Customer Reviews for U-Haul Moving & Storage of North Newark

Évaluation :

3

I had to disconnect the wiring to the Hitch because it was blowing out my fuses for me turn signals....it has been disconnected ever since

Évaluation :

1

It took 5 hours to install a hitch which I've paid premium to have it shipped for time sensitive project. I had to reschedule everything and ended up paying extra expedited service.

Évaluation :

5

Nothing I had a wonderful experience

Évaluation :

5

Incredibly helpful staff and management who went out of their way to attend details of my paperwork

Évaluation :

5

always helpful and always looking out for the customer

Évaluation :

5

Great communication via text messaging.

Évaluation :

1

This review is not for the employees but In fact the entire experience with uhaul. With the whole new online ordering system is not only ridiculous but also time wasting for customers. System is full of flaws took me 45 mins to get approved although I had my driving license with me. They asked for either a passport or lease agreement or two verification references. They literally called both the references to approve my 4hour rental. After pain stacking process system gave me only 3 and half hours to return basically 30 mins off my rental time counting towards ordering. Most bazar experience. Return was same time wasting, take picture of this that upload it wait for the uploading pictures. At the end they want you to do the employees job. Damn hire the employees it makes the process fast and smooth. This shitty system won't last. Never again with uhaul. Will gladly use budget rental company.

Évaluation :

5

Pick up was easy, the register lady helped with my inefficient technical skills. I was in and out and within 5 minutes and I got my receipt promptly after returning the truck. I will only use this location. A. Evans

Évaluation :

5

Very courteous, and knowledgeable staff!

Évaluation :

5

The staff is extremely helpful, However the new system is rather difficult to follow and understand.

Évaluation :

1

the customer service is too poor, the staff is very aggressive, rude, they have no patience, they prefer to be on the cell phone and the client waits until they finish texting and talking with their same colleagues about their personal things and with a bad attitude they do not give them any information on how to receive and return the truck very, very bad attention with a lot of arrogance

Évaluation :

3

They need more help not enough employees. Had to wait over an hour to get a rental.

Évaluation :

5

CC (Cecelia?) went above and beyond to assist us in problem solving our needs. From the experience with other U-Haul locations, it was unexpected to have someone so dedicated and involved with making sure we had everything we needed. The manager, Ulysses, was also helpful.

Évaluation :

5

Hi all employees is very nice:) But just a little (maybe a big thing) in u-hual app, it's not working , I just use the web version to complete self check in and check out, app just relaoding ,sign in, and give a blank screen..... Thx

Évaluation :

5

Nothing everything was extremely good and extremely professional and friendly my experience was amazing and one of the best place ever

Évaluation :

5

Excellent and friendly service. My go to UHaul place

Évaluation :

4

not to much! everything was easy going and the staff was very helpful in all aspects...

Évaluation :

5

Appreciate it that way it's 7 o'clock they serving for me and I recommended to the other people to come to the door to rent a U-Haul

Évaluation :

5

Your team is fantastic!

Évaluation :

3

Mobile check-in process was not efficient. We consistently needed help from the associate to complete the process and it took forever because the system kept timing out. It would have been faster to check-in with an associate.

Évaluation :

5

Experience was great, Customer Service was 5 stars. I would definitely rent in the future. Loved the location.

Évaluation :

5

Excelent pretty nice thanks

Évaluation :

5

Ive rented the truck 3 times. The employee at this location were so helpful friendly made it so easy

Évaluation :

2

Uhaul sent me a confirmation email after I reserved my car hauler. I clicked on the location link and it took me to an address over an hour away.

Évaluation :

5

Overall, very satisfied with my experience.

Évaluation :

3

Ordered a hand dolly and didn't receive one they ran out the only ones they had were for sale. This made my move a bit difficult.

Évaluation :

3

During the drop off process I followed the instructions from the app. As I was going to drop off the key an employee told me to give him the key to the truck. This is conflicting with the instructions I received on the app. If the key is misplaced I'm going to be held responsible for it and the employee has deniability that he ever got the key. The employee also told me to move the truck from where I had parked it which is where the pictures show on the app of the location of the vehicle. The conflict and instructions is contradictory and confusing.

Évaluation :

5

Good service

Évaluation :

4

There was some confusion over the storage space I moved into. My email confirmation said one number yet after I moved in I was told that I should have moved into another unit. It was resolved very smoothly and all is well.

Évaluation :

1

Picked up the 15' truck from U-haul on Broadway in Newark NJ in the afternoon on 8/26/22 and drove it home to Kearny and parked it in the driveway. Saturday morning family and friends came to help us load the truck up and head out for our 3 hour drive, 6 hours for the families round-trip back home. We were all ready to go and the truck wouldn't start the BATTERY was DEAD!! I called the u-haul location on Broadway in Newark and was told I had to call roadside assistance after about 45 minutes of holding and waiting for a call back the roadside wanted us to take pics of lights on dashboa4d and got to a website blah blah blah. The battery was dead so we had to purchase a jumper box costing 85 dollars from Autozone so that we could jump the battery and get on the road. My husband stopped for gas and the battery wad DEAD again and the charger box needed charged so my husband had to call his buddy who drove from Newark to Paramus to give my husband a Jumpstart. My husband didn't get to our new home until almost 8pm at night which meant by the time everything was unloaded our family that helped us didn't get home until after 1am Sunday morning. The battery needed charged the next morning so that we could drop it off at Suds and Duds route 52 in liberty NY. So the Broadway location sent us out in a truck with an obvious dead battery which means the poor U-haul location in liberty NY has to deal with it. Fir shame on whomever passed that truck to be rented.

