The rented vehicle worked, but was in rough shape.Michael F.
Customer Reviews for U-Haul Moving & Storage of North Helena
Pour nous contacter
Helena, MT 59601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Maddison was amazing to work with!KIMBERLY W.
Super nice facility and great location.Monica R.
Had to wait over 10 minutes for service. The worker was the only one there. He was very friendly and helpful.Arthur W.
I I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 ThanksVincent G. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD D.
No improvement necessary!TIMOTHY T.
Le client n'a pas laissé de commentaire.Evan P.
Trailer rental was super quick and easy. Great customer service!RAYMOND V.
Le client n'a pas laissé de commentaire.LAURA D.
Alway have a pretty good experience with U-haul!Keith G. | Premières impressions
Way to expensive.ken c. | Expérience générale
The general manager was great, excellent customer service and knowledge of the system. Would use this location again.ELLIOTT O.
Le client n'a pas laissé de commentaire.WILLIAM WALLACE S.
Appreciated their friendliness and the quick turnaroundJohn D.
Le client n'a pas laissé de commentaire.Rodney S.
Le client n'a pas laissé de commentaire.GARY H.
Highly professional, courteous, helpful, provided assistance in arranging movers (strongbacks 4U) awesome all overall. Will use both in near future as we find a home to move into. All A+Jose L.
Le client n'a pas laissé de commentaire.RICKY DONN E.
Very quick check in, truck was in great shapeJEFFREY S.
I had to drive 2 hours to pick up the truck I reserved (Missoula to Helena and then 2 hours back)Lisa P.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.REBECCA A.
Friendly folksMATTHEW D. | Premières impressions
People were great, the equipment was questionable.greg H.
Le client n'a pas laissé de commentaire.Matt P.
Mike was a joy to work with! He was friendly, engaging and funny while maintaining professionalism!RHONDA M.
Le client n'a pas laissé de commentaire.Timothy P.
The trucks drivetrain held up to the task. You're employees are great; they let me park my truck at the location all day. They handled my reservation when I showed up to the wrong location. Thank you. They only thing I could think that was a little rough was the steering on the truck was a little loose, and the cv joints maybe needed changing. But, I really can't complain.Patrick P.
The cab was not cleaned. Had sticky stuff all over the console. Trash on the floorDAVID S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Clean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.Todd T. | Expérience générale
Le client n'a pas laissé de commentaire.JODI W.
Mike is awesome. He's a keeper! Great customer service!HOLLY R. | Premières impressions
Le client n'a pas laissé de commentaire.LANDON K.
Excellent service à la clientèle. ⭐️⭐️⭐️⭐️⭐️Donald G. | Premières impressions
Can't say enough good stuff about Mike. He was a huge help and very accommodating. Professional and friendly. Even though we came in at the end of the day along with about 6 other people wanting help in one way or another. He stayed composed and friendly the entire time.HOLLY R.
the gentleman who took care of the reservation, trailer hookup and inspection is great.JAMES M.
Le client n'a pas laissé de commentaire.SETH K. | Expérience générale
The employee setting up our rental was extremely helpful, knowledgeable and worked with our changing schedule. Very happy.CORY S.
Very easy to work with.Jerry L. | Premières impressions
Best location I've used. I like that the lot is all open which makes getting the truck in and out super easy.Joseph T.
Le client n'a pas laissé de commentaire.Jeff B.
Make sure the same size truck is available that the customer reserves online.Robin R.
Le client n'a pas laissé de commentaire.Rowan V.
Le client n'a pas laissé de commentaire.MATT V. | Expérience générale
Your people were competent, friendly and were focused. Very satisfied! Thank youRICKY DONN E.
It worked out very well. There is nothing I would change.John B.
Le client n'a pas laissé de commentaire.scott s. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS T.
I asked to change truck sizes and was told there were none available, I went down in person and switched truck sizes easily. Maybe the first person did not check other locations or pick up times? We got just the right size and everything went very smoothly from pick up to drop off!DAWN M.
Le client n'a pas laissé de commentaire.richard p. | Expérience générale
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.KARLA F.
Check in was quick and easy. The email with my check-in confirmation, though, didn't give a total amount charged, only that I had a 0 $balance.Donald D.
Le client n'a pas laissé de commentaire.cathy b. | Premières impressions
Le client n'a pas laissé de commentaire.DEWAYNE S.
The manager at this site has always been very helpful and freindly.Darrel J. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY G.
Clay was extremely helpful….best service I ever had!!!!Michael D. | Premières impressions
These guys were a thousand times better than the last.ROBERT C.
Better phone answeringIra L.
