Customer Reviews for U-Haul Moving & Storage of North Lansing

Évaluation :

5

Excellent place to rent from.

Évaluation :

5

Very helpful and it seemed like they cared.

Évaluation :

5

Cody the man running the desk is amazing. Very nice guy, nice to talk with, and easy to understand. He should be promoted!

Évaluation :

5

The Staff on site were wonderful! Please give them a raise.

Évaluation :

5

One of the guys at the Waverly location found my wallet in the truck that I left behind by accident and when I got to the store I was completely shocked after I looked in my wallet... The guy was actually a honest good man because he never stoled one penny from my wallet and I had over $100 cash in it. I'm so thankful to this guy!! Of course I gave him a tip for the honesty 﫶

Évaluation :

5

Jesse great to work with

Évaluation :

5

I'm at work my children moved me I know everything was great it always was great every time I come to see you guys thank you so much

Évaluation :

3

Very satisfied

Évaluation :

3

Raise the standard of the equipment cleanliness and maintenance of the vehicles. The staff guy was aware of the tire system monitor failure but only acknowledged that after I asked him if they would pressure up the tire that was creating the error message.

Évaluation :

3

Greg, had a hard time getting me through the process seemed very slow and difficult for him!! Some 35 to 40 minutes my time valueable more training is needed. I' ve been coming to that location for 20 years and never take this long to Process me!!! Not happy customer!!!

Évaluation :

3

Vehicles should be no smoking. The vehicle smelled of cigarettes and marijuana. The vehicle also had an engine light on and major rock chip in windshield.

Évaluation :

3

The app was really slow to self check out and check in. The return space for trucks was full and it was tough to get the truck into the parking lot to return at 7pm.

Évaluation :

1

It took almost an hour for the desk to help me when the U-Haul app did not work despite having completed the steps for skip the line rental. The store manager did not car that it took an hour and said even though my 2 hour rental slot was starting late I would get no time extension . I would have to pay if late. Luckily I didn't need the time but I will avoid U-Haul sand stick with Home Depot next time. The employee who tried to help but he couldn't let ride his managers decision. Multiple people in line and very inefficient. Not the U-Haul of the past.

Évaluation :

5

Non

Évaluation :

4

customer service could be a bit more thoughtful and slow down telling information, It was quite overwhelming trying to remember everything that was said.

Évaluation :

5

Great customer service. Under stand there busy 👍👍

Évaluation :

1

When I returned the truck the employee was inside long enough that my 15 minute grace period passed and I was charged a late fee. They also said I did not return a furniture dolly I rented which is an outright lie. I will drive past this location to go to other U-Haul stores in the future, very unimpressed with the service and hassle dealing with neglectful staff.

Évaluation :

2

I booked the truck online for pickup and drop off in St. Johns. I got a call from uhaul apologizing that the truck was not available in St. Johns, but they could offer me to pick up in Lansing and return in St. Johns. When asked the total estimated cost, I was told $70 because it would be treated as same location since that is what I had booked. In Lansing they told me that wasn't possible and I was charged $111. There was nothing I could do at that point because my helpers were all waiting to move furniture. I plan on posting public reviews regarding this bait and switch tactic if not rectified.

Évaluation :

3

The battery apparently had a connection that was so worn it wasn't charging, so we ended up with a dead battery, stuck in Cleveland. Also, the storage part of the truck leaked water as it rained and many of my boxes ended up wet and soaked through. Also, the truck steering wheel shook violently at speeds of about 45 to 60 mph which was a bit unsettling. It didn't seem like the truck had been maintained. The service reps at the location were very helpful, friendly, and professional, but the truck itself didn't feel very safe.

Évaluation :

5

Jesse was very personable, helpful, and professional.

Évaluation :

3

Only one staff member was present to check people in and out. I sat in an empty storefront for about 7 mins and would have waited longer had my wife not managed to find him in the yard. Overall he was nice and helpful and got me on my way quickly, but management should ensure there is more than one staff member present. Vehicle also smelled like smoke.

Évaluation :

5

Ensure the rear door, cables, and latch mechanism is properly working. It was very difficult to raise the door. Better maintenance is needed on vehicles.

Évaluation :

4

Shorten the check out process! I received a phone call the day prior and was not told half of the stuff that would be required when I got to the location to pick up the truck. Had I been, I would have been more prepared. Moving is stressful enough and the process when I got there didn't do anything but add to it.

Évaluation :

3

The men at the desk were great, but I'd opted for a mobile check in online to speed up my process and it never gave me the option to actually do a mobile check in, which was frustrating. I also wasn't too please with the truck only having a quarter tank of gas? They asked how many miles I was going and, knowing I was traveling quite a bit, (going to kentwood and then returning to lansing), it was frustrating to have to stop for gas before I even reached my first stop.

