Évaluations des clients U-Haul Moving & Storage of North Hills
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of North Hills
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Ricardo C. le
My purchase came with a 50 mile limit. I exceeded that by 3 miles and I was charge for those extra three miles even when I returned the vehicle with an extra 2/4 tank of gas. I feel that should been taken into account and not charged extra since I put extra gas into the tank. NO FAIR or GOOD SERVICE.
STEVE V. le
Jorge was great and provided outstanding customer service. I would recommend this location to anyone in need of a U-haul.
Scott G. le
No lock was provided and I was told one should have been provided by the person who took my return. Also, there was a significant customer service failure in fulfilling my original reservation at a different location. Please call me at 661-600-6849 about this
asbury e. le
:-)
Gonzalo G. le
Everything was good but i won't recomend this place because their was all this transients out side.
Jorge F. le
Good Service
Joshua H. le
I was disappointed with the fact that we were told the truck was bigger than it was and we ended up having to make more trips which increased the cost significantly. When I called, the lady was nasty to me and refused to take the complaint seriously. The only redeeming grace was the gentleman that accepted the truck when we returned it was kind and helpful.
Humberto C. le
My reservation was changed three different times. Different size trucks and different pick up times. To the point where I had no use for U Haul anymore. This has been an incredibly awful experience.
shant m. le
the guy who helped me out told me he would help me out due to the mistake that uHaul made and they didn't they even charged me more and on top of all that the location closes earlier then what it has posted on the door which is 7:00 PM!
Paul M. le
Area was undesirable
Roberta J. le
Everything was just great everyone was helpful and curtious
Adam D. le
The staff was polite and very helpful.
thomas m. le
Continue the great service & communication between customer service & business location. Outstanding service. Would highly recommend This location & Uhaul.
LOUIS F. le
Walter your store manager was the Bomb.. excellent customer service and a great job installing my hitch.
Kelly C. le
The employees were always friendly and helpful. Thank you!
Ricky M. le
I made the reservation online, which included a furniture dolly. I received a confirmation email from this location the day before my scheduled pick up which guaranteed all the items, including the furniture dolly. When I went there to pick up my reservation, they did not have the furniture dolly and did not offer any alternative solution.
Timothy E. le
Customer service is excellent. Will use them again for future needs.
Troy h. le
The first location I actually reserved my truck at didn't have a truck for me so I had to go somewhere else. This is the 3rd time in a row uhaul has done this to me. While this location was great the constant unreliable service is infuriating
angel r. le
Quick easy friendly and helpful.
Lydia L. le
Very slow process
orenthal l. le
Nothing to improve. Service was fast price was perfect. Easy pick-up and even easier drop -off.
Mark C. le
Need more improvements in customer service
Peter H. le
Nothing, but thanks Juan, you are a professional at what you do, thank you!
Erick G. le
Staff was very helpful and very efficient
Melanie F. le
You should hire more people to be able to assist customers more efficiently. There was a significant wait to get our rental and then another wait to turn it in. Your team members provide good service but the wait times are annoying
Erik M. le
Vehicles AC was inop, the latch for the rear gate would not latch to keep my belongings safe and the lock was broken
Joseph M. le
Have a faster transaction system for the paperwork.
Jose C. le
Smooth transaction. Clean van. Helpful and courteous employees.
JUANITA C. le
Yes, been using your company, for many years. I always recommend uhaul to any body who need moving services. Have sent you more than 15 clients already. Your service it's great. Walter and George, very dedicated to assist clients and helping needs. Keep it guys!!!, your the best!!
winnona W. le
The truck was great, but I’m a little complex regarding the truck not being fully filled with fuel. In the past when you picked up a u haul truck it was full of gas and ready to go but you had to bring it back full of fuel when returned. What happened to that policy?
Menachem K. le
Non professional staff
octavio m. le
Well is important for customer to return the equipment At the closest location, drive back to the pick up location Delay plans , I’ll help alot if we can retur the equipment faster .. thanks anyway..
JAMES M. le
Staff could be friendlier.
Ana L. le
No complain I always get good results
Hector P. le
Dry fast and gently
Ivis R. le
Great job
ming g. le
Please stop overbilling....
Tim Y. le
Again, great job uhaul!!
Steven W. le
The trailer was dirty and needed to be swept out. The trailer had broken glass in it - otherwise the trailer was fine.
ana l. le
They are a number 1 in costumes services 👍🤘