Évaluations des clients U-Haul Moving & Storage of North Long Beach

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Long Beach

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Christopher R. le

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I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

EDDIE M. le

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I'm a very satisfied customer. Very professional services.

Brian F. le

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Friendly staff. Great equipment. Lots of reasons to come back here.

Alberto C. le

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Le client n'a pas laissé de commentaire.

Kamran R. le

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Le client n'a pas laissé de commentaire.

Bernard P. le

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Le client n'a pas laissé de commentaire.

GARY R. le

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Le client n'a pas laissé de commentaire.

Marilisa W. le

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everyone was very nice and professional

James D. le

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Manual is a great guy and did an awesome job, I drove an extra 30 minutes because the other locations i.e. City of Industry and Fullerton, both have issues.

Mark A. le

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Just keep an eye supply of trailers on hand you had the one I needed that worked out great

Jasmine w. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

Terry A. le

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Excellent service

Terry A. le

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The personnel at this location were helpful and addressed any of my concerns.

Beverly P. le

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Clean the vehicle on the outside.

scott b. le

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Great service and truck drove very well.

Gary R. le

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Great service.

ERICKA A. le

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Absolutely nothing, your services are already excellent. Thank you guys for always being my go-to for my moving needs!!

Luke H. le

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The man behind the counter advised me on how to save money which I deeply appreciated. I’d recommend that office to anyone.

Ken P. le

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Le client n'a pas laissé de commentaire.

sery m. le

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Line was a little long but I think it's normal because the customers rushed in all at once.

lamar w. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Customer service was fantastic.

Flea G. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Oliver V. le

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Le client n'a pas laissé de commentaire.

tony G. le

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Le client n'a pas laissé de commentaire.

james B. le

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That truck, with over 120,000 miles on it had a worn out steering worm gear, and had too much play in the wheel, making it difficult to keep centered in my lane. I informed the person that received the truck on turn-in. He said they will check out the problem. Very nice person. All of u-Haul personnel are fantastic!

Justin R. le

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Le client n'a pas laissé de commentaire.

Barry L. le

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Great service

kristopher j. le

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Le client n'a pas laissé de commentaire.

Shawn O. le

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Le client n'a pas laissé de commentaire.

Kathy D. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Nothing--the staff was excellent--friendly and efficient. The trailer I rented was great.

Griffin H. le

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Nothing unless you want to pay me for loving this company

Tina T. le

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Le client n'a pas laissé de commentaire.

joseph m. le

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Le client n'a pas laissé de commentaire.

Velma S. le

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Le client n'a pas laissé de commentaire.

Betty K. le

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Hire more counter experts to cut time in line. Chairs for the elderly in lobby.

Shirley D. le

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Nice doing business with this location

CARMELITA U. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Billy G. le

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Offer water while you wait ??

michelle c. le

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Le client n'a pas laissé de commentaire.

geraldine f. le

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keep up good customer service

William F. le

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Expensive because the 17’ I wanted was unavailable due to being “phased out”. Then the 20’ was unavailable. I kept longer than scheduled because of work, but would have spent less if the truck I wanted was available.

Charles M. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

JOE M. le

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Le client n'a pas laissé de commentaire.

HAROLD B. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Le client n'a pas laissé de commentaire.

sergio f. le

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Le client n'a pas laissé de commentaire.

David U. le

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Le client n'a pas laissé de commentaire.

Faalogo L. le

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Le client n'a pas laissé de commentaire.

Katherine B. le

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Le client n'a pas laissé de commentaire.

Sherri M. le

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Le client n'a pas laissé de commentaire.

Saad T. le

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Great service in Long Beach , Roberto and his team are excellent!!!!! Uhaul is very helpful

Brian E. le

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Trailer was not there, had to go somewhere else.

Bob B. le

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Great staff.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Jose o S. le

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Quick / friendly service .

DONALD L. le

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The trailer was never cleaned and was full of debris and GLASS. We has to stop and PURCHASE a broom in order to make it usable. When I brought it back and mentioned something to the service person, they blew me off.

Micheal j. le

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Le client n'a pas laissé de commentaire.

tevita v. le

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Customer service was accurate and on point. Total customer satisfaction on both ends.

George S. le

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Le client n'a pas laissé de commentaire.

Sierra S. le

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Pick up site was changed to this location causing a 20 mile discrepancy and caused me mile overage. I contacted customer service several times and was promised a call back that was never received.

Eduardo D. le

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Le client n'a pas laissé de commentaire.

CHARLIE A. le

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Always courteous and efficient.

Pamela J. le

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Le client n'a pas laissé de commentaire.

ERICKA A. le

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Have more gas in the rentals at the time of pick up...

Steven R. le

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Both gentlemen that helped me were friendly, knowledgeable and quick. Best experience I have ever had. Will definitely rent from there the next time I have a need.

Emily D. le

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Le client n'a pas laissé de commentaire.

