Customer Reviews for U-Haul Moving & Storage of North Lansing

4 193 évaluations

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence J. 
Évaluation :
4

The truck had bugs all over the windshield and very little wiper fluid left to clean them off. Plus, only a 1/4 of a tank of gas meaning had to stop and put gas in and clean windshield before going to load up. Also, the interior of the cargo area was not cleaned out by the last user with little pieces of wood and dirt on the floor.

Stuart S. 
Évaluation :
1

The guy at the counter first told me, when I was picking up the keys ,that he accidentally gave my keys to another customer. I went back to my car to wait and went back in and was given the correct keys. This same person also told me that the truck needed to be back by 9AM even though my rental was until 4:00pm the next day.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

We have use this location several times.They have always been very efficient. At a different location we were there for a hour and it was already pre paid. y this location we were ther less than a half hour. . Identical item was rented

Thomas K. 
Évaluation :
5

Unit ceiling had water inside after raining

christi s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willmont S. 
Évaluation :
4

The cup holders were dirty af and I didn't receive a receipt nor was I reimbursed for unused miles.

jerrud H. 
Évaluation :
5

Staff was extremely courteous and helpful.

Raphael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

The young man that assisted me was extremely courteous and very helpful. I am a 76 year old and could have crawled under my truck to hook up the trailer but this man “ got to it and got'er done”.

phil F. 
Évaluation :
5

Was a great experience. Thank you.

Devin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan R. 
Évaluation :
1

First it started where I couldn't pick up my reservation at the location I had requested- but instead across town. Ok fine. Then when we pick up the truck, none of the dollys that we had reserved were there. I was told I had to go to another uhaul store across town to get them. I was moving in a really tight timeframe and wasn't able to spend that kind of time driving. I asked what could be done to get the dolly's I had reserved to me - nothing! Customer service throughout the process generally did not care about the issues I experienced. Further, when we picked up the truck it did not have 1/4 tank gas as required and we had to fill it on the way home or we would have run out of gas. Kind of a big deal when gas prices are $5,2 and you're filling a 26' truck. Then our rental contract was mysteriously extended by two days without us ever signing or even knowing it was done. The store was able to correct that portion. But honestly wth Uhaul I have never in my life has such a bad experience and won't be using their services again in the future.

Rahul D. 
Évaluation :
1

Employee took down our credit card info and subsequently spent $750 on draft kings and $50 on doordash. Furthermore, we reserved wo dolleys, which were not there. Cost us over $150 to rent from Home Depot. Never using UHaul again.

EMichiganAvenueA B. 
Évaluation :
4

Super easy drop off.

Jon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
5

I returned the Uhaul with more gas and I spent 11 miles more what I expected so I appreciate if you don't charge me for extra 11 miles because I put more gas when return the car. Merci

RAYAN ZAKARIA H. 
Évaluation :
4

Maintenance is key. Nobody should have to endure this.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Staff very friendly and helpful

Michael D. 
Évaluation :
4

Someone met me as I pulled in and said that he would handle the check in and that I was free to go. I explained the problems I had at the pickup location and gave him the key fob that had been left in the truck. My only "complaint" is that he said that I would receive a receipt by email and I have yet to receive one.

Scott S. 
Évaluation :
3

Tank should have been full of gas, makes it a lot easier to return in the same manner, They knew it was an out of state one way trip that is the reason for the average rating. The staff was kind and friendly

GERALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA B. 
Évaluation :
1

Overall I am extremely unsatisfied with my UHaul experience. The day before my interstate move I was told that no truck would be available at the location I reserved. Instead I needed to have someone pick up the UHaul for me 2 hours away and drive to meet them. While rebooking this reservation, the representative told me I would receive complimentary extra miles and a 10 % discount to compensate me for the lost time and gas money necessary to fulfill this order. Upon returning the UHaul I was told that I would receive a receipt via email, which I had to call 4 hours later in order to have actually sent. Looking over the receipt, I noticed that I had not received this discount and was charged for extra miles. I was able to have the charge for the extra miles refunded, but denied the discount because it was not noted by the original representative I spoke to. After using UHaul for several moves in the past, it was extremely disappointing to have to drive 4 hours round-trip out of the way to pick up the truck in the first place, and then be essentially lied to about being compensated for this extra cost. I would not recommend using UHaul.

CAYLEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
5

The windshield wiper blades!!!

Camerin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
3

The UHaul itself was not cleaned out.

Carrie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P. 
Évaluation :
1

I was told the printer was down and could not receive a receipt. The guy said he would email one and never received it. I was charged twice for the rental and need to know why, but not sure when I will have time to call or go to the location where I rented the U Haul.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
5

Tim and his staff do a great job and are thorough and professional each time I have used their location.

Robert L. 
Évaluation :
5

Best place to rent from. It's the only place I've used in past and will use in future. Always really nice and if you have problems they fix it immediately. Really great people.

SAMANTHA ELIZABE W. 
Évaluation :
5

Customer service is great at this location!

Greg Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valorie M. 
Évaluation :
3

It was a fiasco. Booked a month ahead of time. They didn't have the truck I wanted and wanted me to go to two different facilities for the truck and the tow dolly. First they wanted me to drive to another city to pick up the truck. Luckily they were able to find a larger truck in town. Then, even though I was first in line, they made me wait while they helped other customers.

cameron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

The truck was dirty. The gas was said to be at 7/8 but was clearly at 3/4th. Otherwise it was a good ride

Drew N. 
Évaluation :
5

Quick service.