First off I was charged the initial 30,01 and then charged another 24 $+ then refunded 4,00 $ so over all it cost me about 50 $to use this uhaul for 4 hrs and literally drive it so little i was refunded 4 $. The uhaul smelled almost sour and was very low on gas. The manager with the braces was overall unfriendly & unwelcoming like it pained him to be there. Then, I get a call promptly from an associate there asking when I would have the uhaul back when I specifically said I would need it until 5pm that day or I did not want to rent it. I got it at 1130 am and had it back by 4pm. The crew at this location needs some direction on customer service. The other uhaul up the street I've never had an issue with. This was an unpleasant experience that I won't be soon to repeat. Without your customers you have no business, it's time to treat them like they matter.HELEN MARIE L.
The location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.JONATHAN W. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM A.
They were awesome!!!!🌼leslie m. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.REBEKAH G.
I really appreciated this service.Elliott K. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES H. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS J.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.JOHN H.
Clean, accessible, and staff was very helpful and friendly. Merci.Deborah R. | Expérience générale
The guys and a gal are awesome... the bestBRENT D.
I couldn't ask for better. Everyone involved was professional, courteous and friendly.WESLEY W.
Great helpful staffMatt C. | Premières impressions
Staff friendly and helpfuldaniel w. | Expérience générale
Le client n'a pas laissé de commentaire.DEREK ALEXANDER S.
Le client n'a pas laissé de commentaire.AARON S.
AC did not work in truck for 2 days in plus 100 % weather.CARLYLE E.
The in house staff were courteous, there needed to be twice the staff though as 45 minutes to an hour of our rental time was eaten up waiting. The phone app thing did not work. And the location of our equipment pick up changed without notification.Robert F.
Le client n'a pas laissé de commentaire.Tyler P.
This was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!Rowan v. | Expérience générale
Very helpful employeesTIMOTHY P.
Le client n'a pas laissé de commentaire.MARK HAROLD T.
We were treated very well by both Clay and Mike. Great service.DANNY W.
Le client n'a pas laissé de commentaire.robert p. | Premières impressions
We recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena. Colleen D. | Expérience générale
Excellent service, would highly recommenddave l. | Expérience générale
Le client n'a pas laissé de commentaire.BAILEY K.
The manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.KAYLA P. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD H.
I was told I would have a 15ft truck on the 11th when my son went to pick it up, they said they did not have a one way truck which I had reserved, this twice your company has done this to me. I've always rented from this company but lately your business is not giving good customer service. The only way I get a truck is to get in Helena and bring it back, but you all sure had trucks to charge people a higher price by doing this, I believe that's bad business, I think you should honor the price that is a one way when you cancel a customer's truck. It's stressful enough moving. Iam not satisfied with the last 2 times I've done business with your company, I tried calling but it was an hour wait.. I was also told that you guys called to tell me that there would be a truck for one way, you did not call me The day of the move when picking up is when I was told, I was given a # to call and she told me that it hadn't been scheduled so what is it you called me or it wasn't scheduled.CURTIS C.
Le client n'a pas laissé de commentaire.Debbie e. | Premières impressions
I filled up the van as required when I returned it. It took 3,9 gallons and I drove a total of 8 miles. This equates to 2 mpg for this van. That doesn't seem correct. When I mentioned it to the employee that checked me in, he didn't show any concern and said he did not need to see my receipt for the 3,9 gallons I put into the van. I figure the van was not topped off by the previous user. I will pay for one gallon which I think is generous accepting 8 MPG. Please contact me so I can send you a copy of the receipt and price per gallon so we can agree to a reimbursement of my cost for 3 gallons.Gregory C.
Le client n'a pas laissé de commentaire.DAVID S.
Nice, friendly employees.DEBORAH R.
Can't improve on perfection! Clay and his A-Team are top notch! I've always had a good experience with UHaul in the past, but Clay and his Team put this moving experience 'over the top': give them all raises!!! thanks again, Ron in MontanaRONALD H.
Le client n'a pas laissé de commentaire.shannon r. | Expérience générale
We were late dropping off. Location was closed and we used the website.Warren H.
Van was not clean when I picked it up. Not to complain, but I shouldn't have to not only was off the bugs I collected on my short trip but clean off the previous bugs and grime from prior rentals. I spent 20 minutes at the car wash! The staff was great and very professional!GREGORY P.
Le client n'a pas laissé de commentaire.Colin C.
Le client n'a pas laissé de commentaire.Jordin S.
Very nice, friendly. Clean and easy.dave l. | Premières impressions
Clean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.Kathy L. | Expérience générale
Le client n'a pas laissé de commentaire.LINDSEY M.
Le client n'a pas laissé de commentaire.LEATA E.
Le client n'a pas laissé de commentaire.Tamara K.
Website is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.Matt S. | Online Move In
I got there at closing time after a 5 hour trip and I could tell the employee was closing up. He was very accommodating and let me check in knowing it would push him past the closing time. Merci.Mary R.
Le client n'a pas laissé de commentaire.kim s. | Premières impressions
Excellent service, no complainsOMKAR VINOD J.