Évaluation :

3

Had a problem with checkout. Was told after I dropped off the trailer that I was all set, no need to go inside to checkout, he would run the number and take care of it. Hours later got a message asking when I was going to drop the trailer off. Tried calling several times but call was directed to the national assistance office. They sent a message to the drop off location to have them contact me. They never did. The next morning someone finally answered the phone at the location and the situation was quickly resolved. Lesson learned, next time I'll go inside and make sure I'm checked out correctly.

Évaluation :

5

Cody, the Manager, works well with customers. He is professional, and offers options and solutions that most do not. The facility is clean, well maintained with moving supplies, and trucks are clean.

Évaluation :

5

The 20' truck rode and drove much better than anticipated. Everything worked out great. The local U-Haul recommended mover was superb. Go U-Haul!

Évaluation :

5

Good, efficient and friendly

Évaluation :

5

This location was just fine. Uhaul double booked themselves though and couldn't get me the original pick up location that they accepted a week in advance. It was a pain because I had to drive out of the way on a one way move which meant not being able to pick my car up on the way through like I had planned.

Évaluation :

3

Truck needed an oil change. Side view mirror assembly is attached with packing tape and flops around. This is a safety item and truck should not be rented. Truck front end vibrates when driving 60 mph or above

Évaluation :

5

The truck only had 1/4 tank of gas. Would have been nice to pick up full.

Évaluation :

4

Improve your aweful return policy experience.

Évaluation :

4

The van was in need of an exterior wash and when driving it, it pulled to the right. The staff at this location was great to work with.

Évaluation :

5

Customer service was great very nice and efficient

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

5

East drop off and professional

Évaluation :

1

Horrible self service. App bugged out completely and I could not complete my drop off tasks such as uploading pictures of the odometer and the fuel gauge.

Évaluation :

3

I Was recommended the wrong size truck, requiring an adjustment to my order and multiple trips.

Évaluation :

5

The computer system froze up while I was submitting my license and headshot. The employee did a great job working on getting things working so I could head out, but I felt bad for him that he had to navigate that.

Évaluation :

5

Perfect and professional service. Cody did a wonderful job!

Évaluation :

5

Very accommodating

Évaluation :

5

Absolutely nothing. This was the second time I rented through Jesse and he was a pleasure to work with. He was extremely knowledgeable and professional.

Évaluation :

5

Again Uhaul as a company needs to work out there bugs

Évaluation :

5

Cody was very good to work with for getting my trailer rental.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great service at pickup and drop-off.

Évaluation :

4

The line to return was full with no one in them to move up. It was a very tight squeeze to get our truck into the lot. After that overall easy.

Évaluation :

5

Drive in front of my unit was water and mud which was splashing up on door and my lock. Lock was getting very hard to open due to water and dirt inside it . At some point I'm going to need something from inside my unit and I'm gonna have to have them drill out the lock turning a 5 min stop into an unexpected half hour or more

Évaluation :

4

Cody's very kind and helpful!

Évaluation :

5

Staff is very friendly and helpful.

Évaluation :

5

Cody, as well as the person that handled my return, were great.

Évaluation :

5

The trailer worked well but very dirty.

Évaluation :

5

Cody and his crew were outstanding! Will definitely do business with Uhaul again! thanks

Évaluation :

4

Thank You for keeping my belongings stored for me.

Évaluation :

5

good luck!

Évaluation :

5

Thank you for your kindness and helpfulness 👍

Évaluation :

5

Jesse is awesome thanks for your help

Évaluation :

1

Unit had mold develop. We had to throw away half of what we had in there due to water damage and mold. The workers were no help at all.

Évaluation :

5

Unit ceiling had water inside after raining

Évaluation :

5

Great service

Évaluation :

1

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

Évaluation :

4

In winter drive to storage unit was not plowed. No lights if come after dark

Évaluation :

1

I've been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what's the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

Évaluation :

2

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

Évaluation :

5

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Évaluation :

1

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Évaluation :

4

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Évaluation :

2

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Évaluation :

5

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

Évaluation :

5

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Évaluation :

4

Very nice staff. Easy drive up to the door.

Évaluation :

5

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

Évaluation :

5

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

Évaluation :

5

Staff is helpful. All went well.

Évaluation :

5

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

Évaluation :

5

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Évaluation :

3

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Évaluation :

2

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Évaluation :

4

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

Évaluation :

5

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Évaluation :

2

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Évaluation :

1

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.