LAUREL LOREE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obeid U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY ANTOINET R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dasha L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMALIA V. 
Évaluation :
5

Excellent customer service. Change nothing.

Brian W. 
Évaluation :
5

The folks are friendly and helpful. Keep up the great job!

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baily T. 
Évaluation :
1

The managers at this location have no people skills and lack customer service. Seems they were more worried about their phone than helping the customers.

Lance M. 
Évaluation :
5

Tim was the person in charge on the day of our pick up and he was extremely helpful. He not only ensured that our tire pressure was correct and filled our tires, but he also inverted our hitch so that it carried the trailer higher and provided more ground clearance which made us feel safer about towing the trailer on our new Pallisade. We can't thank him enough for all his help.

Sharon V. 
Évaluation :
5

Great service, fast check in and check out.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrise B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
5

This is our Go-To location for U-Haul equipment at least twice a year.

Michael M. 
Évaluation :
5

The manager (I believe his name was Timothy) was exceptional. Very helpful, knowledgeable and hard-working. U-haul is lucky to have him.

Dave I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert U. 
Évaluation :
4

I appreciated the newer truck for this rental with only 34k miles on it. My last rental from this location was an older unit with 140k and was past its point of retiring the truck. I would have given this an excellent review if the moving blankets and dolly were in the back available to use, similar to previous rentals. A small feature that would have come in handy in those last min situations when you didnt think you needed it.

KEITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

High quality trailer. Pulled very well. Every one was prompt and helpful.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
4

They truck I was given the door didn't shut all the way . Yu had to slam it shut several times before if would close .

Jesica R. 
Évaluation :
5

Tim the manager is very attentive to detail. Very helpful

Dale S. 
Évaluation :
5

Great customer service from team!!!

Greg Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERWOOD C. 
Évaluation :
3

Sales person seemed grumpy. Did not get a receipt after returning the equipment.

Douglas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

The staff was very helpful.

JEFF ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
3

In general, the overall experience was good. A few complaints: the virtual check in process was lengthier than expected, the furniture dolly I requested wasn't in the truck, which I didn't realize until I got home, and lastly I received too many solicitation emails.

Laura H. 
Évaluation :
3

The trailer was filled with drywall chunks and broken glass.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis B. 
Évaluation :
3

Not charged outrageous fees for one way trips You guys have a racket going

DAVID L. 
Évaluation :
5

Everything was clean, staff was helpful.

Everett V. 
Évaluation :
4

Nice, friendly, knowledgable staff. Good people doing a good job.

Frank A. 
Évaluation :
5

Very helpful. Easy process. Overall very positive experience.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Z. 
Évaluation :
5

Great service

Lendario G.  |  Premières impressions 
Évaluation :
5

This was really expensive ! I think I may have been over charged, I would NEVER rent again at this rate. Had no idea it would be so much. The experience was good, just not worth the price and I feel like I was mis led.

Jeff H. 
Évaluation :
3

My receipt says i was charged $40,23 but there was a $45,53 charge on my debit card. Why was i charged the extra $5,3?

Scott L. 
Évaluation :
5

Everything was so easy.

Renae C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL EDWIN N. 
Évaluation :
5

I don't believe it should have been $100 for one I'm not sure what $28 was for so I will be calling to find out why it is so high I don't agree with the final amount

lanise M. 
Évaluation :
1

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

SALLY V.  |  Premières impressions 
Évaluation :
4

In winter drive to storage unit was not plowed. No lights if come after dark

LINDA JANE R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwardfrancis C.  |  Expérience générale 
Évaluation :
1

I've been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what's the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

DUANE GEORGE L.  |  Expérience générale 
Évaluation :
2

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

DANIAL JOHN G.  |  Expérience générale 
Évaluation :
5

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Emily S.  |  Expérience générale 
Évaluation :
1

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Wade R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler o.  |  Expérience générale 
Évaluation :
4

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  Premières impressions 
Évaluation :
2

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Shane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY JON L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyrik C.  |  Expérience générale 
Évaluation :
5

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

shirley t.  |  Expérience générale 
Évaluation :
5

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

David K.  |  Premières impressions 
Évaluation :
4

Very nice staff. Easy drive up to the door.

Sharon B.  |  Expérience générale 
Évaluation :
5

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

alan o.  |  Expérience générale 
Évaluation :
5

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

James L.  |  Expérience générale 
Évaluation :
5

Staff is helpful. All went well.

ELIZABETH E.  |  Premières impressions 
Évaluation :
5

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

alan o.  |  Premières impressions 
Évaluation :
5

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

rene m.  |  Premières impressions 
Évaluation :
3

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Vanessa B.  |  Expérience générale 
Évaluation :
2

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Emily F.  |  Expérience générale 
Évaluation :
4

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

douglas w.  |  Expérience générale 
Évaluation :
5

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

LESLYE B.  |  Expérience générale 
Évaluation :
2

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Robert Scott V.  |  Expérience générale 
Évaluation :
1

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

Abigail C.  |  Expérience générale 
Évaluation :
4

Very nice employees.

DORIS B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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