Le client n'a pas laissé de commentaire.Jon W. | Premières impressions
Le client n'a pas laissé de commentaire.Jon W.
Le client n'a pas laissé de commentaire.Jon W.
Le client n'a pas laissé de commentaire.dean P.
Le client n'a pas laissé de commentaire.JOSEPH G.
Worker was very helpful and courteous. Facility clean and easy to access.Todd T. | Premières impressions
The the guys were great very nice placesMichael Q. | Premières impressions
Get a person to answer your phones. That would be my only complaint. But your service is above and beyond customer service. To getting the trailer and returning it. What nice associates you have there. And a shout out to Tristian at the Lyndale store also. Thanks to all of you. We will recommend your store to everyone.NATALIE B.
Service is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.D B. | Premières impressions
Le client n'a pas laissé de commentaire.ALISON M.
Le client n'a pas laissé de commentaire.Spencer V.
Excellent customer service and quick process for paperworkKEVIN B.
Great service, very friendly and made entire process very easy and fast.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.Kurt L. | Expérience générale
Le client n'a pas laissé de commentaire.JODIE F.
Fast, friendly service! I have no recommendations!Hannah H.
Le client n'a pas laissé de commentaire.BRADLEY W.
Le client n'a pas laissé de commentaire.tony r. | Premières impressions
Pick up was fast and easy. Associate picked out the trailer, completed the hook up. We completed paperwork in just a few minutes and we were on our way.Curtis S.
Le client n'a pas laissé de commentaire.BRIAN K.
The guys in Helena were great!patrick H.
Le client n'a pas laissé de commentaire.Darrell S.
Have the rental brought to the location i reserved it at. Not call the morning of and tell me there is no truck for me to pick up. Had to drive an hour the wrong direction to pick up my rental. Just added stress to an already stressful situation.SEAN S.
Be verbally transparent about the costs to your customers. I was asked about how many miles I thought I'd be traveling. I said 25. I actually went 29 and was charged for going over. I was not told about this.TRISSY N.
Le client n'a pas laissé de commentaire.BRIAN J.
The manager of U-Haul's Cedar Street location in Helena (his name is Clay) is highly professiona and efficientl, as are staff members. We often rent trailers for yard work, etc., and rarely must we wait for more than 3 to 5 minutes.....usually we are assisted immediately.Scott B.
Extremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.Deborah R. | Premières impressions
Clay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn't lost , as good of service I've seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .PAUL O. | Premières impressions
Le client n'a pas laissé de commentaire.Doris B. | Online Move In
Good serviceROSE M. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas B. | Premières impressions
Clay is great to do business with.michelle s. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.Gunner B. | Online Move In
My reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.Michael A. | Expérience générale
Excellent servicerolf s. | Premières impressions
Le client n'a pas laissé de commentaire.darrell h. | Premières impressions
Le client n'a pas laissé de commentaire.noela d. | Premières impressions
Clay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.michael g. | Expérience générale
Great customer service! Friendly staff, all of them I met like 4 people all great people.james w. | Premières impressions
Le client n'a pas laissé de commentaire.Lorcan M. | Premières impressions
Very helpful & friendly staffRobert M. | Expérience générale
I thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedicationjames c. | Premières impressions
Le client n'a pas laissé de commentaire.Karen C. | Expérience générale
Le client n'a pas laissé de commentaire.SHANNON MARIE Z. | Expérience générale
Le client n'a pas laissé de commentaire.Karen C. | Premières impressions
Le client n'a pas laissé de commentaire.Jay W. | Premières impressions
Le client n'a pas laissé de commentaire.steve k. | Premières impressions
Le client n'a pas laissé de commentaire.Doreen K. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey A. | Premières impressions
Le client n'a pas laissé de commentaire.lenette c. | Premières impressions
Le client n'a pas laissé de commentaire.Curtis O. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen E. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen E. | Online Move In
Clay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.Mike T. | Premières impressions
Le client n'a pas laissé de commentaire.Michael F. | Expérience générale
Arrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfiedCynthia E. | Premières impressions
Thank you Clay. Very helpful and good service. Russ Campbell Russ C. | Premières impressions
Amazing experience. Very easyGregory H. | Premières impressions
These guys are always good to deal withDarrel J. | Expérience générale
Le client n'a pas laissé de commentaire.Bonnie F. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.WESLEY E. | Premières impressions
Le client n'a pas laissé de commentaire.Michael F. | Premières impressions
Le client n'a pas laissé de commentaire.daniel l. | Premières impressions
Facility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.JONATHAN A. | Premières impressions
Le client n'a pas laissé de commentaire.tom l. | Premières impressions
Le client n'a pas laissé de commentaire.brady m. | Premières impressions
The staff is very nice. They definitely made my move in easy and convenient. Merci.Marcia M. | Premières impressions
Clean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.micheal f. | Premières impressions
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