I received this text: Thank you for choosing U-Haul! Your order number is : 10771343. Your rental is due back in 20 hours at 9:00am PDT. Your drop-off location is U-HAUL MOVING & STORAGE OF NORTH OXNARD located at 2420 N OXNARD BL, OXNARD CA. If you are dropping equipment after hours please use your mobile device to verify your equipment return by going to this link: https://www.uhaul.com/Orders/OrderDetail.aspx?resid=10771343&ln=Garcia or you can choose to have us verify it for you the next day for a $20 convenience fee. I returned the truck later the same day, after hours. The link did not work at all. There was no record of my contract rental for that day. I wrestled on line for 10 to 15 minutes, even downloaded the app to return the truck with a pic of the gas. I returned a U-Haul truck in Lancaster (one way) and they had the same problem. I didn't call any one and ended up paying an extra $40 for gas. So this time I called the U-Haul number and had to wait on for for 15 to 20 minutes to talk to a representative. In the end I sat in the parking lot for 45 minutes or so to return the truck so I wouldn't have additional fees. Please fix this problem, because I rent trucks from you guys quite often. Everything else is great, which is why I return. Maria at the Oxnard, vineyard location has done a great job at helping me reserve and rent trucks. MerciTony G.
Customer Reviews for U-Haul Moving & Storage of North Oxnard
Pour nous contacter
Oxnard, CA 93036
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have been dealing and doing business with U-Haul for 50 years recently I have used them for myself and family members over the last two months five times I was happy with everything other than the price of gas and that's not their fault however when they say give credit where credit is due I have to say I gave my son money to hopefully put the gas back in to the level it was when I started and when I was over by almost a quarter tank I believe at these prices I should be given a credit somewhere other than that I'll use them againRuben N.
Very friendly service. Well maintained truck. Felt very safe.John O.
Le client n'a pas laissé de commentaire.barbara S.
Le client n'a pas laissé de commentaire.Consuelo V.
Maybe be more helpful about the mechanics/ operation of the truck, door latches, mirrors and seat adjustments, etc etcâ€¦for the novice or first time truckers/ movers. Luckily it all went well.Heather C.
Maria was very helpful and gave great customer service.Jose G.
Le client n'a pas laissé de commentaire.claudia M.
The rep who assisted me did an amazing job with making my first uhaul experience seats to understandMark Anthony M.
Oswald and Edward are very helpful and courteous . They make my business easy and quick .napoleon M.
Le client n'a pas laissé de commentaire.Catherine W.
Le client n'a pas laissé de commentaire.Francis F.
The was very informative and helpfulTony G.
Guy who worked the front needs some customer service training.Jonathan F.
Dale a (sp?) was awesome!!!! Give her 10 stars!!!KarenA D.
Le client n'a pas laissé de commentaire.Mya G.
Le client n'a pas laissé de commentaire.Jennifer S.
Customer service was great!Cletis W.
Open the store when supposed to. Had to wait for 45 minutes for the manager to show up.Rodney S.
Le client n'a pas laissé de commentaire.Adenessa J.
Location very clean and friendly. Uhaul itself, huge disappointment. Van on one side of town, auto transport on the other. Booked reservation weeks ago. Changed pickup location twice. Was given a trailer with two bald tires. One exploded on highway. Spent hours in the middle of the night waiting on service call. Should have arrived at my destination around 9pm. Wound up being 4am. Drop off location was miles from destination. Passed several corporate Uhaul centers along the way.Axel O.
Maybe some bigger signs to find location easierpaul B.
Great customer service, fair pricing and clean facility!Tom K.
Le client n'a pas laissé de commentaire.Carlos P.
Both of the associates that helped me were very friendly and great to work with.Eric S.
Have a better understanding of repeat customers needs in these hard times and all facets of rental and experience of all Representitives communication and things discused and take into consideration of customer needs and situations and i would love to be reconized as a important repeat customer and sincerity in all and needs and followed through with thank you haul snd i will continue to be a repeat customer and telling of my experiences to my friends and more Brad MyersBRAD M.
Le client n'a pas laissé de commentaire.MARON Y.
Customer service on the phone is a freaking joke I've always paid for insurance and you guys do not include a simple lock out thats most ridiculous thing I've heard in my life all other insurance companies all other rental companies always include lockouts very unprofessionalRafael G.
Le client n'a pas laissé de commentaire.ADRIAN S.
Really friendly staff.Joshua G.
