I was charged 1300 dollars because of a uhaul screw up. Can't get it taken off my credit card. Uhaul sucks.CHRISTOPHER L.
Customer Reviews for U-Haul Moving & Storage of North Helena
Pour nous contacter
Helena, MT 59601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fast and professional service during my drop off. Super helpful and very friendly.veronica A.
The North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.Darrel J. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA P.
Very clean vehicle and friendly staff. I wish I could have picked up the vehicle earlier in the day.DANIEL D.
Excellent serviceCOY A. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan M.
Friendly, accommodating and helpful staff. I appreciate doing business with them and will certainly keep coming back.SCOTT WILLIAM C.
Le client n'a pas laissé de commentaire.RICHARD F.
Everyone at the Ceder street U-Haul is very easy to work with. It is also very nice to have storage available.HELEN L.
Le client n'a pas laissé de commentaire.GUY H.
Le client n'a pas laissé de commentaire.Crystal S. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey W. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELIN ELLEN H.
Very fast service. Very much appreciated that after a long moving weekend.Elise W. | Premières impressions
Very friendly and helpful staff.KATHLEEN M.
kind knowledgeable friendly the bestCAROL S. | Premières impressions
Very accommodating!PAMELAUNE K.
great service and wonderful crew to work with...MARY LOUISE S.
The staff was very friendly and helpful.BRADFORD M.
Le client n'a pas laissé de commentaire.DEBBIE D.
ExcellentJeana S. | Premières impressions
they went above and beyond. they were all very nice and helpful.mary s. | Expérience générale
Thanks so much for being so willing to help us out with all of the changes we had to make.RODNEY S.
Le client n'a pas laissé de commentaire.Viktor S.
On the way to our destination the drive lights on the trailer died. The guy who hooked us up had to really force them to get them to work. We had to go back to the first house to get thr other vehicle to drive behind and act as rear lights.REBEKAH G.
Everyone was very polite. They made the process quick and easy.Bradford M. | Premières impressions
Le client n'a pas laissé de commentaire.BERNICE B.
Le client n'a pas laissé de commentaire.DONNA MARIE F.
Le client n'a pas laissé de commentaire.MICHAEL M.
They were very understanding and reasonable when it came to needing the truck for a bit longer than we had planned.America R.
Clay and Staff were amazing, this is why all my moving needs are thru UHaul! The other 4 phone calls from Billings MT could've not happened!HEATHER M.
Le client n'a pas laissé de commentaire.EDWIN G. | Expérience générale
Clay does a great job... always helpfulDAVID S.
Communication! I made this appt. weeks ahead of time and the day before I called to confirm and they told me the truck would be at a different location which is fine but if I didn't call, I wouldn't of known that and would of wasted time. Then after confirming a 5 pm pickup several times. I receive a phone call twice in the middle of my work day and am being asked if I still want the truck? So then I have to wasted my time again and call back and tell them what I've told them several times. Then when I pick up the truck, the dolly wasn't in there and I had to go back and get it the next day and the pad lock broke and had to be returned because I didn't get a proper review of the truck or the locking mechanisms that I would at any other store. I will say the lady who I picked it up from was great! At least she was nice. However, I found out later she was alone at the store when I picked it up and that was the reason I was given to why this happened from someone the next morning. If there were better communication and a a better process that other uhaul locations use then none of this would happen.Peter D.
The person that helped me was unprofessional. Seemed annoyed that I was there and he had to do his job. Was very very fast and didn't explain anything. When I returned the uhaul he said it was too close to closing and would look the truck over later. He typed in the mileage wrong and charged me for over 200 miles when I only drove 15 miles. The person that helped me fix the miles issue the next day was helpful however and seems to have gotten the charges corrected.KORY F.
Le client n'a pas laissé de commentaire.BENJAMIN MARK T.
Le client n'a pas laissé de commentaire.DYLAN F.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.ron h. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel C.
Hindsight being 20-20, we should have refused the truck and insisted on another. Tires on the truck were worn out, with the wear strips showing all around. When we hit a hard rain storm, we had to stop because the truck was unsafe. The wipers were also in need of replacement. The windshield was dirty inside and the center armrest and cupholders had dried on residue from spilled drinks. There was a used face mask behind the drivers seat.JONATHAN K.
