Customer Reviews for U-Haul Moving & Storage of North Toledo

Évaluation :

5

The tech was very helpful, polite and did a nice job.

Évaluation :

4

The app need work. Would not scan my license at check-in. While trying to text chat with your representative the text wind would be covered by my phones keyboard so I couldn't see what I was typing.

Évaluation :

3

Charge gas by mileage idk

Évaluation :

5

Installer was extremely good. He explained things to us clearly, did a fantastic job and was very good to deal with. The staff at this location were great, particularly Nicki and Elijah (I think that was his name. He is black, tall and skinny. They both worked over the Labor Day weekend.) Very pleasant to work with helpful, even when they were having a rough day and dealing with disgruntled customers. Great job all the way around.

Évaluation :

5

You guys have served me perfectly. I had 2 U boxes which I was able to access easily. I rented a truck Twice. Always easy and convenient . I will continue to use your service always.

Évaluation :

4

Get rid of all the unknown fees and surcharges. Just advertise the actual cost. People like honesty. People dislike bait & switch.

Évaluation :

5

Nothing major. Maybe better signage for customer parking, pickup and drop offs.

Évaluation :

5

You guys are the best thanks

Évaluation :

5

Very helpful in quickly fixing and electrical issue with trailer!!

Évaluation :

5

Very good vehicle

Évaluation :

5

Very nice guy who checked us in.

Évaluation :

5

Great friendly service!!!!

Évaluation :

4

Contactless pickup was confusing & I had to go inside to get help. Upon return, I took a picture of the mileage & fuel, but when I got to the key drop & went online, & it wouldn't let me upload a pic, only take a new pic.

Évaluation :

5

Only one clerk available at checkout who was dealing with an angry customer. Would have been nice if at least one more was available

Évaluation :

3

The outdoor worker could have been much more helpful. He clearly was trying to do as little work as possible.

Évaluation :

5

I had a great experience booking Uhaul for the first time for a Transit Van & am glad with the decision I made. Thanks again

Évaluation :

5

Excellent staff and installer

Évaluation :

2

I reserved a smaller truck at a closer location and didn't get either. With the larger truck my fuel consumption was higher. I took a trailer to offset the cost and that increased my fuel consumption even further so it wasn't worth the hassle.

Évaluation :

4

When I returned the truck and handed the keys to the lady at the desk, she didn't tell me I didn't return the truck and park it into the return space to get it checked in. Subsequently I didn't receive and check in receipt. I returned the truck at 1:30 pm and at 6:30 I went back up to the store and they gave me a return receipt. It was inconvenient and the return process could have been explained to me and made easier.

Évaluation :

1

Replace the Maintenance Mgr.

Évaluation :

3

My only complaint is that for my last month I had to pay a full month rent ($150) which is high as far as storage units are concerned. There are many cheaper options available. I was only there for 1,5 weeks but had to pay a full month. I was told uhaul does not pro rate. It makes no sense to me to pay full price whether I'm in the unit 1 day or 30. Because of this uhaul will not be a option for me.

Évaluation :

4

Clean out the inside of the truck. Chewing tobacco spit and something on the passenger seat. Staff was friendly.

Évaluation :

5

I am disabled and it was so painful for me to try and get up in the truck. I think U Haul should accommodate seniors and disabled folks that have no choice sometimes but to use this equipment. Also when they told me where the truck was located it was a little walk in the large lot to get to the truck especially when you have a bad lung and bad hips. Would have thought they would pull the truck up for you like they do other locations. My son has used U Haul before and they went out of their way for him. Would think they could put steps on their trucks the way some pickups have that you can fold down or up. I think the Disabilities act should also include services such as this. Other than that I was quite happy with the people that helped me and the truck was nice also.

Évaluation :

4

Once I realized Everything was on My Phone, Was Ok, Just need more Staff at desk during some Busy times when picking up Keys etc

Évaluation :

4

The only thing that I was not happy with was When I got to the location I was unable to use that app to just grab my truck and go. I had to go inside for service.

Évaluation :

2

The desk guy was not rude but didnt seem helpful or friendly. Just had an unpleasant disposition.

Évaluation :

3

The original reservation was at a Stormin Norman's and no one notified me of a change in pickup location. So double check your locations for equipment I had to drive an extra 25 mins out the way to go pickup my trailer. Ontop of that inconvenience, I paid for a utility dolly and it wasn't provided at the time of pickup. Usually, Uhaul is on their A game but this time was a disappointment. Oh, and I didn't receive notification until 4:50am the next day via text of my location change.. by then it was too late.

Évaluation :

5

Emmanuel was a Tremendous Help and not at all bothered that I needed to get a bigger trailer than I had originally ordered sight unseen. Once he showed me the trailer I ordered on line I wasn't sure everything would fit in it and was very patient and more than helpful with my change of plans!! May thanks to him the bigger one was exactly what we needed!!

