Customer Reviews for U-Haul Moving & Storage of North Hills

Évaluation :

5

Good service & equipment.

Évaluation :

2

I am so sick and tired of having to approve and issue my own equipment. And when the dolly I had purchased was not ready in my rental, and the app told me to head back inside to find customer service, they weren't there so I just took one. Everything is backwards thanks to this stupid online process that wastes my time when I need to get to work.

Évaluation :

5

nice friendly people. that lady that speak spanish was so nice :)

Évaluation :

5

The apps are too complicated for me! Not Baby Boomer friendly!

Évaluation :

5

Ben (Customer Service Representative) was incredibly helpful! Ben provided excellent customer service and was very professional! You are very fortunate to have an employee like Ben. He should receive a RAISE !!!!

Évaluation :

5

I like because I can go in n out with no problem

Évaluation :

5

Very please with service if I could I'll give it 10 stars

Évaluation :

3

The phone app is too much of a hassle. I prefer the old fashion way where you drop off the truck, go to the counter and sign out. That's it.

Évaluation :

3

Waited in line close to 30 minutes to get my truck I had already reserved.

Évaluation :

2

Truck alignment was horrible, should not have been rented out at all. Employees were no help with the return. Just talked amongst each other while we had to do the return ourselves. Even when we had trouble we were just referred to checking the website. Awful customer service and over priced for a few hours of rental. Will be looking to use a competitor in the future

Évaluation :

4

I was charged over $50 for gas. Traveled between 25-26 miles with the smallest truck. I will not use Uhaul again because of this.

Évaluation :

3

UHaul first canceled my original truck rental with no compensation or even apology. This reservation was made for a different location, but again I received a call saying I had to go to another location. I opted for counter rental only to be told in the store I had to use the online services, which did not work. It took me nearly an hour to get checked out with the truck, which seriously cut into my time. When I returned the truck, I was unable to take proper photos because the service message for tires was on and the mileage was not displayed long enough for the fuel gauge to come all the way up. The person I worked with to rent the truck was very helpful, but the technology was not working well for him either. This will be my last rental with UHaul, there are better options even if they are more expensive. I would rather pay the money than deal with the hassle.

Évaluation :

4

Slow IT system made it difficult for team members to efficiently assist customers.

Évaluation :

3

Ben the Employee of the location was so rude and aggressively asked me to bring the truck back. It was so annoying and unprofessional.

Évaluation :

5

add a few employees

Évaluation :

5

Everything was fine, every question was answered. The service was very good. Thanks a Bunch! I would like to Reserve the same Car Hauler for Friday Aug.12,2022 until Mon. Aug.15,2022 Thanks

Évaluation :

3

Requested an in-person check in and pickup and employee just had me use the online option instead of doing it themselves. Also this was not my original reserved location.

Évaluation :

4

My location pick up change operator at 1:11 pm. Booked at 1:30pm. This is terrible and incompetent. I angry. I lost 30 minutes of my time while driving to another location.

Évaluation :

5

Everything was great!

Évaluation :

4

The new computer system is a real burden to the customer!

Évaluation :

4

For me make the check in easier I think it's faster to have the person at the desk check you in then have to do it online

Évaluation :

1

Truck not available. I was sent to different location. Delays and problems. Was supposed to get $.89mi but was charged $1,39/mi. Employees should be fired! I will not use this location ever again.

Évaluation :

3

The van rental process through your phone is a pain. I would rather have a U-Haul employee help with the rental process.

Évaluation :

1

The people and equipment at this location were great. No problems. Only problem was the horrible idea of having to download the stupid U-Haul app to be able to process my order. I have old phone, I'm not a 12 year old kid doing this all day, limited memory, and even if I did, I think being forced to download something to do business with U Haul makes the company a first class A-hole. I will not do it. If U haul requires this, then I will go elsewhere to rent. Fire the newly minted MBA that thought this was a good idea.

Évaluation :

5

Excellent customer service via phone and at the pick up place

Évaluation :

5

It was so easy and everyone was friendly

Évaluation :

5

It was great. Never had any problems.

Évaluation :

1

Total nightmare had me waiting an hour.the general manager couldn't resolve an issue with the type of vehicle I had I told him that I had rented multiple times before from different stores and that he needed to do and rv in the type of vehicle that is how we got passed the issue

Évaluation :

5

Trailer was a problem when lowering mechanism was very old and broke so my machinist disassembled and repaired put in another lowering gear and pin works great now 👍

Évaluation :

3

A little better staffing.

Évaluation :

2

most awful experience, i felt lost, staff wasnt really helpful, the manager tries to be rude in sarcastic way trying timo play it as if his nice

Évaluation :

5

Have the windshield washed before the customer picks up the truck. Let the customer have the option of wanting the dolly and furniture blankets that are in the back of the 15ft and larger trucks. Stephanie was FANTASTIC, very professional and really made the rental experience less stressful!!

