Le client n'a pas laissé de commentaire.Acquia L.
Customer Reviews for U-Haul Moving & Storage of North Newark
Pour nous contacter
Newark, NJ 07104
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was a smooth process from the beginning to the end. No negatives. Thanks.nazli m. | Expérience générale
I drop my unit and told the clerk I supposed to use for two days and he told me don't worries I will only charge you for one day. I saw my email and was charged for 2 days.Jose R.
EXCELLENT SERVICE. Nothing more to say. I have already recommended you twice ain e yesterday.DENNIS S.
Nothing, doing great , thank you.GONZALO M.
Le client n'a pas laissé de commentaire.BRYAN S.
The sales attendant was excellent. She did everything to help us. Top notch employee.michael K.
Le client n'a pas laissé de commentaire.Yomara G.
Le client n'a pas laissé de commentaire.Fabio V.
Le client n'a pas laissé de commentaire.monserrate M.
I received my UHaul with no gas it. the vehicle literally notified me that it has 6 miles of distance left in it and I didn't even leave the lot. I went back inside and told them and they told me to mark it of on the checkout and to be on my way. Now what if I couldn't get to a gas station fast enough. That just made me very uncomfortable. Big trucks eat gas, who is to say that 6 mile estimate would be enough to even get me 3. very risky and a terrible start to the beginning of a move.Chante S.
None everything was greatLydia R.
We dropped the truck off in Chicago Illinois not Newark NJNanci K.
Le client n'a pas laissé de commentaire.Alexander C.
More user friendly app to check in.Richard N.
Very happy with the service provided by the young lady Stephanie at the counter. I had a lot of questions before confirming and she was very patient with me and helpful. The manager at the store Ulysis was great. He connected the trailer and gave me some tips. It was all quick and easy. Wonderful staff.Nelson C.
Le client n'a pas laissé de commentaire.DorothyAmazon W.
Just keep doing what you're doing!JEFFREY D.
It took 4 phone calls to finally receive my receipt for the drop off.Robert E.
Le client n'a pas laissé de commentaire.Elvis P.
Be more professional , less attitude , not so ratchet on the phoneEmoni M.
Le client n'a pas laissé de commentaire.LUIS R.
Le client n'a pas laissé de commentaire.greivin C.
Itr was my first time here and The young lady at the front desk Cecilia was very helpful and made this whole process easy, She was very professional and courteaous.William N.
Le client n'a pas laissé de commentaire.Rose S.
Le client n'a pas laissé de commentaire.gerardo R.
First time using u haul service and i would use it back in a future againAldo B.
the staff works hard to make everything an easier time for the customer!!!!Jeffrey D.
Le client n'a pas laissé de commentaire.Jose A.
Great customer service!carlos D.
Nothing, The staff was very helpful, from the very first call, that i made to make the reservation.when i went to pick up my Van, again your staff she was very friendly and most of all she was very professional, i would definately recommend this location Thank you .Ursula C.
Le client n'a pas laissé de commentaire.CARLOS G.
Everything was very good when I Went to get the storage room & clean as wellTeresa t. | Premières impressions
Le client n'a pas laissé de commentaire.JEURY G.
Service and experience was great especially the Outside man he was excellent as wellANIBAL P.
Le client n'a pas laissé de commentaire.JASON R.
Le client n'a pas laissé de commentaire.quavis a. | Premières impressions
The truck had quarters of tank of gas two headlights brokenJames B.
The rental was completed by my cell phone from pickup to drop off. The Rep just handed me the keys and told me that was it. Wow!Levar A.
Idk the guy at the front and the manager (I think she was) upon arrival they were very helpful .. customer service was excellent kind of shocking tbh. As soon as you walked in the door they took the initiative to engage in getting your started I absolutely love that. No one had a bad attitude, no one was in their phones just was a smoove easy processRANIQUE W.
Le client n'a pas laissé de commentaire.Otmane B. | Premières impressions
I don't like the ideal before I return the truck I rented I put back the gas I used I get back there to the uhaul on Broadway Newark nj I'm told, I couldn't get my refund cause the gas wasn't where it was supposed to be which I know is a lie if they wanted to keep the refund just said it 🤔â˜¹ï¸😡 Don't lie when I know it's not true other then that I was satisfiedMary W.
Le client n'a pas laissé de commentaire.JESUS F.
Le client n'a pas laissé de commentaire.ALEXANDER S.