Employee who checked the truck in at the end of my rental tried to lie to me on how many miles I had driven the truck, and denied me a fuel rebate. I am extremely displeased with my overall experience at this location.WILLIAM N.
Friendly people. I would recommend renting from there.JAMES S.
Le client n'a pas laissé de commentaire.Sandra R.
The staff was very friendly and accommodating.Marygrace D.
Edward was amazingly competent and friendlyJames S.
Le client n'a pas laissé de commentaire.JOSE O.
The staff at the Oxnard North U-Haul location were calm, cool, and collected in an otherwise stressful situation when U-Haul's POS system went down nationwide on Saturday. No reservation? No problem. The composed and diligent staff, especially, Maria, went above and beyond to process a save-day, walk up rental of a truck allowing me to move some new furniture in-town. Thank you U-haul. -MitchelMITCHEL M.
Your staff were extremely pro!GREGORY C.
I'm not sure I would recommend this location, I wasn't particularly happy with customer service.PAMELA D.
Le client n'a pas laissé de commentaire.BRENDHA F.
Charged fees not mentioned and equipment marked as rented when not requested or needed. Floor in truck was wet and smelled badELISABETH G.
Le client n'a pas laissé de commentaire.VALENTE C.
Le client n'a pas laissé de commentaire.Catherine T.
Truck was in good shape and got the job I needed done. Received a different dolly than I had reserved though, not having the strap from the appliance dolly did make the move more difficult, but at least I was only charged for the dolly I did receive. Will likely return for another rental.Dylan M.
Had to stop at this location because the address for the scheduled drop off does not exist.Kevin M.
Le client n'a pas laissé de commentaire.ENRIQUE T.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.CURTIS M.
Le client n'a pas laissé de commentaire.VICTOR T.
Improve check in process, more training for employeesjacqueline F.
Only thing I had a problem with is my initial phone inquiries ! Whoever I first talked to on 2 different occasions gave me wrong info. It was not the ones I dealt with in person. Whoever answers phones gave wrong prices and other important info. Had I not been in such need for a truck, I may have gone to look elsewhere due to higher price info .AUDREY G.
There were plenty of pads. I also had some too but the movers didn't protect, pack my things as well as they could have. Soooo, that's not on U-Haul, just the recommended movers. U-haul (UBoxes) were awesome!leah K.
Le client n'a pas laissé de commentaire.JESUS G.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.SANDRA R.
Le client n'a pas laissé de commentaire.Sean K.
Le client n'a pas laissé de commentaire.Travis B.
Very nice and professional staff.MARIA D.
Le client n'a pas laissé de commentaire.RAYMOND J.
Le client n'a pas laissé de commentaire.Daniel H.
Everything was just great!Terri K.
Your App sucks I lost 3 hours waiting for someone to open the store and give me the keys. I called your 1800 number twice and no one help me solve my problem. I'm extremely disappointed with your App And I got nothing from you for my troubles OTTO V.
Le client n'a pas laissé de commentaire.Bernardo T.
I really feel that this rental company should check ahead to make sure the customers has the correct authorization code with the correct Rental Truck. I got there thinking everything was going to work but wrong it took about another 20 to 25 min to finally fix everything. Also when we were ready to leave to take the first load. The battery went dead. The truck didn't start. I was lucky that someone had battery jumper cables. The steering wasn't that great too.HECTOR G.
Le client n'a pas laissé de commentaire.DIEGO L.
779 seaward in Ventura, CA location double booked the van and the battery was dead and the uhaul attendant told me to jump it with my car and jumper cables. Horrible experience.WILLIAM L.
Le client n'a pas laissé de commentaire.GREG E.
Everything was greatSTEPHEN M.
North Oxnard location here was great. Can't say the same for the Ventura Thompson or Simi Valley locations. Very disappointed my reservation was canceled twice on me from those locations- not okay.ALISON E.
I wouldn't waste my time here again. They have so many hidden fees and you end up paying more than you ever thought you would. They have a big parking lot which is convenient but overall the fees cost me over $200 just for one day, makes no sense to me.GEORGE D.
The two employees at the Oxnard location were both knowledgeable, friendly and represented the UHaul corporation well.Bryan W.