Deysi C. le

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I wasn’t informed that the reason why the amount was so much was because I decided to drop off the truck in a different location and also wasn’t informed about the mileage cost difference in the weekend.

William G. le

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Le client n'a pas laissé de commentaire.

Maria G. le

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Easy process, no complaints

roberto r. le

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Le client n'a pas laissé de commentaire.

serafin c. le

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Le client n'a pas laissé de commentaire.

jonathan s. le

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Nothing y’all good

Kirk A. le

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On a busy holiday weekend Roberto Fernandez (general manager) personally resolved issues with my car’s wiring and got me on the road on time. I will drive out of my way to patronize this uhual location in the future.

Abram S. le

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The staff was very helpful and nice when I was having problem finding a location to install the trailer wire harness in my vehicle. They did a great job and went above and beyond to get it working and accommodating my trailer rental needs.

EDDIE M. le

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Le client n'a pas laissé de commentaire.

Cristina R. le

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Le client n'a pas laissé de commentaire.

Angel G. le

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Great Customer Service

Robert S. le

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I received exceptional customer service from both U-Haul agents that assisted me. The service was quick, friendly, professional and easy. Thank you! Robert

William B. le

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Le client n'a pas laissé de commentaire.

douglas w. le

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The trucks tire pressure warming sensor was triggered shortly after we began our trip. This turned out to be a non-issue as the tires appeared fine and we we called the Paramount Ave Uhaul they said it was okay. The warning sensor continued throughout our trip.

abdelali k. le

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Excellent customer service. Daniel always help me out with everything I need.

EDDIE M. le

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Excellent service, friendly and professional

Robert M. le

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Le client n'a pas laissé de commentaire.

RONNIE M. le

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They were excellent. Staff was friendly.

Albert and Alyso P. le

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This location was great, but the online rental experience was horrible! Where we had initially reserved the truck wasn't even open when we arrived (or even 30 minutes thereafter). No one ever came on the line at 800 number. Once we tracked diwn the facility's actual number, we were told someone would arrive in 15 minutes, but they didn't have the size truck we wanted. After calling 3 other locations (all without the reserved truck) someone finally responded at the 800 number and tried to upsell us (twice) before even locating a truck! Someone called us back from this Long Beach location an hour after we started the process and finally was able to help.

FREDerick R. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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The process is taking too long. I called to reserve the trailer and that took 15 min, when I picked in up it took another 25 min of doing the same information exchange, I have been a long customer of U-haul but the phone link and picture set up is not saving any time. It was easier 15 years ago to rent trailers. The people were fine and very little wait at the counter but the process is very time consuming. Id rather pay cash and use my credit card as backup

ALFONSO Q. le

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I don't understand how it's express check out online but you have to repeat process in store. So all the information you do online means nothing when you pick up. Had my pick at 11am to5pm. Took manager 30 minutes to finish my paper work for him to tell be back at 5pm. So I filled out info online and was complete, be on time, waste 30 minutes then you steal 30 minutes. For sure not coming back.

Valerie G. le

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Wonderful customer service by Robert the manager he was very very excellent and helped me so much I would definitely recommend anybody and everybody to go see him and go to that Paramount store

Bob B. le

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Customer service was exceptional.

Esmeralda F. le

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Made my trip so easy without a hassle thank you for existing thank you so much for the service !

David H. le

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Le client n'a pas laissé de commentaire.

Terry u. le

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Le client n'a pas laissé de commentaire.

VALERIE G. le

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The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

Larry M. le

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My Experience is that the uhaul truck Seriously needs a front wheel Alignment it was hard to drive the truck

frank v. le

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Both gentlemen that help me were very pleasant and took care of Bussiness. Best experience I’ve ever had visiting a Uhal.. I usually shy away from Uhal because service always comes short but not this location

Mario P. le

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Le client n'a pas laissé de commentaire.

Brandy H. le

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Le client n'a pas laissé de commentaire.

Ronald T. le

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Great personal and professional.

Sheree J. le

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Not enough customer parking.

raul f. le

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Le client n'a pas laissé de commentaire.

Gail K. le

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Le client n'a pas laissé de commentaire.

Julie B. le

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Your process is so much easier and quicker for checking in (picking up a truck) and dropping it off love the changes. I have a comment, I went online to reserve a truck from one point to the final destination and the price it showed was much higher than the one I paid so I did not do the reservation online. Can you either update or explain why this is - I went from Los Angeles to Sacramento. Thank you

MARCOPABLO F. le

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Le client n'a pas laissé de commentaire.

James C. le

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The person who wrote the rental agreement was hard to understand when he talked.

April C. le

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Le client n'a pas laissé de commentaire.

CRYSTAL T. le

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Le client n'a pas laissé de commentaire.

EDDIE M. le

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I enjoyed going to this place, because there service is excellent. Very professional and friendly.

david b. le

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Le client n'a pas laissé de commentaire.

daniel j. le

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Le client n'a pas laissé de commentaire.

