Customer Reviews for U-Haul Moving & Storage of North Lansing

4 139 évaluations

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY ANTOINET R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dasha L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMALIA V. 
Évaluation :
5

Excellent customer service. Change nothing.

Brian W. 
Évaluation :
5

The folks are friendly and helpful. Keep up the great job!

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baily T. 
Évaluation :
1

The managers at this location have no people skills and lack customer service. Seems they were more worried about their phone than helping the customers.

Lance M. 
Évaluation :
5

Tim was the person in charge on the day of our pick up and he was extremely helpful. He not only ensured that our tire pressure was correct and filled our tires, but he also inverted our hitch so that it carried the trailer higher and provided more ground clearance which made us feel safer about towing the trailer on our new Pallisade. We can't thank him enough for all his help.

Sharon V. 
Évaluation :
5

Great service, fast check in and check out.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrise B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
5

This is our Go-To location for U-Haul equipment at least twice a year.

Michael M. 
Évaluation :
5

The manager (I believe his name was Timothy) was exceptional. Very helpful, knowledgeable and hard-working. U-haul is lucky to have him.

Dave I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert U. 
Évaluation :
4

I appreciated the newer truck for this rental with only 34k miles on it. My last rental from this location was an older unit with 140k and was past its point of retiring the truck. I would have given this an excellent review if the moving blankets and dolly were in the back available to use, similar to previous rentals. A small feature that would have come in handy in those last min situations when you didnt think you needed it.

KEITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

High quality trailer. Pulled very well. Every one was prompt and helpful.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
4

They truck I was given the door didn't shut all the way . Yu had to slam it shut several times before if would close .

Jesica R. 
Évaluation :
5

Tim the manager is very attentive to detail. Very helpful

Dale S. 
Évaluation :
5

Great customer service from team!!!

Greg Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERWOOD C. 
Évaluation :
3

Sales person seemed grumpy. Did not get a receipt after returning the equipment.

Douglas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

The staff was very helpful.

JEFF ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
3

In general, the overall experience was good. A few complaints: the virtual check in process was lengthier than expected, the furniture dolly I requested wasn't in the truck, which I didn't realize until I got home, and lastly I received too many solicitation emails.

Laura H. 
Évaluation :
3

The trailer was filled with drywall chunks and broken glass.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis B. 
Évaluation :
3

Not charged outrageous fees for one way trips You guys have a racket going

DAVID L. 
Évaluation :
5

Everything was clean, staff was helpful.

Everett V. 
Évaluation :
4

Nice, friendly, knowledgable staff. Good people doing a good job.

Frank A. 
Évaluation :
5

Very helpful. Easy process. Overall very positive experience.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Z. 
Évaluation :
5

Great service

Lendario G.  |  Premières impressions 
Évaluation :
5

This was really expensive ! I think I may have been over charged, I would NEVER rent again at this rate. Had no idea it would be so much. The experience was good, just not worth the price and I feel like I was mis led.

Jeff H. 
Évaluation :
3

My receipt says i was charged $40,23 but there was a $45,53 charge on my debit card. Why was i charged the extra $5,3?

Scott L. 
Évaluation :
5

Everything was so easy.

Renae C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL EDWIN N. 
Évaluation :
5

I don't believe it should have been $100 for one I'm not sure what $28 was for so I will be calling to find out why it is so high I don't agree with the final amount

lanise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE H. 
Évaluation :
1

I brought the trailer back at 9:am but. It did it get checked in till 3 so I got billed for an extra day.

MARK KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie M. 
Évaluation :
5

The staff was excellent! The pick up and drop off process was incredibly easy. Everyone in the store was friendly. I think that was the fastest I've ever been able to pick up or drop off equipment at a Uhaul ever! Great job!

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

The customer service team at this location does a fantastic job!

Greg Z. 
Évaluation :
1

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

SALLY V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CODY ALAN R. 
Évaluation :
5

Staff r courteous & patient every time (over 4 or 5 visits).

GARY JON L. 
Évaluation :
5

EVERYTHING WAS ON POINT , CHANGE NOTHING PLEASE AND THANK YA !

GWENDOLYN ANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Z. 
Évaluation :
5

Have rented the same open trailer three times in the past 4 months to transport an Argo UTV. They hook up the trailer for me, check the lights and I'm off. Easy return. No fuss. Been a pleasure. WIll certainly rent from here again. This last time there was some broken glass left in the bottom of the trailer. I didn't notice until I was loading up the Argo. With all the snow we've been having I'm sure it's an easy thing to miss.

MARK THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE JOHN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

The staff was cool. The truck....smelt bad, the back cargo place leaked (water running down the inside wall), the wipers kept getting stuck on the seal around the window (couldn't even open the door) or the drivers side just wouldn't work, and the high beams were out. And it was raining all day. Good day it was.