Le client n'a pas laissé de commentaire.CHARLES B.
I was extremely pleased with the woman that checked me in and she even came out to help me hook up the trailer. Upon return it was a different story. A uhaul worker with a name that I dont remember on Monday 10/24/22 ran up to me as I was reparking the trailer and insisted that he unhook it from my toyota tacoma. I had told him I was very familiar with unhooking trailers. I let him do it since he insisted and then he told me I was free to go after he "unhooked" everything. He was walking away towards the main building and I put my truck into 1st gear pulled away and heard/felt a loud boom. I stopped and went around to see what happened. He left one of the chains hooked up on my truck. I was pretty livid and he just said don't worry and it was his "bad". If that did not happen I would have given this review 5 stars. In summation the front desk woman whom helped me was fantastic and I would highly recommend her for a raise. The guy that 'unhooked' my trailer was not and had a poor attitude. I would recommend he is re-trained on unhooking trailers and triple checking them before walking away and saying a customer is good to go. Regards, Anthony S.Anthony S.
Making reservation on line I was offered several locations. I choose one in my city. Checking in advance it turned out they do not rent at least for year. Several other locations close also did not actually serve trailers. I had to drive half an hour to pick up one as a result. Bate and switch tactics is not appreciated. Return location was not a problem at all. All as expectedVlad M.
No need do nothing. Eveeything is good👍Jose B.
Le client n'a pas laissé de commentaire.Alfred R.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.Erika B.
they charged me an hour more. They didn't give me a receipt for how they delivered the truck, they didn't show me how much gasoline I rented it with, a dirty truck, they charged me 3 different times and the receipt arrived 1 hour later. horrible serviceANDRES G.
Le client n'a pas laissé de commentaire.Valentine N. | Online Move In
GIVE THE CUSTOMER THE CLOSEST DROP OFF LOCATION.ISIDRO A.
Back of the truck wasn't swept.DAVID M.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.Naquana H.
I have use Uhaul services for all my moving and storage needs, I have have always had a excellent experience. The staff is always helpful and resourceful when things other wise seem difficult. They make the best effort to make every experience a great one.judy a. | Expérience générale
I Put $40 Dollars On Gas. Tell The Customers To Return The Truck With Gas.Gregory J.
Le client n'a pas laissé de commentaire.Tracy M.
They were so helpful and took the stress out this leg of the moving our staff!.Osman K.
Le client n'a pas laissé de commentaire.DIANE S.
Le client n'a pas laissé de commentaire.colin K.
I had to disconnect the wiring to the Hitch because it was blowing out my fuses for me turn signals....it has been disconnected ever sinceanthony M.
It took 5 hours to install a hitch which I've paid premium to have it shipped for time sensitive project. I had to reschedule everything and ended up paying extra expedited service.Soner A.
Le client n'a pas laissé de commentaire.Ramon M.
Nothing I had a wonderful experienceCarlos R.
Incredibly helpful staff and management who went out of their way to attend details of my paperworkTimothy D.
always helpful and always looking out for the customerrobert M.
Great communication via text messaging.jim L.
Le client n'a pas laissé de commentaire.DAMIAN H.
This review is not for the employees but In fact the entire experience with uhaul. With the whole new online ordering system is not only ridiculous but also time wasting for customers. System is full of flaws took me 45 mins to get approved although I had my driving license with me. They asked for either a passport or lease agreement or two verification references. They literally called both the references to approve my 4hour rental. After pain stacking process system gave me only 3 and half hours to return basically 30 mins off my rental time counting towards ordering. Most bazar experience. Return was same time wasting, take picture of this that upload it wait for the uploading pictures. At the end they want you to do the employees job. Damn hire the employees it makes the process fast and smooth. This shitty system won't last. Never again with uhaul. Will gladly use budget rental company.SUKHRAJWINDER S.
Pick up was easy, the register lady helped with my inefficient technical skills. I was in and out and within 5 minutes and I got my receipt promptly after returning the truck. I will only use this location. A. Evansrowloand R.
Very courteous, and knowledgeable staff!William W.
The staff is extremely helpful, However the new system is rather difficult to follow and understand.JEFFREY D.
Le client n'a pas laissé de commentaire.natali L.
Le client n'a pas laissé de commentaire.CARLOS N.