Évaluation :

3

The van that I had broke down at a gas station, that caused me to be delayed. There was no prior engine inspection before I left this location.

Évaluation :

5

Great experience and great customer service and Amaryllis is the best. I wish it was more customer service people like her, she made my experience easy and no problems from start to finish

Évaluation :

5

Excellent! thumps up!

Évaluation :

5

Great customer service easy to pick up and return no hassle

Évaluation :

5

The online rental process take too long, it need be simplified .

Évaluation :

5

I am sorry, but at this moment I have no comments, I was satisfy.

Évaluation :

2

They wouldn't give me my reservation because I was an hour past the pick up time. I received an email that said my reservation was changed to truck share online and told to check in with the app or online. Neither worked and I couldn't start my pickup. I called but the location was busy and kept getting the call center. Uhaul really needs to make an app or online portal that works and is not down. Even when I went to the other location for a truck, nothing was working and it took half hour to get a truck and go.

Évaluation :

5

Keep up the great work

Évaluation :

4

The van used before me reeked of cigarette smoke. Not great for someone who has asthma. If I do early check in I shouldn't have to spend 30 minutes in the store going through all the options I did online.

Évaluation :

5

Nothing employees were very courteous knowledgeable and very helpful throughout the whole process

Évaluation :

5

Great Service

Évaluation :

5

Very professional and always thinking with safety in mind. Like that attitude

Évaluation :

5

Real large area , xlean and easy to use

Évaluation :

5

Everything was perfect.

Évaluation :

4

Evrething ok,thanks!

Évaluation :

5

Great place professional staff

Évaluation :

1

The truck was empty on gas and the way to rent a truck through a account is too much work and you are not thinking about the peoples with out website

Évaluation :

5

excellent

Évaluation :

5

Yes the truck that they gave me was making some kind of noise when sped up and when braking it's shook overall everything was fine the agent that I spoke with at checking was very friendly and explained everything as a first time renting a uhaul.

Évaluation :

1

I didn't get to rent a unit cause the size I wanted was not available

Évaluation :

5

So far the Staff is being very helpful.

Évaluation :

2

Manager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.

Évaluation :

5

I highly recommend

Évaluation :

3

Todas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….

Évaluation :

5

Good and friendly service, easy access and manageability.

Évaluation :

5

Good Job

Évaluation :

5

Solo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1 800 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manera

Évaluation :

5

Emeny Hernandez was professional, knowledgeable and professional.

Évaluation :

5

Nice young team very friendly and always helped me when needed, thanks.

Évaluation :

5

This manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!

Évaluation :

4

Staff was Great!!!

Évaluation :

2

What a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn't care being that she was busy! I'm going through a lot at this time in my life reason why I choose not answer! I can't deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro Lugo

Évaluation :

4

Bit pricey

Évaluation :

5

Excellent service Always

Évaluation :

5

Enemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.

Évaluation :

5

Todo muy bien

Évaluation :

5

Thank you and I will recommend my family to you guys anytime.

Évaluation :

3

The facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn't appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.

Évaluation :

5

Due to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my "FIRST CHOICE@

Évaluation :

1

I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!

Évaluation :

5

Very clean

Évaluation :

5

The best choice I made... Happy with my service here.

Évaluation :

5

Great team and great GM- Storage facility and the Center are very clean and well maintained.

Évaluation :

5

Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.

Évaluation :

4

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Évaluation :

4

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Évaluation :

4

I was tended to very professionally good service

Évaluation :

5

great service

Évaluation :

5

Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.

Évaluation :

5

Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.

Évaluation :

5

My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Merci.

Évaluation :

5

Everything was clean and safe, perfect for my tools.

Évaluation :

5

The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.

Évaluation :

5

Very clean facility and friendly staff

Évaluation :

5

Love the storage security.

Évaluation :

2

The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it's currently 230am and I need to get into my unit and the woman at the front desk didn't add the 24hour access into my account so now I'm our here in the cold and can't get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn't open until 9am. You really screwed me!!!

Évaluation :

5

The Manager Emeny Hernandez was very friendly and helpful

Évaluation :

1

My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Évaluation :

5

Thanks Guys!!!!

Évaluation :

5

Great service and the manager is patience and answer all questions..

Évaluation :

3

Charges was too much, and

Évaluation :

4

Carts provided helps my moving good, but elevator slow.

Évaluation :

4

I reserve a 10'x15' storage unit and the clerk give me a 10'x10'. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10'x 10'.

Évaluation :

5

Professional, friendly, and accommodating.

Évaluation :

3

Had to redo contract 2 times and then no printed copy.

Évaluation :

4

The staff was very Amazing. They help me with Everything thanks so much

Évaluation :

5

Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

Évaluation :

5

Excelente atención

Évaluation :

5

The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

Évaluation :

5

Very knowledgeable and respectful

Évaluation :

4

Good service, just took long.

Évaluation :

5

Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Évaluation :

5

Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

Évaluation :

5

Great service