Évaluation :

5

Nothing really everything was pretty easy

Évaluation :

3

A lock was added to my storage without letting me know which wasted 5 people's time when meeting them there after hours to pick up thing from the unit. I appreciated why they added the lock (I didn't close latch correctly before locking it apparently) but it was not helpful not receiving any contact by staff to let me know the lock has been added.

Évaluation :

1

I find it intrusive that U-Haul requires a photo of the renter and keeps this data after the reservation is completed. I will look for other alternatives if this policy is not changed. My rating has nothing to do with the location but completely due to your corporate policy.

Évaluation :

3

I had my hands tied because I wasn't able to get the actual unit I wanted which was the 19,99 truck so I had to get a bigger truck which I didn't use but i seen 7/8 19,99 trucks lined out up front I feel like I was forced to pay extra money because I seen plenty of 19,99 trucks and it was around 3/4:00 pm

Évaluation :

3

Please make the site or app accessible. I had to find someone to use their phone to check in for my rental which threw us an hour behind for pickup and even on their newer phone the U-Haul site was glitching. We got what we needed done but it was a hassle. The location was convenient and the price was fair but what I went though to get the rental was a bit frustrating . I'm appreciative for the use of the vehicle

Évaluation :

5

I love the people that work there helped me out great

Évaluation :

3

Other than being greeted by a rude worker it was okay

Évaluation :

5

The air conditioner was nice

Évaluation :

5

I have always used U-Haul, and have always been pleased with the service they provide.

Évaluation :

1

I waited for an hour and was told that they didn't have the appliance dolly I had reserved. No help finding the truck and when I showed an employee a door seal falling apart.he said your renting a truck quit fucking crying. Overall the equipment is junk and the customer service was very unprofessional

Évaluation :

3

Your prices are too high

Évaluation :

1

This was not even MY transaction! I was sent text messages regarding this transaction so I contacted UHAUL to inform them about the messages and my confusion at them. Their explanation was that the actual renter looks to have accidentally gotten one number off and listed my phone number and to just disregard the messages. Fast fwd to the next day, where the actual renter calls my number and says "I'm trying to return my rented UHAUL but the facility is closed for the day" his reaction to my answering my cellphone was of much confusion as well! Not to mention that the "one number off" was not in truth, since I am also receiving these emails, which indicates that my full information was used, and not just a mistake of one number being off!

Évaluation :

5

No improvement needed

Évaluation :

3

Everything was great except for the drop off! Had to search around just to return the trailer! Customer service was awesome!

Évaluation :

1

Guy was nice enough to help me put my car on the dolly since it took forever to get another one that was going to work and I was given bad advice and told to keep my car in neutral and found out that it didn’t need to be in neutral since I have a front wheel drive car and showed up to my destination with a dead battery, ABS light on, straps continuously kept coming off the wheels, and the straps wrapped around my tire

Évaluation :

1

Need to do a better job at making sure your trucks are ready to be used, the check engine light came on in the middle of my move, breaks were bad and there was an issue with the truck hooking up to the dolly and I was told that I would possibly have to get a new truck after it was already loaded!

Évaluation :

1

Everything

Évaluation :

3

Add some reps to the front counter. My pick up time was for 9:30, but I stood in line for 45 mins and didn't get on the road until 10:30. The woman behind the counter was extremely nice and helpful, despite the long line and apparently working alone, but she could only do so much.

Évaluation :

5

Thank you, for the opportunity to say thank you to Laney G, for helping me rent a truck and thankfully was available the next day for my return. It was a stressful move situation and her professionalism very appreciated. She's without a doubt an Ateam player!

Évaluation :

5

Waiting area could be updated. More comfortable chairs. Free coffee and ice water. Maybe vending machines.

Évaluation :

5

Friendly Staff…..Quick Service….Thank you

Évaluation :

5

Everything went smoothly, no issues

Évaluation :

5

Bradyn C. was wonderful. He took extra time to listen to me and help resolve any of my concerns. It was a pleasure having him help me.

Évaluation :

4

Custom fitted tarp for your open trailers in case of rain would be awesome

Évaluation :

5

It was great, about 1/3rd the price of Pods

Évaluation :

1

Don't lie about damage that was done to the truck before we rented it and expect someone to pay over $500 for damage that we never did

Évaluation :

5

The staff at this location was outstanding -- thank you!!

Évaluation :

5

Hire more people to install hitches

Évaluation :

1

They charged me for the extra mileage over the one-way estimate when it was U-haul's fault I had to drop the truck there to begin with. I would like a full refund for the extra mileage and should get a refund for the full price of the truck because of U-haul's incompetence.

Évaluation :

5

They have always been helpful and courteous. Recommend it for any service you need

Évaluation :

5

Excellent service and friendly staff.

Évaluation :

4

In the morning when having everybody check in have at least two people inside doing that :]

Évaluation :

3

The unit I was assigned had a non functioning latch. I was offered a unit of the same size at that same facility, as a replacement. It took about 30 minutes just for the transaction to move into the replacement unit which seems longer than necessary. I will say the staff member who handled that transaction was courteous and she apologized for the delay.