April C. le

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Explained my dilemma to the manager, Robert, and he was willing to help me with my additional truck rental at a discounted rate but I still have more fees a have to pay for storing my items. He was very nice and friendly though

MIKE C. le

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Happy happy and very happy great customer service and technician

Edward G. le

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Le client n'a pas laissé de commentaire.

Nicole V. le

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Great customer service

stephen c. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

brent s. le

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Keep it real about giggling in the back room while customers are in line.

CHARLES P. le

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My experience with U-Haul Today was that i Received Speedy and Professional Service from the staff. The State of the Art Technology was Spot On and Extremely Comforting. Keep up the Good Work!

Kim Sigourney V. le

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Le client n'a pas laissé de commentaire.

Jeff R. le

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Hire more staff. Some people in line waited over 2 hours. Hire employees that care about their customers. That have social norms. That go the extra mile. The top down training from U-Haul is very apparent that the UHaul company could care less about their customers. It’s a shame.

Angel G. le

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They open late, had reservation. Had to wait more than 3 hours.

Brian M. le

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Trailer was given to the wrong customer. Had to wait for other customer to bring it back. When I check out online and pay online, I should not have to do anything else in the store except show my ID and sign the receipt. If I have fill out more paperwork in the store then the online tool is fucking worthless.

Lissett M. le

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I went to drop off my u haul today and there was only one employee and they opened 30 minutes late And there was 20 people also Roberto the manager is not a very good manager not helpful at all horrible service.

Maria Consuelo A. le

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The manager and staff provided Excellent Customer Care. They explained everything I needed to know and there were no surprises. I will definately recommend this location to family and friends.

Stephanie T. le

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I did not think I should have put gas back in it and do the mileage I do not think that is fair I was dissatisfied that you guys took $44.85 @ 69.50 out of my account after I put the gas in there and you did the mileage a darling1. 88 for mileage that's not good but I appreciate it but it's not good

don k. le

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Friendly and professional and willing to help

Pamela F. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Glennis P. le

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The manager sucks

warren jack a. le

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I parked my BMW. Overnight on their lot after renting their Van, only to find my passenger side window smashed, my car broken into, and all my income tax papers "Gone" when I returned the next day. And to top that off, they said they didn't have any security footage caused the cops had already confiscated that for another incident the previous week. Didn't even bother to vacuum out the broken glass.

Jonathan R. le

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Le client n'a pas laissé de commentaire.

Juan V. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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I would have gave you an above average rating except my return was not recorded right away and a late return call was issued to me. Then addition follow up phone calls were issued and it took an additional day to clear it up. The Paramount Location had to go through the video feed to confirm my return. I had even asked if I need to sign anything to confirm my return and the attendant said no its done on line.

William E. le

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Le client n'a pas laissé de commentaire.

EUGENE Y. le

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Truck rental rate may be $29 or so, but the mileage rate is ridiculous and of course the U-Haul representative did not mention/disclose the mileage rate in first encounter attempting to rent a truck.$1.09 was the rate charged, although the printed advertised rate was .89 cents per mile. Our stated intent was to rent the truck for 1 day, but due to unforeseen circumstances we had to extend for an additional day. I am an attorney, and I strongly considered contesting the amount charged and paid ($207), but I will not because it is not worth my time. But I will ask that you review the following: Contract #85374037-Dispatched from: 865023 on Saturday, March 22nd 2019. I can be reached by email or telephone at eugene.young@optum.com or 949/988-6118. Thanking you in advance for your reply, Eugene, Jr. Eugene Young, Jr. | OptumRx Senior Credentialing Specialist, Pharmacy Network Relations 17900 Von Karman Avenue| M/S CA016-0200 | Irvine, CA 92614 Tel: 949.988.6118 | Fax: 877.593.5368

Diara C. le

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Amazing customer service, thank you so much!!

Tom F. le

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Le client n'a pas laissé de commentaire.

Jeffrey R. le

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Older trailer with missing tie down points. U-Haul send me to this location when there is a closer one to me. Even though I request the closer one.

William E. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

alejandro g. le

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Very professional I will recommend this location thank you very much for your assistance

naveed k. le

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Amazing service! Got everything right on time

wanda t. le

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Very helpful person he's very good

JESSE B. le

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Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

STEVE M. le

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.

Shirley D. le

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Awesome

nic m. le

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Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

Debra R. le

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Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Taylor B. le

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Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Monica P. le

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This location is very helpful and friendly

Anthony Parker P. le

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Thank you very much it's been an awesome experience

Lela M. le

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Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

CHERYL M. le

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Thank you

brandon l. le

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This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

Eddie F. le

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The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

vladimir m. le

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great service

Aidan S. le

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Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Antoinette R. le

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💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Roberta R. le

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Really good experience

Craig B. le

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.

louchious w. le

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I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

JANE B. le

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'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

LAURA Q. le

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None

jacqueline H. le

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Great! Michael very customer oriented.