Évaluation :

5

The gentleman in the front desk was extremely helpful and accommodating. Especially seeing how busy he was on a busy day.

Évaluation :

3

Your insistence on a cell phone return is ridiculous. Give the customer an option and explain the process BEFORE a customer leaves. I needed help returning the rig, forgot to return the key (nobody asked, either) and had to return again wasting 40 minutes. Night running lights on trailer didn't work, fortunately didn't need to use it at night. They were not checked when i picked up the rig, guess they assumed it would be ok. Have rented here before and their equipment is in good shape, this was an anomaly.

Évaluation :

3

The on site staff was not friendly or helpful. It felt more as if the customer was interrupting gossip hour and they did not even provide me with the equipment I had requested in my reservation. Thankfully my final charges were updated by the phone support.

Évaluation :

3

You should still have old fashion rental. Meaning people that use apps like apps. People that don't like apps and cell phones. Should still be able to go into the store and rent hassle free. Here's my DL my debit card and insurance. Person at counter can do it old fashion way. Instead of giving app lessons all day.

Évaluation :

5

We did have some issues but had nothing to do with company. The number on the truck couldn't find it should had been waiting for us to pick it up wasn't at the lot So they gave us another truck number that we located the truck we've been told to go to lock box number 8 but there was only up to 6 number. So we emailed them back they gave us another location that was 3 miles away we went there looking for lock box did not see it so we left afterward we knew that the lock box was on the truck.we contacted back again to say we're going back to our original location but now we been told the truck that we saw was reserved. Since the switched us the location. To make it short than they sent us to another location 4 miles away and finally we got the truck the girl that helped me was superb. Just to note this ordeal happened at 7:00am on Sunday and they open at 9:00 am. With all thing happened I like U-Haul

Évaluation :

1

I understand U-Haul has a new system in place for checking in, but nothing was working when trying all methods to get my iPhone to recognize the location (everything was tried). I asked the girl at the front desk to check me in, the first time she said she could not do it because Corp wanted customers to get used to the new system. When I asked what then am I supposed to do, she finally said "OK I guess I'll just do it, even if I get in trouble". This is UNACCEPTABLE!! Terrible customer service. Should never make a customer feel like the burden is on them just because U-Haul has a new system? Plus, clearly the system has issues as we tried everything to get the location services to work. You should fix this bug in your app and allow the user to manually add the location by zip code with a pop up menu to choose the location they are renting from. I wasted an extra 30 minutes of my time on this which added additional expenses I had to pay to the movers that were waiting on me with the truck.

Évaluation :

4

Our guy was very helpful and service minded. Our truck wasn't available, the person before was 2 hours late. We got a smaller truck which ended up being bad for us, we had to make two runs but it has nothing to do with your staff. Either way, whoever we dealt with was extremely pleasant, quick and got us taken care of. He was also flexible when we were late returning our truck.

Évaluation :

1

The gas meter did not work properly. Cause me an over charge in gas.

Évaluation :

5

Excellent customer service. Awesome.

Évaluation :

1

The young lady behind the counter was very aloof and was busy with her cell phone messaging friends rather than wanting to assist us. When I asked her for her for assistance, she kept on ignoring my request and kept going back to her phone. When I mentioned it to her that it's not ok to behave the way she was acting she just walked away.

Évaluation :

5

It was frustrating having to do the online part, It felt SLOWER than when the person at the desk helps to rent the uhaul. I had already started the process at home but then at home it froze several times. Then in person at uhaul I was able to complete the process, but then for some reason, after I added one contact's information to confirm me, the person made me put in a SECOND person's contact information. Why? It wasted time and all it was, was a phone call confirming to them that I was renting a uhaul. It seemed so pointless and wasted 30 min of my time. So I had scheduled for pick up at 0900, but didn't get the truck until 0930, and I had put that I would return by 1400, but because it took 30 min to do the setup, I believe they should have added 30 min to my drop back off time to 1430. THANKFULLY I actually was able to finish BEFORE 1400 anywas, but it added stress and rushing in my head that I was going to be late. Other than that, I really appreciate the uhaul girl with the longer hair, I don't know her name, she is so knowledgeable and is able to hook up and put things together and is on top of things. She's great at her job!

Évaluation :

2

Checking in through the app was not the most intuitive process. The guy behind the counter refused to help me and kept insisting that I check in with my phone. It took 30 minutes just to get it done. The guy behind the counter was condescending and not helpful.

Évaluation :

2

I ordered a 10x10, it kept showing up online as a 5x5x8. Once I arrived in California, only half of my stuff could fit. I had to drive 17 miles to my cousin's to store the rest. Your staff was no help at all and the girl up front acted like I was inconveniencing her. It wasn't until the next day when I returned my truck, that Stephanie was the only one extremely professional, knowledgeable and compassionate.

Évaluation :

3

I dont like your new way of getting a u haul. Its confusing and not all clients have the knowledge doing business thru internet.

