of an experience. This company should be ashamed

James R. 
Évaluation :
1

you suck

Bill H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B.  |  Premières impressions 
Évaluation :
4

I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn't work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren't working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!

Janemarie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E.  |  Premières impressions 
Évaluation :
5

Your staff in Hanover is excellent. A pleasure to deal with.

Matthew P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiana c.  |  Premières impressions 
Évaluation :
5

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Cassandra C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria h.  |  Premières impressions 
Évaluation :
5

Polite...professional...a great value. What's not to like ?

TOM L.  |  Premières impressions 
Évaluation :
5

The woman who helped us with the reservation was very efficient and helpful.

MEGHAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA H.  |  Premières impressions 
Évaluation :
5

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

PEGGY P.  |  Premières impressions 
Évaluation :
5

i did the whole process online! Worked great!

Sarah B.  |  Premières impressions 
Évaluation :
5

My husband was very pleased with the check in process and the unit. Merci.

Shannon M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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