Le client n'a pas laissé de commentaire.Kimberly T.
the customer service is too poor, the staff is very aggressive, rude, they have no patience, they prefer to be on the cell phone and the client waits until they finish texting and talking with their same colleagues about their personal things and with a bad attitude they do not give them any information on how to receive and return the truck very, very bad attention with a lot of arroganceerica B.
Le client n'a pas laissé de commentaire.Rolande R.
They need more help not enough employees. Had to wait over an hour to get a rental.Alberto S.
Le client n'a pas laissé de commentaire.Lisa Q.
Le client n'a pas laissé de commentaire.ALYSSA P. | Expérience générale
Le client n'a pas laissé de commentaire.ANA R.
CC (Cecelia?) went above and beyond to assist us in problem solving our needs. From the experience with other U-Haul locations, it was unexpected to have someone so dedicated and involved with making sure we had everything we needed. The manager, Ulysses, was also helpful.Mahogani J.
Hi all employees is very nice:) But just a little (maybe a big thing) in u-hual app, it's not working , I just use the web version to complete self check in and check out, app just relaoding ,sign in, and give a blank screen..... ThxJIE LI C.
Nothing everything was extremely good and extremely professional and friendly my experience was amazing and one of the best place everLEONVIL S.
Excellent and friendly service. My go to UHaul placefrank P.
Le client n'a pas laissé de commentaire.Moises C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE A.
not to much! everything was easy going and the staff was very helpful in all aspects...jessie H.
Le client n'a pas laissé de commentaire.Glenda G. | Premières impressions
Appreciate it that way it's 7 o'clock they serving for me and I recommended to the other people to come to the door to rent a U-HaulJOSE M.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.ROMEL A.
Le client n'a pas laissé de commentaire.Milton B.
Le client n'a pas laissé de commentaire.Kim W.
Le client n'a pas laissé de commentaire.MARIA R.
Le client n'a pas laissé de commentaire.Carmen L.
Le client n'a pas laissé de commentaire.ATIN G.
Le client n'a pas laissé de commentaire.Nicolas and Fran B.
Le client n'a pas laissé de commentaire.GABRIEL A.
Your team is fantastic!Patricia H.
Le client n'a pas laissé de commentaire.edardo U.
Mobile check-in process was not efficient. We consistently needed help from the associate to complete the process and it took forever because the system kept timing out. It would have been faster to check-in with an associate.Morgan M.
Experience was great, Customer Service was 5 stars. I would definitely rent in the future. Loved the location.Tamiliah S.
Excelent pretty nice thanksWILFREDO S.
Le client n'a pas laissé de commentaire.Delvon S.
Le client n'a pas laissé de commentaire.DIANE A. | Expérience générale
Le client n'a pas laissé de commentaire.derick G. | Premières impressions
Le client n'a pas laissé de commentaire.MIA H. | Premières impressions
Le client n'a pas laissé de commentaire.kelli b. | Expérience générale
Great place professional staffAgnilio D. | Premières impressions
Le client n'a pas laissé de commentaire.Gesmene P. | Expérience générale
I didn't get to rent a unit cause the size I wanted was not availableAlma D. | Expérience générale
Le client n'a pas laissé de commentaire.Sherone W. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Delilah V. | Expérience générale
Le client n'a pas laissé de commentaire.Elvira M. | Premières impressions
Le client n'a pas laissé de commentaire.nesley s. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya B. | Expérience générale
Le client n'a pas laissé de commentaire.nesley s. | Premières impressions
Le client n'a pas laissé de commentaire.saheed l. | Expérience générale
So far the Staff is being very helpful.JOSE M. | Premières impressions
Le client n'a pas laissé de commentaire.Vivian B. | Expérience générale
Le client n'a pas laissé de commentaire.Keith L. | Premières impressions
Manager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.shanel sidonie f. | Expérience générale
Le client n'a pas laissé de commentaire.andrew r. | Expérience générale
I highly recommendANTOINIO H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Todas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….Katia W. | Expérience générale
Good and friendly service, easy access and manageability.Randy G. | Expérience générale
Good Jobcalvin c. | Expérience générale
Le client n'a pas laissé de commentaire.Steven E. | Premières impressions
Le client n'a pas laissé de commentaire.roberta g. | Premières impressions
Solo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1 800 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manerajaime c. | Expérience générale
Le client n'a pas laissé de commentaire.Amilcar R. | Expérience générale
Le client n'a pas laissé de commentaire.tonya a. | Expérience générale
Emeny Hernandez was professional, knowledgeable and professional.nazli m. | Premières impressions
Nice young team very friendly and always helped me when needed, thanks.luis r. | Expérience générale
This manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!jaime c. | Premières impressions