Évaluation :

2

Your staff answer calls and put you on hold for hours until a person hangs up. They are not helpful and they seems mad all the time, not friendly, etc…

Évaluation :

4

I wish you wouldn't have kept changing the price. I moved for that reason only. You should have offered your clients that had units for longer periods a locked rate.

Évaluation :

5

The guy at the desk was very helpful

Évaluation :

5

The staff was very kind, polite and understanding. I would use u-haul in the future with no problem.

Évaluation :

4

Rental storage prices are too high, thus why I took my stuff out of storage

Évaluation :

4

Upon first time driving in to the outdoor bay, a previous tenant/current tenant that was just moving stuff left trash and lots of junk laying in the drive at the very end. Aside from that the only thing I wish was different was if there were more access drives or doors so you don't have to push your belongings too far to your particular storage unit. Other then that it's great!

Évaluation :

5

I was really clean and inviting

Évaluation :

5

Thanks for providing a secure facility.

Évaluation :

5

The ladies at this facility are GREAT ! Helpful and friendly at all times.

Évaluation :

5

Got charged in the early morning for another months rent charged removed off the bill very happy no hassels

Évaluation :

5

The price was high. The restrooms were exceptionally clean.

Évaluation :

5

Teea was so great towards me and very polite towards me even when the card machine froze up on her...not even an attitude or any comments..she just smiled and apologized for it and asked if it was ok to reboot it up and try it again..I said go ahead I'm not in any hurry or rush

Évaluation :

5

I would not hesitate to rent a storage unit or vehicle from this U-Haul location. Staff were experienced friendly and helpful.

Évaluation :

5

Absolutely amazing staff

Évaluation :

5

Super convenient, alarmed I felt super safe and they provided a lock as well.

Évaluation :

2

Charged my account the last day of rent agreement when I was turning over unit. Still waiting on refund. Should be easier way to get over charges back. They take my funds instantly.

Évaluation :

4

U Haul automated phone system is horrible

Évaluation :

5

Great service & staff all together. It's the price that makes you not want to have a unit.

Évaluation :

5

I will be using them again in the near future

Évaluation :

2

Too expensive, unit too far from door

Évaluation :

2

Staff seemed very unhappy and not helpful one bit. Never again.

Évaluation :

5

Had a couple of questions upon my first visit. Becka and the other desk staff were very friendly and helpful

Évaluation :

5

The price increases every year are what ultimately made me move out of the uHaul facility

Évaluation :

5

I had a reservation canceled. U-haul staff went out they're way to Understand my situation and still provided great service. Even though it wasn't my fault cause of the reservation everyone helped by providing policy understanding .. and end the end the drop off was excellent csr.

Évaluation :

5

Very friendly staff. VERY clean !!

Évaluation :

5

Everything was great except I work 2nd shift and would of liked to be able to get in the unit after work but couldn't

Évaluation :

3

They don’t answer the phone ever

Évaluation :

1

Overall everything was pretty good in the over one year period where I had my unit, except something fell on my storage room unit door from the inside damaged it a little bit and you guys are trying to charge me $700 for it which is absolutely outrageous even though you guys have insurance and everything like that. Appreciate you letting me get my things out though, but I will be contacting a lawyer in regards to this.

Évaluation :

1

When I initially signed for the unit the worker didn't code my card right, so when I took my truck full of things to the unit after office hours I couldn't get into my unit. I called the after hours number and they said they were sorry but couldn't do anything to help me. I had to set off the alarms to get into my unit to unload my truck. It was embarrassing. U-Haul just said sorry and didn't do anything to rectify the situation. I also only used the unit for 10 days and they wouldn't give me any money back. They said we don't do that. I will NEVER use this place again. Completely mis-managed!!

Évaluation :

5

Scott and Jane were amazing and attentive. Much better experience than in Pompano beach, FL.

Évaluation :

1

I moved out the 26th of may tried to tell the front counter people that like I just paid for another month and now I'm moving out. Didn't get prorated like last time for leaving early. I cleaned my unit and they wouldn't even answer the simple questions asked

Évaluation :

5

The lady who booked me was very patient about everything my card was messed up in the system but she did great with making sure I got with I wanted and needed I appreciate the service here

Évaluation :

5

Always friendly

Évaluation :

5

Staff is great. Facility is clean. I highly recommend!

Évaluation :

5

Cannot express enough how excellent the staff is! The facility is five star and features are one of a kind. Anyone in need of storage should go with these guys. Thank you U-Haul of North Toledo!

Évaluation :

4

Great place

Évaluation :

5

A well run operation that I would use again.

Évaluation :

5

Thank u for a great experience I appreciate all your help . The facility was great !

Évaluation :

5

Very nice facility, clean and we'll maintained.