Le client n'a pas laissé de commentaire.ANGELA L.
The whole experience could not have been better. I will use their service againâ€¦.saved me so much time and money. Fortement recommandé!CAROL H.
My U-Haul experience exceeded my expectations from pickup process, price, comfort and ease of driving, boxes and supplies, and room to fit all my items.Sarah B.
Le client n'a pas laissé de commentaire.PAUL M.
All was great. The truck was easy to drive!CRAIG S.
Le client n'a pas laissé de commentaire.Colleen W. | Expérience générale
Appreciate the controlled climate units and after hours availabilityMary L K. | Premières impressions
Le client n'a pas laissé de commentaire.SAMANTHA N.
Always pleasure to work with Clay and his staff!DEAN M.
My only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.Pearl m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S.
The building and facilities were great and management and crew incredibly accommodating and easy to deal withtracy l. | Expérience générale
Great staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.Curtis O. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT B.
The windshield gasket (outside) had been damaged before we ever rented the truck -- it looked like someone tried to fix it with glue and tape. When we were driving from Helena to Butte, the rubber gasket loosened and slapped the passenger window. It was a bit of a shock, but we made the trip successfully. Other than this, the truck worked fine.ROBERT C B.
Nothing the service was great.BRIAN N.
Very pleased with the service. Clay is wonderful to work with!DEAN M.
Le client n'a pas laissé de commentaire.Jorene O.
Le client n'a pas laissé de commentaire.JOHN W.
Clay is always amazingDAVID S.
Recently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.Jennifer C. | Expérience générale
Was there less than 10 minutes to complete my turn in.DAVID M.
Le client n'a pas laissé de commentaire.Sadie G.
After hours' drop, so we did not have interaction; however I will say that the location appeared to be clean and inviting. I would recommend.Kathleen B.
Le client n'a pas laissé de commentaire.BRANDON H.
He was sooo fast!!!Blair S.
Le client n'a pas laissé de commentaire.IRIS G.
Very nice staff, second time I have used this place and will continue to in the future.MARK O.
Le client n'a pas laissé de commentaire.BRANDON W.
It was so much cheaper than a moving company and so much less stressful than using a bunch of friend's trucks!MORGAN M.
Le client n'a pas laissé de commentaire.Donna F.
Le client n'a pas laissé de commentaire.KAREN JONELL T.
Large lot to get in and out of. They didn't have the truck size I had reserved and gave me a slightly bigger one at no additional cost. Even the check in was easy.David N.
Le client n'a pas laissé de commentaire.MARGARET S.
I returned the trailer an hour earlier than the contractual time. The next day I get a call from some stupid bitch accusing me of not returning the trailer at all. Her: â€œHello is this Raymond speaking?â€ Me: â€œYesâ€ Her: â€œour records show you were supposed to return the trailer yesterdayâ€ Me: â€œI returned it yesterday and an hour earlier!â€ Her: â€œokâ€ (proceeds to email me my receipt) I hate thieves and especially hate being accused of one. Please school the female idiot that called me @09:27 on 21 Sept. on customer service without accusing the renter of theft.RAYMOND V.
You guys are awesome so much better then the other uhaul across town!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JOSEPH DARIO S.
Le client n'a pas laissé de commentaire.Dean M. | Online Move In
Le client n'a pas laissé de commentaire.Matt C. | Expérience générale
Le client n'a pas laissé de commentaire.COLE H.
Clay is great:)DAVID S.
It was a easy process to pickup and load our u-boxes. The staff were great to work with and were very helpful with switching out each container. Thanks for making our move go smoothly!Nathan P.
Le client n'a pas laissé de commentaire.MIKE S.
The rented vehicle worked, but was in rough shape.Michael F.
Maddison was amazing to work with!KIMBERLY W.
Super nice facility and great location.Monica R.
Had to wait over 10 minutes for service. The worker was the only one there. He was very friendly and helpful.Arthur W.
I I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 ThanksVincent G. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD D.
No improvement necessary!TIMOTHY T.
Le client n'a pas laissé de commentaire.Evan P.
Trailer rental was super quick and easy. Great customer service!RAYMOND V.
Le client n'a pas laissé de commentaire.LAURA D.
