Customer Reviews for U-Haul Moving & Storage of North Newark

Évaluation :

3

When you walk in and ask for a dolly they say it's not available, walk out the store call over the phone and they have ten dolly's available on site.

Évaluation :

2

Very slow service and did not know inventory

Évaluation :

5

Everything went very well and the associate that attended me (Jaribel) was extremely helpful and friendly

Évaluation :

5

Excellent staff

Évaluation :

3

The agent was rude and unprofessional. She told me the van I'm asking for is per hour as if I can't offer it just by way I looked.

Évaluation :

5

Your Associates were extremely helpful. Thank you guys

Évaluation :

3

Rep was not properly trained

Évaluation :

5

One of the trucks that I rented it smell like cat urine I had to go buy some smell good freshener to overcome the smell

Évaluation :

4

It wasn't clear whether i should go indoors and see a rep or use my phone for the rental. Finally went inside and the rep was not very clear on what to do. After checking in he simply gave me the key and said i was done. I walked to a completely different side looking for the van and he finally told me where the van was and even then the numbers didn't match what was on the reservation. Very confusing and kind of frustrating especially since this took away from the time i reserved.

Évaluation :

5

Just rent it are really great

Évaluation :

1

Very Poor experience

Évaluation :

5

I would say front desk, be more present.. their very good!! Consider more energy!!

Évaluation :

5

The best staff very nice and helpful grreat management

Évaluation :

5

Great rental experience

Évaluation :

5

The storage area is open until 10pm however, the main door to take furniture through is locked by employees at 7pm. That is not helpful when bringing large amounts of furniture through

Évaluation :

5

s/o

Évaluation :

5

No comments! Thank you!!

Évaluation :

5

Was not sure what to do when returning after hours not sure if I did it correctly

Évaluation :

5

I have no complaints. All staff was courteous and helpful.

Évaluation :

1

Poor customer service

Évaluation :

3

The employees said I could without my recit

Évaluation :

5

Courtesy and Professional

Évaluation :

5

Well mainatained yes; clean not so much. Could do a better job.

Évaluation :

1

your trailer was broken and i had to arrnange for another loc (50 miles away) to pick up my trailer. I had to make the arrangement, the original pickup location did nothing.

Évaluation :

5

The young lady at the front desk provided a great quality customer experience.

Évaluation :

3

I d feel as if I wasted my time , checking in on line. I had to check in at location and repeat the same information as given online

Évaluation :

5

The staff was great

Évaluation :

5

Nothing, everything went smooth

Évaluation :

4

Was a little difficult to find or identify an employee to help me pick up my truck. Unclear communication about which vehicle was mine and forgot to give me the keys-I wasted a bunch of time looking for the keys in the vehicle before going back to the desk. Forgot to give me the furniture pads I ordered.

Évaluation :

1

Customer service is beyond pathetic. The young women working there should be fired! Was more worried about playing on her phone then working.

Évaluation :

1

I had to wait about a half hour in line for my turn to rent my trailer that is absolutely ridiculous

Évaluation :

5

The staff was very helpful and accommodating.

Évaluation :

3

Passage window didn't work, driver had a cigarette burn in it. When giving gas the truck was so noisy

Évaluation :

5

Everything is perfect with the service

Évaluation :

2

Truck was dirty and drove horrible. Too much excess play in the steering. Truck barely idled and wanted to stall. Did not receive a receipt that I was charged for the mileage overage. It was an incorrect charge. Please email a receipt with the charges.

Évaluation :

5

The experience was great, the person that attended me was very sweet.

Évaluation :

1

I still have not gotten my receipt

Évaluation :

5

Great service

Évaluation :

5

The interior of the vans cabin was a little dirty and the windows were pretty nasty. I had to actually stop to get Windex and wipe it so I can see. Other than that the staff, location and reservation online was effortless

Évaluation :

1

Rude personal

Évaluation :

5

Todo perfecto

Évaluation :

3

The customer service rep behind the counter was rude and very unprofessional. Other then that the reservation process and check in process was super easy and straightforward.

Évaluation :

1

Ubox was not ready Workers were NOT helpful, told us to go to another uhaul and get storage there. Had us leave our things in uhaul truck overnight so they could be prepared the following day Tried calling next day NO ONE answered over 15 times

Évaluation :

5

staff training

Évaluation :

5

Welcoming and profesional staff

Évaluation :

5

Great experience

Évaluation :

2

Waited 45 mins on line for pickup. Truck was clean, but had alot of play in the steering. It rode very rough and shifted horribly.

Évaluation :

1

They don't tell you all the EXTRA fees they add at the end ! Charged my card an extra 80 after I already paid for everything !

Évaluation :

5

Keep up the good work

Évaluation :

5

So far the Staff is being very helpful.

Évaluation :

2

Manager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.

Évaluation :

5

I highly recommend

Évaluation :

3

Todas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….

Évaluation :

5

Good and friendly service, easy access and manageability.

Évaluation :

5

Good Job

Évaluation :

5

Solo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1 800 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manera

Évaluation :

5

Emeny Hernandez was professional, knowledgeable and professional.

Évaluation :

5

Nice young team very friendly and always helped me when needed, thanks.

Évaluation :

5

This manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!

Évaluation :

4

Staff was Great!!!

Évaluation :

2

What a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn't care being that she was busy! I'm going through a lot at this time in my life reason why I choose not answer! I can't deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro Lugo

Évaluation :

4

Bit pricey

Évaluation :

5

Excellent service Always

Évaluation :

5

Enemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.

Évaluation :

5

Todo muy bien

Évaluation :

5

Thank you and I will recommend my family to you guys anytime.

Évaluation :

3

The facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn't appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.

Évaluation :

5

Due to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my "FIRST CHOICE@

Évaluation :

1

I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!

Évaluation :

5

Very clean

Évaluation :

5

The best choice I made... Happy with my service here.

Évaluation :

5

Great team and great GM- Storage facility and the Center are very clean and well maintained.

Évaluation :

5

Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.

Évaluation :

4

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Évaluation :

4

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Évaluation :

4

I was tended to very professionally good service

Évaluation :

5

great service

Évaluation :

5

Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.

Évaluation :

5

Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.

Évaluation :

5

My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Merci.

Évaluation :

5

Everything was clean and safe, perfect for my tools.

Évaluation :

5

The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.

Évaluation :

5

Very clean facility and friendly staff

Évaluation :

5

Love the storage security.

Évaluation :

2

The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it's currently 230am and I need to get into my unit and the woman at the front desk didn't add the 24hour access into my account so now I'm our here in the cold and can't get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn't open until 9am. You really screwed me!!!

Évaluation :

5

The Manager Emeny Hernandez was very friendly and helpful

Évaluation :

1

My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Évaluation :

5

Thanks Guys!!!!

Évaluation :

5

Great service and the manager is patience and answer all questions..

Évaluation :

3

Charges was too much, and

Évaluation :

4

Carts provided helps my moving good, but elevator slow.

Évaluation :

4

I reserve a 10'x15' storage unit and the clerk give me a 10'x10'. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10'x 10'.

Évaluation :

5

Professional, friendly, and accommodating.

Évaluation :

3

Had to redo contract 2 times and then no printed copy.

Évaluation :

4

The staff was very Amazing. They help me with Everything thanks so much

Évaluation :

5

Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

Évaluation :

5

Excelente atención

Évaluation :

5

The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

Évaluation :

5

Very knowledgeable and respectful

Évaluation :

4

Good service, just took long.

Évaluation :

5

Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Évaluation :

5

Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

Évaluation :

5

Great service