JULIE LORAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR M. 
Évaluation :
1

Truck broke down. I asked for the store to call me and 3 days later I have still heard nothing

Dylan H. 
Évaluation :
4

The truck windshield was iced over but once the attendant realized it he quickly took action.

CHAD ROBERT P. 
Évaluation :
3

The key drop box was ripped open and there was no place to drop the key for the after hours drop off. The managers phone number posted on the door was a wrong number.

Jeffrey B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
1

We asked for a 5x8 trailer to move a mattress . Instead they gave us 6x12 because they didn't have whAt we ordered. This meant we didn't have hardly any weight in this huge trailer making it extremely bouncy for our 360 mile trip. Plus the extra axle ment we paid double tolls in Illinois. It cost us $20 to just cross skyway vs abot $9 we should have had. It ate so much gas we had to fill up 4 times on our trip vs 1 we normally have. This huge trailer made our trip a nightmare and in the long run cost us over $100 in gas and tolls above what we would have had with 5x8 we ordered.

Coreen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD HENRY B. 
Évaluation :
4

I reserved a dolly, but on the day of pick up, none was available. Luckily, I own a small furniture mover contraption. The workers were great and polite.

POLLYANNA PAMELA D. 
Évaluation :
5

Excellent, skilled staff, Eric was great, associated employees were proficient, professional, and friendly. I just found out that Uhaul has motorcycle trailers and Have already passed along word to a motorcycle salesman, who found the information to be valuable and that he would pass along word to other salesmen/saleswomen.

ROBERT WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walt K. 
Évaluation :
5

Sales person was super fast and helpful. Good job

Stephen M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMAN K S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLGA ALICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kallard S. 
Évaluation :
5

I would have to say nothing because the guys that work are awesome but

LISA ANN E. 
Évaluation :
4

Door jammed when trying to open and to close.

SCOTT LEROY T. 
Évaluation :
5

Timothy did an outstanding job getting my equipment ready for pick-up, and speeding me through the return process.

ROBERT BURNS C. 
Évaluation :
5

Very well organized. Quick drop off.

CHARLES MARK H. 
Évaluation :
5

Everything went as planned. Uhaul is the best for truck and trailer rentals.

JAMES P. 
Évaluation :
4

Timothy at North Lansing UHaul was professional, respectful, and attentive. He did an amazing job and helped me out a lot. He assisted me with directions; while I checked in with another employee, he went to get the UHaul for a speedy check in process; did a check of the UHaul in front of me which was comforting; and at check out assisted me with a windshield that had cracked due to debris popped up by a van on the express way. I will recommend this uhaul location because of Timothy.

Dalton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY JAMES K. 
Évaluation :
5

Very helpful custom service

David A. 
Évaluation :
5

had some issues with the ap but that was not this locations fault

DANIEL HARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERI LYNNE C. 
Évaluation :
5

Drop off was quick and easy.

PIOTR LUKASZ P. 
Évaluation :
5

My uhaul became detached from my vehicle in the middle of a busy road so I didn't love it. Employees were very kind, store was clean, just not thrilled with the trailer flying off the truck lol

JOSEPH ANDREW G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Morgan M. 
Évaluation :
4

In winter drive to storage unit was not plowed. No lights if come after dark

LINDA JANE R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwardfrancis C.  |  Expérience générale 
Évaluation :
1

I've been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what's the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

DUANE GEORGE L.  |  Expérience générale 
Évaluation :
2

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

DANIAL JOHN G.  |  Expérience générale 
Évaluation :
5

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Emily S.  |  Expérience générale 
Évaluation :
1

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Wade R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler o.  |  Expérience générale 
Évaluation :
4

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  Premières impressions 
Évaluation :
2

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Shane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY JON L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyrik C.  |  Expérience générale 
Évaluation :
5

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

shirley t.  |  Expérience générale 
Évaluation :
5

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

David K.  |  Premières impressions 
Évaluation :
4

Very nice staff. Easy drive up to the door.

Sharon B.  |  Expérience générale 
Évaluation :
5

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

alan o.  |  Expérience générale 
Évaluation :
5

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

James L.  |  Expérience générale 
Évaluation :
5

Staff is helpful. All went well.

ELIZABETH E.  |  Premières impressions 
Évaluation :
5

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

alan o.  |  Premières impressions 
Évaluation :
5

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

rene m.  |  Premières impressions 
Évaluation :
3

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Vanessa B.  |  Expérience générale 
Évaluation :
2

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Emily F.  |  Expérience générale 
Évaluation :
4

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

douglas w.  |  Expérience générale 
Évaluation :
5

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

LESLYE B.  |  Expérience générale 
Évaluation :
2

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Robert Scott V.  |  Expérience générale 
Évaluation :
1

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

Abigail C.  |  Expérience générale 
Évaluation :
4

Very nice employees.

DORIS B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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