Évaluation :

1

For one cleaning the interior of the vehicle Before. Renting them out plus I was over charged with the gas.

Évaluation :

4

Great people

Évaluation :

3

The phone app sucks

Évaluation :

3

Es complicado hacer una reservación si no tienes conocimiento de el teléfono pues ahora todo es por internet fue complot para mí anteriormente te ayudaban me era más fácil pero esta ocasión fue complicado

Évaluation :

5

The location that you first sent me to was not only not a U-Haul place but didn't even do any U-Haul ever.

Évaluation :

5

Very helpful manager.

Évaluation :

1

Truck was completely out of gas, pretty much barely made it to a gas station. The online service is not very good.

Évaluation :

5

Your new sign in by phone system sucks…. It is much easier to deal with the employees in the store rather than be forced to use my phone for this purpose. The employee had to walk me through it anyway so it was stupid. Go back to to the old sign in/out process…. You're going to lose business.

Évaluation :

1

Literally not help, employees want you to do everything on the phone and won't help. If this is the direction Uhaul is going as a company I rather pay a premium and rent somewhere else

Évaluation :

4

They need to make a video that completely goes through all the steps for doing check-in and return. I found a few little hiccups.

Évaluation :

3

I think is not to good idea doing all online You guys should do the option to do on site, there is people don't know how to make orders online so is really difficult for them unless an other company starts the business and you guys be the option 2 instead option 1 like always

Évaluation :

5

They treat me Great, somewhat like Norm on Cheer's ! ! !

Évaluation :

5

Both workers were very helpful but could do nothing about missing equipment or reimbursement. Once again the workers at this location were great.

Évaluation :

5

The only issue was when I went to drop it off after hours the link to take pictures to show that the trailer was clean did not work. Had to call customer service and waited about 20 minutes to complete the drop.

Évaluation :

5

Brianna is super helpful and nice I appreciated her advice and knowledge with the equipment I was renting she was very professional and super lovely ☺️

Évaluation :

5

Employees were helpful and courteous. First time I rented equipment from here. Won't be the last.

Évaluation :

5

The service was excellent and the professionalism was outstanding!! Will definitely come here again!!

Évaluation :

3

Not charge them twice

Évaluation :

5

This UHAUL place never failed me, it has equipment everytime i needed them

Évaluation :

5

I lost my key. Your company could be more friendly with breaking a lock. I asked my key for the storage

Évaluation :

3

The facility was clean but I didn't Notice that there was a Very Large Rodent Trap inside the Unit upon first Viewing it because the Employee was covering the space where it was sitting. I was very Surprised when I started Unloading my Items. I wanted to go and cancel the move- In but I really needed to store my things. We'll see how the first month goes fingers crossed 爛.

Évaluation :

5

Best customer service from a storage . Very convenient and convenient hours . Everything was set up fAst and professionally

Évaluation :

5

Benjamin was great..he deserves 5 Star ⭐⭐⭐⭐⭐ Very attentive and helpful.

Évaluation :

4

Do to Covid- 19, the manager was very helpful, and accommodating me on getting the storage door open, and I was able to get my personal items out.

Évaluation :

5

I have recommended two friends the storage facility and they since then gain storage service form this facility.

Évaluation :

5

Manager was very helpful and quick. He was doing 3 things at once and ALL VERY WELL. He still had time to be patient and friendly and helpful to me.

Évaluation :

5

This is the best storage facility I've ever rented. The staff are very friendly and helpful. Joseh, jose and Ben jamin are the backbone of this company. Keep up the good work guys you are awesome.

Évaluation :

5

Un personal altamente calificado,Cortez,flexible y atentos a tus necesidades pero sobre todo buscan la forma de que el cliente quede satisfecho buscando una salida para el benéfico del cliente. Muchas gracias

Évaluation :

5

This location and it's staff (manager Ben especially) is outstanding and I will rent from this location whenever possible! Great job

Évaluation :

5

Aucun

Évaluation :

5

Me gusto gracias

Évaluation :

5

Fast and Easy process.

Évaluation :

5

Manager was great!

Évaluation :

3

Storage worked well and was handy for what I needed. The night I arrived the staff were not particularly helpful.

Évaluation :

5

Staff really professional.

Évaluation :

5

BY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.

Évaluation :

5

The storage unit looked well kept. I only cancelled because I needed a bigger unit

Évaluation :

5

I actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.

Évaluation :

5

All staff was friendly and helpful. Hallway was always accessible and clean with access to carts.

Évaluation :

5

Ben was so helpful thank you so much ..

Évaluation :

5

Thank u

Évaluation :

5

The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Évaluation :

5

Juan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.

Évaluation :

5

Worked out perfectly!

Évaluation :

5

Thank you all!!!

Évaluation :

5

Very satisfied

Évaluation :

5

Thank you so much for ur help every body u are the best

Évaluation :

5

Great customer service!

Évaluation :

5

The employees were always friendly and helpful. Merci.

Évaluation :

5

No complain I always get good results