Alway have a pretty good experience with U-haul!Keith G. | Premières impressions
Way to expensive.ken c. | Expérience générale
The general manager was great, excellent customer service and knowledge of the system. Would use this location again.ELLIOTT O.
Le client n'a pas laissé de commentaire.WILLIAM WALLACE S.
Appreciated their friendliness and the quick turnaroundJohn D.
Le client n'a pas laissé de commentaire.Rodney S.
Le client n'a pas laissé de commentaire.GARY H.
Highly professional, courteous, helpful, provided assistance in arranging movers (strongbacks 4U) awesome all overall. Will use both in near future as we find a home to move into. All A+Jose L.
Le client n'a pas laissé de commentaire.RICKY DONN E.
Very quick check in, truck was in great shapeJEFFREY S.
I had to drive 2 hours to pick up the truck I reserved (Missoula to Helena and then 2 hours back)Lisa P.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.REBECCA A.
Friendly folksMATTHEW D. | Premières impressions
People were great, the equipment was questionable.greg H.
Le client n'a pas laissé de commentaire.Matt P.
Mike was a joy to work with! He was friendly, engaging and funny while maintaining professionalism!RHONDA M.
Le client n'a pas laissé de commentaire.Timothy P.
The trucks drivetrain held up to the task. You're employees are great; they let me park my truck at the location all day. They handled my reservation when I showed up to the wrong location. Thank you. They only thing I could think that was a little rough was the steering on the truck was a little loose, and the cv joints maybe needed changing. But, I really can't complain.Patrick P.
The cab was not cleaned. Had sticky stuff all over the console. Trash on the floorDAVID S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.JODI W.
Mike is awesome. He's a keeper! Great customer service!HOLLY R. | Premières impressions
Le client n'a pas laissé de commentaire.LANDON K.
Excellent service à la clientèle. ⭐️⭐️⭐️⭐️⭐️Donald G. | Premières impressions
Can't say enough good stuff about Mike. He was a huge help and very accommodating. Professional and friendly. Even though we came in at the end of the day along with about 6 other people wanting help in one way or another. He stayed composed and friendly the entire time.HOLLY R.
the gentleman who took care of the reservation, trailer hookup and inspection is great.JAMES M.
The employee setting up our rental was extremely helpful, knowledgeable and worked with our changing schedule. Very happy.CORY S.
Best location I've used. I like that the lot is all open which makes getting the truck in and out super easy.Joseph T.
Le client n'a pas laissé de commentaire.scott s. | Premières impressions
Le client n'a pas laissé de commentaire.cathy b. | Premières impressions
The manager at this site has always been very helpful and freindly.Darrel J. | Premières impressions
They were awesome!!!!🌼leslie m. | Premières impressions
Great helpful staffMatt C. | Premières impressions
Le client n'a pas laissé de commentaire.robert p. | Premières impressions
The manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.KAYLA P. | Premières impressions
Le client n'a pas laissé de commentaire.kim s. | Premières impressions
Service is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.D B. | Premières impressions
Le client n'a pas laissé de commentaire.tony r. | Premières impressions
Clay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn't lost , as good of service I've seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .PAUL O. | Premières impressions
Le client n'a pas laissé de commentaire.Doris B. | Online Move In
Le client n'a pas laissé de commentaire.Douglas B. | Premières impressions
Clay is great to do business with.michelle s. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.Gunner B. | Online Move In
Excellent servicerolf s. | Premières impressions
Le client n'a pas laissé de commentaire.noela d. | Premières impressions
Great customer service! Friendly staff, all of them I met like 4 people all great people.james w. | Premières impressions
Le client n'a pas laissé de commentaire.Lorcan M. | Premières impressions
Le client n'a pas laissé de commentaire.Jay W. | Premières impressions
Le client n'a pas laissé de commentaire.steve k. | Premières impressions
Le client n'a pas laissé de commentaire.Doreen K. | Premières impressions
Le client n'a pas laissé de commentaire.lenette c. | Premières impressions
Le client n'a pas laissé de commentaire.Curtis O. | Premières impressions
Clay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.Mike T. | Premières impressions
Thank you Clay. Very helpful and good service. Russ Campbell Russ C. | Premières impressions
Le client n'a pas laissé de commentaire.brady m. | Premières impressions
The staff is very nice. They definitely made my move in easy and convenient. Merci.Marcia M. | Premières impressions
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