Le client n'a pas laissé de commentaire.maureen m. | Premières impressions
Staff was Great!!!EARL H. | Expérience générale
What a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn't care being that she was busy! I'm going through a lot at this time in my life reason why I choose not answer! I can't deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro LugoAlexandro L. | Expérience générale
Le client n'a pas laissé de commentaire.Clarissa L. | Premières impressions
Bit priceyEddie Z. | Expérience générale
Excellent service AlwaysJOHN P. | Premières impressions
Enemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.JOHN P. | Expérience générale
Todo muy bienadin o. | Premières impressions
Le client n'a pas laissé de commentaire.Rajhan E. | Expérience générale
Thank you and I will recommend my family to you guys anytime.evelyn w. | Expérience générale
The facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn't appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.tiesha m. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS M. | Expérience générale
Le client n'a pas laissé de commentaire.Sameerah B. | Premières impressions
Due to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my "FIRST CHOICE@MADELINE C. | Expérience générale
I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!Eunice M. | Expérience générale
Le client n'a pas laissé de commentaire.William O. | Premières impressions
Very cleanJESSICA R. | Expérience générale
The best choice I made... Happy with my service here.evelyn w. | Premières impressions
Le client n'a pas laissé de commentaire.Victor S. | Expérience générale
Le client n'a pas laissé de commentaire.Amber E. | Premières impressions
Great team and great GM- Storage facility and the Center are very clean and well maintained.MICHAEL T. | Expérience générale
Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.ruben d. | Expérience générale
All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.rafael r. | Expérience générale
All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.rafael r. | Expérience générale
Le client n'a pas laissé de commentaire.PAULA B. | Expérience générale
Le client n'a pas laissé de commentaire.JAVIER C. | Premières impressions
Le client n'a pas laissé de commentaire.JAVIER C. | Expérience générale
I was tended to very professionally good serviceMichael P. | Premières impressions
Le client n'a pas laissé de commentaire.Tijuan M. | Expérience générale
great serviceJEFFREY O. | Premières impressions
Le client n'a pas laissé de commentaire.maria m. | Expérience générale
Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.rafael r. | Premières impressions
Le client n'a pas laissé de commentaire.Anibal R. | Premières impressions
Le client n'a pas laissé de commentaire.Gesmene P. | Premières impressions
Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.Tatyana G. | Expérience générale
Le client n'a pas laissé de commentaire.Maria P. | Expérience générale
My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Merci.Shakirah M. | Expérience générale
Everything was clean and safe, perfect for my tools.Luis O. | Expérience générale
The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.Shakirah M. | Premières impressions
Very clean facility and friendly staffMichael M. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos B. | Expérience générale
Love the storage security.MYRA Y. | Premières impressions
The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it's currently 230am and I need to get into my unit and the woman at the front desk didn't add the 24hour access into my account so now I'm our here in the cold and can't get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn't open until 9am. You really screwed me!!!Kyle F. | Premières impressions
The Manager Emeny Hernandez was very friendly and helpfulmaurfrance h. | Premières impressions
My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.Jean S. | Premières impressions
Thanks Guys!!!!Alisha A. | Premières impressions
Great service and the manager is patience and answer all questions..Elecia W. | Expérience générale
Charges was too much, andSharon I. | Expérience générale
Carts provided helps my moving good, but elevator slow.JEROME R. | Expérience générale
I reserve a 10'x15' storage unit and the clerk give me a 10'x10'. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10'x 10'.Lanita R T. | Expérience générale
Professional, friendly, and accommodating.jaime v. | Premières impressions
Had to redo contract 2 times and then no printed copy.David W. | Premières impressions
The staff was very Amazing. They help me with Everything thanks so muchkatrina d. | Premières impressions
Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)megan z. | Premières impressions
Excelente atenciónMaria P. | Premières impressions
The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.TROY W. | Expérience générale
Very knowledgeable and respectfulJames H. | Premières impressions
Good service, just took long.Zhamirah S. | Premières impressions
Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.Luciano U. | Premières impressions
Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.Tayzia T. | Premières impressions
Great serviceRENANTE L. | Expérience générale
good staffanisulla s. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!