Alanee walls, general manager of North Fort Myers, is incompetent. I have spoke to her several times and never once did she do what she said she was going to do. She charged the credit card for a storage fee when we had nothing in storage. Once she checked it out she said she would credit us the $135 fee. She did not. When I call the 800 number they try to help but end up transferring back to Alanee Walls. She hangs up on me. She called my sister in CA at 5am but 8am in FL. The CA location was excellent. North Fort Myers is a disaster. Order #20790399, ref 3411966 complaint Carole Borland or Sandy Eisnaugle 937-760-6542Carole B.
Not much!Donald J.
Le client n'a pas laissé de commentaire.JEANETTE B.
I could not close the door completely on my particular unit. It had to sit slightly open the entire time when on location. The delivery/pick up people were able to but it was extremely difficult to reopen after. I was very happy with the rest of the service. I had called about 2 weeks prior to making my appointment for an estimate. I was disappointed that when I made my appointment that the fee had gone up $1 000! I was told later that I could have made the reservation and canceled for no chargeâ€¦if only I'd been made aware of that during my first phone conversation.Karen P.
Stunning service. Could not have asked for anything moreCATHY J.
Emiliano was Great! I went there hoping to get a quick rental. Emiliano was prompt to assist us. He was very informative and made our experience awesome. Easy on and off the freeway and well stocked with all of the necesary items for a safe move.JOSE A.
Putting a lock button on the keys so you won't have to open/close doors individuallyNEIRA T.
Nothing , everything was easy to do.CYNTHIA A.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Megan N.
Le client n'a pas laissé de commentaire.HENRY V.
I didn't personally see the Oxnard U-Haul location as the U-Box was delivered. But everyone I talked with on the phone was very courteous. When my U-box arrived at it's destination, I tried to call to confirm my pick-up and got the automated phone runaround/ go online for most inquiries. Hung up after 12 minutes of waiting. That said, when I got to the pickup location, staff was very helpful and nice. When I unpacked, everything was in great shape. Cost was a bit high in my opinion, but I didn't want to rent a small truck and tow my car behind, so this was a nice option to have.Kathy F.
Le client n'a pas laissé de commentaire.Chris J.
The website isnt too transparent about rental prices. I appreciated how all prices were shown in the store though.Geovanniarnel C.
Everything went smoothly. No line. Friendly agent. Easy returnLARRY V.
The driver's seat was dirty. A Red Bull was left in the van. The tire system monitor light was on the entire trip. The van had enough gas for me to get to Camarillo.CHRISTINA S.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.Martin S.
Pick up and drop off was simple and the rate was great. No issue at all. The staff was fast, friendly, knowledgeable. They were attentive to my needs during this unexpected move. Thank you for making this easy. R. Navarro Oxnard, CA.ROBERT N.
I moved from CA to AZ and chose Uhaul boxes because PODS weren't available.The worst moving experience ever. My contract was changed to my movers names, for several days my boxes couldn't be found, customer service was very poor, hold times of 30 min or more. I spoke to several people and no one seemed to know what to do to help. Janelle Fowler in Phoenix AZ is the only bright spot of this experience. Once she called me to schedule the delivery, (the wrong date, again and she patiently listened to all the shortcomings of this move) she's gone above and beyond to correct the wrong delivery date that was scheduled, working on getting a storage fee refund because I never stored my items in AZ (which still hasn't been credited to me yet), she even coordinated getting the boxes picked up when you scheduling people said your truck broke down so you wouldn't pick up empty (5) boxes the scheduled day (Friday) until Sunday. The other and only other stand out employee was the woman who delivered and picked up the boxes, Denise. She was professional, patient with my requests for placement and very efficient. For the sake of relieving added stress to moving, please work on your protocols and systems to make renting from you a smoother process. I will never recommend your UBox service.Michelle K.
Le client n'a pas laissé de commentaire.Cameron S.
Everything was top notch!JASON U.
To have more then one employee working each day together do to lines that take place at any given time! Also to have employees explain the payment procedures while taking a reservation!DEBBI B.
Le client n'a pas laissé de commentaire.TAWNYA C.
Le client n'a pas laissé de commentaire.JAKE S.
nobody walked the vehicle with me at pick up or drop off. Charged me an extra two gallons of fuel when i put in two gallons before dropping off the vehicle and only drove 9 miles. crap would not recommend this place.SIXTO R.
I had to contact Manager Joseph after hours. He was very courteous and helpful. He went out of his way to make my U-Haul experience positive.DALE D.
The weak spot in my UHAUL experience was online. The different locations fairly close by was great...except the software couldn't quite represent it clearly or in a timely fashion. Needs attention focused squarely on that.ERIC R.
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